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5 Customer Service Manager Resume Examples for 2024

Customer Service Manager

Best for professionals eager to make a mark

Looking for one of the best resume templates? Your accomplishments are sure to stand out with these bold lines and distinct resume sections.

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• Customer Service (CS) Manager
• CS Manager 2
• CS Manager 3
• CS Manager 4
• CS Manager 5
• Customer Service Manager Resume Writing 101

You facilitate customer engagement and organic growth by taking ownership of any obstacles in your path and proactively solving customers’ problems. You’re also a pro at planning strategic goals and helping your team meet them.

But how do you make an online resume ? How do you highlight your analytical thinking and leaderships abilities with the best format ?

We’ve been helping people out with customer satisfaction and management resumes for years, so don’t worry: These five customer service manager resume examples and cover letter writing tips can help!

Customer Service Manager Resume

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Why this resume works

• Use Trenton’s resume for inspiration. He’s able to fit a solid career objective, extensive work experience, and his best skills without going overboard. Last but not least, ensure you’ve got everything on one page, and try cooler tones like light blue for extra aesthetics.

Customer Service Manager 2 Resume

Customer Service Manager 3 Resume

Customer Service Manager 4 Resume

Customer Service Manager 5 Resume

Related resume examples

• Entry Level Customer Service
• Retail Customer Service
• Customer Success Manager
• Bilingual Customer Support
• Customer Service

What Matters Most: Your Skills & Work Experience Sections

Your skills section should show the fundamentals of why you’re qualified to work as a customer service manager. What are your interpersonal strengths? Are there any programs you use to get things done, like Salesforce or MS Teams?

Recruiters want to see a balanced set of hard and soft skills (leaning towards the technical side with abilities like sales strategy and data analysis) worded in an analytical, efficient way. Be specific!

Ditch any generic terms about “communication.” Instead, go beyond the surface and use your skills to describe how you leverage those abilities within your specific profession by leading your team and overcoming obstacles.

Here are some examples:

9 top customer service manager skills

• Team Leadership
• Employee Satisfaction
• Customer Satisfaction
• Problem-solving
• Data Analysis

Sample Customer Service Manager Work Experience Bullet Points

Your skills are undoubtedly awesome, but your experience section shows recruiters why that matters: What kind of impact did you have on profits and customer satisfaction with your abilities? Can you set off your skills with examples of how well you apply them on the sales floor?

You’re going to need to measure your success to show that you can back your claims of excellent customer feedback and labor optimization, too. Recruiters want to see solid evidence that you’ve come a long way throughout your career and accomplished plenty.

Quantifying your success can take the form of performance percentages, customer retention, sales increases, or satisfaction rates.

Here are some samples:

• Designed and built a comprehensive reporting infrastructure for coaching under-performing customer service specialists, improving average performance by 24%
• Led customer service specialist team through HubSpot migration and handled unresolved challenges to maintain a customer retention rate of 92%
• Identified gaps and bottlenecks in customer care, institutionalizing actionable and incentivized customer feedback cards that improved customer retention by 71%
• Reworked existing processes to improve customer retention by 12% and customer satisfaction by 19%
• Followed up with customers to update them on claim requests, achieving a 96% customer approval rating

Top 5 Tips For Your Customer Service Manager Resume

• It’s hard to narrow down your vast array of customer service experiences, but give your resume a hard limit of just one page. Anything else you put on page two will likely be glossed over anyway, leaving that story of how you revolutionized customer retention unread.
• Don’t try to quantify your impact with random headcounts or project numbers, since those can feel weak without a supporting point. If you include similar metrics, make sure you strengthen them with sales rates or customer rating percentages that clarify their relevance.
• Still struggling to part with some of your favorite work history points? Set the best memories of your HubSpot migration aside to write an effective cover letter ! You’ll want the same gold nuggets for that anyway: Actions, impact, and metrics .
• When picking a template , make sure your experience takes center stage on your customer service manager resume. The growth and diversity in your experiences with customer relations and sales data make you unique, so don’t let anything steal their thunder!
• Alongside demonstrating steady advancement throughout your career, you’ll want to spotlight a versatile array of experience points. Show recruiters that you can tell a story through data, since that’s what you’d do for your customer service team!

It’s common for people to use a pop of color to give their resume some personality. Minimal colors can set off your name and contact info or draw attention to your section headers, but keep everything readable. Your resume should look more like a data report than a sales display!

Revisit each job description before you apply and look for keywords (like ZenDesk or employee coaching) or value statements that you can switch out and reflect in your resume. This finishing touch doesn’t take much time, but it goes a long way!

It’s all about advancement, improvement, and growth! Arrange your work experience points to show a consistent increase in the magnitude and complexity of your accomplishments. Show that you can navigate all types of customer service initiatives, from direct interactions to team guidance and delegation.

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Service Manager Resume Examples & Writing Guide for 2024

A well-written service manager resume is the key that can unlock the door to the dynamic and exciting world of the automotive industry. Like a well-oiled machine, it should run smoothly, delivering all the necessary information employers are seeking, at a glance. And with this guide, packed with practical tips, detailed examples, and real-life resume samples, will help you achieve just that.

This comprehensive guide is designed to equip you with the knowledge, insights, and practical advice required to revamp your resume , leaving your competition in the dust.

In the course of this guide, we’ll focus on:

• Formatting your service manager resume
• Crafting a strong resume summary or resume objective
• Selecting the best service manager skills for your resume
• Making your service manager work experience stand out
• Effectively listing your education on a resume
• Selecting relevant extra sections
• Average salary and outlook for automotive service managers
• Accessing top resources for job-seekers in automotive industry 

Oh, and if you want to turn your LinkedIn profile into a resume with just one click, we've got you covered.

1. How to properly format your automotive service manager resume

Effective formatting is crucial for your resume as it organizes your information and makes it easily digestible for employers. 

There are three main types of resume formats to consider:

• Chronological resume format: This is a widely used format where your work experience is presented in reverse chronological order, starting with the most recent position. It often suits those who have a continuous career path in the car industry, as it clearly shows their consistent professional growth.
• Functional resume format: This format highlights your skills and qualifications over chronological work history. It's particularly useful for candidates with a diverse range of jobs or significant gaps in their employment history. The focus here is primarily on the specific skills that make you a fit for the automotive service manager position.
• Hybrid resume format: The hybrid format offers a blend of both the chronological and functional formats. It highlights your skills and qualifications and also illustrates your work history in reverse chronological order. This format can work well for those with a combination of job experiences across various fields and particular skills within the car industry.

Each resume format has its pros and cons, but you need to choose one that makes your experience and skills shine. The goal is to make your information easy to read, so employers can see why you're perfect for the service manager job.

Try our AI Resume Writer and have your resume ready in minutes!

2. how to craft a strong resume objective or summary.

Whether you're a seasoned mechanic or just revving your engines to enter the car industry, your resume summary or objective sections are the pit stops where you can make a lasting impression. 

It's not just about listing skills. It sets the stage for what follows and often decides whether the hiring manager will continue reading or move onto the next applicant. 

Here's the difference between the two, and how to use each:

Resume summary: This concise paragraph offers a quick glimpse into your career journey and valuable skills. If you're an experienced professional looking to secure that service manager role, here's what a compelling summary should include:

• The job title you're aiming for, e.g., Automotive Service Manager
• The key skills you've gained in your career that fit this role
• Your significant achievements in your previous jobs

Incorrect service manager resume summary example

I have managed many people and worked in cars for more than 10 years. I'm looking for an exciting role in managing car services.

Correct service manager resume summary example

Automotive Service Manager with a decade of experience in leading teams and improving the efficiency of operations. Successfully implemented strategies that increased customer satisfaction by 30%.

Why is it correct? It showcases specific skills (team leadership, efficiency enhancement) along with measurable achievements (30% higher customer satisfaction), helping hiring managers understand the candidate's abilities and impact.

Resume objective: A resume objective is a statement of your career goals. This is great for newcomers to the industry or people changing careers. It should express:

• The job role you're applying for 
• Relevant skills you bring to the table
• How you plan to use these skills to benefit your prospective employer

Incorrect service manager resume objective example

I've just started learning about cars but I'm ready for the challenge of starting my career as an Automotive Service Manager.

Correct service manager resume objective example

Automotive Technology Graduate with strong customer service skills seeking an Automotive Service Manager role. Aiming to use my knowledge of vehicle repair and maintenance to improve customer satisfaction and boost team performance.

Why is it correct? This objective precisely states the candidate's qualifications (Automotive Technology Graduate, customer service skills) and profiles how these qualifications can be incorporated to enhance business outcomes (improve customer satisfaction, boost team performance).

Whether you write a resume summary or objective, be sure it's relevant and paints a compelling picture of why you are a solid match for an automotive service manager role.

3. How to choose the best service manager skills for your resume

The skills section should offer a snapshot of your service management abilities relevant to the job. Imagine it as your personal tool kit — it showcases the tools, or skills, you've got under the hood. In other words, it's about your hard and soft skills .

Think of hard skills as the technical stuff you've learned through education, training, or experience that you can apply directly to the job. 

The best hard skills for your automotive service manager resume

• Automotive diagnostics and repair
• Knowledge of auto-parts
• Inventory management
• Proficiency in AutoMaster and CARFAX
• Customer relationship management
• Understanding of automotive safety guidelines

Soft skills , on the other hand, are your people or interpersonal skills. They're not about what you do, but how you do it — your personality traits, or how you interact with others. 

The best soft skills for your automotive service manager resume

• Stellar communication skills
• Strong leadership abilities
• Excellent customer service 
• Problem-solving capabilities
• Flexibility and adaptability
• Time management
• Ability to work under pressure

And remember that  the skills appearing in the job post are the employer's wish list. If you see it there, and you've got it, make sure it's upfront and center in your skills section. Not only does it show you've got what it takes, but it also proves that you're matching your qualifications to their needs.

Find out your resume score!

4. How to craft your service manager work experience and key projects section

The work experience section is clearly the engine of your resume — it powers your case to the potential employer. For an automotive service manager position, there are a few key elements you should highlight in this section:

• Highlight achievements: Instead of listing every duty you had, focus on what you accomplished in those roles.
• Use metrics: Numbers help illustrate the impact you made in your past jobs. Give specific numbers if you can.
• Include relevant keywords: Use terms that resonate with the service management job description to catch the eye of both hiring managers and automated applicant tracking systems (ATS) .
• Detail key projects: This is where you can really shine. Highlight specific projects you've led or contributed significantly to, especially those with measurable outcomes.

Incorrect service manager work experience and key projects example

Automotive Service Manager at AAA Cars, 2016-2020

• Managed the service team
• Responsibly handled customer complaints
• Met deadlines for servicing

Key project

• Led the implementation of an automated scheduling system.

Correct service manager work experience example

• Led a team of 10 automotive technicians, improving overall team productivity by 25%.
• Implemented a customer feedback system, reducing customer complaints by 30%.
• Consistently achieved 100% on-time completion of all scheduled services.
• Led the implementation of an automated scheduling system, improving service delivery by 25% and achieving 100% of service deadlines.

Why is it correct? This candidate clearly outlines their main roles, but more importantly, they highlight the improvements they made in those roles. They provide specific numbers to quantify their success, giving the hiring manager a clear idea of their capabilities. They also included key terms such as 'led', 'implemented', and 'achieved', which might be the exact keywords the employer is looking for.

In a nutshell, a standout work experience section requires more than just a list of your previous duties. Including targeted achievements and quantifiable results will help show potential employers that you could be a valuable addition to their team.

5. How to list your education on a service manager resume

The education section, while often straightforward, still holds the potential to set you apart. Let's talk about what you should include in your service manager education section and how to amplify it to your advantage.

Start with your highest degree first. Include:

• The name of the degree
• The institution you attended
• The years you were there
• Relevant courses (optional)
• Extracurricular activities (optional)

If you've got relevant courses outside of your degree, it's a good idea to include them. This could be anything from a workshop on customer service to a certification in automotive technology.

If you excelled in your studies (like making the Dean's list), or you were part of relevant extracurricular activities or organizations, mention it.

If your education doesn't directly relate to automotive service management, all hope is not lost. During your time in school, you've likely gained skills that can be applied to the job, like team leadership, time management or problem-solving. Mention these transferable skills under each degree, making sure to relate them back to the job description.

Directly relevant education section example

Bachelor of Automotive Management 

Ferris University, 2015-2019

• Graduated with Honors
• Completed a customer service internship at Fast Cars Service
• Relevant Coursework: Automotive Parts Management, Leadership in Automotive Service

Here, the candidate has mentioned their coursework, their honors distinction, and also their relevant internship.

Non-directly relevant education section example

Bachelor of Business Administration

State University, 2010-2014

• Phi Beta Kappa Society Member 
• Transferable Skills: Leadership (led a class project of 5 students), Problem-solving (developed a new strategy for fundraising for a student organization)

Here, the candidate doesn't have a degree in a directly relevant field, but they've highlighted transferable skills that would make them a great fit for the automotive service manager role.

In short, your education section is more than just your degree. It's an opportunity to highlight relevant courses, achievements, and transferable skills that will make you an asset to the company.

6. How to select relevant extra sections for your service manager resume

Extra sections in your service manager resume might seem optional, but they can play a pivotal role in your job-winning strategy. 

Choosing relevant extras depends on a deep understanding of what sets you apart from other candidates . The ideal ones provide insight into your character, competencies and commitment to the profession, showcasing that you bring more to the table than just the basic qualifications.

Start by reflecting on your qualifications that match the typical requirements for an automotive service manager.

• Does your second language enable you to communicate with a larger customer base?
• Does an external training course you attended offer an insight into enhanced customer service strategies?
• Are you a member of a well-respected automotive association that illustrates your commitment to the industry?

Here are some extra sections that might make your resume stand out:

• Certifications and licenses: If you have any relevant certifications such as the Automotive Service Excellence (ASE) certification, this section shines a spotlight on your commitment to ongoing learning and industry standards. And it's a solid proof of your knowledge and expertise in the field.
• Professional affiliations: If you're a member of a professional organization like the Automotive Service Association, add it. It shows that you're engaged with the broader industry and likely up-to-date on the latest trends and insights.
• Awards and accolades: If you've received any awards related to your work — such as a 'Best Customer Service' award — do put them in. It showcases your exceptional performance and distinguishes you from other candidates.
• Languages: If you're fluent in languages other than your native tongue, it can highlight your capability to communicate with a wider customer base.

Here are some examples of how to list extra sections on your resume

Certifications

• Automotive Service Excellence (ASE) Certification, 2019
• Advanced Diagnostic Techniques Certificate, ABC Technical Institute, 2018

Professional affiliations

• Member, Automotive Service Association, 2017-Present
• Spanish: Fluent
• Mandarin: Intermediate

7. Average salary and outlook for automotive service managers

As an automotive service manager in the making, you're setting your sights on a landscape rich with opportunities. Both job prospects and the financial outlook in this sector are encouraging.

Over the next decade, the automotive industry is set to shift into a higher gear. Job openings for automotive service managers are expected to accelerate , with a projected increase in demand of about 6% from 2018 to 2028 . This upward trend signals more opportunities to step into your desired role or advance in your career.

When it comes to financial rewards, automotive service managers can anticipate a competitive compensation package. On average, professionals in this role earn an annual salary of approximately $50,282 . 

However, keep in mind that this figure can vary based on several factors, including your location, level of industry experience, and the size of the business you're involved with.

In a nutshell, the career path of a service manager offers an exciting blend of growth-driven opportunities and a secure income. And so, it seems to be a future-forward choice on the fast track to success.

8. Top resources for job-seeking automotive service managers 

Now that you know how to make a persuasive service manager resume, it's time to get your hands dirty and start looking for job postings! But finding suitable work opportunities is everything but easy. You can start by searching through these resources: 

• Industry-specific job boards: Many platforms, such as Automotive News , Auto Job Central , or iATN Auto Pro Jobs list job openings in dealerships, auto repair shops, and related services, catering specifically to professionals in automotive service management. 
• Indeed: By filtering for automotive service management positions, Indeed can serve as a useful tool for finding opportunities across a wide range of locations and company sizes.
• LinkedIn : Again, use targeted search terms related to the automotive industry and service management, to discover job postings and opportunities for networking with industry professionals.
• Professional associations: Professional associations can offer you many useful resources, including job listings, access to specialized publications, training and certification, just to name a few. Consider joining, for example, the Automotive Service Association (ASA), the Institute of the Motor Industry (IMI), or the Auto Care Association .  
• Certifications: Adding new certifications to your resume can boost your chances on the job market. Apart from acquiring new knowledge, they also showcase your desire to keep learning and developing professionally. You can look at certifications offered by the Automotive Service Excellence (ASE), the MTA Institute , or the British Columbia Institute of Technology (BCIT). 
• Courses: You can also further your education and gain new skills with courses offered by online platforms, such as TAFE Courses , Coursera , edX , or Udemy .

Please, remember that the process of job search is more of a marathon than a sprint. It can take months on months until you finally find a job opportunity that fits the bill. So, make sure that your resume and cover letter are ready to impress even the most demanding recruiters.

Service Manager Resume FAQ

How often should i update my automotive service manager resume.

You should update your resume anytime you gain new skills, experiences or accomplishments. However, as a rule of thumb, it's wise to review and update your resume every six months.

Should I include hobbies in my automotive service manager resume?

Only include hobbies if they add significant value or draw interesting parallels to the desired role. For instance, if you are part of a car restoration club in your spare time, it may be worth mentioning.

How many pages should my automotive service manager resume be?

A resume should ideally be one page long. However, with extensive experience, it can extend to two. Remember, the goal is to provide a concise overview, not a detailed life story.

Should I include every job I've ever had on my resume?

No. Your resume should only include positions that are relevant and highlight skills that apply to the automotive service manager role you're applying for.

Can I use the same resume for every automotive service manager job application?

While the bulk of your resume might remain similar, it's advisable to tailor each application to fit the specific job description. Highlighting different aspects of your skills and experience to match various job requirements can increase your chances of success.

Julia Belak

Julia is a Certified Professional Résumé Writer (CPRW™) and an active member of the Professional Association of Résumé Writers & Career Coaches (PARWCC™). She is also a passionate translator and graphic designer. Julia holds degrees in translation and interpretation and has international work experience in various countries across Europe, as well as in China and Panama. Julia formerly taught academic writing and contributed as a graphic designer to outlets such as The Business of Business. You'll often find her with a book in one hand and a specialty coffee in the other, always on the lookout for new insights.

All automotive resume examples

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All service manager resume examples

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Services Manager Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the services manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Directly responsible for the performance and operational effectiveness of the Exchange and/or assigned departments, as well as compliance with all operating procedures. Analyzes the overall efficiency and integrity of assigned functions with particular emphasis on high risk areas that may be susceptible to loss such as inventory shrink, shoplifting, refund fraud, paperwork error, associate theft, receiving and Open Purchase Order (OPO) errors. Ensures that all directives, policies and regulations relative to the management of cost control and loss prevention are adhered to. Actively works to create an environment intolerant of internal and external theft, paperwork error and inventory shrink
• Responsible for ensuring proper cash control and maintenance of cash receipts. - Directly responsible for the performance and operational effectiveness of the Exchange and/or assigned departments, as well as compliance with all operating procedures. Analyzes the overall efficiency and integrity of assigned functions with particular emphasis on high risk areas that may be susceptible to loss such as inventory shrink, shoplifting, refund fraud, paperwork error, associate theft, receiving and Open Purchase Order (OPO) errors. Ensures that all directives, policies and regulations relative to the management of cost control and loss prevention are adhered to. Actively works to create an environment intolerant of internal and external theft, paperwork error and inventory shrink
• Maintains quality control of services rendered and products sold. - Provides guidance and support to branch service locations. Visits branch Exchanges and locations to resolve problems in areas of responsibility and, based on recurring problems and/or those which may be common to several Exchanges, recommends revisions to governing policies and procedures
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Directly responsible for the performance and operational effectiveness of the Exchange and/or assigned departments, as well as compliance with all operating procedures. Analyzes the overall efficiency and integrity of assigned functions with particular emphasis on high risk areas that may be susceptible to loss such as inventory shrink, shoplifting, refund fraud, paperwork error, associate theft, receiving and Open Purchase Order (OPO) errors. Ensures that all directives, policies and regulations relative to the management of cost control and loss prevention are adhered to. Actively works to create an environment intolerant of internal and external theft, paperwork error and inventory shrink. - Works under the direction of the NEO/GM, or Operations Manager
• Direct responsibility for the management of Service, Membrane cleaning and Dispatch Operations
• Estimates sales growth for departments based on annual financial planning program goals established by NEXCOM
• Plan and execute holiday and special events in conjunction with the Catering Managers
• Work cohesively with co-workers as part of a team
• Create plans/programs and provide recommendations that support departmental budgetary and financial goals while meeting client/customer/group expectations
• Work with F&B managers and keep them informed of F&B issues as they arise
• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures
• Work with sales staff to service and solicit new business. Up-sell client events and manage function space and room block inventory as assigned
• Performs all other job related duties as requested
• Reporting to the Region Projects & Services Executive
• Contributing to sales & operations planning including Blueprint and S2 operating rhythm
• Partnering with sales/commercial ITO, platforms and supply chain
• Driving SmartServe field service dispatch and technical case management
• Developing and executing on a global field service resourcing strategy including training programs, methods and procedures
• Leading the highest standards of EHS, working with our field teams and EHS leaders towards achieving our goal of zero injuries
• Focusing our service operations in terms of fulfillment of EHS, quality, on-time delivery and cost
• Detailed knowledge of ISG’s Governance Services methodology as well as ability to provide links into other areas of ISG
• Ability to work in a matrix environment, demonstrating strong collaboration and partnering skills
• Strong oral and written communication skills. Strong interpersonal and leadership skills
• Ability to document, plan, market, and execute programs
• Project management knowledge
• Able to deploy and measure benefits of lean and productivity enhancement initiatives
• Comfortable with ambiguity and solving multiple complex problems
• Strong verbal and written communication skills; executive status and dashboard reporting
• SAP Knowledge
• Able to work with SFDC

15 Services Manager resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, cim core services manager resume examples & samples.

• Ability to lead discussions in strategic and operational initiatives, projects and issues
• Act as project director/manager for planned and ad hoc projects
• Represent Morgan Stanley in relevant Industry wide forums
• Experience in a global/regional vendor management role
• Broad experience in vendor management and outsourced CIM facilities
• Strong interpersonal/relationship management skills
• Strong written and oral communication and presentation skills in English (able to lead client meetings with senior personnel and deliver persuasive presentations, etc.)
• Strong contract negotiation skills
• Wide network of industry contacts and sources
• Team Player – ability to build effective relationships across groups
• Effective organisational skills – ability to prioritise workload to meet deliverables
• Self motivated – consistently seeks, and has proven record of delivering, results beyond the teams’ and clients’ expectations
• Smart, corporate image
• Flexible approach to duties and hours of work
• Good IT skills with a working knowledge of MS Excel, MS Word and MS Access
• Knowledge of the Securities and Investment Banking industry

Premium Services Manager Resume Examples & Samples

• Committed to ensuring superior customer service
• Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner not only with clients and guests, but with co-workers within the organization
• Able to meet tight deadlines and work effectively in a high-pressure environment
• Highly organized with good coordinating and project management skills
• Ability to read, listen and communicate effectively in English, both verbally and in writing
• Ability to calculate figures and amounts such as discounts, interest, escalation rates and sales volume
• Ability to analyze problems involving many variables
• Ability to access and accurately input information using a moderately complex computer system. Must possess basic computer skills using such programs as Microsoft Word and Excel. Knowledge of ticketing, CRM, and/or food and beverage ordering software is preferred but not required
• Must be able to work evenings, weekends and holidays

WM PQM Event Management Services Manager Resume Examples & Samples

• Bachelor's Degree in Management Information Systems, or related field and 3+ years of experience as an IT Project Manager or Change Manager
• Excellent coordination and listening skills
• Ability to clearly articulate messages to a variety of audiences, including the ability to influence across the organization
• Resilient and tenacious with a inclination toward policy and process
• Team player able to work collaboratively and effectively with and through others, at all levels in the organization
• Forward looking with process improvement in mind
• ITIL Certification is a plus

Trustee Services Manager Resume Examples & Samples

• Assist Head of Trustee Services to ensure that work is processed efficiently and compliance with the Group policies, statutory rules and regulations including the MPFSO, MPFGR, SFO and SFC Unit Trust Code of Conduct
• Coordinate among stakeholders, fund lawyers for the constitutive documentation review, liaise with legal counsels and clients pertaining to new business
• Work with Client On-Boarding team to fulfil the Know-Your-Customer process as trustee of the funds and coordinate to obtain necessary approvals from Senior Management if required
• Assist Head of Trustee Services or work with business partners or service providers for any funds or client issues and Request for Proposal (RFP)
• Monitor service providers via regular KPI review to ensure regulatory compliance and quality of service delivery
• Perform onsite due diligence review on service providers and investment managers in order to discharge the trust company’s fiduciary duties
• Coordinate among service providers for the audit timetables, review letter of engagement and letter of representation, liaise with Group Audit and external auditors during the company and fund audit processes
• Review and approve all investment compliance checklists for new funds
• Prepare meeting materials; attend the trust company’s various oversight committees and Board meetings
• At least 6 years proven experience in unit trusts/ mutual funds trustee background with fund accounting knowledge and background in trustee company/ asset management/ international financial services company
• Solid knowledge on global custodian, fund administrator, registrar and transfer agency will be preferable
• General investment or product knowledge and understand securities/ banking practices and regulations of Hong Kong
• Strong risk awareness mindset to ensure protection of investor interests
• Ability to articulate, formulate and deliver high quality presentations and communicate with all levels
• Independent, mature and performance driven
• Capable of managing multi tasks and tight timelines
• Full conversant in both English and Cantonese; Mandarin would be an advantage

General Services Manager Resume Examples & Samples

• Operational and budgetary responsibility for the General Services function
• Manage all General Services Vendors both off and on site
• The production of monthly MIS information for all services and staffing
• Generate and manage reports and performance statistics on an as required basis
• Ensure all vendor staff are properly trained and familiar with all relevant procedures
• Ensure procedural compliance and update of procedures as required
• Represent General Services at all relevant GS meetings in Northern Ireland and other locations as required
• Work with risk and control and carry out assessments including TPISA
• Complete RCSA documentation and entitlement reviews
• Ensure all services are delivered in accordance with minimum operating standards
• Implement Global Product strategy as required
• Minimum of 5-7 years operational experience in related or similar areas, ideally within financial services
• Developed vendor management experience including SLA and KPI management
• Significant client liaison or relationship management experience
• Fundamental understanding of controls and associated processes. Worked with risk management, preparing risk assessments, and identifying key risk indicators
• Change and Project Management experience
• Strong People Management and Influencing skills. Good understanding and application of Customer Service principles
• Must be computer literate with good knowledge of Windows, MS Office, MS Project and MS Visio
• Excellent interpersonal skills and confidence
• Able to work autonomosly across all activities and only escalate where necessary
• Focus and driven by results
• Flexible and responsive manner
• And organised approach with attention to detail
• Entrepreneurial approach including the ability to identify opportunities and to react accordingly
• Resilience, adaptability and the ability to remain focused
• Ability to achieve results through influence of stakeholders and clients
• The ability to communicate at senior management level and create a relationship structure within all business groups
• Ability to communicate at all levels, both written and verbal

Digital Services Manager Resume Examples & Samples

• Develop and formulate digital delivery strategy for the business. Manage the deployment of online systems to be available to customers
• Help to market and promote digital services and products to customers
• Ensure digital applications are secure and safe for customers to use, including support for vulnerability assessments
• Ensure the delivery of digital services and products are reliable and efficient
• Ensure business is in the forefront using latest digital technology to better service its customers
• Develop and formulate the digital strategy to support the channel for the business in conjunction with EMEA Digital Team
• Manage the deployment of digital technology developments for the business from a strategic as well as operational level. This includes review and approval of business requirements, ensuring system setup is understood and parameters / configurations are correctly applied, ensuring testing is conducted to the appropriate level, and that any applicable operational processes are in place
• Manage app store accounts
• Ensure that business MIS for digital services are accurate and timely so as to capitalize on the sales opportunities and mitigate financial risk
• Develop and enhance channel delivery to support new and existing products and services to our customers
• Enhance and develop remote systems delivery to allow customers to reach us anytime
• Have a ready back-up for self
• Sound knowledge of banking and investment products and services
• Sound knowledge of the uses of digital to provide business value
• Sound knowledge of competitor activity pertaining to the use of digital
• Strong background of project delivery in a multi-faceted project team
• Excellent data analytics and presentation skills
• Strategy and planning skills to craft a Digital Strategy and the ability to evangelise and implement it
• Strong relationship and negotiation skills
• Tenacity and integrity in handling projects where resources are geographically diverse and have conflicting priorities
• University degree in a related area, preferably post-graduate qualification

Global Voice Services Manager Resume Examples & Samples

• Management of global voice integration team responsible for implementation (build) of a variety of voice platforms including Cisco and Avaya PBX and peripherals, Contact Center applications and peripherals (Avaya and Cisco), voice recording (NICE), Proactive Dialer (Aspect), IPC trade floor systems, and voice carrier services (ISDN, TDM and SIP based services)
• Manage team resources via schedulilng and resource planning
• Maintain global infrastructure budget by reviewing, managing and prioritzing project expenses to ensure adherence to fiscal targets and goals
• Produce metrics and reporting highlighting financial performance and key performance indicators for regional and global deliverables
• Oversee and administer global project portfolio via NPMS database
• Interface with regional and global voice and non-voice work streams in an effort to streamline delivery of products and services
• Act as escalation point for global project portfolio
• Create and manage comprehensive goals for each region related to optimization, safety and soundness and new technology deployments
• Document and present overall voice optimization and safety & soundness strategy for senior management consumption
• Deliver performance reviews and staff coaching as part of overall organizational development
• Audit reporting. Providing leadership during audits
• Adherence to all Citi Security roles and responsibilities which include
• Acting in accordance with Citi’s information security policies
• Protecting assets from unauthorized access, disclosure, modification, destruction or interference
• Execution of particular security processes or activities
• Ensuring responsibility is assigned to the individual for actions taken
• Reporting security events or potential events or other security risks to the organisation
• Core hours of cover are Mon-Fri 8am-5PM
• COB Co-ordination, testing and documentation
• Responsibility for Documentation, covering PCM, General TASKS, and Support for RCSA
• Working with global teams on global standards and configuration to build “Best In Class” standards
• 10 years of applicable experience
• Extensive experience managing a global team responsible for enterprise-scale voice deployments on a variety of platforms and adjuncts
• Experience with managerial accounting and finance concepts, including budgeting and spend management
• Experience of a financial services environment highly desirable but not essential
• Experience of customer support in a time-critical environment solving time critical production issues and problems
• Experience of working in a heavily controls-focused environment highly desirable
• Knowledge of Avaya and Cisco PBX hardware up to and including Avaya CM 6.3 and Cisco CUCM 8.6 releases
• Knowledge of voice adjuncts; including Avaya AES, Cisco CUPS, Call Management System, Modular Messaging, Unified Messaging, and AcmePacket Session Border Controllers
• Experience with call center application and functionality including vector, VDN and DNIS routing design
• Understanding voice and contact center operations, testing and validation
• Trunking, including ISDN and SIP-based services
• TCP/IP, DHCP and networking experience
• Standard office automation products (Word, Excel, Powerpoint, etc.)
• Fluent written and spoken English

Protective Services Manager Resume Examples & Samples

• Must have previous corporate security or transferable law enforcement/military security experiences
• Proven leadership abilities
• Rapidly analyze complex alarm and incident information from systems used by SOACC and maintain proficient operational knowledge of these systems as technology advances
• Identify emerging risks and trends within Operations and formulate proactive escalation assessments as appropriate, maintaining focus on the realized or potential risks to BAC employees, facilities, or Operations
• Effective interpersonal, communication and writing skills
• Ability to propose and execute on approved business strategies with minimal oversight
• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Team focused
• Security or Command Center management experience
• Proficiency in MASterMind Alarm Monitoring, RemoteLink, Compass, NICE and Crystal ReportWriter software
• Demonstrated proficiency in digital video management, CCTV and intrusion detection
• Versed in SharePoint site development and management
• Active relationships with strategic business partners, team members and external contacts that are relevant to SOACC

Japan Member Services Manager Resume Examples & Samples

• Responsible for leading the Disney Vacation Club Japan Member Services team, a team of approximately 25 hourly, non-union Cast
• Drive operational performance with inspirational leadership; responsible for providing daily leadership to a team of hourly Cast Members to provide an exceptional level of service and ensure operational goals and service standards are met
• Responsible for coaching and developing Cast in all areas of performance including metrics and behaviors related to the Member and Cast experience. Coaching and development activities include (but not limited to)
• Listening to individual calls to provide feedback
• Facilitation of disccussions and regular team meetings related to operational/product updates and weekly/monthly achievement levels and goals
• Conducting regular one on one meetings to provide ongoing development
• Writing/conducting regular performance evaluation
• Embrace our Disney heritage, lead by example and continually exemplify a positive demeanor while working to develop and motivate a diverse group of Cast
• Ability to speak, read, and write in Japanese
• Ability to work overnights
• Minimum 1 year of previous leadership experience with Disney
• Demonstrated coaching and counseling skills to develop and motivate Cast to drive an enhanced Guest/Member experience
• Demonstrated effective problem solving/process improvement skills to identify and resolve day-to-day operational opportunities and drive an exceptional level of service
• Demonstrated detail orientation, organization, prioritization and time management skills
• Demonstrated ability to prioritize and manage multiple tasks simultaneously
• Demonstrated ability to to meet and exceed established performance goals
• Demonstrated exceptional communication skills
• Demonstrated ability to build strong partnerships
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays
• Knowledge of the Disney Vacation Club product
• Proven knowledge of Walt Disney World policies and procedures

Textile Services Manager Resume Examples & Samples

• Provide leadership to our Cast Members while adhering to our Company Policies and Union Guidelines
• Provide Customer Satisfaction by having available quality product on a timely basis
• Fiscally responsible for the production costs
• Safety conscious with familiarity of OSHA standards in the workplace
• Positive Attitude with strong customer relations skills
• Technically savvy – familiar with Productivity reporting tools
• Flexibility with work schedule, including weekends and holidays
• A minimum of 3 years working in a factory environment
• Ability to manage and partner with a diverse workforce
• Experience in a textile or manufacturing environment
• Bi-lingual (Spanish, Haitian Creole, or Vietnamese)

Forensic Services IT Asset Management Services Manager Resume Examples & Samples

• Demonstrable experience in a SAM/ITAM related role – as well as experience in people management
• Ability to work at a strategic level in defining ‘Best Practice’ Strategies and methodologies around ITAM/SAM
• In depth experience of analysing Software Contracts and Entitlements for a number of software publishers
• High level of enthusiasm, energy and personal integrity
• Ability to manage time, prioritise tasks and work under tight deadlines
• Strong client engagement and relationship building; and
• Concise and clear communication when presenting and explaining results and findings
• Responsibility for scoping and budgeting of new projects
• Managing the delivery of ITAM/SAM projects within planned costs and budgets, providing the team with direction, oversight and support
• Regular stakeholder engagement with clients in relation to project management and delivery and also identification of possible on-sell opportunities
• Direct involvement in the delivery of ITAM/SAM projects
• Define and manage Best Practice solutions around software purchasing, management, deployment infrastructure and/or process management to mitigate client’s corporate risk
• Working with stakeholders internally within PwC to identify and manage Business Development opportunities
• Thought leadership around ITAM/SAM - acting as an ‘SME’ of Best Practice strategies and solutions; and
• Speaking at events, social media, driving the creation of marketing and sales material and identifying new business opportunities
• In a fast growing and agile team, you will have an exciting opportunity to support the growth of our practice in a practical way and will be responsible for liaison with global PwC license compliance teams, together with global software vendor teams

DSA / Member Services Manager Resume Examples & Samples

• Establish the DSA/Member Services Team, with qualified candidates, and balanced profiles and experiences
• Manage the overall operations of SHDR DSA / Member Services
• Develop Operating Guides for the DSA / Member Services function
• Responsible for financial tracking of the VIP Tour business performance
• Assist with budget management of the department
• Responsible for performance evaluation of the team
• Takes on communication of DSA member service with internal and external stakeholders (incl. external hotel partners)
• Working closely with Disney Tour Services team and overall park operations leadership to ensure seamless delivery of VIP tours
• Liaison with Marketing and Sales teams to appropriately promote and sell tour products
• Ongoing evaluation of product offering and assist with existing product refinement and new product development
• Working on special projects of DSA/Club33 as assigned
• Able to communicate convincing and tough messages when necessary
• Able to work under stressful condition and flexible schedule
• Passionate for delivering excellent services
• 7+ years of guest services or hospitality related working experience
• Proven experience of leading a high-performance team and accountable for team’s performance
• Previous Disney working experience or hospitality industry experience is a plus

Services Manager Resume Examples & Samples

• Analyzes financial statements, management audit reports and other pertinent financial data to evaluate the degree of operational efficiency in terms of operating costs and utilization of Human Resources
• Formulates operating budgets for assigned activities to include direct and indirect costs, sales and profits. Conducts budget reviews and makes recommendations for change
• Develops policies, procedures and performance standards to be applied in administering the service functions. Makes recommendations on procedures and submits to designated supervisor
• Develops and maintains procurement sources, items and price lines for merchandise, supplies and services to ensure patrons will be able to purchase services and products at the lowest practicable cost
• Monitors procurement of merchandise for assigned service departments, both warehouse and non-warehouse controlled. Reviews and signs purchase orders, ensuring a full range of patron services that will maximize profit potential
• Establishes and promotes service departments merchandise plans and stock assortments including proper display of merchandise and pricing in coordination with Visual Merchandising Department
• Responsible for the preparation and submission of applicable service department operational and production reports. Coordinates the preparation and submission of reports and the maintenance of operating records/files
• Develops short and long range facility improvement and equipment replacement projects with the Facilities Maintenance Department
• Maintains quality control of services rendered and products sold
• Provides guidance and support to branch service locations. Visits branch Exchanges and locations to resolve problems in areas of responsibility and, based on recurring problems and/or those which may be common to several Exchanges, recommends revisions to governing policies and procedures
• Responsible for ensuring proper cash control and maintenance of cash receipts
• Works under the direction of the NEO/GM, or Operations Manager

Investor Services Manager Resume Examples & Samples

• Degree Qualified in Finance or Equivalent
• Excellent administrative, organisational and business support skills, with the ability to
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
• Possess excellent organisational, planning and co-ordination skills
• Ability to work accurately to tight deadlines
• Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a good understanding of Fund Accounting, Custody and Regulatory background to Funds Industry

Student Services Manager Resume Examples & Samples

• A sense of fun, wonder and humor, and a passion for the work of Turtle Bay Music School
• Attention to detail in all aspects of the job
• The ability to look for solutions, self start and be a dynamic part of the programming and overall Turtle Bay team
• Flexibility; adept at adapting to changing priorities and multi-tasking as conditions require
• High energy, enthusiasm and a can-do attitude
• Inspiration; a talent for leading by example, motivating and empowering others to work together to reach common goals
• High “emotional IQ”; self-aware, able to manage emotions, and skilled at handling relationships
• 6 month contract 45 - 50K - Immediate Start Date
• 5 +year experience working in Financial Services
• Educated to a degree level
• Strong product knowledge of alternative and traditional funds
• Demonstration of strong industry knowledge is essential
• Numeric and analytical with good attention to detail
• Strong and proven communication skills
• Service oriented and customer focused
• Ability to ensure that deadlines, controls and procedures are adhered to
• Ability to anlyze issues and proactively contribute to the team

Workplace Services Manager Resume Examples & Samples

• Extensive experience with employee (“soft”) services associated with facility operations
• Management of facilities operations’ vendors including office supplies, food services, reception and other services
• Analyze employee service operations’ requests to ensure work is completed and done so in a timely manner
• Achieve cost savings by maximizing utilization of suppliers and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with VMware’s goals
• Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review
• Collaborate with the company’s Strategic Sourcing team on opportunities to define vendor scope and manage supplier performance. Work closely with Strategic Sourcing on vendor contracts and the Coupa approval process
• Coordinate projects and processes with the Technical Operations Team (building engineers) and Planning Team that are also a part of the Region
• Prepare annual capital and expense budgets for Employee Services’ Operations for the Region including management of monthly and quarterly forecasting, expense approvals, accruals, and reconciliations
• Review of P&L from vendors (café, fitness center, and other service providers) to ensure budget efficiency and expense tracking
• Excellent interpersonal skills, problem solving ability, verbal/written communication and presentation skills. Ability to work with numerous in-house business groups, operations personnel, senior and executive level management
• Strong organizational, people management and customer interaction skills-must be able to prioritize and multi-task
• A proven record of providing excellent internal and external customer service - demonstrated ability to develop successful relationships with and influence customers, both internal and external, and strong organizational skills
• Provide superior customer service, have excellent people skills and ability to interact with a wide range of client staff and demands, and be able to perform required job functions with minimal supervision
• Excellent teamwork and leadership skills - collaboration skills a must!
• Experience managing headquarters’ operations preferred
• Proficient in MS Word, Excel, and PowerPoint. Experience in Coupa Purchasing is preferred
• Bachelor’s Degree and 10+ years’ in a Corporate Facilities or related field experience required. Third party service provider or consultant with demonstrated ability to exercise proper judgment also considered

Indigo Region Services Manager Resume Examples & Samples

• 10–15 years’ experience in technology services in the print environment. (Preferred)
• 10–15 years’ experience people management. (handling a minimum of 40-60 employees)
• 10-15 years of hands on experience handling P&L
• 5-7 years’ experience in printing industry.( preferred )
• 5-7 years of PMP experience. PMP Certification ( preferred )
• In-depth knowledge in service and support business
• Detailed knowledge of installation and site environmental support solutions
• Knowledge of Mission Critical products and services
• Thorough knowledge of industry drivers relating to Total Customer Experience (TCE)
• Experience managing a profit and loss center

Territory Services Manager Resume Examples & Samples

• Support the Client Services Manager and Account Managers in closing services bookings alongside the product driven projects
• Support the Partner in driving the opportunity pipeline with accounts
• Manage all aspects of the customer account with respect to deal transactions
• Outcome Based Selling: Identifying and understanding issues, problems, and opportunities; articulating the customer issues and challenges and turn them into solutions and outcome for the customer important measures; taking courses of action based on sound analysis and judgment that appropriately consider customer and partner business capabilities and issues, available facts, constraints, competitive circumstances and probable consequences. All based on Cisco Value Proposition and having Cisco Value in first priority
• Developing the Pipeline: Applying knowledge of sales trends, market drivers, and key customer issues and opportunities to do strategic account planning; establishing, prioritizing, executing, and monitoring a course of action to accomplish broad territory objectives and sales strategies; using knowledge to identify and cultivate future sales opportunities to build a strong pipeline
• Eager to learn: A new hire will be given a mentoring and learning opportunities from various colleagues working in services and product teams on these accounts

Shared Services Manager Resume Examples & Samples

• Manage team of OTC and PTP specialists to include individual processing tasks when a back-up is needed
• Effectively prioritize team workloads to meet strict deadlines
• Ensure that credit limits comply with applicable policies and procedures
• Monitor customer accounts to ensure credit limits are adequate as well as news networks for information pertaining to the financial stability of AOL clients
• As part of an escalation process, engage customers through outgoing phone calls and email correspondence to collect on debts
• Approve customer refunds and AR write-off requests
• Resolve customer or vendor discrepancies as applicable
• Approve journal entries
• Review and approve monthly balance sheet reconciliations, primarily cash accounts
• Ensure that transactions comply with applicable financial policies and procedures and are accurately recorded to customer or vendor accounts as applicable
• Work closely with team members to create and implement process improvements
• Manage projects as business events dictate
• Provide prompt and courteous response to issues raised by internal and external customers
• Bachelor’s Degree in Accounting, Finance, Business or related field
• Knowledge of general accounting principles, OTC and PTP practices
• Proficient in Excel
• 7+ years of directly related professional experience
• Knowledge of relevant computer applications (SAP, Hyperion, MS Office)
• Problem-solving skills
• Customer-centric focus
• Ability to lead across boundaries
• Process design and improvements
• Metrics driven
• Talent development and mentoring

Global Services Manager Resume Examples & Samples

• A minimum of 10+ years of experience is required
• 5+ years of management and contract negotiations experience
• 5+ years of driving change in a matrix management environment
• 3+ years of professional services engagement management experience
• 2+ years of experience working with professional services and support partners

Senior Investor Services Manager Resume Examples & Samples

It services manager resume examples & samples.

