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The 5 Best Business Cell Phone Plans of 2023

Data as of 12/7/22. Offers and availability may vary by location and are subject to change. *AutoPay Discount included: -$5/mo. per line. Plus taxes & fees.

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Business.org’s 5 best business cell phone plans

AT&T: Best full-featured plans

Looking for a broad choice of bells and whistles? As a telecom behemoth, AT&T has plenty of cell phone features and packages to offer a business—around 20 plan variations, small to large. All plans include free US roaming, unlimited talk, and text messages, as well as unlimited texting outside of the country. Basic features like call forwarding, voicemail, caller ID, call waiting, and conference calling also come standard with all AT&T business cell phone plans, along with bring-your-own-phone support.

AT&T's business cell phone plans

Data as of 12/7/22. Offers and availability may vary by location and are subject to change.

Business Unlimited plan prices start at $35 a month per line, and there is a new perk where unlimited data is included in the unlimited talk and text plan. This means there is no need to worry about overages or data caps. 

 AT&T business plans can also accommodate up to 10 lines per account, and they come fully loaded with perks—like Stream Saver. This feature optimizes streaming video on your phone to 480p so you can watch webinars on-the-go without dealing with a blurry picture.

Each plan also includes a decent array of iOS and Android smartphone options and even a few good ol’ flip phones. A 15% military veteran discount can be applied to the Business Unlimited plans, as well as AT&T-owned DIRECTV services (because, again, telecom behemoth).

Users are eligible for a discount if they elect for autopay and paperless billing but this discount is only applied until after two pay periods. We don't know why the discount cannot be applied earlier in the billing process but we do find it frustrating. 

T-Mobile: Best flexible plans

Not sure exactly what you’ll need in a mobile plan besides future adaptability? T-Mobile, the third-largest wireless service in the US, offers four Magenta® for Business plans, all packed with unique features that set T-Mobile apart from the rest. The German-owned company has also earned a reputation for stellar customer service and was the first to eliminate annual contracts (an idea that stuck—none of the plans reviewed on this page require contracts). In April 2018, the company announced its intention to merge with Sprint under the T-Mobile banner.

T-Mobile's business cell phone plans

Data as of 12/7/22. Offers and availability may vary by location and are subject to change. *While using AutoPay.

All of T-Mobile’s Business cell phone plans offer the same basic features:

Unlimited talk and text

Unlimited 5G and 4G LTE data on our network

• Unlimited mobile hotspot
• Scam Shield

Unlimited calling and texting to Mexico & Canada

Unlimited video streaming

In addition, all T-Mobile Business plans include DIGITS, which allows you to access up to five phone numbers on a single device. That means you could answer calls to your work number and your personal number on one device—no more packing two phones in your bag every day. DIGITS also lets you share your phone number across multiple devices, so you can answer on your phone, smartwatch, tablet, or computer.

T-Mobile users with a Business plan can also add the PlusUp add-on and get extra features, like Voicemail to Text, HD streaming, 20 GB of 4G LTE mobile hotspot data, unlimited in-flight Wi-Fi, caller ID, and double the data speed when roaming internationally.

Keep in mind, though, that T-Mobile’s Business plans are available only on plans with two to 13 lines. If you need more than 13 lines, you’ll need to sign up for the 13+ Plan ($285 per month for 13 lines, plus $25 per month for each additional line).

T-Mobile plans also allow bring-your-own-device convenience, or you can buy phones up front with a single payment (there are nearly 40 iOS and Android phones to choose from).

Now that T-Mobile and Sprint have been merged for almost six months, some significant changes have taken effect. T-Mobile’s website is now the only place businesses can sign up for Sprint or T-Mobile business phone accounts.

Sprint still has an active business website for previous users but all new plans will be sold by T-Mobile on its website.

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Verizon: Best growing business plans

Serving over 150 million customers, Verizon isn’t just big, it’s BIG. Such a mobile mammoth might not seem like the obvious choice for a small business, but for what it lacks in a personalized customer service reputation, Verizon more than makes up for by offering every cell phone feature there is, as well as dominant US, and near-dominant global, coverage. Like McDonald’s and Marvel movies, Verizon is everywhere.

Verizon's business cell phone plans

Data as of 12/7/22. Offers and availability may vary by location and are subject to change. *With 4+ lines

While business owners can get business cell phone plans with limited data, we recommend choosing an unlimited plan if you have multiple employees (or do a lot of work via cell phone).

Verizon’s Business Unlimited cell phone plans are scalable from four employees up to and over 40. And with plans starting at just $40 per line, Verizon Business Unlimited plans are an attractive option whether you’re running a tiny company with no expansion plans, a medium-sized business with an eye toward growth, or a large enterprise with heavy cell phone requirements.

Verizon Beyond Unlimited plans also include unlimited mobile hotspot use, though your speeds are limited depending on your plan. Plus, you get unlimited calling and texting to Mexico and Canada—not to mention unlimited calling, texting, and data while in those countries. And naturally, you also get unlimited talk and text as part of your Beyond Unlimited package.

Verizon doesn’t skimp on device choices either. There are nearly 100 iOS and Android phones and tablets available—including the Verizon Jetpack, a mobile hotspot device that can connect 10 devices to its 4G LTE network and an additional five to 3G.

If your company requires truly “unlimited” cell phone service and scalability to grow and is in the position to pay for functionality with frills, Verizon Business Unlimited is the way to go. Bare-bones operations, however, might want to look elsewhere.

Each of our recommendations has its strengths and weaknesses. Sometimes the most difficult part about finding a phone system is determining exactly what you need and don't need. The best place to start is separating your needs between installing a new system, replacing a system or expanding system.

If you are having trouble sorting out exactly what your phone needs are, use this tool to help you understand what the best options are for your unique needs. 

MintMobile: Most affordable plans

We are sure you’ve seen the commercials with Ryan Reynolds talking about this new phone carrier business with a fox logo called Mint Mobile. In fact, a lot of Mint customers were drawn to Mint because of Ryan Reynolds Hollywood looks, but that’s not the only thing Mint has to offer. 

Mint is inexpensive and transparent, compared to other cell phone carriers with hidden fees and seemingly random regulations.

MintMobile's business cell phone plans

Data as of 12/7 /22 . Offers and availability may vary by location and are subject to change.

T hese are the prices for new customers and will last up to three months. After the third month, you are eligible to sign up for a 6- or 12-month contract on one of the tiered plans, all less than $35/mo/user, which is astronomically less than other providers. 

MintMobile is no fuss, and you really do feel like you must be tricking the rest of the world with its pricing. The only issue is that MintMobile is fairly new, launched in 2015, coverage is not completely everywhere. There are still a couple of coverage gaps in the West, namely Utah, Nebraska, Idaho and Nevada. If you are east of the Rocky Mountains, you are good to go!

Teltik: Best perks plans

If you’re a strapped startup, New Jersey’s Teltik can get you up and running on the cheap. Teltik is a reseller service operating on T-Mobile’s 4G LTE network, meaning it can offer the reliability and reach of a giant provider at smaller-company prices. Teltik also has the advantage of being completely US-based, with 24/7 local customer service that’s not outsourced overseas.

Teltik's business cell phone plans

3 more (non-business) cell phone plans reviewed by Business.org

Teltik appears to have a dozen plans, but they’re mostly just variations of the essential plan that offers all the expected basics. Not coincidentally, the features mirror those of T-Mobile, as they’re on the same network.

The most basic plan starts at $20 a month and includes unlimited calling and texting, mobile hotspot service, and unlimited data—with a 2 GB cap on 4G LTE speeds (meaning your speed gets throttled to 128 Kbps if you use more than 2 GB of data in a month). From there, you can upgrade your plan to include more 4G LTE data and more mobile hotspot data. Upgraded plans cost anywhere from $30 to $40 per month, and they all include one cloud-phone VoIP line—perfect for small businesses looking to save on all their telecommunications needs.

One distinctly entertaining feature (pun intended) of Teltik’s business plans? You get unlimited media streaming from over 40 music services (including Spotify, Pandora, and Apple Music) and more than 100 video services (including YouTube, Netflix, and any other channel you can think of). That means you can stream as much TV as you want without it eating into your data. It’s almost as if Teltik doesn’t want you to get any work done.

Another thing you need to know: Teltik doesn’t sell phones. Instead, the company operates on a strict bring-your-own-device basis. Any unlocked phone will work with its network, as will any T-Mobile device, of course. However, you will have to spend $10 plus shipping and handling to buy a new SIM card for each of your devices (unless they’ve already got brand-new, unused T-Mobile SIM cards).

The takeaway

Assess your company’s current cell phone usage, and projected future needs, before diving into any plan. What looks like a great deal could turn out to be more than you actually need—or you may have initially underestimated your business’s cell phone requirements. Also, if your company has both cell phone and regular office phone needs, check into bundling. The larger telecom providers offer both types of phone coverage, and bundling services is an easy way to save money in the long run.

Don’t want to carry around separate phones for work and personal calls? With the right VoIP service, you don’t have to. Check out our favorite business VoIP providers to see which ones offer on-the-go business phone capabilities.

Business cell phone plan FAQs

If you have several employees working outside of the office on a regular basis, desk-bound phones obviously aren’t going to work for them. Some may be only calling and texting while others will be checking email, using GPS navigation, and accessing the internet for work, but a cell phone is a must for employees in the field.

If you’re a one-person operation accountable to only yourself, you could get by with a personal cell plan. Keeping track of multiple employees’ hours, data, and providers, however, would be an extra headache you don’t need. For streamlining and collaboration purposes, a business cell phone plan would be the easier route.

Most of the plans we’ve reviewed here offer unlimited data—domestically, at least—so hitting the data ceiling won’t likely be an issue. But if you want to forecast how much data your business uses every month, providers make data plan estimators available on their websites. Or you could use a third-party calculator app.

BYOD stands for bring your own device . Another common term is BYOP for bring your own phone . These can mean that employees are using their personal phones, tablets, or laptops on their own carrier plans for work or that they’ve put those devices on the company’s plan. The upside? Less expensive than buying devices. The downside? Extra security concerns.

In the annoying absence of Wi-Fi, you can use a cell phone signal to connect a wireless device to the internet by switching on the mobile hotspot option and simply treating it like a Wi-Fi router. For multiple device connections, a dedicated hotspot (such as Verizon’s Jetpack) can provide a faster, and more stable, connection.

Business owners weigh in

Methodology

To find the best business cell phone options, we considered pricing plans, customer support, and data limits. We also looked at the variety of contracts and whether these plans were flexible with discounts. 

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

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Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. All information is subject to change. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.

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Office Technology | Buyer's Guide

6 Best Business Cell Phone Plans of 2024

Published May 28, 2024

WRITTEN BY: Silvana Peters

This article is part of a larger series on VoIP .

• 1 Best Business Cell Phone Plans Compared
• 2 Verizon: Best Overall Business Cell Phone Plan
• 3 RingCentral: Best for VoIP Call Management
• 4 Nextiva: Best for Long-distance Calling
• 5 T-Mobile: Best for Unlimited Phone Plans
• 6 Google Voice: Best Low-cost Plans for Solopreneurs
• 7 AT&T: Best for Mobile Security
• 8 How We Evaluated the Best Business Cell Phone Plans
• 9 Frequently Asked Questions (FAQs)
• 10 Bottom Line

Having the best business cell phone plans makes all the difference in terms of communications and the way your team works and interacts with clients. When choosing a plan, consider price and mobile security, and assess whether it comes with advanced features like spam call detection and safe browsing. This article outlines our top picks for business cell phone plans. Here’s a list of the top business phone plans on the market, as well as their best use cases:

• Verizon : Best overall business cell phone plan
• RingCentral : Best for voice-over-internet-protocol (VoIP) call management
• Nextiva : Best for long-distance calling
• T-Mobile : Best for unlimited phone plans
• Google Voice : Best low-cost plans for solopreneurs
• AT&T: Best for mobile security

Best Business Cell Phone Plans Compared

Verizon: Best Overall Business Cell Phone Plan

What We Liked

• It gives users the option to bring their own smartphones and phone numbers.
• It provides faster internet speed with 5G Ultra Wideband.
• You can save up to $10 per line and month through your work or organization.

Where It Falls Behind

• It is the priciest provider on this list.
• Caller ID and personal block list features are not available in the base-level plan.
• Mobile security requires a separate activation fee of $5 per device.

Verizon Monthly Pricing*

• Unlimited Welcome: $75 for unlimited, reliable 5G
• Unlimited Plus: $90 per line for 5G Ultra Wideband, 30GB premium on mobile hotspot data
• Unlimited Ultimate: $100 per line for 60GB premium mobile hotspot data, high-speed international data, talk, and text

Verizon is our best business cell phone plan because it ticks all the marks, including network reliability, coverage, and extensive business features (e.g., device discounts, roaming, and premium data). As one of the most reliable networks in the country, it offers extensive coverage in rural and suburban areas. It has various features, like mobile device management tools and priority customer support.

According to the JD Power reliability measure, Verizon has the fewest network quality problems per 100 connections. It features 5G Ultra Wideband in several major cities with extensive 5G, LTE, and 3G reach. It’s ideal for teams needing business mobile plans for on-the-go employees. Give employees internet connection for multiple devices using premium mobile hotspots, which ensure speedy internet even during network congestion. Verizon allows up to 200GB of premium hotspot data.

Aside from the mobile hotspot, the provider offers unlimited premium smartphone data. This means your cellular data gets higher priority on the network and won’t be subject to slowdowns. Unfortunately, Verizon has the most expensive package among the business cell phone plans listed here, with the entry-level plan at $75 per line a month. For more affordable cell phone plans, Google Voice is your best option. Its monthly base-level package is $10 per user and even offers a free plan for solopreneurs.

Verizon Features

Block high-risk calls automatically using Verizon’s spam filter. (Source: Verizon )

• Call filter: Screen and block incoming spam calls and those from unwanted numbers. Upgrade to Call Filter Plus to access caller ID for robocall control and total spam protection.
• Business Mobile Secure: Get alerts when a device tries to connect to unsecured Wi-Fi. It protects your phone against phishing and other cybersecurity risks.
• Bring your own device (BYOD) : Verizon allows users to keep their smartphones and numbers when switching to the provider. Simply check your eligibility, bring your smartphone and number, and activate them with one of Verizon’s unlimited business plans.

