a Mean (SD), b Mann–Whitney U, c Chi square, d n (%), e Chi-square for trend, f Fisher's exact test
The Shapiro-Wilk test was used to evaluate the normal distribution of quantitative continuous variables. Age, total work experience in hospitals, work experience in the emergency units, and nurse-patient communication skills had a non-normal distribution (P>0.05). A significant difference was observed in the score of verbal communication skills before and after the intervention in the intervention group (P<0.001) while the difference was not significant in the control group (P<0.418).
The difference in the score of non-verbal communication skills before and after the intervention was significant in the intervention group (P<0.001) while no significant difference was observed in the control group (P<0.413).
Moreover, there was a significant difference in patient safety related communication skills before and after the intervention in the intervention group (P<0.001); however, the difference was not significant in the control group (P<0104).
In general, a significant difference was seen in the total score of communication skills before and after the intervention in the intervention group (P<0.001) while no significant difference was observed in the control group (P<0.872) ( Table 2 ).
| | ||
Verbal communication skill | |||
Before intervention | 70.57 (12.97) | 80.30 (12.38) | 0.001 |
After intervention | 91.25 (6.41) | 79.18 (10.63) | 0.001 |
P | 0.001 | 0.41 | |
Differences before and after the test | 20.67 (11.73) | -1.11 (10.78) | 0.001 |
Non-verbal communication skills | |||
Before intervention | 67.18 (14.92) | 77.62 (14.93) | 0.001 |
After intervention | 89.21 (8.63) | 80.04 (11.12) | 0.001 |
P | 0.001 | 0.24 | |
Differences before and after the test | 22.03 (16.25) | 2.41 (16.51) | 0.001 |
Communication skills based on patient safety | |||
Before intervention | 65.34 (14.74) | 78.28 (12.01) | 0.001 |
After intervention | 89.93 (6.61) | 75.89 (7.62) | 0.001 |
P | 0.001 | 0.10 | |
Differences before and after the test | 24.59 (16.14) | -2.8 (11.4) | 0.001 |
Total communication skill | |||
Before intervention | 69.28 (12.5) | 79.28 (12.18) | 0.001 |
After intervention | 90.47 (6.22) | 79.51 (9.11) | 0.001 |
P | 0.001 | 0.87 | |
Differences before and after the test | 21.19 (12.04) | 0.23 (11.23) | 0.001 |
a Mann–Whitney U, b Wilcoxon
The main findings of this study show that the reflective writing had a positive effect on the nurses’ clinical communication abilities. A significant difference was observed in verbal, non-verbal, and patient safety-related communication skills before and after the intervention while the difference was insignificant in the control group.
This study assessed the effect of reflection on communication skills of clinical nurses for the first time in Iran. Most national studies on reflection, such as those conducted by Sedaghti et al., 24 Abedini et al., 25 and Dehghany et al., 26 have mainly been of observational types. Moreover, most of the studies investigating the nurses’ communication skills were descriptive or related to reflection in the students. The results of the present study are in line with previous research findings according to which work-based critical reflection program or reflective journaling by hospital nurses (through fellowship program) improved critical thinking skills, communication abilities, and job performance. 27 , 28
Fukui et al., showed that communication skills training improved the patients’ quality of life and increased the nurses’ job satisfaction. 29 With regards to weak communication skills in clinical environments and their potential effects on the nurses, interventions are required to enhance these skills. It seems that the traditional teaching methods are not effective enough. A study by Heaven et al., revealed that despite the effectiveness of educational workshop, it was comparatively less effective in clinical environment, indicating the need for more clinical supervision and intervention in practice. 29
Reflection enables the learners to search for their roles and responsibilities in an interdisciplinary context and enhance their verbal and teamwork skills. In the present study, among the three types of skills, verbal skills had the highest mean score after the intervention. Verbal communication skills are behaviors such as greetings, introducing to patients, and using open questions. It seems that the nurses had the highest score in their verbal skills because such behaviors are common in the practice.
The reflective writing helped nurses pay more attention to such apparently simple behaviors. Consequently, reflective thinking promoted positive social behaviors in communicating with their patients.
These findings are consistent with the results of a study by Lestander et al., in which the participants stated that their verbal communication skills with patients improved after three reflection sessions (two individual sessions and one group session), leading to their increased efficacy in the nursing profession. 30 A study by Pai et al., showed that simulated learning opportunities with feedback, debriefing, and guided reflection enhanced critical thinking, clinical judgment, verbal communication skills and caring skills. Therefore, self-reflection may play an effective role in improving the nurses’ verbal communication skills. 31 In that study, the participants also stated that reflective thinking helped them to use proper phrases to encourage patients to express their feelings or to try to provide training in plain and intelligible language. In a study by Abedini et al., on the effectiveness of reflection in clinical education, most of the students believed that reflection increased their communication and social skills. 25 Therefore, verbal skills are an important part of nurse-patient communication skills and accurate identification of factors affecting verbal skills is required to improve them. The results of the present study also showed the high score of non-verbal communication skills (such as proper eye contact with the patient, body gesture and head movements or listening to the patient) of the nurses working in the emergency rooms. In a study by Thomas et al., the majority of patients needed non-verbal communication. 32
Heinerichs et al., assessed the effect of non-verbal communication skills through videotaping and debriefing of clinical skills. The results showed non-verbal communication skills improved in 96% of the students and 98% of the students mentioned non-verbal communication skills as a proper means of communication. 33 Although, in the present study, before and after the intervention, the non-verbal communication skills of the nurses increased in the intervention and control groups, this difference was only significant in the intervention group, which could be due to the rethinking and contemplation of nurses in their daily experiences of communicate with patients. The results of the present study also showed that nurses had good patient safety-related communication skills. Similarly, the results of a study by Hemmati et al., showed that from the perspective of the nurses, patient safety was in a good level for most patients hospitalized in the intensive care units of educational hospitals. 22 However, some studies have reported contradictory results regarding patient safety. 33 , 34 The domain of patient safety-related communication skills has a direct association with clinical competency of the nurses and their professionalism, 27 which was significantly enhanced through reflection in our study. Pearson et al., noted that reflection by surgical residents improved their medical performance, communication, and professionalism. 35 Moghadami et al., evaluated the effect of reflection on nurse-patient communication skills in nursing students, but found no significant difference in the students’ therapeutic communication skills between the two groups. Although clinical reflection was associated with an increase in the mean score of therapeutic communication skills, the difference was not significant. 36 It is important for all nurses to possess communication abilities; therefore, those nurses working in the emergency unit are not exempt from this requirement. So, it is critical to help them improve their communication verbal and non-verbal abilities and patient safety through reflective writing, which is an easy and non-expensive approach.