• Manage the delivery of front line IT services through the Service Desk, Desktop & Printer Management, Event Management, License Management, Request Fulfillment, End User Provisioning, Change Management, Access Management and Incident Management processes
• Align service capacity to business demands and manage the Service Management team to deliver quality services to agreed service levels
• Develop and maintain service delivery plans (including budgets, processes, tools, staffing and charge-out mechanisms)
• Manage outsourced Service Management contracts and relationships with Suppliers
• Ensure service providers perform to the SLA's documented in the contract
• Continuously evaluate the performance of service providers and define improvement initiatives
• Define, document, maintain and communicate clear and unambiguous roles and responsibilities for the services and all internal and external parties involved
• Capture KPI and performance data and interact with IT Management to ensure that services and levels are aligned with business requirements
• Manage the Problem Management and Change Management processes, identifying long term trends and improving the rate of "first time fix"
• Adhere to Service Level Agreements, validating and agreeing these with stakeholders
• Review Service Levels on a periodic basis, measuring performance and recommending service improvement actions
• Formalise functional business requirements into service requirements and manage the service introduction & service transition processes
• Monitor, report, analyse and escalate day-to-day operational service delivery issues, taking ownership through to resolution
• Manage the IT Service Catalogue and Service Request process
• Ensuring IT Service Continuity and provide input to risk management plans
• Champion the use of ITIL standards and processes within the IT Department
• Management of the asset register and governance of the access management process
• Participation in On Call Rota and flexibility for out of hours work
• Relevant Bachelor's degree in computer science, information systems, business administration or other related field (or equivalent work experience)
• ITIL certification, preferably for service management such as ITIL Service Practitioner
• PMP/PRINCE2 certification (or equivalent project management experience)
• At least five to ten years IT work experience and three to five years in a service delivery and design
• Demonstrable and recent experience in service operations/managing an external service provider
• Extensive experience in building and maintaining relationships (both internal and external) with excellent influencing and negotiation skills
• Proven track record in leading teams, through coaching and development while empowering staff through delegation of decision making and accountability
• Facilitating the implementation and acceptance of change within the workplace
• Strong commercial focus while keeping overall financial perspective
• Ability to translate strategic priorities into operational reality, demonstrating strong decision making skills
• Driver of high standards for individual, team and organisational accomplishment and delivering desired results
• Managing the delivery of services to clients against a pre-agreed service level agreement
• Providing oversight and guidance to their team
• Ensuring that their team delivers services in a timely, accurate and compliant manner
• Providing a point of escalation to Team Leaders (and other team members as appropriate)
• Providing a point of contact and escalation to clients
• Keeping line management appraised of operational issues in a timely manner
• Keeping line management appraised of HR issues in a timely manner
• Scheduling the work of the overall team
• Training and mentoring of individual team members with the assistance of Team Leaders
• Provide honest, constructive feedback to team members to aid their ongoing development
• Ensure that individual team members are aware of the policies, controls and procedures that apply to their role
• Providing an escalation point for Team Leaders (and other team members as appropriate)
• Operational Issues
• Ensure that line management are made aware of any operational issues in a timely manner. This will include escalating for action as well as escalating for information
• Play a central role in the resolution of the specific issue
• Play a central role in the drafting of incident reports and in reporting to the MSFS Risk Meetings
• In conjunction with line management, play a role in the communication of the initial issue and ongoing status to the client
• Play a role in ensuring that appropriate actions are taken to prevent a recurrence (e.g. employee training, procedural changes, system enhancements, etc)
• Overall, take ownership for the effective communication and resolution of issues
• Ensuring that line management are made aware of any HR or individual performance issues in a timely manner. Note that Managers are not solely responsible for the management of such issues. Their responsibility is to escalate such issues through line management and to respond as directed
• Lead the annual TDP process for the IS Representatives and/or Senior IS Representatives and Team Leader on their team. This should be done with appropriate input from their Team Leaders. This must be done under the guidance of the IS Senior Management team
• Highlighting resource constraints to line management
• Highlighting systems issues to line management
• Observing appropriate confidentiality of information provided due to the nature of their role
• Demonstrate leadership to their team including
• Maintaining an appropriate relationship with team members and leading by example
• Communicating team objectives
• Demonstrating a sense of ownership for operational service delivery
• Demonstrating a sense of ownership for client satisfaction
• Providing motivation and direction to team members
• Operational coverage may be provided by resources in other geographical locations. The Manager must work on a partnership basis with their peers in other locations to ensure that services are delivered in a timely, accurate and compliant manner
• Managers must be capable of maintaining effective, professional operational relationships with colleagues in remote locations
• Managers must be capable of maintaining effective, professional operational relationships with management and colleagues in other functional teams to ensure that we deliver a unified service to our clients
• Have a strong working relationship with the appropriate IS contact at the client
• Be an established point of contact and escalation with client IS contact
• Have a strong understanding of the particular requirements of the client
• Have an ability to discuss operational issues with a client in a confident and professional manner
• Maintain an awareness of industry developments that impact investor servicing
• Have an ability to accurately present our services to both existing and prospective clients in a confident and professional manner
• Identifying system enhancements that reduce operational risk, create operational efficiency or improve customer service
• Participating in data remediation projects
• Participating in projects relating to fund restructurings or regulatory changes
• A detailed knowledge of the core processing and reporting functions
• A detailed knowledge of how the systems inter-connect – both within the IS platform and across the broader MSFS platform
• A detailed understanding of high-level system parameters and the impact that they have on system processing
• A detailed understanding of how the importance of various systems alerts and warnings
• An ability to train team members in the use of core systems
• 10+ years of related professional experience with diverse experience across functions and/or businesses
• Ability to work independently and without any influence from manager to understand business demand, talent competencies and strategic direction
• Ability to break down communication barriers and leverage diplomacy skills to optimize business results and encourage change and growth
• Excellent interpersonal/communication skills and ability to develop strong partnerships with stakeholders
• Ability to work with multiple global stakeholders
• Ability to influence peers and business partners to take necessary action to achieve goals
• Ability to manage multiple efforts and adjust priorities with evolving work efforts
• Excellent MS Excel and PowerPoint skills
• Ability to document and communicate strategies to all levels
• Strong leadership and people management skills focusing on development and growth of team

Tailored Services Manager Resume Examples & Samples

• Collaborate closely with federal staff and peers in the provision of capacity building services to child welfare states/jurisdictions, and other identified audiences
• Work with State agency and CB leaders to identify key program improvement needs
• Maintain fully developed tailored services team
• Master’s Degree in social work, public administration, or related field
• 10+ years professional work experience with at least 8+ years of experience training/technical assistance provision in the Child Welfare field
• Demonstrated project management experience, including client, staff supervision, and budget management in a contract consulting environment. Successful history of managing large, complex capacity building projects, including conducting assessments,designing and deliveringcapacity building services, and establishing key partnerships
• Ability to build and maintain strong stakeholder relationships and balance multiple perspectives/needs
• Experience designing and implementing strategic planning, process and performance improvement, communications and change management
• Demonstrated expert-level knowledge of Child and Family Services Reviews (CFSRs) and other child welfare monitoring reviews and how they relate to child welfare outcomes
• Demonstrated expert-level knowledge of the title IV-E waiver demonstration projects
• Exceptional project management skills, with a focus on TA project management
• Demonstrated, outstanding level of professionalism, including ability to exercise good judgment, discretion, tack and diplomacy

Portfolio Services Manager Global Functions Resume Examples & Samples

• Portfolio Services Managers will follow similar alignment as Heads of Management Services, and Heads of Change Delivery (e.g. aligned to Global Business, Global Functions change portfolios)
• He/she is responsible for providing the day-to-day support to the Heads of Management Services, and Heads of Change Delivery by facilitating executive decision-making support activities i.e. presenting insight and reporting and facilitating demand and supply management processes
• Escalate bottom up demand for the portfolio from Regions/Priority Markets to the Heads of GCD/Heads of Management Services , and Senior Portfolio Services Manager (e.g. Programme/Project description, benefits, timeline, resource requirements)
• Actively facilitate the ongoing portfolio prioritisation process (and support cross portfolio prioritization where necessary) supporting the Heads of GCD/Heads of Management Services
• Actively highlight and monitor cross-programme dependencies within and outside the portfolio
• Monitor alignment between the Global Business/Global Function and their strategy and investment spend, along with maximizing benefits realised
• Respond to ad-hoc requests from the Heads of GCD/Heads of Management to support critical decision making (e.g. one-off benchmarking analysis and board papers)
• Facilitate portfolio supply and demand management process by forecasting and managing demand (via the Order Book)
• Foster close collaboration with Heads of GCD/Heads of Management Services , and other Management Services teams (i.e. Reporting and Insights team)
• Contribute to a positive work environment and promote teamwork to drive Global Change Delivery engagement
• Build close working relationships with programme leads within each portfolio
• Sound knowledge of Project Portfolio Management (PPM) concepts Excellent understanding of Global Change Delivery frameworks, methodologies and best practice techniques
• Excellent understanding and operational knowledge of Global Change Delivery toolset, specifically Clarity and GPDM
• Proven ability to work with senior stakeholders and business sponsors
• Proven ability to facilitate effective portfolio management, with a strong understanding of risk and issue management, financial management, programme and portfolio planning, tracking and monitoring performance)
• Strong Understanding, analysing, interpreting and working with information (both financial or non-financial) and variance reporting
• Experience in influencing a complex and diverse stakeholder environment
• Qualifications and Accreditations
• Management of Portfolios (MOP™) qualification - optional

End User Services Manager / Lead Resume Examples & Samples

• Manage 24/7 global L2 support teams which provided remote support to End Users with in the bank on Messaging and Collabration services and Remote Computing and Access Services Infrastructure
• Responsible for daily management of the Operational support, ensuring all forms of workload are managed in line with established processes and procedures
• Develop effective and efficient operational policies, processes and procudures
• Primary Contact for regional teams, internal/external auditors and regulators
• Responsible for Infrastructure Project Mangement and Coordination
• Performing capacity and demand planning with service provider and governance team including forecasting customer demand for all in-scope and new services
• Primary contact on a daily basis regarding communication between client and service provider regarding service delivery changes, problems and recovery efforts
• Responsible for assessment and approval of any on-boarding/off-boarding activities which may involve services, products, users, processes, etc
• Managing the transition phase of transferring the functional, technical and procedural knowledge into the service delivery team
• 15+ years of experience in IT Infrastructure area with at least 5+ years’ experience in End User support Infrastructure i.e. Messaging & office collaboration tools or remote computing services
• Exposure to Financial domain in the capacity of a leading end user support. Exposure to processes, exigencies and the level of criticality of a financial/banking infrastructure
• Experience in using Project Management methodologies and processes is a must
• Oversees all aspects and day-to-day activities of the service delivery function and support staff
• Strong Delivery Management Skills
• Should be very strong experience skills and knowledge on one of the below Technologies
• Messaging and Office Collaboration / Hosted Environment
• Ability to handle escalations
• Strong Project Management knowledge
• Excellent Written and Spoken communication skills and interpersonal skills
• Bachelor degree in Technology OR equivalent higher education in I.T

National Branch Services Manager Resume Examples & Samples

• Coordinate and develop Business Requirements Documents and other project specifications, work orders, and change controls
• Collaborate with Legal/Compliance/Risk to ensure Firm requirements are met
• Interact with operations, technology and various business partners throughout the project life cycle including the review and preparation of functional requirement specifications
• Serve as business subject matter expert for the subject applications, including command of business processes and system functions
• Provide support for branch inquiries and problem resolution
• Develop and execute User Acceptance test plans and condition catalogs
• Facilitate defect management and resolution
• Perform “point of release” quality assurance on new software implementations
• Create new, or update existing training materials and user guides
• Prepare initial drafts of field communications and announcements
• Work with appropriate service desks to transfer knowledge for post-implementation support
• Assist with meeting preparation and facilitation
• Help identify business needs and strategies within the subject applications
• Work with business and project partners to fully assess impacts of new development
• Assist in executing rollout/implementation strategies
• Perform other miscellaneous project management tasks as directed by the Project Manager
• Liaise with broader business, operations, and technology Project Management Offices
• Daily administration for the applications supported included but not limited to report posting, class action posting and document management
• Must be highly motivated with a strong work ethic and a will to succeed
• Prior project management skills required
• Strong written and verbal communication skills in both business and technical contexts
• Strong analytical, process-oriented, problem-solving/issues-resolution skills
• Strong organizational skills, attention to detail and excellent follow up skills
• Be self-motivated and able to work in a strong team and high activity environment where the sharing of ideas and talents is encouraged and welcomed
• Ability to work independently in a multi-tasking, deadline-driven environment
• Proficient knowledge of Microsoft Excel, Word, and PowerPoint required
• Knowledge of Adobe Acrobat and Visio strongly preferred
• Financial Services experience preferred, but not required
• BA or BS preferred, but not required
• Series 7 preferred, but not required
• Basic knowledge of Morgan Stanley systems and procedures (knowledge of any of the following 3D applications preferred: Branch Transfers Portal, Service Portal, Reports Portal, EPR) a plus

Visitors Services Manager Resume Examples & Samples

• Supervise Concierge Relations Manager and Visitors' Services associates
• Hiring and maintaining the appropriate mix of language-speakers in the Visitors' Center associate and Brand Ambassador pool
• Working with Store HR team to ascertain language needs in key areas throughout the Flagship
• Establish best practices for customer service-based language testing in associate population
• Maintaining and updating Flagship’s multi-lingual language listing
• Identifying service areas of opportunity and providing recommendations to Senior Management
• Be primary point person for travel & leisure package fulfillment
• Executing ‘Surprise and Delight’ elements for high-spending tourists
• Conducting tours with VIP executive tour groups Welcome and greet visiting groups, provide overview of brand heritage, special services & amenities
• Conduct store tours/on-site visits with key partners
• Schedule associates to ensure proper coverage at Visitors Center
• Ensure associates are up-to-date on all Visitor Marketing Programs
• Train Brand Ambassadors to conduct store tours
• Create succession plans for Brand Ambassadors and Visitors Center Associates
• Provide direction and strategic implementation of priorities for team
• Elevate profile of team with internal partners to drive enhanced service opportunities
• BA or BS degree in Business Administration or Management preferred
• 5-7 years of experience in retail, customer service, tourism/hospitality role preferred
• Experience in effectively and positively managing a team of hourly employees; exemplifies the definition of “leader”
• Must demonstrate exceptional customer service, interpersonal and written communication skills
• Ability to work under pressure, multi-task, develop and foster relationships in a positive manner
• Knowledge of the upscale retail environment
• Proficiency in Microsoft Outlook, Word, Excel
• With thorough knowledge of all third party contract content, lead directly the day to day relationships with the Firm’s payroll and flexible benefits providers on behalf of HR Shared Services and work collaboratively to support Income Protection
• Contribute proactively with the development of all third party outsourced arrangements working closely with key stakeholders including Finance, Global Procurement and UK HR Specialist Services Team to achieve a market leading proposition
• Support Global Procurement with third party negotiations to deliver optimum and efficient service delivery
• Ensure robustness of all auditable transactions linked to payroll e.g. pay release, payroll bank account, trusted sources and procedural documents including the management of the outsourced payroll budget
• Lead all remaining operational activity and allocation of resources across the Pay & Benefits team through the use and development of existing tools, e.g. annual calendar, supplier database, skills matrices etc, to meet team deliverables and individual career goals
• Develop and lead payroll accuracy methodology across UK HR Shared Services
• Develop the Car Salary Sacrifice arrangements to ensure that the administrative support and financial model designs remain aligned to legislation and are competitive in the market. Make appropriate recommendations to adjust these models
• Manage third party budgets on behalf of the Head of Pay & Benefits, recommending adjustments and changes aligned to the firm’s budgetary timetable. In turn oversee and support the delivery of all flexible benefit reconciliation/recharge activity to ensure accuracy and timely delivery
• Lead and develop stakeholder relationships with operational colleagues in Finance, UK HR Specialist Services, UKI Tax team, Global Procurement and other stakeholder communities
• Lead on the development of Partner and retiree administration to make best use of the technologies that are in place to improve services to these populations
• Manage on behalf of the Head of Pay & Benefits change projects at an operational level, working closely with the HR Shared Services Head of Projects as appropriate
• Working closely with Global Procurement, champion Supplier Relationship Owner (SRO) responsibilities across the HRSSC supplier base and maintain effective formal evaluation of the Payroll provider
• Escalation for Pay & Benefits queries in relation to third parties, stakeholders and/or employees
• Four direct reports
• Experience in HR Shared Services and/or management of outsourced services with experience in the corporate services specialism
• Thorough knowledge of benefits policy administration, related legislation and previous experience of process re-engineering in this context
• Demonstrable experience of working through third party suppliers for the delivery of outsourced services; knowledge of different payrolls to support local country and transient employee populations is essential
• Strong interpersonal skills in terms of supplier development, operating standards, robust numerical capability, commercial outlook and attention to detail
• Ability to constructively challenge peers and robust decision making

Intermediary Services Manager Resume Examples & Samples

• Directly responsible for building and maintaining good relationships with front and back offices of broker dealers, distribution channels, 401k plan administrators, trust and service providers
• Manages escalated issues from wholesaler and broker/dealer operations
• Oversees new fund, mergers, omnibus conversion and other project initiatives
• Responsible for the oversight of the dealer and service agreement process. Maintains a strong working relationship with the DST System Analysts and BFDS Full Service team, making immediate notification in the event of a system problem and following-up on the completion of the recovery
• Works closely with various firms that purchase our products to facilitate NSCC processing by initiating and acting as a liaison for projects relating to the Transfer Agency
• Works with National Account Managers, Divisional Vice Presidents, and Regional Vice Presidents to enter into agreements and to resolve service provider and broker/dealer issues that may affect the registered representative community
• Oversees completion of appropriate forms for service providers and broker dealers to add new and/or existing funds to trading platforms, interacting with other divisions to ensure information is sent to firms and vendors in a timely manner
• Initiates and acts as a liaison for Transfer Agent processes in the review of dealer and service agreement with Attorney’s in the Legal Department
• Investigate, respond to, and resolve services issues reported by registered reps and clients, taking action on escalated phone calls
• Oversees Intermediary Services tasks and responsibilities currently being performed by BFDS on our behalf
• Provides timely feedback to BFDS and provides opportunities for improvement
• Determines feedback to provide to BFDS and participates in monthly report card that is given to BFDS
• Accountable for adhering to a compliance culture. This includes the Transamerica Prospectus, Anti-Money Laundering, and Insider Trading policies and procedures
• Attend in-house, as well as external seminars affecting the industry throughout the year
• Maintains a strong working relationship with the Legal and Transfer Agent Compliance areas on various projects/tasks
• Responsible for reviewing sub t/a invoices to ensure their accuracy. Ensures billing rates are correct and volumes are appropriate. Use invoice database to identify any significant changes to amount invoiced by any firms. Documents any discrepancies that are identified in the invoices. Approves accuracy of sub t/a invoices before the they are sent to Senior Management for payment

Tele-services Manager Resume Examples & Samples

• Build a telemarketing outbound model (internal or external) model supporting commercial segment in 2015
• Build and manage multiple models across portfolio to evaluate how lead management and qualification can work to support new product or services at VMWare
• Build and manage a new partner lead generation model that accepts and processes leads on behalf of the partner
• Manage processes and data analytics to illustrate what is working, challenges and recommendations
• Recruit, hire, and develop a team of telemarketing representatives
• Build relationships across business units, sales, partner channel and America’s team to ensure collaboration, communications and alignment
• Drive for results and meet or exceed monthly and quarterly lead KPIs, and sourced pipeline or revenue targets
• 2+ years proven results and track record in a sales or marketing organization
• Demonstrated team leadership and management experience building and motivating teams
• Entrepreneurial spirit
• Analytical and process management
• Deal with ambiguity
• Knowledge, or ability to learn, VMware’s products, technology, and sales/technical certifications
• BS/BA degree or higher, or equivalent job related experience preferred
• Previous experience in high technology or B2B space

Consumer Services Manager Resume Examples & Samples

• Direct and ensures compliance with all operations and functions, including policies, procedures, and objectives of departments
• Conduct regular development sessions with Supervisors and associates to ensure all performance expectations are achieved. Monitor telephone interactions between customers and associates
• Serve as a change agent and continuously evaluates workflow and identify opportunities for improvement
• Provide guidance and assistance with complex issues, establishes work priorities and makes decisions within established guidelines and/or authority. Maintain a high level of knowledge/awareness in current business objectives. Stay current with all major developments, regulatory/legislative changes, and innovations in health savings account products
• Establish and maintain relationships across multiple lines of business regarding client feedback, implementation and linkage of goals with the operation
• Schedule adequate staff levels for various shifts and campaigns on a weekly/monthly basis in partnership with business partners. Prepare contingency staffing plans for special projects, unexpectedly high call volumes and absences to maintain the customer experience
• Implement new processes, procedures and technologies as needed
• Knowledge of DDA, bankcard, and loan products
• Proficient in Microsoft office products, and applicable call center systems
• Knowledge of policies and regulations (i.e. Patriot Act, Check 21, Reg. E, IRS publications 969, 502)
• Demonstrated supervisory, coaching, leadership and interpersonal skills
• Proven customer service skills and ability
• Demonstrated strong communication skills
• Proven decision making ability
• Proven time management and leadership ability
• Knowledge of UMB products
• Proficient with UMB systems (i.e., Mainframe, Client Link, FDR and Intranet)
• Estimates sales growth for departments based on annual financial planning program goals established by NEXCOM. - Develops short and long range facility improvement and equipment replacement projects with the Facilities Maintenance Department

IT Directory Services Manager Resume Examples & Samples

• Lead a team supporting 75+ locations, 10+ joint ventures, and 2-3 major data centers servicing approximately 17,000 employees worldwide
• Participate in the creation and implementation of policies and procedures to ensure consistency with company goals, industry best practices, and regulatory requirements
• Be responsible for the overall architecture, development, implementation, and maintenance of the Active Directory (AD), LDAP, PKI Infrastructure, ADFS, and Identity Management services supporting a global enterprise
• Establish and maintain best practices, processes and procedures to underpin the onboarding, transfers and offboarding processes for Authentication (User, Service, Generic, Vendor, and Business Partner)
• Provide close liaison with project teams to ensure the smooth transition of new applications, systems and initiatives into the production environment that rely on the enterprises authentication systems
• Resolve and conduct root cause analysis of system performance/failure issues
• Manage production and maintenance of system documentation and standard operating procedures
• Responsible for making decisions regarding the support and maintainability of the enterprises authentication and PKI systems on a day to day basis
• Strong understanding and background of working with a complex Active Directory, LDAP, and PKI infrastructure and the requirement of strictly following standards, procedures and processes
• Advanced detailed knowledge in AD architecture and infrastructure (LDAP, Directory Replication, group policy, security, schema changes, etc.)
• Advanced detailed knowledge of DNS, Kerberos and Windows Authentication, to include authentication with other technologies for Single Sign-On
• Ability to manage AD objects using Microsoft Powershell
• Interface with other teams to ensure alignment and smooth transition of incidents, problems and project deliverables
• Be responsible for budget forecasting and management
• Ensure compliance with established industry rules, regulations and best practices
• Produce weekly reports and updates to senior management
• Show managerial courage and technical direction
• Provide outage and service restoration reports to Senior Management
• Communicate process and operational changes to department staff
• Ensure the creation of appropriate documentation for operation of the environment

Energy Plants Services Manager Resume Examples & Samples

• Procuring repair parts and services to maintain assigned equipment
• Partner with clients to develop a mutual understanding of plant capabilities and customer requirements
• Provide current operating information to the Engineering Department for their use in planning alterations and upgrades to plant equipment
• Prepare accurate Regulatory Compliance reports in a timely fashion
• Coach and assist team members with career development plans
• Ten years of experience, including five years of supervision, in the operation and maintenance of plant equipment including Gas Turbines, Steam Turbines, Chillers, Air Compressors, Hot Water Boilers, Fuel Storage, and their support equipment
• Possess or obtain within 90 days of hiring an Universal CFC License
• Computer proficiency within a Windows environment
• Proven ability to work effectively within a matrix organization
• Proficiency using Maximo to: procure repair parts, operating supplies and various outside services; manage maintenance actions and personal; and administer the Preventative Maintenance Program
• Ensure the effective operation of the Shared Services (Accounts Payable, Credit and Collections, Payroll, and Travel) team, taking a “hands-on” approach when required
• Manage Vendor Relations and disbursements made via check, ACH, credit card and wires
• Manage Customer Relations as it relates to credit and collection with frequent communication to the Indirect sales team
• Manage Payroll to ensure employees are paid accurately and timely
• Own the Travel Policy and ensure employee compliance
• Meets operational standards by providing accounting information to strategic plans and forecasts; suggests ideas for improvement; works with team leads to implement process improvements and reporting metrics
• Responsible for all IRS reporting and compliance in the areas of AP and Payroll
• Ensure vendor payments are processed within the company guidelines
• Ensure customer credit is established within company guidelines
• Manage company credit card program
• Review of the AR and AP Aging reports for accuracy and reporting
• Review of Payroll journal entries and other Payroll related reports for accuracy
• Manage the collection of past due accounts
• Monthly and quarterly reporting requirements
• Provide input to the cash flow forecast
• Analyze accounts receivable and payable activities for performance, including timeliness, accuracy
• Management of teams which includes; hiring, training, coaching, and appraising job performance
• Substantiates financial transactions by auditing documents
• Reduce risk of fraud and financial reporting misstatement by following internal controls
• Prepares special financial reports by collecting, analyzing, and summarizing account information and trends
• Maintains company confidence by keeping financial information confidential
• Analyze data and suggest ideas for improving
• Involvement in any accounting business system updates or implementations
• Bachelor’s degree in accounting or business field or equivalent experience
• 5+ years AP and AR management experience, payroll experience strongly preferred
• 2+ years directing or managing/supervising experience
• Knowledge of accounts receivable, accounts payable, and payroll processes and understanding of systems
• Demonstrates management and leadership skills
• Proven problem solving and analytical skills
• Detail oriented with the ability to manage multiple tasks simultaneously
• Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
• Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day

Sporting Services Manager Resume Examples & Samples

• Running the daily operations and planning of Sporting Services at Orvis Shooting Grounds at Pursell Farms
• The quality of the experience and customer service of Wing Shooting and Fly Fishing Schools, Sporting Clays, Guided Trips, and the Shooting Preserve
• Staffing for all Sporting activities
• Increase Membership
• Manage costs and expenses for Sporting activities
• The highest level of hospitality being provided at all times and the complete satisfaction and comfort of all customers while interacting with the Sporting Services
• Frequent interface with Fishing Managers at corporate owned Orvis Retail Stores in the region, specifically when it comes to coordinated Sporting opportunities and marketing
• Background in Shooting Preserves and Sporting Clays
• Background in Instruction and Guided Trips
• Knowledge of Fine Shotguns

POS Shared Services Manager Resume Examples & Samples

• Lead a team of POS analysts that provide day-to-day support of POS Solutions
• Oversee test and quality acceptance of newly developed POS solutions, working closely with technology partners to deliver
• Analyze and report on performance of current solutions. Provide input into POS technical solutions roadmap to ensure issues are fixed
• Execute systematic roll-out of new POS solutions releases to merchant base to ensure currency
• Ensure timely notification and escalation of possible production issues with reporting metrics, inclusive of options and recommendations for prompt resolution
• Communicate project status & provide timely escalation of issues to ensure project objectives are met
• Support business partners throughout the product development life cycle
• Ensure consistent and simple POS solution configuration administration
• Devise and document troubleshooting documentation to aid Phone Channel in customer support
• Provide ongoing support to TD Merchant Services on POS products
• Support the creation of terminal profiles
• Support testing teams in translating requirements into test conditions and expected results
• Developing sound working relationships inside and outside the
• Lead POS solutions maintenance releases
• Lead, coach and develop team
• Experience with POS Solutions Development and Support
• Experience with delivering a Quality acceptance program
• Analytical, identify and address root cause of issues
• Operations experience, capable of streamlining and simplifying processes to support administration functions
• Knowledge of POS systems, products and solutions is an asset
• Strong people Management experience, including coaching and development
• Strong organization skills, with the flexibility to adapt and manage within a dynamic business environment, managing multiple deadlines and priorities
• Excellent communication, presentation and organizational skills
• Post-Secondary Preferred
• Bachelor’s Degree in business or related field
• Office management and facility management experience
• Prior experience in a health care setting
• Demonstrated experience utilizing Microsoft Excel, Access, PowerPoint,
• Proven ability to lead teams in both direct and indirect, or matrix, reporting relationships
• Proven ability to adapt within a dynamic culture and thrive in an organization undergoing rapid transformation
• Strong interpersonal skills and excellent emotional intelligence
• Ability to work effectively within a collaborative environment

Value Added Services Manager Resume Examples & Samples

• Sales Support
• Technical Support Services
• Field Services

Treasury Services Manager Resume Examples & Samples

• Minimum of 3-5 years Team Lead or Management Experience
• Working knowledge of Treasury Management products and services
• Analyze day-to-day work to identify opportunities to streamline and improve efficiencies --escalate to management as needed
• Prepare and deliver clear, effective, and professional presentations
• Deliver written communications that are well organized, concise yet complete, and in vocabulary appropriate for audience
• Strong coaching experience to ensure the employees understand the importance of accurate work and achieving world class client experience
• Minimum of 3 years relevant management experience with direct reports in a client facing function
• Ability to work in a multi-task environment, managing multiple priorities while delivering results
• Proven record of sound decision making, balancing risk with customer/client needs and business goals. High-potential/high-performing leader with demonstrated management, coaching and associate development skills
• Experience handling escalated issues
• Results/goal driven, able to inspire a strong sense of camaraderie, accountability and motivation to continuously improve performance
• Recognize and/or lead resolution of customer impact issues

Collaboration Services Manager Resume Examples & Samples

• Point of escalation for collaboration technologies in production
• Ensuring that the tools and processes are in place to manage performance, capacity, availability, and quality of the collaboration technologies
• Providing feedback to improve workgroup effectiveness
• Manage all aspects of basic design, coordination, and requirements gathering
• Creation of solutions that solve simple to complex business requests by leveraging the collaboration toolset
• Educate our customers on what is available and the purpose of each capability
• Manage training where necessary
• Governance implementation
• Maintaining the collaboration capabilities in production
• Driving collaboration improvements
• Implementing additional capabilities driven by a strategic and tactical roadmap
• License management
• Knowledge of Office 365 underlying capabilities (i.e., Yammer, One Drive)
• Office 365 tenant configuration and related on-premises infrastructure
• Sharepoint tenant configuration as well as on-premises infrastructures
• PowerShell command line utilities
• Microsoft solution framework
• Knowledge of ITSM and ITIL standards
• Ability to communicate effectively with both internal and external clients
• Ability to work within a global team across cultures
• Interpersonal skills to maintain and build relationships
• Skills of effective oral and written communication with ability to communicate technical information to audiences without technical knowledge
• Able to work under pressure and in an environment of rapid response
• Able to interact with business and technical partners at all levels of the organization
• Make decisions based on an accurate and complete analysis of known information, through a solid understanding of the business and its priorities, and factors both hard data and respect for people concerns into the analysis and decision making process

Site Services Manager Resume Examples & Samples

• Own the relationship between Gannett Technology and Product and USA TODAY, providing a liaison, escalation, and supplemental communication function to and from the overall organization on operational issues, including but not limited to deployments and releases, upcoming features, long-awaited fixes, and service interruptions
• Represent the needs of USA TODAY during prioritization of back-logged tickets to align efforts against operational and strategic needs. Oversee and/or manage Associate Site Service Managers in the execution of the responsibilities above
• Conduct regularly scheduled discussions with staff from USA TODAY to proactively seek out issues not being reported and context for known problems
• Work with product and operations teams to provide operational focused input to the strategic roadmap
• Understanding of newsroom processes and roles
• Experience doing custom configuration of WordPress or similar

Finacial Services Manager Resume Examples & Samples

• Progressively gain knowledge of financial solutions, BMO’s products, processes and systems, and BMO Financial Group as training program is completed
• Works cooperatively and productively with others
• Identifies opportunities for referrals and makes smooth hand offs to partners in the BMO Financial Group of Companies
• Technically Savvy-familiar with productivity reporting tools
• A minimum of 3 years working in factory environment
• Experience in textile or manufacturing environment
• Bi-lingual(Spanish, Haitian Creole, Vietnamese
• 3 years experience gained in administrative, merchandising, technical or other responsible work which enabled the applicant to gain a background in merchandising and store operational practices; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment
• 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience
• 4 years of experience which provided a background in Services or Retail practices, procedures and merchandising, such as sales promotion, display of merchandise and services, developing and improving operational plans and controls, maintenance of inventory levels and stock controls, customer service, maintenance of equipment, exempt or non-exempt supervisory experience, and maintaining effective sanitation, security and safety regulations, or similar work which demonstrated the knowledge and abilities to manage a service area
• Managing a team of Investor Services representatives which includes coordinating the overall work plan and managing and monitoring work in progress.This work involves subscriptions, redemptions, transfers andAML/KYC document collation
• Providing coaching, training and leadership as necessary to the Investor Services team
• Point of contact for clients/investors to ensure overall client/investor satisfaction
• Acting as escalation point and problem solver for the team, ensuring action plans are implemented in case of any service issues
• Contributing to internal project initiatives, including technology and operational initiatives
• Developing culture of continuous efficiency improvements resulting in increased capacity
• Acting as a subject matter expert for Investor Services questions and issues
• Providing periodic reports and feedback to senior management on a multitude of Investor Services topics, client issues, and department initiatives
• Day-to-day interaction with other departments and counterparts to prevent/ resolve issues
• Bachelors degree in Finance or related field
• 6+ years experience in Investor Services or related field (financial services/fund administration, corporate communications, portfolio management, or securities analysis) and a strong familiarity with the workings of the capital markets
• A thorough knowledge of Fund Structures and all aspects of the services provided by an Investor Services Department
• Strong knowledge of AML/KYC compliance
• Prior experience managing a team, preferablyfor transfer agency or investor services for hedge funds
• Demonstrated ability to manage complex projects and work effectively with corporate executives
• Ability to work under pressure and manage tight internal and client deadlines
• Excellent communication skills, including written, listening and presentation abilities
• Excellent client relationship management skills

Mobile Services Manager Resume Examples & Samples

• Plan and execute a mobility strategy and roadmap with appropriate stakeholder community
• Identify, select and manage third party global mobile management providers to implement worldwide mobile device policy, procurement and support
• Help implement service management solutions for both iOS and Android
• Provide Level 2/3 support for mobility hardware, software and infrastructure related incidents
• Manage and maintain global EMM/MDM environments and other mobile infrastructure components
• Create and maintain technical documentation for all aspects of the mobility environment at a regional level
• Participate in vendor evaluation/selection processes to ensure robust mobility practices in order to keep on top of new technology
• Create training and technical documentation for third party provider for Level 1 support
• Interface with internal and external development and project teams to ensure mobile implementations are in line with standards
• Responsible for maintenance and communication of existing, new and evolving mobility practices

Member Services Manager Resume Examples & Samples

• Serves members at member service desks, setting an energetic, helpful and friendly tone
• Establishes genuine relations with, and connects all members to their interest groups by actively engaging the members in their areas of interest
• Interacts with members to obtain feedback on quality of product, service levels and overall satisfaction
• Ensures team members understand customer service expectations and parameters
• 3 to 5 years managerial experience
• 3 to 5 years customer service experience
• 3 to 5 years of experience in event coordination and program planning and management
• Significant experience outside Life Time is strongly preferred

Assistant Member Services Manager Resume Examples & Samples

• Sets the standard for the Member Services Department by ensuring walk-in prospective members are promptly greeted and a Membership Engagement Advisor is quickly contacted to assist them
• Completes member paperwork, including address changes, new members, electronic funds transfers and payments and possibly membership change requests
• Responds to member inquiries regarding Life Time programs, products, services, policies, and procedures in a professional and timely manner
• College degree in business or related field preferred
• Basic POS (point of sale) transaction experience
• Interacts with members and guest on a continuous basis to obtain feedback about their experience in the club; utilize feedback to recognize outstanding employee service performance and improve service delivery: emphasizes and holds leadership team accountable for addressing service failures or potential service failures and developing innovative ways to exceed member expectations
• Reviews team member/member feedback with the leadership team and verify that corrective action is taken; responds to and handles member problems and complaints
• Suggest methods of preventing hazards to safety committee
• 7 to 10 years managerial experience
• 7 to 10 years customer service experience
• 7 to 10 years experience in event coordination and program planning and management
• Significant experience outside Life Time Fitness is strongly preferred
• Ensure team members greet and service members in a friendly and professional manner by working the front desk zones about 45% of the time and following LTU customer service training
• Ensure team members are attentive and promptly respond to members needs, even anticipate member needs
• Participate actively in taking membership change requests and saving memberships or converting members to a non-access membership at a high rate
• Ensure team members admit members by scanning their membership cards and appropriately respond to messages regarding the account
• Ensure phone calls are answered and transferred in a timely and professional manner
• Ensure walk-in prospective members are promptly greeted and a Membership Engagement Advisor is quickly contacted to assist them
• Ensure call-in prospective members are quickly transferred to a Membership Engagement Advisor and are not placed on-hold or transferred to voicemail
• Be available and trained to greet and service members at the Front Desk and Account Services Desk
• Responsible for entering and completing all date entry for the club
• Responsible for all daily club cash deposits and three daily cash counts/drops
• Expert working knowledge of MMS ( Member Management System)
• Mentor member services staff to develop excellent customer service and promotional skills
• Manage new hire needs: recruit, interview, hire and train new member services team members
• Assess individual performance, provide feedback, and recognition
• Cross-train with other departments
• Direct and assign projects to front desk team members
• Assist with department meetings
• Support and articulate the Life Time Fitness mission statement
• Adhere to company policies and procedures
• Ensure cleanliness of the club using all 6 senses
• Comply with all company safety rules
• Use all required safety devices and personal protection equipment
• Report accidents and injuries to supervisor as soon as possible
• Participate in safety training and safety inspections
• Extensive knowledge of all club policies, procedures, programs, products, and services
• Firmly but tactfully enforce Life Time Fitness policies and procedures
• Excellent customer service and promotional skills, energetic, enthusiastic, and motivational
• Ability to coach, develop staff, and foster a team environment
• Ability to multi-task, learn quickly, and make decisions easily and quickly

Imaging Services Manager Resume Examples & Samples

• Works with the Administrative Director on planning, organizing and directing Imaging Services operations and ensuring compliance with all local, state and federal regulations
• Works as the PACS product manager and maintains the PACs system, making all changes and corrections as needed to ensure accurate patient records
• Makes daily rounds in Imaging Services to judge effectiveness of operation, utilization of personnel and supplies, and general ethical and professional atmosphere
• Secures and maintains the physical facilities, equipment and supplies which are required to carry out effective patient care and create an optimum physical environment
• Carries on continuous analysis, evaluation and audit of Imaging Services
• Initiates and actuates improved methods of services and directs their implementation
• Communicates appropriately and clearly to physicians, staff and administration
• Interacts professionally with patient/family. Consults other departments, as appropriate, to collaborate in patient care and performance improvement activities
• Ensures that the staff technologists are not allowed to perform independent fluoroscopic examinations
• Delegates authority and responsibility to the Imaging Services personnel
• Maintains standards of performance
• Directs and participates in the human resource management function for the department by assisting in the selection, promotion, orientation and performance appraisal processes
• Coordinates the department’s in-service training
• Promotes effective intradepartmental and interdepartmental relationships
• Interprets and enforces Imaging Services procedures and maintains and interprets hospital policies and procedures
• Cooperates in planning programs and safety and preparedness for fire and disaster
• Attends and participates on hospital committees, as appropriate
• Is responsible for the implementation, monitoring and evaluation of performance improvement and CQI activities
• Provides staff education with an emphasis on the organizational performance quality improvement program
• Ensures that there is adequate storage for supplies and equipment. Films and supplies shall be stored in the Imaging Services area. No film shall be stored in the x-ray room itself. Barium and contrast material and the like may be placed in the cabinets
• Promotes and advances hospital-community relationships and participates in community affairs
• Ensures preventive maintenance of equipment
• Provides care appropriate to condition and age of the patient, including neonate, pediatric, adolescent, geriatric and general population
• Ensures compliance with policies and procedures regarding department operations, fire, safety and infection control
• Effectively and consistently communicates administrative directives to personnel and encourages interactive departmental meetings and discussions
• Represents the organization in a positive and professional manner
• Complies with all organizational policies regarding ethical business practices
• Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the department
• Is responsible for a global geographical area and large, complex, high visibility, strategic, or tactically important assigned accounts. Revenue targets are comprised of account revenue, support revenue and professional services revenue
• This individual effectively works with, and influences senior internal personnel within the function, employees in other functions that support the sales effort, and has direct customer contact, often through executive level
• Limited management supervision and direction is provided since this individual operates and drives results independently
• The ideal candidate is a subject matter expert and strongly influences team decisions and initiatives. May also act as a team leader and major decision maker for team projects
• A minimum of 10 years of direct high technology based service and support management experience at Enterprise level customers in a senior customer facing role
• Experience in storage or data center operations is preferred
• A minimum of 3 years of professional services engagement management experience
• A minimum of 2 of years experience working with professional services and support partners
• A minimum of 5 years of direct management experience and utilizing contract negotiation skills
• A Bachelor of Science Degree in Electrical Engineering or Computer Science, or equivalent experience is required
• Oversee and provide day-to-day management for the service desk operation to ensure incidents, service requests and escalations are dealt with in a timely fashion. Manage and coordinate urgent and complicated support issues
• Monitor and address support provided by Depot to stores for Tier 1 and 2 issues
• Oversee management of team schedules to ensure proper coverage during normal working hours, non-normal working hours, and during planned / unplanned events
• Responsible for managing the life cycle of all issues, primary objective are: to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented
• Ensure service levels are maintained
• Identify chronic occurrences in reported technical issues, and notify leadership team of increasing trends, unusual activity or repeated activity
• Oversee and manage the distribution/rollout of new store hardware/equipment such as pin pads and registers
• Procure new store equipment within allocated budget
• Build relationship and help manage vendors supporting the infrastructure
• Ensure issues are documented in knowledgebase application software to facilitate resolution and maintain user satisfaction
• Provide leadership and project management for store related initiatives
• Manage, mentor and guide team leads to develop and enhance their leadership abilities

Trip Services Manager, Adventures by Disney Resume Examples & Samples

• Assist Manager in identifying areas for process improvement and fulfilling various projects as necessary
• Assist in resolving technical issues relating to Adventure Guide electronic equipment, slideshow and Guest microsite
• Assist in inventory tracking systems; monitor, track and update status of items for distribution
• Generate weekly shipping grid detailing the delivery schedule of supplies and communicate to the various partners
• Assist in managing the Adventure Guide costuming process
• Assist with tracking and monitoring incoming Guest communications via the Trip Services email inbox
• Coordinate start and end of season project plan and react to changing demands and timelines
• Enthusiastic attitude and exceptional work ethic
• Results oriented, self-motivated and disciplined
• Able to project plan from start to finish
• Accuracy and attention to detail are essential
• Identify challenges and be able to problem solve
• Strong ability to work effectively in a team environment
• Ability to organize and prioritize. Ability to work on several tasks at once
• Proficient with Word, Excel and MAC OS
• Knowledge of SAP and Casual Buyer

Trial Services Manager Resume Examples & Samples

• Function as a Program Delivery Lead for T&P Programs as assigned to include development & test phases as well as facilitation of trials and deployment planning
• Provide leadership to other resources as assigned and support all existing communication forums as needed as well as proactively suggest & implement new forums as appropriate
• Provide program management leadership and expertise. Serve as the source of truth on GA commitments and ensure all parties are on the same page regarding objectives and definition of success
• Manage the program and team through the deliverables associated with the program by establishing milestones and monitoring adherence to plans and schedules by holding leads accountable as appropriate
• Identify project risks and mitigation plans as appropriate and drive mitigation solutions to completion
• Communicate with key stakeholders including development teams, operations, product and Sr. Leadership as required
• Validate Trial participant information in provisioning tools before assigning equipment
• Coordinate installation and in some cases install CPE devices in employee's homes
• Troubleshoot trial related issues and engage support teams
• Understands the scope of programs as defined by the business

Employee Services Manager Resume Examples & Samples

• Lead all operational activity and allocation of resources across the Employee Services team to meet team deliverables and individual career goals. Organise the workflow across the team on a daily basis, ensuring full contingency plans are in place and key priorities are achieved. Plan for periods of increased activity through medium and short-term resource planning ensuring optimum productivity of the team
• Respond to service issues in a timely and constructive way, providing advice and guidance for speedy investigation and resolution. Escalate to the Head of Employee & Advisory Services when necessary
• Provide leadership to the team, supporting coordinators to increase their knowledge, skill and competence. Build motivation within the team, acting as a role model. Facilitate detailed monitoring and checking of understanding through the team coach, agreeing individual action plans as appropriate
• Accountable for recruitment of all new team members, developing new and innovative ways to attract talent from the job market
• Create opportunities to identify added value services. Plan, implement and measure their effectiveness. Constantly review and analyse working practises and develop plans to improve the service and efficiency within the teams
• Identify potential risk to the firm, and escalate to the Head of Employee & Advisory Services where necessary
• Demonstrate proficiency and subject matter expertise in all systems used and transactions undertaken by the Employee Services team, ensuring that the team KPI is met and exceeded
• Lead and develop relationships with operational colleagues in Finance, Risk Management, Talent teams and other stakeholder communities, demonstrating proactive sharing of management information and opportunities to further improve service
• Manage on behalf of the Head of Employee & Advisory Services change projects at an operational level, working closely with the HRSSC Leadership Team as appropriate
• Contribute to HRSSC, PSS, CBS and wider HR projects and initiatives
• Commit to own personal development and completion of appropriate learning and development activities to ensure capability and skills are current
• Proven experience as a HR professional, ideally in HR Shared Services. Experience of implementing and leading process improvements in a demanding, quality driven, professional environment
• Extensive knowledge of and interest in, operational HR systems and procedures in a customer focused environment. Able to demonstrate success in process improvement and excellent coaching skills to ensure optimum operational effectiveness
• Proven track record in successful team management and coaching experience
• Degree level or equivalent experience

Interpretive Services Manager Resume Examples & Samples

• Responsible for day to day operations of the interpretive department and staff
• Develop labor projections and manage to pre-determined levels approved by the General or District Manager
• Recruit and hire all interpretive staff on an annual basis, as necessary
• Oversee the design, organization, direction and/or conduct interpretive and appropriate level natural history training programs for DNHT, TWT, VTS and FCSS bus driving positions. This includes but is not limited to training Certified Interpretive Guides and Certified Interpretive Hosts through the National Association for Interpretation
• Certified Interpretive Trainer certification is required for this position in order to offer these courses to employees
• Oversee the direction and provision of appropriate training and development for the Living History and Alaska Native interpretive programs that support the DNHT. This includes training Certified Interpretive Guides through the National Association for Interpretation
• With the assistance of the General and/or District Manager design, develop and implement or update Interpretive Planning efforts
• Develop any plans in a manner consistent with NPS Operating Plan and Mission Statement. Manage, mentor and provide direction to the Interpretive Coaching staff
• Provide supervision in the form of auditing and coaching for interpretive staff and driver naturalists
• Manage coaching program and interpretive development plans
• Auditing and coaching is reflective of the particular job description
• Performance appraisals to be conducted as they relate to interpretation for DNHT, TWT, KE, Living History and Athabascan Cultural History interpreter positions
• Interpretive design and planning projects will be assigned as required to support the products the concession provides
• Support external interpretive planning, design or training efforts and projects as assigned
• Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions
• Corporate policies and procedures are posted on bulletin boards or can be accessed at dpr.web
• Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training
• Environmental objectives and targets will be communicated by dept. managers for each dept. during EMS training
• Employee will have no less than 1 performance review per season to include an evaluation of performance standards as they relate to work instructions addressing their department's environmental aspects
• Bachelors Degree (Masters preferred) in the natural sciences, interpretation or communications
• Proven ability in interpretive planning, budget management and analysis, and interpretive program development
• Previous experience as an interpreter with a demonstrated knowledge and practice of having met National Park Service guidelines with respect to interpretive standards
• Demonstrated ability to develop interpretive themes from factual natural and human history consistent with the Denali Park region
• Current or willing to obtain Certified Interpretive Trainer and or Planner status with the National Association for Interpretation
• Minimum of 2 years experience in managing, training and coaching personnel
• Demonstrated knowledge of sub-arctic ecosystems and cultures
• Proven knowledge of Microsoft Office (mainly Microsoft Word, Excel and Power Point) and PC based-computer systems
• Current drivers license with clean driving record
• Previous experience in Living History and Cultural Interpretation strongly preferred
• Previous experience in the hospitality/tourist industry a plus
• Supervise and lead a team of IT Support Specialists
• Coach IT Support Specialist team members and encourage professional growth and development
• Deliver regular performance reviews and guide team members to reach goals
• Review and approve timesheets. Approve time off requests and monthly schedule
• Work with management team to facilitate a feedback to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered
• Participate in the management of a service level agreement and of service level compliance
• Help maintain a training program for customer service and technical knowledge
• Participate and assist in driving the knowledge management process
• Demonstrate an understanding of customer and business needs
• Resolve escalated customer issues or liaise with responsible groups to do so
• Analyze issues that impact the team and overall business objectives
• Maintain a high level of employee morale within the team
• Ensure team members have the equipment, tools, and space needed to allow them to excel at their job
• Develop/update plans and prepare the team for new product/service releases
• Foster the technical development of IT Support Specialists
• Develop and enhance cooperative interdepartmental relationships and communications
• Work closely with the IT organization to establish best practices and processes
• Communicate with other supervisors and work together to effectively lead the department
• Participate in the hiring process including interviews, setup, and training
• Ensure department policy adherence
• To log all calls received in the call tracking system
• 5+ years of IT, Ticketing or Help Desk support. Ticketmaster/Live Nation experience preferred
• Previous supervisor or manager experience in a Help Desk or Service desk team a plus
• Thorough understanding of helpdesk operations, IT best practices, industry trends and customer service
• AAS Degree or equivalent technical certificate and/or experience in a field service/technological industry position; a strong background in data communications, computers, and networking, as well an electro-mechanical aptitude
• Working knowledge of the Microsoft Office suite including excel
• Ability to work under pressure to meet targets and deadlines

Finanacial Services Manager Resume Examples & Samples

• Projects a professional presence; proactively engages customers in complete conversations about their personal banking needs; listens actively to identify customer needs, clearly explains potential solutions and their benefit to the customer
• Learns quickly and is motivated to apply new knowledge
• Progressively able to fulfill a broader range of customer needs as additional training is completed

Payments Services Manager Resume Examples & Samples

• Direct the implementation of emerging customer experience servicing solutions across the enterprise. Collaborate with partner teams and technical program managers to move new payment types from vision to delivery. Execute business initiatives to drive customer, employee process improvement and cost reduction changes
• Manage on-going business projects, relationships and people to execute business priorities associated with transaction process automation, expansion of transaction offerings to enhance TCF’s customer experience and the implementation of new technology solutions
• Provide leadership to Payments teams across the organization to enable Payments transparency while leveraging capability across business lines to accomplish payments strategies. As a payment SME, develop recommendations for new payments solutions which will include defining business requirements, socializing recommended solutions, and obtain internal approvals from key stakeholders and ensure compliance. Partner with internal stakeholders to model the impact solutions will have on TCF, e.g. cash flow, and identify and mitigate TCF's risk exposure. Engage with internal/external partners (retailers, software providers and other financial institutions) to build out these solutions
• Investigate and propose ways to utilize technology to create innovative payment solutions that are aligned with customer expectations and can be used across the organization in a cost effective, sustainable way contributing to the bottom-line
• Develop and maintain a 5-year vision and a 2-year strategic plan for payments and customer experience servicing solutions
• Ongoing ownership of Customer Servicing operational processes which will include work flow development and process automation to enhance the customer experience. Redefine job requirements for servicing roles, as needed that are aligned with customer expectations
• Four-year degree in business or related discipline (or) equivalent working business experience
• Minimum 10 years’ experience in Finance or Technology related field; including project management experience with at least 3 year experience managing a team
• Proven success in managing relationships
• Demonstrated business leadership of people with proven ability to influence change
• Demonstrated track record leading projects and/or process improvements initiatives
• Strong communication skills with ability to effectively present ideas to senior management, cross-functionally team and external stakeholders

Senior Site Services Manager Resume Examples & Samples

• Identify operational priorities and execute work to benefit assigned sites by completing tasks, coordinating resources
• Own the relationship between the Technology Division, Product Division, Strategy Division, Content Division, and your markets, providing a liaison, escalation, and supplemental communication function to and from the overall organization on operational issues, including but not limited to deployments and releases, upcoming features, long-awaited fixes, and service interruptions
• Represent the needs of your markets during prioritization of back-logged tickets to align efforts against operational and strategic needs
• Conduct regularly scheduled discussions with staff from your markets to proactively seek out issues not being reported and context for known problems
• Work with product and operations teams to provide operational-focused input to the strategic roadmap
• Work with the Director of Market Engagement to define policy, refine and implement execution plans for the Market Engagement Team
• Familiarity with one or more modern Content Management Systems
• Working knowledge of HTML, CSS, and JavaScript
• Experience with account management and/or customer support

Growth Services Manager Resume Examples & Samples

• Perform business development (to grow Ericsson business & Consulting Services)
• Share project learning & contribute to Thought Leadership
• Consultative Selling Skills
• Financial Understanding
• Experienced in Financial Services in at least one of the following industries
• Business Consultancy record from driving Mobile Financial Services
• Industry knowledge and experience
• Manage member services team for POPSUGAR & POPSUGAR Must Have
• Triage recurring issues and work with the appropriate team to figure out the issue and suggest a solution
• Manage all customer service social media communication
• Work with our fulfillment houses to ensure replacement items are in stock and are shipped in a timely manner
• Work to improve customer service by monitoring inbound and resolved tickets
• Work with marketing to develop a cohesive voice across all platforms
• Must Have 3-5 years of Customer Service experience
• Experience with Zendesk is preferred
• Experience managing a team is preferred
• Must be tech savvy and quick to learn new systems
• Must have an unwavering positive attitude to inspire team members
• Develops policies, procedures and performance standards to be applied in administering the service functions. Responsible for oversight and enforcement of Health, Sanitation, BUMED and other cosmetology related requirements. Makes recommendations on procedures and submits to designated supervisor
• Develops and maintains procurement sources, supplies and services to ensure patrons will be able to purchase services and products at the lowest practicable cost
• Responsible for ensuring cash handling processes and procedures are being followed
• Directly responsible for the performance and operational effectiveness of the Beauty and Barber Departments, as well as compliance with all operating procedures. Analyzes the overall efficiency and integrity of assigned functions with particular emphasis on high risk areas that may be susceptible to loss such as inventory shrink, shoplifting, refund fraud, paperwork error, associate theft, receiving and Open Purchase Order (OPO) errors. Ensures that all directives, policies and regulations relative to the management of cost control and loss prevention are adhered to. Actively works to create an environment intolerant of internal and external theft, paperwork error and inventory shrink
• Acts as Contracting Officer's Technical Representaive (COTR) for assigned concession and contracted operations
• Coordinates and implements departmental promotions and sales events with service operations, visual merchandising, and merchandise procurement associates. Provides post-promotion feedback to Buyers, Services Operations Manager, etc
• Supervises, trains, and motivates assigned associates. Ensures subordinate associates are aware of sales goals, sales events, policies, procedures, etc
• Keeps current regarding industry/market trends for assigned departments. Conducts comparisons with other service providers to benchmark business practices. Implements "best practices" as feasible
• Carries out policy of courtesy and service, recognizing the importance of genuine, obvious and active attention required in a service organization. Exercises tact, good manners, and courtesy when serving and assisting customers and fellow associates in the performance of duties. Actively seeks to become knowledgeable concerning policies and services offered in order to effectively carry out the requirements of this position. Responds to inquiries and provides assistance in a prompt and friendly manner
• Leading the day-to-day operations of the Disney Vacation Club Japan Member Services team who are responsible for responding to Member inquiries via phone and email
• Drive operational performance with inspirational leadership; responsible for providing daily leadership and oversight of hourly Cast Members to ensure operational goals and service standards are met
• Responsible for coaching and developing Cast members in all areas of performance including metrics and behaviors related to the Member and Cast experience. Coaching and development activities include (but not limited to)
• Minimum one year of previous leadership experience with strong leadership skills to effectively develop, lead and inspire a diverse group of cast
• Ability to speak, read and write in Japanese
• Demonstrated coaching and counseling skills to develop and motivate Cast to deliver an exceptional level of service
• Demonstrated effective problem solving/process improvement skills to identify and resolve day-to-day operational opportunities and drive an enhanced Guest/Member experience
• Proven strong background in customer service / recovery
• Ability to work day through night with a flexible schedule to meet the needs of the business

Outside Services Manager Resume Examples & Samples

• Provide outstanding service to members and guests while maintaining club policies and procedures
• Assist with the Management of Outside Golf Staff, Bag Drop, Practice Area, Golf Carts, and Golf Cart Staging areas
• Treat all members, guests, and employee partners with respect
• Maintain a professional image and demeanor at all times while on property
• Maintain a clean and safe work environment in all work areas