RingCentral: Best for VoIP Call Management

• It provides free local and toll-free numbers in all plans.
• It has unlimited storage for files, messaging, and recordings.
• 99.999% uptime is guaranteed.
• Internet fax isn't available in the entry-level plan.
• It only offers up to 200 business texting credits per user.
• Phone rentals are only available for those tied to a multiyear contract.

RingCentral Monthly Pricing*

• Core: $30 per user for local or toll-free numbers, 25 texting credits, on-demand call recording, team messaging, and video conferencing for up to 100 participants
• Advanced: $35 per user for 100 texting credits, automatic call recording, advanced call monitoring, and hot desking
• Ultra: $45 per user for 200 texting credits, unlimited storage for messages and files, and video conferencing for up to 200 participants
• Free trial: 14 days

Out of all the small business cell phone plans on this list, RingCentral offers the most advanced call management tools, such as call queues and an interactive voice response (IVR) system. Its entry-level plan comes with these features, which other providers offer at higher tiers. The multilevel auto-attendant automatically directs calls to the right departments based on the caller’s key presses. Its call queue accommodates up to 25 waiting calls.

This VoIP phone system offers individual service representatives tools such as call flip, which allows them to move calls from one device to another. The call park feature enables agents to place calls in a communal “parking spot” for other team members to retrieve. These assist agents in delivering faster and more accurate customer support.

Before choosing RingCentral, note that it doesn’t offer unlimited texting. Depending on your plan, it only provides a set amount of texting credits. In contrast, our top choice among the best small business cell phone plans, Verizon , offers unlimited texting.

RingCentral Features

Get an overview of all your voicemail messages on RingCentral. (Source: RingCentral )

• Visual voicemail: Access and manage your voicemail through RingCentral’s admin portal. Read the voicemails instead of listening to audio files and playing them repeatedly to understand the message. Users have the option to preview, delete, and forward these messages.
• Team huddle: Let members hold spontaneous virtual meetings resembling informal, face-to-face huddles. Easily host audio and video conferences where participants come and go as they please.
• Video conferencing: Host virtual meetings for up to 200 participants. If you get the large meeting add-on, your sessions can accommodate a maximum of 500 attendees.

Nextiva: Best for Long-distance Calling

• It supports BYOD.
• It offers free number porting services.
• Call recording and voicemail transcription are locked behind the most expensive plan.
• It only allows a 45-minute duration in video calls.
• SMS isn't available in the entry-level plan.

Nextiva Monthly Pricing*

• Essential: $35.95 per user for free local and toll-free number, up to 1,500 toll-free minutes, voicemail to email, and call log reports
• Professional: $40.95 per user for up to 3,000 toll-free minutes, voicemail to SMS, unlimited conference calls for 40 participants, and 1,000 messages sent and received per user
• Enterprise: $50.95 per user for up to 12,500 toll-free minutes, call recording, unlimited conference calls for unlimited participants, and 2,000 messages sent and received per user

Nextiva is included in this list of the best small business cell phone plans and is ideal for companies catering to a national client base because of its generous toll-free minute allowance. It offers a maximum of 12,500 toll-free minutes, allowing customers from different parts of the country to reach out to the business without any charge.

Toll-free minutes enable you to save more on communication costs while conveniently serving your national customer base better. When making international calls, simply contact Nextiva to enable international dialing. Once enabled, you can make international calls using the Nextiva app or your physical phone.

Nextiva offers various VoIP features , but one disadvantage you need to know before subscribing to Nextiva is that its video calls only last 45 minutes. Consider other best cell phone plans for businesses if you frequently go on long video calls for client and team discussions. RingCentral is a good option, as its video meetings have a duration of 24 hours.

Nextiva Features

Set your status on Nextiva to let colleagues know if you’re available for a call. (Source: Nextiva )

• Call recording: Capture phone calls and store the recordings to secure a reliable reference for business deals and agreements. These files may serve as training materials for new customer service representatives.
• Call presence: Know who among colleagues is available for calls. The phone system’s presence displays user status: available, on a call, unavailable (do not disturb), or offline.
• Call pop: See who’s on the other end of the line before answering a call. Use the call pop feature to determine the customers’ last interaction, account value, and experience score or customer sentiment.

T-Mobile: Best for Unlimited Phone Plans

• It has generous mobile hotspot data allotment at a maximum of 200GB.
• A dedicated customer support team is available across all plans.
• Wi-Fi for traveling isn't available in the entry-level plan.
• Base plan only comes with 5GB hotspot data per line, per month.
• In-flight Wi-Fi isn't included in the entry-level plan.

T-Mobile Monthly Pricing*

• Essential Saver (BYOD): $55 per line for unlimited talk and text (with Mexico and Canada), unmetered 3G hotspot, unlimited 5G & 4G LTE with 50GB of premium data, standard video streaming quality (480p)
• Essentials: $65 for the same features as the Essential Saver without a device
• Go5G: $80 per line for 100GB premium data, 15GB of high-speed mobile hotspot data, six months complimentary Apple TV+, four full-flight streaming sessions a year, unlimited in-flight texting with one-hour streaming, and inclusive of taxes and fees
• Go5G Plus: $95 per line for annual upgrade-ready, Netflix standard, 4K UHD video streaming quality, scam shield premium, upgrade-ready every two years, and voicemail to text
• Go5G Next: $105 per line for the same features as Go5G Plus but upgrade-ready every year

T-Mobile is the best business cell phone plan for unlimited plans because all users get unlimited talk and text, nationwide 5G coverage, and unmetered 5G and 4G LTE data. Customers get unlimited text and up to 5GB of data in 215-plus countries and destinations. Once you reach the data allotment limit, you still get unlimited data at a speed of 256Kbps.

In addition to the broad international coverage and texting and data features, T-Mobile allows users to use its in-flight Wi-Fi with streaming solutions. This is available on Alaska Airlines and select American, Delta, and United flights. For those who travel a fair amount and spend hours on plans or in transit, T-Mobile offers various entertainment features, like Netflix, Apple TV+, and ViX Premium subscriptions, as an additional perk.

One downside of T-Mobile is that the business cell phone plan has a more expensive subscription when you want to secure unlimited premium data—useful for remote work and business travel. You must upgrade to its highest-tier package, which costs $105 per line, monthly. Verizon offers unlimited premium data in its Unlimited Plus plan, which is slightly more affordable at $90 per line.

T-Mobile Features

Block spam calls automatically using T-Mobile’s Scam Shield app. (Source: T-Mobile )

• Microsoft 365 access: Higher T-Mobile plans like the Advanced and Ultimate packages come with a single Microsoft Office license. Access popular productivity tools like Word, Excel, PowerPoint, and collaboration features like Microsoft Teams and OneDrive (1TB cloud storage).
• Scam Shield: This feature automatically identifies and prevents spam calls, which may put your security at risk or negatively affect productivity. It features a caller ID that displays callers’ information even on numbers not registered on your contact list. Additionally, it provides a proxy number to keep your real phone number private.
• T-Mobile Tuesdays: The T-Mobile app offers exclusive access to free offers and attractive deals from different brands. The perks include prizes and discounts on food, fuel, hotel stays, gadgets, and app subscriptions.

Google Voice: Best Low-cost Plans for Solopreneurs

• It integrates seamlessly with Google products.
• It has easy-to-use desktop and mobile interfaces.
• All subscription plans offer service level agreement (SLA).
• It doesn’t have call recording in the entry-level plan.
• Users must subscribe to the most expensive package to access advanced reporting.
• It lacks advanced VoIP features other providers offer, like toll-free minutes and call monitoring.

Google Voice Monthly Pricing

• Personal: Free for one user, local phone number, unlimited calls and text messages within the US, and voicemail
• Starter: $10 per user for calls to the US and Canada, unlimited text messaging, usage and activity reporting, and integration with Google Calendar and Meet
• Standard: $20 per user for unlimited domestic locations, multilevel auto-attendant, ring groups, and eDiscovery for calls, voice mails, and text messaging records
• Premier: $30 per user for unlimited international locations, advanced reporting, and automatic call recording

Among the business telephone plans we reviewed, Google Voice is the ideal provider for solopreneurs because of its free version and highly accessible pricing point. Its free features are enough for business people who need a no-frills communications solution—a straightforward VoIP phone system for calling, texting, and voicemail services. It includes one local phone number, unlimited calls and texts within the US, and voicemail.

If you need more VoIP features, upgrade to the paid plans, which start at $10 per user. The entry-level plan includes voicemail transcription, call forwarding, and integration with Google products, useful tools for managing customer interactions.

Google Voice has the cheapest business phone plans listed here. However, it doesn’t have advanced features like robust analytics capabilities. To better track call activities and key performance indicators (KPIs), consider other small business VoIP services like RingCentral or Nextiva .

Google Voice Features

Get spam call alerts from Google Voice. (Source: Google Voice )

• Multilevel auto-attendant: Send callers to different departments by letting them choose from a phone menu. Record your greetings using Google Voice’s text-to-speech tool, or upload professionally recorded audio.
• Enhanced spam protection: The phone system automatically labels spam calls as such using advanced AI. On top of this, it marks suspicious text messages on Android and iOS devices.
• Ring groups: Delegate a ring group to a specific Google Voice user. A ring group manager can configure the members, call routing rules, ring duration settings, and working hours of a ring group.

Explore pay-as-you-go and prepaid VoIP options to manage your VoIP costs better. Consider your business and communication priorities when deciding between the providers mentioned in our buyer’s guide.

AT&T: Best for Mobile Security

• It offers unlimited texting from the US to 200-plus countries.
• All subscription plans feature mobile app security.
• It offers waived activation fees for new customers who buy plans and devices online.
• Its subscription plans are more expensive compared with those from other providers listed here.
• 5G+ is available in limited parts of select cities only.
• Hotspot data speed slows to a maximum of 128Kbps when your allotted data is consumed.

AT&T Monthly Starting Pricing*

• Standard: $45.99 per line for unlimited talk, text, and data within and between the US, Canada, and Mexico, 5GB of mobile hotspot data, standard streaming, and basic ActiveArmor security
• Advanced: $50.99 per line for 75GB of high-speed data, advanced ActiveArmor security, and 30GB of mobile hotspot data
• Premium: $60.99 per line for unlimited high-speed data with no slowdown, 60GB of mobile hotspot, and unlimited talk, text, and high-speed data in 20 Latin American countries

Among the best cell phone plans for small businesses included in this article, AT&T is the best for mobile security because of its ActiveArmor smartphone app. This is a proprietary security app aimed at providing customers with advanced protection against various mobile threats—enhancing the overall security of their mobile experience. It offers spam risk call blocking, safe browsing, public Wi-Fi protection, and identity monitoring. The last one involves tracking the dark web for your personal information.

In addition to these key features, you’ll be able to receive data breach alerts, run reverse number lookups, identify unknown caller details, and get information about your Android smartphone if it gets lost or stolen. While AT&T offers excellent mobile security among the best cell phone plans for small businesses listed, its data offering may be a deal-breaker. It slows down the hotspot data to a maximum of 128Kbps when the user hits their data cap.

In contrast, Verizon ’s mobile throttling speed is 600Kbps, a more acceptable speed for professionals who need to stay connected. Consider this option if you need internet access when working remotely. The provider offers some valuable mobile security features as well, such as Wi-Fi protection and robocall blocking.

AT&T Features

Turn on data roaming when traveling internationally. (Source: AT&T )

• Video streaming: Depending on your plan, you can watch shows on your smartphone in standard definition, high definition, or ultrahigh definition. Regardless of your plan, the provider’s Video Management feature, which controls data usage, is available.
• International roaming: Call, text, and use mobile data in Latin America with no usage limits. With this, you can conveniently connect with colleagues and customers whenever needed.
• Mobile hotspot: Plug your devices into your hotspot and secure your internet connection instantly. With AT&T’s broad coverage nationwide, you can connect and work remotely without the hassle.

How We Evaluated the Best Business Cell Phone Plans

In our cell phone business plan comparison, we created a scoring rubric to determine the best options. It evaluates the vendors in critical areas, namely accessible pricing points, valuable features, user-friendliness, and customer care. Moreover, we included their popularity and value for money in our assessment.

Learn how we evaluated the best business cell phone plans by clicking on the tabs below:

• General Features
• Advanced Features
• Ease of Use
• Customer Support
• Expert Score

15% of Overall Score

The providers with an entry-level plan priced at $35 or less earned more points in our evaluation. We also checked if they offer a free plan and discounts for annual billing and bulk phone lines.

25% of Overall Score

Unlimited calling, call forwarding, and data encryption were among our considerations for general features. Those with robust third-party integrations earned higher points.

20% of Overall Score

For niche features, we considered spam blockers, in-flight texting, and video meeting capabilities. We favored providers that support international calling.

10% of Overall Score

Since most businesses want a fast transition process to mobility solutions, we gave more points to providers that make setting up the plan and using the features easy. Similarly, we determined how intuitive the providers’ device management apps are.

Timely assistance is a top priority for companies. Thus, we looked at each vendor’s customer service hours and awarded more points to those accommodating concerns 24/7. We also considered the variety of communication channels for customer support, giving more points to providers with live chat, phone support, and email.

This involves assessing standout features, affordability, and user-friendliness. Besides our own testing, we consulted third-party review sites to gauge popularity among business users.

Frequently Asked Questions (FAQs)

Which carriers have the best cell coverage.

According to the Federal Communications Commission’s national broadband map[1], AT&T and Verizon have the broadest 4G LTE coverage, covering 55.11% and 55.05% of the country, respectively. Meanwhile, T-Mobile covers 35.3%. AT&T and Verizon are excellent options if you prioritize coverage.

How do business cell phone plans help save money?

Small businesses can reduce communication expenses by selecting a business cell plan that balances features and costs. Some things to consider include opting for volume-based discounts for multiple lines or devices, selecting prepaid options, and periodically assessing and tweaking plans to match usage patterns.

How do I choose the best cell phone plan?

