resume for call center without experience philippines

Entry Level Call Center Agent Resume No Experience (2 Samples)

Welcome to our comprehensive guide on creating an exceptional entry-level call center agent resume, even if you have no prior experience in the field.

We understand that starting your career can be challenging, but don’t worry – we’re here to help you pave your way to success.

In this article, we provide two carefully crafted resume samples tailored specifically for individuals like you who are eager to break into the call center industry.

With our expert tips and insights, you’ll learn how to showcase your transferable skills, highlight your enthusiasm for customer service, and present yourself as a competitive candidate to potential employers.

So, let’s embark on this journey together and create a resume that will set you apart in the competitive job market.

Related : Call Center Agent Cover Letter No Experience

Call Center Agent Resume No Experience Sample 1

Bridget Jones 41 Victory Road  Coventry, RI 70252 (000) 907-5417  bridgejones @ email . com

CALL CENTER AGENT

“ I offer extreme passion and energy. “

OBJECTIVE Self-motivated, enthusiastic, and hardworking call center agent with a solid passion for connecting with people in person and over the telephone. Highly efficient and energetic, eager to provide exceptional services to the callers and customers of ABC Company.

HIGHLIGHTS OF QUALIFICATIONS

• Knowledge of handling inbound telephone calls and providing information to customers.
• Skilled in making outbound calls to provide potential customers about the company’s services and products.
• Adept at following communication scripts when handling customers’ problems and queries.
• Familiar with identifying customers’ needs and wants and providing alternative solutions to their problems.

CORE SKILLS AND KNOWLEDGE • Needs Identification • Upselling • Courtesy Calls • Relationship Building • Order Processing • DND Lists • Records Maintenance • Ticket Generation

EDUCATION High School Diploma Coventry High School, Coventry, RI

VOLUNTEER EXPERIENCE

Volunteer  Mind Bridges, Coventry, RI 5/2023 – 8/2023

• Learned how to make outbound calls to existing and new customers to provide them with information on the company’s products and services.
• Generated leads and provided detailed information about them to call center agents/sales agents to follow up on.
• Compiled lists of existing customers who may be interested in upgrading their products and/or services.
• Assisted call center agents in resolving issues by providing them with insight on resolutions.

LANGUAGES English: Reading, Writing, and Speaking Spanish: Full command of Verbal Spanish

COMPUTER SKILLS

• CRM Software
• MS Word and Excel

“I am enthusiastic to excel in the customer service field”

Superior references available on request

Entry Level Call Center Agent Resume Template 2

[Your Name] [Your Address] [Your Phone Number] [Your Email Address]

OBJECTIVE Hardworking and customer service-focused individual seeking an entry-level position as a Call Center Agent. Eager to utilize excellent communication and problem-solving skills to provide exceptional customer service and contribute to the success of the organization.

EDUCATION Associate’s Degree in Customer Service ABC Technical College, Houston, TX

CORE SKILLS & KNOWLEDGE

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to effectively handle high-stress situations
• Proficient in using customer management software and CRM systems
• Attention to detail
• Ability to multi-task

INTERNSHIP EXPERIENCE

Call Center Agent Intern ABC Company, Houston, TX Jan 2023 – Sep 2023

• Handled inbound and outbound calls in a professional and courteous manner
• Assisted customers with inquiries, complaints, and problem resolution
• Entered accurate and detailed information into the customer management system
• Collaborated with team members to meet and exceed performance targets

CERTIFICATIONS [List any relevant certifications or training]

REFERENCES Available upon request

How to Write a Great Entry-Level Call Center Agent Resume With No Experience?

Writing an effective entry-level call center agent resume can be challenging when you have no prior experience. However, with the right approach, you can still create a compelling resume that highlights your skills, attributes, and potential. Here are some tips to help you craft a great entry-level call center agent resume with no experience:

Objective Statement : Begin your resume with a strong objective statement that showcases your enthusiasm and highlights your desire to excel in the customer service field. Emphasize your motivation, willingness to learn, and commitment to providing exceptional service.