Soft Services Manager Resume Examples & Samples

• Participate in the creation and implementation of inspections and other quality practices and procedures
• Customer Focus : A true innovator and genuine service oriented individual that is able to continuously monitor established quality procedures, and resolve internal quality issues and customer complaints concerning product and or service dissatisfaction
• Communication: Directly interface, both verbally and written, with client senior management, vendors, and throughout all levels of the organization
• Compliance: Stay current with all federal and state regulations/codes, comply with specifications, and ensure standards are met
• Provide direct supervision of Quality Assurance to include training, assigning tasks, performance appraisals, and monitor procedures to ensure the processes are completed in an efficient and safe manner, and within the scope of company policies and procedures,
• Inspections: Conducts planned inspections of the sites to check the level of service quality provided by in-house and vendor teams. These inspections should serve as an assurance of quality as measured by the surveys received from the clients
• Supplier Performance Management: Delivers high quality, creative, and cost-effective solutions that delights the client. Closely monitors work requests communicated by JLL, the client and vendors
• Dramatically raise the bar in vendor quality and service while reducing overall costs
• Hold vendors accountable for delivering high quality service per contract expectations, partnering with vendors to continuously improve service quality, and resolve/troubleshoot service issues
• Analytical capability: Analyze trends and utilize data to anticipate and proactively address issues in the environment
• Financial Acumen: Challenges year-over-year increases in costs; pro-actively identifies ways to drive out “process waste” in order to reduce costs
• This position requires a bachelor’s degree, preferably in Hospitality, in addition to a broad range of business experience acquired through previous work experience
• Industry Expertise - Understand the fundamentals of the outsourcing business and a proven leader in the client services arena, including but not limited to, supplier performance management practices
• First-class interpersonal skills required to develop effective relationships at all levels throughout the business
• Proven financial management and analytical skills to ensure the cost effective delivery of business services across Novartis
• Ability to work under pressure to deliver against deadlines
• Able to manage in a fast changing environment and communicate positive advantages of change
• Able to translate customer needs into action and meet needs of customer
• Able to ensure business continuity and develop appropriate business contingencies
• Able to create and implement strategy in own work area
• Be visible beyond peers
• Able to create an environment in which JLL core values are valued throughout the organization, leading by example in these values
• A proven manager, able to develop, motivate and lead teams to delivery of business goals
• Ensure alignment with other JLL Operational business units
• Have the ability to advise and influence senior management and colleagues, to ensure high performance
• Able to identify and document best practice procedures relating to own work area
• Responsible for developing and training of staff in own work area to maintain best caliber individuals
• Detailed understanding of Facilities Maintenance marketplace, particularly delivery of hard and soft services
• Ability to be able to anticipate, identify and resolve problems in a proactive, constructive and creative fashion
• Demonstrate sound commercial judgement
• Proven financial management experience
• Have track record of sustaining effective relationships with customers and external and internal service providers
• Excellent knowledge and understanding of customer
• Sound commercial awareness
• Proven experience of bottom line focus and able to implement in own work area to demonstrate costs savings and efficiencies
• Understanding of the JLL business and knowledge of business drivers and objectives
• Sound track record with minimum of 7 - 10 years’ experience at managerial level
• Academically/professionally qualified
• Able to demonstrate a professional career and subject matter expertise within IFM/Soft Services
• Able to demonstrate you have successfully managed change and been instrumental in it
• Experience of managing multi-disciplinary teams
• Ability to develop services and implement new policies and strategies
• Communicates proactively with members, engaging them in Life Time programs and interest groups
• Establishes genuine relations with members and provides service that is above and beyond customer satisfaction
• 7 to 10 years of managerial experience
• 7 to 10 years of customer service experience
• 7 to 10 years of experience in event coordination and program planning and management
• Experience as Member Services Manager preferred

VIP Services Manager Resume Examples & Samples

• Responsible for selling all VIP Service sales with focus on memberships
• Responsible for selling products under VIP umbrella beginning with the most profitable options
• Achieve monthly, quarterly and yearly budget goals
• Reports to Director of VIP Services
• Oversees Concierge’s day to day duties
• Actively retain current business opportunities and solicit new business opportunities through effective sales calls, presentations and site tours
• Generate revenue via prospecting leads, upgrading existing sales and renewing lapsed business opportunities
• Monitors various market and industry trends to develop and implement ever evolving strategies to sell memberships and other VIP products
• Develop and nurture relationships with Members (to include: significant time spent in Foundation Room, member outings and events and other opportunities to build rapport) to maintain a high retention rate and to develop referrals
• Will manage and use data management programs including Sales Force and SevenRooms
• Create and lead Marketing initiatives that increase VIP sales, working closely with Marketing department
• Will work in tandem with various departments including, Marketing and Operations
• Network to increase visibility within community
• Supports the strategic direction of the VIP Services department, including operating procedures, structure and efficiency in order to provide maximum value to House of Blues
• Maintain a positive attitude
• Maintains objective viewpoint in all circumstances
• Maintains organization and focus on assigned tasks/goals
• Takes creative risks to enhance revenue
• Ability to sell a non-tangible product
• Thinks creatively to produce new possibilities in all areas
• Shows respect by considering the rights and dignity of others rather than self
• Communicates assertively in a non-aggressive, candid manner
• Able to maintain a flexible work schedule to accommodate business needs
• Call Center experience preferred
• Experience in high paced environment with ability to juggle multiple priorities
• Must have experience leading teams and managing performance at all levels
• Strong written and verbal communication skills and ability to interact with all levels of the organization. Ability to perform analysis and present results and develop action plans for improvement
• Incident management and escalation management experience
• Cash Pro experience and knowledge highly desirable

Access Services Manager Resume Examples & Samples

• 2+ years of working in the Pharmaceutical industry
• Previous experience working on or managing a Reimbursement or Patient Services Program
• Experience with Field Sales; Reimbursement or Managed Care Account Management
• 2+ years of working experience in the pharmaceutical industry
• Solid Project Management experience
• Previous experience working on or managing a Reimbursement or Patient Services program
• Previous experience with: Field Sales; Reimbursement or Managed Care Account Management; Managed Markets Marketing; Brand Marketing; Commercial Operations; Program Management; and, Project Management

Mobile Demand Services Manager Resume Examples & Samples

• The Demand Services Manager will serve as a key point of contact, and is responsible for the day-to-day management of programmatic demand partners
• This includes Integrated Bidders (such as DSPs and Ad Networks) as well as supporting Buyer accounts such as Agency Trading Desks, Independent Trading Desks and Agency Programmatic Buying Units
• The Demand Services Manager will work in partnership with the Demand Development team and the wider Demand Services organisation to identify and facilitate account growth opportunities - delivering best-in-class customer-service
• The ideal candidate will have a strong track record of pro-actively managing and growing digital media accounts on behalf of a digital media or technology business
• Manage and grow regional demand accounts through pro-active servicing, timely response to queries and focused account planning
• Oversee the integration and ramp-up of new Bidder Accounts to successfully launch new demand partnerships
• Develop in-depth knowledge of the business benefits of the ONE Mobile platform, products, and capabilities and articulate this to buy-side partners
• Facilitate regular business reviews and manage day-to-day account communications to identify revenue-growth opportunities and address any barriers to spend
• Collaborate with colleagues and cross-functional teams at ONE Mobile / Aol to identify & drive opportunities for partners to increase their investment with ONE Mobile
• Provide key partner insights to our Product and Publisher teams by gathering, documenting, and disseminating Demand accounts’ product needs and supply requirements
• Act as a “brand ambassador” for Aol, representing the culture, values, and ambitions of the leading premium mobile platform
• Extensive relevant account management experience in digital media and advertising
• The ability to demonstrate knowledge and understanding of mobile advertising as well as the programmatic landscape is required
• Entrepreneurial spirit and work ethic; proven track record of taking ownership and driving results for his/her business
• Ideally fluent in at least one other European language (in addition to English) - although not essential
• Lead the strategic direction for the development and delivery of our global Soft Services (Mail, Reception, Janitorial and meeting services program)
• Lead the development and execution of global and regional strategic plans. Support client deliverables by driving improvements in user experiences related to soft services
• Innovations/Best Practices Focus: Identify and lead the implementation of best practices and break through innovations by “Bringing the outside in”
• Organizational Focus: Review and propose changes to our soft services delivery model to ensure regional ownership with global coordination and leadership
• Data Analytics Focus: Identify areas where utilizing Business Intelligence/Data Analytics in a new way can uncover hidden value. Work with BI team to identify where to expand the use of BI. Present the new use of BI and corresponding value to account
• Savings Focus: Focus on initiatives that drive value/cost savings to match changing business climate. E.g., drive consistency and value through global service tiers for soft services. Build on success of regional programs
• Develop, deliver and implement annual Soft Services strategic plan aligning key client representatives. Drive and monitor progress
• Manage and lead multiple direct reports assigned to soft services and other FM service lines
• Support annual plan initiatives through the use Business Intelligence, data analytics and benchmarking
• Drive innovative solutions in soft services in support of account based innovation KPI
• Support & attend the development, implementation & delivery of training & coaching plans for yourself & your operational teams
• Identify efficiencies and additional cost savings opportunities with JLL suppliers, partnering with JLL sourcing
• Support Supplier Governance Model as single point of contact for escalated issues that cannot be resolved at a local/regional level
• Contribute to the achievement of the global/regional client relationship assessment scores and user productivity scores
• Review service support models to ensure accuracy and reliability of delivery; with particular emphasis on global/regional consistency
• Excellent customer/client relationship skills
• Good interpersonal and leadership skills with success leading remote teams
• Strong analytical skills and ability to solve complex problems
• Excellent communications skills both oral & written
• 7+ years’ experience
• Drive global DS vision for Integrated Turbine & Compressor Control (ITCC), OptiComp Applications for all technical support issues by using standard processes/tools and visibility to systemic problems
• Provide front line response to customers technical issues resolution
• Provide value-added & timely resolution to customer hardware & software issues with a primary focus upon the GE Controls Solutions product line
• Execute Services Contract obligations (Technical Support, Case Management, & Issue Resolution per contract details)
• Support customer in maintaining operating assets with DS products & services
• Interface with customers and GE functions in the region to drive the DS vision for technical support
• Identify current product improvement/enhancement based on customer feedback and defect analysis
• Integrated Turbine and Compressor Control (ITCC) training curriculum enhancement and leadership to further train ITCC experts within DS
• Bachelor's degree from an accredited university/college (or a high school diploma / GED with at least 5 years Oil&Gas / power generation experience and/or industry related experience)
• MkVI/Mk VIe product design, requisition and troubleshooting experience
• HMI product design, requisition and troubleshooting experience
• MkVI/VIe ITCC & OptiComp Applications product design, requisition and troubleshooting experience
• Ability to identify and drive process & product improvements
• Ability to assist technical support and product service engineering groups with RCA’s & CIR’s
• GE Gas Turbine, GE Steam Turbine and BOP knowledge and OptiComp Applications
• Field Engineering Program (FEP) or other Technical experience
• 5-10 years of technical experience in Oil&Gas industry, previous commercial or project management experience
• Oversee team managing student (FE, Channel Partner, and biomed) interactions including: training paths, course information; registrations; student logistics and communications; and timely student inquiry follow-up
• Partner with the regions to fulfill global training needs in GSTD network. Optimize class fill rates, mitigate enrollment cancellations, manage escalations, and enforce class cancellation policies
• LMS administration: coordinate course offering process via Global COE, manage student enrollment & cancelations, curriculum management
• Tactical training schedule management for all technical training courses
• Managed student enrollment in NPI technical training pilot and released offerings
• Coordination of remote and distance learning training events: location, site resources, facilitators, students, and instructors
• Establish metrics to ensure a responsive student center environment (backlog, response time, issue tracker, etc.)
• Key stakeholder communication operating mechanisms
• Coaching and mentoring of Student Support Services team to enhance operational deliverables
• Drive efficiencies throughout team through effective resource utilization
• Drive continuous improvement of processes and SOPs via simplification, standardization and best practice sharing
• Region & Student POC for Technical Training processes / questions related to new GE Learning System
• Member of GE Learning Council
• Bachelors degree and 4 years training delivery, education or leadership experience or Associates degree and 6 years training delivery, education or leadership experience
• Provide strong leadership and direction for staff and key stakeholders
• Strong customer service and interpersonal skills
• Strong written and verbal communications skills that can effectively communicate with a diverse client base
• Experience in project management and leading a diverse team of individuals to reach organizational goals
• Ability to manage multiple program and priorities in compressed timeframes
• Experience data mining, manipulation and reporting using MS Excel
• Expertise in the operation of PC computers and Word, Excel, Access, and proprietary software
• Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
• Willingness to travel up to 10%; including overnight stays when needed
• Candidate must be legally authorized to work in the United States
• Green Belt certification or Lean trained
• Knowledge or experience with modality products

Power Generation Adoption Services Manager Resume Examples & Samples

• Lead Adoption Services efforts, including coaching and process re-engineering to drive software utilization in customers’ organization
• Lead projects and initiatives with broad scope and high impact to the business or is a recognized expert in a specialized field
• Be responsible for major and complex assignments with long-term business implications, manage complex issues within functional areas of expertise, and contribute to the overall business strategy
• Significant leadership experience in the power generation industry, including combined cycle and/or coal plant operation
• Experience with Power Generation using multiple fuel sources
• Significant experience in plant/fleet operations, plant system design, and/or fleet support roles
• Strong oral and written communication skills both in Japanese and English
• Experience with business process re-engineering
• Experience in customer facing roles and exposure to c-suite executives
• Ability to tell a complex story simply
• Six Sigma Blackbelt or equivalent certification
• Strong computer skills with analytic and presentation tools

Valuation Services Manager Resume Examples & Samples

• Plan, organize, conduct, manage, and oversee projects and services in business valuation analysis, industry research, and related investigative services
• Supervise, train, and mentor associates and interns on business valuation and related services and assess performance of staff for engagement reviews
• Perform unbiased business and asset valuations for tangible and intangible assets, including equity valuations, option analyses, and purchase price allocations
• Work closely with partners and staff on client management, practice development, and business development processes
• Bachelor's degree in Accounting, Finance, Economics, Business Administration, or related field
• 4+ years of progressive experience in public accounting or consulting with experience in business valuation
• Certification/license such as CPA, CFE, CMA, CFA, or CIA and/or valuation credentials such as CVA, ABV, AVA, or ASA preferred
• Accounting, finance, and economics knowledge; proficiency in US GAAP and GAAS preferred
• Experience in broad-based business and financial valuations, multi-discipline appraisals, and fairness opinions, especially those of closely held companies
• Strong knowledge of SFAS 141/142, SFAS 157
• Excellent analytical, research, organizational, and project management skills
• Strong computer skills including proficiency in Microsoft Office Suite and audit preparation software
• Ability to work additional hours as needed and travel to various client sites

Anti-money Laundering Services Manager Resume Examples & Samples

• Minimum 5 years of experience in AML-focused activities
• Subject matter expertise in BSA/AML/OFAC regulations as they apply to financial institutions, including retail, wholesale and international business (trade finance)
• Ability to write and edit the BSA/AML/OFAC compliance manuals and review other bank policy and procedure manuals as appropriate
• Ability to coordinate BSA/AML/OFAC training effort including the development and delivery of training
• Ability to coordinate/develop annual AML / BSA / OFAC compliance and project plans
• Experience in reviewing and executing BSA/AML/OFAC audit and compliance testing plans

HP Labs Services Manager Resume Examples & Samples

• Manage service levels and escalations for services provided by Global Functions organizations. Work with the CREWS Delivery manager to ensure that HP Labs’ operational needs are being met
• Lead communications for key policy awareness and compliance within HP Labs
• Align business services and operations with HP policies and Global Functions services and act as primary communication link between HP Labs and Global Functions management
• Prepare and manage budgets and expenses for Global Technology Programs (GTP) driven programs
• 7+ years in facilities management, business operations, R&D and/or product development roles, including 3+ years managing services in an R&D environment
• Willing to take ownership with proven track record in driving projects to closure efficiently
• Experience in managing facilities/construction projects
• Strong negotiation skills with superior program and project management skills
• Ability to effectively organize information and develop strategic and actionable plans
• Experience in working with corporate support teams such as IT, CREWS, EHS, Legal, finance, procurement, and etc
• Able to handle ambiguity and complex environments

Management Services Manager Resume Examples & Samples

• Financial Management:Develop and support shop and cost center budget(s). Assists Director with developing and maintaining budget through recommendations and monitoring labor and non-labor expenses. Develops and maintains inventory systems to ensure cost effective supply availability; creates, approves and receives purchase requisitions
• Human Resources Management:Provide continuous comprehensive training and coaching opportunities for delegation of duties when appropriate. Provide purpose, direction and motivation through leadership and coaching to accomplish goals. Hold supervisors accountable for high performance and high engagement by articulating expectations, monitoring performance and providing feedback/recognition consistently across areas of responsibility. Manages staff assigned to the electrical systems shop and pneumatic tube system. Including interviewing, selecting, training, disciplining, assigning staff work schedules and completing staff performance evaluations. Ensures all required training and compliances are completed within established deadlines. Approves payroll, overtime, vacation and compensation time and ensures areas are staffed according to need and budget. Meets with staff on a regular basis to ensure policies and procedures are in place to address standards of operations and expected performance. Ensures consistent, safe and timely performance is followed and documented by staff. This includes but is not limited to regulatory documentation and using the computer maintenance management software system. Provide clear direction through daily briefings, verbal and written communications
• Planning/Programming: Develop and recommend procedures for preventative, routine and predictive operational and/or maintenance plans. Foster and promote a culture of proactivity, prioritization and responsiveness. Identify and track data regarding services, processes and personnel
• Operational Management Regulation/Compliance:Maintain safety standards to assure compliance with applicable codes and regulations and provide a safe work environment. Provides leadership to ensure patient and non-patient corrective work requests, preventative maintenance, project coordination, troubleshooting and emergency events are managed, addressed and repaired in a professional and timely manner. Manage the normal and emergency power distribution systems, and associated equipment and documentation. This position is responsible for a coordinated and immediate response to resolve electrical utility system outages. Communicate directly with the University of Iowa physical plant and high voltage team. Develop, trains and implements processes and reports for staff to complete electrical system testing that includes but not limited to emergency generator testing as required by regulatory organizations. Assist with the design, planning and construction on new and existing UIHC spaces. This responsibility includes, but is not limited to, recommending preferred equipment types, manufacturers etc., coordinating shutdown schedules and identifying energy saving opportunities. Achieve program compliance with The Joint Commission and other regulatory agencies including but not limited to NEC, NFPA, OSHA and EPA. Oversee electrical contractor project work for accuracy and in compliance with UIHC design standards
• Will be expected to be manager on-call 24/7 for emergency needs; as needed address on site conditions during off hours and weekends
• Oversees shop compliance with UIHC, UI and departmental policies and procedures
• Works closely with Assistant Director of Engineering Services and Director of Engineering Services to write and revise departmental policies and procedures, developing staff competencies
• Reports to Assistant Director of Engineering Services
• Positive Impact/Achieving Results: Ability to utilize existing resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs. Demonstrate ethical behavior in diverse situations while producing results
• Service Excellence/Customer Focus: Ability to meet or exceed customer service needs and expectations and provides excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers
• Collaboration and Embracing Diversity: Ability to work with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contribution of individuals from varied cultures, race, creed, color, national origin, age, sex, disability, sexual orientation, and gender identity
• Bachelor’s degree in electrical or technical field preferred or an equivalent combination of education and experience
• 5-7 years of experience in the electrical trade is required
• Experience in effective leadership and supervision, project management, technical inspection and/or project management is required
• Demonstrated experience in managing personnel in a professional manner that includes periods of stressful deadlines and available resources
• Excellent written and verbal communications skills are required
• Previous administrative experience is required
• Master’s degree is desired
• 2 or more years’ experience in complex project management in a health care environment is desired

Project Services Manager Resume Examples & Samples

• Professional Engineering Certification would be an asset
• University Education within Engineering, Commerce or equivalent would be an asset
• Intermediate Computer Skills: Microsoft Project-Primavera
• Expert Computer Skills: Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint

Global Documentary Services Manager Resume Examples & Samples

• Provides leadership and oversight of the requirements, testing, task execution and operational readiness activities for projects
• Participates in the review and recommendation of operational systems and procedures affecting Global Documentary Services within Electronic Treasury and International Operations Services, coordinating technically complex projects from an operations perspective
• Interfaces with internal business partners to ensure successful and timely completion of projects, within budget and with high quality while maintaining or improving operational efficiency
• Demonstrates emphasis on project controls (understanding progress of work), risk mitigation, issue resolution, and stakeholder facing activities, providing predictable results
• Ensures adherence to project methodology, processes and standards. Provides input and strong management of project finances
• Accomplishes results through the effective management of exempt level analyst staff
• Administers corporate policies and procedures ensuring compliance with applicable laws and regulations
• Considerable knowledge of operation functions, systems, and policies for International Trade Financial Services
• Knowledge of Global Payments / SWIFT, Foreign Exchange, Multicurrency DDA Accounts
• Foreign Exchange without trade experience – still open to interview (Foreign Exchange knowledge is transferrable)
• Knowledge of International Payments via Foreign Banks
• Knowledge of Trade Finance Accounting Principals
• Knowledge of Trade Finance FATCA guidelines
• Experience with HP Quality Center or equivalent testing and defect management solution
• Experience with Microsoft software

Specialty Services Manager, VP Resume Examples & Samples

• Apply a structured methodology to assigned project engagements, which may include Finance, Risk, or enterprise-wide program initiatives
• Reviews applicable regulatory and/or legal pronouncements and determines an implementation program and approach. Performs gap analysis on existing policies, process and technology capabilities and makes recommendations for improvements
• Review engagement deliverables of assigned analyst and staff resources to ensure accuracy and quality
• Develops Project Initiation Requests, Project Execution Requests, Business Requirements Documents, Resource Plans and other Enterprise Project Life Cycle documents as required
• Conducts the analysis of business problems including making recommendations to management to help identify methods, procedures, and technologies that enhance recommended solutions and project execution
• Manage the reporting and resolution of issues, risks and dependencies, proactively identifying potential planning gaps, suggesting mitigations to risks, actions to close issues or complete open items
• Must possess strong leadership skills and be very proactive in approach
• Excellent PowerPoint and written communications skills
• Prior experience with any of the following applications a plus, but not required – Hyperion, PeopleSoft, OFSAA, Moody’s Risk Analyst
• Prior experience with any of the following regulatory initiatives a plus – Comprehensive Capital Analysis and Review (CCAR), Dodd Frank Act Stress Testing (DFAST)
• Ability to manage multiple projects concurrently and successfully
• Ability to quickly establish rapport, credibility, trust, and respect throughout the organization at all levels, and be viewed as a team player
• Excellent verbal and written skills, including the ability to communicate complex issues and ideas and communicate effectively within all levels of the organization within and outside of Finance
• Ability to organize and conduct effective meetings appropriate for the topic, and facilitate resolution of differing views

Specialty Services Manager Resume Examples & Samples

• Develop and execute project plans, status reports, and management and committee updates
• Designs new policies and processes to ensure compliance with applicable regulatory requirements
• Ensures high level of customer’s satisfaction: acts as the primary customer contact on capture, status and performance, anticipates and fulfills customer needs to ensure continued business growth, leads Program’s steering committee
• Provides feedback on, and generates recommendations for, process improvement, lessons learned, program enhancements, and strategic alignment with business plans or other programs
• Provide thought leadership and analytical rigor to identify operational and integration issues pre- and post- acquisition, developing solutions, and driving decision making and escalation across multiple stakeholders
• Further the strategy and goals of the Specialty Services Team
• Excellent powerpoint and written communications skills
• Prior experience with any of the following applications a plus, but not required – Hyperion, Peoplesoft, OFSAA, Moody’s Risk Analyst
• Prior experience with any of the following regulatory initiatives a plus – Comprehensive Capital Analysis and Review (CCAR), Dodd Frank Act Stress Testing (DFAST),
• Resolution and Recovery Planning, Basel III Capital, Enhanced Prudential Standards
• Ability to lead through influence and garner support from and for cross functional teams

Advanced Services Manager Resume Examples & Samples

• You have 5+ years experience managing teams of 8-16 engineers with demonstrated leadership skills, preferably within a Services organization
• BS Computer Science or equivalent
• Fluent or Advanced English communications skills (verbal and written)
• Knowledge of IT Service Management/Operation
• Technical knowledge of one or more Cisco services portfolio (Mobility, Security, Borderless Networks, Data Center, Collaboration, NGO, OSS)
• Understands the organization, aims and processes
• Management courses/training

Knowledge Services Manager Resume Examples & Samples

• Develops and maintains close ties with FHI 360 projects (including programmatic and research activities) to promote information and knowledge sharing to enhance work performance
• Develops and support Communities of Practice
• Strategically plans and coordinates outreach and knowledge sharing activities, such as brown bags, knowledge fairs, seminars, etc
• Responds to requests and ad hoc needs of business development and program staff for research, analysis and other value-added services
• Plans and leads outreach efforts of KS team to entire FHI 360 organization, using best practical and effective tools and techniques available, including newsletters and effective Web site placement and updates
• Coordinates KS outreach, communications and training activities aimed at enhancing awareness of and ability to use knowledge services by FHI 360 staff
• Forms cross-functional ad hoc teams from all parts of the KS unit to create appropriate skills/experience mix for specific efforts
• Serves as active member of the KS unit’s senior management team in implementing the KS vision, goals and objectives
• Master’s degree in field relevant to knowledge services and international development
• Minimum ten years related experience
• Skilled at building and maintaining effective relations with wide variety of customers at all levels, with clients, as well as colleagues inside and outside FHI 360
• In-depth knowledge of field of international development
• Experienced and knowledgeable in contemporary knowledge management practices and services
• Please include a cover letter with your application

Citywide Global Services Manager Resume Examples & Samples

• Establish positive working relationships and partnerships with all team members using the core value to be respectful and considerate
• Efficiently & effectively communicate clients’ needs and expectations
• Ask probing questions of clients to ensure an understanding of their needs and expectations
• Anticipate client needs by understanding the global picture
• Monitor and ensure client’s housing web sites are actively marketing and selling room product for all properties being offered and ensuring current Corporate Brand Standards are met
• Communicate closely with Sales, Operations and Group Housing/Reservations to ensure all contract specifications are met
• Work as a liaison between the client, operations, corporate and property sales, corporate revenue, accounting (FSSC) and property group reservations teams to communicate group needs and expectations to all
• Work as a liaison with Passkey and ensure that Corporate Standards are being implemented and results being met
• Assist the Director of Citywide Hotel Sales with site inspections
• Review and analyze group room utilization/pickup with the Executive Director of Revenue Management to ensure proper business decisions are made with regards to inventory control and rate yielding opportunities
• Prepare post-convention reports
• Participate in pre and post cons for citywide groups
• Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task
• Perform other duties as requested by the Executive Director of Revenue Management and the Director of Citywide Hotel Sales
• At least 4 years of experience in the hotel industry
• At least 1 year of hotel convention services experience

Event Services Manager Resume Examples & Samples

• Passionate F&B professional
• Relevant background in the Events department of an international hotel or a well known Events organisations or locations
• Previous experience and proven skills guest relations is a must
• Diploma or relevant studies in hospitality, business and/or food & beverage
• Detailed, perfectionist, diligent

Convention Services Manager Resume Examples & Samples

• Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities
• Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates’ work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property
• Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing rebookings
• Communicate both verbally and in writing to provide clear direction to staff

Conferece Services Manager Resume Examples & Samples

• Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
• Previous leadership experience within a similar role required
• Insure a quality Cast Member experience, emphasizing Cast development through coaching and leadership and exceeding expectations
• Administer paperwork in an accurate and timely manner; be financially aware of daily labor and other expense costs
• Provide a safe, creative, and positive work environment that fosters teamwork, Cast feedback, quality control, and Cast involvement
• Demonstrated strong organizational skills
• Demonstrated ability to analyze, monitor, and plan for work flow, labor requirements, and productivity goals
• Demonstrated ability to lead, motivate, and direct staff and teams to achieve department objectives
• Demonstrated ability to be accountable to customer needs and measurement
• Must apply online via the Cast Portal
• Minimum 3 years experience in the a leadership role
• Proven Experience in the Textile/Laundry Management field
• Proven experience in high technology, high production factory environment
• Proven experience working with Union Contracts
• Proven Bilingual skills
• Proven ability to understand and comply with regulations ( DOT, OSHA, HAZMAT)

ESS Installation Services Manager Resume Examples & Samples

• Responsible for supervising technicians and coordinating all aspects of the installation of complex security systems at multiple sites in a specific geographic region
• Manages technical, cost, and schedule of assigned tasks or functions and has frequent interface with task leaders, subcontractors, support personnel and customer(s)
• Must have a minimum of 5+ years of experience or a Project management Professional (PMP) with 3+ years of experience in the installation of complex security systems, general supervision and management of personnel, and technical functions
• Possess experience and skills to assist senior managers in the general management of program installation activities
• Must be able to obtain and be able to maintain a secret clearance

Employment Services Manager Resume Examples & Samples

• Demonstrated ability to develop and implement human resources programs for recruiting and employment, orientation, separation management, classification and compensation, organizational development, training and employee development
• Experience with electronic applicant tracking systems such as TALEO/MassCareers
• Knowledge of the principles and practices of Human Resource Management and experience with Commonwealth HR policies and procedures
• Human Resources experience within a unionized environment
• Experience in Human Service agencies including agencies that operate 24/7
• Creative problem solver who relies on experience and judgment to plan and accomplish goals
• Strong effective communicator in writing and in interpersonal communication
• Excellent problem resolution and negotiation skills
• Ability to manage, evaluate and motivate staff
• Ability to work independently and manage multiple priorities effectively
• Strong customer service orientation and focus
• Excellent computer skills in Microsoft Windows environment

Refugee Minor & Teen Parent Services Manager Resume Examples & Samples

• Thorough knowledge of the Department’s current regulations, policies and pertinent state statutes related to case practice
• Thorough Knowledge of the Department’s FamilyNet and iFamily Net database
• Thorough knowledge of the Department’s placement system
• Demonstrated ability to work cooperatively and effectively with staff at all levels of the agency, with our sister state agencies, and with providers statewide
• Genuine service oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality procedures, resolve internal quality issues and customer complaints concerning product and or service dissatisfaction
• Directly manage all aspects of the Food Services operation, related contracts, subsidy, accounting and invoice processing, Health & Well Being program, Private Dining operation, vending, cafeteria, Conference Center Food Services, office coffee, food safety & inspections, etc., ensuring those operations are run in a safe, best practice, timely, regulatory compliant, and cost efficient manner that provides a superior customer experience and with a high level of customer satisfaction
• Responsible for all related KPI’s and other scoring metrics
• Provide SME support of Conference Center operations, integration of AV services, and support from Building Operations, operational integrity, and aesthetic compliance against high standards
• Works directly with key stakeholders including Merck Unified Communication teams and other interested parties
• Work closely with the IFM Leadership, Merck executive management, and supplier partners
• Able to lead assigned tasks and responsibilities with minimal supervision and support
• Liaise with counterparts and others at sister companies to ensure integration and regionalization where feasible, maximizing the whole of our companies, ensuring a consistently holistic approach to similar responsibilities across the region where operationally and/or economically advantageous
• 4 year College Degree or equivalent
• 5+ years in Hospitality Management role working with executives, local regulatory officials and other decision makers in an influential manner, in support of furthering the goals of the organization
• 3+ years’ experience directly managing (or via contractors) Food Services operations, and/or Conference Center operations
• Excellent technical skills applicable to the disciplines managed (food services equipment, conference center equipment (most notably AV), software and web apps, etc.)
• Superior budget management skills and accounting capabilities
• Excellent negotiation skills with contractors, employees and customers
• Ability to work in a highly dynamic environment, demonstrating self-motivation, being adaptable to changing environments and situations, and completing simultaneous #1 priorities on time and within budget
• Excellent verbal and written skills with an ability to clearly, concisely and effectively communicate to reach consensus and/or transfer knowledge to others as an instructor
• Minimum of seven years in a call center
• Minimum of three years in a leadership role/position
• Bachelor’s degree or ten years of relevant work experience
• Ability to perform in a sales-oriented, goal driven call center environment
• Must be comfortable using retention strategies to sell and upsell customers
• Basic computer skills, including Windows based software and Internet Browsing
• Ability to meet and exceed production goals and standards
• Ability to work in a high energy, fast paced environment
• Manage and deliver business and intangible valuations for mergers and acquisitions, financial reporting, tax and regulatory compliance, restructuring and reorganization, corporate services and management planning purposes
• Strong experience performing business assessment & analysis, contingent consideration (earn-outs) and share-based award valuations (SARs, options), purchase price allocations, valuation of intangible assets and liabilities, preparation of valuation reports/schedules, understanding of financial reporting and tax related valuations
• Experience in management of projects and staff in field and local office
• Bachelor's Degree in Business, Finance, Accounting or related area of study
• At least four (4) years of relevant business valuation or related financial analysis experience, including project/engagement management
• Excellent financial modeling and writing skills
• Natural aptitude for identifying and solving problems
• Self-starter who can work independently with minimal supervision
• Driven to exceed client expectations
• Ability to balance multiple priorities under tight time constraints
• Desire to develop and mentor staff
• Desire to learn and grow
• Master's Degree in Business, Finance, Accounting or related area of study
• Progress toward ASA or CFA professional certifications
• Big 4 accounting or top-tier valuation consulting experience
• Experience with FASB / IRS guidance: ASC 820, 805, 350, 718, and IRC 409A
• High Technology and/or Life Sciences industry experience
• Must have a genuine desire to satisfy the needs of hotel guests and meeting attendees while performing in a fast paced environment
• Must be extremely detail oriented, organized and able to multi-task
• Very good English Language knowledge (both written and verbal)
• Good general computer skills
• 2 – 5 years CSM experience in similar sized property/environment is preferred

Power Generation Specialist Adoption Services Manager Resume Examples & Samples

• Provide voice of customer to Sales and Marketing teams
• Support development and deployment of state of the art software designed to drive positive customer outcomes across power generation fleets and in the GE Digital Power Plant
• Work closely with Region Sales teams to drive sales of Power Digital software
• Work with Product Management teams to understand where GE solutions exist and where external solutions are required to drive customer outcomes
• Identify areas where GE should invest in NPI to expand solutions
• Experience with multiple Power Generation OEM technologies
• Experience with multiple aspects of the energy value chain
• Bachelor's Degree in Engineering or MBA from an accredited college or university
• Ability to effectively communicate with all levels of the organization
• Vision, Strategy and Direction - Set Vision, Strategy, Direction - Establishes the regional GS Unit vision, strategy and direction in collaboration with Amdocs strategic business needs. Develops and implements a plan to drive the vision. Provides regional / local strategic direction and hands-on leadership to all facets of company operations, including but not limited to Real Estate & Facilities Management, Travel, Immigration, Relocation, Car department and Security
• Maintain a multitude of responsibility in an ever-changing environment
• Be an impactful piece of a multi-faceted team
• Work within an ever growing international company
• University degree (Legal/Finance/Economics/Industrial Engineering) a MUST
• Leading and managing operation units in large organizations, corporate organizations, and organizations that work with service providers
• Leading and managing continuous improvement for operations processes
• Experience with managing budget - Experience developing and managing multi-million dollar budgets
• 10+ years of operations management experience
• Global experience – mandatory, experience in a variety of industries and locations
• Managing operations groups at a scale of at least 250 employees, spread in different locations

Global Quality Services Manager Resume Examples & Samples

• Sets, communicates and implements the vision and strategy for the Centers Of Excellence in line with site and global strategy. Creates a climate of excellence to ensure that all facilities, systems and processes used for GXP activities are compliant with the applicable regulations, and internal quality policies and standards
• Manages a team of approximately 10-12 in the different Centers of Ecxcellence (Stability, ARS and Compendia). Coaches, develops and motivates individuals and the team to establish consistently high levels of performance
• Ensures timely worldwide supply of qualified analytical reference standards with required documents,
• Ensures timely delivery of approved stability documents for regulatory submissions worldwide
• Ensures timely notification to worldwide EPD sites on proposed and official changes in compendia and timely follow-up with Compendia Agencies in case of (by the sites) identified issues on these proposals
• Is the primary contact for Compendia Agencies (authorities) and their expert commissions on proposed monograph changes, new monographs and/or reference standards, to convincingly position/defend Abbott EPD’s interests in these matters
• Guides the development and improvement of the relevant areas within the value streams

Laboratory Services Manager Resume Examples & Samples

• Manages, leads and prioritizes the activities of the laboratory services department. This includes the ongoing process of continuous improvement with those activities
• Performs those administrative activities necessary for effective management, including employee safety, provision for selection and development of employees, salary administration, budget administration, employee counseling, and motivation, meeting objectives, planning, organizing, and measuring the work performed within the organization
• Interfaces with customers and suppliers concerning the technical aspects of packaging operations products
• Thoroughly investigates technical problems, researches alternative solutions, conceives and implements solutions
• Reviews, evaluates and approves results and conclusions of laboratory services work
• Arranges, facilitates and provides technical support and presentations to customers, suppliers, licensees, joint ventures and other disciplines of the packaging operation
• Formulates, initiates and prioritizes laboratory services programs
• Formulates the operating and capital budget for laboratory services, determines manpower requirements and deployment within the department
• Establishes policies and procedures for the effective use and operation of the laboratory services department
• Ensures the coordination and communication with R & D, manufacturing engineering for materials, metallurgical work, flavor and new technology transfer for acceptable commercial and manufacturing performance
• Manage all event related services and front-of-house details for all events hosted in the Theatre and other property entertainment venues as needed
• Manage all event service clients’ requests and work with appropriate arena operational department to ensure requests are competed fully and on time
• In conjunction with the Production Manager, communicate and oversee the execution of event requirements for events/shows (e.g. review concert riders) with clients and applicable departments
• Maintain positive communication and serve as a venue resources for clients, up to and including the event day
• Conduct Event Meetings, communicating/delegating event specifics to responsible departments
• Work closely with Production Manager to ensure shows are managed appropriately and that front-of-house tasks and requirements are executed
• Act as primary point of contact for client services including pre-planning event activities and making recommendations to event clients on optimal operating procedures
• Oversee execution of all operational event contractual obligations are met, relative to staging and Event Rider and oversees all operational aspects of events to ensure their smooth operation
• Lead Usher(s)
• Theatre Ushers
• Bachelor’s degree in Theater Arts, Television/Film, Technical Theater, or related field or equivalent technical work experience, training, and certifications
• Five (5) years professional experience in event management and/or arena operations
• Effectively communicate in English, both written and oral forms
• Ability to effectively interact and communicate with all levels of management, promoters, suppliers, guests and visitors
• Ability to build strong working relationships with local fire and police departments and other government entities
• Ability to multi-task and problem solve in a fast-paced environment and meet deadlines
• Ability to work a demanding schedule including nights, weekends, holidays, double shifts
• Excellent verbal, written and public relations skills
• Knowledge of the functions, operations, and equipment of a multi-purpose entertainment complex
• Knowledge of and compliance with Federal and State OSHA regulations
• Knowledge of safety practices, including first aid and all applicable safety standards for public facilities
• Solid accounting and finance skills
• Ability to effectively communicate in English, in both oral and written forms. Must be literate in Windows 95 and above, Excel, Word, Outlook, AutoCAD, and possess the ability to learn new software quickly
• Support development and deployment of state of the art software designed to drive Operational Excellence across power generation fleets and in the GE Digital Power Plant
• Assist Sales and Marketing teams to identify customers that can benefit the most from Operational Excellence
• Lead Adoption Services efforts, including training and process re-engineering to drive software utilization in customers’ organization
• Work with Product Management teams to understand where GE solutions exist and where external solutions are required to drive Operational Excellence
• Identify areas where GE should invest in NPI to expand Operational Excellence solutions
• Grow your territory by developing internal business partnerships with the Field Sales, Alliances, and Partner teams
• Create efficient and qualitative proposals for customers by ensuring all needs are defined through analyzing the customer's environment and expectations
• Negotiate rates, project costs, terms and conditions of work, contracts, other factors of a commercial nature in relation to services delivery
• Work with internal stakeholders like Business Affairs, Finance, and Risk Management to gain internal statement of work approval and delivery
• Ensure appropriate delivery resources are involved in validating scope; ensure effective transitions to the delivery teams that provide the highest levels of customer success
• Technical background with experience in architecture and technical consulting
• Expertise in supporting sales of professional services, including the development of statements of work, pricing, large-scale proposal development, and client development
• Experience in customer-facing positions like a professional services consultant, services sales, or as an engineer
• Familiarity with enterprise architecture and application development and infrastructure
• Established, sustainable network of customer relationships
• Ability to understand the technical impact of projects from supportability, scalability, and repeatability perspectives
• Good time management, multitasking, and negotiation skills
• Pre-sales experience or similar experience working alongside a sales team is a plus
• Manage incoming sales inquiries, coordinate Services team responses, and create proposals for customers
• Negotiate rates, project costs, terms and statements of work, and contracts
• Provide booking forecasts
• Ensure appropriate delivery resources are involved in validating scope of engagements
• Participate in account strategy sessions
• Meet assigned sales targets
• In-depth experience with selling strategies and developing proposals, contracts, close plans, and statements of work for professional services
• Experience in customer-facing positions as a professional services consultant or a related sales position
• Familiarity with enterprise architecture, application development, and infrastructure

Counseling Services Manager Resume Examples & Samples

• Plans, coordinates, and directs the administrative and programmatic activities of the counseling and career preparation departments
• Monitors, plans, coordinates, develops and implements a professional individual and group counseling program for students and assigned student caseload
• Directs, evaluates, trains, and disciplines staff properly in accordance with company policies, center directives and government requirements
• Assists in the preparation of the departmental budget; monitor and control expenditures
• Assists in the development and implementation of new and revised policies and procedures affecting the counseling and career preparation departments
• Develops and implements an effective counseling services program and ensure that each counselor is assigned caseloads consistent with guidelines. Takes appropriate steps to ensure that administrative procedures are followed, such as adequate record keeping, maintenance of schedules ensuring full coverage of counseling services for the center, auditing records, ensure Personnel Career Development Plans (PCDPs) are implemented and followed, etc
• Provides direct counseling services for students on assigned caseload
• Monitors and audits case notes to ensure entries are accurate and up to date and reflect preventive and/or intensive actions for students assigned to each counselor, career preparation instructor, and career employment specialists
• Evaluates all counseling service components and recommend modifications
• Coordinates counseling activities with the mental health consultant and wellness staff; serves as a member of the mental health team. Recommends students for medical or psychiatric evaluation for emotional or psychological problems
• Coordinates a variety of special programs including sexual assault response team, stress and anger management groups, family planning, pregnancy, etc
• Conducts all staff training and new employee training as required
• Ensures integrity of student accountability by reviewing the accuracy of and justification for student leaves, and Present for Duty Office Center (PDOF) status, and ensuring Absence without Leave (AWOL) follow-up and submission of required documentation
• Utilizes new concepts and approaches; recommends and conducts training sessions and conferences to develop greater proficiency among staff in areas of guidance and social adjustment
• Serves as chairperson of the performance evaluation team; participates in other Center programs such as career preparation, diversity and intergroup relations, and functional evaluations
• Assists in training and supporting residential advisors in conducting dormitory group counseling sessions
• Cultivates and maintains a climate on Center that is free of harassment, intimidation, and disrespect in order to provide a safe place for staff and students to work and learn
• Promotes student attainment of career success standards through modeling appropriate skills, mentoring students, monitoring skill acquisition, and intervening when inappropriate behavior is observed
• Provides coverage during absence of counselor(s)
• Promotes feedback to members of the Job Corps team
• Perform all other duties as requested
• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order
• As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
• Report and communicate Meeting event needs between the client and hotel
• Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow-up on delivery
• Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards. Ensure deficiencies are corrected by appropriate personnel
• Welcome group contact upon arrival at function and ensure guest satisfaction
• Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales
• Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies
• Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy
• Maintain client files and update information daily in accordance with established departmental policies and procedures. Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments. Review final bill prior to presenting to client. Complete post-conference reports of events for senior management, and complete other reports as needed or requested
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments
• Frequently standing up or moving within and outside of the facility
• Handling objects
• Bachelor’s degree in a relevant discipline or equivalent industry experience in a management role (7-10 years minimum)
• Experience managing in a Pharmaceutical environment, desirable
• First class interpersonal skills required to develop effective relationships at all levels throughout the business
• A proven manager, able to develop, motivate, and lead teams to delivery of business goals

Maintenance Services Manager Resume Examples & Samples

• A prime customer facing role responsible for maintenance contractual engagements
• Cares entitlement specific to the project. Accuracy of data in platforms (e.g. CARES, etc.), which contain information (e.g. maintenance contracts, OEM Suppliers, etc.) pertinent to maintenance business services
• Monitor critical issues and ensure they are being addressed/worked
• Audit the profit and loss of maintenance service business contracts
• Contract opportunity support
• Drive contract renewals and/or up-scopes through a close working relationship with the Customer Account teams
• Support the Customer Account Manager in claims (e.g. penalties) & billing disputes
• Assist the Customer Account Manager in contract quotation involving maintenance business services
• Update customer as needed and escalate internally as required
• Participate customer meeting to address issues and develop plans
• Coordinate investigations and technical solutions, as required, across multiple internal teams
• Lead Maintenance Contract implementation as per the deliverables agreed in the maintenance contract
• Single point of contact towards the customer for all maintenance contractual issues
• Working together with the CTS (Customer Technical Support Team) or CTA (Customer Technical Advocate) for technical related activities
• Manage Repair & Exchange Services (Return for Repair, Advanced Exchange) with the support of RESO
• Monitor contract performance via SLA’s and conduct regular maintenance service reviews with the customer
• CARES entitlement, accuracy, tracking, reports
• Has the responsibility of cost allocation and monitoring the overall profitability (P&L) of the maintenance contract
• Proactive leadership for all maintenance renewal opportunities and interworking with Service Tendering, IPR&T BDM, APAC RBC PLM, KAM/CAT and the Customer
• Ensures timely Maintenance renewals for improved annuity revenue stream
• Minimum of 4 year degree in engineering and at least 10+ yrs customer facing project management or network operations experience in the telecommunications field
• Should be able to engage with middle to senior managers within the customer organization
• Strong interpersonal skills to coordinate with many ALU organizations to gather data and drive results
• Expert process orientation, planning and critical thinking skills
• Expert Negotiation, Communication & Presentation skills
• Leadership and Management skills required
• A seasoned team player
• Prior experience in costing, pricing and coordinating network maintenance services is preferred
• Ability to multitask, manage aggressive timelines and set appropriate project priorities
• High attention to details and ability to manage and organize high data volumes
• Product knowledge of the IP Transport and Routing portfolios is a must
• An understanding of the Customer Network Operations business and environment is preferable
• Experience in Maintenance Services delivery in the role of a Senior Technical Support Engineer, Customer Technical Advocate or similar functions will be preferred
• Experience in Repair and Exchange Service is preferable
• Familiarity with financial concepts, management, and controls
• Ability to work in diverse teams and on different levels
• Strong cross-organizational leadership skills for driving resolution of complex customer issues
• Project management skills in planning and organizing, information integration, decision making, risk management and CIP (Customer Implementation Process) will be a bonus

Laboratory Project Services Manager Resume Examples & Samples

• Excellent interpersonal and client management skills
• Thorough knowledge of Project Management processes, Q2 Solutions Laboratory processes, and/or equivalent working knowledge of central laboratory operations (kits/supplies, logistics, laboratory operations, specimen storage, data reporting and transfers, site alerts, etc.) preferred
• Demonstrated ability to work in a fast-paced while possessing strong organizational skills and an ability to meet deadlines
• Bachelor's degree in Life Sciences and/or related experience preferred
• 3-5 years of experience in clinical trials/ hospital-funded research, project management or laboratory environment preferred
• Welcome and fulfill the check-in process for Guests and group arrivals
• Complete the check-out process for departing guests using the hotel systems
• Manage, effectively and efficiently, Guest requests, inquiries, and complaints
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Maximize sales revenues through up-selling and marketing programs
• Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience
• Cash handling experience

Assistant Event Services Manager Resume Examples & Samples

• Previous experience as a Event Services Assistant Manager, Event Services Captain or Event Services Supervisor preferred
• Candidates should be extremely creative, innovative, detail oriented and organized
• Hotel experience and a thorough understanding of all levels of banquet service
• A true desire to understand and anticipate the needs of others in a fast paced environment

Deskside Services Manager Resume Examples & Samples

• Bachelor's degree in Computer Science, MIS, related field
• 5+ years of current related IT experience AND Deskside Services Manager experience
• Experience with IT support metrics and reporting KPIs and SLAs
• Proven decision making, communication, planning and organizational skills
• Requires previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff
• People manager responsible for the management and operations of Micron’s shared services organization (full-time employees + vendors)
• Lead team that provides web development, creative design, writing and tradeshow management services globally at Micron, with thousands of requests addressed annually across the business. Develop team capabilities to position Micron as innovative and a thought leader across the services we provide. Design and develop team's processes and drive operational excellence, in partnership with GCM operations team, with goal to reach the highest stakeholder satisfaction and optimum ROI for Micron, while managing GCM resources appropriately. Responsible for highest quality service delivery, aligned with GCM priorities and Micron brand direction, with goal to have all prioritized requests delivered on time and on budget every quarter. Manage vendor contracts and output, including statements of work (SOW), service level agreements (SLAs) and quarterly business reviews (QBRs). Provide strategic direction for shared services model, including developing forecasts/trends, resource management optimization, and tiered services. Set-up clear, consistent metrics, aligned with overall GCM metrics. Create and optimize financial processes, monitor/report team budget/costs, billing, and third-party costs
• Establish relationships at all levels of the organization, and resolve escalations to increase stakeholder satisfaction; serve as first point of escalation as needed
• People management, team player, self-starter, quick learner and proven ability to develop, coach and motivate direct reports Expert at identifying inefficiencies and streamlining processes that are scalable and efficient Vendor management with proven ability to monitor and identify opportunities relating to performance, service level agreements, and resource optimization Able to manage multiple complex projects in dynamic environment Strong program management skills and drives responsibility for tasks and decisions, tracking progress and results Subject matter expert in vendor management, operations, process/workflow documentation, services operations, program/project management
• A minimum of 10 years of experience in

Managed Services Manager Resume Examples & Samples

• Experience of operating high-availability transactional systems
• Prior experience of managing support or infrastructure teams
• Good technical skills in the majority of the following technologies or similar alternatives
• Supports and Manages the Events Department while working closely with the Food and Beverage Director and other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage
• Supervise, Empower, Lead, Coach and Motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement
• Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
• Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage
• Responsible for developing innovative and creative décor for Banquet function space
• Responsible for short and long term banquet functions in the front and back of the house
• Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
• A true desire to understand and anticipatethe needs of others in a fast paced environment
• Previous experience as a Event Services Manager/Assistant, Event Services Captain or Event Services Supervisor preferred
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service

Expert Services Manager Resume Examples & Samples

• 8+ years of professional experience. 2-3 years of email coding experience. Experience with HTML, CSS, and JavaScript. Understanding of email design, copywriting, and the creative process. Previous experience interacting with senior level clients/customers
• Prior Employment Verification
• Education Verification
• Social Security Trace
• Criminal Background Check
• Motor Vehicles Records (where required for position)

Contracting Services Manager Resume Examples & Samples

• · Organization – proactively prioritized needs and effectively manages resources Communication – communicates clearly and concisely
• · Leadership – guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
• · Customer orientation – establishes and maintains long-term internal customer relationships, building trust and respect by consistently meeting and exceeding expectations
• · Tactical execution – oversees the development, deployment and direction of complex programs and processes
• · Policies & Procedures – articulates knowledge and understanding of organizational policies, procedures and systems
• · PC skills – demonstrates proficiency in Microsoft Office applications and others as required
• · Financial management – applies tools and processes to successfully manage to budget Project management – assesses work activities and allocates resources appropriately
• Five to seven years business experience with knowledge of contracting principles, vendor relationship management and product/service selection preferred