In a nutshell, these are the factors you must consider when comparing cell phone plans:

• Data and voice coverage: Check the carriers’ coverage maps to see if your business areas are included. Ask contacts as well which providers work well in different locations.
• Device options: If you plan to get a new device, see if your carrier offers your preferred brands and models. Meanwhile, if you plan to stick to your existing phone, ensure your phone plan provider supports BYOD.
• Plan inclusions: Compare the high-speed data limits for each provider’s unlimited data offerings. If you frequently travel for work, check if mobile hotspot access is part of your preferred plan. Those traveling overseas should benefit from a package that features international coverage. If you choose VoIP platforms, check if the plan includes a toll-free minute allowance and robust call routing tools.
• Subscription rates: Determine how much you will spend on your mobile plan each month. When comparing quotes, take into account the taxes and fees in addition to the subscription rates. Note that some providers offer discounts for bulk lines, enrollment in AutoPay, and paperless billing. VoIP vendors provide discounted prices for those who choose annual billing.

Bottom Line

Finding the right business cell phone plan for small businesses depends on your communication needs, travel frequency, and budget. The best business phone plans are cost-effective and include essential tools like unlimited calling, call forwarding, and mobile hotspots. These mobile plans support remote work and prioritize mobile security while also simplifying the process of acquiring new devices.

Based on our review, Verizon is the best overall small business phone plan, especially if you’re looking for an all-in platform that delivers security, reliability, call quality, and business features. Visit its website today to learn more about this provider and its business cell phone plans.

Visit Verizon

About the Author

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Silvana Peters

Silvana is an office technology writer at Fit Small Business, focusing on unified communications, virtual phone systems, and voice-over-internet protocol. She’s passionate about giving small business owners the information they need to succeed. Silvana’s been engaged by various businesses and organizations to produce technical reports and content ranging from current events, business, technology, lifestyle, and development.

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The best small business cell phone plans

Just as one shoe size can’t fit all, there’s no single cell phone plan that will suit every small company. But there are numerous high-quality plans that are worth considering as they strive to meet the needs of different types of businesses. To settle on the best cell phone plan for your business, you first want to figure out what kind of plan best fits your company.

How to choose a plan

Big four basics.

Business owners generally buy and pay for employee cell phones or plans or both when workers spend at least some part of their time off-site. With employees, you may want to track hours and data. In that case, to streamline operation and collaboration, a specialized business cell phone plan might be optimal. Today, more American businesses are accommodating work-at-home schedules that avoid meetings and travel, but note that quarantines and shelter-in-place orders will not last forever, so it’s a good idea to take the entire spectrum of your business activities into account.

There are numerous factors to reflect on when choosing a cell phone plan for your small company. Here are some major issues you’ll want to consider.

Business design: Is your proposed plan built for businesses and scaled for business customers? If you’re a solopreneur or an extremely small company with just a handful of employees, you may be able to get away with a personal friends-and-family-type plan, as opposed to a bona fide business plan. But once you have more than a couple of employees, start to think bigger about scalabilities such as multiple lines, unlimited options on talk, text, and data, data-only plans for companies that don’t need talk or text, and discounts for more lines or devices.

Network coverage: Consider sound quality, data speeds, coverage, and overall dependability. Make sure the plan you choose has good coverage in the area where your employees are located or are traveling. If your employees travel internationally, choose from plans that have good rates for the target countries. Also, don’t forget about airline coverage and in-flight texting services.

Security:  Some cell phone business plans offer virtual private networks, encryption, and other features to protect your company’s data. That could be quite valuable, as it relieves you of having to research, choose, and pay for additional services.

Hardware: If you need to supply employees with handsets, consider the kinds of phones offered with the plans you’re considering, or whether employees prefer to use their own smartphones.

Hot spot: Some business environments just don’t have usable Wi-Fi, but you can use a cell phone signal to connect a wireless device to the internet with a mobile hotspot. For multiple device connections, look for a dedicated hotspot with a fast, stable, secure connection, as well as other services like call forwarding, voicemail, call hold, analytics, and call queuing.

Data: Business plans should be generous with data, but unlimited is best — unless you really do not need data to conduct business.

Customer service: Count on problems arising, and when they do, you or your employees will want someone reliable to call before customers and clients get restless.

Price: Price is always a factor, and sometimes the cheapest plans offer just the service and features you’re looking for. But for something as critical as your business communications, do not buy on price alone.

Just in case you’re also looking for the best all-around mobile cellular deals, have a look at our survey of the  best cell phone plans of 2020 and our report on the best prepaid cell phone plans . Meantime, below are some of the business-oriented plans available now.

AT&T offers several variations of its Mobility Rate Plans — Mobile Share Plus, Mobile Select Priority Pooled, and Business Unlimited Elite, plus several in between — tailored to your budget for $50, $55, and $85 per line per month. Designed for small- to medium-sized businesses, the Elite plan offers unlimited data, talk, and text for up to 10 devices. The Pooled plan gives employees a data allowance alongside pooled data within a single account. The Plus plan lets you share data across up to 10 or up to 25 business devices. All plans feature unlimited domestic talk and text and unlimited talk from the U.S. to Mexico and Canada, plus unlimited texts from the U.S. to over 120 countries, along with high definition video streaming. The Elite and Pooled plans also feature 5G . Data speeds may slow down with congestion past certain data points.

Verizon markets the Plan for Business, Business Unlimited, the New Verizon Plan, and the Flexible Business Plan specifically for small companies. The Plan for Business starts at $175 per month for up to 25 lines, with data plans ranging from 25GB to 200GB for various prices and topping out at $1,000 per month. All plans include carryover data, safety mode, calling to and from Mexico and Canada, use of your device in Mexico and Canada, and data boost costing $15 per 1GB. With all business plans, you can turn your device into an internet hotspot and send unlimited messages to more than 200 countries worldwide. Additional smartphones cost $15 per month.

Simple Choice for Business by T-Mobile costs $50 per line per month up to $110 per month for up to five lines. You can add $10 per line per month for 6 to 12 lines and up to 2GB of 4G LTE Data. You can call and text from any Wi-Fi connection, as your unused LTE data (up to 20GB) rolls forward for 12 months. The plan features unlimited calling and texting to and from Mexico and Canada, plus you get up to 5GB of data at 4G LTE speeds. If you’re looking for a more streamlined option, T-Mobile Essentials only costs $30 per month per line for four lines. It offers unlimited 3G mobile hotspot data, unlimited talk, text, 2G data in Mexico and Canada, and unlimited texting and flat-rate calling at 20 cents per minute in over 210 countries. An additional 10GB of high-speed 4G LTE mobile hotspot data will cost you $10 a month. For a more robust plan, the Magenta for Business plan is available for two, four, eight, and 12 lines for $60, $40, and $30 per month per line, respectively. It features 5G service, 3GB of 4G LTE hotspot data, plus unlimited 3G data, in-flight texting and data, unlimited data and texting in over 210 countries, and unlimited talk, text, and data in Canada and Mexico. The included Digits program eliminates the need for separate work and personal phones, allowing you to access up to five numbers on one device and use one number across several devices.

RingCentral

RingCentral is a VoIP system that functions extremely well in an office setting. It supports unlimited calling and conferencing toll-free numbers and a customizable caller ID. Functionality is its primary priority; It supports useful features, like texting, online meetings, and faxing. When you use RingCentral, incoming calls go through the same call-routing system as your office phones. It helps make your office number into a portable communication system. You can call, text, and fax from your business number on any mobile device. The service could be used by two users to 1000 and offers four levels: Essentials, Standard, Premium, and Ultimate for $20, $25, $35, and $50, each with a free trial.

Cricket Wireless

Cricket Wireless is a highly-rated and widely-used prepaid wireless service that prides itself on its affordability. It typically costs users from $30 to $60 per month. With Cricket Wireless, users can build their own custom phone plans. If you prefer a more basic plan with talk and text and no data, that’s manageable. You can build off that basic plan by adding data (2GB, 5GB, or unlimited), unlimited talk and text, picture messages, a mobile hotspot, and SD quality video streaming. If you often travel or need international coverage, that’s also manageable. You can add coverage for Canada and Mexico and unlimited text to 37 countries, HD Voice, and Wi-Fi calling from a compatible phone. Data-only plans of 20GB and 40GB are available for $35 and $50 per month, respectively, with Mexico and Canada coverage in the mix.

Republic Wireless

Consider Republic Wireless for your business if you don’t exactly need a phone network, but you do use a significant amount of Wi-Fi. This plan functions more like a virtual network than other cellular providers. The vendor relies on T-Mobile and Sprint networks when Wi-Fi is unavailable. The base plan is incredibly affordable, starting at $15 a month or $150 a year for unlimited talk and text. At this level, Republic Wireless charges $5 per gigabyte of data, up to 15GB. Fortunately, Republic won’t let a person’s bill skyrocket if they start to use too much data; Instead, the company disables data before you stretch past your limit. Using their data plan, users can also opt to make their smartphone a hotspot. One feature we enjoy about Republic is their Extend Home service. This feature allows people to connect their cell phones with their home phone to access contacts, receive calls, or make calls from one direct number using either of their phones.

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7 Best Business Cell Phone Plans

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Between $10/month and $39month

Unlimited texts and calls, free international calling to more than 60 countries, mobile hotspot, 4G LTE/5G network coverage

Uses T-Mobile’s network

Between $15/month and $30 month

Unlimited texts and calls, unlimited calls and texts to Canada and Mexico, mobile hotspot, 4G LTE/5G network coverage, switch without changing phones

Between $30/line/month and $45/line/month

Unlimited text and calls, unlimited international messaging, mobile hotspot, email access, shareable data, spam blocker

CDMA wireless network

Between $22/line/month and $45/line/month

Access to unlimited Wi-Fi hotspots, 5G network coverage

Uses Verizon's network

Between $30/month/line and $45/month/line

Unlimited domestic data, text, and talk, unlimited calls and texts to Canada and Mexico, access to mobile hotspot and 5G network

GSM network

Between $25/month/line and $40/month/line

Unlimited in-flight Wi-Fi, access to Microsoft 365 features, unlimited talk and text, scam shield

Global System for Mobile Communications (GSM) network

With the continued evolution of mobile technology, business owners have more options than ever to meet their needs. This is true in many cases: whether you’re thinking about how to start a business , if you’re already running a low-scale n, or if you’re expanding an already established enterprise.

In a landscape featuring so many mobile providers, finding the best business cell phone plan to suit your operation can be challenging. That's why we've done the research for you and compiled a list of the most dependable business phone plans on the market.

Our Top Picks for the Best Business Cell Phone Plans

• Verizon Wireless - Best for Business Cell Phone Plan Deals
• Xfinity Mobile - Best for Team Collaboration
• Teltik - Best for International Service
• T-Mobile - Best for Reliable Coverage
• Google Voice - Best for Video Meetings
• AT&T - Best Budget-Friendly Option
• RingCentral - Best Customer Satisfaction

Best Business Cell Phone Plan Reviews

Best for business cell phone deals: verizon wireless.

Why we chose it: Verizon offers business owners a range of deals on mobile devices and solutions. These deals include free 5G phones, speed upgrades and discounts for businesses owned by military members.

• Unlimited data, text and talk
• Unlimited mobile hotspot usage
• 4G LTE and 5G nationwide coverage
• Call filter to automatically block incoming spam calls
• Pricing on plans is higher compared to competitors
• Devices must be compatible with 5G to use the network

With any of Verizon's business cell phone plans, you'll get unlimited mobile hotspot usage so you can share your connectivity to any Wi-Fi-enabled device no matter where you are. These wireless plans also have a shareable data pool for all your devices.

Verizon offers different pricing plans depending on your business’s size and needs. The plans are:

• Business Unlimited Start 2.0: Pricing starts at $30 per line per month when you purchase five or more lines. With this plan, you’ll get 5G nationwide/4G LTE coverage, unlimited talk, data and text as well as unlimited mobile hotspot data. Verizon's call filter will automatically block spam calls for you.
• Business Unlimited Plus 2.0: This plan is $35 per user per month for five or more lines. It includes all the features in the Start pricing plan plus 100 GB of premium network access and 5G ultra-wideband coverage. This pricing tier also gives you better security features through Business Mobile Secure to ensure safe browsing.
• Business Unlimited Pro 2.0: The best (and priciest) business cell phone plan from Verizon is $45 per user per month when you purchase five or more lines of service. It offers everything in the Plus plan and adds unlimited premium network access. You’ll also receive a 50% discount on Business Unlimited Tablet Pro plans.

Verizon also has an intuitive device management system that lets you remotely manage all the mobile devices connected to your network. The system allows you to use a single management portal to maintain security policies across your organization.

Verizon offers 24/7 customer support for its business cell phone plans. You can contact the customer service team via phone, email and live chat, or you can request a store appointment if you need in-person support.

Best for Team Collaboration: Xfinity Mobile

Why we chose it: Xfinity Mobile , a service provided by Comcast, gives you access to a nationwide network of Wi-Fi hotspots, so you'll enjoy reliable 5G network coverage almost anywhere. If your team is collaborating on a project, members can connect easily to the Xfinity network and access any needed files quickly or have a video chat hassle-free.

• Excellent price points
• Broad coverage area
• 5G network access
• Only available to Xfinity internet users
• Browsing speed reduction when you exceed your data limit
• Only allows limited devices in the BYOD program

Xfinity allows you to connect to its network by subscribing to its Unlimited or By the Gig data options. With By the Gig, all the lines on your account share a chosen data amount, which ranges between 1 GB and 10 GB per month. Exceeding the selected data amount generates a $15 charge per additional gigabyte. To avoid this charge, users can connect to any of the Xfinity Wi-Fi hotspots available nationwide. Hotspot data usage is free and won’t count against your monthly total.

You can choose the Unlimited option if you’re a heavy data user or don’t have frequent access to an Xfinity Wi-Fi hotspot. You can also switch between the two plan options whenever your data usage changes.

Additionally, Xfinity allows you to bring your phone through the BYOD (bring your own device) program. However, only certain devices are eligible, so be sure to check your phone's compatibility with Xfinity if you don't plan on purchasing a new one.

Xfinity Mobile offers two pricing tiers for small businesses:

• Unlimited: This plan costs $45 per user per month or as little as $22 per user per month if you have 20 connected phone lines. The pricing tier gives you unlimited access to 5G and 4G LTE data.
• By the Gig: With this pricing plan, you pay an additional $15 per GB once you exceed your chosen data usage amount.

Xfinity’s user experience is centered around ensuring customers can manage their plans easily, from signing up online to upgrading plans without hassle. For example, if you’re using the unlimited plan and want to upgrade to the latest pricing plan, you can do so through the Xfinity Mobile app.