The present study had certain limitations. Since the previous studies had not suggested a specific period for performing the narrative writing, a period of “eight weeks” was considered for the intervention based on the available evidence,. So it has to be admitted that a decrease or increase in this period could have been accompanied by other consequences not found in the present study. Due to mandatory rotating work shifts, the communication between the intervention and control groups was inevitable and there was a possibility of transmission of intervention into the control group. However, the fact that the participants had been selected from different hospitals (teaching hospitals, governmental hospitals), and from different cities of the same province can be considered as a strength of this research. Suggestions for further studies: It is suggested that in the future studies, the effect of group oral reflection on communication skills of nurses working in emergency units be investigated. Also, the effect of reflective narration on the patients’ safety and clinical errors and the other core clinical competencies can be studied. Exploring the effect of self-reflective narration through e-mail sounds interesting too. Implication for nursing: Every health care system should equip its nurses with good communication skills. Since reflective thinking leads to the development of critical thinking, it is expected that better decisions can be made by nurses in relation to patients, and better communications with patients can thus be established. It is, thus, recommended nurses’ administrators incorporate reflective writing into in-service training and use that as a tool for making sense in emergency units, learning and art in care practices.
The reflective writing not only had a positive effect on verbal, non-verbal and general communication skills, but also helped nurses to have better communication skills based on patient safety. In other words, reflection enables the nurses to support the patients more effectively in each stage and have a more prominent role in the health despite limitations in resources and the high work load. For these reasons, such a program could be considered an important tool for improving communication competency among nurses in emergency units. This educational approach emphasizes health, hopefulness, and positive thinking; therefore, it is consistent with the philosophy of nursing care and may be used in different situations like routine clinical care.
The authors wish to thank the education development center and deputy of Research, Golestan University of Medical Science, as well as the officials and emergency wards’ staff of the hospitals for their participations. This article was derived from a master thesis of at Golestan University of Medical Sciences, Gorgan, Iran.
None to be declared.
The authors declare no conflict of interest in this study.
Citation: Pangh B, Jouybari L, Vakili MA, Sanagoo A, Torik A. The effect of reflection on nurse-patient communication skills in emergency medical centers. J Caring Sci 2019; 8 (2): 75-81. doi: 10.15171/jcs.2019.011 .
Do you need to write a reflective nursing essay? Whether you are a nursing student or already working, we know that you may be too busy writing papers. We’ve prepared information for you about reflection models and nursing reflective essay examples, writing instructions, and templates for the outline. This article will teach everything you need to make writing your essay easier.
So, how do you write an academic reflective essay?
15 best reflective essay topics: nursing, nursing reflective essay examples, reflective tools and models, reflective essay writing tips, reflective essay body paragraphs, how to conclude a reflective essay.
In a reflective essay, you express your thoughts based on your knowledge, beliefs, reflections, and experiences. A reflective essay is best described as an exceptional and personal essay: you will have a lot to think about, comprehend, and explain. You have to demonstrate the feelings that you have experienced before. It should be honest. If you have any opposing thoughts and feelings about the topic, you should write them.
Criteria | Reflective essay | Analytical essay |
---|---|---|
Subject | Reflection on previous experiences | Analysis of a controversial topic |
Writing style | Free and relaxed | Formal |
Object | Personal experience | Depends on subject |
Thesis statement | Focus on the narrative | Focus on the paper’s topic |
The peculiarity of a reflective essay, unlike an analytical one, is in the expression of thoughts based on personal experience.
How long does a reflective essay last? It’s simple. It depends on your topic and how you express your thoughts. But you have to remember that this is a highly brief type of essay, and you can do it with a few pages.
You can check out the 100% free essay samples to see it all.
Nursing involves many aspects of work, and reflection is one of the critical tools for developing professional competence and personal skills. In nursing, reflection is important because it provides all the prerequisites for further personal growth. It is a reflection that will allow you to take a broader look at your strengths and weaknesses and assess your prospects.
Think of your nursing reflective essay as a chance to reflect on your career, skills, and personality, which will lead to further improvement.
To better understand what reflexivity is, let’s look at examples based on these articles:
The author considered the best competencies that fit her current and future goals. She discusses the skills acquired and draws conclusions. | |
The author takes a reflection on the DNP course. Conclusions about specific skills support it. | |
The author reflects on DNP Essentials, which is the author’s course. Reflection occurs in terms of its contribution to the author’s professional development. | |
An example of the subject of leadership. The author took a course on reflective practice in nursing and discovered many new things. | |
In this essay, the author reflects on her experiences and skills in the context of Capstone’s professional practice. The reflection occurs about oneself and concerning others involved in the practice. | |
The author discusses the skills he learned while creating and launching his course for nurses. | |
The author reflects on the experiences nurses have had due to taking his course and what is vital in nursing. | |
The author reflects on her personal experience with the patient. Great for students who already have experience in the specialty. | |
The author discusses the challenges nurses face and the ways to solve them. | |
In this paper, the author discusses the goals, strategies, and other aspects of implementing artificial intelligence in nursing. | |
This essay examines nursing philosophy and its relationship with individual values. | |
In this essay, the author breaks down the benefits and disadvantages of introducing case management into nursing. | |
The author explains how the Civil War in America changed the role of women in nursing. | |
The author discusses the issue of bullying and violence in nursing and provides suggestions and reasons. | |
This paper examines the functions such as hospital premises and toilet cleaning, which initially are not the responsibility of nurses, and other staff is to fulfill them. | |
This evidence-based project presents data that aims to evaluate the efficiency of team-based anti-stress therapy sessions and compares it with standard self-care practices in a hospital setting. | |
The author discusses the ways to reduce the pressure on nurses and reflects on personal experience. | |
This paper breaks down the responsibilities of RNID. | |
The author explains three strategies to create a well-developed portfolio for nurses. | |
This short paper aims to discuss specific challenges and risks that nurses experience in work environments. |
Scientists from different fields of science invented many models to simplify the process of reflection. Below are reflection models you can use in your essay nursing writing practice.
In 1998, Graham Gibbs introduced his reflexive model to the world. Gibbs’ model is a cycle and, therefore, excellent for analyzing repetitive experience.