Senior Services Manager Resume Examples & Samples

• The Region Services Leader is responsible for region business operations (P&L) for Energy & Industry systems & rotating machines installed base and services fulfillment excellence across field service, long term service agreements (LTSA), CM&U projects and spares & repairs
• Reporting to the Region Projects & Services Executive
• Location: Rugby
• Building customer relationships, partnering with sales & commercial teams, and leading customer issue resolution
• Delivering field service for our aftermarket business and fulfilling commissioning services for new unit projects, and leading our field resource dispatch planning & management operations
• Leading our resource demand forecast and capacity planning
• Coordinating with other field operations and resource management in other GE businesses and affiliates for field resource loan/borrow requirements
• Leading our projects (CM&U) and fleet (LTSA) operations in terms of project planning, management and control including OneOTR process, Primavera tools and CMR project reviews
• Partnering with the spares & repairs fulfillment team for parts growth and delivery
• Managing and reporting business operations & QMI in terms of orders, sales & margin, hours/liquidation, and accounts receivable
• Contributing to sales & operations planning including Blueprint and S2 operating rhythm
• Exceptionally strong customer service mindset
• Proven track record in service and field operations
• Team builder with a positive outlook
• Strong business /commercial skills
• Capable of multi-tasking and able to work well under pressure
• Self-confident and goal-oriented achiever
• Demonstrated scholastic achievements
• Demonstrated analytic approach to problem solving
• Sound business acumen
• Design and implement effective, high-impact technical and business solutions for Red Hat customers
• In-depth knowledge of how customers use Red Hat technology in their businesses
• Thorough understanding of Red Hat’s product and solution offerings
• Technical background that includes architecture and technical consulting experience
• Experience and demonstrated expertise supporting the sale of professional services
• Solid foundation of in-depth technical knowledge in enterprise architecture, application development, or infrastructure
• Experience developing statements of work, pricing, large-scale proposal development, and client development
• Pre-sales and scope management expertise
• Experience in customer-facing positions as a professional services consultant or engineer, preferably within a technology or consulting organization

Soft Services Manager / Moves Manager Resume Examples & Samples

• Genuine service oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality procedures, resolve internal quality issues and customer complaints
• Responsible for all related KPI’s and SLAs
• Provide support from building operations, operational integrity, and aesthetic compliance against high standards
• Create estimate and purchase requests as necessary
• Manage vendor purchase orders
• Performance management of MAC personnel
• Work with client on updates, new projects and coordination
• Coordinate all office moves, event setups, site-to-site moves, furniture services/repairs/deliveries and perform office and event design layout, create labels for all office spaces
• Coordinate and perform office ergo evaluations
• Upload ergo data into shared drive and send recommendations to customer
• Manage furniture inventory
• Effectively utilizes data and analytics in the communication of solutions and decision making
• Familiarization with applicable codes, comply with specifications, safety compliance, and ensure all standards are met within the scope of company policies and procedure; and in compliance with all federal and state regulations
• Manage work request communicated by JLL, the client, customers, and vendors, provide updates to client, customer and vendors
• Continuously raise the bar in the vendor quality and service while reducing overall cost
• Hold vendors accountable for delivering high quality services per contract scope of work
• Consistently delivers high quality, creative, and cost-effective solutions that benefit the client
• Conducts inspections of the site to check the level of service provided by the services providers. These inspection should serve as an assurance of quality on the perception of service as indicated by the surveys received from the users
• High School diploma or G.E.D. equivalent is required
• An Associate’s or Bachelor’s degree is preferred
• 3-5 years of work related experience
• Ability to work in a highly dynamic environment, demonstrating self-motivation, being adaptable to changing environments and situations, and completing priorities on time and within budget
• Excellent verbal and written skills with an ability to clearly, concisely and effectively communicate to reach consensus and/or transfer knowledge to others
• A true innovator who brings diverse thoughts and continuous improvement
• Participates in creation and implementation of inspections and other quality practices and procedures
• Demonstrate success directly interfacing with client management, vendors, and throughout all levels of the organization
• Computer proficiency a must, including experience with a Computerized Maintenance Management System, such as Maximo or 360Facility
• At least 5 years management or technical leadership experience in Engineering Operations, DevOps, or Software Engineering
• At least 5+ years hands-on experience as in Engineering Operations, DevOps, or as a Software Engineering staff member
• Proven track record of developing monitoring and metrics solutions, implementing them, and driving their adoption
• Proven track record of developing and implementing automation of repeatable processes
• Experience managing or leading database and full-stack web development efforts
• Experience developing and maintaining PaaS based applications
• High-level understanding of scale-out systems architectures and supporting infrastructure
• Working knowledge of single-vendor management solutions for network or storage systems like NetApp OnCommand
• Working knowledge of common infrastructure systems such as LDAP, source control, DR, archiving, license management
• Working knowledge of storage systems based on the NFS protocol
• Ability to filter and distill relevant information for the right audience
• Self-motivated and proactive with demonstrated creative and critical thinking capabilities
• Understands and deals well with rapid product development cycles; remains flexible and calm in the face of uncertainty
• Teamwork: the candidate must be able to communicate well with cross-functional team members, be able to efficiently collaborate with team members to achieve project goals, and contribute positively to the engineering community environment
• Proven track record of leading a cross-functional team

Academic Services Manager Resume Examples & Samples

• Bachelor’s Degree from an accredited college or university in Science, Engineering, Liberal Arts, Education, Business, Hospitality Management, Human Sciences, or a closely related field that emphasizes analysis, critical thinking, and communication skills
• Two years of experience engaging with students, faculty, family members and outside resources to support student success
• Three years of experience providing front-line Customer Service
• Strong communication and organizational skills as demonstrated by collaborating with various constituencies
• Demonstrated experience working with a variety of groups (students, faculty, staff, alumni, family members, and other constituents)
• Demonstrated knowledge of, and relevant ability with, culturally diverse communities among potential target and constituent populations
• Excellent written communication skills as demonstrated by application materials
• Master’s Degree in higher education, business administration, science, liberal arts or closely related field that emphasizes communication, analysis and critical thinking skills
• Experience working in an institution of Higher Education college/university Registrar’s Office, Enrollment Services area, Academic Affairs, or assisting in the progression of students toward graduation
• Five years of experience engaging with students, faculty, family members and outside resources to support student success
• Five years of experience providing front-line Customer Service
• Knowledge, understanding, and experience working with administrative student information systems: Ellucian (SunGard) Banner systems (Banner Student, Banner Document Management, and Banner Workflow)
• Problem-solving ability and creativity to implement efficiencies in current practices
• Demonstrated ability to engage work unit/team in a collaborative approach to enhance student success
• Familiarity with higher education advising processes
• Demonstrated supervisory experience including student workers
• Team player that will serve as an advocate for the Customer Service Team and related processes

Computing Services Manager Resume Examples & Samples

• Bachelor degree and/or equivalent training and work experience
• 3+ years experience as a system analyst
• Experience in Virtual (VMWARE) environments, data center environments, cloud services and enterprise security
• Experience managing Windows, Linux and Macintosh servers
• 3+ years of hands-on experience with direct management of a team is required

Exchange Members Services Manager Resume Examples & Samples

• Responsible and accountable for leading and developing a team of people, setting a direction and deploying resources for varying projects, participating in company-wide projects while providing guidance and expertise when needed
• Supervising daily activities of the team to ensure the expectations and goals are met and/or exceeded
• Setting priorities for team achievements, coordinating with other teams/managers
• Collaborating with other departments and multiple business units to ensure the effective work processes and regarding client requests
• Ensuring the team is aware of organization policies and procedures, products and services
• Working to identify and mitigate operational risks
• Monitoring and reporting team performance indicators
• Acting as an escalation point for operational/business issues for the team and towards the business units supported
• Excellent language skills in written and spoken English
• Sufficient user of MS Office applications
• Advanced user of Excel
• Recruitment, training, coaching and developing experience
• Transition experience would be meriting
• Knowledge of financial markets would be a strong advantage
• Energetic, positive and able to motivate
• Able to work and lead in fast-paced environment
• Proactive and improvement driven mindset
• Reliable and trustworthy
• Ability to work with a group and independently
• Good organizational, planning, coordinating and project management skills
• Ability to coach and mentor

PL Services Manager Resume Examples & Samples

• Implement 3PL solutions that support cost, service and growth goals
• Identify and qualify potential providers through Delta’s Supplier Development Process
• Lead distribution network optimization analysis/efforts and key project implementation
• Evaluate current and future distribution warehouse space needs for Delta Faucet Company
• Collaborate with corporate real estate team to identify and negotiate for suitable commercial warehousing space
• Negotiate competitive cost structure for the 3PL services provided
• Develop and implement Master Service Agreements and Statements of Work that clearly define expectations and requirements
• Cultivate lasting and collaborative relationships with providers
• Identify and implement metrics (i.e. scorecards/dashboards) that effectively measure performance of the operations and ensure corrective actions are created and administered in a timely manner
• Perform standardized and formal business reviews with providers
• Foster culture of continuous improvement with 3PLs by utilizing Lean/6 Sigma methodologies to improve service and reduce costs
• Develop annual budgets and forecasts
• Proactively identify and create appropriate contingency plans to ensure uninterrupted and efficient flow of freight through supply chain (3PL) related to volume, labor shortage/disruption, weather, natural disaster, etc
• Keep abreast of innovations, developments, and trends in the supply chain field
• Participate in logistics strategy/vision process to support Delta and Masco distribution initiatives
• Development, management and improvement of the operation of NSC requests for the agreed services, ensuring ongoing improvements in usage, cost effectiveness and SLAs
• Execution of the Digital Operations model and governance for operational services within the Ford Digital Marketing portfolio
• Ensure services adhere to the standards of the Ford Company policies and standards
• Identify risks for adoption for the service and create communication strategy to mitigate the risk
• Coordinate Ford functional teams & agencies in a service partnership as ‘one service team’ to customers
• Lead, contribute & constantly innovate to drive continual improvement of the services within Digital Operation, which includes external and internal benchmarking and 6-Sigma techniques, delivering annual service improvement and/or cost efficiencies
• Liaise and co-ordinate with stakeholders on service needs, managing Service Level Agreements and Operating Level Agreements providing service reporting & measurement (KPI’s Reports, Scorecards)
• Support launched Digital processes for the service (e.g., request, capacity, problem, incident and change management), gathering metrics related to the service and identifying changes for improvement
• Establish and maintain a life cycle plan for the Service, provide input to Digital portfolio decisions, support the Service design and take ownership of the service transitioning to operations. Approving of service acceptance, which includes adherence to customer and portfolio requirements and ensuring service is fit for purpose and fit for use
• Undertake quality assurance activities, ensuring cost control for the Service and RoI meets service design objectives
• Plays a lead role in changing the focus of Marketing Comms operations Always-On to a customer first services-centric organization
• Acts as an Ambassador for the Consumer Experience transformation program
• Exceptional client-facing skills, with a proven track record of managing multiple client assignments across multiple sectors, channels and markets
• Excellent business development and project management skills, with a proven track record in timely and efficient delivery
• Dynamic leadership, management and team building skills with the ability to bring different teams together to work as one
• Excellent, eloquent and persuasive presenter – comfortable with presenting to senior agency and client personnel
• Knowledge of and data key Digital Services from Web Optimisation and Analytics to Search and Maintenance
• Is thoroughly proficient with evolving marketing approaches from integrated cloud-based technologies to working ‘Big Data&#8217
• Ability to allow all decision to be driven by data and willing to ensure all decisions are made based on insights from data
• Significant senior level experience – agency or equivalent client (Digital) marketing organisation
• Degree or equivalent marketing qualification
• Comprehensive understanding of integrated marketing practices (a professional qualification such as IDM Diploma is a bonus)
• Superlative computer skills, with proficiency in Microsoft Office computer packages such as Word, Excel and PowerPoint

Fit-up Services Manager Resume Examples & Samples

• Manage a team of coordinators responsible for planning and implementing vendor services for all remodeled and newly constructed building projects
• Assemble and manage required teams of vendor partners and contractors: Interface with architects, client staff and vendors
• Maintain client relationships and manage conflict resolution
• Provide appropriate level of onsite supervision to ensure project performance criteria are being met
• Monitor workflow process and distribute to the team, ensure workflow maintains efficiency and meets the criteria set by the account
• Create vision and business plan to drive future state. Embrace SOP and implement at the account level
• Identify and address areas of concern regarding potential liabilities and risk (e.g., fee, our reputation, errors and omissions) to Account Management
• Assist the Account Management team in the establishment and refinement of best practices of standards of excellence
• Bachelor Degree from an accredited institution in Accounting, Business, Architecture, Engineering, or Construction Management, strongly preferred
• Minimum of 10 – 15 years of progressively responsible experience in managing design and construction of multiple projects across a broad geography in a remote and virtual environment
• Advanced project management skills and experience managing a variety of project, sizes, types and complexities
• Experience leading and running numerous projects, simultaneously
• Ability to develop and cultivate business relationships with existing and prospective vendor partner
• Ability to manage several medium and large projects corporate interiors projects
• Excellent verbal and written communication skills, professional manner and computer literacy
• Responsible for managing the Field Labor financials
• Provides commercial support in securing any Field Labor business
• Responsible for deployment of Field Serve Engineers for projects
• Serve as a project manager on complex systems
• Primary escalation point for issues related to field labor
• Coaches and provides guidance to Field Service Engineer’s, Proposal Leads and Project Admins
• Develops and justifies all resource planning for Field Labor
• Provides input for generating and pricing proposals
• Knowledgeable on Rockwell business systems
• Manages the utilization of Field Service Engineer’s in the territory
• Occasional escalation point for issues related to Training and Technical Support (Tech Connect)
• A Bachelor’s degree in Engineering or equivalent years of experience
• A minimum of 2 years experience managing engineers, revenue growth and profitability
• Contributes Professional & Technical Expertise
• Collaborates & Teams Effectively
• Drives Productivity
• Demonstrates Business & Financial Acumen
• Creates Focus & Motivates Others
• Understands Field Labor Business and has ability to estimate costs and write proposals in regards to migrations and conversions
• Performs administrative duties relevant to account responsibilities in compliance with corporate guidelines and brand standards. Documents and organizes detailed requirements of each function. Coordinates activities of various departments to service accounts, such as supporting the creation and delivery of VIP amenities
• Communicates with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assigns banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Reviews banquet associates’ work to ensure accuracy. Monitors in house group activity providing assistance as needed such as organizing exhibit set up
• Plans and conducts pre and post convention meetings with clients and respective departments
• Documents tracking of group activity. Accesses and inputs data in brand-required computer systems to prepare meeting-related documents including Banquet Event Orders (BEOs) and other reports
• Complies with attendance rules and be available to work on a regular basis
• Performs any other job related duties as assigned

Quality Services Manager Resume Examples & Samples

• Own quality evaluation projects for one or more dedicated account(s)
• Develop and deploy methods to improve quality management
• Help analyze feedback forms and any client feedback
• Maintain and analyze quality dashboards for the customer
• Suggest corrective actions where service falls short of expectations
• Oversee quality assessment process and reference materials
• Train partners in terms of linguistic processes, tools and quality management
• Facilitate communication between reviewers and linguists
• Advise on resource selection upon request
• Linguistic background
• Highly analytical with dependable attention to detail and effective researching skills
• Excellent written and verbal English communication skills, other languages would be an asset
• Proactive, can-do attitude
• Use creativity to solve big-picture problems while remaining detail-oriented to solve the smaller ones
• Internal or external sales experience
• Technical or business consulting knowledge
• Knowledge of application development or cloud solution creation and delivery
• Public conference and meetup speaking experience
• Employee Services- Review and/or prepare disciplinary documentation, conduct investigative interviews, provide recommendations for resolution, coordinate with Human Resources, and provide consulting services to DMS supervisors on employee related matters
• Operations - Provide oversight of the HR Business Partners (HRBPs) in the processing of forms and system updates for new hires, promotions, separations, dismissals and other actions
• Recruitment – Provide oversight and participate in candidate reviews, interview questions, interviewing, testing and hiring for division of 500 staff
• Performance Management- Facilitate MAP (Managing Accountability & Performance) tool within DMS ensuring all phases are completed and provide supervisors/managers with training and technical support
• Classification- Responsible for managing the division’s Position Description (PD) ensuring documentation reflects division’s practices. Draft and review requests for regrade, reallocation and for the establishment of new positions
• Coach - Coach employees, supervisors and/or managers by establishing a coaching plan that includes setting goals, milestones, work assignments or trainings to develop/enhance skills.Manage and develop content for Journey to Leadership (JTL) a division web resource for supervisors/managers
• Proficient knowledge of personnel management, HR laws, organizational analysis, task analysis, talent acquisition, coaching, supervision and management, leadership skills, training and position description development
• Skilled in organizing
• Demonstrated experience implementing & interpreting rules, policies and procedures
• Demonstrated experience coaching employees to improve leadership and work performance
• Skilled communicator both orally and written. Effective negotiation and interpersonal skills, and understanding of effective group dynamics
• Strong ability to effectively define, analyze and resolve complex issues and problems
• All candidates must pass a computer based test administered by AHCCCS
• Three or more years of human resources and leadership development that includes experience in employee relations, problem solving, investigations and coaching; or
• Three or more years of supervisor/manager experience that includes establishing employee coaching plans, performance improvement plans, disciplinary actions and investigations in addition to screening, interviewing & hiring job candidates
• Excellent PowerPoint and written communications skill
• Prior experience with any of the following applications a plus, but not required – Hyperion, PeopleSoft, OFSAA, Moody’s Risk Analys
• Prior experience with any of the following regulatory initiatives a plus – Comprehensive Capital Analysis and Review (CCAR), Dodd Frank Act Stress Testing (DFAST), Resolution and Recovery Planning, Basel III Capital, Enhanced Prudential Standard
• Ability to work independently or as part of a tea
• Ability to lead through influence and garner support from and for cross-functional teams
• Organizes all internal and external related activities to ensure a timely and smooth client service and implementation process
• Product suite consists of solutions of higher complexity, some of which have global requirements
• Exercises judgment and discretion with respect to client relations and problem resolutions
• Understands the end-to-end process and identifies opportunities to initiate client collaboration in the development of product services including recommending new products to the client
• In depth knowledge of treasury, cash management products, wholesale operations, and governing regulations is required. Must be a team player, take ownership, and drive for results to grow the business, sustain intensity and optimism while focusing on the client
• 2-3 years previous management / supervisory experience
• 3-5 years previous experience working directly with clients
• Skilled in leadership, including coaching to assist others in career mobility
• Identify and recruit talent
• Ability to translate strategy into tactical action plans
• Must have excellent verbal and written communication skills with a demonstrated client focus
• Superior follow through and initiative
• Highly organized, with strong problem solving / analytical
• Advanced skills within Microsoft applications including, Word, Outlook and Excel
• Ability to interpret bank standard legal documentation
• Must be client-focused, a team player, with effective communication skills and professionalism through use of proper phone and email etiquette
• Ability to exercise good judgment and sound decision making skills a must. Must foster teamwork by helping to create and maintain strong morale; cooperate with team members to resolve problems and achieve goals
• Strong Treasury Product and DDA/TM platform knowledge
• 4-7 years functional experience
• 3-5 years supervisory experience
• Strong knowledge of web-based and software systems
• Strong knowledge of PC desktop applications
• Good knowledge of finance and accounting practices
• Knowledge in credit and collections activities nice to have
• KPI-Metrics management
• Strong organizational and work prioritization skills
• Strong knowledge of call center operations
• Knowledge of federal and state regulations regarding credit reporting - nice to have
• Strong knowledge of control principals and internal auditing methods and procedures
• Strong knowledge of data processing systems
• Interface with all Verticals, Partners, Sales within the segment to develop services sales and strategic services initiatives
• Develop key relationships with customers & key partners
• Provide overall Services Sales advice for the assigned accounts in terms of life cycle management and build new services franchises
• Meet and exceed services sales objectives
• Interact and share best practices with colleagues both National and International
• Desire to learn & become the best at the best
• Open-minded, honest and persistent
• Ability to handle and prioritize multiple tasks simultaneously
• Strong communication skills. Above average presentation skills
• Energetic. Self-motivated, Positive and a Team player
• LI-EMEA-MJ1

EFM Services Manager Resume Examples & Samples

• Partnering with Services Strategy and Governance CoE to manage retained services across all sites, including implementing effective Supplier Governance programmes
• Serving as facilities SPOC to service provider(s) across ANZ and developing professional and technical relationships that help to ensure quality service delivery
• Providing recommendations for annual budgeting, including headcount predictions, operating expense and capital requirements
• Partnering with CoE to prepare detailed specifications for tendering and operational processes and supporting negotiation and contract award processes
• Monitoring service provider compliance with security, safety, quality and environmental requirements and adherence with agreed SLAs and KPIs
• Engaging with key stakeholders across the business and working together to drive a high performance, continuous improvement culture
• 5-8 years’ experience in facilities management, including experience in developing and leading facilities project programs
• The ability to develop strong stakeholder relationships and use these to drive organisational change
• An understanding of key impacts on customer perception and experience, and how to shape these positively and effectively
• A working knowledge of site subcontracted services including catering, security, cleaning, etc
• Ability to work independently and as part of a multi-national team; and
• The flexibility to travel regularly between sites

ICE Services Manager Resume Examples & Samples

• Liaison with the assigned customer group and the PLS delivery teams. This includes handling the planning & ordering of PLS services required to deliver the plan via relevant PLS Account Director(s)
• Development of Tactical ICE plans (Medical Information, Medical Communications and Scientific Events) for the assigned products / brands. This is in support of the strategy and planning work that is done by the customer
• Delivery of the Tactical ICE plans for PLS in relation to the customer
• Championing optimum collaboration and ways of working between PLS and the internal customer

Payable Services Manager Resume Examples & Samples

• 30% - Works with Payable team members, purchasing agents, suppliers, Marketplace representatives and University departments to advise and resolve issues related to payments ensuring compliance with University, State and federal requirements. In addition, consults with campus Controllers on exceptions to policy and processes
• 10%- Works with University Tax Manager as well as the Employee Services' International Tax Specialists to ensure compliance with federal tax reporting regulations when processing international payments
• 5% - Responsible for the reporting of taxable business expense reimbursements for CU employees. Work with the University Tax Manager and campus Controllers on exceptions
• 15% - Other Miscellaneous duties including development of procedures and training team members, departments, vendor and other users in proper procedures to streamline processing of invoices and/or correction of problems. Works on strategic initiatives for streamlining and automating processes/data entry
• Prior work experience in Higher Education environments
• Knowledge and experience with PeopleSoft Finance Software
• Advanced accounting degree and/or professional certifications (i.e. Certified Public Accountant)
• Knowledge of Concur software
• Knowledge of SciQuest software

Contributor Services Manager Resume Examples & Samples

• Manage team responsible for the day-to-day tactical functions associated with data extraction, receipt, transformation and loading (ETL)- (Extract, Transform, Load)
• Work closely with COEs (IT, Data & Analytics, Marketing, Legal, and Compliance) and Business Unit to insure that ETL tools/applications support continuous improvements around quality, cycle time and operating efficiency
• Interact with data contributors as it relates to data integrity, data processing, reporting methods and troubleshooting/problem-solving in a timely manner
• Closely monitor productivity and quality, ensuring both are consistently met and take corrective measures when needed. Maintain operating metrics
• Identify opportunities to improve the contributor experience
• Drive and Manage organizational continuous improvement processes
• Six or more years of relevant experience in a credit risk or marketing department, a management consulting firm, or a leading data company, with a proven track record of excellence and business-minded leadership
• Experience in simultaneously managing the expectations of multiple companies, either in a sales-oriented or consortium governance role. Solid perspective in managing expectations, risks and rewards for many engaged parties at one time
• The ability to manage multiple high-impact projects at the same time
• Creativity and drive, as well as the ability to identify efficiencies and opportunities. The ability to collaborate with multiple teams and to get these teams to collaborate with each other. Demonstrated entrepreneurial spirit
• The ability to understand complex technical information and articulate it in effective and appropriate ways to broader audiences. Strong verbal and written communication skills are essential
• Proven leadership skills and demonstrated ability to develop a team. Ideally, experience, or a demonstrable aptitude, to work across a sophisticated matrix organization using strong communication, negotiation and influencing skills
• The willingness to travel as needed, likely no more

Project & Services Manager Resume Examples & Samples

• Lead and supervise a multiple project groups/ teams to carry out project execution and ensure effective & efficient management and implementation of projects
• Manage and implement projects in compliance to company standard procedures and process
• Monitor schedule performance and maintain updated schedule at all time for projects assigned to the group
• Prepare project-related reports normally on a monthly basis
• Ensure the project documents are accurately prepared by project group/ team
• Coordinate and support Contract/ Commercial administrator on the contract management and commercial administration such as timely milestone billing and system shipment logistic coordination
• Coordinate and prepare the initial EAC report to ensure the project gross margin is booked accurately by addressing all problem issues analyzed in the contract in terms of technical and commercial matters
• Perform accurate estimate of cost on the monthly EAC reporting
• Monitor and control project cost to improve the project gross margin
• Achieve and improve customer satisfaction on the project implementation
• Ensure project contractual and customer specification commitments are met
• Deliver and close projects within customer expected schedule and within project budget
• Perform any other relevant tasks and duties as assigned by Operation Manager
• Manage and supervise sub-contractors and vendors to achieve project objectives in timely and cost effective manner quality-of-work and releasing of payment based on actual completion of subcontractor’s scope of work
• To understand project contractual requirements and meet specifications in term of supply & service scope deliverables and commercial objectives
• Ensure timely completion and close-out of project based on contractual requirement, including resolution of any open items
• Continuous enhancement of existing project management practices / processes to improve productivity and profitability
• Degree/ Diploma in an engineering discipline (Automation, Instrumentation)
• Strong technical knowledge and hands on experience with Control Automation products (OVATION, DCS/PLC
• Accountable for logistics handling and guest communication for major conferences, social catering and park events at Resort. Take the lead in event management responsibilities for key events of medium to high level of complexity. Work closely with different LOBs, oversee and follow up on-site event and services arrangement to ensure the commitment to guests are delivered, and provide high quality guest services throughout the event
• Attends inter and intra departmental meetings, as it relates to event management job function
• Act as a tertiary resource for Business Solutions & Event Sales team, to provide solutions to operational challenges and to provide site inspection support, when needed
• Be the point of contact with other Operation LOBs on process and procedures set up, review, updates and execution relating to events servicing
• Keep up-to date on current market intelligence, industry best practices and standards
• Bachelor degree holder with minimum 3 years’ practical experience in event management
• Extensive knowledge in Hospitality Management, Resort Sales & Marketing, Food & Beverage and Banquet Catering operations gained from luxury hotel / resort is preferred
• Good organization skills and ability in handling multi-tasks
• Technical skills on event and rooms system and software usage (e.g. Opera, Delphi, ATS, meeting matrix)
• Proficient in MS Office applications and Chinese typing
• Report and resolve enrollment loading errors. Troubleshoot errors with billing and enrollment team. Work with daily files to transmit new member enrollment and other membership changes to our case management staff
• Oversee the issuance of monthly ID cards, identify errors, or delays in meeting state required turn around times
• Annually coordinate the member survey and prepare survey results report to be filed with state regulator
• Responsible for quarterly member newsletters and annual member handbook updates
• Maintain inventory for member handbook
• Update member call center with change in member information and maintain call center toolkit
• Responsible for member mailings required by state regulator
• Oversee the member income only trust collections and processes
• Identify members for notification on provider terminations as needed; send out state required letters
• Responsible for maintaining all member related policies and procedures
• Responsible for reporting and reconciliations related to member services
• Update member benefit requirements in company systems
• Post member related information to website
• Participate in state operational audits
• Oversee member grievance and appeal process
• Work with internal business partners regarding member related processes/projects, and external state partner
• Process member transitions in or out of health plan
• Manager must have good communication skills, strong administrative skills, be detail oriented, possess strong customer service skills, and the ability to work independently
• Bachelor's degree, or 5+ years working in health care
• Intermediate level of experience with Microsoft Word and Excel, with the ability to navigate a Windows environment
• Health care experience with Medicaid
• Familiar with State of AZ AHCCCS ALTCS member policies, regulations and requirements
• Health Care Professional - A registered or practical nurse, licensed social worker, license marriage and family therapist and licensed professional counselor
• Familiar with CSP Facets, CareOne or ICUE, State of AZ PMMIS/CATS
• 4+ years of experience leading IT support or operations teams
• An ability to think creatively and apply strong analytical and problem solving skills, driving issues to resolution
• Experience dealing well with customers during problem resolution and operating under pressure
• Bachelor's degree in Computer science or IT related field
• Experience in lean, six-sigma, process improvement is a plus
• Experience in Systems or Network Engineering position a plus

Central Services Manager Resume Examples & Samples

• Associate or Bachelor’s degree in human services/liberal arts or health care or equivalent experience
• 4+ years of call center experience
• Ability to coach and mentor team members to further develop competencies
• Demonstrated experience in managing a call center staff including recruitment, education, and training
• Exceptional Customer Services knowledge and experience
• Ability to troubleshoot and resolve problems
• Proficiency in Microsoft Office products
• Facility oversight experience
• Team leader/management experience
• Bachelor’s Degree from an accredited college or university
• Minimum of 5 years of work experience in water treatment field
• Bachelor's Degree (Chemistry, CE, EE, ME, IE or Environmental Engineering) from an accredited college or university
• Minimum of 2 years of supervisory / leadership experience
• Experience on GEWPT equipment or industry related equipment
• Strong communication (written and oral)
• Strong analytical skills and Business Acumen
• Ability to be a team player
• 5+ years of experience leading IT support or operations teams
• Excellent oral and written communication skills in both English and Mandarin
• Advanced Linux system support and ability to write simple scripts in some administrative language
• An advanced understanding of technical issues, both hardware and software, for infrastructure (servers, networking, telephony) and end user equipment
• Holds an understanding of core internet technologies - DHCP, DNS, TCP/IP, mail transport/s
• Active Directory and Windows Server administration. Windows 7 and Server 2008/2012 system support
• Support of office/productivity software including Microsoft Office
• Mobile device support such as iPhone and/or Android
• Video conferencing setup and troubleshooting
• VPN client support
• A broad understanding of networking technologies both wired and wireless. Port level troubleshooting of Cisco switches and data cabling knowledge
• A good understanding of VoIP technologies
• Ability to understand and execute change management activities
• Ability to liaise with vendors for all steps of the procurement process
• Position requires an Associates Degree plus 2-4 years of hotel and convention management/supervisory experience increasing degrees of responsibility attained
• Requires management and leadership skills and the ability to work with confidential employee, client and ARAMARK information
• Bilingualism considered as asset
• 3 years’ experience in project management and life science projects
• Bachelor's degree and two years of relevant experience, or combination of education and relevant experience
• Demonstrated experience managing multiple budgets
• Knowledge and experience in managing facilities, operations, maintenance, space, and equipment administration in a research or teaching setting
• Ability to coordinate and manage multiple projects in a complex and technical environment
• Familiarity with health and safety compliance regulations
• Manage the daily operations resolving daily operational problems, and implementing company programs through consistent monitoring of banquet operations to ensure compliance with safety and security regulations, to ensure an optimal level of service, quality, and hospitality
• Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing re-bookings
• 3-5 yrs. previous experience in hotel sales, catering, and/or convention services
• Related facilities management: electricity (HV, LV switchboard), gas welding, boiler, compressors
• Regulatory Compliance Monitoring related facilities: periodic checking and corrective action
• Management of the handling equipment fleet
• Management of site safety: staff (guard), technical (burglar alarm system and cameras)
• Management of outside contractors in the scope
• Management of the central store (all supplies, including chemicals and fuels)
• Waste management: waste platform, sorting and treatment
• Infrastructure Management: roofing, building .
• Management of social premises: changing rooms, toilets, dining halls .
• Re-establishment work
• Engineering degree or equivalent
• Technical knowledge "all trades": electricity, heating, plumbing, roofing .
• Budget management experience
• Significant experience of at least 5 years in team management
• Knowledge of regulations related to the function

Partner Services Manager Resume Examples & Samples

• Clear understanding of the importance of the channel for SAP and their focus on market share for SME
• Orchestration and development of PSD’s Service Portfolio, globally and regionally
• Special focus is SAP’s new Digital Partner Services Platform: the “Partner Benefits Catalog”
• Regular and ad-hoc reporting
• Implement and oversee Quality Management for service delivery with special emphasis on the Partner Benefits Catalog
• Business Development: collaborate with regional SAP/SME business owners to build the right services in support of their business goals
• Adhere to PSD’s service management framework while leading the regionalization of infrastructure and processes for APJ & GCN regions
• Business Management / IT Degree or equivalent – MBA an advantage
• Previous working experience in a large corporation with, matrix organization and working with virtual teams
• B2B or B2C experience a clear advantage
• Demonstrable strong interpersonal and team-working abilities and coaching skills
• Excellent English communication skills required: orally and written
• Ability to drive Change Management
• Project Management and multi-tasking background preferred
• Strong analytical competencies and a capacity to communicate and present at a management level
• Objective / Goal oriented, ability to work independently and take ownership of assigned tasks
• Able to work at all levels in an organisation and possess strong stature and presence. Must be highly credible both internally and externally
• People Management experience an advantage
• Minimum 10 year working experience
• Min of 3 – 5 years’ experience working in a matrix organized corporation
• Demonstrable experience in any of the following areas
• Manage the event supervisor team operations, ensuring that event services meet corporate and client expectations are within property budgets and deadlines are met
• Oversee and balance team workload and produce events as needed
• Oversee purchasing of rentals, services and linen; negotiating; invoicing; vendor logistics and vendor relations
• Produce financial reports to include: payments, receivables, invoices & distribution, weekly & month-end revenue
• Approve Purchase Requests for the department and monitor costs by event; ensure that paperwork is accurate
• Train event staff in process and paperwork and regularly evaluate processes for efficiency
• Ensure project status, timelines and delivery information is communicated out in a timely manner
• Interview, pre-screen, make hiring recommendations and evaluate and counsel employees
• Interface with hotel departments to resolve issues
• Network in the industry to expand vendor base. Research and setup new vendors: request catalogs and pricing, shop and negotiate prices
• Become fluent in MREP inventory
• Cultivate a collaborative environment to build cohesive teams and resolve issues
• Be active as an MREP ambassador for the company and within the events and production industry
• At least 3 years in the special event, production, entertainment, catering or hospitality industry
• At least 2 years coordinating event services
• At least 2 years supervisory or management experience
• Proficient knowledge of computers, Microsoft Excel, Word and Outlook
• Evaluating project requirements and providing necessary logistics of the identified equipment, tools, and consumables
• Plan work accordingly
• Provide quality assurance oversight and responsibility to support project requirements
• Manage Cost Center budget as required to align expenses with production requirements to ensure absorption targets achieved
• Determine permanent staffing levels and securing temporary employees as required to process jobs on schedule in accordance with GE directives
• Review all vendor invoices and ensure timely routing for corporate payment
• Initiate or cosign capital equipment requests and all SAP purchase orders that are issued to support the Warehouse operating needs
• Provide project and home office interface for Tool Center functions
• Participate in the review and decision making process related to business strategies that may impact overall Tool Center Operations
• Evaluate processes, implement productivity improvements, and develop cost savings that can be established as best practices and assist in implementing lowest cost of supply
• Oversee tracking of all Tool Center rentals and sales of small tools and consumables, perform inventories, order rental equipment and maintain all Company procedural requirements for maintenance and inspection of Tool Center tooling
• Provide regular employee safety training and inspections
• Assure proper PPE equipment in accordance with Risk Assessments is being utilized
• Manage activities necessary to fulfill facility environmental compliance, state, and local codes & laws, and compliance paperwork
• Ensure that the Tool Center is in compliance with the GE program/directives for managing site safety
• Responsible for all Tool Center employees' records, reviews, disciplinary actions, and hiring of employees with Human Resource assistance
• Incorporate Leadership Competencies that foster good morale and discipline to maximize Tool Center efforts for maintaining a high quality product and customer service
• Initiate and deploy Lean/5S practices to continually improve Tool Center processes and practices to deliver the best quality product attainable
• Bachelors degree in Engineering or Business Management from an accredited university
• At least 5 years' experience in boiler maintenance and services
• At least 3 years' experience as a people manager or leader
• Create and maintain a strong safety culture within the tool center
• Exemplary communication skills
• Strong teamwork skill
• Ability to deliver fast solutions to complex/ambiguous problems
• Strong learning orientation
• Drive for continuous improvement
• Bachelor’s Degree in a related area or equivalent combination of education and experience
• 3 – 5 years relevant experience
• 5+ years, preferred
• Ability to multi-task and effectively organize responsibilities to achieve goals and objectives
• Self-motivated and ability to work independently

User Services Manager Resume Examples & Samples

• **(THIS PERSON WILL WORK ONSITE AT OUR CLIENT LOCATION OF YESHIVA UNIVERSITY)
• Manage the day to day task assignments of 7 direct reports
• Recommends or performs complex actions to correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify or make repairs to computer hardware and/or software
• Supports and manage major computer system and laptop deployment, projects
• Controls coordination with affected end user departments while assisting other technical support staff and/or student workers
• Tests and evaluates proposed hardware and software to determine efficiency, reliability, and compatibility with existing computer system, peripherals and the network
• May provide assistance with entry level network tasks such as network server backup rotation, network account maintenance, and activation of data jacks
• Provides support for large computer deliveries and installation
• Provides recommendations, updates, status, and completion information to manager and/or CIO, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
• Associate’s degree or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience
• 5-10 years’ hardware/software troubleshooting experience in a Windows/Mac environment
• Flexibility to be able to work day or evening shifts and occasional weekends/holidays
• A pleasant and collegial personality consistent with the mission of a service-oriented unit
• Experience working in higher education preferred
• Relevant industry certifications (A+, Network+, etc.)
• Experience using/configuring configuration management tools (SCCM, KACE, Altiris, etc.)
• Experience supporting Windows XP/7 and Mac OS X (10.6-10.12)

Direct Services Manager Resume Examples & Samples

• Implement strategies, initiatives, processes and procedures that support the successful region wide day-to-day and major relief operation provision of mass care logistics, and recovery programs. Within scope of position, represents the entire disaster cycle of preparedness, response and recovery
• Works to ensure all Mass Care, Logistics, and Recovery activities are in compliance with region and national procedures and policies
• Communicates and implements Mass Care, Logistics, and Recovery priorities, goals and objectives
• Interpret doctrine and share throughout region
• Ability to lead, empower and build teams
• Work in a matrix environment

Green Package Services Manager Resume Examples & Samples

• Face off and manage daily relationships with the Blackrock Solutions (BRS) Client Analytics Group (CAG) and Relationship Management (RM) teams and proactively manage their issues and expectations relating to the Green Package
• Manage a team of Analysts and ensure the timely delivery of Green Package data and a superior client experience
• Understand the Investment process and how the Client Investment teams use the Green Package Data in their daily process. The successful candidate should use this knowledge to ensure the Green Package production process and Client Support is aligned with the investment process
• Project Management: engaging with cross-functional teams across BDS and BRS to think creatively and deliver innovative solutions to our complex client demands
• Alongside other BDS teams, support the Client with new product launches / implementations relating to the Green Package
• Support the various Aladdin Tools used by BRS Clients and develop an in-depth knowledge of how Green Package data is used in these tools
• Support the client with high priority requests pertaining to the Green Package data and troubleshooting of front-office tools
• Must have strong knowledge of Aladdin and previous working experience with Aladdin tools such as Portfolio Risk Tools, PRISM and Portfolio Construction
• Strong technical background with knowledge of SQL, UNIX and databases
• Proven track record in Team and Project Management
• Good knowledge and previous working experience with
• Establish strategic and operational plans for Tech Service, Depot Repair and Field Service teams
• Team leadership and project management experience
• Proven technical aptitude. Ideally with experience in water analysis equipment or applications
• Inbound call center experience and professional customer service skills including excellent listening, writing and speaking skills
• Ability to define problems, collect data, establish facts and draw conclusions. Resourceful to investigate paths to corrective action and resolution. Good judgment and critical reasoning skills
• Process improvement training and experience
• Experience with Salesforce.com or other CRM system
• Proven technical aptitude, experience in equipment service and support environment
• High-energy level, dependable and flexible
• BS in technical field (science or engineering)
• Preferred 8 to 10 years work experience with Liquid Analytical Chemistry and/or process instrumentation with product and management experience in a Services, Engineering, or Manufacturing role
• Experience with MS Office applications, Salesforce, SAP or other operating system
• Strong listening, speaking and writing skills
• Actively identify, manage, and reduce project risks throughout the project life-cycle
• Provide TIL’s, NICs, SBs and ECN’s to the owner
• Respond to warranty claims
• Degree in Engineering or Business Management
• At least 5 years’ experience in a similar role or Project Management/Site supervision with direct practice on the field managing people and resources
• Leadership, initiative, autonomy and self-confidence
• Strong can do and problem solving attitude
• English fluency
• Ability to effectively switch-task and manage multiple projects at the same time
• Ability to quickly respond to and manage project changes
• Ability to set realistic objectives, accurately appraise situations, detect risks and issues, and collaborate with GE internal teams and customer to find win-win solutions when issues arise
• Understanding of GE financial processes, revenue recognition, costs, margin, and quarterly forecasting
• Understanding of project scheduling; ability to manage critical path activities to meet outage date
• Minimum of 5 years of experience in either commercial, sourcing, repair, Pipelines operation and maintenance or other adjacent role with Gas Turbine, Aeroderivitaves, Compressors and Power Turbines
• Minimum of 5 years of experience in power plant field services or contract management
• Be over two sites with a total of nine units for the same customer
• Certified Six Sigma Green or Black Belt or equivalent Quality certification (GE Employees ONLY)
• 7FA Gas Turbine, GE Steam Turbine and BOP knowledge
• Service experience with direct customer interface
• G/T Field Engineering Program (FEP) or other G/T Technical experience
• Successful P&L experience
• Demonstrated communication & organizational skills
• Proficiency with computer tools

GSC Services Manager Resume Examples & Samples

• Establish standard service costing, enablement, and delivery models
• Coordinate and manage end-to end delivery of the service
• Drive improvement in the service offering in conjunction with Product Management
• Ensure adequate procedures exist to support clients within context of the service offering
• Subject Matter Expert for technical delivery of the service offering (maintains the appropriate level of
• Proficiency as demanded by the role)
• Direct and practical experience working with the full suite of IT technologies
• Ability to use, understand and interpret the best practice, policies and procedures to ensure
• Strong organizational and project management skills, excellent verbal communications and written
• Documentation skills, as well as an excellent customer service background
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Lead efforts to modernize and improve current technology and support procedures
• Ability to work with vendors and other third parties to manage relationships, not just escalations
• Provide thought leadership, guidance and mentoring to support the delivery of the service
• The person in this role must also demonstrate the following: the ability to appear for work on time; the
• Ability to accept constructive criticism; the ability to maintain and develop positive team cohesiveness
• And the ability to understand and follow work rules and procedures

Project Services Manager, AGT Projects Resume Examples & Samples

• Develop and implement the Knowledge Management process including issuing guidelines on how to utilise BP shared learning systems
• Coordinate the development of KM Critical Knowledge Area’s (CKA) mitigation plans
• University master’s degree or equivalent and over 15 years’ experience in international oil and gas projects
• PMP qualification or professional chartership
• Track record implementing BP’s Project Services Guidelines, tools and processes and BP’s Contract Control and Reporting requirements
• Demonstrated leadership of HSSE in both office and field
• Leadership of large (>100) project services teams –across multiple locations and countries and in a multicultural environment
• Experience of major project execution in all phases of the project lifecycle in both site and main office locations
• Experienced in presenting to senior management, partners, governmental and other stakeholders
• Execution, continuously improving efficiency with rigorous performance management,
• Advice, to inform segment portfolio decisions
• Manage incoming sales inquiry, coordinating services team responses and creating proposals for customers
• Create proposals for customers
• Negotiate rates, project costs, terms and statements of work and contracts
• Meet or exceed assigned sales target
• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for the region and products
• Build the roadmap for growth and success of the region with an actionable plan covering priorities, capacity plan, ownership and cross functional collaboration. Own the outcomes and recognizes as a leader the input and collaboration from team members and other functions engaged on key initiatives
• Responsible for knowledge of assigned team, coverage area, product lines and their associated configuration, installations, and represents the most direct access to all appropriate internal functions to support the customer
• Participates in discussions about the future of the business requiring frequent and thorough interaction with other functions. Develops the year plan of resources, growth, cost trends and productivity goals
• Presents product/program strategies, technical roadmaps, risks and recommendations to senior leaders across GE, important business unit clients
• Manage complex processes requiring involvement of many stakeholders both at the client side and internally
• Drive all the metrics related to building a world class service organization such as customer satisfaction, productivity, installed base penetration, health and safety
• Drive escalation, sense of urgency and feedback loop to ensure attention, support and timely resolution of customer and team needs
• Act as the key leader for GE Inspection Technologies in UK, providing insight, leadership and interface with other business located in the same area. Coach and guide all the local workforce and interface the business communication of the larger business unit with the region advocating for the region growth and customer satisfaction, supporting other leaders to drive priorities and representing GE for the team and local market
• Bachelor's degree from an accredited university or college in Engineering or equivalent knowledge and experience
• Sound experience in Services and Customer Service Management
• Possess initiative, drive and motivation to drive change, collaboration and team engagement
• An enthusiastic leader that engages diverse teams towards the organization strategy and drive morale can do attitude and winning spirit
• MBA in Business Administration or equivalent knowledge and experience

Transplant Services Manager Resume Examples & Samples

• Industry Leading Quality and Service
• Program Alignment and Regulatory Oversight
• Enhancement of Operational Efficiencies
• Sustained Growth
• We recognize and affirm the unique and intrinsic worth of each individual
• We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives
• We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect and dignity
• Applies performance improvement principles
• Ensures the most effective operations
• Creates and exceeds service line standards
• Identify and initiate (service line) opportunities and establish scope definition
• Bachelor's Degree and 5 plus years experience required. (Healthcare preferred)
• Transplant/Dialysis Experience required
• Data Analyst Experience preferred
• Experience leading team activities required
• Data analysis, knowledge of Tableau software preferred
• Approach all encounters with guests, employees, and members in a professional and personalized manner
• Maintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the business
• Maintain high standards of personal appearance and grooming, outlined by Fairmont Hotels and Resorts grooming policy
• Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas
• Follow up on all guest challenges to ensure complete guest satisfaction, during and post stay
• Coordinate amenity programs: return guest, children and pet
• Ensure all guest challenges are entered into the guest profiles
• Set traces for VIP amenities and coordinate distribution with respective departments
• Walk VIP arrival rooms prior to check in, ensure amenities have been delivered and set up correctly, special requests have been fulfilled
• Coordinate with Director of Experience, Butler Manager and Chef Concierge on departure, and special needs of all VIP and FPC guests
• Meet and greet VIP guest curbside and escort to guestroom
• Work closely with Sales team with client preferences
• Be highly visible in the hotel lobby
• Maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high profile guests or members in accordance with hotel standards
• Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests
• Collect, file, distribute and answer to guest comment cards and JDP feedback forms
• Build rapport with VIPs, FPC members, distinguished visitors; escort guests to rooms, make comfort calls, encourage feedback throughout guest stay
• Participate as an Active Tripadvisor champion
• Assist Director of Guest Experience in all service initiatives to promote a five star experience for our guest
• Offer to handle special arrangements during guest stay; coordinate future visits, etc
• Maintain guest profiles of preferences, habits, and special dates and encourage other employees to do so
• Identify Opportunities for upgrades for VIP/FPC guests
• Work directly with Reservations and Front Office staff (Rooms Division) to block upcoming VIP/FPC arrivals as needed
• Assist with additional Front Office tasks as needed
• Cater to VIP guests’ specific needs and attention to detail when planning their special day/event
• Understand and communicate promotions and enhancements effectively with colleagues
• Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts
• Maintain consistent and effective flow of communication between shifts among fellow managers and colleagues
• Be a lobby ambassador and assist guests
• Oversee inventory levels pertaining to supplies on an as needed basis
• Actively participate in daily briefings and meetings
• Complete projects in a timely manner as required
• Be able to participate proficiently in functions outside one’s department when called upon
• 3-5 Years’ experience and engagement of HR Services functions focusing on on-boarding, employee life-cycle transactions and general HR administrative functions
• Oversees team response time to colleague questions in relation to set SLAs
• Proactively engage with managers, HR Advisors, Benefits, Payroll and other subject matter experts for timely problem resolution
• Represent EMEA HR Services within local and global project teams and work groups Input of local and global data into systems as needed
• Participates in development of performance expectations, service level agreements, metrics and feedback mechanisms for regional/global HR Services deliverables
• Remains current with industry best practices to identify opportunities for improving HR's support of business operations
• Participates in the analysis and evaluation of internal data, surveys and market trends for EMEA countries
• Participates in due diligence and integration planning activities related to mergers and acquisition
• Managing Client Service
• Manage the service review process and attend meetings where relevant
• Ensure service improvement plans are in place where issues have been identified and that plans are managed through to resolution
• Responsible for supporting consistent service delivery strategies throughout the region as well as supporting field teams implementation of strategies and plans
• Evaluates and reports on the capacity and effectiveness of Mass Care, Logistics and Recovery services. Prepares recommendations for continuous improvement
• Responsible for designing and supporting consistent service delivery strategies throughout the region as well as supporting field teams implementation of strategies and plans
• Ensures access to Safe and Well communication system for registration within the shelter environment
• Ensure functional needs shelter requirements are identified, resourced, and met
• Negotiates and manages regional mass care (feeding, sheltering, and bulk distribution)contracts and supports the negotiation of local contracts
• Serves as the subject matter expert (SME) and provide oversight for Mass Care role that Red Cross plays at both local level as well as in the co-lead role of ESF-6 within the National Response Framework
• Manages the National Shelter System reporting for both ARC and non-ARC shelters
• Serve as the subject matter expert (SME) and provide oversight for Logistics, in coordination with Supply Chain Real Estate Management (SCREM)
• Manage disaster regional storage
• Coordinate the acquisition of Emergency Services materials, equipment and resources
• Plan for individual assistance, mental health and health services provision to clients during the response recovery phases of operations
• Responsible for implementing the region’s case work (and care management, when needed) program
• Serves as a subject matter expert (SME) for the Disaster Case Management Program (Federal/State program) and responsible for disaster case management planning with multi-agency partners (government and non government)
• Responsible for ensuring he American Red cross is present at pre-disaster recovery meetings as well as ensuring the American Red Cross is present at Long-Term Recovery Group meetings post-disaster)
• In collaboration with Partner and EMA Relationships Support Manager, liaise with voluntary, faith-based and community based organizations (VOAD community) as well as emergency management community for pre and post disaster recovery planning
• Ensures region is proficient with the role Red Cross plays within the National Disaster Recovery Framework (NDRF)
• Acts as SME to all territory Disaster Program managers and volunteers on issues relevant to meeting client needs and maintaining client focus of all response and recovery activities
• Assures mechanisms are in place for all partners in human services to work with Red Cross and service clients (Medical Reserve Corp; professional organizations, learning institutions, etc)
• Ensures roles and responsibilities of Red Cross identified in tribal, local, state and FEMA agreements (NMOUs, MOAs, etc) are being met
• Coordinates specialized training in Mass Care and Logistics
• Establishes and maintains a peer-to-peer relationship with emergency management for coordination around Mass Care, Logistics and Recovery
• Develops a primarily volunteer team to support the mass care ,logistics and recovery activities
• Support field based staff and volunteer teams and systems
• Develops and cultivates professional relationships with key internal and external partners and organizations (assigned relationships monitored and tracked by a portfolio management system)