Xfinity has a 24/7 chatbot if you need to ask questions about accessibility, account management and billing. You can also get answers from helpful guides that address common questions or visit a store to get the help of a consultant.

Best for International Service: Teltik

Why we chose it: For business owners with employees who frequently travel abroad, Teltik offers an excellent cell phone plan with unlimited calls to Mexico and Canada at no additional cost.

• Nationwide 5G network
• No contract
• Inexpensive pricing

Teltik gives you unlimited data, talk and text without requiring a service contract. This means you can easily change your cell phone plan whenever your business needs change.

Teltik offers a vast network of hotspots across the country that provide free Wi-Fi to customers. Teltik’s plans also have a Wi-Fi calling feature, or VoIP, which ensures you can make calls even when traveling internationally.

Teltik allows you to bring your personal phone to the network and keep using your existing number. However, the company does not offer new phones for purchase. If you need to purchase new phones for your business, this may not be the best option for you.

Teltik has three pricing plans for small businesses, including:

• 2 GB for $20 per month
• 6 GB for $30 per month
• Unlimited data for $40 per month

All these price tiers offer similar features, including: 4G and 5G data, unlimited talk and text, hotspots, nationwide coverage and calls to Mexico and Canada.

Creating an account and navigating its intuitive control panel is easy with Teltik. From the control panel, you can manage your account, check data usage, add lines and make payments. As your business grows, you can make necessary changes to your plan, such as adding more lines of service.

Teltik has a team of highly trained customer support representatives who are always available to help you. You can send them a message through Teltik's website or call them. You can also find answers to any burning questions on Teltik's extensive FAQ page.

Best for Reliable Coverage: T-Mobile

Why we chose it: because of the size and scope of its network, T-Mobile provides reliable wireless coverage across the U.S. and parts of Mexico and Canada. It also offers a variety of cell phone business plans for businesses of all sizes.

• Bonus perks like in-flight Wi-Fi
• Strong 5G network
• Service plans that allow for unlimited talk and text for employees in Mexico and Canada
• Anti-scam feature
• Expensive for small businesses that need less than six lines
• The best features are only available in the higher-priced tiers

T-Mobile has features and unique bonuses that set it apart from the standard business cell phone plans. For example, some higher-tier plans allow you to enjoy unlimited in-flight Wi-Fi and subscriptions to Microsoft 365 productivity tools.

No matter your plan, you'll get unlimited talk and text plus 5G and 4G LTE data. T-Mobile plans also feature unlimited text and talk while in Mexico and Canada, and a scam shield feature to identify and block scam callers.

You can choose from the following business plans, each priced per line:

• Business Unlimited Select: This plan starts at $25 per user per month when you buy six lines. You will get 50 GB of premium data, 5 GB of high-speed hotspot data and scam shield.
• Business Unlimited Advanced: This plan costs $30 per user per month when you buy at least six lines. You will enjoy all the features in the Select plan, plus four full-flight Wi-Fi sessions.
• Business Unlimited Ultimate: This tier costs $40 per line. It comes with unlimited premium data, unlimited full-flight Wi-Fi sessions, premium scam shield and 100 GB of hotspot data.

T-Mobile has user-friendly features such as a simple user profile that help you easily manage your account and business. You can also manage your account from any device using a self-service portal.

You can call or text the customer support team anytime. You can also schedule a time when you want to speak with an assistant, and they will call you back.

Best for Video Meetings: Google Voice

Why we chose it: Google Voice supports high-quality audio and video, allowing participants to have a clear, uninterrupted communication experience. Its seamless integration with Google Meet allows users to quickly join any meeting and start communicating right away.

• Starts at just $10
• Unlimited SMS and calls
• Gives you a local phone number for calls, texts and voicemail (unlike most VoIP services)
• Highly scalable
• Must have an existing phone number to use the call-forwarding feature
• Only allows for integration with Google workplace tools
• Lacks advanced capabilities like real-time analytics

Google Voice is a virtual service that requires an existing phone number to send forwarded calls to. With the help of Google AI, Voice will help you block spam calls and transcribe your voicemails automatically. Since it integrates with Google tools, you can easily join video meetings with Google Meet and schedule calls with Google Calendar.

In terms of pricing, Google Voice has cheap business cell phone plans, including:

• Starter: This plan starts at just $10 per user per month. It allows you to make calls between Google Voice numbers, calls to the U.S. from any Google Voice number and calls to Canada from a Canadian or U.S. Google Voice number. Other features in the Starter plan include unlimited texts in the U.S., integration with Google tools, voicemail transcription and call forwarding.
• Standard: The Standard plan costs $20 per user per month and allows unlimited users and domestic locations. It comes with all the features found in the starter plan and more, like desk phone support and records for text messages and voicemails. It also allows for call recording.
• Premier: This top-tier plan comes with all the bells and whistles for $30 per user per month. In addition to all the features in the other plans, this plan allows for unlimited users and international locations.

Google Voice has a simple user interface that will help you manage your assignments, workflows and billing on one platform. You can even customize it to fit your daily workflow. Aspects like billing, porting and number assignment are consolidated neatly in the Google Workspace Admin Console, which you’re likely familiar with if you use Google Workspace.

Best Budget-Friendly Option: AT&T

Why we chose it : AT&T provides features not usually found in other provider’s cheapest plans — such as unlimited text and calls to Canada and Mexico, trade-ins, and discounts on eligible devices — to make its business cell phone plan budget-friendly.

• Unlimited texts to more than 200 countries
• International roaming
• Added security features
• No overage charges
• Data speed slows down during busy periods
• Premium tiers and add-ons can make cell phone plans expensive

New and existing AT&T customers get a free Google Pixel 7 if they have an eligible trade-in device. You can also get the new iPhone 14 Pro with discounts of up to $800 as long as you have the eligible trade-in.

AT&T plans offer unlimited data, text and talk. You’ll also have access to a broad 5G network and a mobile hotspot with up to 5 GB of data.

In addition to domestic coverage, you’ll enjoy unlimited texts and calls from the U.S. to Mexico or Canada. AT&T does not charge roaming fees when using the phone in Canada, Mexico and select Latin American countries. These charges usually apply when you’re outside your home network area and using your phone in the coverage area of another provider.

AT&T’s security features include ActiveArmor, which enhances mobile security by blocking fraud and spam calls. The advanced version has safe browsing and identity monitoring features, too.

You can choose from one of these three AT&T business plans priced monthly and per line. The available plans are:

• Business Unlimited Starter: Starting at $30, this plan offers unlimited domestic text, data and talk. You also have unlimited texts and phone calls to Mexico and Canada, access to 5G and 5G+ services, mobile security and standard streaming.
• Business Unlimited Performance: This plan starts at $35 if you purchase five or more lines. It includes all of the starter plan's features plus high-definition streaming and improved mobile security.
• Business Unlimited Elite: Pricing for this tier starts at $45 per line per month for at least five lines. It offers added features such as the AT&T Business Fast Track which prioritizes your data usage during congestion periods to ensure your business continues running smoothly. The plan also provides 100 GB of hotspot data.

AT&T has a user-friendly website where you can manage your account and view your usage and contact customer support 24/7. The service provider also offers free virtual training sessions where instructors teach you how to manage your wireless business accounts. There’s also a business forum where you can get answers to any questions about the service.

Best Customer Satisfaction: RingCentral

Why we chose it: RingCentral is a VoIP service that offers a wide variety of useful business features for team communication and document sharing.

• Unlimited calls within the U.S. and Canada
• Team messaging
• Document sharing
• Advanced features for call management
• The wide variety of features can be overwhelming
• The basic plan doesn't allow for video calls

RingCentral comes packed with features that increase productivity in your workplace. These include document sharing, team member messaging and unlimited business SMS. The team messaging feature is a collaboration tool that helps you centralize team communication via the RingCentral app.

RingCentral has a number of advanced features such as video and audio conferencing, call recording, multi-level auto attendant and overflow call queues. All these features enhance your customer service while helping your team collaborate. RingCentral also integrates with third-party tools like Zoho CRM, Microsoft 365 and Zendesk.

RingCentral’s pricing depends on the number of users on your plan and the features you want. The four pricing plans are:

• Essential: This plan starts at $20 per user per month and gives you unlimited domestic calls and team messaging.
• Standard: This plan costs $28 per user per month and offers unlimited faxing. With this plan, you can hold video meetings with up to 100 participants. You can also video call up to 100 people.
• Premium: Prices start at $35 per user per month. You get automatic call recording, integration with third-party tools and all the features in the lower tiers.
• Ultimate: This plan will cost you $50 per user per month and includes device status reports plus unlimited file storage.

RingCentral's user-friendliness is affected by the abundance of its features. The features can be overwhelming for new users, and it might take some time to learn how to use them all to the fullest.

However, its customer service compares favorably to that of other providers, especially if you're subscribed to the upper tiers. Nonetheless, if you're using low-priced plans, you might find the customer service less responsive than you'd like, as mentioned by multiple reviewers on TrustPilot.

Other companies we considered

• Third-party integration
• Toll-free numbers
• Video-meeting capabilities even on the cheapest plan
• Expensive international calls
• Limited video meeting durations
• Integrations are only available in high-tier plans

Nextiva is a cloud-based business phone service that combines communication channels such as collaboration, voice, text message and video tools in one place. It didn't make our list because it falls short in overall features compared to other comparable plans.

• Affordable unlimited data plans
• No need for a contract
• No overage fees
• Restrictions on hotspot data
• Poor coverage in rural areas

MetroPCS is a prepaid cell phone service that uses T-Mobile's nationwide 4G LTE network. While MetroPCS's plans offer flexibility and affordability, the provider didn't make our list because it doesn't clearly distinguish between personal/household and business cell phone plans.

Cricket Wireless

• Coverage on AT&T's nationwide 4G LTE network
• No annual contracts
• Speed caps on the unlimited plan
• Limited phone selection
• The basic plan is overpriced

Cricket Wireless is a prepaid wireless provider that offers affordable cell phone plans. With Cricket Wireless, you get 5G coverage and unlimited data for higher plans. We didn’t include this provider on our list because it may not have the comprehensive features that a business requires from a cell phone plan provider.

• Unlimited text and talk in all plans
• Strong mobile hotspot
• No service contract
• Excellent add-on services, including phone insurance and Boost call screener
• Not compatible with most devices
• Doesn't cover all locations across the nation

Boost Mobile is a prepaid wireless carrier, meaning you pay upfront and get only what you pay for. With Boost Mobile, you can enjoy high data speeds without service contracts. However, Boost is designed more for family and personal use and doesn’t offer the features many businesses are after.

Best Business Cell Phone Plans Guide

We created this guide for business cell phone plans to answer some of the most common questions related to the topic.

What is a business cell phone plan?

A business cell phone plan is a service that gives businesses access to a mobile network to facilitate communication from customers or among team members. Business cell phone plans typically come with a higher monthly price tag than personal plans, but they also offer more features and support that can benefit businesses. Examples of crucial features include flexibility in the number of lines, enhanced security, conference calling and additional data.

How do business cell phone plans work?

Business cell phone plans work just like any other cell phone plan. You pay a monthly fee in exchange for access to a set number of minutes, texts and data. The best small business cell phone plans come with additional features like unlimited calling or texting to certain numbers and support for international calls.

How to pick a business cell phone plan

Choosing a business cell phone plan provider is just like choosing the best internet provider for your home or business — you need to look at and weigh several factors to determine which plan best fits your budget and needs. These factors include:

Prices differ across different business cell phone plan providers, so be sure to shop around and compare before making your final decision.

The best business cell phone plan providers do not offer across-the-board prices. They organize their prices into different tiers, each with unique features. Consider what features and customer support you need and factor that into your budget. Just like with the best business checking accounts , the best cell phone plan for your business is an investment that will save you money in the long run.

Mobile devices offered

Most business cell phone plan providers also offer mobile devices. If you're looking for a new phone for your business, this can be a great time to get it. When considering this factor, think about what type of phone you (and, potentially, your employees) want and whether you're willing to pay more for a plan that comes with a mobile device.

VoIP services allow you to make calls on Wi-Fi networks so you can work internationally or in areas with low data reception. These services usually integrate with the computer and mobile phone you already own. Some plans will let you transfer your existing phone, but only if it's compatible with the provider's network.

Business cell phone plans come with various features, from basic call and text capabilities to more advanced features like custom integrations and identity monitoring. When choosing a plan, consider what features are most important to your business and ensure the plan you choose offers them.

International calling

International calling allows you to make and receive telephone calls to and from other countries. Depending on the provider, international calling may be limited to a certain number of countries or available in all countries around the world. Some providers also offer special rates for international calling, saving you money on long-distance calls.

If your business frequently makes or receives calls from other countries, you'll want to ensure your business cell phone plan offers international calling or fair rates for the countries you need to contact. Otherwise, you'll be paying high per-minute rates for each call, which can quickly add up.

Unlimited plans and unlimited calling

Some business cell phone plans come with unlimited minutes, texts and data, which can be a great option for businesses that make many calls or have many devices connected to the mobile network. Unlimited plans are typically more expensive, so if you're not sure you need unlimited anything, consider a different plan type that offers a set amount of minutes, texts or data at a lower cost.

Best of Business Cell Phone Plans FAQ

How much are taxes on cell phone plans, how do you save money on cell phone data plans, why are cell phone plans so expensive in the u.s., how we chose the best business cell phone plans.

To narrow down our list of the best business cell phone plans, we evaluated different providers based on the following criteria:

We evaluated how providers priced their monthly plans, whether or not the plans were affordable for large, mid-sized and small businesses and how they compared to competitors offering similar features.

Advanced features

We checked whether these service providers had business-friendly features that made them stand out. These included Wi-Fi calling, international calls and unlimited data plans.

Customer service

We considered whether providers had multiple channels through which customers could reach them. We also evaluated if customers could get thorough answers to common questions from the providers’ websites and apps.

User-friendliness

We considered how easy it was to sign up for and use the providers’ services. This included looking at the user interface and whether it was easy to navigate and perform tasks like adding lines.

Summary of Money's Best Business Cell Phone Plans of 2023

The Top Small Business Cell Phone Plans

Find out more about the best small business cell phone plans with customer rating, pricing information and frequently asked questions.