Skills and Knowledge : Create a dedicated section to highlight your core skills and knowledge. Focus on transferable skills such as effective communication, problem-solving, multitasking, and attention to detail. Mention any relevant coursework or training that demonstrates your understanding of customer service principles.

Education : Include your educational background, starting with your highest level of education. If you have obtained a degree or completed relevant coursework, mention it along with the name of the institution, location, and graduation year. Highlight any relevant coursework or academic projects that demonstrate your proficiency in customer service or related areas.

Internship or Volunteer Experience : Even without prior professional experience, you can showcase your skills through internships, volunteer work, or relevant extracurricular activities. Include any call center agent internships or volunteer positions you have had, focusing on the tasks you performed, such as handling phone calls, assisting customers, and entering data accurately.

Certificates and Training : If you have obtained any certifications or completed relevant training programs, list them in a dedicated section. This can include certifications in customer service, communication skills, or any industry-specific training you have completed.

Computer Skills : Mention any relevant computer skills that are valuable in a call center environment. This can include proficiency in customer relationship management (CRM) software, Microsoft Word, Excel, or any other software commonly used in call center operations.

References : Conclude your resume by stating that references are available upon request. This allows potential employers to know that you can provide references if needed.

Remember to customize your resume for each job application by highlighting the skills and qualifications that align with the specific job requirements. Proofread your resume carefully to ensure there are no spelling or grammar errors. With a well-crafted entry-level call center agent resume, you can make a positive impression on employers and showcase your potential for success in the customer service field.

• Entry Level Call Center Cover Letter No Experience
• Top 10 Call Center Agent Objectives for Resume
• Outbound Call Center Agent Job Description for Resume
• 6 Outbound Call Center Agent Interview Questions and Answers

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Call Center Resume Examples & The Skills to Include [+Templates]

Updated: April 26, 2024

Published: May 15, 2023

A good resume stands between your dream job and rejection. The difference between a good resume and a mediocre one is that of structure, keyword use, skill sets, references, and more.

Writing a call center resume is no exception. You must include the relevant qualifications, skills, and experiences that align with the job requirements.

Read our guide on best practices for writing call center resumes, what skills and objectives to include in your resume, and the industry-best call center resume examples to stand out.

Here’s what we’ll cover in this guide:

What is a call center resume?

Call center resume examples & templates.

• Customer Service Resume Summary

Call Center Resume Objective

Call center resume skills.

12 Free Customizable Resume Templates

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A call center resume focuses primarily on your skills, professional background, and qualifications, aligning them with the job requirements. Depending on the job position, such as the seniority level or the size of the organization, you should know the average length of your resume.

Just like any resume, make sure you include the following sections when on the hunt for your next call center gig:

• Your name and contact information.
• Your education.
• Relevant work experience.
• Helpful skills.
• Relevant non-work experience if you're new to the job market.

In the next section, we'll discuss more specific templates you can leverage based on your skill set and the open role.

These templates will help you better understand how to craft a strong resume that will grab the attention of potential employers. Consider the role you're applying to and find the example below that most closely aligns.

Featured Resource: Free Resume Templates

Don't forget to share this post!

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Service Hub provides everything you need to delight and retain customers while supporting the success of your whole front office

How To Pass Call Center Interview (With Sample Questions and Answers)

The country’s BPO (Business Process Outsourcing) industry is continuously growing and shows no signs of stopping anytime soon. Thousands of Filipinos are working as call center agents since the job usually comes with benefits and offers a high starting rate than most jobs in the Philippines.

Are you one of the Filipinos who aspire to work as a call center agent? Read this guide to prepare better and eventually pass any call center interview. 

Note : This article was created in collaboration with Sheina Mendez, the vlogger behind the popular YouTube channel, Kwestyon , which aims “to help call center applicants ace their job interview, improve their call handling skills, and survive their call center life.”

Related: How to Become a Call Center Agent in the Philippines: An Ultimate Guide

Table of Contents

How to prepare for a call center interview: 5 tips, 1. dress well.

Make sure that you look presentable when you show up for the interview. Follow the required dress code and ensure you pick professional clothes that fit you well and feel comfortable.

Moreover, please refrain from wearing strong perfume as some interviewers might find it repulsive.