IT End Point Services Manager Resume Examples & Samples

• Work with the business, stakeholders, executive leadership and subject matter experts, to build a holistic view of the organization's strategy, processes, and information technology assets
• Develop the IT strategy to achieve business goals by fostering innovation, prioritizing IT initiatives, and overseeing the evaluation, deployment and management of current and future IT systems across the organization
• Implement large-scale transformation with aspects of Imaging, Application, Software Distribution and SCCM Architecture
• Manage implementation and oversight to improve overall SCCM infrastructure from both an on premise and cloud perspective
• Lead internal stakeholder meetings to capture, communicate and analyze customer expectations, processes, and strategic direction. Align delivery of services with customer expectations while increasing agreement on key elements of the strategic direction
• Establish policies designed to ensure consistent high service performance, monitor employees and evaluate customer feedback to develop quality improvement processes
• Management of complex global IT outsourcing and IT Service Delivery across concurrent programs of the organization
• Bachelor’s Degree in Science, Technology, Engineering, and Math related discipline and at least 10 years of experience in related field. MS/MA/MBA or other graduate degree and at least 5 years of experience in related field
• Minimum of 10 years of experience delivering infrastructure strategy for large and complex initiatives; preferably in Engineering Services for Petroleum & Chemicals, Aerospace & Technology, and Buildings & Infrastructure environment
• Complete technical architecture knowledge with deep expertise in two or more technology domains (Infrastructure, collaboration, cloud, data, and applications/middleware) but fluency in all technology domains
• Success in negotiating with managed service providers is necessary
• Exceptional leadership skills including decision-making, communications, building relationships within the team and with stakeholders, growing talent and navigating a cross functional IT organization structure
• Ability to tailor communication in order to meet the needs of the target audience
• Demonstrated ability to convey a technological vision and a proven track record of success in leading through the implementation of a broad range of enterprise operations solutions
• Excellent interpersonal skills (communication, facilitation, interviewing, negotiation, collaborative working, and business case development)
• Sound business judgment as well as proven ability to influence others with strong analytical thinking skills are critical
• Bachelor’s Degree in Theater Arts, Television and Film, or Technical Theater or equivalent experience and education
• At least 5 years of experience in event, outdoor venue management and/or arena operations
• At least 2 years of experience supervising a team
• Experience with the functions, operations, and equipment of a multi-purpose entertainment complex
• Experience managing compliance with Federal and State OSHA regulations
• Experience with safety practices, including first aid and all applicable safety standards for public facilities

Instant / Island Services Manager Resume Examples & Samples

• Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Previous hospitality experience in a Four Diamond quality organization preferred
• Demonstrate ability to compute basic arithmetic

Title Services Manager Resume Examples & Samples

• Hire, train and develop associates to reflect the Wyndham Count on Me! service culture. Responsible for coaching, motivating and developing associates and to achieve operational goals. Responsible for overseeing supervisory and/or lead associates. Take appropriate corrective disciplinary action as necessary
• Oversight of individual and team performance to maximize team effectiveness, development, productivity and customer impact
• Develops and implements plans of action which support a positive customer experience and maximize team effectiveness and productivity. Partners and coordinates with external internal business partners to eliminate root cause of process defects
• Responsible for overseeing the resolution of escalations ensuring company risks and customer impacts are mitigated
• Keep fully informed of new developments in corporate legal matters and in new jurisdictional developments affecting title operations and keep all levels of management informed of applicable new laws, changes within county fee or administration structures, and of the progress and results of court cases. Ensures compliance standards are met, including PII, PCI, internal audits and controls and internal policies
• Strong people management and motivational skills
• Understand and advise on title and closing related matters
• Team and results oriented
• Ability to keep sensitive information confidential
• Provide exceptional customer service to owners and coworkers
• Establish and maintain strong working relationship with team and appropriate internal contacts
• Microsoft Office Applications including, Word, Outlook, Excel and PowerPoint
• 3 years supervisory or leadership experience
• 3 years company experience, preferably in Legal, Financial Services, Sales Administration or Owner Care
• 1 - 2 years experience in a title or closing field
• Vendor management experience, preferred
• Knowledgeable in cable/satellite TV systems and services
• Ability to drive accountability, strong critical thinking and follow through
• Exhibits strong interpersonal skills, leadership skills, and problem solving / conflict resolution abilities
• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access)

Luxury Services Manager Resume Examples & Samples

• Plans all operational procedures, to plan and organize all recruitment, grow revenue opportunities and liaise with other departments together to improve quality
• Liaise with the Luxury Sales Manager with regards to setting strategy
• Implements departmental strategies and action plans in accordance with the hotel’s strategic and sales plans
• Coordinates with the other HODs to ensure adequate organisation and operations implementation
• Project business opportunities in order to increase revenue
• Coordinate with the HRD recruitment and training plans
• Regularly updates the Director of Rooms on all operations achievement and key issues
• Will work closely with Event Planning/Sales, Culinary, and various departments in order to produce flawless hotel meetings and events
• Leading department pre-shifts and monthly meetings along with the Banquet Manager
• Assists with short and long term planning, and achieving goals set forth within the department
• Ensure effective hiring, training, coaching, and career development of associates
• Lead and coach the team towards achieving exceptional guest service and associate engagement results
• Weekly scheduling and payroll duties
• Assisting with coaching and counseling, as well as, completing disciplinary documents and meetings with associates
• Responsible for maintaining a positive and professional work environment
• Ability to work weekdays, weekends, 1st and 2nd shifts, and holidays
• 2-3 years of progressive hotel food and beverage management and/or relevant leadership experience required
• Must have excellent computer skills and ability to learn and utilize new systems
• Must possess the following strengths: motivational leader, effective communicator, team player, service-oriented, and professional presentation
• Must have excellent multi-tasking, organizational, and administrative skills
• Ability to lift, pull, and push a moderate amount of weight often

Agronomic Services Manager Resume Examples & Samples

• Accountable for the development and implementation of agronomic & technical training for the Commercial Unit ensuring technical integrity, product stewardship and best local recommendations
• Support the CIC in the resolution of customer and channel product support inquiries
• Lead the complaint and litigation processes and budget for the Commercial Unit working with ASR’s to provide technical leadership in resolving field complaint issues and feedback into Technical Services and Marketing to address product issues
• Co-develop the annual Technical Campaign Plan with Technical Services Leads
• Key interface with the Commercial Unit head to ensure alignment of activities with the commercial strategy
• Manage the execution of the marketing elements of the Technical Campaign Plan in the commercial unit (ex: Demo sites, Field Evaluation Trials) to support awareness and training
• Key interface with District Manager’s to ensure ASR alignment with technical campaign
• Develop and implement Influencer plan aligned to support strategy of post commercial technologies
• Monitor market changes and competitive product initiatives and provide this information to the Technical Services and Marketing teams to allow for better business forecasting and positioning
• Collaboration with Customer Marketing to develop and implement campaigns that meet grower needs based on agronomic practices
• Broad technical knowledge of the company portfolio, competitive products, as well as current and emerging agricultural practices, agronomy and trends in the industry
• Knowledge of the changing needs of our external customers to provide insight into product development
• Knowledge of business unit and product strategies
• Broad agronomic knowledge of the representative crops of the region
• Experience in being part of a leadership team and setting and implementing plans to deliver annualized priorities and budgets
• Knowledge of the development of protocols to support product demonstrations
• Bachelor’s degree in Agriculture or Business or Science
• Minimum 8 years’ experience in the Ag industry, as well as a thorough understanding of both the commercial and technical/agronomic sides of the business
• Experience in developing training and education formats to support development of others
• Must be a strong Leader, with demonstrated ability to build strong teams through an indirect network
• Good strategic influencing and negotiation skills
• CCA accreditation
• Strong project leadership skills; ability to manage multiple tasks
• Must be willing and able to create and present information to all levels of the organization in an clear and concise manner
• Ability to effectively interact across functional groups to achieve desired results
• Demonstrated ability to think and act strategically
• Knowledge of brand strategies development and implementation is highly desirable
• Understand top tier grower needs to provide added value beyond agronomy
• Provide ongoing, continuous management oversight, as a coach who supports the growth and development of employees
• Provide mentoring, leadership and direction to staff
• Maintain and monitor the productivity level of the staff to maximize efficiency, assure adequate staffing levels, and control costs; approve timecards
• Five years’ experience in healthcare business office at least one year of which was with billing, collections and third party experience and at least one year of which was in a leadership role

ID Card Services Manager Resume Examples & Samples

• Supervise three full time employees (ID Card Services Coordinator, Sr. Technical Support Analyst and Budget Analyst) and prepare annual performance evaluations
• Oversee the daily J-Card operations, including ID card production and distribution for ASEN, Peabody, and SOE students. Support the ID Card operations located in Columbia, Carey and SAIS. Work with Homewood Dining Services to coordinate updates to both the J-Card System and Sequoia/Quadpoint system
• Manage general funds budget by reviewing daily and monthly financial reports. Identify and resolve financial discrepancies. Project mid-year and year end cost allocations and make related entries. Analyze revenues, expenditures, activity costs, and other financial information and prepare financial reports as needed
• Direct the monthly J-Cash account reconciliation and review the Procurement Card activity in accordance with University regulations
• Submit project requests (JIRAs) to IT@JHU at Mt. Washington for J-Card system issues and enhancements. Participate in monthly J-Card priorities meeting with Mt. Washington IT staff
• Collaborate with Blackboard One and IT@JHU to support the off-campus merchant program. Manage relationships and trouble-shoot problems with off-campus vendors which accept the JHU J-Card/J-Cash for payment for purchases
• Work closely with the J-Card Sr. Technical Support Analyst to ensure that job estimates, J-Card installations and project billing are handled in a timely and accurate fashion
• Serve as Privacy Liaison for H.S.A. by conducting annual reviews and submitting reports to the CIO
• Coordinate the production of J-Card for incoming freshmen by attending the Orientation and New Student Portal meetings and meet agreed upon deadlines. Participate in Freshmen Move-Ins days by meeting with parents and students at the designated reception area
• Develop J-Card marketing programs and promote new solutions for accepting J-Cash and taking attendance. Elicit feedback from student groups and departments
• Excellent oral and written communication skills for tactful and effective interactions with students, parents, outside vendors and staff at all levels
• Knowledge of internal controls and various accounting system applications such as SAP
• Experience with Blackboard Transact or other card access systems a plus

Domain Services Manager Resume Examples & Samples

• Act as a single point of contact for all aspects of a project’s lifecycle to both internal and client contacts who will be involved in different aspects of the project
• Work independently with clients and partners to understand requirements and to develop both high-level and detailed project plans which will be used to guide the projects to successful outcomes
• Build strong, collaborative long-term working relationships with both internal and client personnel
• Effectively communicates with individuals in varying levels of an organization, including executive management
• Set and continually manage project expectations with team members and other stakeholders
• Delegate tasks and responsibilities to appropriate personnel and third party partners
• Work with international clients which will require schedule flexibility in order to interact with clients in different time zones

Nutritional Services Manager Resume Examples & Samples

• Two years’ experience in large quantity food preparation
• Two year’s experience in a supervisory role and experience with therapeutic diet preparation preferred
• Experience in acute clinical care, nutrition support, and disease-specific nutrition preferred
• Confirm all event related information with clients
• Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
• Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
• Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
• Follow departmental policies and procedures
• Follow all safety policies
• At least 2 years of previous hotel catering or convention services leadership role required

Territory Services Manager, West Resume Examples & Samples

• Responsible for developing and implementing business plans for Field labor
• Serve as primary contact for Distributors and Customers regarding all field labor matters
• Is a primary escalation point for issues related to field labor
• Coaches and gives guidance to FSE's, Proposal Leads and Project Admins
• Coaches and gives guidance to AMP's and Trainers (when circumstances dictate)
• Provides forecasting information for Field Labor/Training business
• Develops and justifies all resource planning for Field Labor 12.Provides input for generating and pricing proposals
• Is knowledgeable on FTS
• Manages the utilization of all FSE's
• Ensures processes for setting training schedules are in place
• Is escalation point for issues related to Training and Technical Support (Tech Connect)
• Developing supervisory expertise
• Applies company policies and procedures to resolve variety of issues
• Works on issues of moderate scope where analysis of situation or data requires review of relevant factors
• Bachelor’s degree in course work approved by the Commission on Accreditation for Dietetics Education (CADE) of the American Dietetic Association (ADA) preferred, but not required
• Proof of passing the national examination administered by the Commission on Dietetic Registration (CDR). -or- Proof of passing the national examination administered by the Dietetic Technician Registration (DTR) – whichever is applicable per degree
• Participates in continuing educational requirements to maintain registration
• Licensed dietitian status, if residing in a state with licensure requirements
• Recent experience in managing the food services in a medical facility
• Highly developed organizational skills
• Recent experience in managing the food services in an acute hospital

Fumigation Services Manager Resume Examples & Samples

• Knowledge of Federal, State and Local fumigation regulations
• General knowledge of entomology, biology, toxicology, earth science, and/or structural engineering
• General knowledge of equipment and product purchasing and inventory
• 4-5 years experience performing and directing fumigations i.e. Methyl Bromide, Sulfuryl Fluoride and Phosphine
• 2-3 years’ experience developing and delivering technical training programs in small and large group forums
• Strong communication skills (both written and oral)
• Proven leadership and supervisory skills
• Ability to gain respect and influence others in ensuring quality and adherence to policy and regulations
• Demonstrated experience in establishing uniform policies and standards
• Computer aptitude with industry and company-specific software applications, and MS Word, Excel, PowerPoint and other commonly used software
• Ability to travel 25-50% in United States mainly in Central Region
• All fumigations within the assigned region adhere to all regulatory and RNA protocols
• Active involvement in fumigation industry events and associations
• Manage all aspects of the Fumigation Line of Business services including, but not limited to; safety, technical protocols, revenue growth, and profitability
• Establish the protocols of fumigation to minimize risk and to comply with all regulatory agencies. Insure compliance with all DOT requirements for transporting fumigants
• Work with NAPC Districts and Service Centers to advance the Fumigation Line of Business. This role is a supportive/consultative one with authority role regarding safety, quality and final approval on unique or larger customer opportunities
• Create an atmosphere of continuous development of personnel from districts and service centers as fumigation specialists
• Develop and edit proposal models, contracts and documents associated with work performance. This includes the regulatory approval or compliance of the individual states
• Create pricing models and formulas to insure proper profitability; organizing them into simplified models to allow for more “field level” pricing
• Work with the VP of Marketing to determine service offerings, market opportunities and niche opportunities. Provide the technical support needed in the development of marketing information and materials
• Interface with the North American Education & Training department to Develop, implement, and audit training programs to insure Rentokil personnel are qualified to safely perform fumigation and to ensure our training initiatives meet manufacturer and regulatory requirements
• Monitor and coordinate the scheduling of larger fumigation jobs to make sure the availability of trained personnel and equipment is appropriate
• Conduct audits at the district level to substantiate proper licensing and registration of applicators and businesses in coordination with technical department compliance staff. Periodically audit the completion of fumigation services to insure compliance with company and regulatory requirements
• Establish and maintain relationships with fumigant manufacturers and providers to secure supply chain
• Responsible for the mandated material reporting and accountability programs
• Coordinate with regional Technical Service Managers to monitor safe storage of fumigants at the corporate and district levels
• Represent NAPC on the “virtual global team” (under the leadership of the Global Rentokil-Initial Pest Category Specialist Technical Manager) in the development, implementation and maintenance of the International Fumigation guidelines
• Ensure accurate Sulfuryl fluoride and methyl bromide usage and sales recording and reporting is maintained on a monthly basis and transcribed as per company requirements
• Represent NAPC within North America for fumigation matters such as Legislative initiatives and NPMA

Rate Services Manager Resume Examples & Samples

• Manage activities, processes and strategic plans of the company that support the overall vision, marketing strategies, and financial objectives
• Develop comprehensive pricing-implementation strategy and lead pricing reviews on large opportunities with cross functional teams
• Identifies billing and rating risks and engineers preventative solutions
• Establishes and manages auditing process through regular reviews of billing variance charts and metrics
• Develop and manage processes that ensure compliance and accuracy of agreements with customers and strategic partners
• Work closely with Pricing Manager to carry out objectives and goals of pricing strategy
• Develop an understanding of the various sales channels and market trends/drivers
• Understand and manage appropriate market pricing that maximizes profitability
• Implement and maintain a Rating Accuracy scorecard
• Five to ten years successful rating, billing, or auditing experience
• Minimum 4 year undergraduate degree (Finance, Business, Marketing, or related field)
• Ability to lead diverse team of auditors and analysts
• Past progressive experience in transportation, supply chain, or logistics preferred
• Project management focus
• Experience in Business Intelligence reporting
• Strong IT/Computer skills, including proficiency in Excel

Ancillary Services Manager Resume Examples & Samples

• 5-7 Years Specific Property Management Required
• 1-2 Years Specific Business Contracts Required
• 1-2 Years General Negotiations Required

Player Services Manager Resume Examples & Samples

• High school education or (GED)
• Player service experience required (management a plus)
• Resort and hospitality industry experience a plus
• Organized, motivated, personable, leader are all imperative qualities for this manager to posess

IR Services Manager Resume Examples & Samples

• Level 3 ASNT Recognized IR Certification
• Experience managing service projects of all sizes within a data center
• 4+ Years’ experience in Data Center Engineering, Operations, or IT Services
• Ability to maintain vendor relationships
• Quantitative analytical abilities
• State Certified Journeyman Electrician or higher
• Direct and relevant experience in Data Center Engineering Operations, with a deep understanding of construction/commissioning, electrical, mechanical, and Information Technology systems
• Expert level of understanding of electrical best practices, processes, tools, and metrics with the ability to apply methodologies to new construction, retrofits, and special projects
• Expert level of understanding of IR best practices, processes, tools, and metrics with the ability to apply methodologies to new construction, retrofits, and special projects
• Oversee the design, organization, direction and/or conduct interpretive and appropriate level natural history training programs for the Denali Park Tours, Transit and Courtesy Shuttle bus driving positions. This includes but is not limited to training Certified Interpretive Guides and Certified Interpretive Hosts through the National Association for Interpretation
• Oversee the direction and provision of appropriate training and development for the Living History and Alaska Native interpretive programs that support Tours. This includes training Certified Interpretive Guides through the National Association for Interpretation
• Performance appraisals to be conducted as they relate to interpretation for the Tour positions, Living History and Athabascan Cultural History interpreter positions

Card Services Manager Resume Examples & Samples

• Serves as the a lead contact between the Member Bank management team and the Heartland Deposit Operations team in coordinating customer service and problem resolution
• Participates in strategic planning and annual budgeting process for the Card Services functions, including but not limited to the capital budget
• Defines and sets parameters and goals for customer service quality standards and designs processes to automatically capture the relevant data
• Participates in a wide variety of Heartland committees and regular meetings to coordinate activities and identify and resolve operational problems
• Responsible for management of developing and refining written standard procedures, and training programs for debit, credit and ATM cards, ATM Network, Cash/Vault Services and potentially leverage the HTLF footprint for couriers
• Management of the Card/ATM network/Vault relationships during an acquisition
• Work with vendor and support staff to determine requirements and systems necessary to provide efficient service and support for card products
• Champion evolution of existing and new card products to improve feature/functionality desired by our customers and to benefit bank in all areas of risk management
• Develop and recommend strategies to enhance card portfolio growth either by organically growing active card base or acquisition
• Develop and recommend cost saving strategies for Vault Services and Cash
• Work with internal, cross functional groups (Member banks, IT, branches, and customer contact personnel) to manage evolving plastic products, technology and industry
• Develop and manage a team that is prepared to execute on day-to-day operations and organization strategies to achieve goals
• Work with member banks and holding company to insure the workflow or process is providing the best service to customers. Our service must be superior to comparable card products offered by the market
• Expected to maintain an understanding of government and other applicable regulation to ensure compliance and adherence to bank policy
• Ensure satisfactory audit ratings for all plastic/ATM/Cash processes and service delivery
• Establish and maintain beneficial vendor relationships
• Must have and will need to be able to maintain an understanding of desktop computers, EFT processing systems, electronic transfer of information, data and information security
• Mentors and trains other employees as requested
• 10+ years of banking related customer service experience with 2 years operational or product management experience in a plastic card product environment
• Knowledge of plastic card products structure, delivery, various networks, vendors and processors
• Knowledge of ATM network structure, delivery, various networks, vendors and processors
• Knowledge of Vault/Cash Services industry, delivery methods and vendors
• Ability to identify areas of opportunity, makes recommendations for improvement, and follows up as necessary to achieve desired results
• Ability to lead and motivate self and other effectively
• Proficient in the use of standard Microsoft tools such as Outlook, Word, Excel, and PowerPoint
• Knowledge of general banking practices preferred
• Knowledge of operating systems as required performing assigned duties
• Demonstrated excellence in production, project management, planning and implementing new product rollouts
• Well-developed interpersonal skills required to encourage a positive employee morale and teamwork environment and to represent the bank and its products and services in a positive & professional manner reflective of the Bank’s Mission Statement
• Provide stellar customer service
• Ensure adherence to Missouri Gaming Commission regulations and company internal controls
• Provide the guest with a positive experience at Argosy Casino to promote a return visit
• Positively respond to all guest concerns and issues either in person, or through Internet, comment card or telephone to promote a return visit
• Effectively respond to a supervisor’s requests in all areas of guest interaction and guest concerns
• Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members
• Acquire new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership
• Maintain the appropriate card stock inventory to ensure uninterrupted enrollment of new members into the Marquee Rewards program. Additionally this position is responsible for all operations supplies to ensure team members have the tools needed to do their jobs to the best of their abilities
• Staff and manage coat check to limit company’s liability and ensure best service to the guest
• Manage the annual budgeting process and on-going departmental expenses
• Control and manage labor through forecasting and labor reports to meet budgeted labor objectives
• Attend and schedule meetings on marketing issues
• Work with Database Manager to update guest information in the player tracking system including but not limited to Disassociated Persons information, Excluded Guest information, addresses, email address, telephone numbers and personal preferences
• Work with Casino Marketing Manager to identify guests for development based on their play history and/or tier achievement in the Marquee Rewards program
• Create, develop and execute casino promotions and special events by working with the Casino Marketing Department
• Conduct weekly meetings with Player Services Shift Managers to discuss team member’s performance, service delivery, and customer satisfaction results
• Supervise the hiring, training as well as the coaching and development of Player Services team members
• Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training
• Must be proficient at Word and Excel
• Must be able to type 40 words per minute

Sdlc Services Manager Resume Examples & Samples

• Design, build and execute against DaVita’s Platform as a Service (PaaS) offerings
• Ingrate and help define requirements for DaVita’s Infrastructure as a Service (IaaS) offerings
• Automate infrastructure and platform service offerings
• Clinical outcomes consistently ranked above the national average

Auditing Services Manager Resume Examples & Samples

• Assist the VP and Chief Audit Executive (CAE) with the successful implementation of the duties of the office, including working with the Internal Audit management team to develop goals, budgets, metrics and strategic plans
• Support CAE with industry and other benchmarking efforts to identify leading practices and processes and facilitate evaluation and deployment of those practices and processes across the Southern system
• Manage audit work (planned audits, special requests and investigations) to assist with accomplishment of the annual audit plan. This includes direct supervision of audit staff and consultants, attending opening and closing meetings, reviewing audit workpapers, discussing findings and observations with management and the Chief Audit Executive and review and approval of the audit report. This is estimated to be 20% to 25% of time
• Prepare presentations and meeting materials for Southern Company Audit Committee and Operating Company Board Controls and Compliance Committee meetings, recommend and coordinate agenda items and speakers for educational topics. Provide assistance in organizing and preparing materials for the annual CCC Forum
• Manage the IIA professional standards QA process – internal (ongoing) and external (every five years). This includes compliance, optimization, continuous improvement and strategic initiative processes, working with the Directors and the Chief Audit Executive
• Maintain department playbook, templates and audit tools. This includes evaluating and providing recommendations for new processes, tools, checklists and templates, and implementing other strategic technology improvement initiatives
• Maintain department intranet website. This includes keeping the website up to date, assisting the Chief Audit Executive with other techniques or media for enhancing the Internal Auditing brand, and assisting with implementing other strategic branding initiatives
• Manage the on-boarding and training process for new employees, rotational employees, on-loan staff and service provider personnel
• Manage departmental budgets, staffing needs and budget coordination with service providers. Approve monthly service provider invoices and report budget to actual variances and periodic re-projections
• Establish, manage and report audit performance metrics including the status of the audit plan, upcoming deadlines, open findings, additions, potential delays, deferrals and cancellations
• Coordinate department training, educational meetings, staff meetings and conferences, developing topics, obtaining speakers and directing meeting logistics with assistance from administrative personnel
• Work with IA management and HR to provide training and coaching with regard to staff career development plans, skills inventory, and plans to address staff skill and competency gaps. Leverage staff strengths by matching audit assignments to skills
• Manage the Annual Risk Assessment and Audit Planning Process – manage the process, schedule, communication, survey and assembling the plan based on inputs from Audit Directors. Provide audit plan inputs for non-audit projects, e.g. staff time for budget responsibilities, quality assurance and department initiatives. This includes resource balancing and developing the presentation to be used for communication with senior management and the Audit Committee of the Board
• Direct Reports – this position would have 2-3 direct reports, including an intern, to assist with the above duties and 2-3 additional staff when managing audit work
• Demonstrated technical or industry experience and / or auditing experience is preferred, either internal or external to the Company
• Demonstrated experience in project management, including budgeting, scheduling, and prioritization of critical responsibilities; effective performance management; issue management and resolution; ability to effectively interact with all levels of employees and external stakeholders, including executives, regulators, attorneys and other professionals
• Excellent business acumen and substantial knowledge of, or capability to learn, the technical, tactical, and strategic aspects of Southern Company’s business
• Strong skills in the following areas
• Logical thinking and analytical,
• Performance management/leadership – improve the productivity and performance of assigned professionals

Services Manager Touchworks Resume Examples & Samples

• Provide direction and guidance to staff
• Manage revenue projections, revenue recognition and billing for assigned sites
• Actively participate with the sales organization in closing new business opportunities
• Provide on-going development, feedback, coaching and mentoring to Professional Services team
• Set and communicate team/individual objectives to inspire individuals to achieve high performance
• Create team spirit
• Allscripts TouchWorks experience required
• 5-10 years in professional services consultancy and or project management
• Lead and nurture a strong TAM team with focus on growth, agility, and accountability for the customer experience
• Drive consistent service delivery in the team to ensure appropriate level of technical ownership and guidance is provided to the customers
• Recruiting and on-boarding for new team members, and development and growth for existing team
• Performance reviews and ongoing feedback
• Capacity and account assignment planning
• Management oversight for all assigned TAM customers, including collaboration and cooperation with wider teams to drive a better customer experience
• Positioning TAM services with new customers, and deal support for the sales team. This includes driving the TAM pipeline, identifying new opportunities, and maintaining a high rate of renewals success
• Escalation management for assigned customers, and wider consulting engagements

Agency Services Manager Resume Examples & Samples

• Being responsible for accomplishing and reviewing audits done by the ASM staff and reviewing audits when done by National Audit Services
• Maintaining the required visitations of title agencies
• Conducting regular education and training sessions
• Recommending remediation or cancellation of title agencies with low remittance, violation of underwriting standards, violation of the underwriting agreement or high claim ratios
• Supporting title agencies by supervising adequate resources for underwriting, CPL/ICL issuance, marketing assistance and automation support
• Maintaining all records reflecting the completion of the above obligations
• Must read and understand Company’s Managers Manual
• Must have prior experience in the title industry and be technology literate and open to changing technology
• Requires extensive travel (via car and/or airplane) and ability to attend Company functions, including conventions, seminars and marketing events
• Must be able to exercise independent judgment for business opportunities
• Must be able to use customer service skills in high stress situations and maintain poise
• Completion of a High School diploma Completion of an undergraduate degree in any equivalent field is preferred
• Minimum of 3-5 years of experience in the title industry which includes experience with technology and possesses an openness to changing technology
• Lead the day to day fulfillment of online campaigns and mentor ad operations coordinators and vendor/partners regarding order entry, workflow, systems, troubleshooting and relevant tasks as relevant to daily campaign responsibilities
• Maintain updated operations training materials for use by Operations, Sales, and external staff members
• Engage team and vendor partners on delivery of campaigns, ensuring campaigns are delivered to spec and in full
• Participate in the education of internal and external team members and ensure proper rollout of all new tools, process, and techniques
• Serve as a subject matter expert as it relates to industry best practices, troubleshooting campaign-specific issues, and identifying trends
• Serve as escalation point on campaign and fulfillment issues, tracking issues through to resolution
• Supervise growth, development, and productivity of ad operations team
• Review and ensure vendor invoices align with monthly financial expectations
• Provide support as needed to department and team hiring and training
• Identify, uncover, and quickly resolve issues with campaigns and communicate plans with impacted parties
• Oversee the review of daily and weekly advertiser campaign reports to track performance against guarantee and ensure teams are addressing campaign delivery issues
• Escalate and alert management of campaign trends and issues
• Focus on quality, timeliness, efficiencies, and process is critical
• Bachelor's degree from an accredited university or college (or equivalent in knowledge/experience),
• Strong experience in Customer Service Management
• Demonstrated ability to analyze and resolve problems,
• Demonstrated ability to lead programs / projects,
• Responsible for standard template development, industrialization, communication and training for the GE, Legacy Alstom and oOEM product lines
• Work with the outage cycle reduction leader and other subject matter experts to develop robust critical path schedule plans that include complete scope definition, activity sequencing and resource requirements that are tied to the estimate
• Support a continuous improvement process by driving the usage of the schedule templates, analyzing the results and revising the template plans as necessary
• Support the Smart Outage team with development and industrialization of Project Controls applications for Field Services Outages
• Develop metrics around global engagement, schedule accuracy and customer fulfillment
• Partner with Global Ops Performance Team to develop reports for task level analysis
• Share best practices across other product lines and adopt their best practices as necessary to maintain a consistent, world class scheduling process
• Drive standard processes and support Project Controls Managers at the region level around the globe
• At least 5 years of experience in Field Services, Engineering or Operations
• Minimum 3 years project management and project controls experience; Primavera or MS Project experience
• Knowledge of scheduling software and earned value management
• Field Engineering and/or Service Manager experience
• Dynamic, flexible team player with demonstrated ability to lead diverse teams
• Ability to energize teams and perceives change as an opportunity
• Excellent facilitation, presentation, and verbal & written communication skills
• Familiar with Power Generation Services processes and systems

Hard Services Manager Resume Examples & Samples

• To lead, motivate and develop the Hard Services Team
• Ensure that all third party contractors who undertake work on the site do so in a safe and professional manner and abide by the relevant Company procedures and site specific procedures where applicable
• Manage time effectively to ensure tasks are handled accurately and on time therefore ensuring we deliver a high standard of work to the client
• Develop effective working relationships with appropriate parties
• Be a team player with good communication skills
• Overcome challenging situations
• Responsible for resource allocation and cost control of Hard Services Budget
• Line management of Hard Services Team Leaders in Fire, HVAC, Electrical, BFM and DART
• Responsible for adherence to the work week plan and completion of help desk requests
• Ensuring 100% compliance with contract specification and associated contract KPI’s
• Assisting in preparation of monthly reporting and performance measurement of operational services
• Assist the SLT in budget management
• Managing absence and holidays for all staff
• Cost control of extra Client instructed works budget
• Comply with all relevant H&S Regulations
• Undertake all people management responsibilities including one to ones, team meetings and annual performance reviews of directly reporting staff
• Responsible for implementing professional development plans for staff and succession planning
• Support Statutory and Unplanned Outages by completing a reasonable amount of paid overtime, including weekends. This may temporarily involve duties different to your normal role
• Must demonstrate a methodical approach to tasks and plan accurately
• Extensive years’ experience in an operational facilities role
• Must have excellent leadership and organisational skills
• Liaise with OSM / HR on any day to day staff issues
• Willingness to complete and maintain all site related training requirements
• A good level of education and vocational experience
• At least 5-10 years’ experience in an operational facilities role
• Excellent communication and customer skills
• Good financial acumen with an ability to analyse data and documentation with accuracy
• Capable of influencing within cross functional teams
• Analytical approach to problem solving, ability to influence others using own initiative in order to provide solutions to operational problems
• Competent in use of Word, Excel and PowerPoint
• Proficiency in, or knowledge of, a variety of computer software applications, including MS Excel, Word, PowerPoint and Outlook
• Proficiency in, or knowledge of, mobile applications or software, including but not limited to retrieving email from a mobile device, accessing and using mobile applications, taking and sharing pictures
• General knowledge of machinery, equipment and tools
• Ability to break down designs or estimates and plan for execution of work
• Broad knowledge base of landscape maintenance and installation techniques
• Ability to obtain and maintain appropriate licenses and professional certifications for service lines within their span of control
• 2-4 years of prior working experience in the landscaping industry or local marketplace
• 1-2 years prior experience in a supervisory role
• Provides direction, coaching and guidance in project services including the development of personnel assigned to the team adopting an attitude of care and respect for self and colleagues
• Co-ordinates and plans resource and recruitment requirements. Provides competence assurance for the tasks undertaken, is responsible for team performance and improvement as required
• Develop and maintain project control process and procedures
• Establish process for progress control including the interaction with contractors planning engineers
• The ability to evaluate and use selected specialised software tools to analyse project data trends to clearly illustrate key findings including project progress information
• Maintain project planning information including earned value calculations
• Manage and maintain the project management of change register
• Manage and maintain the project purchasing and material register including expediting methods for items on the critical path to maintain the project schedule
• Collate, maintain and report project cost exposure and forecasts
• Support the project document control with the maintenance of the master deliverables list including contractor document control
• Provides effective communication at all levels ensuring that all interfaces is effectively being managed, strive for continuous improvement through knowledge sharing
• Effective QHSE and risk management
• Application of client’s standards and local legislation, ensures adherence to Company processes and procedures where applicable
• Complies with, and ensures the implementation of, the Company Safety & Environment Policy. Demonstrates visible commitment to an excellent HSSE performance, including understanding of the Client and In-Country Standards. Commits to excellent Quality management, including the implementation of a Quality Management Strategy compliant with Client Standards
• Degree qualified relevant to the role
• Minimum 6+ years’ oil and gas experience with 4+ project controls experience for an operator (preferred) or oilfield service main contractor may be considered
• Knowledge of jacket fabrication, subsea construction, offshore heavy lifting, FPSO offshore commissioning is preferred
• Proven experience in delivering project on time and budget

Channel Services Manager Resume Examples & Samples

• 2 years Inside Sales or Telesales Experience
• Knowledge of information security and network/Internet Protocol network-related applications
• Must be a self-starter and a strong close
• Ability to telework and support a remote team
• Position requires occasional overnight travel
• Dynamic role supporting the Local Sales team and their mission to achieve maximum services bookings
• Primary objective is to maximize services revenue from existing customer base while driving upsells during periodic account reviews
• Work with named account reps to ensure 100% renewal rate
• Generate demand for and increase services revenue across our portfolio with emphasis on emerging products
• Motivate and train new channel partners on Check Point’s portfolio
• Support channel partners by facilitating training opportunities & collaboration to drive services revenue growth
• Represent Check Point at seminars and industry events
• Execute a consistent sales methodology and deliver highly accurate forecasts
• 1 to 3 years Inside Sales or Telesales experience
• Self-starter and a strong close

End User Services Manager Resume Examples & Samples

• Development and maintenance of operational policies, standards, procedures and guidelines for an IT Service team
• Expand and develop the Service teams relationship with all areas within IT to improve technical understanding, communication, working practices and service delivery
• Expand and develop the Service team’s relationship with all areas of the business and enhance business engagement and customer focus in everything that the team do
• Setting objectives and targets, identifying training needs and completing appraisals for all team members
• Expand and develop an IT Service team’s technical knowledge through technical leadership, advice and on-the-job training to ensure accurate and effective handling and processing of tasks
• Participates in internal service review meetings (within IT)
• Participates in external service review meetings (with the business)
• Participates in service review meetings with 3rd party suppliers
• Ensure processes are established and operated to document, maintain and report progress against plan so that the team, company and customer expectations can be managed effectively
• Contribute to IT Risk Register and proactively manage the technology estate reducing service risk, inefficiencies, problems and bugs
• Ensure that all Service team processes are subject to continual service improvement
• Ensure that all services provide maximum uptime and that all incidents/services requests are resolved effectively and within agreed SLA
• Provide enhanced support levels to VIPs within the esure business
• Implement and Manage internal and external projects in conjunction with other support area and the business customers to improve customer satisfaction and productivity levels
• Provide 24/7 incident support management as per duty incident manager rota
• Previous experience as a Head of Support / End User Services, Support / End User Services Manager in a small to medium size organisation
• Demonstrable evidence & experience of managing an IT service team within a significant IT offering
• Strong communication skills, both written and verbal and ability to influence and negotiate at all levels up to and including senior/executive management
• Wide experience of Service Management principles
• ITIL foundation V3 – Essential
• Further ITIL qualifications – Desirable
• Develop, launch and manage through life cycle a portfolio of digital services to address allocated strategic focus
• Develop marketing concepts and materials to support the promotion and delivery of digital services in the market
• Build external relationships with the stakeholders to deliver and expand the service portfolio and identify opportunities to expand the digital portfolio and/or increase its relevance and impact
• Working in close coordination with other departments for a successful product launch and developed strategies for digital services portfolio within the business and optimize its integration into core mobile services
• Responsible for program creation and manage to ensure program meets any license conditions
• Effectively manage program partners and key program sponsors
• Develop and secure approval of annual budgets and manage the program within allocated budget
• Responsible to build Ooredoo Credibility within Community
• Minimum 3-5 years of working experience in Digital Portfolio Management, Telco experience in large corporation is preferred
• Experience in commercial management
• Lean methodologies and development skills preferred
• Fluency in English and Myanmar Language both spoken and written is mandatory
• Experience in project/vendor management is a requirement

Site Steam Generator Services Manager Needed Byron Nuclear Station Resume Examples & Samples

• Lead project team in developing project schedules, preparing facilities, and developing plans for Steam Generator Inspection & Repair
• Prepare detailed budget estimates for scope of work
• Provide direction to planners, schedulers, specialized work groups, contractors and supervisors
• Meet outage project milestones I. A. W. established procedures
• Coordinate Steam Generator Inspection & Repair tasks with other outage activities to ensure safe and efficient outage execution
• Travel is required for benchmarking, team meetings and support of outages within the Exelon Fleet
• Manager is responsible for the supervision of planners, supervisors and contractors during planning and outage execution phases
• Manages budgets totaling $3-15 million dollars
• Direct and indirect employees managed during outages ranges from 100 to 225 people during pre-outage, outage and post-outage periods. Five employees indirectly report during non-outage periods
• Work independently reporting to Sr. Manager

Site ID Services Manager Resume Examples & Samples

• Monitor current research capabilities and gather information regarding future research plans, regional priorities, regional capacity plans and other sources
• Monitor and promote inclusion of partner/prime sites in projects
• Review budgets for stand-alone paid Feasibility studies and Site Identification activities
• Maintain and update departmental information repositories and databases
• Coordinate the generation, analysis and interpretation of study related information to produce and support recommendation of recruitment rates, country allocations, site tiering and protocol density. May produce summary reports and present internally or externally
• Support the development and maintenance of work processes, SOPs and work instructions
• Maintain and update departmental project files, including site list and other project materials as required
• Identify and proactively share best practices and lessons learned to drive successful Site Identification start-up
• Reconcile and interpret Feasibility / Site Identification data. Extrapolate data collected to provide a country-level assessment. Provide accurate, robust and realistic recommendations for country site numbers, recruitment rates, timelines and screen failure rates
• Develop Feasibility analysis systems and data collection tools to support the collection of associated metrics
• Coordinate the collection and analysis of global Feasibility information to meet timelines of the proposal process and independent Feasibility assessments
• May review budgets for stand-alone paid studies
• Sound knowledge of medical terminology, GCP, FDA regulations, and Drug Development process and procedures
• Strong communication, organizational and interpersonal skills
• Proficient in the use of Microsoft Office, Presentation skills and team training
• Ability to work independently, prioritize actively, seek input, problem solve and work in a team environment
• Strong verbal and written communication including good command of English language
• Ability to handle multiple tasks with varying deadlines
• Ability to establish and maintain effective working relationships with coworkers, managers and clients Job Title
• Bachelor's degree in life sciences or related field, with 7 years’ relevant experience including demonstrable experience in acting as the main local lead in studies or equivalent combination of education, training and experience
• Manages all outside activities and outside equipment through the supervision of the Outside Service Staff and performs any other administrative duties associated with the outside operation
• Reports to the Assistant Golf Professional
• Trains and evaluates entire Outside Service Staff
• Manages the work force to maximize the level of service
• Constantly informs employees as to changes in policies and upcoming events through staff meetings and memos
• Ensures the Outside Service Staff are performing their duties in the cart barn, staging area, and driving range
• Ensures the Speed-of-Play policy is being adhered to through the implementation of a plan of action
• All equipment associated with the remaining Outside Service Staff; (i.e. golf cart fleet, range picker, beverage carts, cart cleaning supplies and all other supplies needed to perform their duties)
• Applies Standard Operating Procedures and job descriptions to train the Outside Service Staff
• Works with Assistant Golf Professional to develop weekly scheduling for outside staff
• To understand customer added value service needs, the competitive market and industry trends in order to manage and drive ongoing digital platform development to meet such needs
• To manage delivery of the service and support to customers, internal and external
• Prioritisation of requirements, resource and budgetary allocation
• Management of other Value Added Services as required (e.g. Business Benchmarking Tools for sales team)
• Line management of Value Added Services Support Assistant
• Third party service supplier management and coordination to deliver complex multi-disciplinary services
• Indirect management of support team to deliver high service levels
• Management of training for both internal and external users/customers
• Close cooperation with National Accounts Business Unit (key drivers of Chameleon change)
• To assist Market Insights Manager with reporting of key platform KPIs
• University degree from accredited university
• Experience in managing complex projects
• Experience with digital platforms
• Line Management experience (preferable)

Gucci DIY Services Manager Resume Examples & Samples

• Responsible for providing market expertise, filtering DIY program needs, executing both regional & local training sessions as well as establishing the program through consistent growth of both sales and clientele
• Ensures all technical skillsets, such as measuring clients and suggesting adjustments that are consistently developed and audited to ensure best customer care and to reduce production delays
• Demonstrates and shares category knowledge by clearly communicating and managing store teams through the DIY process
• Builds strong partnerships with members of the cross-functional teams such as store managers, DIY specialist, buyers, marketing teams and worldwide merchandising
• Ensures store teams are optimizing the program by placing, tracking and managing all orders accurately
• Creates a seamless experience for the end consumer from order placement to final transaction
• Provides a 360 degree approach to ensure consistency across all divisions
• Supports cross-functional teams by providing analysis and results, qualitative clientele information and recommends action against the results and follows through on executing this action
• Organize in-store events, such as DIY traveling set, to increase program visibility and closely partner with CRM team to improve client acquisition
• Support regional specialist by providing inspirational and balanced feedback consistently to position them for success. Consistently keeps Gucci America a leader in the market by providing timely and insightful competitive feedback to direct/indirect reports and worldwide merchandising related to DIY

Merchant Services Manager Resume Examples & Samples

• Analyzes sales information, projections, and other meaningful data and prepares forecasts on market evolution and company products
• Coordinates promotions and advertising efforts of products or brands under his/her responsibility
• Provides short term and long term strategic direction
• Recommends marketing strategies including advertising, packaging, pricing, expense budgets, profit plans and future product development
• Works with sales teams to identify and implement appropriate sales strategies to identify opportunities
• May review business competitive data, coordinate development of management reporting and manage appropriate pricing grids
• Prepares and conducts product training as needed
• Provides Geography support as needed
• May act as lead
• Ability to handle more complex marketing issues or products
• Great leadership skills
• Good communication and organizational skills
• 5+ year’s experience in a management or supervisory capacity, preferably in an operations trading environment
• Fully knowledgeable of products and businesses
• Attention to detail, time management and problem solving skills are essential
• BS or BA College Degree required
• Excellent communication skills as this position interacts with all levels of internal and external clients
• Knowledge or experience in accounting for syndicated loans and applicable accounting
• Comprehensive knowledge and experience (10+ years) in managing outsource services and Service Providers
• Proven knowledge and experience (5+ years) in relationship and/or account management as well as understanding of organizational change management
• Proven negotiation and influencing skills
• Demonstrates commercial acumen to understand the deal; financial and budgeting skills
• Detailed knowledge of ISG’s Governance Services methodology as well as ability to provide links into other areas of ISG

Operational Services Manager Resume Examples & Samples

• Be responsible for the Health & Safety and Wellbeing of the SOC team including all requirements under the NHSS and in line with the company Zero Harm policy
• Work with the Head of Operational Services to deliver against strategic objectives
• Be responsible for ensuring that as the scope of the SOC grows and develops, adequate processes are in place to deliver against requirements
• Lead process improvement activities across the SOC team to support this
• Management of personnel performance, capability and behaviours etc in line with Siemens policies
• Be responsible for the development of employees across the SOC team to ensure that we are appropriately resourced to meet our commitments under operational service contracts including technical development
• Assist with sales and tendering activities for operational service contracts
• Ensure that operational service contracts are delivered in line with service level agreements
• Oversee the management and delivery of operational service contracts
• Ensure close working between the SOC and other internal teams, especially Field Services as part of the wider Service organisation
• Deal with internal / external customer queries and complaints

Elite Services Manager Resume Examples & Samples

• Abilty to think creatively and make strong business decisions
• Proficient at recognizing and prioritizing opportunities as well as managing multiple projects
• Strong oral and written communication skills, with a passion for delivering results
• Practical experience in accessing data and airline technical functions
• Operate within a team environment, across departments and with all levels of management
• Adept at motivating and developing others
• PC/Microsoft Office experience is essential
• Previous work experience in customer service environment and airline operations or related hospitality fields
• Ability to travel to Company Events/Meetings/Training and Special Assignments
• Must be able to work varied shifts, including evenings, weekends and holidays
• Responsible for leading and managing a primarily volunteer team to support and provide Mass Care, Logistics and Recovery program support in an assigned geographic area
• This position supports regional employees and volunteers in the disaster territories to build capacity in the local community for the disaster cycle
• Serves as the function lead expert in the Red Cross Region for the Mass Care, Logistics and Recovery functions

Nuclear Site Turbine Services Manager Resume Examples & Samples

• Perform development of detailed plans, identification and assignment of personnel, and development of detailed work scope. Develop scope schedule and budget with the life cycle cost management system
• Reinforce appropriate fundamental behaviors in area of assigned responsibility. Includes administering coaching, mentoring, and performance management for managers and employees
• Responsible for standardization of corporate expectations in outage optimization
• Responsible for project communications and required negotiations with internal and external organizations
• Bachelor Degree is preferable
• Minimum three years of previous experience in catering or Convention services with at least one year in a management position
• Track record of delivering exceptional guest and client experience
• Demonstrable expertise in analysis and action taking
• Appropriate professional appearance and demeanor

Accelerated Services Manager Resume Examples & Samples

• 4+ years experience in designing, building, and implementing McKesson application
• Previous experience working directly with client/project manager to build, test (unit, integrated and follow plans) and optimize applications as well as in managing daily work assignments and performing project status reporting
• Experience in management of personnel/direct reports
• Knowledge of Microsoft Office, including Microsoft Project
• Knowledge of Business Objects and/or HBI helpful

Site Wide Services Manager, Tmep-calgary Resume Examples & Samples

• Overall accountability for safety, protection of the environment and ensuring the project meets or exceeds the conditions of the regulatory and government approvals, existing asset permits and agreements
• Supports the Environmental & Compliance Advisor and ensures all regulatory and third party stakeholder agreements are identified, discussed and reviewed and form part of the logistics planning for the overall Trans Mountain Pipeline Project
• Facilitates management of on-site contracts with SCM Contracts Adminstrators including but not limited to kick-off meetings, progress meetings, scope formation, change management, providing budget estimate forecasts on potential changes, identifying and reviewing risks and opportunities, review and approval of Progress Certificates etc
• Accountable to ensure early notification of any and all project changes that may have a commercial or scheduling impact
• Participates in negotiating change and commercial evaluation of contractor submittals
• Liaison with TMEP Engineering, Aboriginal Engagement team, Government Agencies, Contractors and field representatives for the SWS areas of responsibility
• Promotes and supports aboriginal inclusion throughout the Trans Mountain alignment
• Accountable to validate proposed warehousing and fuel depot locations including site inspections
• Reviews/approves/monitors and controls the construction schedule, progress, cost, changes, quality assurance and turnover for all SWS related construction scopes; including fuel supply, earth work, civil scope, laydown yards, camps, access roads. etc
• Facilitates daily coordination sessions with Contractors, Inspectors, CMT, Engineering, surveyors and environmental consultants to
• Directly manage a group of engineers, building an organization that can support and sustain regional growth and meet customer’s needs
• Ensure customers have the IT resources they need to be productive, from PC hardware to network connectivity
• Work closely with engineering and other operations teams to address key support and usability concerns
• Maintain high customer satisfaction and a consistently great work experience for all Amazonians
• Effectively define and analyze metrics to drive team behavior in pursuit of organizational goals
• Work effectively in a cross-functional environment with senior management teams, technical, legal and site directors
• Travel regularly to meet staff and customers in the existing site locations with the expectation of additional site ownership as the organization grows
• Experience managing employees and developing customer relationships across multiple remote sites
• Industry training such as Microsoft MCSE, MCITP
• Experience with Cisco IOS (CLI) or Cisco certification
• Advanced Linux systems administration skills / certification
• Experience with scripting, programming, or SQL
• Project Management Certification (CAPM, PMP)
• Experience in lean, six-sigma, process improvement
• Experience in a Systems or Network Engineering position
• Experience in data center operations

National Services Manager Resume Examples & Samples

• Support and assist to drive business and revenue growth in Service Delivery
• As first line of contact between the customer and VFI. Managing customer queries and attending meetings with customers to address product or customer related issues and provide performance updates
• Drive & Manage the internal Customer Service and Field Service teams and ensure all service targets are met and operations perform efficiently
• Mentor and build the capabilities of up to 10 direct reports
• Plan areas for improvement or development for service offerings
• Carry out needs assessments, performance reviews and costs/benefit analysis for the service business
• Ensuring all relevant communications, records and data are updated and recorded
• Liaising with other functional groups, team leaders, stakeholders to gather information and resolve issues
• Adaptable and ability to report under functional organization structure
• Recording statistics, and the performance levels of the operations for internal management and customer reporting
• Handling the complex customer complaints or enquiries
• Forecasting and analysing data against budget figures on a weekly and/or monthly basis
• Business Management, Supply Chain Management, Contact Centre Management or relevant major
• Strong Preference for post graduate education
• 7 to 9 years of related experience focused in payment industry or a technology company while supporting a demanding service delivery team
• 5 years in a management role
• Must have a track record in supporting and managing an efficient and cost effective operation in a fast growing environment
• Proven experience in building strong relationships with internal stakeholders, external customers, and external suppliers
• Experience mentoring and building capability in direct reports
• Experience with customer management, call centre and field service operations
• Superior problem solving skills and ability to avert issues before they occur
• A highly process-oriented individual
• Demonstrated ability to think strategically, turn information into effective strategies to support business needs
• Provide proactive solutions to sustain
• Superior interpersonal skills, strong verbal and written communication skills
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Strong organizational and multitasking capabilities
• Ability to work effectively in a complex and dynamic environment
• Analytical skills to solve complex problems