Updated on December 21st, 2023

The SMB Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Learn more

4.5 out of 5 overall

• Widest U.S. coverage.
• 5G coverage
• Solid network coverage.
• No overages.
• Access to 20M WiFi hotspots.
• Unlimited talk and text.

Business cell phone plans are offered by phone carriers to help small businesses have affordable access to a reliable phone network. Businesses are often eligible for discounts when they add more numbers or opt for additional monthly features.

Best Small Business Phone Systems

Get information on the top business phone systems, including pricing, reviews, and FAQs.

Dec 21, 2023

Why We Chose Verizon, AT&T, and Xfinity Mobile:

Verizon is one of the largest network providers in the United States . With plans for as little as four employees, Verizon offers phone packages suitable for small and large teams. All of Verizon's phone bundles include great unlimited features, including unlimited calling, texting, and data while in Canada and Mexico.

Verizon is ideal for businesses that plan on supplying their employees with handsets . The network provider offers nearly 100 different iOS and Android phones and tablets for teams that are constantly on the go.

All of AT&T's plans offer great unlimited features , including unlimited data and calling in Canada and Mexico, as well as unlimited international texting, domestic calling, and free domestic roaming. AT&T's Business Unlimited Plan comes in three variations: Starter, Performance, and Elite. With all three plans, users also have access to 5G network.

Xfinity Mobile offers a large variety of plans for businesses to choose from , with prices ranging between $30.00 and $240.00 per line. Thanks to its multi-line pricing system, businesses pay less as more lines are added to their plan. Xfinity Mobile also offers 4G LTE and 5G network access, making it great for employees who are always on the move.

Things to Consider When Evaluating Small Business Cell Phone Plans:

• Carefully consider the contract as most plans require business owners to sign up for extended contract periods of one to two years.
• Check coverage and compare it to where your employees live and travel. Some cell companies offer better coverage in rural areas, others offer much less expensive international plans.
• Keeping up with the latest in phone technology could be important to your business, so see how often the contract entitles you to new phones.

Best Business Cell Phone Plans:

How to Choose a Business Cell Phone Plan:

1. look at your business's communication needs..

Every business's communication needs will vary. For example, construction companies will require a smartphone with excellent data access for teams that are on the move and working on different sites, while call center teams will only require wireless services and ordinary phones.

International Phone Plans

See our list of top international phone plans, which includes ranking and frequently asked questions.

Sep 19, 2023

Carrier Strengths:

2. Choose a plan designed for businesses.

Look for plans with multiple lines and unlimited talk, text, or data options. In addition, your plan should be tailored to fit your specific business. If you won't require talk options, look into business text and email plans.

3. Make good network coverage a priority.

Your plan should have excellent coverage in your area, especially if your business requires strong talk capabilities. Consider sound quality, speed, and network coverage. More importantly, your network coverage should be reliable in urban and remote areas.

Best Network Coverage:

T-Mobile provides the widest network coverage, making it the best fit for businesses that operate in urban areas. Since acquiring Sprint's network in 2020, T-Mobile's network coverage has grown exponentially, narrowly surpassing Verizon's coverage in the U.S.

4. Look for strong security features.

Instead of paying for a separate network security service, look into network providers that include VPNs and encryption with their cell phone plans. Your business's private information is a top priority and with so many open networks, you'll want to ensure your and customer's information is secure.

Best Security Features:

5. Purchase hardware.

You can either ask employees to use their own smartphones or you can supply them with hardware. This option should only be considered if your business has off-site teams. Look into the hardware and handsets on offer and compare the plans that offer data and hardware bundles.

Common Cell Phone Plan Offers:

• Reduced costs as the number of lines and devices increase.
• Multiple lines and devices free of charge.
• International coverage.
• Data-only plans.
• Unlimited options for talk, data, and/or text.

More Related Articles:

• Best call tracking software .
• Small business VoIP providers .
• Top business phone systems .

Who has the best small business cell phone plans?

• Xfinity Mobile .
• RingCentral .
• Cricket Wireless .
• Metro PCS .

What is the average cost of small business cell phone plans?

The cheapest business cell phone plans are usually in the $15.00 to $30.00 per month range, while a complete business cell phone package could cost $60.00 or more per line per month.

What carrier has the best small business smartphone plans?

In terms of cost, Republic Wireless has some of the best cheap business phone plans for smartphones. However, Verizon has the best data coverage and features, meaning you can use your smartphone to access emails and business documents almost anywhere.

Who are the best business phone providers?

What is the best business cell phone plan for companies with less than 10 employees.

It really depends on what features your employees need on their phones, but most businesses with 10 employees or less can find an affordable plan that suits them.

How do I know what the best cell phone plan for my small business is?

The best way to find the best small business mobile phone plans is to do a small business cell phone plan comparison. Compare current offers from several providers to find out who can give you the best deal.

Stay connected and save time with an easy-to-use business phone solution that fits organizations of any size.

Work from anywhere

Your Voice line works on mobile devices, laptops, and supported deskphones so you can stay connected at work, home, or on-the-go.

Voice can be customized to fit your day-to-day workflow. Number assignment, porting, and billing are neatly consolidated in the familiar Google Workspace Admin console.

Voice uses Google AI to help save you time by blocking spam calls and transcribing voicemails to text automatically. Integrations with Google Meet and Calendar help keep the focus on what's important.

Voice can be deployed instantly — and globally — from anywhere, with less administrative work. This feature includes easy set up of multi-level auto attendants and ring groups (also known as hunt groups).

Works with Voice

Focus on what's important while staying connected with a business phone system on deskphones, smartphones, and the web.

Expand your reach with SIP Link

SIP Link  allows customers to connect PSTN services from any carrier to Google Voice through certified Session Border Controllers (SBCs).

Compatible hardware

Trusted by organizations of many sizes,  Polycom® devices  and  certified headsets  provide reliable solutions for business communication.

Google Workspace

Receive valuable meeting context from  Google Meet

Manage your work-life balance with  Google Calendar

Get more done with Voice and Google Workspace

Easy for users

Built for Google Workspace, Voice has a familiar look and user-friendly feel that fits easily into their workflow.

Easier for IT

Make it simple for your IT team to stay on top of their work with Voice, an integral part of the Google Workspace family.

Smart for business

Manage costs for your business with three license editions that help you streamline operations with Voice and Google Workspace.

Choose the right business phone plan for you.

1 View the list of countries where Voice is available.

Sign up for Google Workspace

Learn more about Google Workspace

per user / month

Up to 10 users

Up to 10 Domestic Locations

Calls between Google Voice numbers included

Calls to the US from any Google Voice number included 2

Calls to Canada from a Canadian or US Google Voice number included 2

Calls to most European countries from within Europe included 2

Google Fi Compatible [US only]

Voicemail transcription

Google Calendar Integration

Google Meet Integration

Mobile apps: Android & IOS

Web Application

24/7 Support

Service Level Agreement (SLA)

Usage and activity reporting

Call forwarding

Unlimited number of users

Unlimited Regional Locations

Unlimited Domestic Locations

Unlimited text messaging in US

Multi level auto attendant

Ring Groups

Desk phone and ATA support

eDiscovery for calls, voice mails and text messaging records

Ad-hoc user call recording

Unlimited International Locations 1

Advanced reporting (BigQuery)

Automatic Ad-hoc user call recording

Promotional pricing plans apply to EMEA only. Other regions may vary.

2 Refer to the Voice rate card for a complete list of calling rates for your Voice number.

Learn how VoIP phone emergency features differ from traditional emergency calling service .

Our sales team now uses Google Voice to call and text customers from their smartphones, tablets, and the web. And because it is considerably more affordable to operate than our legacy VoIP systems, we continue to steadily expand our usage of Google Voice.

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Get the best business phone service for less.

Simplify team communication with the top-rated phone system for small businesses. Save hundreds over landlines.

Advanced phone features included.

A powerful phone service with voice, SMS, and video conferencing built in. Take calls on the business communication channels you prefer.

Professional calling features small businesses love.

Auto attendant.

Direct incoming calls like a pro. Route customer support and sales phone calls reliably to the right team members.

Call recording

Record business calls on your terms. Cloud-based call recording lets you provide feedback to your team for up to six months.

Unlimited calling

Talk as much as your small business needs. Enjoy unlimited calls across the U.S., Canada, and Puerto Rico using VoIP phones.

Video conferencing

Join HD video meetings from your computer and mobile phone. Screen sharing enhances your business communication in real time.

Voicemail transcription

Skip dialing into your voicemail. Smart voicemail transcripts let you see a caller's voicemail message and reply over SMS.

Call routing

Our business VoIP phone solution solves inbound call management. Route callers using any criteria your small business needs.

Your search for small business phone service is now over.

For startups.

Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.

Digital features:

Turn prospects and visitors into customers and provide customer service on your website by engaging in real-time through live chat . Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction.

Support and sell using social messaging capabilities including Facebook Messenger, Instagram DM, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

For small teams

Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

Everything in Digital, plus:

Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

Send and receive SMS text messages from your business phone number using the desktop and mobile app.

Collaborate face-to-face with video meetings . Engage in sidebar chats and record for future reference.

Get on the same page by sharing your screen during a video call or exchanging key files.

Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

For growing teams

Create amazing customer experiences across all channels including chatbot and an inbound call center. Add Nextiva voice service to your MS Teams and gather insights via advanced reporting.

Everything in Core, plus:

Manage high-volume inbound calls and use voice prompts to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.

Give your business a professional edge by offering a universal, non-local, toll-free number.

Move your business forward with insight gained from data found within your voice analytics.

Ensure a premium voice calling experience by integrating Nextiva’s reliable and clear voice solution into your Microsoft Teams workflow .

Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.

Power Suite

For sales & service teams.

Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including advanced routing with an interactive voice bot, agent skills-based routing, data dips, and supervisor assist.

Everything in Engage, plus:

Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.

Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.

Increase efficiency and collaboration by connecting agents and supervisors in a single interface.

Focus on what metrics matter most with a customizable real-time dashboard for supervisors.

Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.

Use advanced features when you're ready.

Add business phone numbers as you grow your team. Nextiva add-ons offer enhanced productivity and built-in customer support tools.

Get live customer support from real experts.

Manage your small business phone system with confidence. Get Amazing Service® from real pros, not bots. Call, web chat, or submit a ticket 24/7/365.

Unified communications made for business owners.

Free your business from the limits of traditional phone lines.

Mobile apps

• HD call quality from your mobile device
• Compatible with iOS or Android devices
• Advanced call management in the palm of your hand
• Join video meetings from your cell phone

Conference phones

• Sleek, easy-to-use conference phones
• Extended vocal range and noise reduction
• Optional Wi-Fi and Bluetooth connectivity
• Ideal for in-office phone setups

VoIP desk phones

• Supports multiple business phone numbers and conferencing
• Wireless desk phone connectivity (Wi-Fi or DECT) available
• Optional Power over Ethernet (PoE) and Bluetooth add-ons
• Great for working from home and in the office

Desktop apps

• Free download for Windows or macOS
• Simply sign in to use your business phone line
• One-click audio and video conferencing
• Integrates with Salesforce CRM, Microsoft Dynamics, and more

Work from anywhere.

Our award-winning business phone services work over any internet connection, unlike traditional landlines. Team members can take calls on their mobile phones and desk phones. Easy setup — no IT staff needed.

Keep the apps you love.

Connect your VoIP phone system with popular business applications: Microsoft Outlook, Google Workspace, Salesforce, Microsoft Teams, and many more.

What makes Nextiva's business phone service better than others?

The answer is clear: Nextiva provides the best overall value for business owners. We guide you through every aspect of your phone system for your company. Our 99.999% uptime has you covered around the clock. If you ever have a question, our customer support is ready to help you 24/7. Plus, you'll save up to 60% over analog phone service.

Over 900,000 users trust Nextiva's phone service. Here's why:

Amazing service®.

24/7 support from real people. Browse our help center to learn more about small business VoIP. Or call, chat, or submit a ticket.

Reliable network

We provide outstanding network uptime and security. Eight highly redundant points of presence power our VoIP service.

Superb call quality

Worried about choppy audio? Our VoIP phone system provides voice calls in crystal-clear HD quality. It just works.

Easy phone setup

Choose any local number or toll-free number and download our mobile and desktop apps. Team members place calls right away.

Don’t just take our word for it.

Nextiva just, honestly, took Phat Scooters to the next level for customer service.”

All your business communications solutions in one place — phone, video, chat, contact management, and team collaboration. It doesn't get easier than Nextiva.

Small business phone service FAQs

How do i set up a business phone system.

Unlike some business phone services, there’s practically no technical setup you have to do to configure Nextiva. Out of the box, it works — and if you have a mobile device or computer (bet you do!), just sign in with your username and password to begin calling.

Business owners choose Nextiva because it’s so easy to use Voice over Internet Protocol (VoIP) service:

• Test your network and internet connection
• Choose optional VoIP desk phones
• Pick a business phone number
• Create usernames and passwords
• Test your new business phone lines
• When ready, adjust your incoming call flows, call waiting, voicemail, and international calling rules.

We've tested everything and hand-picked a catalog of high-quality desk phones and hardware.

Our basic small business VoIP plan starts at $18.95 per month. It has all the features a growing business needs — business text messaging, local and toll-free numbers, voicemail transcription, 99.999% uptime, and more.

Can I move my phone numbers to Nextiva?

Yes, it's easy to transfer phone numbers to Nextiva through a process known as porting. Porting lets you assign your number to a VoIP service provider like Nextiva.

You can transfer any number you use, including:

• Landline numbers
• Wireless/cell phone numbers
• Virtual numbers (Google Voice, TextNow, etc.)
• VoIP phone numbers
• Toll-free numbers

Nextiva handles everything related to moving your phone numbers over. Our porting team will inform you of the port-in date. From there, you can begin placing and receiving unlimited calls through Nextiva's cloud phone system.

Transferring business phone numbers will take approximately 2–4 weeks, depending on the previous carrier. In the meantime, you can use temporary phone numbers.

Watch this short video to see how to transfer your phone numbers to Nextiva:

How reliable is a VoIP phone system?

The short answer is business phone services are very reliable, so long as you don’t have a power outage.