2. Mind Your Behavior and Body Language

Always be on your best behavior during interviews. Try not to make it obvious if you’re feeling nervous or uncomfortable. Practice having the correct posture when walking, sitting, or standing because it can help you build confidence.

Train yourself not to be too conscious about your answers. You must not be tense so that your answers will naturally flow. Remember to maintain eye contact during the interview and keep a smile on your face.

You should look confident, composed, and at the same time, approachable during the interview.

3. Polish Your Grammar and Pronunciation

Read articles and books to help you determine the correct uses of verbs, tenses, and more. You can also learn how to pronounce words correctly through Youtube tutorials and online dictionaries.

Once you’re ready, there are various quizzes and exams that you can take to reinforce everything that you’ve learned. 

Furthermore, reduce stuttering when speaking. Try speaking slowly so you can pronounce the words correctly. You may record yourself when practicing speaking and look for words or phrases you have trouble pronouncing.

If you want to improve your pronunciation and avoid some common mistakes (e.g., the word “of” must sound like it has a “v”), watch the video below:

Aside from the pronunciation of words, the intonation or “tone” of how we say them also matters. For this reason, it’s important that you master the proper intonation for expressing different types of sentences. For example, if you’re asking a question, it must be clear that your tone is rising. 

Please refer to the video below for more tips on improving your intonation.

4. Learn How To Perform Well Under Stress

Handling angry customers is certainly not a walk in the park. However, if you work on maintaining composure and staying alert even under stress, you’re the perfect person for the job.

5. Study About the Company and Job You’re Applying For

Before the interview, research as much as you can about the company you’ve applied to. Learn more about its history, important milestones, what it’s like working for them, and what they’re known for. Note that the company’s website and job posting will give you valuable information, so don’t forget to check them out 1 .

Sample Call Center Interview Questions and Answers

1. tell me something about yourself.

The answer to this question is a good indicator of an applicant’s potential.

When answering it, be yourself so your personality will shine through. Time’s precious in an interview, so make sure not to waste any by telling the interviewer things already included in the resume .  Delivering your response to this question within 60 to 90 seconds is advisable.

Sample answer : “I’m a person with varied interests. When I’m not doing anything, I like to paint nature and animals. I also have great cooking skills, which I’ve learned from my mom. I love reading books and watching movies because I feel transported to a different world with each book and movie.”

Related: Resume Samples for Call Center Agent in the Philippines

If you have prior working experience that you think is related to being a Customer Service Representative, you may include it in your introduction. Briefly mention what you did in your previous work, especially how you interacted with the customers.

2. What do you know about a call center?

This question is asked during interviews to check if the applicant has a correct or at least a realistic idea of how a call center works. It must be noted that questions like this one are usually asked if the applicant has no call center experience yet.

Sample answer : “I know that a call center is where people ask for support when facing issues and problems with a product or service. It’s where representatives help customers to the best of their ability to find answers to their questions and fix issues they’ve encountered while using the product or service. It’s also a place where people work on flexible schedules and different job functions.”

3. Why do you want to work as a call center agent?

It’s another question only if applicants have zero call center work experience.

Being honest and sincere is important when answering this question. So, if your reason is to earn higher for yourself or your family, it’s totally fine to say it 2 . However, don’t focus too much on money; instead, you can steer the conversation by stating that you also aspire to build a career in the BPO industry. 

You shouldn’t also say that you want to work there to improve your English language skills. Call center agents should already be skilled and well-spoken in the first place.

Instead, discuss your skills, experiences, and what you can offer.

Sample answer : “ I believe that working as a Customer Service Representative allows me to earn enough to sustain my family’s daily needs and my brother’s education. Furthermore, this job can also give me opportunities to build my career and have a better future. “

4. Tell me about your strengths and weaknesses

Companies want to hear what you can bring to the team and what might negatively affect your work. Enumerate all your strengths that will be useful in a call center company. You can be honest about your weaknesses but avoid oversharing lest you leave a negative first impression.  Meanwhile, please do not say you have no weaknesses, as it sounds lame and insincere. 