It covers 6 stages:
John Dewey believed that reflective thinking is the active, persistent, and careful evaluation of a belief or assumed form of knowledge, the grounds for that knowledge, and the additional conclusions to which knowledge leads.
John Dewey’s Reflective Model was one of the first and has been the foundation for many other models. He identified five steps of reflective thinking:
The Kolb Reflective Model or “Kolb cycle” focuses on transforming information into knowledge. The basic four steps of the Kolb model are as follows:
Donald Schön’s reflexive model was described in the book ‘ The Reflexive Practitioner .’ He explained how professionals solve problems with a kind of improvisation that is perfected through practice.
Schön’s reflective model , like his writings, is based in many ways on the Dewey we already know
David Bouds paired with Schön to explore the limits of reflective practice. This model is based on learning by doing. By analyzing his own experience, the practitioner begins to understand better how to improve certain things.
Bouds suggests that by reflecting, a person may be unconsciously learning. In reassessing the events of his life, he systematizes and classifies emotions, ideas, and results, as well as results, and compares past goals with results.
Past experiences, experiences, and ideas require constant analysis attention to feelings. This leads to new perspectives, commitment to action overall positive changes in behavior.
John Driskoll proposed a simple model of reflection at the beginning of the 21st century. It involves reflection through extended answers to questions we are already familiar with. The scholar linked the three basic questions to the stages of the experiential learning cycle and then added trigger questions that must be answered to complete the process of reflection.
Step 1: What? Sets out to recall what happened as objectively as possible, without criticizing anything that happened
Step 2: So what? It requires you to slow down and start looking for patterns or meaningful moments. The key here is to bring in concepts that help shed light on what is going on.
Step 3: Now what? Encourages beginning to transfer new knowledge into future situations and other contexts.
The 5R Framework was developed in 2002 by a group of scientists as a universal system of reflection, later modified.
It focuses on five basic steps, each addressing one aspect of reflection. Thinking through the five stages, an individual will engage all of the major reflection components, allowing you to create a critically meaningful review based on your experience.
The CARL framework of reflection involves going through four stages: context, action, results, and learning. The vastness of this model gives a lot of information, and even at the first stage, you can already get a lot of valuable data. But this is also its main disadvantage because it makes the model more complex.
The framework has four steps:
Now that we’ve covered the basic concepts let’s write a reflective nursing essay.
How to make a reflective essay? First, write an outline.
Any reflective essay is a statement of thoughts about something, and the outline acts as a sketch in which you write them down. Creating it is the first step to creating high quality and vivid essay.
What would make a good outline structure for a reflection essay? Structure all your knowledge. Write what you want to see in the introduction, body, and conclusion.
Here is the reflective essay outline template:
A thesis statement is a condensed version of the paper in which you must briefly explain your position. The point is for your audience to read it and understand your work.
To make a good thesis statement for a reflective essay, you need to formulate your thought on paper. To begin with, think well about the problem, and develop your attitude toward it. That’s why the thesis statement should be created after writing the outline. It is unnecessary to give everything out in advance to the reader because later, you will unfold this thought more broadly.
After successfully developing the thesis statement, you can proceed to the actual writing.
And so, below, you can see examples of the reflective essay introduction and conclusion. Learn what its body of it is.
You need to start any paper in the right way. How to write a reflective essay introduction? Check these examples:
The essay’s body carries arguments, explanations of the topic, and the main body of information.
Each paragraph should begin with short introductory sentences, and the body of the sections should be divided into several parts. This will help you better structure what you have written and help the reader navigate through the text.
It is worth remembering about argumentation. There should be several things that you rely on in your position. Describe each of them in detail in a separate paragraph. Observe the semantic sequence. A mistake, in this case, will be to repeat twice the same argument in different words. It will give the reader the impression that there is nothing to say.
You should also remember about transitions in a reflective essay. Move smoothly from one aspect to another and take your time.
How to end a reflective essay? In conclusion, you should focus on pulling together all of the material, summarizing all of the points made and what you have learned. Try to include a few moments about why and how your attitudes and behaviors changed. Here are some examples:
So, now you have examples and an idea for writing a reflective nursing essay. Writing your paper will become many times easier and faster.
If this article was helpful, share it with your friends and colleagues!
A reflective essay aims to express one’s thoughts about a previous experience, including how one changed in the process and what one learned. It is often described in a diary entry; they are intended to demonstrate how the author’s thoughts have changed over time.
A reflective essay is a combination of both objective and subjective elements. We mix scholarly analysis with personal experiences. This type of paper should explain to readers how our experience influences our behavior and what lessons we learned.
An essay should have a clear structure and must contain three parts. It should have a clear introduction reflecting the problem, then the central part with an analysis of the causes, and the conclusion with possible solutions to the problem or how it affected the author.
One of the best options for nurses is the Gibbs model. The model is accessible and extremely simple. Therefore it can be operated without any problems in any situation.
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First year student nurse, Emma
The focus of this scenario is the learning that Emma, a first-year student nurse undertook while on a shift during her fifth week of a ten-week placement on ward A.
Emma’s key objectives during this placement were:
This is Emma’s second placement, her first had been on a medical assessment unit.
Emma is joined on this shift by:
Emma has a practice assessor Sarah, who is not on duty today
Emma was allocated to work with Janet, as she had cared for her during her last shift, in the immediate post-operative period.
Female, aged 67
Total abdominal hysterectomy two days ago for cancer
Has a 10cm abdominal surgical wound, closed with clips, theatre dressing intact and due to be reviewed today
Urinary catheter removed earlier today
Lives at home and is a full-time carer to her husband, Robert, who has disabilities
Janet is experiencing a lot of pain and feeling nauseous
She is feeling extremely anxious and scared about both her diagnosis and how her husband is doing
Diagnosed with cancer only two weeks ago after experiencing weight loss and fatigue.
Emma introduced herself, asking Janet if she required assistance with her personal hygiene needs, and if she could look at her wound and dressing. Janet appeared appreciative of this request, and she readily accepted. Emma took careful consideration of Janet’s privacy and dignity and encouraged her to do as much as she could for herself.
While Emma is assisting her, Janet discloses that she is feeling anxious about her diagnosis and how her husband is coping at home. Emma also noticed that Janet was in considerable discomfort and that her dressing was soiled with exudate. Emma, documented her observations, recording information concerning nutrition, fluids and skin care. Grace agreed with Emma’s records.