You might also want to consider other factors like:

• Uptime — the percentage of time that a provider is online and is functioning. Nextiva provides customers with 99.999% uptime. This means service may not be available for about six minutes a year.
• Security — Call encryption is a newer enhancement to VoIP. Through TLS and SRTP, data exchanged between SIP phones and the cloud PBX are encrypted upon request.
• HD call quality — With twice the audio bandwidth, everyone can hear a wider range of sound in every business call.
• Enterprise-grade redundancy — Ensure that your calls stay online even through network interruptions using call forwarding, call queues, and automatic fail-over.

How do I get a toll-free number for my business?

Many businesses prefer to use a toll-free phone number instead of a local number to handle inbound phone calls.

Most business phone service providers (Nextiva included) offer different types of phone numbers:

• Local phone numbers — These numbers are based in certain geographic areas, also known as rate centers or area codes.
• Toll-free numbers — Phone numbers that begin with 800, 888, 866, 877, 855, 844, and 833 allow anyone to call it without toll charges or add-on fees from a landline.
• Vanity numbers — These numbers are memorable numbers like 1-800-FLOWERS. In most cases, it's best to purchase first and port them into your business phone system provider.

The upside of using a toll-free number is that team members can dial out with a shared caller ID on behalf of the company. Incoming calls go through an auto attendant to ensure they reach live agents.

Does Nextiva sell or lease VoIP phones?

Yes, we do both! Nextiva lets you buy or rent many top-rated VoIP phones and headsets that work perfectly with your phone system .

We offer many VoIP devices to purchase or lease, including desk phones, cordless phones, conference phones, and analog adapters.

The best part is that we pre-configure the devices so that you can use them instantly.

Can I use a phone answering service with Nextiva?

Yes, you can direct calls to your after-hours answering service with Nextiva. Incoming calls are routed by a third-party answering service that enables people to work from home with its audio conferencing and VoIP solutions.

Nextiva supports employees working remotely and in the office as one of the top unified communications solutions. Here are some essential features included with its business phone system:

• Virtual Phone System — Manage your company’s phone system over the internet while keeping your staff connected. No on-premises hardware needed.
• Conference Calling — Connect multiple people over a phone line to participate in a conference call, so you can hold essential meetings even when people are working remotely.
• Call Queues — Handle more calls and answer them efficiently with call queuing. Let callers hear on-hold music or announcements until the next available agent can answer their call. This way, calls aren’t dropped and employees can work efficiently.
• Video Calling — You don’t need a cell phone or desk phone when you can manage calls directly from the app on your computer.
• Advanced Features — As your business grows, so do your business communication needs. Take advantage of robust call analytics, business text messaging, hold music, multi-level auto attendants, call recording, call forwarding, custom caller ID , and more. For more scalability, set up an inbound call center for your customer support or sales team.

Here’s a primer on how VoIP phone service helps small businesses grow.

When you get a small business phone service, you'll want to know a few things about Voice over Internet Protocol (VoIP). You should be keen on exactly what your VoIP service includes.

You’ll also want to be mindful of the advantages of cloud phone systems for small businesses and enterprises.

Differences between business phone services and business phone systems

While they may sound similar, a small business phone system and a business phone service are actually two different but related aspects of business communications. All companies, small and large, need phone service to communicate with customers, vendors, suppliers, and employees. A business phone system provides a business phone number and helps you stay connected with all the right people through unified communication functionality.

Benefits of VoIP phone service for small businesses

Small business phone service comes full of benefits to allow your business to grow. Switching to a cloud-based phone service can save up to 60% of your phone bill. Traditional phone service is vulnerable to outages, while a business phone service has considerably better uptimes and is resistant to risks like bad weather. Call quality and security both maintain integrity in the eyes of your customers.

When is the best time to upgrade to VoIP service?

Nextiva delivers a VoIP phone service solution designed to provide small businesses with the tools they need to manage their voice communications. It includes the ability to scale through fully integrated business communications that allows you to plug in tools to improve customer management and employee productivity.

The best time to switch to business VoIP is before you buy on-premises telephone equipment, or get locked into lengthy maintenance agreements. Why? VoIP can save businesses over 60% versus their local telephone provider — and you get all the advanced calling features the pros have.

Nextiva’s award-winning VoIP phone system uses the internet rather than analog landlines, making setup turnkey and allowing users to seamlessly switch between desk phones or mobile devices to communicate with each other and with customers.

Nextiva provides small businesses with the ability to increase productivity by making everything available all in one tool, from business SMS to chat and from video conferencing to customer experience tools . The top business phone service for small businesses includes:

• Complete phone service that includes mobile and desktop apps, voicemail, toll-free numbers, number porting, and online faxing
• More than phone service. Nextiva delivers chat, audio and video meetings, auto-attendant, texts
• A highly reliable network that delivers 99.999% uptime through Tier-1 providers with strong failover redundancy
• Certified VoIP phone hardware guaranteed to work out of the box
• Guided online account setup or live with customer support team member
• Amazing Service®️ delivered by real people, not bots.
• Scalable features are easy to use, easy to add and work instantly. As your business grows, you can use add-ons to manage your sales pipeline, helpdesk, contact center, call recordings, and auto-attendants

You've made it. See why we're the best business phone service since 2006.

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Top 10 Small Business Phone Services for 2024

• 14 minute read

As a small business owner, you have a lot of responsibilities. You need to manage daily tasks to improve your business and come up with new innovative ideas. But have you ever thought 🤔 about the backbone of your business telecommunication – a reliable phone 📞system? 

A good and reliable phone service can be beneficial for talking to customers, your team, and clients. Better phone service can anticipate dropped calls, damaged reputation, poor call quality, decreased productivity, and unreliable connections. 

However, with so many options available, choosing the best one can be overwhelming 😵. 

So, how do you find the right one?

This blog will help you find the best phone service for your small business. We will discuss the top 🔝 business phone services and their features, pros, cons, pricing, and comparison table to help you better understand.

🔑 KEY HIGHLIGHTS!

• Business phone service is a cloud-based platform that allows businesses to make and receive phone calls utilizing VoIP technology. 
• Business phone services provide various call-handling features such as call recording, music on hold, extension dialing, and automated menus.
• The best business phone services are KrispCall, Vonage, Nextiva, RingCentral, and Ooma. 
• When choosing the right business phone service for your small business, consider its mobility, features, pros and cons, pricing, and call quality.
• Small business phone service costs as low as $12 per month to as high as $26 per month. 

Table of Contents

What is business phone service?

Business phone service is a cloud-based communications platform that allows businesses to make and receive telephone calls . These services use VoIP (Voice over Internet Protocol) technology to make online VoIP calls rather than traditional landlines. It also offers calling features such as music on hold, call recording, automated menus, and extension dialing.

Their advanced features include voice-to-email, mobile apps, call transcription, AI-powered efficiency tools, and integrations with business software like CRM systems. With business phone service, businesses can use their phone service to in-office, hybrid, and remote employees regardless of location.

Any company, either a startup or a large enterprise, can benefit from the flexibility and features of a modern cloud-based business phone system.

Best small business phone service: At a glance

Here is the comparison table of the Top 10 business phone services for small businesses.

🔥 Note: Remember that the above-mentioned prices are subject to change, so they may not reflect the current pricing plan. 

When choosing the best phone service for your business, you can consider these important factors:

• Cost: Make sure the cost fits within your budget.
• Features: Analyze the features according to your business needs.
• Scalability: Choose the right service that can grow based on your business needs.
• Reliability: Look for a service that has minimal downtime.
• Customer Support: Search for excellent customer service. 

Top 10 small business phone services in 2024

Here is the list of the top business phone services with their features, pros, cons, and starting pricing per month. And with these phone services, you can enhance your business call productivity as they offer various advanced call-handling features. 

1. KrispCall

KrispCall is a cloud-based telephony platform that offers virtual phone numbers and several advanced VoIP phone features to help small businesses carry out conversations more effectively. It provides a wide range of calling and texting features, such as call recording , call forwarding, and auto-attendants , enabling seamless telephony with mobile and web access.

KrispCall also integrates with popular business tools & CRM systems for better workflow. It is well-suited for startup businesses looking to establish a professional presence and enterprises needing a scalable cloud phone system. Its unique features and ability to work on any device make it one of the best business phone services for businesses of all sizes.

Key Features

• Unified Callbox
• Virtual phone numbers
• Number porting
• Multi-level IVR
• Customizable greetings
• And Many More…

Pros and Cons

• Essential: $15/user/month
• Standard: $40/user/month
• Enterprise: Custom

Vonage is a global business communications company that specializes in providing Virtual Communications Services for businesses. It provides HD voice quality, multi-line business communications system, and virtual lines for employees working from home.

Vonage’s phone service currently offers more than 40+ features with a high stability rate. It works with business applications and enables VoIP desk phones, video conferences, and team communication. The Vonage communication system is also cloud-based, improving business efficiency compared to traditional wired telephones. 

• Shared Phone Number
• Interactive voice response(IVR)
• Call recording
• Call screening

• Mobile plan: $10.49 per user/month
• Premium plan: $17.49 per user/month
• Advanced plan: $24.49 per user/month 

3. Nextiva 

Nextiva is a business phone services company offering cloud-based VoIP (Voice over Internet Protocol) services. It brings voice, video, messaging, and collaboration with others within a single platform. Calling features such as auto-attendant, call forwarding , call recording, and call parking, amongst others, are provided by Nextiva to improve business communications. 

Also, Nextiva’s mobile application enables users to call, message, and perform other functions directly from a device connected to the Internet. The platform connects with business applications such as CRM, helpdesk, and other productivity applications . It provides flexible pricing and 24/7 customer support for businesses. 

• Voicemail transcription and email notification
• Call recording and analytics
• Integrations with CRM system 
• Audio and video conferencing
• Instant messaging, screen sharing, and video calls

• Essential plan: $18.95 per user/month
• Professional plan: $22.95 per user/month
• Enterprise plan: $32.95 per user/month

4. RingCentral

RingCentral is a cloud-based VoIP (Voice over Internet Protocol) business phone service that is well-known in the phone service market. The platform affords a comprehensive means for real-time voice, video, messaging, and collaboration in one system. It offers more than 50 advanced calling features , such as auto-attendant, call forwarding, and call recording. 

RingCentral also offers a mobile app that can work from anywhere with internet access and supports features such as call flip, which lets users switch between phone calls on the app. It also supports ‘integrations’ with popular business application software such as CRM, helpdesk, and productivity tools.

• File sharing, integration, and messaging
• Unified communications platform with 50+ calling features
• Call flip to transfer calls between devices
• Real-time analytics dashboard
• Call monitoring and call logs

• Core plan: $20 per user/month
• Advanced plan: $25 per user/month
• Ultra plan: $35 per user/month

Ooma is a cloud-communications company that offers VoIP phone services for residential customers and small businesses. The major Ooma business phone services are Ooma Telo and Ooma Office. Ooma Telo is the first Ooma device that is connected to the internet router to enable VoIP phone services. 

Ooma Office, on the other hand, is a business-oriented phone service that is provided by the company to small to medium business firms. It has over 50 advanced calling features, such as virtual receptionist , call parking, ring groups, integrations, and more, at an affordable pricing plan. 

• Number porting from existing landline
• HD voice quality
• Virtual extension
• Call forwarding

• Essential plan: $19.95 per user/month
• Pro plan: $24.95 per user/month
• Pro Plus plan: $29.95 per user/month 

6. 8×8

8×8 is a global provider of IP telephony, video web conferencing communication solutions, and cloud contact centers. Their business phone service is known as 8×8 Virtual Office and comes with a single, all–in–one solution for voice, video, chat, and collaboration. It has facilities such as high-definition voice, call forwarding, voice messaging, and conference calls, which may be of benefit to businesses. 

8×8 Virtual Office also provides a mobility solution where the user can make and answer call on any device with the help of the 8×8 mobile application and Call Flip between the devices. It also offers messaging, file sharing, and presence indicators, along with integrations to Microsoft 365 , Google Workspace, Salesforce, and Zendesk. 

• Call routing, voicemail, and conferencing
• Omnichannel contact center capabilities
• IVR and call routing
• Workforce management and analytics
• Seamless integration with business apps like Google Workspace, Salesforce, Zendesk and Microsoft 365

• X2 plan: $24 per user/month
• X4 plan: $44 per user/month 
• X6 plan: $85 per user/month

7. Grasshopper

Grasshopper is an Internet-based business phone service provider that creates PBX solutions mainly for small companies and start-up businesses. The company offers local, toll-free, and vanity phone numbers so that users can appear businesslike. 

Another notable function that Grasshopper offers is its dedicated auto attendant. It also offers unlimited extensions that are configurable to ring any number, including personal mobile phones, and callers can forward their calls to get through the right extension. 

• Offer local, toll-free, and vanity numbers
• Unlimited extension for call forwarding
• Voicemail transcriptions
• Shared phone numbers

• True solo plan: $14 per month
• Solu Plus plan: $28 per month
• Partner plan: $46 per month
• Small business plan: $80 per month

8. GoToConnect

GoToConnect is a cloud-hosted unified communications service (UCaaS) that offers business phone, video conferencing, and collaboration services. The service combines voice, video, messaging, and collaboration and provides features like high-definition voice, call transfer, voice mailbox, and conference calls. 

It has features such as team messaging, file sharing, presence, and status and works with familiar business tools like Microsoft 365, Google Workspace, Salesforce, and Zendesk. It also provides omnichannel contact center integrations for voice, email, chat, and social media, as well as IVR, call routing, workforce management , and analytics. 

• Call Flip to transfer calls between devices
• Team messaging, file sharing, and presence indicators
• Voicemail and conferencing

• Basic plan: $29 per user/month
• Standard plan: $39 per user/month

9. Zoom Phone

Zoom Phone is one of the best UCaaS platforms that lets users make and receive calls using Zoom Meeting’s features to project a seamless communication channel . Zoom Phone is a cloud-based PBX that offers features similar to those of standard telephone systems, such as call transfer, voicemail, and call history. 

Zoom Phone is easy to use and integrates with Zoom Meetings, enabling organizations to maximize its features. It also enables calling from various devices such as desktop, mobile, and conference room phones by making it possible for users to make and receive calls.

• Call transfer and blocking
• Desk phone support
• Zoom mobile and desktop app
• Voicemail transcription and notification

• US & Canada Metered Plan: $10 per user/month
• US & Canada Unlimited Plan: $15 per user/month
• Global Select Plan: $20 per user/month

10. Dialpad

Dialpa d is a cloud-based unified communications and collaboration platform for businesses that offers phone systems that companies can use. Dialpad is a comprehensive business phone solution that can be hosted from any device, while its core features include call routing, voicemail, and history logs. It has the capability of voice, video, messaging, and collaboration tools coupled with call, meetings, and team chat functions. 

