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All communication has two parts: a sender and a receiver. The sender has a message he or she intends to transmit, and s/he puts it in words, which, to her/him, best reflect what s/he is thinking. But many things can intervene to prevent the intended message from being received accurately.
If the communication is verbal, tone of voice can influence interpretation. The boss's words, "Hey, I noticed you were taking an especially long break this morning," could be interpreted as an attack if she or he said that in a disapproving tone, while the comment might be seen as a minor reminder about office rules if it was said in a friendly way. If the employee has a health problem that sometimes requires long breaks, the comment might have even been a friendly inquiry about what was happening and whether the employee needed any help. Here, tone of voice as well as situational and relationship factors would influence the interpretation of the message.
Nonverbal cues also are important. Is the sender's posture open and friendly, or closed and cold? Is her facial expression friendly or accusatory? All of these factors influence how the same words will be received.
In addition to how the message is sent, many additional factors determine how the receiver interprets the message. All new information we learn is compared with the knowledge we already have. If it confirms what we already know, we will likely receive the new information accurately, though we may pay little attention to it. If it calls into question our previous assumptions or interpretation of the situation, we may distort it in our minds so that it is made to fit our world view, or we may dismiss the information as deceptive, misguided, or simply wrong.
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If the message is ambiguous, the receiver is especially likely to clarify it for him or herself in a way which corresponds with his or her expectations. For example, if two people are involved in an escalated conflict, and they each assume that the other is going to be aggressive and hostile, then any ambiguous message will be interpreted as aggressive and hostile, even if it was not intended to be that way at all. Our expectations work as blinders or filters that distort what we see so that it fits our preconceived images of the world. (Conflict theorists call these filters "frames." See the essay on Frames, Framing, and Reframing for more information.)
An analogy can be made to an experiment that tested people's interpretation of visual cues. When people were given eyeglasses that turned the world upside-down, they had to suffer through with upside-down images for a week or two. After that, their brains learned to reverse the images, so they were seeing things right-side up again. The same thing happens when we hear something we "know" is wrong. Our brains "fix" it so that it appears as we expect it to.
Cultural differences increase the likelihood of misunderstanding as well. If people speak different languages, the danger of bad translation is obvious. But even if people speak the same language, they may communicate in different ways.
Common differences are between high-context and low-context communication . Low-context communication stands on its own; it does not require context or interpretation to give it meaning. High-context communication is more ambiguous. It requires background knowledge and understanding (context), in addition to the words themselves, for communication. While everyone uses both kinds of communication, Western cultures tend to use low-context communication more often, while Eastern and Latin American and African cultures tend to use high-context communication. If such differences are not understood and adjusted for, misunderstanding is almost inevitable.[1]
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Culture also affects communication by influencing the recipients' assumptions. As described above, our minds try to twist incoming information to make it fit in our worldview . Since different cultures have very different worldviews, cross-cultural communication is especially likely to change meaning between sender and receiver, as the sender may have a very different worldview from the receiver.
Given our tendency to hear what we expect to hear, it is very easy for people in conflict to misunderstand each other. Communication is already likely to be strained, and people will often want to hide the truth to some extent. Thus the potential for misperception and misunderstanding is high, which can make conflict management or resolution more difficult.
In conflict situations, avoiding misunderstanding takes a lot of effort. Roger Fisher and William Ury list four skills that can improve communication in conflict situations.
Other rules might be added to these four. One is to avoid inflammatory language much as possible. Inflammatory language just increases hostility and defensiveness; it seldom convinces people that the speaker is right. (Actually, it usually does just the opposite.) Although inflammatory remarks can arouse people's interest in a conflict and generate support for one's own side, that support often comes at the cost of general conflict escalation . Making one's point effectively without inflammatory statements is a better option.
Likewise, all opponents should be treated with respect. It doesn't help a conflict situation to treat people disrespectfully; it just makes them angry and less likely to listen to you, understand you, or do what you want. No matter what you think of another person, if they are treated with respect and dignity -- even if you think they do not deserve it -- communication will be much more successful, and the conflict will be more easily managed or resolved. Engaging in deep conversations (through problem-solving workshops or dialogues ) can also reduce misunderstanding by improving relationships , by providing more context to communication, and by breaking down stereotypes that contribute to negative characterizations or worldviews. The more effort one makes to understand the person sending the message, the more likely the message will be understood correctly.
This article talks about misunderstandings between different cultures...particularly highlighting high-context cultures with low-context cultures. We are now seeing in the United States, how there can be cultural misunderstandings between groups that appear on the surface to be quite similar. Republicans and Democrats in the U.S. are mostly all low-context communicators, yet they seem to be almost completely talking past each other. Each sees the world in fundamentally different ways--their interests are different, their understanding of facts is different, their reasons for advocating various policies are different.
Certainly some of this difference is the result of media manipulation, which spawns not only misunderstanding, but distrust and even hatred as a result of propaganda. Extreme stereotyping of "the other," also prevents effective cross-group communication, so when communication between groups occurs (which is becoming increasingly rare as we self-segregate into different parts of the country), the messages are very likely to be misinterpreted.