The Standards of proficiency for registered nurses list the knowledge, skills and behaviours that every nurse must have by the end of their programme.
The standards are set out in seven sections called 'platforms'.
There are two annexes in these standards that list the skills nurses must have, and the procedures they must be able to do when they join our register.
One focuses on communication and relationship skills, and the other on nursing procedures.
Through some examples see how Emma was able to demonstrate certain outcomes of these proficiencies through her learning experiences.
What Emma did
Emma recognised and acknowledged that Janet was in pain and a discussion took place with Grace regarding evidence-based medicines and options to reduce her pain. Emma reflected on the World Health Organisation (WHO) pain ladder and the ‘gate control theory’ of pain; specifically, around the part that anxiety plays in the pain experience. This informed the pain assessment she carried out and Emma took time to actively listen to Janet to understand her pain and the source of her anxieties.
Emma spent time getting to know Janet and with her involvement developed and agreed strategies to support her. She noticed that Janet communicated openly when she was being helped with a wash; recognising that the privacy and intimacy in this situation helped Janet trust Emma to talk about how she was feeling. She took her time assisting Janet and made sure that she continued to feel able to be open about her concerns.
With Grace’s support and with Janet’s agreement Emma contacted social services to discuss Janet’s husband Robert and to ensure that he was receiving the support and care that was sufficient to meet his needs and enable him to stay at home. Emma explored the possibility of Robert visiting Janet, she was aware that they had been married for 40 years and had never been apart. Emma suggested that this could take place at a mealtime so they could enjoy eating together. Janet had mentioned that one of her main concerns was that Robert was not eating properly when she wasn’t there.
During the multidisciplinary round Emma was able to contribute, reporting that Janet had passed urine since her catheter was removed and that the team would be reviewing Janet’s pain as she continued to have difficulties, especially when she moved. This was important and needed to be prioritised as it had the potential to affect her recovery and delay the plans for discharge (also see Annexe B below).
Emma and Grace discussed how many people with abdominal wounds are anxious about this when moving and walking; Grace asked Emma to reflect on the importance of mobility and showed her how to support Janet’s abdomen with a pillow and to take some deep breaths to improve her parasympathetic nervous system.
What this demonstrated
Emma applied her learning about person centred communication and pain management to support Janet. She developed a good rapport enabling Janet to trust Emma to disclose her anxieties. Emma was able draw on her knowledge and experiences, thinking critically about Janet’s care, putting her preferences and needs first.
Emma demonstrated knowledge and confidence to communicate and manage relationships effectively with Janet and in the multidisciplinary team.
Emma reflected on Janet’s recent diagnosis of cancer and how she had delayed seeking help for her symptoms as she was busy caring for her husband. She discussed this with her supervisor Grace and ensured that the Oncology clinical nurse specialist (CNS) visiting Janet was aware of this to make sure that her recovery and plans for returning home would not be similarly affected. Emma made a note to do some further reading and reflection on this subject. On Grace’s suggestion Emma also had a discussion with the Oncology CNS, Kevin, and planned for a shadow shift with him. Grace, Emma, and Kevin identified some learning outcomes for this experience, and he agreed to be her supervisor for the day.
Emma recognised that Janet had prioritised Robert’s care needs and that this had influenced her decision when she experienced symptoms. This prompted Emma to reflect on how a person’s individual circumstances are linked to help seeking behaviours and health outcomes. This showed an understanding of the contribution of psychosocial influences, behaviours, and lifestyle choices to health outcomes.
Emma took the opportunity to share with Grace her knowledge and understanding of the anatomy and physiology related to Janet’s surgery. They discussed the rationale for a total abdominal hysterectomy compared to a laparoscopic hysterectomy. Emma, as a first-year student, provided a basic knowledge of the surgery and how the tumour had been affecting Janet. With this awareness Emma helped Janet to set some goals around improving her mobility with the initial aim of walking, accompanied, to use the bathroom to wash and use the toilet rather than using facilities at the bedside.
Emma recognised that Janet was experiencing pain on movement that was not being relieved with her current medication and that she was extremely anxious about her husband being home alone. With support from Grace, she made referrals to the pain team and spoke to Kevin about Janet’s anxieties. Grace and Emma had a conversation about how Janet’s anxiety and pain might affect her recovery and discharge. Janet expressed some anxiety about her wound and felt hesitant to move, concerned that the clips may come undone. Grace reassured Janet that this was very unlikely, and Emma was able to show her how to take deep breaths using a pillow to support her abdomen.
Under Grace’s supervision Emma documented Janet’s’ agreed plan of care and the progress made to date.
Emma linked her knowledge of relevant anatomy and physiology to Janet’s surgery and recovery. She was able to apply this knowledge to contribute to a joint plan of care that was person-centred with agreed goals. Janet’s wound was healing nicely and Emma reflected on the importance of anxiety and how this may be influencing levels of pain; this informed the decision to refer Janet to the pain management team.
Emma monitored Janet’s fluid balance and encouraged her to take oral fluids and a light diet. Janet expressed concern about needing to pass urine frequently if she drunk more fluids; Emma explained the risk of urinary tract infection (UTI) with a restricted fluid intake and, with Emma’s support, Janet drank more fluid.
Emma regularly monitored the six physiological measurements recorded to calculate the National Early Warning Score (NEWS 2) for Janet. This included: respiration rate; oxygen saturation, systolic blood pressure; pulse rate; level of consciousness and temperature. At the beginning of the shift these were being recorded every two hours, Emma calculated Janet’s NEWS2 score to 3, this is considered low risk (aggregate score 1 to 4) and so Emma asked Grace if the frequency of assessment could be changed. As a response to this Grace advised that Janet’s monitoring to be changed to four hourly. Emma updated Janet on this positive outcome and progress which helped to reduce her overall anxiety. Grace and Emma discussed possible signs and actions should Janet’s condition deteriorate.
Emma demonstrated she was aware of the importance of an adequate fluid intake and the risk of UTI following gynecological surgery and catheterisation. She was able to effectively communicate and manage Janet’s expectations.
Emma showed that she was developing the knowledge and ability to identify and respond proactively to early signs and symptoms of deterioration and contribute towards sound clinical decisions.
When Emma referred Janet to the pain team, she made sure that the team had all the relevant information including the pain score, wound condition, NEWS2 score, and the exacerbating factors such as Janet’s anxiety about her husband at home and her new diagnosis.