Installation Services Manager Resume Examples & Samples

• Provides a broad range of expertly managed recreational, leisure, fitness and educational services to the community using standard business practices
• Develops, evaluates, executes and continuously reviews budgets, strategic plans, marketing plans and 5 year plans which are approved by the USAF MWR Services Director
• Maintains an internal management control system to include management of NAF and appropriated funding, inventory management, property management and facility management
• Ensures effective utilization and management of USAF-legacy services automated systems as contractually required. Implements changes in Community Services data processing including automating current manual systems if required by USAF guidance
• Ensures adherence to Occupational Environmental, Safety and Health (OESH) requirements within all services functions under the guidance of contractor Program Management and customer USAF OESH personnel
• Ensures effective management of Service Operations’ assigned computer equipment required to support day-to-day operational requirements. Includes establishment of a viable automated equipment replacement program in conjunction with contractor-Program Management and customer-USAF requirements
• Partner’s single point of contract across Product and Service
• Bachelor’s degree in a Business or related degree
• Previous experience working with SaaS based applications
• Familiarity of technologies such as Microsoft Office, Web Applications, Customer Relationship Management (CRM) systems
• Success in direct servicing and management of Partners
• Demonstrated ability to diagnose and troubleshoot complicated issues
• Health care related industry knowledge preferred
• Ability to strategically and proactively manage projects and prepare and execute action plans to accomplish business objectives
• Ability to work independently and prioritize work in order to meet client deliverables and internal needs
• Ability to work collaboratively across teams and build effective relationships
• Requires excellent verbal and written communication and presentation
• Manage and optimize configuration of onboarded sprinklr clients, to ensure their continued success with the sprinklr platform
• Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
• Maintain platform relevancy according to changes business needs
• Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
• Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
• Ensure that every client derives the most value possible from the Sprinklr platform
• Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
• Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

Metadata Services Manager Resume Examples & Samples

• Master’s degree in library and information science from an ALA-accredited library program, or a Master’s degree in a related information field
• 1 year experience with creating metadata or cataloging in an academic library, museum, archive, a comparable research environment, or a metadata service provider
• Demonstrate experience with creating, editing, and transforming non-MARC metadata, such as EAD or others
• Demonstrate the ability to be self-motivated and work creatively, independently and collaboratively
• Demonstrate excellent analytical, problem-solving skills, and computer/technological skills, including project management
• Demonstrate a strong service-orientation, forward thinking and flexible
• Demonstrate effective oral, written communication and interpersonal skills
• Motivating, leading and managing a team to deliver agreed objectives which support University and departmental strategy
• Proactively delivering services which meet the changing needs of a variety of customers and stakeholders actively contributing to business development and growth
• Knowledge of the factors impacting on Higher Education
• Customer focus with an appreciation of changing customer and business needs
• Sound knowledge of Housekeeping services, Health, Safety, Security, relevant legislation, compliance, and audits
• Applied knowledge of Service Level Agreements, KPI’s and effective budget management techniques
• A recognised Management qualification (e.g. HND or equivalent) supported by evidence of recent continuing professional development
• Proven recent experience in a similar role at a similar level with strong decision making skills
• Demonstrable experience of managing and motivating staff to meet objectives
• Strong interpersonal skills, the ability to develop effective networks and work as part of a team
• Accuracy and the ability to communicate factually correct information and prepare reports
• The ability to use electronic systems and implement innovative approaches including the use of digital technology
• Accountable for specific areas of responsibility and deliverables and manages the associated risks
• Delivers activities to support operational objectives for their specific contract, project or specialism
• Inputs to planning activities with horizons of typically 6 months to one year
• Operates within agreed operational and/or management guidelines
• Interacts with client or users around specific work efforts and deliverables
• Supports delivery of Quality and Health and Safety policy and standards
• Manages the activities of others to meet deadlines and quality standards taking account of impact outside area
• Focus of work is predominantly against defined targets but performs a range of tasks from complex to straightforward
• Typically manages cost centre budget (first line budgetary accountability)
• Identifies ways to reduce cost and improve service
• Manages variable costs (e.g. overtime and agency costs)
• Develop and write business cases to support in the procurement of additional material, equipment or services to further develop the service
• Manage administration team including reception desk and student service department
• The provision of homestay and residential accommodation and managing the system
• International student support services and manage logs in the system based on Code of Practice
• Travel arrangement and communicate with offices and local service providers, and update in the system
• Recruit suitable families for the homestay programme ensuring compliance with the Code of Practice for the Pastoral Care of International Students and any accreditation regulations
• Looking for new residences ensuring compliance with Code of Practice for the Pastoral Care of International Students and any accreditation regulations and EF requirement
• Maintain accurate records for each family and ensure all families have been provided with the necessary handbook information
• Maintain and update the weekly emergency file and ensure a list of emergency back-up beds is kept permanently on file in any emergency call files
• Pastoral Care of International Students and support the students when they are required to have any emergency service like medical services and visit policy offices
• Contact sales offices when necessary to keep them informed of any issues
• MA in International studies
• People management skill with experience of dealing problems and supporting international students
• At least 3 years of Work Experience
• Leads Finance Shared Services Center and ensures application of Fugro Shared Services process model
• Responsible for accounting and reporting of actuals of entities in Finance Shared Service scope
• First point of contact in escalation of Finance Shared Service related issues
• Ensures accounting changes fit with Group consolidation process
• Drives process improvements and aligns with Global Head of Finance Shared Service center
• Supervise accounting operations including labor, billing, accounts payable, purchasing and strategic sourcing
• Participate in periodic audits
• Guides financial decisions by establishing, monitoring and enforcing policies and procedures
• Protects assets by establishing, monitoring and enforcing internal controls
• Prepare special reports by collecting, analyzing, and summarizing information
• Comply with local, legal requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; filing financial reports; advising management on needed actions
• Protect operations by keeping financial information and plans confidential
• Bachelors or Masters in Accounting, Commerce, or Business Management/Administration
• Professional designation like Charted Accountant, Certified General Accountant, or Certified Management Accountant is an asset
• 5- 10 plus years related experience in similar role setting up shared Service center
• Thorough knowledge of accounting principles and procedures
• Experience with creating financial statements
• Experience with general ledger functions and the month-end / year end close process
• Should be pleasant, mature and professional
• Problem-solving/judgment: the ability to observe, think critically and to solve problems using data, analysis, interpretation, and reasoning skills
• Teamwork: the proven dedication and ability to work successfully with others, adding value to the team
• Client focus: the ability to identify, meet and sometimes exceed the needs and expectations of (external or internal) clients, resulting in (long-term) client satisfaction
• Establish, maintain and strengthen operational relationships with the team’s assigned account contacts. Together with Relationship Management, participate in meetings to understand the strategic and tactical requirements/goals of our retail customers
• Must be familiar with the contractual rights and responsibilities of Cardtronics, the Merchant, and brand Client to ensure the contract is applied correctly
• Oversee the creation, approval, submittal of forms required and implement Customer requests for moves, adds, changes, removals, surcharge increases etc
• Work cross-functionally with other departments to manage quality and quantity of input/output, achievement of department SLA’s and address ad hoc client inquiries; work with internal departments to train for improvement as needed
• Support the teams, Management, and Financial Services in administering any additional reporting required to support the Customer
• Ensure timely verification and approval of the Fee Settlement reports
• Monthly review and communication of Accounts Receivable
• Daily review and approval of vendor invoices per corporate guidelines
• Constantly reinforce the Value Proposition with assigned customers
• Manage Team Performance
• 1-2 years management preferred
• 2-3 years Account Services Manager experience preferred
• Client facing skills required
• Ability to grasp the basics of site specific profit and loss
• Periodic travel and overtime will be required
• Solid proficiency in Microsoft Office applications, especially advanced functions of Excel
• Ability & willingness to learn new computer software applications as required for the job
• Ability to quickly respond, prioritize and act amid multiple, conflicting demands
• Ability to manage remote staff
• Develop and maintain positive client relationship
• Provide strategic direction for vendors and maintenance team
• Ensure all Bristol Myers Squibb and JLL safety procedures are followed
• Develop training programs to increase team technical capabilities
• Supervise electrical, pipefitter, mechanical and HVAC crafts to ensure building systems are maintained to a first class industry standard
• Assist in reviewing and tracking all payables through P.O. system
• Inspect buildings’ physical plant daily to guarantee that building services are at the highest level of quality standards
• Monitor and review preventive maintenance programs
• Assist in negotiating service contracts under the direction of the Facility Manager
• Meet with clients to discuss site operations on regular basis
• Work with facility manager on construction such as tenant renovation and capital project implementation
• Bachelor’s degree or demonstrate equivalent skills
• Minimum five years of Facility/Maintenance Management experience
• Extensive building systems knowledge, preferably with CMMS, BMS and controls
• Client service-oriented attitude
• Advanced computer and office software skills

Protection Services Manager Resume Examples & Samples

• Manage, develop and empower assigned Protection Services staff. Perform overall staff management functions including development of departmental priorities and goals, staffing, performance management, development opportunities, etc. Create an environment of continuous improvement
• Provide direction in the development, implementation, and administration of physical security programs, practices, and policies to meet organizational objectives and non-CIP regulatory requirements. Provide security advice and consultation to business units related to information and recommendations on physical security policies, investigations, incident response and deterrent/prevention strategies
• Assist in the development and management of annual capital budgets for security services projects based on needs identified through the department Vulnerability Risk Assessment process, informal physical surveys and facility needs. Assist in the overview of vendor contracts and assist the Systems Security team to manage the supervision of installation of projects. Prioritize projects based on regulatory requirements (non- Critical Infrastructure Protection (CIP) assets) and assist the CIP Manager in the development of annual installation schedules
• Research and benchmark current physical security trends and technology to ensure that the best and most cost effective equipment is being used to meet the requirements based on standards and changing needs. Conduct accurate and timely threat assessments across all areas of responsibility. Coordinate and act as liaison with Federal, State, Local Law Enforcement and Intelligence Agencies
• Responsible to manage and coordinate the physical security Vulnerability Risk Assessment program, security awareness program, investigations program, special event program and Capital budget
• Travel to meet with or call individual corporate clients by telephone to solicit annual and weeknight business
• Meet and greet clients, conduct property tours and promote facilities and services. Answer customer inquiries
• Prepare and present weekly and monthly sales reports
• Attend various community, social and business events
• Effective and professional written and verbal communication with internal and external guests
• Maintain membership on Special Events Committee
• Attendance for all special events, unless authorized by Director of Catering
• Maintain accurate administrative files
• Responsible for a monetary goal to be mutually agreed upon by the manager and the Director of Catering
• Heavily attend community and business events
• Finalize contracts
• Trace leads to ensure timely finalization and re-solicitation
• Able to use Microsoft Word and Excel
• Strong multiple – project management skills
• Previous hotel experience required, operational food and beverage experience preferred
• Master’s Degree; or an equivalent combination of education and experience
• 3-5 years of experience working in an environment that requires regulatory or compliance responsibilities
• Excellent attention to detail and organizational skills
• Proficiency with Microsoft computer applications
• Valid driver’s license and authorization to drive UI Fleet Services vehicles when necessary
• Master's Degree in Engineering, Architecture, Construction Management or an equivalent combination of education and experience
• Experience managing a life safety program in a healthcare setting which includes management of a Joint Commission Statement of Conditions or similar program
• Prior experience organizing and conducting Joint Commission pre-accreditation mock internal surveys, regularly scheduled environmental rounds and maintaining records for regulatory compliance
• Prior experience escorting the Joint Commission and CMS staff during accreditation surveys
• Prior experience coordinating and leading Infection Control Risk Assessment and Interim Life Safety or similar committees within a healthcare environment
• Knowledge of various codes and procedures, etc., that applies to hospitals such as TJC, OSHA, DOT, etc
• Demonstrated supervisory experience and project coordination
• Knowledge and understanding of hospital setting, policies, procedures and services in order to effectively communicate with patients, guests and staff
• To manage all aspects of Planning, Cost Management, Procurement, Document Control and Risk Management, including techniques, systems, staff, training and development, in order to provide the company with an efficient and professional project services capability
• This role demands the leadership ability to cascade vision, objectives and goals within the Project Services function including supplying support, mentoring and development of Project Services staff
• Provide clear definition of the objectives of Project Services
• Ensure that Project Services techniques and practices within Amec Foster Wheeler are compatible with specific types of contract work – in particular the differing demands of separate business streams – and that staff are trained adequately in these differences
• To read, understand and implement the company safety policy and the arrangements described in the company and area Safety Management System document in relation to the Project control Function
• Implement Planning techniques on the project which address the above objectives
• Ensure that all techniques are supported by adequate computerized systems which are designed and applied in an efficient and user-friendly fashion
• Ensure that all job requirements, techniques and systems are properly documented in terms of Job Descriptions, Job Specifications, Departmental Procedures and User Manuals
• Ensure that all Project Services disciplines are aligned with company procedures
• Ensure efficient interfaces with Planning /Scheduling, Cost Estimating, Cost Control, Procurement and Document control functions maintain good communications with these related departments
• Ensure effective measuring and reporting of performance of the project
• Carry out regular reviews of Project Services practices / quality to ensure that Project Services objectives are being met
• Carry out / assist with periodic risk analysis of the schedule if required
• Assist with assigning of qualified, experienced and competent Project Controls staff across the project
• Commitment to and promotion of Amec Foster Wheeler’s values and ensuring the realisation of company and project health, safety, environmental, quality and ethics, systems, policies and procedures
• Extensive experience in the Engineering Construction Industry
• Significant portion of the above to have been within Project Controls
• Supervision of teams of people
• Experience in the Project Control of a major petrochemical or offshore projects
• Must be experienced in supervision of teams of people and must be able to demonstrate their ability to manage and blend individuals into a cohesive team
• Must have a sensible, logical approach to Project controls needs and be able, at all times, to keep the basic objectives in sight

Global Solutions Services Manager Resume Examples & Samples

• Develop Country strategy and tactics
• Lead GSS in the country, in a matrixed organisation across Northern EMEA
• Be a valuable member of the SWFINO Country Management team, and work closely with the Country Director, as well as be a valuable member of the Northern EMEA Regional management team
• Develop effective networks within key customers to ensure HDS is the principal consideration for any future services and solutions requirements
• Creation, development and closing of GSS offerings in collaboration of the local Sales teams of target accounts in the Northern Region
• Lead qualification of GSS opportunities
• Lead deal shaping & contracting of large deals
• Provide leadership to virtual pursuit teams and support to Deal Makers for larger deals
• Align with appropriate Client Directors to leverage follow-on business from one delivery engagement to another
• Work with country Sales teams to plan & implement a program of account management activity to drive GSS opportunities
• Participate & lead key client proposals presentations in close cooperation with local Sales teams
• Identify key decision makers and influencers within the account and build effective relationships
• Develop trust to gain understanding of the commercial and technical environment and constraints
• Identify and qualify additional sources of revenue across the HDS products and services portfolio
• Identify potential competitive threats and take timely and effective action to minimize them
• Plan and implement a programme of account management activity and work internally within HDS to ensure the most effective support of the account management process
• Manage customer expectation throughout the sales cycle
• Constantly ‘hunt’ for new revenue streams
• Master’s Degree in Business or Computer Science or similar
• 10 years sales experience in Professional Services, Services Solutions or other relevant solutions areas
• A strong and proven business unit leader
• A proven track record in sales with an understanding of selling complex SLA based contracts
• Agility, high energy, & entrepreneurial spirit are essential
• Strong consultative skills & excellent analytical/problem solving abilities, leadership & sales skills
• Experience developing business solutions for clients and presenting them through design documents, written proposals & presentations
• Experience leading engagements through all phases of the sales cycle on new clients as well as existing
• Track record of developing new areas of opportunity within the client’s organizations
• Demonstrable excellence in presentation, written, verbal communication & negotiation skills
• Master forecasting & organizational discipline
• Financial acumen to lead the P/L for GSS in The SWFINO
• Deep understanding of P&L for C-Level discussion
• Experience in financing models capex/opex and as-a-services models
• A solid track record of sales achievement within new business positions
• Develop Enterprise customer contact base
• Proven multi-level sales negotiation capability
• Demonstrable business awareness with the ability to adopt a disciplined approach, including creating and maintaining a business plan and an account plan
• A strong and confident communicator and presenter, capable of developing excellent working relationships
• A self-motivated person who will be expected to work effectively without close supervision
• Has the ability to work within a matrixed infrastructure, coordinating and motivating teams and needed resources as required
• Solutions experience is highly desired however high-caliber candidates without Services Solutions specific knowledge may be considered

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Customer Service Manager Resume Examples: Proven To Get You Hired In 2024

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Customer Service Manager Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer service manager resume sample.

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer service manager resume in 2024,    highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Customer Relations Manager Resume Sample

Operations manager resume sample.

As a career coach and hiring manager who has worked with companies like Amazon, Zappos, and Zendesk, I've seen firsthand what makes a great customer service manager resume stand out. The following tips will help you craft a compelling resume that showcases your skills and experience in the best possible light.

   Highlight your leadership experience

Employers want to see that you have experience leading and managing teams. Use specific examples to demonstrate your leadership skills:

• Led a team of 15 customer service representatives, resulting in a 20% increase in customer satisfaction scores
• Implemented a new training program that reduced average call handle time by 30 seconds
• Coached and mentored 5 junior team members, resulting in 2 promotions within 6 months

Avoid generic statements that don't provide any real insight into your abilities:

• Managed a team of customer service representatives
• Responsible for training and development

   Emphasize your problem-solving skills

Customer service managers are often faced with complex problems that require creative solutions. Use your resume to showcase your problem-solving abilities:

• Developed a new escalation process that reduced customer complaints by 25%
• Identified and resolved a recurring issue with the company's CRM system, saving an estimated $10,000 per month in lost productivity
• Created a troubleshooting guide for common customer issues, reducing average handle time by 2 minutes

Avoid vague statements that don't demonstrate your impact:

• Handled customer complaints and issues
• Troubleshot technical problems

   Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements. This helps employers understand the impact you've had in your previous roles:

• Increased customer retention rate from 75% to 90% over a 6-month period
• Reduced average call wait time from 5 minutes to 2 minutes, resulting in a 15% increase in customer satisfaction scores
• Implemented a new upselling strategy that increased revenue by $500,000 annually

Avoid using subjective or vague language to describe your accomplishments:

• Significantly improved customer satisfaction scores
• Greatly reduced call wait times
• Substantially increased revenue through upselling

   Tailor your resume to the job description

Every company has different needs and priorities when it comes to customer service. Tailor your resume to the specific job you're applying for by highlighting the skills and experience that are most relevant:

• If the job description emphasizes technical support skills, focus on your experience troubleshooting complex issues and working with various software systems
• If the company values customer retention, highlight your success in reducing churn rates and increasing customer loyalty
• If the role requires managing a large team, emphasize your leadership experience and ability to coach and develop others

Avoid using a generic, one-size-fits-all resume that doesn't speak directly to the company's needs:

Customer service professional with 10+ years of experience managing teams and improving customer satisfaction. Skilled in problem-solving, communication, and leadership.

   Showcase your industry knowledge

Employers want to know that you understand their business and the challenges they face. Use your resume to demonstrate your knowledge of the industry and how you've applied it in your previous roles:

• Implemented a new customer feedback system based on best practices from the retail industry, resulting in a 20% increase in survey response rates
• Developed a training program for new hires that incorporated the latest research on effective communication techniques in the healthcare industry
• Created a set of customer service standards based on benchmarks from top-performing companies in the technology sector

Avoid using generic language that could apply to any industry:

• Improved customer satisfaction through effective communication and problem-solving
• Trained new hires on company policies and procedures

   Highlight your soft skills

While technical skills are important for customer service managers, soft skills are equally critical. Use your resume to showcase your ability to communicate effectively, lead teams, and build relationships:

• Collaborated with cross-functional teams to develop and implement a new customer onboarding process, resulting in a 25% increase in customer retention
• Mediated conflicts between team members and customers, resulting in a 90% resolution rate and improved team morale
• Built strong relationships with key stakeholders across the organization, resulting in increased support for the customer service department and its initiatives

Avoid using cliched or overused phrases to describe your soft skills:

• Strong communication skills
• Team player
• Detail-oriented

By following these tips and showcasing your skills and experience in a compelling way, you'll be well on your way to landing your next customer service manager role.

Writing Your Customer Service Manager Resume: Section By Section

  summary.

While a resume summary is optional, it can be a powerful way to introduce yourself and highlight your most relevant qualifications for a customer service manager position. A well-crafted summary can grab the attention of hiring managers and showcase your unique value proposition. However, it's crucial to avoid using an objective statement, as they are outdated and fail to focus on what you can offer the company.

When writing your summary, tailor it specifically to the customer service manager role and the company you're targeting. Emphasize your key strengths, experiences, and achievements that align with the position's requirements. Keep it concise, typically no more than 3-4 sentences, and make sure it complements rather than repeats information already present in other sections of your resume.

To learn how to write an effective resume summary for your Customer Service Manager resume, or figure out if you need one, please read Customer Service Manager Resume Summary Examples , or Customer Service Manager Resume Objective Examples .

1. Highlight your customer service expertise

Your summary should showcase your expertise in customer service and how it aligns with the manager position. Consider the following examples:

• Customer service professional with 5+ years of experience in various industries
• Experienced in handling customer complaints and resolving issues

While these examples mention customer service experience, they lack specificity and fail to demonstrate leadership skills. Instead, try something like:

• Customer service leader with 5+ years of experience managing teams in fast-paced call center environments
• Proven track record of implementing training programs that increased customer satisfaction ratings by 20%

By highlighting your leadership experience and quantifiable achievements, you show that you have the skills necessary to excel as a customer service manager.

2. Tailor your summary to the company's needs

To make your summary more impactful, research the company and tailor your statement to their specific needs and values. For example:

Customer service manager with 7+ years of experience seeking a challenging role in a fast-paced environment. Skilled in training, coaching, and motivating teams to exceed performance goals.

While this summary mentions relevant skills, it feels generic and could apply to any customer service manager position. Instead, consider tailoring it to the company:

Customer-centric leader with 7+ years of experience seeking to leverage expertise in training and continuous improvement to contribute to [Company Name]'s mission of providing exceptional support. Proven ability to motivate teams, optimize processes, and exceed performance goals, resulting in a 15% increase in customer retention.

By mentioning the company's name and mission, as well as highlighting a specific achievement that aligns with their goals, you demonstrate a genuine interest and show how you can add value to their organization.

  Experience

Your work experience section is the core of your resume. It's where you show hiring managers what you've accomplished and what makes you a great fit for the role. In this section, we'll break down everything you need to know to write a strong work experience section on your customer service manager resume.

1. Focus on your customer service achievements

Many job seekers make the mistake of simply listing their job duties and responsibilities in their work experience section. While this gives hiring managers an idea of what you did in your previous roles, it doesn't tell them how well you performed or what kind of results you achieved.

To make your resume stand out, focus on highlighting your accomplishments and the impact you made in each role. Quantify your achievements whenever possible, using metrics such as:

• Increased customer satisfaction ratings by 25% within 6 months
• Reduced average call handling time by 20% through process improvements
• Trained and mentored a team of 15 customer service representatives

2. Use strong, industry-specific action verbs

When describing your work experience, use strong action verbs that are specific to the customer service industry. This helps hiring managers quickly understand the scope of your responsibilities and the impact you made in each role.

Examples of strong action verbs for a customer service manager resume include:

• Implemented
• Streamlined

Avoid using generic or overused verbs like "helped" or "assisted". Instead, choose verbs that paint a clear picture of your contributions and leadership abilities.

3. Tailor your experience to the job description

One of the biggest mistakes job seekers make is using the same generic resume for every job application. To increase your chances of landing an interview, it's important to tailor your resume to each specific job you apply for.

Start by carefully reading the job description and noting the key skills, qualifications, and experience the employer is looking for. Then, look for ways to highlight your relevant experience and accomplishments in your work experience section.

Customer Service Manager, ABC Company Responsible for managing a team of customer service representatives. Handled customer inquiries and complaints. Trained new hires.

While this example lists some relevant responsibilities, it doesn't provide any context or highlight the candidate's specific contributions. Here's a better example:

Customer Service Manager, ABC Company Led a team of 20 customer service representatives, implementing new training programs that increased customer satisfaction ratings by 30%. Streamlined processes to reduce average call handling time by 25%. Collaborated with cross-functional teams to develop and launch a new customer loyalty program.

4. Highlight your career progression

As a customer service manager, hiring managers want to see that you have a track record of growth and advancement within the field. If you've held multiple positions or received promotions within the same company, make sure to highlight this in your work experience section.

One way to do this is by grouping your experience under each company, with your most recent position listed first. For example:

ABC Company Senior Customer Service Manager (2018-Present) - Achievements/responsibilities Customer Service Manager (2016-2018) - Achievements/responsibilities Customer Service Representative (2014-2016) - Achievements/responsibilities

This format makes it easy for hiring managers to see your career progression and understand how you've grown and developed within the customer service field.

  Education

The education section of your customer service manager resume should be concise yet impactful. It's an opportunity to showcase your relevant academic background and certifications that qualify you for the role. Here are some key tips to keep in mind when writing this section:

1. Put education at the top if you're a recent grad

If you've graduated within the last few years and your education is your strongest qualification, place the education section above your work experience. This is especially important if you have limited professional experience in customer service management.

Here's an example of how to format your education when you're a recent graduate:

Bachelor of Science in Business Administration University of Arizona, Tucson, AZ Graduation Date: May 2022 GPA: 3.8/4.0 Relevant Coursework: Customer Relationship Management, Service Operations Management, Business Communications

2. Keep education brief if you're a seasoned professional

For customer service managers with several years of work experience, the education section should be concise. Hiring managers will be more interested in your professional accomplishments than your academic background.

Here are some examples of what not to include:

• High school diploma if you have a college degree
• Graduation dates if they were more than 10 years ago
• Irrelevant coursework or extracurricular activities

Instead, focus on your degree, university, and any relevant certifications:

MBA, Marketing Concentration Georgetown University B.A., Communications University of Michigan

3. Include relevant certifications in customer service

In addition to your formal education, include any professional certifications you've earned that are relevant to customer service management. These can demonstrate your expertise and commitment to the field.

Some examples of relevant certifications include:

• Certified Customer Service Professional (CCSP)
• Call Center Management Certification
• Certified Client Service Specialist (CCSS)

If you have multiple certifications, consider creating a separate "Certifications" section to keep your education section streamlined.

  Skills

The skills section of your resume is where you highlight your top abilities that are relevant to the customer service manager role. It's an opportunity to show the hiring manager, at a glance, that you have the right mix of skills to excel in the position.

Many companies today use Applicant Tracking Systems (ATS) to automatically scan resumes for specific skills they're looking for. Tailoring your skills section to include relevant keywords from the job description can help your resume pass through these filters and land on the hiring manager's desk.

1. Identify key customer service skills

Before you start listing your skills, take a close look at the job description. Make a list of the key skills and qualifications the employer is looking for in a customer service manager.

Some common customer service manager skills include:

• Customer service
• Team leadership
• Conflict resolution
• Problem-solving
• Communication
• Time management
• CRM software (e.g. Salesforce, Zendesk)

Once you have your list, match your own skills and experiences to the ones the employer is seeking. These are the skills you'll want to highlight in your skills section.

2. Categorize your skills

To make your skills section easy to scan, consider grouping your skills into categories. This helps the hiring manager quickly see that you have the right mix of skills for the role.

For example, you might have categories like:

• Customer Service : Conflict resolution, empathy, active listening
• Leadership : Team management, coaching, performance reviews
• Technical : Zendesk, Salesforce, Microsoft Office

Grouping related skills together paints a clearer picture of your overall skill set and makes your resume more impactful.

3. Focus on hard skills over soft skills

While soft skills like communication and problem-solving are important for customer service managers, your skills section should primarily focus on your hard skills. These are the specific, teachable abilities you have that qualify you for the role.

Skills: Communication, leadership, hardworking, dedicated, problem-solving, detail-oriented

The example above is full of overused, generic soft skills that don't really tell the hiring manager anything about your actual qualifications. Instead, focus on listing concrete skills, tools, and knowledge areas:

Skills: Customer Service : Complaint resolution, customer retention, upselling Leadership : Performance reviews, coaching, team building Technical : Zendesk, Salesforce, Hootsuite, Google Analytics

4. Be specific and use industry terms

The more specific you are with your skills, the more convincing you'll be as a candidate. Use industry-specific terminology where appropriate to show your domain knowledge.

For example, instead of just listing 'data analysis', get more granular:

• Customer satisfaction metrics
• Net Promoter Score (NPS)
• Average handle time (AHT)
• First call resolution (FCR)

Using terms that are common in the customer service industry signals to the hiring manager that you understand the field and would need less training to get up to speed.

Skills For Customer Service Manager Resumes

Here are examples of popular skills from Customer Service Manager job descriptions that you can include on your resume.

• Troubleshooting

Customer Service

• Salesforce.com
• Technical Support
• Social Media
• Customer Relationship Management (CRM)
• Microsoft Access
• Contact Centers

Skills Word Cloud For Customer Service Manager Resumes

This word cloud highlights the important keywords that appear on Customer Service Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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•  Fix all your resume's mistakes.

•  Find the Customer Service Manager skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

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Customer Service Manager Resumes

• Template #1: Customer Service Manager
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• Customer Service Manager Interview Guide
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• Alternative Careers to a Customer Support Representative
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5 Amazing service manager Resume Examples (Updated 2023) + Skills & Job Descriptions

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Service manager: resume samples & writing guide, employment history.

• Manage logistics operations, including inventory control, order fulfillment, shipping/receiving, and customer service
• Create and manage budgets for logistics operations
• Develop and implement logistics strategies to optimize cost savings and improve customer service
• Negotiate contracts with carriers, vendors, and other service providers
• Coordinate with other departments to ensure timely and accurate delivery of goods and services
• Ensure compliance with applicable laws and regulations
• Develop and implement strategies to reduce logistics costs
• Monitor and analyze logistics performance metrics, such as delivery times, inventory levels, and cost per unit

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• Prepare and analyze reports on logistics performance
• Monitor and evaluate logistics performance to ensure service levels are met
• Develop and maintain relationships with vendors, carriers, and other third-party service providers

Professional Summary

• Manage warehouse operations and staff
• Monitor and troubleshoot logistics problems
• Train and coach logistics staff to ensure proper performance

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

service manager Job Descriptions; Explained

If you're applying for an service manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

service manager

• Handled customer complaints, questions, and concerns. 
• Investigate equipment failures and difficulties to diagnose faulty operation, and to make recommendations to maintenance crew.
• Managed our work order system, including invoice logging, and generate service invoice. 
• Instruct customers on equipment operation, care and maintenance.
• Provided customers to the sales team with the information they need to purchase equipment that is appropriate for their project.
• Maintained customer satisfaction by providing problem-solving resources.
• Directs procurement of materials, supplies, and parts required to maintain repair and storage facilities.
• Manage over 500 customers
• Communicate with customers by phone or in person about turf
• Repair minor equipment and maintain work truck condition
• Properly fill products for the day by reading and understanding fill charts
• Leave detailed notes to customers about turf issues
• Identify diseases  and insects that may be harmful to turf
• Actively interacting with the customer for brings the business.
• Responsible for providing service, operation and Maintenance of 2500 sites in MP HUB-2 Circle.
• Even responsible in Deployment and Operation of project.  
• Responsible for KPI Sign-off and PO.
• Responsible for leading the team from front and achieving the target.  
• Closing the complaint within SLA and working on RCA.
• Responsible for handling the day to day new challenges of Telecom smoothly at same time making balance between our Corporate and Customer.
• Deliver speeches to the team before every shift.
• Resolve customer complaints regarding food, beverage and service.
• Analyze operations to evaluate the staff in meeting objectives.
• Negotiate or approve contracts or agreements with suppliers and distributors.
• Network within communities to find and attract new customers.
• Order and receive supplies or equipment.
• Plan, direct, and coordinate employees such as waiters, bartenders and receptionists.
• Examine vehicles, compile estimates of repair costs, and secure customers’ approval to perform repairs.Constantly monitor flow of work in shop to maintain schedule..Perform daily,weekly & monthly production reviews and identify areas needing improvement to meet goals.
• Performed other job-related duties, as needed.
• Identifying the alarm of sites and rectifying it.
• Team player, detail oriented ability to multi-task.

service manager Job Skills

For an service manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Inventory Management
• Logistics Management
• Supply Chain Management
• Warehouse Management
• Transportation Management
• Distribution Management
• Logistics Coordination
• Supply Chain Optimization
• Vendor Management
• Cost Analysis
• Inventory Control
• Quality Assurance
• Data Analysis
• Process Improvement
• Risk Management
• Strategic Planning
• Lean Manufacturing
• Logistics Planning
• Fleet Management.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Supervisory
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Relationship Management.

How to Improve Your service manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage..

• Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
• Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your service manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Train and coach logistic staff to ensure proper performances
• Develop and implement logistic strategies to optimize cost savingss and improve customer services
• Manage logistic operations, includin inventory controll, order fulfillments, shipping/recieving, and customer services
• Developp and implement logisticss strategiess to optimise cost savingss and improve customer servicee
• Createe and managee budgets for logisticss operationns
• Developp and implement strategiess to reduce logisticss costss
• "I wen't to the store yesterday."
• "I wen't to the store yesterday"

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume..

• Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
• Before submitting your resume, double check to avoid typos.

service manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an service manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To the Recruitment Team at Ryder

I am a passionate Service Manager with 4 years of experience in Logistics & Supply Chain. I am excited to submit my application for the Lead Service Manager position at Ryder, where I believe my skills and expertise would be a great asset to your team.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Ryder and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

Looking to explore other career options within the Logistics & Supply Chain field?

Check out our other resume of resume examples.

• Warehouse Associate Resume
• Logistics Dispatcher Resume
• Logistics Supervisor Resume
• Supply Chain Analyst Resume

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Jobscan > Resume Examples > Customer Service Skills and Resume Examples You Need to See > Customer Service Manager Resume Examples, Skills, and Keywords

Customer Service Manager Resume Examples, Skills, and Keywords

If you’re passionate about customer experience and satisfaction, here’s a plan for you. Follow our customer service manager resume samples and suggestions to take the next step in your career.

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Customer service manager resume sample

If you’ve been working in customer service for a while, you might be thinking about climbing the ladder to management. What better way to improve the customer experience than from the top, being in charge and setting the standards? As a customer manager, some of your primary duties will be to:

• Train and oversee agents
• Research strategies to enhance customer experience
• Develop quality standards for customer service
• Evaluate staff performance
• Maintain a professional workflow
• Address and resolve customer concerns

If it’s time to take a step upward in your career, you should start by composing a stellar resume to showcase your best customer service manager skills and help you make a lasting impression. Remember, you’re competing with candidates who are just as capable as you, so do your best to stand out and catch your potential employer’s eye.

Most hiring managers use an applicant tracking system (ATS) as a first step in the filtering process. If you want to make it through to the interview , take a look at the customer service manager resume example below.

Findlay, OH 45840 • (555) 555-1234 • [email protected] • linkedin.com/in/nancy-jenkins

CUSTOMER SERVICE MANAGER & CONTACT CENTER SUPERVISOR

Energetic and performance-driven Customer Service Supervisor with 10 years of experience leading teams, improving performance, identifying opportunities, and successfully defusing the toughest clients in a call center. Excellent written/verbal communication and interpersonal skills and the ability to respectfully interface with executives from various departments and divisions.

Customer Service Team Leadership | Marketing & Sales |T raining & Development | Conflict Resolution|Performance Improvement Strategies | Communication | Marketing Data Analysis | Active Listening | Customer Relationship Management | Customer Retention Event Planning & Execution | Interviewing/Hiring

Lead team of 10 agents in the sub-servicing of FHA/USDA/VA loans overseeing completion of each stage in the process to ensure adherence to Fannie Mae, Freddie Mac, and Ginnie Mae regulations.

• Defuse 15+ escalated calls per day and if necessary open task for appropriate department to resolve problem.
• Generate and send documents, including payoff requests, copy of note, statements, appraisals, closing disclosure, loan modifications, forbearance letters, payoffs, deed, and delinquency notices to borrowers each day.
• Monitor the queues to verify calls on hold meet the less than 2-minute standard.
• Review key performance indicator (KPI) and champion team improvements through training. Meet and exceed goals over the last 6-months.
• Calls Per Hour averaged 6 to 10. Compute data daily for yield results to determine monthly average.
• Adhered to schedule and drove improvements from 60% to 85%.
• Drove quality assurance (QA) from an average of 75% to 91%.
• Assisted with annual performance reviews for each team representative.
• Conducted interviews for potential hires. Utilize team chat daily to assist agents.

Coordinated patient scheduling for 245 practices in 17 states and 150 dental practices for patients not seeking treatment in 24-36 months.

• Generated 1,500+ calls per week and retained 25% of patients by scheduling appointments.
• Communicated with patients to determine reasons for leaving the practice and to improve patient experience and dental practices processes.

Created best-in-class service for customers utilizing America’s most reliable network.

• Managed 45+ calls per day and addressed billing inquiries from escalated customers to retain 20+ customers a month.
• Reviewed product sales orders for accuracy, explained documents, and approved order exceptions; Selected to assist in training new agents.
• Utilized Customer Relationship Management (CRM) software to gather and analyze customer information and facilitate retention campaigns.

Why this resume works

Customer service manager resume skills and keywords

Bypassing the ATS will ensure your resume-writing efforts weren’t in vain. It might seem daunting, but it actually doesn’t require much effort. All you have to do is read the job description thoroughly and keep an eye out for the keywords that they’re looking for to incorporate into your resume. If they’re in the job description, they’re likely to be what the ATS is scanning for. If you need help, there’s a list of customer service manager resume keywords below.‌

Skills for a Customer Service Manager:

• Merchandising
• Attention to detail
• Business planning
• Management Information Systems (MIS)
• Customer support
• Account management
• Supply Chain Management
• Business development
• Team leadership
• People management
• Team building
• SAP Products
• Business process improvement
• Project management
• Negotiation
• Change management
• Business strategy
• Strategic planning
• Communication
• Multitasking
• Vendor management
• Sales management
• Operations management
• Logistics management
• Business-to-Business (B2B)
• Operating systems
• Customer experience
• Time management
• Problem-solving
• Performance management
• Sales operations
• Continuous improvement
• Customer satisfaction
• Customer retention

5 Customer Service Manager Resume Writing Tips

Composing a great resume is a matter of strategy. Put yourself in the recruiter’s shoe: what would you like to see in an applicant? Follow the suggestions below to get great tips that make resume-writing easy, and get your resume recruiter-ready in no time.

Tip # 1: Follow instructions and showcase your attention to detail

Some hiring managers start thinning out the candidate pool before they even touch the ATS. Pay close attention to the application instructions so that you don’t get a rejection email a day after applying. Keep an eye out for:

• Special submission methods
• Specific formatting instructions
• Chronology preferences

Failing to comply with these first-step requests will make you look uninterested, or worse ⁠— negligent. Hiring managers want to see thoroughness and don’t want to waste their time.

Tip # 2: Polish your resume to perfection

Another excellent way to show off your attention to detail — which, by the way, is a crucial skill for customer service management — is submitting a flawless resume. Typos and grammatical errors are often a dealbreaker when applying for any job, but especially this one. You’ll come off as an unprofessional candidate who’s not interested enough in the position to bother opening up spellcheck.

Hiring managers want to know they’ll be able to trust you as you perform your daily duties. Nobody’s looking for an employee that they’ll have to micro-manage. Prove that you’re capable of catching mistakes, whether those mistakes are made by your team or by yourself, by double-checking your work.

Tip # 3: Use metrics to showcase your experience as a customer service manager

Recruiters and hiring managers scan dozens of resumes in a day. How can they tell, when every applicant’s making the same claims, who the best candidates are? Make it easy for them.

Use figures and percentages to define your previous accomplishments in customer service. Avoid claims that can’t be substantiated, like:

• Excellent team player.
• Great at budgeting. ‌

Swap them for sentences that look like:

• Managed a team of 25+ staff members.
• Increased sales by 13% by implementing a new service approach.

Be specific, but remember to keep your statements concise. Use action words whenever possible to make your entries more engaging.

Tip # 4: Avoid embellishing your customer service manager resume with “white lies”

People will say anything they can think of in their resume or in the interview to impress the hiring manager. However, they forget they’re dealing with trained professionals! Getting caught in a lie will immediately disqualify you from the application process.

Even if you get away with lying and land the job, if the truth comes out during your employment, you can be fired on the spot. Everything you worked for will be gone. It’s just not worth it. Just focus on your actual skills.

Tip # 5: Introduce yourself as a customer service manager

I nclude a short paragraph at the beginning of your resume where you summarize your career arc. This section will help you grab the recruiter’s attention by providing a snapshot of what they’ll see in your resume. Keep it brief, but don’t forget to include your:

• Years of experience in customer service.
• Relevant education and credentials.
• Two or three big accomplishments throughout your career.

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Service Manager Resume Examples

Writing a winning resume is essential to getting your foot in the door when applying for a service manager position. As a service manager, you need to demonstrate the qualities and skills your prospective employers are looking for in order to stand out from the competition. As a service manager, you must possess excellent customer service skills, an ability to problem-solve, and a knack for motivating team members. This guide will provide all the tips and techniques you need to craft an effective service manager resume, as well as examples to get you started. With the right resume, you can elevate your job prospects and maximize your chances of success.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Service Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a highly experienced Service Manager with over 10 years of experience in customer service. I am passionate about driving excellent customer experience and have achieved results by utilizing my strong organizational, communication and problem- solving skills. I have an eye for detail and focus on providing customers with quality service. I have experience leading teams and delivering exceptional service solutions.

Core Skills :

• Excellent customer service
• Team Leading
• Problem- solving
• Organizational Skills
• Communication
• Quality Assurance
• Analytical Thinking

Professional Experience :

• Service Manager, ABC Company, 2011- present
• Manage day- to- day operations of a customer service team, including staffing, scheduling, and training
• Ensure customer satisfaction and operational excellence
• Lead team in developing and implementing customer service policies and procedures
• Oversee customer inquiries, complaints, and feedback
• Coach and mentor customer service staff
• Analyze customer service performance metrics and make necessary adjustments

Education :

• Bachelor of Science Degree in Business Administration, XYZ University, 2008

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Service Manager Resume with No Experience

A motivated, detail- oriented and experienced Service Manager with a proven track record of leading successful projects and teams. Excellent problem- solving and analytical skills, and the ability to work well with all levels of management. Proven ability to successfully collaborate with clients and staff to ensure successful project completion and delivery.

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Strong organizational and problem- solving skills
• Excellent customer service skills
• Ability to effectively manage multiple tasks and projects
• Proficient with Microsoft Office Suite
• Proficient with customer relationship management (CRM) systems

Responsibilities :

• Developing service policies and procedures
• Managing customer service staff
• Ensuring customer satisfaction through resolution of customer complaints
• Training customer service staff on service policies and procedures
• Creating and maintaining customer service standards
• Monitoring customer service staff performance
• Analyzing customer service data to identify improvement opportunities
• Maintaining accurate records of customer service interactions
• Developing strategies to improve customer service
• Working closely with other departments to ensure customer satisfaction
• Developing customer service staff by providing guidance, support and feedback.

Experience 0 Years

Level Junior

Education Bachelor’s

Service Manager Resume with 2 Years of Experience

A highly organized and efficient Service manager with two years of experience in the customer service and hospitality industry. Successfully managed and developed teams of up to 10 employees, while ensuring customer satisfaction and daily operational success. Consistently demonstrated enthusiasm, energy, and leadership in a high- pressure, service- oriented environment.

• Organizational and problem- solving skills
• Team management and leadership
• Ability to multi- task and work in a fast- paced environment
• Proficiency in Microsoft Office Suite
• Strong communication and interpersonal skills
• Knowledge of customer service best practices
• Managing staff and leading the customer service team
• Ensuring customer satisfaction by providing efficient, timely and courteous service
• Creating and implementing customer service policies and procedures
• Monitoring customer service staff performance, training and coaching employees
• Maintaining records of customer complaints and resolving customer service issues
• Developing strategies to increase customer satisfaction and loyalty
• Preparing customer service reports for management review

Experience 2+ Years

Service Manager Resume with 5 Years of Experience

A Service Manager with more than 5 years of experience in managing and leading customer service teams in the healthcare industry. An organized, proactive, and results- oriented professional with a track record of developing and implementing strategic initiatives that optimize customer service operations and improve customer satisfaction. Possesses excellent communication, supervisory, and problem- solving skills.

• Strong leadership and people management skills
• Strong customer service and client relations skills
• Ability to develop and implement effective strategies
• Ability to work in a fast- paced environment
• Proficient in Microsoft Office suite and other computer applications
• Lead, train, motivate, and mentor customer service team to provide exemplary customer service
• Develop policies, procedures and strategies to optimize service operations
• Ensure customer inquiries and complaints are handled promptly and efficiently
• Monitor performance of the team and implement corrective action when necessary
• Provide feedback to team members to ensure quality of customer service
• Identify areas of improvement and develop strategies to address those areas
• Work closely with other departments to resolve issues and ensure customer satisfaction
• Track customer service performance and report on trends and developments
• Maintain accurate records and ensure compliance with regulations and policies

Experience 5+ Years

Level Senior

Service Manager Resume with 7 Years of Experience

Dynamic Service Manager with 7 years of specialized experience leading customer service operations, customer satisfaction initiatives, and service quality initiatives. Proven record of accomplishment in developing and implementing customer service strategies for customer retention and satisfaction. Excellent people and customer service management; adept at leading and motivating teams to reach customer service goals.

• Customer Service Management
• Process Improvement
• Project Management
• Staff Training
• Team Leadership
• Managed service operations team and developed customer service strategies to drive customer retention and satisfaction.
• Set team performance goals and objectives to ensure service levels meet customer expectations.
• Developed and monitored service metrics and KPIs to measure and improve customer satisfaction.
• Identified and rectified service- related issues to ensure customer satisfaction.
• Trained, coached and mentored service staff to enhance performance and customer service skills.
• Created and implemented customer service policies and procedures to increase customer experience.
• Developed and coordinated customer feedback surveys and reported findings to management.
• Monitored customer service budget and ensured costs are within allocated amounts.
• Collaborated with internal departments to ensure customer requirements are met.

Experience 7+ Years

Service Manager Resume with 10 Years of Experience

A dedicated and driven Service Manager with over 10 years of experience in providing exceptional customer service and support for technical and non- technical queries. Proven ability to develop and maintain strong relationships with internal and external stakeholders. Possesses excellent problem solving, organizational and interpersonal skills. Demonstrated success in leading, mentoring and managing teams of customer service professionals.

• Exceptional customer service and support
• Strong problem solving and communication skills
• Ability to manage and motivate teams
• Leadership, coaching and mentoring
• Planning and organizational skills
• Strong relationship building and networking
• Excellent written and verbal communication
• Proficient in Microsoft Office Suite
• Lead and direct team of customer service professionals in providing exceptional service in all customer interactions
• Develop, implement and evaluate customer service policies, procedures and standards
• Manage customer complaints and inquiries, providing timely and appropriate resolutions
• Provide training and ongoing support to team members to ensure quality service delivery
• Implement strategies to maximize customer satisfaction and loyalty
• Establish and maintain relationships with key customers, clients and partners
• Monitor customer service performance and progress to ensure quality standards are met
• Recruit, motivate and develop highly effective customer service teams

Experience 10+ Years

Level Senior Manager

Education Master’s

Service Manager Resume with 15 Years of Experience

Experienced Service Manager with over 15 years of managerial and customer service experience. Proven success in developing and leading high- performing service teams, with a focus on meeting customer expectations while providing excellent customer service. Experience in providing technical support, managing technicians, managing customer service operations, and creating and implementing customer service plans. Able to identify and resolve customer service issues, while providing support and advice to customers.

• Technical Support
• People Management
• Customer Service
• Problem Solving
• Quality Control
• Conflict Resolution
• Budget Management
• Directing and managing customer service operations, providing technical support, and providing support and advice to customers
• Leading, managing and motivating technicians in order to meet objectives and customer expectations
• Establishing customer service plans, developing and implementing customer service policies, and setting customer service standards
• Analyzing customer service trends and performance in order to identify areas for improvement
• Identifying customer service issues, developing solutions to resolve customer service issues, and initiating corrective action
• Managing customer service budgets and ensuring that customer service costs remain within budget
• Managing customer complaints, resolving conflicts, and ensuring customer satisfaction
• Creating reports and tracking customer service metrics in order to monitor customer service performance
• Developing and maintaining relationships with customers in order to promote customer loyalty.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Service Manager resume?

A Service Manager is a critical role in any business, responsible for overseeing the customer service and operations of a company. In order to be successful in this role, a Service Manager needs to have a resume that accurately reflects their skills and experience.

To help you create an effective Service Manager resume, here are some important points that should be included:

• Professional Summary: A concise summary of your professional background and key skills.
• Education: Degree and certifications relevant to the job.
• Experience: Previous positions should be listed in chronological order, with details of the skills and duties you acquired in each job.
• Technical Skills: Technical knowledge in managing customer service systems, customer service personnel, and problem-solving.
• Management Skills: Demonstrate your ability to manage customer service staff, budgeting, and operations.
• Communication Skills: Demonstrate your ability to communicate effectively with customers, team members, and senior management.
• Leadership: Showcasing your leadership qualities, such as motivating teams and leading by example.
• Problem-Solving: Outline your ability to troubleshoot customer service issues, find solutions, and create operational improvements.

By following the above points, you can create a Service Manager resume that effectively highlights your skills and experience.

What is a good summary for a Service Manager resume?

A Service Manager resume should be succinct, highlighting the skills and experience most relevant to the role. The summary should focus on the applicant’s ability to lead a team, build relationships with customers, and solve customer service issues. Ideal qualifications for a Service Manager include excellent communication and problem-solving skills, strong organizational capabilities, and experience in customer service, management, and sales. The summary should also mention any additional certifications, qualifications, or experience that are applicable to the role. A good Service Manager resume should be tailored to the position, highlight the candidate’s strengths, and clearly illustrate why they are the best fit for the role.

What is a good objective for a Service Manager resume?

The service manager is a crucial role in any company’s customer service and maintenance operations. A well-crafted objective for a service manager’s resume should be tailored to highlight the candidate’s ability to successfully provide the company’s customers with quality service.

A good objective for a service manager’s resume should include the following:-

• Highlighting the candidate’s experience in customer service and maintenance operations.
• Demonstrating the ability to develop and implement customer service strategies.
• Showing a commitment to providing excellent customer service.
• Showing the ability to effectively manage a team of service professionals.
• Demonstrating a track record of success in continuous improvement.
• Highlighting the ability to keep up-to-date with industry trends and new technologies.

By including these bullet points in your resume’s objective, you can demonstrate to employers that you are the ideal candidate for the service manager position. With the right objective, you can reach the next level in your customer service career.

How do you list Service Manager skills on a resume?

When creating a resume for a Service Manager position, it is important to highlight the skills that make you a great fit for the role. Service Managers are responsible for overseeing the customer service process and ensuring that customer needs are met in a timely and efficient manner. To be successful, Service Managers require strong communication, problem-solving, and customer service skills.