Dialpad also includes additional features like call queues, auto-attendant, call recording, and business intelligence . It is also interconnected with other business apps, such as Salesforce, Microsoft 365, and Google Workspace. Furthermore, it uses AI for real-time call recording, sentiment analytics, and virtual assistants to improve productivity and services. 

• Unified communications 
• Auto-attendant
• Integration with popular business apps like Salesforce, Microsoft, and Google Workspace
• Global Calling
• Call recording and real-time analytics

• Standard plan: $15 per user/month
• Pro plan: $25 per user/month
• Enterprise plan: Custom price

How to choose the right business phone service?

Before selecting a business phone service, it is essential to consider several factors to make sure that the service corresponds to the needs of one’s organization. 

Here are several key considerations to keep in mind before choosing the right business phone service. 

• Unified communication services: A comprehensive phone service should offer a range of communication tools, such as voice, video, and text, in a single solution to streamline communication and enhance collaboration.
• Dependability and availability: A reliable phone service is crucial, with providers offering double infrastructure and service level agreements to ensure minimal downtime and high call quality.
• Mobility and remote work support: With the rise of remote work, it’s essential for a phone service to support mobility and virtual teams, enabling them to stay connected and productive from anywhere.
• Integration with business tools and workflows: The phone service should seamlessly integrate with other business tools and workflows to increase efficiency and productivity.
• Customer support quality: The quality of customer support is vital, with providers offering responsive and knowledgeable assistance to resolve issues quickly and minimize downtime.
• Cost and value: Finally, the cost of the phone service should be evaluated in terms of the value it offers, considering factors such as features, quality, and customer support to ensure a worthwhile investment.

So, considering these factors and checking the quality of phone service offered by phone service providers can aid in choosing the right CRM for your business. Analyzing their features, availability, customer support, integration with third-party, and total cost required is very crucial while selecting a business phone service.

Today, even small businesses can leverage cloud-based unification communications and powerful and feature-rich virtual phone systems. The options for phone services for small businesses have rapidly expanded and the small business can now find products and solutions that meet its needs in terms of communication services. 

While choosing the right phone service provider, you must consider aspects like unified communication, mobility, remote working options, compatibility with other tools, stability, security, and affordability. When small businesses do so, they can make a sound decision on which phone system will benefit productivity and customer satisfaction and fit their small business strategies. 

Business Phone Service FAQs

How can i set up a business phone system.

To set up a business phone system, you can follow these simple steps: 

Step 1: Sign Up and acquire a Business Number

Step 2:  Record Your Main Greeting

Step 3: Add Extensions

Step 4: Start Receiving Calls 

How do I get a business phone line?

You can get a business phone line by contacting a telecommunications provider, such as a traditional phone company or a VoIP service, and selecting a plan that meets your business needs, which may include features such as toll-free phone numbers , call forwarding, and conference calling.

Should I buy a business phone?

Whether or not to buy a business phone depends on your specific business needs, such as the number of employees, call volume, and desired features. However, having a dedicated business phone can help establish a professional image, improve communication, and increase productivity.

How much does a business phone service cost?

A business phone system costs around $15 for a barebone plan , while an enterprise system costs around $35 monthly. However, the actual cost may vary depending on factors such as the number of users, phone models, and features needed. KrispCall offers an essential plan for $12, which is lower compared to others.

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Dinesh Silwal

Dinesh Silwal is the Co-Founder and Co-CEO of KrispCall. For the past few years, he has been advancing and innovating in the cloud telephony industry, using AI to enhance and improve telephony solutions, and driving KrispCall to the forefront of the field.

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Grasshopper

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From Alexander Graham Bell’s invention of the first telephone to today’s mobile device revolution, phone technology has evolved dramatically. The benefits of these innovations are undoubtedly transforming the way we live and work, but there’s a caveat: It’s also blurring the lines between our personal and professional lives.

The Modern Business Phone Solution for Entrepreneurs

According to the U.S. Chamber of Commerce, half (50%) of small business owners reported working longer hours in 2022, marking a 20% increase from six years ago . As entrepreneurs often juggle multiple functions — from sales to marketing to customer service — on their personal devices, not having work-life boundaries is quickly taking its toll.

The good news is, there’s a better way: one phone, two numbers. You can turn your personal smartphone into a virtual business phone and messaging system, while keeping your personal phone number separate with a second phone number.

What’s a Virtual Business Phone Number and Why is it Important?

As a small business owner, you often need to get creative by optimizing limited resources and finding more efficient ways to work. But no matter the size of your business, it deserves a dedicated phone number. You can operate small but still sound big.

Here are three reasons to get a dedicated business phone number on your mobile device:

1. Keep your work and personal lives separate .

With a virtual business phone number on your smartphone, you can separate conversations with a client seamlessly from a casual chat with a friend. This makes it easier to keep your professional and personal lives apart, while still using just one device.

2. Look and sound professional .

Besides a dedicated business phone number, you’ll benefit from a robust virtual phone system that alerts you when business is calling so you can put your best voice forward. You also can set up custom greetings to welcome callers and ensure a positive experience that establishes brand credibility.

3. Never miss a business call .

You’ll be able to make and receive business calls and text messages wherever you are, using both desktop and mobile apps. To ensure your clients never hear another busy signal, simply set up your virtual phone system to route calls to different numbers or team members when your line is busy.

What are the Features of a Business Phone System?

If you’re still uncertain about investing in a separate virtual phone system for your business, here’s a breakdown of key features that highlight how it can serve both your business and its clients.

Extensions: Business phone extensions allow you to route callers to the right person or department at the right time — making sure clients are offered the solution they need in less time. And that’s not all. With informational extensions, you also can share useful details when clients call; think “Press 1 for our business hours” and more.

Call forwarding: This feature redirects any incoming call to another phone number or service. You can choose where to transfer your business calls, such as a voicemail, home phone, or a colleague’s smartphone.

Business SMS: Why stop at business phone calls? Now you can conveniently reach customers with text messages as well. Make client interactions more efficient with quick updates and replies using the same recognizable number for both calls and texts.

An Affordable Business Phone System From Grasshopper

Our partner Grasshopper makes the process of getting a virtual business phone number affordable and stress-free. They have plans starting at just $14 per month. Grasshopper is also the only business phone provider that allows you to have unlimited users under one plan without additional charges . 

To learn more about Grasshopper’s pricing plans, visit their page here .

How to get a Second Phone Number for Your Business With Grasshopper

Grasshopper can help you get started in four simple steps:

1. Pick your number and plan.

Start by choosing one of the following: Toll-free number, Vanity number, Local number.

Alternatively, you may wish to port your current number. Next, pick the plan that suits your business needs best.

2. Download the Grasshopper apps.

The desktop and mobile apps provide 24/7 access to Grasshopper — whether from the office, at home, or on the go.

3. Configure your settings.

Getting set up is a cinch with the step-by-step guidance on your desktop and mobile devices. In addition, their award-winning customer support team is available 24/7.

4. Start using your new number.

You’re ready to start receiving and making business calls (and a whole lot  more) on a dedicated number with your personal mobile device.

Ready to get your virtual business phone number up and running? Click here to learn more. Grasshopper also offers a 7-day trial with no credit card or commitment. 

Grasshopper is a simple and easy-to-use virtual phone system (calls, texts, custom greetings, extensions, inbound fax, and more) that provides you with a second phone number for your personal phone, so you can keep business and personal calls separate. https://grasshopper.com/

This content is for general, informational purposes only and is not intended to provide legal, tax, accounting, or financial advice. Please obtain expert advice from industry-specific professionals who may better understand your business’s needs.  Read our full disclaimer

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Squarespace Business Vs. Personal (2024 Comparison)

Published: Aug 1, 2024, 8:04am

Table of Contents

Squarespace business vs. personal: at a glance, how squarespace business vs. personal stack up, cost of squarespace business vs. squarespace personal, customer reviews and reputation, top squarespace business and personal alternatives, bottom line, frequently asked questions (faqs).

If you want to create an online presence for your business, Squarespace is one of the best website builders available. Once you’ve narrowed it down to Squarespace, you also have to pick a plan. There are four plans available, including Squarespace Personal and Squarespace Business. In this article, we’ll compare Squarespace Business vs. Personal to determine which will work best for your needs.

Featured Partners

$17 per month

On Wix's Website

Squarespace

$16 per month

On Squarespace's Website

$15 per month

AI Content Assistant, drag-and-drop editor, premium hosting, live chat

On Hubspot's Website

$1.95 per month

Customizable templates, Easy drag-and-drop technology, SSL certificate

On Web.com's Website

Both Squarespace Business and Squarespace Personal give you access to beautifully designed templates that make setting up your site simple. Once you’ve selected your design, you can also use the drag-and-drop editor to move around elements to give your site a custom feel. All Squarespace websites are also mobile optimized and come with a free custom domain if you sign up for the annual plan.

The main difference between Squarespace Business and Squarespace Personal is e-commerce features. Squarespace Personal doesn’t come with the ability to sell products directly on your site. So, if you’re looking to set up an online store , you can likely rule out this plan right away.

Meanwhile, Squarespace Business comes with entry-level e-commerce features that are great for small-scale shops. For example, it might be a great choice for an artist that wants to sell prints of their work or a musician that wants to sell merchandise.

We also like Squarespace Business for its customization options. With this plan, you can use CSS and JavaScript to make your site even more unique and tailored to your brand identity. This isn’t available on the Personal plan. However, it’s also not necessary unless you want to make your site flashy. If you just want simple landing pages or a portfolio, the Personal plan will work just fine.

Squarespace Business

$23 per month, paid annually

Contributors

With Squarespace Business, you can get your online shop off the ground thanks to fully integrated e-commerce features. You’re able to sell unlimited products and include checkout pages right on your domain for a streamlined user experience (UX). Customers can create their own accounts to access purchase history. Another cool feature is that you can create and sell courses and on-demand videos, all from the Squarespace platform.

To help cement your brand’s identity, Squarespace also gives Business users one free professional email on the Google Workspace Starter plan. Having an email address on your custom domain comes off as far more professional. Squarespace allows you to customize your site further with code block and code injection with CSS and JavaScript.

Learn more: Read our Squarespace review .

• E-commerce functionality
• Advanced website analytics
• Free professional email
• 3% transaction fee
• No option for commerce APIs
• No product review option

Squarespace Personal

$16 per month, paid annually

Squarespace Personal is a great choice for launching your first website. It allows you to browse over 170 templates to find one you like. Once your site is online, you can have up to two contributors managing it. All Personal sites also come with SEO features to increase your visibility in search engines, 30 minutes of video hosting and basic website metrics to help you track website visits, traffic sources and visitor geography.

There are also a few audience management tools you get at this level. For example, you can collect unlimited email subscribers and segment your audience to help your marketing efforts. There’s even the option to use Squarespace Extensions to connect third-party tools to help you manage your site further.

• Easy-to-use drag-and-drop editor
• 40 third-party extensions
• Basic website metrics
• No e-commerce functionality
• Doesn’t include free email
• Can’t customize site with CSS or JavaScript

When comparing Squarespace Business vs. Personal plan, you’ll see they stack up fairly well for the basics. But for premium features, such as e-commerce capabilities and advanced website features, the Business plan wins.

E-Commerce Features

When comparing Squarespace Business vs. Personal plans, the major difference is e-commerce functionality. The Business plan lets you sell unlimited products with a 3% transaction fee per sale. However, the Personal plan does not have any e-commerce functionality, so it’s not a good choice if you want to sell products from your website.

Custom Coding

The Business plan lets you use custom JavaScript and CSS coding on your website. You can do this through code blocks, code injection and the Squarespace Developer Platform. As an example, this might allow you to embed third-party widgets, set up advanced analytics, offer live chat services or simply create a more robust site design. With the Personal plan, you’ll be limited to the template you choose and the drag-and-drop editor.

Advanced Analytics

The Personal plan comes with basic analytics, such as traffic, visitor geography, traffic sources and search keywords. However, when you upgrade to Business, you’ll unlock a wealth of additional sales analytics, such as form and button conversions and abandoned cart statistics.

Advanced Website Extensions

Certain extensions, such as Mailchimp and Zapier, are only available in the Business plan or higher. These are extremely helpful tools for email marketing and task automation. The Business plan also has advanced features for restaurants, allowing you to integrate OpenTable reservation blocks and use menu blocks to create a searchable menu directly on your site (instead of uploading a PDF).

As you might have guessed, the Business plan is more expensive than the Personal plan. That’s because it has far more features. However, you can save money on either plan when you subscribe annually rather than monthly. Here’s how the costs break down.

If you have a small budget for your website, then Squarespace Personal can be much more affordable. It’s nearly $100 cheaper a year when you pay annually and over $130 cheaper if you pay monthly. However, if you plan to use your website to sell items, then you’ll need to pay the extra cost to upgrade to Business. The good news is that your sales profits should quickly make up the $100 difference between the two plans.

Overall, Squarespace reviews for the Business and Personal plans are mixed across the web. For example, the site has 4.4 stars out of 5 on G2. Business plan users praise the ease of putting together a sophisticated website without needing to know any complicated coding. Personal plan users praise the ability to embed videos or files on the site and showcase their blogs or portfolios.

Squarespace reviews are more critical on Trustpilot, where the business only has 1.4 stars. Business plan users complained about how hard it was to cancel their connected Google Workspace plan or get resolutions from support. Personal plan users didn’t like how hard it was to integrate with email clients and the limitations on embedding buttons.

While Squarespace is one of the top website builders available today, there are plenty of Squarespace alternatives . Consider these three competitors if you’re not sure if the Squarespace Business or Personal plans will be right for you.

When comparing Squarespace Business vs. Personal, consider the needs of your business. If you think you’ll be doing any online sales, the Business plan is the way to go. But if you’re just looking to create a simple website to provide information about your company, the Personal plan is all you need. Additionally, if you’re looking to create a site that goes beyond Squarespace’s predesigned templates, you’ll also want the Business plan.