Janet had also been referred to the oncology CNS prior to admission. When Kevin the CNS came to the ward for a follow up visit; Emma spoke to him explaining that Janet had disclosed to her that she does not fully understand the diagnosis she has been given and the treatment plan now she has had the hysterectomy.
Emma showed an understanding of the roles of both the oncology CNS and the acute pain team and effectively communicated Janet’s care needs with them, ensuring that they are fully informed of factors affecting her care and were able to provide continuity and collaborate with her to meet her needs.
Emma made sure that all relevant risk assessments were updated for Janet as she became more mobile. This included pressure ulcer risk assessments, moving and handing assessments, pain assessment, falls risk, wound assessments and nutrition risk score. She was able to explain to Grace the importance of these assessments and talked through the actions they may take depending on possible changes and outcomes.
Grace and Emma discussed how person centred data from risk assessments are used to inform clinical audits and how this supports overall quality improvement in key aspects of the care people receive post operatively and through their care journey/pathway. Grace invited Emma to the next ward quality improvement meeting so she could see how this works and the implications for her future practice.
Emma showed she can accurately undertake risk assessments for an individual in an acute care setting and demonstrated an awareness of the importance of doing so. She also knew how to escalate concerns if Janet’s health deteriorated. In addition, Emma continues to develop an awareness of the impact of individual risk assessments on audit activity and quality improvement strategies.
While assisting Janet with her personal hygiene needs, Emma gained important information around her home circumstances. This included information about her husband’s care needs. Janet had made arrangements for Robert in preparation for her hospital admission; Emma gained Janet’s permission to explore the possibilities of continuing with the extra support when Janet returns home to help with her recovery. Emma acted as Janet’s advocate by documenting their discussion and shared her longer-term care needs and priorities with the multidisciplinary team.
Emma was able to effectively contribute towards jointly planning Janet’s discharge in line with her needs, wishes and preferences. She recognised that planning for discharge would need to take account of both Janet’s care needs as well as her husband’s showing an awareness of the principles and processes involved in facilitating safe discharge.
What Emma did:
Emma reflected on the rapport, relationship, and communication she had with Janet and thought about the strategies that she used to help Janet feel comfortable in expressing her anxieties. Emma reflected on the communication techniques she has learned and the importance of working in partnership. She actively listened to Janet and helped her to talk about her anxieties gently probing, asking open questions and being non-judgmental.
For Emma these conversations were difficult at times as she had little experience of talking with people who have cancer; however, she recognised that Janet trusted her and felt comfortable talking to her. Emma felt very shy and lacking in confidence around difficult conversations and found it helpful to talk this through with Grace. She was sensitive and understanding but also recognised her limitations as she was not equipped to give specialist advice and should involve other members of the team. Aware that the oncology CNS, Kevin, was visiting Janet, Emma spoke to him about the nurse specialist role and continued to listen, aware that she did not want Janet to feel ‘fobbed off’.
Emma engaged in appropriate dialogue with Janet and during Kevin’s visit, sat with her, listened, and recognised the value of staying with her and holding her hand providing support in the absence of a family member. She then ensured that the outcomes of the conversations were accurately documented and communicated to Grace.
Emma showed that she was working towards the communication and relationship management skills outlined in Annexe A. She demonstrated active listening including responding to non-verbal cues (1.1) using prompts and verbal and non-verbal reinforcement (1.2). Emma showed that she understood the importance of non-verbal communication, specifically touch, when she sat with Janet during the Oncology CNS visit (1.3). In addition, she made use of open and closed questions and caring conversation techniques (1.4 and 1.5). In recording the outcome of her discussion with Janet she showed that she can write accurate, clear, legible records (1.8).
By engaging in a difficult conversation with Janet, Emma displayed that she has begun to work towards this skill (2.9). She conveyed compassion and sensitivity to Janet who at times was feeling extremely anxious.
Emma undertook and recorded vital signs for Janet and calculated the early warning score. She took the opportunity to use the ‘manual’ sphygmomanometer to record Janet’s blood pressure as she was keen to consolidate the skill she had learnt in simulation at her university. The fluid balance chart was updated to record that Janet had passed urine since her catheter was removed. Working closely with Janet throughout, Emma completed a pain assessment and escalated her concerns about her level of pain when she moved. The nutritional risk assessment was updated, and Emma helped Janet select healthy meals from the menu.
Emma had a discussion with Janet about how much help she may need to wash. She was keen for Janet to maintain her independence but also wanted to make sure she felt cared for. Janet was able to wash herself with some assistance from Emma who ensured that she had clean bedding, her table was nearby and decluttered and the call-bell was accessible. While being assisted with a wash, Janet became distressed, Emma understood the importance of recognising anxieties and the impact this may have on her feeling safe, her recovery and plans for safe discharge. Emma made sure this was documented and appropriately communicated to the team.
As Janet’s pain became controlled, she was able to walk to the bathroom with Emma’s assistance finding this more comfortable than using a commode at the bedside. Emma updated Janet’s mobility and falls risk assessments to reflect her increased mobility.
Emma noticed that Janet’s surgical wound dressing had become soiled with exudate. She asked Grace to review the wound as she was concerned about this. Grace asked Emma what she knew about wound healing, and they explored the types of exudate that can be seen. They reviewed the wound together and concluded that the liquid seen on the dressing was serosanguinous drainage as it was thin, pink, and watery in presentation. Emma was able to explain that purulent drainage is milky, typically thicker in consistency, and can be grey, green, or yellow in appearance and if fluid becomes very thick, this can be a sign of infection. They were able to reassure Janet that the liquid seen on the dressing did not indicate an infection and was part of the healing process. She let Janet know the wound was healing nicely and emphasised the importance of keeping it clean and dry. Emma re-dressed the wound using an aseptic technique and documented the condition of the wound including the type of exudate seen.
In all care interventions with Janet, Emma was observed to act in accordance with local infection prevention and control policy and was able to articulate to Grace the rationale behind these.
Emma showed that she is working towards the nursing procedures outlined in Annexe B. She showed that she was able to recognise signs of emotional distress (1.1.1) as well as symptoms and signs of physical ill health (1.2.1). She demonstrated that she was able to recognise symptoms and signs of deterioration and sepsis (1.2.3) and articulated how this is being monitored by taking, recording, and interpreting vital signs manually and via technological devices (2.1).