If you want to showcase your Service Manager skills on your resume, consider including the following:

• Excellent customer service skills: Service Managers must be able to respond to customer inquiries and resolve conflicts in a timely manner.
• Effective problem-solving skills: Service Managers must be able to quickly identify and resolve issues that arise in the customer service process.
• Strong communication skills: Service Managers must be able to effectively communicate with customers and facilitate constructive conversations.
• Leadership skills: Service Managers must be able to manage and motivate teams of customer service representatives and ensure that customer service goals are met.
• Time management skills: Service Managers must be able to manage multiple tasks and prioritize customer service needs.

By highlighting these key Service Manager skills on your resume, you can demonstrate that you have the necessary knowledge and experience for the position.

What skills should I put on my resume for Service Manager?

The Service Manager role is an important position in any organization, so it is important to make sure the skills listed on your resume are relevant and showcase your qualifications. When drafting your resume, make sure you include the specific skills that make you stand out as a top candidate for the position.

Here are some skills you should put on your resume for Service Manager:

• Technical Knowledge: A Service Manager must have a thorough understanding of the technical aspects of the products/services offered by their organization. They must be able to troubleshoot issues quickly and efficiently, as well as understand how to use the software or systems related to their role.
• Excellent Communication: A Service Manager must be able to communicate effectively with customers and colleagues, as well as be able to resolve customer issues in a timely and professional manner.
• Leadership: A Service Manager must be an effective leader and be able to motivate and lead the customer service team to provide excellent customer service.
• Problem Solving: A Service Manager must be able to use their problem-solving skills and analytical thinking to find solutions to customer issues quickly and efficiently.
• Organizational Skills: A Service Manager must be organized and have the ability to multi-task and prioritize tasks in a timely manner.
• Customer Service: A Service Manager must be knowledgeable in the customer service field and be able to provide excellent customer service to customers.

By including these skills on your resume, you can highlight your qualifications and show employers that you have the skills and knowledge to be a successful Service Manager.

Key takeaways for an Service Manager resume

A Service Manager resume is an important tool when it comes to being considered for a managerial role in service-oriented businesses. It is essential to make sure the resume is tailored to the job and includes all of the necessary information to set you apart from other applicants. Here are some key takeaways for creating a successful Service Manager resume:

• Highlight your relevant experience: Whether you have direct experience in service management or experience in other related fields, make sure to showcase your track record of success in the resume. Include any positions in which you had significant responsibilities related to managing customer service, overseeing staff, or working with vendors.
• Demonstrate your ability to lead: Service Managers must be able to lead groups of people and complete projects on time. Demonstrate your ability to do this by including projects you led or any team-based initiatives in which you played an important role.
• Showcase your knowledge of customer service: Service Managers must have a thorough understanding of customer service best practices. Highlight any customer service certifications you have or any customer service experience you have had in the past.
• Demonstrate your technical skills: Service Managers must have a good understanding of technical processes and systems. Showcase any technical skills you have by listing any software you have used or any technology-based projects you have completed.
• Provide quantifiable results: Service Managers must be able to measure success and report back on results. Include any metrics-based achievements you have that demonstrate the progress you have made in previous roles.

By following these key takeaways for creating a successful Service Manager resume, you can make sure your resume stands out from the crowd and sets you apart from other applicants. Take the time to tailor your resume to the job and highlight your relevant skills, experience, and achievements to ensure you get the job you want.

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Service Manager resume examples for 2024

A service manager's resume should highlight experience with project management and customer relationship management (CRM) as these are key focuses of the role. Ample experience with business development practices is also vital. Soft skills like excellent customer service, communication, and a strong work ethic are also crucial. According to Amanda Main Ph.D. , Associate Professor of Management at Lynn University, "this should be a bare minimum that graduates are striving for. I would also suggest having a strong focus on increasing emotional intelligence (EQ), which will really help at several career stages including promoting oneself in a job search, negotiating employment offers, advancing and maturing through the arc of one's career, and even exiting from the workforce at retirement."

Service Manager resume example

How to format your service manager resume:.

• Use the same job title on your resume as the one in the job application. Recruiters recommend keeping your resume to one page, focusing on achievements that showcase your impact, and using branch management tools to improve lobby and line management for better client service.
• Tailor your work experience to highlight accomplishments that address recurring operational or customer support problems, such as repair order analysis, team efficiency monitoring, and process/policy recommendations to resolve service-level or productivity issues.
• Incorporate specific examples of achievements in areas like customer satisfaction, community awareness, escalation management, and department policy development to demonstrate your ability to support business operations with a strong customer service orientation and relationship management.

Choose from 10+ customizable service manager resume templates

Choose from a variety of easy-to-use service manager resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your service manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Entry level service manager resume example

Professional service manager resume example, resume tips to land the job:.

• If you're choosing between a resume objective or work experience and you want to fit your resume on one page, always choose work experience. However, it's ok for senior level service manager resumes to be two full pages long.
• Recruiters and hiring managers suggest short, succinct bullet points, instead of long, wordy paragraphs. Make it easy for recruiters to understand your key accomplishments, in 30 seconds.
• As a rule of thumb, lead each bullet point with a verb such "Grew", "Increased", or "Developed".

Service Manager resume format and sections

1. add contact information to your service manager resume.

Service Manager Resume Contact Information Example # 1

Dhruv Johnson

[email protected] | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

2. Add relevant education to your service manager resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Service Manager Education

Service Manager Resume Relevant Education Example # 1

Some College Courses In Business 2005 - 2007

Pennsylvania State University Main, PA

Service Manager Resume Relevant Education Example # 2

Bachelor's Degree In Business 2006 - 2009

Northeastern University Boston, MA

3. Next, create a service manager skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an service manager resume

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Top Skills for a Service Manager

• POS , 11.6%
• Performance Reviews , 8.0%
• Cash Handling , 7.6%
• Food Handling , 6.8%
• Other Skills , 66.0%

4. List your service manager experience

The most important part of any resume for a service manager is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of service managers" and "Managed a team of 6 service managers over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Assisted credit analyst with daily reporting tasks.
• Worked with Healthcare Carriers, Medicare, and Medicaid to collect on aging debt.
• Developed marketing campaigns to attract new clients.
• Designed AMS using SharePoint, generated asset management reports, performed testing and provided key solutions in critical situations
• Worked very closely with Payroll SMEs in the gathering requirements of Payroll integrations.
• Worked with large regional clients in Chicago and Detroit to develop Out of Home campaigns.
• Provided first-line supervision to ensure individual sales representatives achieve assigned sales objectives and budgets.
• Prospected new business for on air and online advertising slots.
• Managed the activities of a team of sales representatives and sales assistants.
• Designed advertisements and marketing campaigns.
• Verified consumer information using Fast Data, Accurint, and Dunn & Bradstreet databases.
• Provided support for collaboration technologies encompassing SharePoint [ ] MS Office Communicator 2005 and MS Office Live Meeting 2007.
• Assisted the process of commercial monetary transaction and - Analyze the qualification of a company that applies to international transaction.
• Worked with App-V Sequencer and Client for sequencing, streaming, testing and troubleshooting virtual applications.
• Crossed training with FHA processing and transitioned to FHA closer.
• Supervised, trained, and developed entry-level sales representatives through succession planning.
• Persuaded multiple highly dissatisfied customers to re-evaluate company offerings, salvaged the relationships, and renewed contracts.
• Forged relationships with various C-Level decision makers to provide a consultative approach.
• Managed high volume and color placements for 12 Strategic Account executives.
• Reviewed leads, networked, participated in planning and implementation, managed forecasts for national territory, supported field sales network.

5. Highlight service manager certifications on your resume

Specific service manager certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your service manager resume:

• Associate Service Executive (ASE)
• EPA Amusement Operators Safety Certification (EPA)
• Certified Service Manager
• Certified Sales Professional (CSP)
• Certified Manager Certification (CM)
• Certified Management Accountant (CMA)
• Master Certified Electronics Technician (CETma)
• Project Management Professional (PMP)
• Food Safety Manager Certification
• ServSafe Food Protection Manager Certification

6. Finally, add an service manager resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your service manager resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common service manager resume skills

• Performance Reviews
• Cash Handling
• Food Handling
• Cleanliness
• Project Management
• Guest Satisfaction
• Direct Reports
• Business Development
• Customer Complaints
• House Training
• Strong Customer Service
• Performance Evaluations
• Service Operations
• Customer Satisfaction
• Preventative Maintenance
• Warranty Claims
• Training Programs
• Customer Relations
• Customer Service
• Branch Management
• Quality Service
• Inventory Control
• Service Calls
• Process Improvement
• Parts Inventory
• Product Knowledge
• Customer Retention
• Troubleshoot
• Repair Orders
• Inventory Management
• Customer Support
• Lead Management
• Fine Dining
• Escalation Management
• Gross Profit
• Copywriting

Entry level service manager resume templates

Professional service manager resume templates

Service Manager Jobs

Links to help optimize your service manager resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Service Manager resume FAQs

How do you describe a customer service manager on a resume, search for service manager jobs.

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Service Manager Resume Examples

Writing a great service manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own service manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the service manager job you're after.

or download as PDF

Essential Components of a Service Manager Resume

A Service Manager's resume is a critical tool that showcases their expertise in overseeing service operations, ensuring customer satisfaction, leading teams, and implementing strategies. It should highlight their work experience, skills, education, and certifications, all of which demonstrate their qualifications and potential for future success in service management roles. Let's explore the key sections of a Service Manager's resume, their significance, and how to optimize them.

1. Contact Information

The " Contact Information " section is the gateway for potential employers to reach out to you. It's typically positioned at the top of the resume and should include your full name, phone number, and a professional email address. Consider adding a LinkedIn profile or professional website if relevant, ensuring they are up-to-date and reflect your professional image.

While some candidates choose to omit their home address for privacy reasons, you may include it if requested or customary in your industry. Always verify the accuracy of your contact details to ensure potential employers can easily connect with you.

• Phone Number
• Email Address (Professional)
• LinkedIn Profile (Optional)
• Professional Website (Optional)
• Home Address (If required)

2. Professional Summary or Objective

The " Professional Summary or Objective " section serves as a concise introduction to your professional background and skills. Tailor this segment to align with the specific job description, highlighting your most relevant experiences and achievements. For those new to the field or transitioning careers, an objective statement can articulate your career goals and how you plan to achieve them in the desired role.

• Professional Summary: A succinct overview of your professional history and skills relevant to the job.
• Objective Statement: A clear statement of your career aspirations related to the position you're applying for.

Related : Top Service Manager Resume Objective Examples

3. Skills and Competencies

The " Skills and Competencies " section is where you list the hard and soft skills that qualify you for a Service Manager position. Hard skills might include proficiency in customer relationship management software, industry-specific knowledge, and project management. Soft skills are equally important, encompassing leadership, communication, problem-solving, and customer focus.

Adjust your skillset to match the job description, and provide examples from your work experience to illustrate these competencies in action.

Related : Service Manager Skills: Definition and Examples

4. Work Experience

The " Work Experience " section is a showcase of your professional journey, emphasizing roles relevant to service management. Detail your responsibilities and achievements, using action verbs and quantifiable results to demonstrate your impact. Highlight your ability to solve problems, manage teams, improve processes, and handle budgets effectively.

Include diverse experiences that show adaptability and mention any leadership roles or significant projects that align with the requirements of the position you're targeting.

5. Education and Certifications

The " Education and Certifications " section validates your formal education and specialized training. List your degrees, relevant coursework, and any certifications that enhance your qualifications for a Service Manager role, such as Certified Customer Service Manager (CCSM) or Certified Professional in Supply Management (CPSM).

Continuing professional development activities should also be included to demonstrate your commitment to staying current in the field.

Related : Service Manager Certifications

6. Achievements and Awards

The " Achievements and Awards " section can distinguish you as a top candidate by highlighting recognitions and successes that underscore your expertise in service management. Detail any awards, high customer satisfaction ratings, or industry recognitions, providing context for why you received these honors.

Focus on the most relevant and impressive accomplishments that align with the service manager position you are applying for.

7. References

While " References " are typically provided upon request, it's important to have a list of credible individuals who can vouch for your professional abilities and character. Choose references who can speak to your qualifications for a service manager role, and ensure they are prepared to provide positive and relevant insights to potential employers.

Always secure permission from your references and confirm their contact information before listing them or sharing their details with prospective employers.

Related Resume Examples

• Customer Service Manager
• Regional Service Manager
• Automotive Service Manager
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Service Manager Resume Samples

The Service Manager is responsible for providing excellent customer service experience. The job description for this role normally includes – maintaining a strong relationship with manufacturers, dealers, and sales representatives , delivering comprehensive service to customers’ inquiries, managing incoming and outgoing calls, keeping a detailed record of every customer and generating sales leads . The Service Manager Resume also makes a mention of these tasks as well – overseeing all services and work spaces, delegating tasks, managing invoice, processing new orders, tracking inventory , training new employees, acting as the highest source of information and monitoring progress of pending projects.

Whilst a degree is not always mandatory for this position, employers expect the following traits from their potential Service Managers – excellent verbal and written communication skills, a thorough knowledge of product and service of the company, administrative skills, computer literacy and staying abreast with latest industry trends. A High School Diploma is the qualification commonly seen on most of the eligible resumes.

• Resume Samples
• Service Manager

Service Manager Resume

Headline : 5+ years of experience as a Service Manager in AD/AO Support, Product Engineering, and software development. Exhibited excellence in managing and executing projects in an Onshore / Offshore Delivery Model; possess comprehensive knowledge of complete SDLC processes and Project Management. Managed multiple application development projects and upgrades to move from legacy internally built software to newer technology.

Skills : .NET, Project Management, Project Development, Service Managment, Computer Efficiency Including SAP, Email, & Microsoft Programs.

Description :

• Primary responsibility is playing a critical interface between the business and the sustain teams.
• To lead & manage l2 & l3 support, problem management, change management & service management teams & responsible for sla compliance.
• Working closely with onshore and offshore teams (USA, IDC, and KL) to deliver sustainable services.
• Understanding the big picture and aligning my day to day actions to meet immediate needs at the same time helped Pepsi meet long term goals.
• Involved in preparing service model and operation handbook documents for Pepsi sustain projects globally.
• Address day-to-day CAS service delivery functions - prioritizing work activities and assignments of tasks.
• Maintaining the sm9 tool up to date with the latest information/status for tickets under the scope of services, including emergency and bug-fix.
• Identification and implementation of corrective and preventive actions identified in the RCAS from a CAS perspective.
• Successfully managed to deliver 5 periodic releases on time with high work quality and also coordinated with project teams to sync code base in all environments (development and sustain environments).
• Risks and issues are clearly addressed and communicated to relevant stakeholders.

Implementation Service Manager II Resume

Summary : 13+ years of experience as a Service Manager. Experienced Technician with an enthusiastic & can do work style, seeking a challenging position in the Natural Gas industry to provide the highest quality support and services, by focusing on personalized service to customers and offering quality assurance, efficient and timely service, which will increase productivity and add value to company success.

Skills : Troubleshoot and Resolve Problems, MS Excel, MS Word, MS Power-Point, MS Outlook, And Internet, Expertise In Installation, Programming, Troubleshooting, and Repairs On Altronic Ignition Systems.

• Interpreting and defining customer order requirements to coordinate travel, materials, and equipment of small to large-scale projects relating to gas engines.
• Define, evaluate and prepare installation activities on behalf of the company/customer and determines manpower requirements.
• Monitoring the new installation and upgrade process at the customer site, home site and coordinating efforts to ensure equipment and machinery are in adequate working order.
• Reviewing customer service-call amendments and/or additions and to revise assembly, parts, and the invoice of materials.
• Handling customer requests for assistance or complaints and initiate response and/or takes corrective action as required.
• Test, repair and overhaul all types of mechanical and electronic ignition systems and upgrades.
• Products such as ignition, governors, air/fuel ratio controllers, save air systems (electronic in head starting air system), ECMD (rice NESHAP) exhaust monitoring system, lubrication systems, GTI (diesel converted to natural gas), detonation censoring.
• Troubleshooting and providing advanced equipment maintenance resolution to improve production challenges, improve processes, resulting in reduced maintenance costs.
• Providing extensive customer calls support/service; on-site and remotely assisting customers to restore online engine services.
• Traveling regularly to customer plants to diagnose/evaluate issues and provide resolution to eliminate machine or system malfunctions and ensure products and systems conform to engineering design and customer specifications.

Client Service Manager II Resume

Summary : 10+ years of experience as a Service Manager. Looking to obtain a position which utilizes my knowledge, skills, and experience to be an asset to an organization. Has experience with compressors, air vents, and overall knowledge of equipment maintenance.

Skills : Customer Relations, Communication, and Problem-Solving, Project, Self-Confidence, Authority, and Enthusiasm, Leading Projects, Excellent Persuasive Skills, and Human Resource Specialist, and Database, Presentation Software.

• Managing team of non-exempt customer service employees directly and indirectly.
• Managing departmental work performance to meet corporate expectations and the budgeted goals and plans of Carmax auto finance.
• Managing individual performance, coaching, developmental and disciplinary activities of supervisory level and non-supervisory associates.
• Responsible for managing a nonexempt team of store support associates (retail service and centralized e-office) responsible for engaging with field and home office sales and service associates to maximize sales and the customer experience reviews 100% of departmental disciplinary actions and assists with the delivery of all disciplinary actions to direct reports.
• Preparing various reports on departmental performance on a daily, weekly and monthly basis.
• Participating in goal setting and performance projection meetings for the customer service department.
• Managing calibration sessions to ensure all associates work performance is measured consistently across all supervisory groups in the department.
• Reporting departmental performance to all managers, including senior management, on a weekly basis in management meetings.
• Completing annual associate performance reviews and develop/review associate individual development plans.
• Developing and conducting effective team meetings complete month end reviews for supervisors.

Service Manager II Resume

Summary : Service Manager with over 11 years of experience on multiple platforms. A high-level Non-Commissioned officer is capable of leadership, quality control and strict adherence to time-critical tasks requiring attention to detail. Strong management experience in high-stress environments.

Skills : Customer Service, Management, Employee Relations, Data Entry, Credit Analysis, Basic Computer, Banking, and Communications.

• Interfacing with customers daily to optimize their results through prompt, accurate and friendly customer service.
• Managing and coordinating all projects from inception through implementation.
• While ensuring that all involved maintain a safety first focus on all projects.
• Serving as the liaison between vendors, clients, and technicians ensuring that a high level of communication exists between all parties.
• Oversee the branch monthly safety meetings and ensures all technicians have all necessary safety equipment.
• Managing to invoice and account receivable records of all job orders for nearly $4 million branches.
• Supervising a staff of 10 technicians in support 70+ customer accounts monitors the development of the working staff with identifying the training needs to include all dot required certification and log keeping requirements.
• Ensuring each technician is providing the highest level of support to staff productivity and create a synergistic and safe work environment.
• Developing a schedule to establish priorities for all inspection and repair work of customer's equipment to ensure all are completed within required time requirements and intervals.
• Maintaining a strong work ethic with a total commitment to branch success through execution and development of annual/quarterly service targets and objectives.

Service Manager I Resume

Headline : 5+ years of experience as a Service Manager. Looking to utilize my knowledge and experience gained from my education, technician experience, and customer relations to become a valuable asset in many facets of the company.

Skills : Creative Problem Solver, Strong Mechanical Aptitude Skill Set, Team Player, Communicate Both Verbally, and Written, Build and Maintain Relationships With Clients, and Co-workers, and Strong Multitasking.

• Managing reports to help complete daily tasks to satisfy customers and ensure monthly forecasted goals are met.
• Managing open repair orders, technician flag hours, customer appointments and parts on order for service.
• Building a rapport with customers to ensure all their needs are met during their service.
• Inspecting customer vehicle when they arrive and translate the customer concerns to a repair order to be dispatched to the shop foreman.
• Working daily with the manufacturers to ensure any vehicle recalls and warranty items are submitted and corrected before returning to the customer.
• Approving estimates once the technician's diagnostics are received and contact the customer for approval.
• Calling customers daily to update them on their vehicle status and schedule around their needs for pick up.
• Reviewing employee behavior and work habits and offer incentives through reward programs, while also implementing the "two-minute challenge" to resolve any disciplinary issues.
• Working closely with the sales department to provide them with the necessary manpower to maintain their inventory.
• Building a rapport with the vendors to ensure all parts are available and delivered on time to complete all necessary work.

Sales & Service Manager Resume

Summary : 9 years of experience as a Service Manager. Looking to work in a team-based environment that will promote professional and personal growth.

Skills : Supervisory, Computer Efficiency Including SAP, Email, Microsoft Programs, Inventory Control, Purchasing, Customer Service, Dispatching, Scheduling, Accounts Payable, Cycle Counting, Forklift, Tractor, Boom Lift Operation.

• Established our presence in the local market by building our service customer base to allow for the expansion of the service crew.
• Responsible for all service sales until our growth allowed us to bring on an additional service salesman.
• Train the new salesman and review his proposals until he became knowledgeable in the service market.
• Responsible for the daily activities of the service crew from dispatching to job completion.
• Received the calls from existing customers and would provide follow up calls after jobs were complete to ensure customer satisfaction.
• Conducted monthly service meetings giving direction to the service crew and to inform them of the company and customer's expectations.
• Conducted safety meetings to ensure the wellbeing of the employees.
• Assisted the branch manager with construction projects and support of office personnel.
• I also worked with the local mechanical contractor to secure HVAC projects.
• Served as head teller and assume all duties and responsibilities associated with the position.

Objective : 2 years of experience as a Service Manager. Motivated graduate with exceptional communication skills and customer service experience seeking to obtain a challenging position with the opportunity for career growth. I am a dependable, conscientious employee with exceptional work ethic eager to take the initiative as a strong team member.

Skills : Operations Management, Marketing, Staff Training, Team Building, Leadership Development, Computer-Savvy, Calm Under Pressure, Supervision and Training, Negotiation, Strategic Planning, Sales Management, Staffing, and Cost Reductions.

• Accomplish department objectives by managing staff, communicating job expectations, planning, and evaluating department activities.
• Create strategic goals by gathering pertinent business, financial, service, and operations information.
• Maintain a team staff with a minimal turnover by recruiting, selecting, orienting, and training employees properly.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks with other automotive vendors.
• Arrange training seminars and offer company provided online training courses to the staff for personal growth opportunities.
• Develop, coordinate, and enforce policies, procedures, and productivity standards.
• Manage the service department's accounting including profit margins, accounts receivable, part inventory, vehicle inventory, and service department employee payroll.
• Analyze sales, expenses, and inventory monthly to meet specific profit goals.
• Keep up to date on manufacturer warranty and policy procedures while serving as a liaison with factory representatives.
• Provided leadership, coaching and process improvements are necessary to achieve critical performance targets by improving productivity and process flows.

Customer Service Manager & Collections Resume

Summary : Result driven Service Manager with over 14 years of managerial and customer service support experience. Utilize strong interpersonal and organizational skills while excelling at interfacing with others at all levels, ensuring all company goals are met. Successful within highly competitive environments where leadership and communication skills are the keys to success. Strong multi-tasking ability and data entry skills in a fast pacing environment.

Skills : Profit And Loss, Public Relations, Customer Relations, Employee Scheduling, Vision, Branding, Risk Management, Coaching, Customer Service, Inventory Management, Safety Management, Microsoft Office Savvy, and Software Input Savvy.

• Providing daily courteous service during a variety of special service customer transactions.
• Resolving customer related issues promptly using knowledge of bank services and products.
• Oversee daily staffing and minimize customer wait times to enhance service levels.
• Ensuring staff possesses the necessary skills to understand and execute customer banking transaction needs, and are proactive in offering suggestions and options.
• Identifying risks associated with regulatory compliance, overdraft authority, and bank secrecy act.
• Providing leadership to staff members regarding daily operations, as well as risk management and compliance.
• Completing all branch audits inappropriate time frames; monthly, quarterly, biannually, and annually.
• Providing training on administrative policies and procedures for all department personnel.
• Keeping up to date on manufacturer warranty and policy procedures while serving as a liaison with factory representatives.
• Demonstrating exceptional product knowledge, with a special focus on the quality of atmosphere and customer services.

Automotive Service Manager V Resume

Summary : 20+ years of extensive experience as a Service Manager. Seeking to obtain employment to gain the opportunity to utilize my skills, and to challenge my ability to take a step forward to reach obstacles and accomplish goals on a business level. An adaptable team player recognized the willingness to learn and teach newly acquired skills.

Skills : Procurement, Auditing, Inventory Management, Talent Management, Scheduling, Retention, Sales & Customer Service, Construction, Property Management, MS Office Suite, and Typing.

• Contacting customers to enhance customer relations and improve customer perception of the company by keeping them up to date on service progress.
• Company goals to include effective job scheduling, billing efficiency, quoting and turnaround time.
• Ensuring that necessary tools and equipment are available and maintained in safe operating condition.
• Responsible for service vehicles as they pertain to image, safety, and maintenance.
• Responsible for maintaining records and following OSHA, hazmat, dot, MSDS and other required regulations pertaining to the service department.
• Responsible to see that new customers are ok'd for credit prior to doing service.
• Responsible for the targeting and penetration of new accounts while maintaining a current customer base.
• Hiring and supervising all service department personnel as well as monitoring their performance in servicing customer.
• Creating goals and objectives for the department which includes a marketing plan to promote new and repeat business.

Summary : 8+ years of experience as a Service Manager. I am looking to explore opportunities that will allow me to be more creative and work with either a team or just a few individuals that have a passion to work towards a common goal.

Skills : Microsoft Office, Detail Oriented, Inventory Management, Hiring, Hard Worker, Staff Development, and Strong Communication.

• Managing day to day operations of a high volume mini service department.
• Responsible for creating yearly profit and expense forecast and then managing the forecast on a monthly basis to meet or exceed the monthly goals.
• Goals are accomplished by managing daily appointments, working with all team members to achieve daily commitments and successfully handling customer concerns and feedback.
• Meeting daily with the entire management team to discuss daily commitments and discuss any current or ongoing issues.
• Working directly with the manufacturer to promote the brand and handle any client concerns.
• Reading and understand the monthly financial statement and use the statement as a tool to look for areas to reduce spending and increase gross/net profits.
• Working with the marketing team to create advertising strategies that drive new and repeat business to the service department.
• Ensuring all company standards are met by employees, and monthly goals are met.
• Constantly on the phone with customers fielding quotes, service-related questions, and building estimates.
• Maintaining quality control/satisfaction records, constantly seeking new ways to improve customer service.

Table of Contents

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• • Managed a portfolio of 150+ commercial clients, ensuring effective coverage and premium optimization leading to a 95% client retention rate.
• • Negotiated policy terms with insurers, achieving an average of 10% cost savings for clients, which totaled over $2M in savings last year.
• • Implemented an automated renewal system that reduced processing time by 30%, enabling the servicing of additional clients without compromising quality.
• • Oversaw a team of 5 service associates, providing training on policy details and customer service best practices, resulting in a 25% increase in overall team efficiency.
• • Collaborated on cross-departmental projects to integrate risk management services with insurance offerings, enhancing the value proposition to high-profile clients.
• • Led the strategic shift to a data-driven policy review process, improving accuracy in coverage assessments and mitigating client risks more effectively.
• • Analyzed and assessed the risk profiles of business clients requiring complex insurance solutions, contributing to a departmental increase in revenue of 15%.
• • Customized insurance programs for over 100 mid-sized enterprises across various industries to meet their specific risk exposures.
• • Worked closely with actuaries to adjust premium scales based on emerging trends in claims data, enhancing profitability by 8%.
• • Conducted in-depth market research to remain current on industry standards and competitor offerings, ensuring AIG's competitive advantage.
• • Introduced a streamlined application process for clients, which reduced application errors by 40%.
• • Provided risk assessment services and insurance solution advice to a diverse client base, improving their risk profiles substantially.
• • Successfully onboarded and trained 20+ new clients on risk management best practices, leading to enhanced long-term business relationships.
• • Developed risk mitigation strategies that were adopted company-wide, decreasing client incidents by 15%.
• • Facilitated workshops on emerging risks in the industry that were attended by over 500 corporate clients.

5 Client Service Manager Resume Examples & Guide for 2024

As a client service manager, your resume needs to spotlight your leadership skills. Ensure that your experience demonstrates your ability to lead and inspire a team effectively. Your expertise in client relationship management is crucial. Detail on your resume how you've successfully retained and grown client accounts through excellent service and problem-solving skills.

All resume examples in this guide

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a client service manager, articulating your unique mix of customer interaction, problem-solving, and leadership skills in a concise, impactful manner on your resume can be a significant challenge. Our guide provides clear frameworks and powerful language choices to ensure your resume showcases your expertise and stands out to prospective employers.

• client service manager resumes that are tailored to the role are more likely to catch recruiters' attention.
• Most sought-out client service manager skills that should make your resume.
• Styling the layout of your professional resume: take a page from client service manager resume examples.

How to write about your client service manager achievements in various resume sections (e.g. summary, experience, and education).

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How to style your client service manager resume: layout and format

• Reverse-chronological resume format to highlight your experience;
• Functional skill-based resume format if you have less experience and want to focus on skills;
• Hybrid resume format to guide recruiters through both your experience and skills.
• Make sure your headline is simple and includes the job you're applying for or your current role, an abbreviation of a certificate you have, or even your professional area of interest;
• Always tailor your client service manager resume to the role you're applying for by matching job requirements to your experience via different resume sections;
• Once you've created your resume, download it in PDF (unless otherwise specified). This is to ensure readability and that the layout remains fixed.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

List your educational qualifications and certifications in reverse chronological order.

Recruiters' preferred client service manager resume sections:

• A header with relevant contact information and headline, listing your current job title
• A resume summary or objective pinpointing what is most impressive about your expertise (that aligns with the role)
• An experience section highlighting the specifics of your responsibilities and achievements
• A skills sidebar to intertwine job advert keywords with your unique talents
• An education and certifications sections to serve as further accreditation to your professional experience

What recruiters want to see on your resume:

• Demonstrated ability to build and maintain strong relationships with clients
• Proven experience in managing and resolving complex client issues
• Expertise in account management and growth strategies
• Strong communication and interpersonal skills for effective client interaction
• Metrics-driven approach to service delivery and client satisfaction measurements

The experience section or the essence of your professional client service manager resume

Recruiters always have and always will appreciate well-written client service manager resume experience sections.

The experience section is perhaps the most crucial element of your professional presentation, as it needs to answer job requirements while showcasing your technical expertise and personality.

Create your best resume experience section yet by:

• Selecting only relevant experience items to the role you're applying for;
• Always ensure you've listed a metric to quantify your success alongside each experience item;
• Create a narrative that showcases your client service manager career succession: this goes to show the time and effort you've invested in the field to build your experience from the ground up;
• Within each experience bullet, consider a problem you've solved, the skills you've used, and the bigger impact this has made in the organization.

Take a look at how other real-life professionals have curated their experience with the client service manager samples below:

• Cultivated strong, enduring relationships with key client stakeholders at Fortune 500 companies, contributing to a 25% year-over-year growth in account revenue.
• Led a team of 12 client service associates, providing strategic direction and mentoring, which increased team performance metrics by 40%.
• Developed and implemented client service protocols leveraging CRM software, resulting in a 50% reduction in response time and a 30% increase in customer satisfaction scores.
• Pioneered a client feedback system that directly influenced the creation of 3 new premium services, boosting client retention by 15%.
• Managed a portfolio of 30+ high-value clients, consistently achieving a 95% satisfaction rate through proactive communication and problem resolution.
• Negotiated and renewed contracts with a 90% success rate, representing over $2M in secured annual revenue.
• Orchestrated the onboarding of 200+ new clients, including training and resource allocation, ensuring a seamless adoption of services.
• Identified upsell opportunities within the existing client base, resulting in additional revenue of $500K for the fiscal year 2016.
• Coordinated with cross-functional teams to resolve complex client issues, leading to a 20% reduction in critical escalations.
• Executed a targeted communication strategy which facilitated a 10% increase in client engagement for our digital marketing services.
• Improved reporting efficiency through data analysis and visualization tools, slicing client delivery time by 30%.
• Championed a quality assurance initiative that enhanced service delivery accuracy by 98%.
• Played a pivotal role in the development of a digital client portal, enhancing self-service capabilities and cutting down client service inquiries by 25%.
• Supervised and trained a diverse team of 8 client service representatives, fostering an environment of continuous improvement and learning.
• Mediated and resolved high-priority disputes for strategic clients, preserving relationships that accounted for 20% of the firm’s annual revenue.
• Introduced a new client reporting system that reduced errors and improved the clarity of communications, leading to an uptick in client trust.
• Managed the logistical aspects of client workshops and industry events, contributing to a 35% increase in client engagement.
• Assisted with the seamless integration of two key service lines which broadened the firm's market share and client offerings.
• Directed strategic planning for major account management, driving an annual increase of 20% in client retention across strategic accounts.
• Spearheaded a cross-departmental initiative to refine the client reporting process, which directly enhanced decision-making for senior leadership.
• Oversaw the digital transformation of client service operations, incorporating AI to analyze client queries, which improved operational efficiency by 25%.
• Revitalized under-performing accounts by designing and executing a personalized client engagement strategy, reversing a negative growth trend into a 10% uplift.
• Collaborated with product development teams to align offerings with client needs, resulting in the successful launch of 4 new products.
• Streamlined the client feedback process, which expedited the collection and implementation of feedback and drove a 15% improvement in product satisfaction.
• Initiated and cultivated strategic partnerships with industry influencers, expanding market presence and leading to a 30% increase in qualified leads.
• Delivered quarterly business reviews that provided clients with insights into their ROI, securing a renewal rate of 93%.
• Conceived and implemented a customer loyalty program that rewarded long-term engagement, effectively reducing churn by 18%.
• Led the digital transformation initiative for the client services department, aligning with global trends and optimizing service delivery processes.
• Actively contributed to business development efforts through client advocacy and evidence-based success stories, contributing to a $1M growth in client base.
• Implemented a comprehensive training program for Client Services staff, enhancing team capabilities and leading to a 35% increase in cross-sales.

Quantifying impact on your resume

• Highlight the percentage increase in client satisfaction scores due to specific initiatives you implemented.
• Quantify the number of client accounts you successfully managed or grew over a certain time period.
• Document the exact reduction in client churn or turnover achieved through your customer service improvements.
• Showcase the dollar value of contracts renewed or upsells you secured through your client management strategies.
• Detail the number of cross-functional teams you led to enhance overall client service delivery.
• Measure the efficiency gains in client service processes by the percentage of time or cost savings realized.
• Specify the volume of client inquiries or issues resolved daily or monthly to demonstrate your workload capacity.
• Report the scale of customer satisfaction projects or initiatives you spearheaded, including the number of clients affected.

Action verbs for your client service manager resume

Four quick steps for candidates with no resume experience

Those with less or no relevant experience could also make a good impression on recruiters by:

• Taking the time to actually understand what matters most to the role and featuring this within key sections of their resume
• Investing resume space into defining what makes them a valuable candidate with transferrable skills and personality
• Using the resume objective to showcase their personal vision for growth within the company
• Heavily featuring their technical alignment with relevant certifications, education, and skills.

Remember that your resume is about aligning your profile to that of the ideal candidate.

The more prominently you can demonstrate how you answer job requirements, the more likely you'd be called in for an interview.

Recommended reads:

• When You Should (And Not) Add Dean's List On Your Resume
• How To Include Your Relevant Coursework On A Resume

If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.

The right balance between hard skills and soft skills for your client service manager resume

Wondering what the perfect client service manager resume looks like? The candidate's profile meets job requirements by balancing both hard skills and soft skills across their resume.

• Hard skills are all the technologies you're apt at using . Prove you have the right technical background by listing key industry hardware/software in your client service manager resume skills section and noteworthy certifications.
• Soft skills are both your personal, mindset, communication, analytical, and problem-solving talents . Use your client service manager resume achievements section to show how you've used a particular soft skill to reach a tangible outcome.

When writing about your unique skill set, always make sure to refer back to the job advert to see what are the key requirements. This ensures you've tailored your resume so that it matches closer to what the ideal candidate profile is.

Top skills for your client service manager resume:

Client Relationship Management

Customer Service

Project Management

CRM Software Proficiency

Data Analysis

Reporting and Documentation

Sales and Marketing Techniques

Process Improvement

Product Knowledge

Financial Acumen

Communication

Problem-Solving

Adaptability

Active Listening

Conflict Resolution

Negotiation

Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.

The basics of your client service manager resume certifications and education sections

Improve the education and certification sections of your client service manager resume by:

• Dedicating more prominent space to certificates that are more recent and have helped you update your skill set
• Keeping all the information you list to the basics: certificate/degree name, institution, and graduation dates
• Writing supplementary information in the details of your certification or education section, only if you lack experience or want to show further skill alignment
• Including your credential or license number, only if the information is valid to your application or certification

Within client service manager job adverts, relevant education, and certification are always listed within the key prerequisite for the role.

Ensure you meet all job requirements with some of the leading certificates in the industry:

The top 5 certifications for your client service manager resume:

• Certified Customer Service Manager (CCSM) - International Business Training Association (IBTA)
• Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
• Professional Certified Marketer (PCM) in Marketing Management - American Marketing Association (AMA)
• Certified Client Services Professional (CCSP) - The Professional Association for Customer Engagement (PACE)
• Certified Customer Service Specialist (CCSS) - HDI

Showcase any ongoing or recent educational efforts to stay updated in your field.

• How to List Continuing Education on Your Resume
• How to List Expected Graduation Date on Your Resume

Writing the client service manager resume summary or objective: achievements, keywords, dreams, and more

Deciding on whether to include a resume summary or resume objective should entirely depend on your career situation.

If you have:

• Plenty of relevant achievements you'd like to bring recruiters' focus to, make use of the resume summary. Ensure each of your achievements is quantified with concrete proof (e.g. % of cases solved).
• Less applicable experience, utilize the resume objective. Within the objective include a few noteworthy, past successes, followed up by your professional dreams.

As a bonus, you could define in either your client service manager resume summary or objective what makes you the perfect candidate for the role.

Think about your unique hard and soft skills that would make your expertise even more important to the job.

These client service manager professionals have completely covered the formula for the ideal resume introduction:

Resume summaries for a client service manager job

• With over 10 years of dedicated experience in client relationship management within the financial sector, skilled in strategic planning, CRM software, and cross-functional team leadership, I excelled in boosting client retention rates by 35% at my previous job at a prominent investment firm in New York.
• Dynamic client service manager with 7 years at the forefront of the tech industry, specializing in user experience optimization and advanced data analysis techniques, having steered projects that resulted in a 50% increase in customer satisfaction for a leading SaaS provider in Silicon Valley.
• Transitioning from a decade-long career in hospitality management to client services, I bring forth a robust skill set in conflict resolution, customer journey mapping, and process optimization, aiming to transfer my expertise in curating exceptional guest experiences to a customer-centric role in a fast-paced corporate environment.
• Former military officer pivoting into client services with unparalleled discipline and problem-solving capabilities, adept at operations management and team coordination, eager to apply the rigorous attention to detail cultivated during years of service to enhancing client satisfaction in a corporate setting.
• As a recent business administration graduate, I am eager to apply my academic knowledge of market analysis and customer relationship theories, along with newly developed technical skills in CRM systems, to deliver high-quality client service solutions.
• Seeking to embark on a career in client services, leveraging my freshly acquired degree in communications and internships involving customer interaction and support, I aspire to develop and execute innovative client service strategies that contribute substantially to customer engagement and company growth.

Extra sections to include in your client service manager resume

What should you do if you happen to have some space left on your resume, and want to highlight other aspects of your profile that you deem are relevant to the role? Add to your client service manager resume some of these personal and professional sections:

• Passions/Interests - to detail how you spend both your personal and professional time, invested in various hobbies;
• Awards - to present those niche accolades that make your experience unique;
• Publications - an excellent choice for professionals, who have just graduated from university or are used to a more academic setting;
• Volunteering - your footprint within your local (or national/international) community.

Key takeaways

• Your client service manager resume is formatted professionally and creates an easy-to-read (and -understand) experience for recruiters;
• You have included all pertinent sections (header, summary/objective, experience, skills, certifications) within your client service manager resume;
• Instead of just listing your responsibilities, you've qualified them with skills and the results of your actions;
• Within your client service manager resume, you've taken the time to align specific job requirements with your unique expertise, showcasing the value you can provide as a professional;
• Technologies and personal skills are featured across different sections of your client service manager resume to achieve the perfect balance.

Looking to build your own Client Service Manager resume?

• Resume Examples

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Services Manager Resume Sample

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Work Experience

• Establish and maintain a high profile within the Firm
• Promote the capabilities and resources of the Production and MDS teams to client business units
• Schedule and attend regular meetings with key clients to understand changing business needs, discuss BU spend, initiatives and proactively solicit service feedback
• Maintain partnership relationship with internal stakeholders such as IT, CREM, Health & Safety, Corporate Security, Information Security, GWS and Operational Risk
• Draft client facing service announcements and updates such as email updates and posters
• Maintain and update regional CIM Twiki pages
• Establish and maintain strong relationships with CS EMEA branch managers and BU stakeholders to ensure that we understand and support the unique requirements of the branch network
• Exceed client expectations and service needs as the primary contact for STAPLES Center
• Build and sustain positive relationships with STAPLES Center clients through direct and indirect communication
• Act as the primary Premium Seating ‘Manager on Duty’ during scheduled STAPLES Center events and ensure that all member questions and/or issues are resolved using best judgment
• Attempt to achieve first-contact resolution of client issues to ensure they are resolved quickly and effectively
• Accountable for running an effective Account Service Plan including monthly touch points actively recorded in CRM. Maintain that plan with the Director of Premium Services
• Support all special events such as client road trips, receptions, outings, conferences and other events hosted by Premium Seating
• Work with Premium Seating Vice President and Premium Services Director by developing a renewal plan for assigned accounts in their final year. Position eligible for renewal incentives
• Support the Premium Seating Ticketing department in obtaining outstanding payments for accounts and working with clients on setting up approved payment plans
• Responsible for arranging repair and maintenance schedules, conducting inspections and coordinating new signage for Private Suite accounts
• Client catering / hospitality
• Responsibility for ensuring that prospective investors meet eligibility, compliance and anti-money laundering guidelines during the processing of investor-related transactions
• Set the development schedule to ensure that AIS is keeping pace with market developments and competitor product service offerings
• Support the retention and growth of existing revenue streams, and provide the highest level of customer service through proactive problem resolution and by demonstrating the Company's core values
• Builds program plans and maintains program record. Works with the core
• Manage on-going business projects, relationships and people to execute business priorities associated with transaction process automation, expansion of transaction offerings to enhance TCF’s customer experience and the implementation of new technology solutions
• Annual User Productivity Survey
• Client Relationship Assessment Scores
• Savings to annual budget

Professional Skills

• Excellent interpersonal skills including strong decision making, communications (verbal and written) and negotiation skills
• Strong organizational skills, strong time, workload and project management skills
• Strong communication skills, inclding good influencing skills
• Strong communication skills, including good influencing skills
• Strong catering sales, strong self-direction, able to prospect, excellent computer and telephone skills
• Strong project management skills with experience in organising, planning and executing projects from the envisioning stage through to implementation
• High-potential/high-performing leader with demonstrated management, coaching and associate development skills with experience handling escalated issues

How to write Services Manager Resume

Services Manager role is responsible for interpersonal, organizational, leadership, english, customer, microsoft, computer, business, excel, software. To write great resume for services manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Services Manager Resume

The section contact information is important in your services manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Services Manager Resume

The section work experience is an essential part of your services manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous services manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Services Manager resume experience can include:

• Demonstrated problem solving and decision making skills, strong networking skills and ability to deal effectively with conflict, attention to detai
• Excellent customer service skills and great experience working cross functionally
• Excellent communication, presentation, and interpersonal skills including the ability to lead project teams or work as an effective team member
• Strong written/verbal communication skills, effective presentation, and facilitation abilities
• Good organizational skills: has the ability to prioritize tasks and to manage the workload by her/his own initiative
• Good time management and negotiation skills with the ability to handle multiple priorities

Education on a Services Manager Resume

Make sure to make education a priority on your services manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Services Manager Resume

When listing skills on your services manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical services manager skills:

• Excellent communication skills(verbal and written) and interpersonal skills
• Excellent oral and written communication skills with the ability to effectively influence others
• Utilize standard business application software. Strong Microsoft Office Software skills: Word, Excel, PowerPoint, Outlook. Visio skills beneficial
• Ideally have prior prior law enforcement, corporate security, investigative experience or military experiences (4+ yrs of experience)
• Strong interpersonal skills for interacting and communication skills for business partners and senior management
• Proven organizational skills, with ability to manage competing priorities

List of Typical Experience For a Services Manager Resume

Experience for soft services manager resume.

• Strong Windows 7/10 and OS X skills with demonstrated experience in independently troubleshooting hardware and software problems during critical moments
• Demonstrated high level of confidence in making strategic decisions, good judgement, and innovative and creative problem solving skills
• Proven experience effectively leading diverse teams to exceed goals
• Proven leadership experience with demonstrable people management and development skills
• Good oral, written, IT and numerical skills. Experience in Word, Excel and Powerpoint
• Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment
• Demonstrated experience developing, prioritizing and executing strategic plans to deliver results and achieve operating objectives
• Excellent experience working with cloud providers and excellent understanding of cloud contracts, SLA’s and OLA’s

Experience For Event Services Manager Resume

• Good oral communication/interpersonal skills are necessary including the ability to communicate plans
• Solid problem solving skills are required on occasions to deal with customer conflict
• Good decision making skills are essential
• Experience required within the Hedge Funds Industry, including direct contact with clients and proven management experience
• Excellent verbal and written communication skills; fluency in English is required
• Excellent written and verbal communications skills in Italian and English
• Strong presentation, written and spoken communication skills in English required
• Excellent oral and written, communication and negotiation skills

Experience For Convention Services Manager Resume

• Good verbal and written communications skills in the English language
• Organizational skills are a top priority and ability to plan events for the foreseeable future
• Exceptional communication and strong interpersonal and influence skills
• Extremely strong written, verbal communication and presentation skills
• Excellent communication, time management, customer service and organizational skills
• Good verbal and written communication skills required in order to prepare various communications
• Ensuring that the team collaborates effectively with all IT colleagues
• Demonstrated experience working with personal computers, word processing and Microsoft Excel
• Advanced written and verbal communication skills, including report writing

Experience For IT Services Manager Resume

• Demonstrated experience in production, project management, planning, and implementing new product rollouts
• Experience of Contract Mobilisation or ability to demonstrate tenacity during challenging periods
• Proven ability to develop effective relationships across divisional lines and to work with all levels of the company, including senior management
• Handle changing priorities, deal with ambiguity and use good judgment in stressful situations
• Effectively manage and motivate teams including the ability to constructively give and receive performance feedback
• 12 – 15 years of professional services experience with at least 3-5 years of experience in leading business/service delivery
• Valid Texas Driver’s License with good driving record
• Communicate effectively across a diverse audience, including internal and external customers

Experience For Shared Services Manager Resume

• Effectively and strategically manage business segments of responsibility to protect primary revenue stream that comes from gaming
• PC skills including MS Office & Dynamics CRM
• Research experience including 2+ years managerial experience
• Analytical and problem solving skills with ability to interpret potential control issues
• Proven Project/Program management work experience (cost/budgeting, schedule, risk evaluation, project/program execution)
• Prior experience of working on a TFM contract

Experience For Student Services Manager Resume

• Experience of working with Profit and Loss Accounts, experience of Change Management
• Efficiently and effectively tackle complex projects to drive support at scale
• A motivated experienced HR Shared Services Manager with 3-5 years of supervisory experience
• Work effectively within a highly regulated matrix organisation
• Prior project management experiences. Be able to manage multiple projects from end to end
• Strong experience in at least two of: Windows, Linux and Macintosh operating systems
• Experience leading and managing projects from start to finish, including specific experience in tight timeline, and/or crisis environment
• Fluent or Advanced English communication skills (verbal and written)

Experience For Workplace Services Manager Resume

• Basic to intermediate computer skills, knowledge of Microsoft Office programs
• Demonstrated job-related experience within a higher education or large corporate campus environment
• Proven experience of managing a team ideally within the fashion or retail industry or in professional services
• Advanced MS office skills, particularly Power point, Excel and Word
• Strong ability to develop effective processes
• Leadership of a multi-disciplinary, multi-site team to cost effectively deliver high quality services to the team’s customers
• Demonstrated focus on quality and improving the customer experience

Experience For Senior Services Manager Resume

• Possess strong RBOs and variable data knowledge to work with cross functions to ensure efficiency , effectiveness and professionalism on invariable data set up
• English skills - Fluent written and conversational English, Cantonese and Mandarin
• Track record of Influencing skills
• Computer Skills – Word, Excel, PowerPoint
• Effectively represent department in meetings with retail executives, law enforcement, and professional associations
• Drive a high performance culture through strong leadership and effective people management
• Experience working with partners and global stakeholders to develop strong relationships, obtain regular feedback, share roadmaps and strategies

Experience For Project Services Manager Resume

• Demonstrated experience managing a team of customer service professionals
• Experience and demonstrated expertise in supporting the sales of professional services
• Plans, staffs, mentors, develops and evaluates the skills and capabilities of the team members
• Demonstrate a good understanding of the Major Offshore Projects market such as major engineering and construction contractors of subsea equipment and floaters
• Strong personal initiative, proven decision-making ability, integrity, and confidentiality
• Demonstrate experience with various contract and compensation types

Experience For Quality Services Manager Resume

• Organizing, evaluating, and presenting information effectively to varying size groups, both orally and in writing
• Effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goals
• Sales skills and ability to work well within a team atmosphere
• Ensure that adequate support and training is provided to all direct reports to ensure that they can undertake their role effectively and efficiently
• Effectively communicate to your team, other departments, and clientele via various methodology
• Computer skills, Microsoft Office, Delphi, MeetingMatrix, and Micros POS system

List of Typical Skills For a Services Manager Resume

Skills for soft services manager resume.