Sample answer : “I’m very skilled in using Microsoft Office. I can handle upset customers well since I have a calm and soothing voice. One weakness that I can think of is being a perfectionist.”

5. Why are you qualified to work in a call center?

The previous questions should inspire your answer to this question. As much as possible, enumerate all the things that you can offer to the company.

Sample answer : “ I have all the necessary English language skills of a call center agent, like pronunciation, grammar, and creativity. I’ve also done many volunteer work through the years, greatly honing my communication skills. “

6. What do you know about our company?

Have the edge over other applicants by knowing more about the company you’ll be applying for. Do your research and ask about all the essential things you should know about the company. This way, you can show the recruiter that you’re eager to work and render your services to the company. 

Sample answer : “From what I’ve read, this company is concerned about its employees’ welfare. The benefits and huge career growth opportunities drew me to this company. A great workplace knows how to take care of its people.”

7. What achievement/s in your life are you most proud of?

When answering this question, think about the day you felt the happiest and most fulfilled.

It doesn’t have to be about status, grades, or recognition. Share with the employer/recruiter a memorable feat you achieved through sheer hard work and a great work ethic. Be honest because you’ll sound more enthusiastic and inspiring if you’re being sincere.

Sample answer : “My most cherished achievement is when I emerged as one of the passers with the highest scores in the civil service exam . I didn’t have much time to prepare, so achieving that impossible will always be memorable.”

8. What are your main goals in life?

Do a quick rundown of your short-term goals and briefly discuss your long-term plans. Show that you’re someone with ambition and how that drive to succeed will translate to great performance on the work floor. Provide as many details as possible without making your answer longer than necessary.

Sample answer : “My short-term goal is to be a part of this wonderful company for as long as possible. A couple of years after achieving financial stability, I’m thinking of opening my bar. Some of my long-term plans include getting promoted several times and eventually becoming a supervisor.”

9. How do you see yourself five years from now?

Answering this question is tricky and might even make or break your destiny as a potential company employee. However, you can answer honestly so you and the company will be on the same page regarding objectives and goals.

It’s highly recommended that you stay in the company for the next five years, as most BPO firms prefer applicants willing to devote more years with them rather than those who’ll be quitting soon.

Learn more about how to answer this question through the video below.

Sample answer : “I see myself still working in this company but in a higher position.”

10. How do you describe quality customer service?

The reason behind this question is straightforward: employers want to know if your idea of customer service aligns with theirs. Even if you didn’t work in a call center before, it’s not an excuse since the principles of quality customer service are universal and span different industries. 

Sample answer : “Quality customer service involves an agent who goes out of his way to provide what the customer needs or wants. He ensures that customers who need help will be taken care of as soon as possible and to the best of his ability.”

11. What are the ideal skills of a call center agent?

You’re being tested if you know what it takes to be a call center agent. Be honest and include everything you can think of.

Sample answer : “A good call center agent is a quick thinker, adept at technical knowledge, internet-savvy, and a great problem solver.”

12. Why did you leave your previous workplace?

As much as possible, be honest and state only the facts without bad-mouthing your former company. Tell them you were looking for other opportunities for growth and success when you left your previous workplace.

Sample answer : “I want to start something new that can help me develop my skills and grow as a professional. I always want to challenge myself and never stop improving my skills and developing new ones.”

13. Why is teamwork essential in the call center industry?

Teamwork plays a pivotal role in succeeding in the call center, and the interviewer wants to know if you’re aware of it. Answer honestly since there are no right or wrong answers.

Sample answer: “Teamwork is essential in the call center industry since each team usually has to meet a performance level or quota daily. Working together will help all the team members reach their goals .”

14. How do you handle stress?

The call center industry is not for the faint of heart. You’ll be receiving complicated issues and angry callers from time to time. Of course, the company wants to know if you can handle that and still provide your services.

Sample answer : “I try to stay as calm as possible and do breathing exercises if the stress is getting too much. I always do my best to remain calm and never let stress get the best of me.”

15. How will you handle an upset customer?

Inform the interviewer about things you would and wouldn’t do to improve the situation while still providing a wonderful service to the customer.