In assisting Janet, Emma showed that she can use appropriate bed making techniques for those with limited mobility (3.2) and she endeavored to ensure privacy and dignity at all times (3.4). Emma also took appropriate actions with Janet to reduce or minimise discomfort (3.5).
While helping Janet to meet her care needs and support with hygiene and skin integrity Emma showed that she was able to observe, assess and optimise skin and hygiene status and determine the need for support (4.1, 4.3).
By redressing Janet’s surgical wound, Emma demonstrated the use of an aseptic technique when undertaking wound care (4.6, 9.3). In addition, she observed infection prevention measures including standard precaution protocols (9.1), using appropriate personal protection equipment (9.4) and safely disposed of waste (9.8).
Emma updated Janet’s nutrition risk score and thereby showed that she is using contemporary nutritional assessment tools (5.2). Furthermore, she recorded fluid intake and output (5.4) and observed Janet’s level of urinary continence and assisted her with toileting (6.1). Recognising that it was important to record that Janet had passed urine since her catheter was removed, Emma showed that she was developing an awareness in the assessment of bladder patterns and urinary retention (6.4).
Janet’s mobility was initially impaired following her surgery and Emma showed that she was observing and using evidence-based risk assessments to determine need for support and intervention to optimise mobility and safety and to identify and manage risk of falls (7.1).
With respect to best evidence-based practice with medicines administration and optimisation, Emma showed she was working towards gaining procedural competencies to exercise professional accountability in ensuring the safe administration of medicines to those receiving care (11.6) and administering medicines using a range of routes (11.9).
Questions to prompt reflection and discussion
For Emma to achieve her objectives in relation to medicines management and optimisation, and discharge planning identify two proficiencies that Emma still needs to work on and what learning opportunities would you consider might be available for her in your area to achieve this?
For example, Emma could spend time with the departmental pharmacist, who could act as her practice supervisor to work towards Annexe B, 11.2 “recognise the various procedural routes under which medicines can be prescribed, supplied, dispensed and administered; and the laws, policies, regulations and guidance that underpin them” and Annexe B 11.11 “undertake safe storage, transportation and disposal of medicinal products.
For discharge planning Emma could attend the multidisciplinary (MD) meeting to discuss discharge plans and thereby work towards Platform 7, 7.10 “understand the principles and processes involved in planning and facilitating the safe discharge and transition of people between caseloads, settings and services”.
Emma will be spending a day with Kevin the oncology CNS, what objectives could be set for Emma to achieve while Kevin is her supervisor for this experience? If you were Emma’s practice assessor, what feedback would you ask Kevin to provide?
If you are a registered nurse, you may wish to use this scenario and your reading as part of your continuing professional development (CPD) for your revalidation .
This website is intended for healthcare professionals
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Claire Keates
Senior lecturer, Adult nursing, University of Hertfordshire, Hatfield
View articles · Email Claire
Assertive communication is a skill that many nurses, particularly nursing students, find challenging. This article describes the findings of phenomenological study that set out to explore third-year student nurses' experiences of using assertive communication in the clinical setting. A narrative enquiry approach reviewed six reflective written accounts of their experiences. In addition, seven students took part in an in-depth semi-structured group discussion of their clinical experiences. Data were analysed using a hybrid interpretive phenomenological analysis and discourse analysis framework. Three key themes emerged: a sense of responsibility/duty and a sense of failure when this is not upheld, the importance of mentors in promoting self-confidence and self-esteem, and a sense of belonging on placement. The students responded well to positive role models and were able to identify negative role models. Accurate, constructive feedback and support was important to help students reflect appropriately.
Nursing has historically been a submissive profession within health care. Today, changes in healthcare policy, the evolving nursing role and negative healthcare events publicised in the media, have made it essential for contemporary nurses to be leaders within the clinical environment, using assertive communication styles in their exchanges with patients, relatives and other healthcare staff. Individuals in leaderships positions motivate others, set clear goals and make decisions, using listening skills and articulating clearly. The Nursing and Midwifery Council (NMC) (2018a ; 2019 ) standards consider that leadership principles, such as assertiveness, are an integral component in the delivery of high-quality care and there is an expectation that students will engage with this from the start of their education.
The Willis Commission (2012) recognised that nurse educators and qualified nurses are in a unique position to lead nursing as a competent and compassionate workforce. Nursing students must be proficient in recognising, challenging and reporting poor care, working as equal partners alongside other health professionals ( NMC, 2018b ). This is consistent with Cumming and Bennett's (2012) position that leadership must exist at every level, with each individual viewing themselves as a leader who role models compassion in day-to-day care and who is committed to speaking up when things are wrong.
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Home — Essay Samples — Nursing & Health — Nursing — Communication Style Reflection for Effective Nursing Practice
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Are you a nursing student? Then, you will definitely have an assignment to compose a nursing reflective essay. This task might be quite tough and challenging. But don’t stress out! Our professionals are willing to assist you.
First and foremost, let’s figure out what’s reflective writing. In a few words, such essays are based on your experiences, feelings, views on something, etc. For nursing students, reflective papers help to practice their skills and expand their knowledge.
In case you are wondering how to master nursing essay writing, you are on the right page. This article will provide tips that will help you write an outstanding student nurse reflection: examples of what to include in it, what to avoid, and what reflection ideas to use.
🆚 analytical vs. reflective nursing essay.
Basically, nursing essays can be divided into different types.
The most common ones are analytical and reflective essays. These two styles are the most suitable for nursing papers. They either argue a particular perspective (analytical) or base the narration on previous experiences (reflective).
This focus is what differentiates one type of essay from another, as both analytical and reflective nursing essays can be quite similar stylistically.
Speaking of structural parts, the basic outline for an analytical essay on nursing can look like this:
A reflective nursing essay usually consists of the following elements:
We’ll now tell you about the writing preparation process.
Creating a nursing reflection essay is a long and challenging journey that requires total concentration on a task. That’s why it is essential to turn your “study mode” on and devote yourself to the essay writing process.
No doubts, you might get too overwhelmed by the amount of work you have to get done. But don’t worry! We know how to avoid anxiety. Just follow out tips and write an outstanding nursing reflection paper!
Yes, it’s as simple as that. Ironically, most of the major problems usually happen at this initial stage. So, you just need to know how to overcome them right away.
Then, get in your “ study mood .”
After you create perfect conditions, make another significant step to start writing. Research is an essential part of any academic work, even if you’re telling your personal story.