• Good presentation, influencing and motivation skills, with experience of managing multi-skilled engineering teams
• Strong marketing/services skills and ability to teach / mentor service skills to a diverse team
• Strong technical skills, experience in managing and manipulating databases and datasets
• Strong critical thinking skills and ability to make effective decisions during critical events
• Demonstrated strong leadership skills, judgment and individual decision making ability
• Demonstrated experience in areas of responsibility while effectively supervising employees
• Demonstrated strong problem-solving skills with the ability to develop creative solutions
• Demonstrated excellent planning skills
• Excellent prioritization, consultative, and analytical skills

Skills For Event Services Manager Resume

• Good oral, written, IT and numerical skills. Experience in word, excel and Power point is desirable
• Refined verbal communication skills and customer service skills
• Proven experience including problem solving, research and analysis including strong analytical and quantitative statistical abilities
• Excellent problem-solving and change management skills with a focus on maintaining and developing relationships and partnerships
• Strong problem solving, negotiating and conflict resolution skills
• Excellent inter-personal, influencing, presenting, organizational, verbal and written communication skills
• Strong meeting planning and facilitation skills with the ability to navigate both functional and technical topics of conversation
• Good understanding of programming and database skills
• Proven ability to provide excellent customer service in high-pressure environments while successfully handling multiple competing priorities

Skills For Convention Services Manager Resume

• Prior experience in the hospitality field with specific experience in catering sales and event coordinating
• Good presentation skills for metric and analysis reporting and educating the business on procurement thru accounts payable processes
• Demonstrated coaching and counseling skills to develop a motivate Cast to deliver an exceptional level of service
• Strong working knowledge of office equipment and computer skills using Microsoft Outlook, Word, Excel, PowerPoint, Adobe, and similar programs
• Demonstrate strong leadership and experience of managing managers
• Proven ability to effectively manage fast paced and rapidly changing solutions
• Critical Thinking skills - have demonstrated abilities to make critical decisions

Skills For IT Services Manager Resume

• Solid Computer Skills – working with MS Office suite
• Responds effectively to guest inquiries related to MGM Springfield and providing excellent guest service
• Effective interpersonal skills to anticipate the needs of event organizers and for relationship building with clients and partners
• A self-starter, with strong decision-making skills and ability to work under pressure
• Strong planning and organizational skills and ability to multitask
• Has a proven record in the full range of management and leadership skills, consistently delivering great business outcomes
• Effective management skills (upwards and downwards)
• Exceptional organizational skills. Ability to make good decisions and manage several processes in a fast paced environment

Skills For Shared Services Manager Resume

• Strong self-motivation skills, affinity with numbers and driven to achieve results
• Strong negotiation and closing skills are essential
• Make quick, rational decisions and effectively communicate and operate in a stressful environment
• Excellent communication skills & the ability to build rapport with all levels in every capacity, responding positively even to the toughest challenge
• Good written and communicating skills, computer literate
• Excellent written and verbal communication skills with the ability to present ideas or solutions clearly and concisely to small & large audiences

Skills For Student Services Manager Resume

• Excellent communication skills. Able to communicate at all levels
• Strong organizational skills and an ability to handle multiple responsibilities
• Strong team management and leadership skills including managing a team during periods of transition and transformation
• Leadership combined with creativity, problem solving and strong influencing skills
• Work in a fast paced, dynamic, and team based environment that requires excellent skills in multi-tasking and a take-charge ability
• Superb leadership and supervisory skills, including experience in a union environment
• Strong interpersonal and communication skills to influence, motivate, coach and negotiate with customers and sales team
• Tenacious with effective bartering and negotiation skills
• Excellent contract management skills are essential

Skills For Workplace Services Manager Resume

• Demonstrated passion for Guest service and commitment to Cast Members, strategic thinking and analytical skills
• Strong and confident communication skills
• Excellent communication skills with the ability to communicate with cross-functional team
• Updating existing or learning new technology or skills that benefit the Academic Programs mission
• Planning, organizing and lead/supervisory skills

Skills For Senior Services Manager Resume

• Influencing skills - have the ability to interact and work closely with internal and external stakeholders
• Working knowledge of mathematical skills such as addition, subtraction, multiplication and division
• Experience in preparing effective communication, leading teams and addressing training requirements
• Experience with effective coaching, leadership, team building, problem solving and decision making
• Proven experience in auditing and developing academic policies and processes in a continuing education environment regarding programs, courses, and instructors
• Manager the Firm’s Training Program for new hires and ongoing skills improvement including oversight of curriculum development and training materials

Skills For Project Services Manager Resume

• Experience in facilities management, including experience in developing and leading facilities project programs
• Demonstrated experience planning, organizing and directing the efforts for asset management, procurement, supply chain, or related disciplines
• Proficient skills in using Microsoft office including Word, Excel and PowerPoint
• Effective at managing multiple competing priorities under tight deadlines
• Demonstrated industry experience (20+ years) within construction, commissioning, start up and operations working on a large, complex LNG projects
• Strong level of understanding and experience using ERP business applications, to include SAP (required), Radius, Amtech
• Exceptional interpersonal, influencing, mentoring and negotiation skills
• Demonstrate extensive experience in managing proactive life safety programs and general safety concepts, including chemical, biological, fire and life safety

Skills For Quality Services Manager Resume

• Demonstrated experience using Learning Management System (LMS) software, such as Blackboard, to manage online course content production processes
• Computer skills including, but not limited to, working knowledge of Microsoft Word and Excel and Maestro
• Strong knowledge/experience using calendaring software to schedule meetings
• · Critical thinking and planning skills
• Conduct planning sessions and manage timelines effectively for all operating areas and clients
• Experience with network technologies, monitoring, QoS (prioritization for voice and video), firewalls
• Strong experience in product development and sampling, with at least 6 years in supervisory position
• Work independently in a fast paced changing environment and manage multiple tasks effectively

List of Typical Responsibilities For a Services Manager Resume

Responsibilities for soft services manager resume.

• Experience in operating at all levels of the business with proven negotiation skills
• Delivering catering sales success; to include prospecting, negotiations and good telephone skills
• Excellent computer skills including Microsoft Office programs, including Excel, PowerPoint, Microsoft Word, Outlook
• Dealing with all member enquiries & feedback regarding their membership & club services via email, phone & face to face, ensuring excellent member experience
• Prior hotel Convention Services management / Catering / F&B experience required
• Effectively explain program to external stakeholders including regulators, non-profit organizations and collaborative groups

Responsibilities For Event Services Manager Resume

• Understanding and experience of working with planning and progress monitoring
• Understanding and experience or working with Microsoft packages, especially Word and Excel
• Training and Experience Rating........Wt. 100%
• Understanding and experience of working with Microsoft packages
• Ensuring effective management of contractors and vendors
• Working experience with the state IT systems such as HR/CMS, CEO and TALEO

Responsibilities For Convention Services Manager Resume

• Experience with mentoring and advising a diverse population of college-level students and working with faculty
• Previous experience in all aspects of soft services, inc cleaning, portering and waste management
• Strong vendor management, including supplier selection and contract negotiating
• Ensure resource mix and skill sets are moving toward the goal state – develop longer term training strategy
• Ensure that day-to-day monitoring of end user support is being handled in an effective way and engage for second level escalations for incidents as necessary

Responsibilities For IT Services Manager Resume

• Extensive experience of building a Cloud capability with suppliers including deployment of Cloud tools, processes and policies
• Experience of delivering a transition and transformation to a new supplier base for hosting and network services
• Relevant experience working within a large, multifaceted organization, consisting of cross-functional teams
• Some background in Imaging Services administration; experience such as Supervisor or Assistant Director of an Imaging Services department
• Skillfully manages a team of Facilities Coordinators by providing guidance and expertise and ensuring expert and efficient execution of all Palo Alto services
• Goods in/loading bay and receiving areas
• Previous experience presenting to and collaborating with internal and external top executives
• Previous service delivery experience: working within a technical support, training, or professional services function
• Previous experience incenting and managing complex, global channel partner relationships

Responsibilities For Shared Services Manager Resume

• Experience in interpreting and analyzing data
• Skilled at identifying potential issues and raising them in a timely fashion
• Ensures compliance to organizational policies and standards through the regular reviews of evidence collection and data testing during scheduled procedures
• Nine or more years of experience in sales, marketing, data analysis or customer service relationship, marketing, market research or account management
• Thorough experience selling strategies and developing proposals, contracts, close plans, and SOWs for professional services
• Experience of supporting at Executive Director level
• Experience with configuration management, audit and artifact collection, and software test and commissioning
• To develop and implement an effective maintenance stores system including stock control
• Provide guidance and training to less experienced managers

Responsibilities For Student Services Manager Resume

• Determine skill gaps within the department and defines training to bridge the gaps
• Responsible for executive and ownership level computing and escalated service levels as a top priority
• At least one (1) year of experience in a catering/convention/group environment
• Experience overseeing an IT organization within the Insurance industry
• Experience transforming a legacy IT organization in to a DevOps organization
• As a senior IT professional, with experience managing global teams
• Direct work experience with software licensing and contract management, in but not limited to cloud environments
• Strong Knowledge working with Tier 1 Managed services providers for Datacenters and Unified Communications environments
• Working experience in the relevant field

Responsibilities For Workplace Services Manager Resume

• Experience managing a Citrix Xenapp infrastructure
• Experience managing executive level technical support
• Experience managing direct reports
• Proven ability to influence others to meet challenging goals and promote ideas upwards
• Relevant work experience managing IT projects in oil & gas
• Experience of working in a TA related function
• Several years of experience leading large scale, Enterprise or Service Provider accounts

Responsibilities For Senior Services Manager Resume

• Knowledge and experience with PC and Mac system imaging
• Experience and/or certification in Lean Six Sigma, 5S, Kaizen and value stream mapping
• Previous experience working in a compliance and regulatory standards based environment
• Demonstrated ability managing a team within a fast paced, dynamic organisation
• Proven track record of implementing policies and processes within a distributed service environment
• Develop an effective plan for managing communication to students
• Very good understanding of Local IT laws and cloud based services
• Verify and test all ShoeMobile systems are operating weekly prior to the ShoeMobile trip
• Solid understanding of the electrical concepts, principles, and practices related to the efficient, reliable, and sound operation of an electric power system

Responsibilities For Project Services Manager Resume

• Experience managing distributed IT infrastructure in a high pressure environment
• Ensures proper set up of events per the client’s request while maintaining an effective, efficient, and economical operation
• Experience in managing projects that require collaboration from multiple business units
• Experience working collaboratively with faculty and staff
• Hands-on experience with imaging, installation of enterprise software and patch management tools
• Develop effective working relationships with appropriate internal and external stakeholders
• Experience of managing work within a customer focused environment

Responsibilities For Quality Services Manager Resume

• Demonstrated ability to take initiative and provide leadership in a work environment with frequently changing work patterns
• Demonstrates leadership in communicating business goals, programs, processes for an area or business segment
• Experience in a Financial Services, Financial Operations or Accounting role
• Maintain strong customer focus to ensure all managed partners are delivering world-class customer services, in collaboration with Palo Alto Networks
• Maintain positive, effective working relationships with the Reliability Center Manager and staff
• Experience dealing with various stakeholders
• Experience in customer centric mindset and managing stakeholder satisfaction

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Resume Examples

August 27, 2024

15 Retail Manager Resume Examples

When things get busy during the job search, just know these retail manager resume examples can help you get an speak with a hiring manager.

Resume Examples and Guide For

Retail Manager

New Graduate Retail Manager Resume

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• What's the Best Education for a Retail Manager Resume?
• What's the Best Professional Organization for a Retail Manager Resume?

What Are the Best Awards for a Retail Manager Resume?

What are good volunteer opportunities for a retail manager resume, what are the best hard skills to add to a retail manager resume, what are the best soft skills to add to a retail manager resume, what are the best certifications for a retail manager resume, tips for an effective retail manager resume, how long should i make my retail manager resume, what should the focus of a retail manager resume be.

A retail manager resume can be the key to unlocking the opportunity to speak with the manager, the hiring manager. Whether you're an aspiring retail manager or a seasoned professional looking to advance your career, this comprehensive guide offers a variety of tailored resume examples and expert advice to help you stand out in a competitive job market. Let's explore how to showcase your retail management skills and experience effectively.

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Entry-Level Retail Manager Resume Examples

This new graduate retail manager resume example is perfect for recent graduates looking to break into retail management. It emphasizes relevant coursework, internships, and part-time retail experience.

Jessie Rhodes

[email protected] - (555) 123-4567 - Nampa, ID

Recent business graduate with strong leadership skills and retail experience seeking an entry-level retail management position to apply academic knowledge and contribute to store success.

Retail Management Intern

Fashion Forward

05/2022 - 08/2022

• Assisted store manager in daily operations, including inventory management and visual merchandising
• Developed and implemented a customer loyalty program, resulting in a 15% increase in repeat customers
• Analyzed sales data to identify trends and make recommendations for product placement

Sales Associate

09/2021 - 05/2023

• Consistently exceeded monthly sales targets by an average of 20%
• Trained and mentored new team members on product knowledge and customer service techniques
• Recognized as "Employee of the Month" twice for outstanding performance and teamwork

Bachelor of Business Administration, Retail Management - Retail Management

University of Idaho

09/2019 - 05/2023

• GPA: 3.8/4.0
• Relevant Coursework: Retail Operations, Consumer Behavior, Supply Chain Management, Business Analytics

Proficient in POS systems and inventory management software • Strong leadership and team-building abilities • Excellent verbal and written communication skills • Basic knowledge of retail analytics and forecasting

Why this resume is great

This new graduate retail manager resume stands out because it effectively showcases the candidate's relevant education, internship experience, and part-time work in retail. The objective statement clearly communicates career goals, while the skills section highlights both technical and soft skills crucial for retail management. The inclusion of relevant coursework and extracurricular activities demonstrates a well-rounded candidate ready for an entry-level management role.

This retail associate to assistant manager resume example is tailored for retail associates looking to move into their first management role. It highlights progression within a company and key achievements that demonstrate leadership potential.

[email protected] - (555) 987-6543 - Richmond, CA

Dedicated retail professional with 3 years of progressive experience, seeking to leverage proven sales and leadership skills in an Assistant Manager role. Demonstrated ability to increase sales, improve customer satisfaction, and mentor team members.

Senior Sales Associate

Urban Outfitters

06/2021 - Present

Richmond, CA

• Promoted from Sales Associate within 18 months due to exceptional performance
• Lead team of 5 associates during shift manager absences, maintaining store operations and customer service standards
• Implemented a new product organization system, increasing sales by 10% and reducing customer wait times by 15%
• Consistently achieve 120% of personal sales targets and assist colleagues in meeting their goals

05/2020 - 05/2021

• Exceeded monthly sales targets by an average of 15% through effective customer engagement and product knowledge
• Received "Customer Service Star" award for maintaining a 98% positive feedback score
• Assisted in training 10 new hires on company policies, product information, and POS system

Associate's Degree - Business Administration

Richmond Community College

05/2018 - 05/2020

• Certifications

Certified Retail Manager (CRM)

First Aid and CPR Certified

Proficient in retail management software (POS, inventory management, scheduling) • Strong leadership and team motivation abilities • Excellent conflict resolution and problem-solving skills • Visual merchandising and store layout optimization

This retail associate to retail manager resume effectively demonstrates the candidate's growth from a Sales Associate to a Senior Sales Associate, positioning them well for an Assistant Manager role. The work experience section showcases specific achievements and leadership experiences, such as leading a team and implementing improvements. The inclusion of relevant certifications and a focused skill set further strengthens the candidate's qualifications for a management position in retail.

This intern to retail manager resume example is designed for candidates who have completed internships and are now seeking their first full-time retail management position. It emphasizes the transition from intern to potential manager.

Sara Abdullah

[email protected] - (555) 246-8135 - Provo, UT

Ambitious retail professional with a strong foundation in store operations and customer service, gained through multiple internships and part-time roles. Seeking to leverage diverse retail experience and academic knowledge in a Retail Manager position.

LuxeBrands Inc.

• Assisted in managing daily store operations for a high-end boutique with $2M annual revenue
• Developed and implemented a social media marketing campaign that increased foot traffic by 25%
• Conducted competitive analysis and presented findings to senior management, influencing seasonal buying decisions

Store Operations Intern

05/2021 - 08/2021

• Rotated through various departments, gaining hands-on experience in inventory management, loss prevention, and customer service
• Proposed and implemented a new restocking system that reduced backroom inventory by 15%
• Assisted in training 5 new seasonal employees on store policies and procedures

09/2020 - 05/2023

• Consistently ranked in the top 10% of sales associates, exceeding targets by an average of 30%
• Received three "Employee of the Month" awards for outstanding customer service and sales performance
• Assisted management in visual merchandising and store layout changes during seasonal transitions

Bachelor of Science - Retail Management

Provo University

09/2019 - 04/2023

• GPA: 3.7/4.0
• Relevant Coursework: Retail Strategy, Merchandising, Store Operations Management, Retail Analytics

Retail Management Certificate

Google Analytics for Beginners

Proficient in retail management software (SAP Retail, Microsoft Dynamics 365) • Strong analytical and problem-solving abilities • Excellent leadership and team collaboration skills • Fluent in English and Arabic, conversational Spanish

This intern to retail manager resume effectively showcases the candidate's progression from part-time sales associate to intern, positioning them as a strong candidate for a retail management role. The internship experiences highlight diverse skills in operations, marketing, and leadership. The combination of relevant education, practical experience, and industry-specific certifications demonstrates a well-rounded candidate ready to take on management responsibilities in retail.

Mid-Level Retail Manager Resume Examples

This department store manager resume example is tailored for experienced retail professionals seeking a management position in a department store setting. It highlights multi-department oversight and large team management.

Jake Wilson

[email protected] - (555) 135-7920 - Davie, FL

Results-driven Retail Manager with 7+ years of experience in department store operations. Proven track record of increasing sales, optimizing store performance, and leading large, diverse teams. Seeking to leverage extensive experience and strategic vision in a Department Store Manager role.

Assistant Store Manager

08/2019 - Present

• Oversee daily operations of a 150,000 sq. ft. department store with annual sales of $30M
• Manage and develop a team of 100+ employees across multiple departments
• Implemented a new employee training program, reducing turnover by 25% and increasing customer satisfaction scores by 15%
• Collaborated with buyers to optimize product mix, resulting in a 10% increase in average transaction value

Department Manager

06/2016 - 07/2019

• Managed the Men's Clothing and Accessories department, consistently exceeding sales targets by 20%
• Led a team of 25 sales associates, providing ongoing coaching and performance evaluations
• Spearheaded a local marketing initiative that increased foot traffic by 30% during off-peak hours
• Redesigned department layout, improving product visibility and increasing sales per square foot by 15%

Bachelor of Business Administration - Retail Management

Davie University

09/2012 - 05/2016

Certified Retail Executive (CRE)

Leadership Development Program

Expert in retail management software (Oracle Retail, Salesforce) • Strong financial acumen and budgeting skills • Excellence in visual merchandising and store layout optimization • Proficient in data analysis and performance metrics interpretation

This department store manager resume effectively showcases the candidate's progression from Department Manager to Assistant Store Manager, highlighting their readiness for a full Store Manager role. The professional experience section details specific achievements, emphasizing increased sales, team management, and operational improvements. The inclusion of relevant certifications, skills, and achievements further strengthens the candidate's qualifications for a senior management position in a department store setting.

This specialty retail manager resume example is designed for retail managers with expertise in a specific retail niche, such as electronics, fashion, or beauty products. It emphasizes in-depth product knowledge and targeted customer service strategies.

Ashley Brown

[email protected] - (555) 024-6802 - Edison, NJ

Dynamic Specialty Retail Manager with 6 years of experience in the consumer electronics sector. Expert in cutting-edge technology products, customer experience optimization, and team leadership. Seeking to leverage deep industry knowledge and proven track record of sales growth in a senior management role.

Store Manager

07/2020 - Present

• Oversee operations of a high-volume electronics store with annual revenue of $15M
• Lead and develop a team of 50+ employees, including sales associates, Geek Squad technicians, and support staff
• Implemented a customer education program on emerging technologies, increasing sales of high-end products by 25%
• Achieved year-over-year sales growth of 15% through strategic merchandising and targeted marketing initiatives

Assistant Manager

Apple Store

09/2017 - 06/2020

• Assisted in managing daily operations of a flagship store with $20M+ annual revenue
• Conducted product training sessions for new releases, ensuring staff expertise and customer satisfaction
• Coordinated successful launch events for new product releases, consistently ranking in the top 10% of stores nationwide
• Implemented a customer feedback system that improved Net Promoter Score from 75 to 88

Bachelor of Science in Business Administration - Marketing Concentration

Edison University

09/2013 - 05/2017

Apple Master Certification

Google IT Support Professional Certificate

Certified Customer Experience Professional (CCXP)

Expert knowledge of consumer electronics and emerging technologies • Proficient in retail management software (RetailPro, SAP Retail) • Strong analytical skills with a focus on sales data interpretation • Excellent public speaking and presentation abilities

This specialty retail manager resume excellently portrays the candidate's expertise in specialty retail, specifically in consumer electronics. The professional experience section highlights achievements in both store management and product expertise, demonstrating the candidate's ability to drive sales through technical knowledge and customer experience initiatives. The combination of relevant certifications, skills, and achievements in top tech retailers positions this candidate as an ideal fit for a senior specialty retail management role.

This multi-unit retail manager resume is tailored for experienced retail managers who oversee multiple store locations. It emphasizes skills in coordinating operations across various sites and managing multiple teams.

[email protected] - (555) 369-2580 - Centennial, CO

Strategic Multi-Unit Retail Manager with 8+ years of experience overseeing operations for multiple store locations. Proven track record in driving sales growth, optimizing operational efficiency, and developing high-performing teams across diverse markets. Seeking to leverage extensive experience in a senior multi-unit management role.

District Manager

03/2018 - Present

Centennial, CO

• Oversee operations of 12 stores across three brands (Gap, Old Navy, Banana Republic) with combined annual revenue of $45M
• Lead and develop a team of 15 store managers and 200+ associates across multiple locations
• Implemented a region-wide inventory optimization strategy, reducing overstock by 20% and increasing profit margins by 8%
• Spearheaded a customer service initiative that improved overall district NPS from 72 to 85

Area Manager

06/2015 - 02/2018

• Managed operations for 8 high-volume stores in a major metropolitan area
• Coached and mentored store managers to achieve consistent performance across all locations
• Led the successful launch of 3 new store locations, exceeding first-year revenue targets by an average of 15%
• Implemented a cross-store training program that reduced staff turnover by 30% and improved customer satisfaction scores

Master of Business Administration - Retail Management Concentration

Centennial Business School

09/2013 - 05/2015

Bachelor of Science in Business Administration

Centennial University

09/2006 - 05/2010

Certified Multi-Unit Manager (CMM)

Six Sigma Green Belt

Expert in multi-unit operations management • Strong financial acumen and P&L management • Excellent leadership and team development abilities • Proficient in retail analytics and performance metrics (Power BI, Tableau)

This multi-unit retail manager resume effectively showcases the candidate's expertise in multi-unit retail management. The professional experience section highlights achievements in overseeing diverse brands and locations, emphasizing skills in operational efficiency, team leadership, and strategic initiatives. The combination of advanced education, relevant certifications, and notable achievements positions this candidate as an ideal fit for a senior multi-unit retail management role.

This e-commerce retail manager resume example is designed for retail managers with a strong background in online retail operations. It emphasizes digital marketing skills, e-commerce platform management, and data-driven decision-making.

Ivan Kovačević

[email protected] - (555) 404-1010 - Green Bay, WI

Innovative E-commerce Retail Manager with 6+ years of experience in online retail operations. Proven expertise in digital marketing, e-commerce platform optimization, and data-driven strategy implementation. Seeking to leverage comprehensive digital retail knowledge in a senior e-commerce management role.

E-commerce Operations Manager

09/2019 - Present

Green Bay, WI

• Oversee all aspects of e-commerce operations for the home decor category, generating $100M+ in annual online sales
• Lead a cross-functional team of 20, including digital marketers, UX designers, and inventory specialists
• Implemented an AI-powered product recommendation system, increasing average order value by 18%
• Optimized mobile user experience, resulting in a 25% increase in mobile conversion rates

Digital Retail Manager

Overstock.com

07/2017 - 08/2019

• Managed online merchandising strategies for electronics and appliances categories
• Developed and executed email marketing campaigns, achieving a 30% increase in click-through rates
• Collaborated with IT team to improve website load times, reducing bounce rates by 15%
• Introduced dynamic pricing algorithms, leading to a 10% increase in profit margins

Master of Science - Digital Marketing and E-commerce

Green Bay University

09/2015 - 05/2017

Bachelor of Business Administration - Marketing

09/2011 - 05/2015

Google Analytics Individual Qualification (GAIQ)

Certified E-commerce Manager (CEM)

HubSpot Inbound Marketing Certification

Expert in e-commerce platforms (Shopify, Magento, WooCommerce) • Proficient in web analytics tools (Google Analytics, Adobe Analytics) • Strong knowledge of SEO/SEM and social media marketing • Excellent data analysis and visualization skills (Python, R, Tableau)

This e-commerce retail manager resume excellently demonstrates the candidate's expertise in e-commerce retail management. The professional experience section highlights achievements in digital operations, emphasizing skills in platform optimization, digital marketing, and data-driven decision-making. The combination of specialized education, relevant certifications, and notable achievements in major e-commerce companies positions this candidate as an ideal fit for a senior e-commerce retail management role.

Senior Retail Manager Resume Examples

This regional retail manager resume example is tailored for experienced retail professionals seeking a regional management position. It emphasizes strategic planning, multi-location oversight, and high-level business acumen.

Barbara Smith

[email protected] - (555) 505-2020 - Bend, OR

Strategic Regional Retail Manager with 10+ years of progressive experience in multi-unit operations. Proven track record in driving regional growth, optimizing operational efficiency, and developing high-performing teams across diverse markets. Seeking to leverage extensive retail leadership experience in a senior regional management role.

Regional Director

Target Corporation

06/2018 - Present

• Oversee operations for 50+ stores across 5 states, with combined annual revenue exceeding $500M
• Lead and develop a team of 10 district managers and 200+ store managers
• Implemented a region-wide sustainability initiative, reducing energy consumption by 15% and increasing positive brand perception
• Spearheaded a digital integration strategy, increasing online order pickup efficiency by 30% across the region

08/2014 - 05/2018

• Managed operations for 15 Supercenter locations in a major metropolitan area
• Developed and executed strategies to improve customer experience, resulting in a 20% increase in customer satisfaction scores
• Led the successful turnaround of 3 underperforming stores, bringing them from bottom 10% to top 25% in regional rankings
• Implemented a cross-store talent development program, reducing management turnover by 40%

Master of Business Administration - Retail Management Specialization

Bend Business School

05/2012 - 05/2014

Bend University

05/2004 - 05/2008

Six Sigma Black Belt

Project Management Professional (PMP)

Expert in multi-unit retail strategy and operations • Strong financial acumen and P&L management at regional level • Excellence in team leadership and talent development • Proficient in advanced retail analytics and forecasting tools

This regional retail manager resume effectively showcases the candidate's expertise in regional retail management. The professional experience section highlights achievements in overseeing large-scale operations, emphasizing skills in strategic planning, operational efficiency, and leadership development. The combination of advanced education, high-level certifications, and notable achievements in major retail corporations positions this candidate as an ideal fit for a senior regional retail management role.

This district retail manager resume example is designed for retail managers ready to take on district-level responsibilities. It emphasizes skills in coordinating multiple store locations, implementing district-wide initiatives, and achieving broader business objectives.

[email protected] - (555) 606-3030 - Fishers, IN

Results-driven District Retail Manager with 8+ years of experience in multi-store operations and team leadership. Proven track record in driving sales growth, optimizing store performance, and implementing successful district-wide initiatives. Seeking to leverage extensive retail management expertise in a challenging district manager role.

09/2017 - Present

Fishers, IN

• Oversee operations for 8 stores across the Shopville metropolitan area, with combined annual revenue of $75M
• Lead and develop a team of 8 store managers and 200+ associates
• Implemented a district-wide customer loyalty program, increasing repeat customer visits by 25%
• Spearheaded a local community engagement initiative, improving brand perception and increasing foot traffic by 15%

06/2015 - 08/2017

• Managed daily operations of the highest-volume store in the district, with annual sales of $12M
• Led a team of 50+ employees, consistently achieving top scores in employee satisfaction surveys
• Redesigned store layout and implemented new visual merchandising strategies, increasing sales per square foot by 20%
• Achieved year-over-year sales growth of 15% through strategic product mix optimization and staff training

Fishers University

Leadership Excellence Program

Customer Experience Management Certification

Expert in multi-store operations and performance optimization • Strong financial acumen and budgeting skills • Excellence in team leadership and talent development • Proficient in retail analytics and inventory management systems

This district retail manager resume effectively demonstrates the candidate's readiness for a district retail management role. The professional experience section highlights achievements in multi-store operations, emphasizing skills in implementing district-wide initiatives, driving sales growth, and developing teams. The progression from store manager to area manager, coupled with relevant certifications and notable achievements, positions this candidate as an ideal fit for a district retail management position.

This national retail manager resume example is tailored for senior retail executives seeking national-level management positions. It emphasizes strategic planning, large-scale operations management, and high-level business strategy implementation.

Frank Horvat

[email protected] - (555) 707-4040 - Inglewood, CA

Visionary National Retail Manager with 15+ years of progressive experience in retail leadership. Proven expertise in developing and executing nationwide strategies, optimizing large-scale operations, and driving substantial revenue growth. Seeking to leverage extensive retail executive experience to lead national retail operations for a forward-thinking organization.

National Operations Director

Macy's Inc.

03/2016 - Present

Inglewood, CA

• Direct nationwide retail operations for 500+ stores, overseeing an annual revenue of $5B+
• Lead a team of 5 regional directors and indirectly manage 10,000+ employees across the country
• Spearheaded a national digital transformation initiative, increasing online sales contribution from 20% to 35% of total revenue
• Implemented a data-driven inventory management system, reducing overstock by 25% and improving gross margins by 5%

Regional Vice President

07/2011 - 02/2016

• Managed retail operations for 100+ stores across 10 states, with annual revenue of $1.5B
• Led the successful turnaround of the Northeast region, transforming it from the lowest to the top-performing region in 3 years
• Developed and implemented a regional customer experience strategy, improving NPS scores from 65 to 85
• Optimized workforce management processes, reducing labor costs by 10% while improving productivity

Inglewood Business School

09/2009 - 05/2011

Inglewood University

09/2002 - 04/2006

Executive Leadership Program

Lean Six Sigma Master Black Belt

Expert in national retail strategy and large-scale operations management • Strong financial acumen and P&L management at the national level • Excellence in executive leadership and organizational development • Proficient in advanced business intelligence and predictive analytics tools

This national retail manager resume powerfully showcases the candidate's expertise in national retail management. The professional experience section highlights achievements in overseeing large-scale operations, emphasizing skills in strategic planning, digital transformation, and organizational leadership. The combination of executive education, high-level certifications, and notable industry recognition positions this candidate as an ideal fit for a top-tier national retail management role.

Industry-Specific Retail Manager Resume Examples

This fashion retail manager resume example is tailored for retail managers specializing in the fashion industry. It emphasizes expertise in fashion trends, visual merchandising, and brand management within a retail context.

Veronica Gonzalez

[email protected] - (555) 808-5050 - San Mateo, CA

Dynamic Fashion Retail Manager with 8+ years of experience in luxury and high-street fashion retail. Proven track record in driving sales, enhancing brand image, and creating captivating customer experiences. Seeking to leverage extensive fashion retail expertise in a senior management role for a cutting-edge fashion brand.

Store Director

San Matero, CA

• Oversee operations of a 100,000 sq. ft. luxury department store, managing annual revenue of $50M+
• Lead a team of 100+ employees across multiple fashion departments
• Implemented an innovative personal styling program, increasing VIP client sales by 30%
• Collaborated with visual merchandising team to create award-winning window displays, increasing foot traffic by 25%

Brand Manager

08/2015 - 05/2018

San Mateo, CA

• Managed brand strategy and product placement for 10 stores in the Styleville metropolitan area
• Developed and executed seasonal marketing campaigns, resulting in a 20% increase in new customer acquisition
• Led cross-functional teams in successful launch of 3 new store locations
• Optimized inventory management, reducing end-of-season markdowns by 15%

Bachelor of Arts - Fashion Merchandising and Retail Management

Fashion Institute of San Mateo

Certified Retail Fashion Buyer

Visual Merchandising and Display Design Certificate

Luxury Client Experience Management

Expert in fashion trends and market analysis • Strong visual merchandising and store design skills • Excellence in luxury customer service and clienteling • Proficient in fashion retail software (NuORDER, Joor, Fashion GPS)

This fashion retail manager resume effectively showcases the candidate's expertise in fashion retail management. The professional experience section highlights achievements in luxury retail operations, brand management, and innovative customer experience initiatives. The combination of fashion-specific education, relevant certifications, and industry recognition positions this candidate as an ideal fit for a senior fashion retail management role.

This electronics retail manager example example is designed for retail managers specializing in consumer electronics. It emphasizes technical knowledge, product expertise, and the ability to manage rapidly changing inventory in a tech-driven retail environment.

[email protected] - (555) 909-6060 - Seattle, WA

Innovative Electronics Retail Manager with 10+ years of experience in consumer technology sales and operations. Demonstrated expertise in managing cutting-edge product lines, optimizing technical support services, and creating immersive customer experiences. Seeking to leverage deep industry knowledge and leadership skills in a senior management role within a forward-thinking electronics retailer.

Seattle, WA

• Oversee operations of a 50,000 sq. ft. flagship electronics store, managing annual revenue of $40M+
• Lead a diverse team of 80+ employees, including sales associates, Geek Squad technicians, and support staff
• Implemented an interactive product demo program, increasing high-end device sales by 35%
• Developed and executed a local B2B outreach strategy, growing corporate accounts by 50% year-over-year

06/2013 - 08/2017

• Assisted in managing daily operations of a high-volume Apple retail location
• Spearheaded employee training initiatives, achieving highest product knowledge scores in the region
• Coordinated successful product launch events, consistently ranking in top 5% of stores nationwide
• Implemented a customer education workshop series, increasing accessory attachment rate by 25%

Bachelor of Science - Business Administration, Technology Management Focus

Seattle Tech University

09/2009 - 05/2013

Certified Consumer Electronics Manager (CCEM)

CompTIA A+ Certification

Expert knowledge of consumer electronics and emerging technologies • Strong technical troubleshooting and problem-solving abilities • Excellence in team leadership and performance management • Proficient in retail management software (RetailPro, SAP Retail)

This electronics retail manager resume effectively demonstrates the candidate's expertise in electronics retail management. The professional experience section showcases achievements in managing high-volume tech stores, implementing innovative customer engagement strategies, and driving sales growth. The combination of technical certifications, industry-specific skills, and notable achievements positions this candidate as an ideal fit for a senior management role in electronics retail.

This grocery store manager resume example is tailored for retail managers specializing in grocery and supermarket operations. It emphasizes skills in fresh food management, supply chain logistics, and creating efficient shopping experiences.

Zoey Miller

[email protected] - (555) 101-7070 - Chico, CA

Dedicated Grocery Store Manager with 12+ years of experience in supermarket operations and fresh food retail. Proven track record in optimizing store efficiency, enhancing customer satisfaction, and implementing sustainable practices. Seeking to leverage extensive expertise in grocery retail management to lead operations for a progressive supermarket chain.

Whole Foods Market

07/2016 - Present

• Oversee operations of a 65,000 sq. ft. organic supermarket, managing annual revenue of $35M+
• Lead a team of 120+ employees across various departments including produce, meat, bakery, and front-end
• Implemented a zero-waste initiative, reducing food waste by 40% and increasing profitability by 5%
• Developed partnerships with local farmers, increasing locally-sourced product offerings by 30%

05/2011 - 06/2016

• Assisted in managing daily operations of a high-volume suburban supermarket
• Led inventory management efforts, reducing shrinkage by 25% through improved ordering and stock rotation
• Implemented a customer loyalty program that increased repeat visits by 20%
• Coordinated successful store remodel, minimizing disruption and completing project under budget

Bachelor of Science - Food Science and Business Management

Chico University

09/2007 - 05/2011

Certified Grocery Manager (CGM)

ServSafe Food Protection Manager Certification

Sustainable Food Retail Management

Expert in fresh food management and quality control • Strong knowledge of food safety regulations and HACCP principles • Excellence in grocery supply chain and inventory management • Proficient in supermarket management software (JDA, SAP Retail)

This grocery store manager resume excellently showcases the candidate's expertise in grocery retail management. The professional experience section highlights achievements in fresh food operations, sustainability initiatives, and customer engagement strategies. The combination of food science education, industry-specific certifications, and notable achievements in leading grocery chains positions this candidate as an ideal fit for a senior management role in the supermarket industry.

This luxury retail manager resume example is designed for retail managers specializing in high-end luxury goods. It emphasizes expertise in premium customer service, brand management, and creating exclusive shopping experiences.

[email protected] - (555) 111-8080 - New York, NY

Refined Luxury Retail Manager with 10+ years of experience in high-end fashion and accessories boutiques. Demonstrated expertise in curating exceptional customer experiences, managing exclusive product lines, and fostering long-term client relationships. Seeking to leverage extensive luxury retail acumen to lead operations for a prestigious global brand.

Boutique Director

Louis Vuitton

08/2017 - Present

New York, NY

• Oversee operations of a 10,000 sq. ft. flagship boutique, managing annual revenue of $25M+
• Lead a team of 30 highly trained sales associates and support staff
• Implemented a VIP client program, increasing high-net-worth customer retention by 40%
• Curated exclusive in-store events and product launches, consistently exceeding sales targets by 25%

06/2013 - 07/2017

• Managed daily operations of a high-profile luxury retail location
• Developed and executed personalized shopping experiences, increasing average transaction value by 30%
• Led team to achieve highest customer satisfaction scores in the North American region
• Collaborated with visual merchandising team to create award-winning window displays

Bachelor of Arts - Fashion Marketing and Luxury Brand Management

New York University

Certified Luxury Retail Manager

Diamond and Gemstone Certification

Advanced Wine and Spirits Education Trust (WSET) Level 3

Expert in luxury brand positioning and high-end customer service • Strong knowledge of global fashion trends and luxury market dynamics • Excellence in clienteling and relationship management • Proficient in luxury retail software (Salesforce, Farfetch)

This luxury retail manager resume effectively demonstrates the candidate's expertise in luxury retail management. The professional experience section showcases achievements in managing high-end boutiques, implementing exclusive customer programs, and consistently exceeding sales targets. The combination of luxury brand management education, relevant certifications, and notable industry recognition positions this candidate as an ideal fit for a senior management role in the luxury retail sector.

This sporting goods retail manager resume example is tailored for retail managers specializing in sporting goods and outdoor equipment. It emphasizes knowledge of sports and outdoor activities, expertise in athletic equipment, and the ability to create engaging, active retail environments.

Thomas Brown

[email protected] - (555) 121-9090 - Springfield, MO

Dynamic Sporting Goods Retail Manager with 9+ years of experience in athletic and outdoor equipment sales. Proven track record in optimizing store performance, enhancing customer engagement through product expertise, and fostering a passion for sports and outdoor activities. Seeking to leverage extensive industry knowledge to lead operations for a cutting-edge sporting goods retailer.

05/2016 - Present

Springfield, MO

• Oversee operations of a 40,000 sq. ft. outdoor recreation equipment store, managing annual revenue of $20M+
• Lead a team of 60+ employees across various departments including camping, cycling, and water sports
• Implemented an innovative "Try Before You Buy" program, increasing conversion rates by 25%
• Developed and executed community outreach initiatives, growing co-op membership by 35% year-over-year

Dick's Sporting Goods

07/2014 - 04/2016

• Assisted in managing daily operations of a high-volume sporting goods store
• Led team training initiatives, achieving highest product knowledge scores in the region
• Coordinated successful seasonal gear swap events, increasing community engagement and store traffic
• Optimized inventory management, reducing off-season overstock by 20%

Bachelor of Science - Sports Management and Marketing

Missouri State University

09/2010 - 05/2014

Certified Sporting Goods Specialist (CSGS)

Wilderness First Responder (WFR)

Bike Fit Professional Certification

Expert knowledge of sports equipment and outdoor gear • Strong technical product fitting and customization abilities • Excellence in team leadership and performance coaching • Proficient in retail management software (RetailPro, Epicor)

This sporting goods retail manager resume effectively showcases the candidate's expertise in sporting goods retail management. The professional experience section highlights achievements in managing large-scale outdoor equipment stores, implementing innovative customer engagement programs, and driving sales growth. The combination of sports management education, relevant certifications, and personal involvement in outdoor activities positions this candidate as an ideal fit for a senior management role in the sporting goods retail sector.

Specialized Retail Manager Resume Examples

This visual merchandising manager resume example is tailored for retail professionals specializing in visual merchandising and store design. It emphasizes creativity, brand storytelling, and the ability to create compelling in-store experiences that drive sales.

Julia Herrera

[email protected] - (555) 131-1010 - Palm Coast, FL

Innovative Visual Merchandising Manager with 8+ years of experience in creating captivating retail environments for leading brands. Proven expertise in translating brand identities into immersive store experiences, optimizing product presentations, and driving sales through strategic visual storytelling. Seeking to leverage creative vision and technical skills to elevate the in-store experience for a forward-thinking retail brand.

Senior Visual Merchandising Manager

Anthropologie

Palm Coast, FL

• Lead visual strategy for 15 stores across the Visualia region, impacting $100M+ in annual revenue
• Manage a team of 10 visual merchandisers, providing creative direction and performance coaching
• Developed and implemented a "Localized Storytelling" initiative, increasing foot traffic by 30% and sales by 15%
• Collaborate with buying and marketing teams to create cohesive omnichannel brand experiences

Visual Merchandising Specialist

• Designed and executed seasonal window displays and in-store visual concepts for a 200,000 sq. ft. department store
• Led cross-functional teams in successful execution of major brand launches and pop-up experiences
• Implemented data-driven merchandising strategies, increasing sales per square foot by 20%
• Mentored junior visual merchandisers, with 3 team members advancing to specialist roles

Bachelor of Fine Arts - Visual Communication Design

Palm Coast Institute of Design

Certified Visual Merchandiser (CVM)

Adobe Creative Suite Certification

Color Theory and Psychology in Retail Spaces

Expert in visual merchandising principles and techniques • Proficient in 3D modeling and CAD software (SketchUp, AutoCAD) • Strong knowledge of retail space planning and store layout optimization • Excellence in project management and cross-functional collaboration

This visual merchandising manager resume effectively demonstrates the candidate's expertise in visual merchandising management. The professional experience section showcases achievements in creating impactful visual strategies, implementing innovative initiatives, and driving sales through effective store design. The combination of visual design education, industry-specific certifications, and notable recognition positions this candidate as an ideal fit for a senior visual merchandising role in the retail sector.

How to Write a Retail Manager Resume

A well-structured retail manager resume should follow this general outline:

• Contact Information
• Professional
• Resume Summary
• Work Experience
• Resume Skills
• Achievements
• Additional Sections (e.g., Languages, Professional Development)

This structure allows you to showcase your retail management expertise in a clear, logical manner that hiring managers can easily navigate.

For retail manager positions, a reverse-chronological layout is typically the most effective. This format highlights your most recent and relevant experience first, which is crucial in the fast-paced retail industry where current skills and achievements are highly valued. However, if you're transitioning from a different field into retail management or have gaps in your employment history, a combination resume format might be more suitable. This format allows you to highlight your transferable skills while still presenting your work history.

Your resume header should be clear, professional, and include all necessary contact information.

Here's what to include:

• Full Name Professional Title (e.g., "Retail Manager" or "Store Operations Director")
• Phone Number Email Address Location (City and State)
• LinkedIn Profile (optional but recommended)

Your resume summary should be a concise overview of your retail management experience, skills, and achievements. It should:

• Highlight your years of experience in retail management Mention your areas of expertise (e.g., operations,sales, customer service)
• Include a notable achievement or skill that sets you apart
• Align with the specific requirements of the job you're applying for

Understanding common retail manager responsibilities is crucial for crafting an effective resume. These typically include:

• Overseeing daily store operations
• Managing and developing staff
• Implementing sales strategies to meet targets
• Ensuring excellent customer service
• Managing inventory and stock levels
• Creating and maintaining visual merchandising standards
• Analyzing sales data and preparing reports
• Ensuring compliance with company policies and procedures
• Handling customer complaints and resolving issues
• Coordinating with other departments (e.g., marketing, supply chain)

When detailing your work experience, focus on your achievements and the impact you've made in your roles. Each entry should include:

• Company name
• Dates of employment
• 3-5 bullet points highlighting your key responsibilities and achievements
• Use action verbs and include quantifiable results whenever possible.
• This demonstrates your ability to drive tangible improvements in retail environments.

If you're aspiring to become a retail manager but lack direct management experience, focus on:

• Relevant retail experience in non- managerial roles
• Leadership experiences in other contexts (e.g., team lead, project management)
• Specific skills that align with retail management (e.g., customer service, sales, inventory management)
• Academic projects or internships related to retail or business management
• Volunteer experiences that demonstrate leadership and organizational skills
• Highlight transferable skills and any instances where you've taken on additional responsibilities or shown initiative in your previous roles.

What's the Best Education for a Retail Manager Resume?

While a specific degree isn't always required for retail management positions, relevant education can be beneficial. Consider including: Bachelor's degree in Business Administration, Retail Management, or a related field Associate's degree in Retail Management or Business Relevant coursework in areas like marketing, finance, or operations management, Continuing education or professional development courses in retail management If you have extensive experience but lack formal education, focus on your practical knowledge and any industry certifications you've earned.

What's the Best Professional Organization for a Retail Manager Resume?

Membership in professional organizations demonstrates your commitment to the retail industry and ongoing professional development. Some relevant organizations include:

• National Retail Federation (NRF)
• Retail Industry Leaders Association (RILA)
• International Council of Shopping Centers (ICSC)
• Retail Management Association (RMA)
• Customer Experience Professionals Association (CXPA) Include any leadership roles or significant contributions you've made within these organizations.

Awards can significantly strengthen your resume by providing third-party validation of your skills and achievements. Relevant awards might include:

• Store Manager of the Year
• Top Sales Performance
• Customer Service Excellence
• Leadership Recognition
• Inventory Management Achievement
• Visual Merchandising Award
• Innovation in Retail Operations

When listing awards, include the name of the award, the awarding organization, and the year received.

Volunteer experiences can demonstrate your leadership skills and community involvement. Consider including:

• Organizing charity events or fundraisers
• Mentoring programs for youth interested in business or retail
• Leadership roles in local business associations or chambers of commerce
• Volunteer retail management for non-profit organizations
• Community service projects that showcase organizational skills

Highlight any leadership roles or significant achievements in these volunteer positions.

Hard skills are specific, teachable abilities that are easy to quantify. For a retail manager, important hard skills include:

• Inventory Management
• Point of Sale (POS) Systems
• Visual Merchandising
• Retail Analytics
• Budgeting and Financial Planning
• Loss Prevention Techniques
• Supply Chain Management
• E-commerce Platforms
• CRM Software
• Retail-specific Software (e.g., SAP Retail, Oracle Retail)

Soft skills are personal attributes that enable someone to interact effectively with others. Key soft skills for retail managers include:

• Communication
• Problem-solving
• Customer Service
• Conflict Resolution
• Team Building
• Adaptability
• Time Management
• Emotional Intelligence
• Decision Making

Certifications can demonstrate your commitment to professional development and expertise in specific areas of retail management. Some valuable certifications include: Certified Retail Manager (CRM) from the National Retail Federation Certified Store Manager (CSM) from the Retail Management Institute Certified Retail Analytics Professional (CRAP) from the Retail Analytics Council Project Management Professional (PMP) Six Sigma Certification (Green Belt or Black Belt) Certified Customer Experience Professional (CCXP) Lean Retail Certification

To create an effective retail manager resume, consider the following:

• Tailor your resume to the specific job description
• Use industry-specific keywords to pass Applicant Tracking Systems (ATS)
• Quantify your achievements with specific metrics and percentages
• Highlight your leadership experience and team management skills
• Showcase your understanding of current retail trends and technologies
• Include any experience with multi-channel or omnichannel retail strategies
• Demonstrate your ability to drive sales and improve customer satisfaction
• Proofread carefully to ensure there are no errors or typos

The best resume length for a retail manager resume is typically one to two pages, depending on your level of experience: For entry-level or early-career retail managers, aim for a single page For experienced retail managers with 5+ years of experience, two pages are acceptable For executive-level retail management positions, two pages are standard, but three may be appropriate if you have extensive relevant experience Remember, quality is more important than quantity. Focus on including the most relevant and impactful information rather than trying to fill space.

The focus of a retail manager resume should be on demonstrating your ability to drive business results through effective leadership and operational excellence. Key areas to emphasize include:

• Leadership and team management skills
• Ability to increase sales and profitability
• Customer service excellence
• Operational efficiency improvements
• Inventory management and loss prevention
• Visual merchandising and store presentation
• Adaptability to changing retail trends and technologies
• Problem-solving and decision-making abilities

Remember to provide specific examples and quantifiable results that demonstrate your impact in these areas.

Writing an effective retail manager resume requires a strategic approach that showcases your leadership abilities, industry knowledge, and proven track record of success in retail environments. By following the guidelines and examples provided in this comprehensive guide, you can create a compelling resume that highlights your unique strengths and positions you as an ideal candidate for retail management roles. Remember to tailor your resume to each specific job application, emphasizing the skills and experiences most relevant to the position. Keep your resume up-to-date with your latest achievements and industry certifications, and always proofread carefully before submitting. With a well-crafted resume that effectively communicates your retail management expertise, you'll be well-positioned to stand out in a competitive job market and take the next step in your retail career. To start building your retail manager resume, sign up for Huntr today .

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7 Recruitment Manager Resume Examples for 2024

As a recruitment manager, your resume must showcase key skills and achievements in hiring and talent management. This article provides strong resume examples and strategic advice to help you stand out. Learn how to highlight your experience, skills, and successes effectively. Make your resume clear and professional to catch the employer’s eye.

• 30 Aug 2024 - 5 new sections, including 'Positioning your education', added
• 30 Aug 2024 - 5 new resume templates, including Aspiring Recruitment Manager with Non-Recruitment Background, added
• 28 Aug 2024 - Article published

  Next update scheduled for 07 Sep 2024

Here's what we see in the best resumes for this job:

Show Impact With Numbers : Use metrics like time-to-hire , cost-per-hire , employee retention rate , and candidate satisfaction scores . These numbers show your impact.

Include Relevant Skills From Job Descriptions : Include skills on your resume that you have and are mentioned on the job description. Some popular ones are applicant tracking systems , data analysis , talent sourcing , interviewing techniques , and onboarding processes . Choose the ones you have.

Highlight Experience In Tech Tools : Many resumes now show experience with tools like LinkedIn Recruiter or Indeed . These tools are important for modern recruitment.

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Recruitment Manager Resume Sample

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Want to know how your recruitment manager resume measures up? Our resume scoring tool gives you a clear picture of where you stand. It evaluates your resume based on key criteria that hiring managers in the talent acquisition field look for.

Upload your resume now for an unbiased assessment. You'll get a score and useful feedback to help you improve your chances of landing interviews for recruitment roles.

Positioning your education

Place your education where it shows your biggest strength. If you are new to work, you should list your education at the top of your resume. This helps the hiring manager see your qualifications quickly. For someone with years of experience in recruitment, you might list your education after your job experience because your work history is your main strength.

For a recruitment manager, it's important to include any degrees in human resources, psychology, or business because these directly relate to the job. If you have certifications like Certified Professional Recruiter (CPR) or SHRM Certified Professional, place them front and center to catch the hiring manager's eye.

Showcase leadership skills

In the hiring field, leadership is important. Highlight any experience managing a team or leading recruitment projects.

Include examples of how you have trained new recruiters or improved a hiring process. This shows your ability to lead and make positive changes in an organization.

Junior Recruitment Associate Resume Sample

Ideal resume length.

You should keep your resume concise and relevant. For a recruitment manager role, prioritize your most impactful achievements and experiences. If you have less than 10 years of experience, strive for a one-page resume. This shows you can highlight what really matters without overwhelming the reader.

For those with a more extensive background, a two-page resume is acceptable. Ensure your first page captures key experiences and skills to grab attention quickly. Good use of space and a clear layout are essential. Information should be easy to read, with a good balance of text and white space.

Senior Recruitment Manager Resume Sample

Highlight relevant metrics.

As a hiring manager, showing your success with specific metrics is crucial. Include data on reduced time-to-hire, improvements in candidate quality, or retention rates.

Also, highlight your experience with different types of recruitment tools and systems. Employers want to see that you are adept with industry-standard software.

Recruitment Manager with Technical Specialization Resume Sample

Aspiring recruitment manager with non-recruitment background resume sample.

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