Sample answer : “First, I’d stay calm despite the situation and empathize with the customer, letting her know that I’m here to help with whatever’s causing the problems. We’ll come up with a solution together.”

16. Give me one good reason why I shouldn’t hire you.

The interviewer is testing your creativity skills and how fast you can think. There are no right or wrong answers, so say what comes first to your mind, as long as it’s appropriate and does not make you appear haughty and proud.

Sample answer : “If you’re not looking for a trainable person who can easily adapt to a new working environment, then you should not hire me.”

17. How long do you plan to stay in our company?

Most BPO companies prefer their employees to stay in them for a long time. So ensure your answer will assure them that you’ll not leave them soon.  Never mention transferring to another company or switching careers after several years. 

Sample answer : “As long as your company needs my service and I can provide them, I will stay in your company. “

18. Do you have any questions for us?

Interviews often end with this question, so provide an impressive response. Provide an answer to this question otherwise, the interviewer might think you’re not interested in the job.

Refrain from asking about the interviewer’s personal information or the company’s salary and benefits. Make your question short and simple so the interviewer can easily respond.

The video below gives you an idea of how to answer this question.

Sample answer : “How does your company assess employees’ performance?”

Looking for more tips on how to ace common call center interview questions? Watch the insightful video below from Kwestyon .

Out-of-the-box questions

1. how would you describe the color red to a blind person.

Questions like this are usually asked during the interview to test the English-speaking skills of the applicant. The key is to be creative when describing a particular color and use expressive words. It’s okay to keep your answer short but meaningful.

Sample answer : “Red is an intense color that can signify a wide range of feelings, including love, passion, and hatred.”

The video below offers an interesting take on this question. Note how the interviewee uses other functioning senses to describe the color red to a blind person.

2. Why is the pizza round?

It’s another unusual question to test how skilled you are in speaking English. There’s no right or wrong answer. Try to think of the most creative way to answer the question while demonstrating that you have excellent grammar.

Sample answer : “Pizzas are round, so it’ll be easier for the customers to carry and divide into separate pieces.”

3. Why are pizza boxes square?

The key is to answer this question in the wittiest way while ensuring that your grammar and pronunciation are correct. Again, there are no right or wrong answers, so you have to show that you have a good command of the English language.

Sample answer : “Pizza boxes are square so that pizzas can fit better in the boxes. It will get too cramped if pizza boxes are square.”

4. What’s your most fantastic fantasy?

This question might be difficult since you must think long and hard for the answer. However, it’s a great way to prove that you have a vast vocabulary. The answer should be as creative and descriptive as possible.

Sample answer : “My greatest fantasy is to have superpowers that can take me to places I’ve never been to before. I’m talking about teleportation, and I think I’ll have the time of my life if I can have that superpower for a day. I can go from chilling at a stunning beach in Indonesia to marveling at the beautiful glaciers in Iceland in just a matter of seconds. The possibilities are endless, and I’d make the most out of my teleportation ability if I ever get one.”

Tips and Warnings

• Always be honest but not to the point of oversharing, which can spread negativity during the interview.
• Be confident when talking so you’ll sound more convincing. 
• Don’t badmouth anyone, including your former boss, colleagues, or even yourself.
• Stick to what the interviewer asks you. Provide a straightforward response if he/she only asks about specific information (e.g., full name, birthday, education, working experience, etc.). Note that some interviewers challenge the applicant’s listening comprehension, so refrain from digressing. 
• If you have zero call center experience, make sure to give the interviewer the impression that you’re willing to learn. Do this by emphasizing that you’re a fast learner and have a good work ethic.  
• Be honest if you cannot understand what the interviewer is saying (e.g., technical words, jargon, etc.). Don’t hesitate to clarify the question so that you can provide an excellent response to it. 
• Limit your hand gestures and keep your hands in one place. Excessive hand movements give the impression that you’re having difficulty explaining yourself and sometimes distract the interviewer.
• Your answers don’t necessarily have to be lengthy. It’s okay to provide short answers as long as you can perfectly convey your point. Remember KISS (keep it short, stupid!). 