Here’s where you can start your search for brilliant ideas:
And no matter what topic you’re going to discuss, don’t forget that most nursing essays use a similar pattern:
You still need to remember what we talked about in the very beginning—your story has to be unique. Use these questions as a framework, and fill the essay with unique content. If you’ve answered most of these questions, you’re halfway to your excellent grade.
No wonder outlining is a vital part of the essay writing process. It helps to reach the logical flow of ideas and organize all the arguments and examples in the right order. Also, you can easily edit a well-developed structure if something seems wrong. It’s always better to change the part of an outline rather than rewriting the entire paragraph.
Your reflective essay outline should look approximately like this:
After creating an outline, it would be a great idea to write the rough draft of your nursing reflective essay. This step will help you to avoid all the possible mistakes before submitting the paper.
Polishing your essay is the last but not the least step of the writing process. So, take it seriously and don’t waste your chance to submit a flawless work. Revise your rough draft, make sure your ideas are coherent and supporting evidence is logical, and then create a final version of the essay.
We created the checklist of what you should take into consideration while revising your nursing reflective essay. Don’t hesitate to use it!
Although people say there is a lack of nurses in the United States and a high demand for good specialists with a stellar education, it is not that easy to pass a nursing school admission.
What’s the reason for this?
It seems like nursing schools are looking for outstanding students, who have made a firm decision to become a nurse and will contribute to the community of the school and the field of healthcare in general.
You need to showcase this capability in your nursing application essay, where you reflect on your goals or experience. In the following sections, we’ll explain how to write it.
Here’s a question you should ask yourself.
“Why do I want to become a nurse?”
As curious as it may sound, some students do not have that answer. If you are one of them, you might want to reconsider your decision.
Being a nurse is stressful. It requires dedication, a strong philosophy, and stable mental health. And if you’re unsure about your choice — try to make up your mind as soon as possible. Getting a nursing education is a serious step in your life. So, be confident about your choice not to regret it later. The video below will give you an idea of what a day in the life of a nurse is like.
If your intentions are firm and you’re sure about your career goals, then we’re here to help you cope with all those “Why I chose nursing” essays.
Next, we’re going to talk about the parts that make up a well-written nursing essay. So, stay with us!
You probably know that competition in nursing schools is especially severe compared to other educational institutions.
Your paper should be outstanding if you want to be accepted. Below, you’ll find a list of the most significant parts of any nursing admission essay. These parts contain all relevant info that the admission officers want to know about an applicant.
These are essential questions to answer in the nursing school essay. You do double-duty by responding to these questions. Not only will you explain how you decided to become a nurse, but you’ll also make sure that your intentions are truly firm.
As we have mentioned before, the competition is going to be tough. It is not easy to enter a nursing school even with the best scores and a high GPA. So, your essay should be of the highest quality!
One of the best ways to ensure your works’ flawlessness is to learn the most common mistakes and avoid them in your paper. Below, you will find the list of the most critical errors for a nursing application essay. Investigate them here:
We’ve come to the point where you can go ahead and start writing your nursing essay. But there’s one more thing…
The process of writing a nursing essay has its own tips and tricks. So, we simply couldn’t let you go without sharing a few of them.
Hopefully, you’ll find these nursing school essay tips useful:
With these tips in mind, it’s now your time to shine!
Writing a nursing essay doesn’t have to seem so difficult anymore. So, go forth and do it. Make it flawless because it’s your very first step on the way to success.
Also, don’t hesitate to share your thoughts! Did we miss something? Want to add more helpful info? Write about it in the comments below!
Further reading:
A good essay of this kind is a reflection of personal feelings, impressions, and motivation. It should be based on a real-life example. Describe an unusual situation you’ve faced during the clinical placement program. Analyze the emotions it provoked, what could have been improved, etc.
Before you start writing, focus on your personal impressions provoked by a certain event or topic. Then put them down and organize cohesively. Do not forget about an appropriate introduction and a memorable conclusion.
If you are to write a good application essay to progress your career as a nurse, start with formulating your personal motivation to pursue this occupation. Draft the arguments and relevant examples, and then distill the right wording to make your paper persuasive and impressive.
It is a good idea to read some examples of reflective essay conclusions, but make sure that your own version is personal and sincere. A reflective essay is all about your own thoughts and perceptions, so you may simply paraphrase and summarize them.
Throughout our life, we meet plenty of people and participate in various events. If some of them are just regular, the other people or occasions play a critical role in our fates. Your life-changing experience might become a perfect ground for creating a remembering essay.
Environment vs. development is a multifaceted present days’ dilemma. On the one hand, environmental problems are increasing year after year. We have more polluted areas on our planet, more polluted rivers, fewer trees that produce oxygen. On the other hand, can we stop development and progress in various fields? Is...
What does an essay look like? At a glance, the answer is obvious. An essay looks like a mere piece of paper (one page or several pages) with an organized text. It’s generally divided into five paragraphs, though there may be more. The essential essay structure includes: Yet, will this...
Some students find writing literary analysis papers rather daunting. Yet, an English class cannot go without this kind of work. By the way, writing literary analysis essays is not that complicated as it seems at a glance. On the contrary, this work may be fascinating, and you have a chance...
These days, leadership and ability to work in a team are the skills that everybody should possess. It is impossible to cope with a large educational or work project alone. However, it can also be challenging to collaborate in a team. You might want to elaborate on importance and difficulties...
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Without a doubt, a natural disaster essay is a tough paper to write. To begin with, when people encounter a disaster risk, it’s a tragedy. Emergency situations can affect hundreds, thousands, and millions of people. These are the crises and events that change people’s lives drastically. So, disaster and emergency...
“You are not only responsible for what you say, but also for what you do not say”Martin Luther There are a lot of other good quotations that can serve as a good beginning for your essay on responsibility and provide good ideas for writing.
Exemplification essays, which are also called illustration essays, are considered one of the easiest papers to write. However, even the easiest tasks require some experience and practice. So, if you are not experienced enough in writing exemplification essays, you will face certain challenges.
You push the snooze button once again and finally open your eyes. It is already 8:50, and your classes start at 9. “I’m going to be late again!”— you think, already in full panic mode. In a minute, you rush out the door half-dressed, swallowing your sandwich on the go....
An essay about Harriet Tubman is to focus on the biography and accomplishments of a famous American abolitionist and political activist of the 19th century. Harriet Tubman was born into slavery, escaped it herself, and helped others escape it. She changed many jobs throughout her lifetime, being a housekeeper, a...