Squarespace Business is best for:

• Businesses that want to sell products online
• Larger websites with a team of editors, content creators and admins
• Small e-commerce stores, robust business websites and restaurants

Squarespace Personal is best for:

• Businesses that want a basic website
• Smaller websites with a couple of contributors
• Blogs, portfolios and informational sites

Can I upgrade from the Personal to Business plan on Squarespace?

Yes, Squarespace lets you upgrade from the Personal to Business plan at any time—and vice versa. This makes it easy to scale upward as your business expands. Upgrades take effect immediately if you don’t change your billing cycle.

Can I use Squarespace Personal for a business?

Yes, it’s entirely possible to use Squarespace Personal for a business. You can use it to create pages about your offerings, list contact information for your office, collect user emails and more. The only caveat is that you can’t sell products with the Personal plan.

What is the difference between a Personal and Business Squarespace account?

The main difference is the ability to sell products. You can only do that with a Business plan. The Business plan also includes advanced analytics and custom coding capabilities that the Personal plan does not.

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Kristy Snyder is a freelance writer and editor with 12 years of experience, currently contributing to the Forbes Advisor Small Business vertical. She uses her experience managing her own successful small business to write articles about software, small business tools, loans, credit cards and online banking. Kristy's work also appears in Newsweek and Fortune, focusing on personal finance.

12 Phone Skills That Small Business Owners Should Master

by Clint Fontanella

  |  07.31.24  |  

When I worked in customer service, I started on phones. I answered calls for eight hours a day, troubleshooting CRM software for small businesses .

I spoke with every type of customer — new users, loyal customers, and plenty of complainers . I got comfortable answering calls and leveraging my phone skills to create fantastic customer experiences .

Get Phone & Video for Free

In this post, I’ll share my top phone skills for customer support. I’ll explain why each is important and how you can improve them as a small business owner.

Telephone Communication Skills

• Professionalism
• Preparation
• Active Listening
• Channel Transitions
• Improvisation
• Time Management
• Product Knowledge
• Personalization

Below are twelve phone skills that are used constantly in customer service. I’ve organized them into three sections, starting with skills used in any phone conversation.

Basic Phone Skills

Here are what I call the four “Ps” of phone support: politeness, professionalism, positivity, and preparation.

1. Politeness

Politeness is important in any conversation. It shows that you respect others and value their opinions. It can also diffuse a frustrated customer who begins the conversation with a confrontational tone. It’s harder to argue with someone who is nice to you than with someone who is impolite.

How to Improve This Phone Skill:

When you’re on the phone, the customer can only interpret your words and tone of voice. That means how you say something matters as much as what you say.

Pay attention to your tone and maintain an optimistic demeanor. Use phrases like “please” and “thank you,” and ask for permission when you put people on hold. These details go a long way in making you sound competent, confident, and caring about your customers.

2. Professionalism

Professionalism makes it clear that you know what you’re talking about. If you sound nervous or stumble over words, customers will think you’re less experienced and might not trust you. The more confident and professional you sound, the more it lets others know you’ve dealt with these issues before. That will put their minds at ease and make them more likely to trust your solution.

Smooth out your responses and get comfortable talking with strangers over the phone. Relaxing and leaning on your industry knowledge makes it easier to answer questions and sound credible.

A lot of this comes from experience. However, you can position yourself for success with rehearsed responses. Practice what you’ll say when you pick up the phone and end a call. You can also put a customer on a brief hold if you need a moment to consider your response. It will give you time to plan your next steps to act confidently in front of the customer.

3. Positivity

Positivity goes hand in hand with great customer experiences . If you’re negative or don’t sound interested, the customer will have a poor perception of your brand.

That doesn’t mean you have to be insincere. You just have to sound invested in the conversation and optimistic about the outcome. If a roadblock pops up, replace negative phrases like “we can’t do this” with “let’s find an alternative solution.” Choosing the right words can sometimes spin a conversation in a positive direction.

We all have bad days when we’re stressed and don’t want to interact with customers. Unfortunately, our problems aren’t our customers’ problems. We have to find ways to stay positive even if our day isn’t going well.

One way to do that is to take your time between calls and avoid answering the phone if you’re upset. Here’s where a phone system can record voicemails and log them in your CRM . That way, you can take a moment before answering customers to improve your mindset before they speak to you.

4. Preparation

One of the most underrated phone skills is preparation. If you can plan what you’ll say and use a prepared intro and closing statement, you’ll set yourself up for success on your next call.

Additionally, you should leverage data in your CRM to help you with each customer. You can see previous interactions, the products and services they purchased, and any feedback on customer satisfaction surveys . Use this information to guide the conversation and make smart decisions based on the customer’s experience with your brand.

Start by working on your opening statement. When you answer the phone, you should sound confident and ready to solve problems.

My go-to was, “Thank you for calling customer support; my name is Clint. Who do I have the pleasure of working with today?” When they answered with their name, I would follow up with, “Nice to meet you, [name]. What are we working on today?” I practiced this repeatedly because I knew how important the phrasing was. It kicked off every call on the right foot when I got it right.

My other recommendation is to have your computer present or use a mobile CRM . This software contains information you can use to help customers, such as notes, purchase history, engagements, and more.

Customer Service Phone Skills

These phone skills apply specifically to customer service calls . They come in handy when solving problems and troubleshooting issues.

5. Active Listening

Active listening is more than just hearing what someone has to say. It’s focusing on specific details and listening completely, rather than planning your response.

But wait. Didn’t we just talk about the importance of preparation?

Preparation allows us to actively listen to customers. If we prepare with rehearsed statements and contextual information, listening and keeping track of the customer’s story is easy. We can provide a thoughtful response instead of scrambling to come up with something to say.

It sounds cliché, but one of the best ways to improve active listening is to be aware of it. If you find yourself thinking about your response rather than listening, stop. Remind yourself you need to focus on the customer. The more information you can gather from them, the better your conversation will be.

6. Channel Transitions

Phones are a popular channel for customer support. However, that doesn’t mean they’re your best channel for customer support.

Sometimes, it’s best to move a conversation to another communication channel – like email, video, or live online chat . These platforms don’t require you to hold a live conversation; they also let you troubleshoot differently than phones.

For instance, I can send documents and screenshots over email, and we can screen share on web chat . These channels let you provide different information to customers so you can solve their problems faster.

The best way to master channel transitions is to explain why they benefit the customer. I would recommend focusing on speed. Everyone wants their solution faster. If you explain how this transition will lead to a speedy resolution, customers will be more willing to switch channels.

7. Improvisation

Great customer service requires a lot of thinking on your feet. While it’s nice to prepare, you can’t plan for everything, and you have to adapt when things go wrong.

The most common time to improvise is when a customer won’t take no for an answer. You can’t meet their needs, and they won’t be satisfied until they get their request.

In these situations, your best approach is to devise alternative solutions. In customer service, we call them“workarounds” because they’re unique solutions to problems you wouldn’t anticipate. Workarounds are great because they show the customer you’re committed to solving their problem – whether that means bending the rules a little or making special exceptions.

It’s important to have a contingency plan or a series of steps you can take if a call doesn’t go as expected.

For example, the first step I would take is to put the customer on hold. I would ask them if I could gather resources to better support their call. Then, I would take 3-5 minutes to outline a plan. I would brainstorm a few solutions and pick the one I felt would work best.

If that didn’t work, I would move on to the next, and so on. This approach gave me a few chances to solve the customer’s problem before I had to follow up via email.

8. Time Management

Time management is another overlooked customer service skill . No one wants to be on the phone for hours and hours. In fact, the average service phone call lasts about three and a half minutes. If your calls take longer, you should have alerts reminding you how long you’ve been on the phone.

Be sure to check the time when you first pick up the phone. Note when the conversation started, and set a timer for 15 minutes.

When 15 minutes is up, look for a good opportunity to ask this:

This approach was very effective for me. It kept customers happy because it showed that I cared about their time.

It also allowed me to come up with solutions independently. I didn’t have to juggle a conversation while troubleshooting a problem. Instead, I could follow up with the customer once I hashed out a well-thought-out and organized solution.

Effective Phone Communication Skills

These skills help you take an average phone call and turn it into a great customer experience.

9. Product Knowledge

If you possess strong product knowledge, you can avoid a lot of follow-up with customers. The more you know about your business, the easier it will be to answer questions and set expectations. You should know what your products can and can’t do and be familiar with solutions to the most common problems, like refunds, complaints, and requests.

If your business sells a physical product, get a demo and use it as much as possible. Try to put yourself in the customer’s shoes and encounter some of the same roadblocks they face when interacting with your business.

If you’re a service-based company, consider a “ secret shopper ” approach. Call or schedule an appointment with your business as if you were a real customer. Browse your website, review your sales material, and look for ways to request customer support. It will give you a good look into the customer’s experience and perception of your services.

10. Empathy

Empathy can be difficult over the phone, especially with complete strangers. Your tone should convey the right message and let customers know you care about their issues. If your tone is flat or sounds harsh, the customer will focus on that.

Empathy is about reading the room — except, in this case, there is no room. You’re reading the customers’ words and tone and deciphering their feelings based on limited information.

Your best bet is to stick with a professional tone and attitude. Being too cheery might come off the wrong way, and being monotone isn’t fun for anyone. Find a happy medium and adjust from there, using other skills, like active listening.

11. Personalization

Personalization matters because it shows customers you’re listening and invested in the situation.

Take the customer’s name, for example. If you forget it, you’ll spend the whole call thinking about it rather than working on the problem. And, if you slip up, you might create an awkward moment.

On the other hand, if you use the customer’s name throughout the conversation, they’ll feel more comfortable working with you. It’ll feel less like a customer service call and more like a conversation with a colleague.

When I answered the phone, the first step I took was asking for the customer’s name. I wrote it down in our system and started taking notes immediately.

After that, I recorded everything — the products they used and the last time they contacted our businesses. If I asked about the customer’s day, I wrote that down, too.

It was useful not just for the present call but also for future calls. If I talked to the same customer later on, I could ask them how things have been and continue building rapport . It established trust between me and the customer, creating better experiences along the way.

12. Clarity

Clarity refers to your dictation and how concise you are when explaining solutions. Long-winded explanations confuse people – especially when they’re looking for simple solutions.

Remember, most folks don’t live and breathe your business. They need you to simplify things and tell them exactly what they need to know. Start simple and provide additional details as the customer asks for them.

Here’s where I would use a “strategic hold.” Even though I had a solution worked out, I would ask the customer if I could put them on a brief hold. I would tell them, “I’m confident in this solution, but I just want to confirm it before I pass it along to you.”

I would use this time to rehearse what I would say and ensure my explanation was concise. Then, I would talk the customer through my solution. Since I had rehearsed, I could communicate much more clearly, which made for a better conversation. Customers had fewer questions, and they were more likely to trust what I would say.

How to Provide Excellent Phone Support

Small business owners rely on their phones. When you’re constantly on the go, your phone is your lifeline to your business and your primary way of keeping in touch with customers.

Providing excellent phone support starts with these fundamental skills. Practice each, as it will help you create better customer experiences. You’ll improve customer relationships, leading to higher satisfaction, greater loyalty, and repeat sales.

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Workforce expansion hits 4-year low; small business confidence slides [WSJ/Vistage July 2024]

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While uncertainty and inflation have been themes that small businesses have been managing, the increased costs for labor may be thwarting small businesses’ plans for adding personnel and investing in their business. According to 412 small business leaders surveyed in July, just 43% indicate they plan to expand their workforce, the lowest percentage since June 2020. Plans among small businesses to reduce their workforce have held at 8%, while those planning to keep their workforce the same reached 49% in July.

Small businesses are similarly conservative with their plans for fixed investments with just 28% planning to increase investments over the next year, a 17-month low — additionally, 16% plan to decrease fixed investments, which is slightly above the 12-month average.

The fall in investment and workforce expansion plans over the next year led to a decline in the WSJ/Vistage Small Business CEO Confidence Index, dropping to a 7-month low in July of 85.9.

Strategies to offset labor costs

Analysis of previous surveys has shown that labor costs have affected almost 60% of small businesses. Many small businesses reported passing on the costs through price increases, while others absorbed the costs, affecting their profitability. As Megan Torrance, CEO of TorranceLearning in Ann Arbor, Michigan shares, “We are passing some of this along to our customers, while also absorbing some of the increased costs.”

Other small businesses focus on driving productivity to offset increased labor costs.

“We’re increasing our capital expenditure on operating efficiencies utilizing robotics and automation,” says Tom Hilaris, CEO of Ergoseal in Carol Stream, Illinois. “We need to do more without increasing our labor force.”

Rising costs quantified

But labor costs are not just wages; benefits are part of that overall expense. Last month’s survey found that across all types of insurance, costs for health insurance rose the most significantly.

Our July survey quantified all increases in various costs, revealing that some of the steepest cost increases have come from insurance, with 42% of small businesses reporting greater than 10% increases in insurance. However, more small companies still report that labor costs have increased compared to last year.

Eric Flowers, President and CEO of Ramsell Corporation in Concord, California, shares that they are “exploring ways to more cost-effectively pay for employee benefits without shifting the burden to employees while maintaining comparable benefit options.”

July highlights:

The July WSJ/Vistage Small Business CEO Confidence Index was calculated from a survey of CEOs and other key leaders of small and midsize businesses in the field July 8-15, 2024; the results reflect insights from 412 respondents that represent companies with $1-20 million in annual revenues.

• Current Economy: 18% of small businesses believe the economy has improved compared to last year. More than twice as many (38%) think it has worsened, a 4-point increase from last month.
• Future Economy: Just 21% of small business leaders expect the economy to improve over the next year; one quarter expect it to worsen.
• Revenue projections: The percentage of small businesses who expect increased revenues in the next 12 months slides to 57%, reversing the increase from last month.
• Profitability projections: 46% of small businesses expect increased profits in the next 12 months, while 20% expect profits to decline.
• Fixed investment plans: 28% of small businesses plan to increase fixed investments, while just 16% plan to reduce spending in the next 12 months.
• Workforce expansion plans: Workforce expansion plans are on hold as the percentage of small businesses that plan to increase the workforce slips to 43%, a 9-point decrease.

To explore the full July 2024 WSJ/Vistage Small Business dataset, visit our data center or download the infographic .

Category : Economic / Future Trends

As Vice President of Research for Vistage, Anne Petrik is instrumental in the creation of original thought leadership designed to inform the decision-making of CEOs of small and midsize businesses. These perspectives — shared through repo

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