Much needs to be done to get the right and the left talking at all. But once they start, mediators or facilitators are going to be needed to try to reduce misunderstandings and build a groundwork for coexistence and tolerance.
This is one area where every individual can make a difference. When we talk to our family members who have different belief systems, for example, take care to use good conflict communication skills (see particularly the articles on empathic listening and I-messages) among others, instead of escalatory communication. This grave conflict within the United States is only going to be defused (if it is), one conversation at a time--and it is incumbent upon all of us to start having those disarming, de-escalatory conversations.
Heidi Burgess, August, 2017.
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[2] Edward T. Hall, Beyond Culture . (New York: Anchor/Doubleday, 1971)
[2] We have more detail on active listening on this website in an article called empathic listening --because the author argued that empathy and listening were too closely linked to write two different articles--so he combined them into one.
Use the following to cite this article: Burgess, Heidi. "Misunderstandings." Beyond Intractability . Eds. Guy Burgess and Heidi Burgess. Conflict Information Consortium, University of Colorado, Boulder. Posted: September 2003 < http://www.beyondintractability.org/essay/misunderstandings >.
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High-quality essay on the topic of "Misunderstanding Between You and Your Friend" for students in schools and colleges.
Body language is an important component of communication and misunderstandings here can quickly escalate. Without a proper grasp of your friend's nonverbal cues or personal mannerisms, you might be reading too much into innocent gestures. A friend might not be giving you the cold shoulder; maybe that's just how they relax.
This illustrates how easily a simple misunderstanding can escalate into a conflict between friends. Good friends are expected to be reliable, willing to listen, caring and supportive.
The following 3 short stories express this dilemma in their own unique ways. My first story of 490 words and titled " In Quest of Friendship " indicates the difficulty of turning away someone voicing a crucial need for contact and companionship. My second story of 535 words and titled " Learning From a Book On My Head " refers to a ...
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Miscommunication between friends occurs when there is a failure to express thoughts, feelings, or intentions clearly, leading to misunderstandings. In simple terms, it's the unintentional gaps in understanding among friends that result in confusion, conflicts, or tension.
How to handle difficult conversations with friends and maintain your relationship. Learn from the experts on conflict resolution.
Describe a time that you and your friend had a disagreement. You should say: when this happened. who you disagreed with. what you and your friend argued about. and if you two solved the disagreement in the end. [You will have to talk about the topic for one to two minutes. You have one minute to think about what you're going to say.
Inspirational Story On Misunderstanding Between Friends 4to40.com July 28, 2018 Stories in English 6,308 Views Amit and Nikhil were fast friends. Both were 11 years old and studied in class 6. Both the friends were helpful and caring. They always took care not to hurt each other's feelings.
Navigating disagreements with friends can be tricky, especially if you're no expert in how to handle conflict. Here are some tips.
500+ Words Essay on Friendship. Friendship is one of the greatest bonds anyone can ever wish for. Lucky are those who have friends they can trust. Friendship is a devoted relationship between two individuals. They both feel immense care and love for each other. Usually, a friendship is shared by two people who have similar interests and feelings.
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Include a Misunderstanding: Introduce a moment of confusion or miscommunication between the friends. Write a Short and Engaging Dialogue: Keep the talking concise and engaging, capturing the essence of a conversation between two people. Make sure it flows naturally and maintains a conversational tone. Wrap Up the Conversation: Conclude the ...
Be sensitive. Try to offer solutions when appropriate, but know when to listen. Don't underestimate the importance of a listening ear. Most important, be loving in what you do. Don't go out to "get" the other person, but try to focus on peacefully resolving the disagreement. Resolving conflict in any friendship is not the most pleasant ...
Having a conversation without asking for clarification can cause miscommunication among friends. Listening with the intent to respond rather than active listening and bias or negative assumption and interpretation can create miscommunication between friends. The best way to navigate through any relationship is to be open and honest and to share ...
Two friends, Renny and Rimay, had a misunderstanding that led to hostility between them. Rimay complained to their teacher, Mrs. Reza, accusing Renny of taking her patient and boyfriend.
Even the best of friends argue sometimes. Arguments between friends can lead to hurt feelings, avoidance of one another, an increase in future conflict, and ultimately, the breaking down of the friendship altogether. In order to mend the friendship, you may need to first address the problem or argument. It can hurt and be difficult, but luckily there are positive ways of dealing with arguments ...
A narrative essay on a misunderstanding between friends is a way to tell a story about a miscommunication or misinterpretation that occurred between two friends. It can explore the causes of the misunderstanding, the impact it had on the friendship, and the resolution or lessons learned from the experience.
This article talks about misunderstandings between different cultures...particularly highlighting high-context cultures with low-context cultures. We are now seeing in the United States, how there can be cultural misunderstandings between groups that appear on the surface to be quite similar.
Misunderstanding between friends full essay. Answers. Answer 1. When anything is spoken that wasn't meant to be taken literally, misunderstandings can occur. This frequently happens between friends, and a lot of them have been hurt by miscommunication since they don't know how to fix it, leading to friendships being shattered.