What is a documented essay and what is the purpose of it? It is a type of academic writing where the author develops an opinion relying on secondary resources. A documented essay can be assigned in school or college. You should incorporate arguments and facts from outside sources into the...
You’re awesome! Thanks for these nursing reflective essay writing tips! Thanks! Thanks! Thanks!
Thanks for your nursing reflective essay guide. It really helped me cope with my reflective essay in nursing.
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Communication is a vital part of the nurse's role. Theorists such as Peplau (1952), Rogers (1970) and King (1971) all emphasise therapeutic communication as a primary part of nursing and a major focus of nursing practice. Long (1992) further suggests that communication contains many components including presence, listening, perception, caring ...
I have chosen to reflect on this account as I found the communication a challenging experience. There are several models that can be used in the reflection of practice for example Gibb's Reflective Cycle (1988), Johns Model of structured reflection (1994) and Borton's Reflective Framework (1970). The communication reflection is structured ...
Gibbs model reflection essay reflective practice essay on reflection effective communication effective communication and collaboration improve care. contents ... As a Nursing Associate student, I will continue to develop my understanding of the NMC's Professional Code (NMC, 2018a) and I will achieve the necessary proficiencies by the end of ...
This essay aims to critically reflect on an encounter with a service user in a health care setting. The Gibbs' Reflective Cycle will be used as this is a popular model of reflection. Reflection is associated with learning from experience. It is viewed as an important approach for professionals who embrace lifelong learning (Jasper, 2013).
Communication is a fundamental element in nursing practice. This element can possibly determine patients' satisfaction and even the outcomes of their treatment (Lotfi et al., 2019). The situation described in the paper will exemplify the potential role of communication, which is why it will serve as a Gibbs Reflective Cycle nursing example.
Although reflective writing does improve self-awareness, in health care, focusing attention on something besides the self is critically important. Nurses must be able to observe, listen, and empathize. Reflection offers students the opportunity to shift the focus away from self and encourage objectivity (Kerr, 2010).
1 EXAMPLE REFLECTIVE ESSAY FOR Critical Thinking and Writing for Nursing Students Bob Price and Anne Harrington This example of a reflective essay is presented in association with Price, B and Harrington, A (2013) Critical Thinking and Writing for Nursing Students, London, Learning Matters.
The hook or attention grabber. Thesis statement. Main points of each body paragraph (topic sentence, evidence, examples, illustrations, etc.) Conclusion (restated thesis and call-to-action) With the outline done, you should take a break and resume writing your first draft of the nursing reflection essay.
Understanding the importance of our words and our actions, and the impacts that they can have on people is a great area to reflect upon. Chloe Hawkins is a second-year learning disability nursing student, Northumbria University and 2021-22 Nursing Times student editor. 'The open meeting illuminated the dynamics of leadership and collective ...
The key elements to include in a nursing reflective essay are the inciting incident or event, personal reflections on the experience, specific details to create a vivid setting, and a description of the actions taken by the writer. It is important to avoid including academic details and excessive focus on emotions.
Writing a reflective essay in nursing is a journey into personal experiences, emotions, and insights within the context of your nursing practice. It demands sincerity, self-examination, and an eagerness to learn and evolve. Even though the journey can present challenges, it is an invaluable instrument for personal and professional growth.
Action Plan. In future, I will aim to develop my assertive skills when working with colleagues, in order to ensure that the well-being of clients is maintained. In my next placement, I will make this a goal for my learning, and will discuss this with my mentor to work out strategies for how I can achieve this. *******************.
This manuscript has been submitted to Journal of Nursing Education. Learner Objectives. The learner will: Understand the benefits of reflective writing for nursing students and educators. Recognize the role of the nurse educator in student reflection. Identify the essential components of reflective writing assignments.
Abstract. Introduction: Reflection is formed through deep reflection on the event or a certain clinical position. The aim of this study was to determine the effect of reflection on nurse-patient communication skills of nurses working in emergency departments. Methods: This interventional study was conducted on intervention and control groups ...
15 Best Reflective Essay Topics: Nursing. Empathy and support in nursing. Communication with patients is one of a nurse's most important tasks. Nursing is the art of caring for the patient during illness. The key is not to cause harm but to help afterward. Time management in nursing.
The focus of this scenario is the learning that Emma, a first-year student nurse undertook while on a shift during her fifth week of a ten-week placement on ward A. Emma's key objectives during this placement were: To develop effective communication and relationship management skills. To acquire skills and knowledge for post-operative care ...
Reflection is a highly beneficial tool (Oelofsen, 2012), one that has played a key role in the author's ongoing examination of her practice. In this context, reflection enables a personal insight into the communication process and highlights the inherent challenges of communication and their pertinence to patient care and clinical practice outcomes (Bramhall, 2014).
Abstract. Assertive communication is a skill that many nurses, particularly nursing students, find challenging. This article describes the findings of phenomenological study that set out to explore third-year student nurses' experiences of using assertive communication in the clinical setting. A narrative enquiry approach reviewed six ...
The paper will show emphasise based on communication. This reflection has been chosen to highlight the need for nurses to have therapeutic communication skills in order to provide holistic care and encourage a good nurse-patient relationship. Gibbs (1988) reflective cycle has been chosen as a framework for this paper.
1920927077. Sample Reflective journal. The following are extracts from a Reflective journal written for the course, Reflective Nursing Practice 1 by a first year student, Chrissy Poulos: ALOUR COMMENTSExcerpt from Wee. IDefining nursing is a tough one. I am not su.
Introduction. Communication is defined as a lifelong learning process for nurses, who are intimately involved with clients and their families from birth to death (Balzar Riley, 2008, as cited in Potter and Perry Canadian Fundamentals of Nursing 5th edition, p. 242).
Disclaimer: This essay has been written by a student and not our expert nursing writers. ... Self Reflection on Communication in Nursing. Info: 2130 words (9 pages) Nursing Essay Published: 12th Feb 2020. ... Example Reflective Essay using Rolfe Reflective Model.
Point 1 (evidence, examples, other supportive details) Point 2 (evidence, examples, other supportive details) Point 3 (evidence, examples, other supportive details) Conclusion. Restatement of thesis statement. Final memorable statement. After creating an outline, it would be a great idea to write the rough draft of your nursing reflective essay.