READ: How to Be a Call Center Agent in the Philippines: 7 Steps

• Indeed. (2021).  Call Center Interview: Best Tips, Questions & Answers  [Video]. Retrieved from https://www.youtube.com/watch?v=WG2kd6pNrmY
• Kwestyon. (2020).  Why Do You Want to Work in a Call Center? How to Answer  [Video]. Retrieved from https://youtu.be/45VicNg0aQI

Written by Anna Pamela Capistrano

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Anna Pamela Capistrano

Anna Pamela R. Capistrano is an experienced content writer who is currently pursuing a bachelor’s degree in multimedia studies at the University of the Philippines – Open University. She has been working as a freelance writer for over 6 years and has created a wide range of content for various websites. Aside from writing, she also loves cooking, baking, dancing, and watching K-dramas. As an Aquarius woman, she’s passionate about making the world a better place one step at a time.

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sample resume for call center without experience

Craft a standout call center resume without experience. Showcase communication, problem-solving, and customer service skills to impress employers.

Table of Contents

Are you aspiring to land a call center job but lacking prior experience? Crafting a well-crafted resume becomes crucial in such situations. At Resume Forrest , we understand the challenges faced by candidates without previous call center experience. That’s why we specialize in providing top-notch resume services tailored for call center positions. In this article, we will delve into a sample resume for call center without experience and importance of a strong resume and how transferable skills can make a significant impact on your chances of securing a call center job. Get ready to be engaged and explore the key questions that will guide you on your path to success.

significance of transferable skills and a strong presentation.

 Understanding the Call Center Field

In today’s fast-paced business landscape, the call center industry has experienced significant growth and an increasing demand for skilled customer service professionals.

At Resume Forrest , we understand the unique dynamics of this industry and offer specialized services to help candidates excel in their job search.

Call center representatives play a critical role in bridging the gap between businesses and customers, where they handle a wide range of responsibilities, including answering customer inquiries, resolving issues, providing product or service information, and processing orders or requests. These frontline employees serve as the voice and face of the company, making their role invaluable in ensuring customer satisfaction and maintaining a positive brand image.

Employers in the call center field seek candidates who possess a specific set of skills and qualities. Strong communication skills, both verbal and written, are essential for effectively interacting with customers and conveying information clearly and active listening skills enable representatives to understand customer needs and concerns accurately, also Problem-solving abilities are crucial for finding prompt and satisfactory resolutions to customer issues. Additionally, employers value multitasking skills to handle multiple inquiries simultaneously and efficiently manage time.

Resume Forrest is dedicated to helping candidates showcase these sought-after skills and qualities in their resumes. Our expert team understands the intricacies of the call center industry and can tailor resumes to highlight relevant experiences, transferable skills, and achievements. With our personalized approach, you can present yourself as a standout candidate and increase your chances of securing a rewarding call center position, Additionally, we offer a comprehensive a sample resume for call center without experience, demonstrating effective strategies to emphasize transferable skills and strengths.

Identifying Transferable Skills

Transferable skills play a crucial role in compensating for the absence of direct of a sample resume for call center without experience. These skills, acquired through various contexts such as volunteer work, group projects, or customer-facing roles, can be effectively showcased to demonstrate your suitability for a call center position.

read more in details about:

Read More : call center responsibilities for resume

Structuring of a sample resume for call center without experience

Structuring a sample resume for call center without experience can be challenging, but by following a step-by-step guide, you can create a strong and effective sample resume for call center without experience.

1. Contact Information in sample resume for call center without experience:

Include your full name, phone number, professional email address, and LinkedIn profile (if applicable). Make sure your contact information is clear and easy to find at the top of your resume.

2. Objective Statement in sample resume for call center without experience:

Write a concise objective statement highlighting your career goals and expressing your enthusiasm for working in a call center. Since you don’t have prior experience, focus on your motivation, willingness to learn, and transferable skills that make you a suitable candidate for the role.

Example : 

3. Education in sample resume for call center without experience:

List your educational background, starting with the most recent degree or diploma. Include the name of the institution, degree or diploma earned, and graduation year. If you have any relevant coursework or academic projects, mention them to demonstrate your knowledge and skills.

4. Skills in sample resume for call center without experience:

Highlight your relevant skills that align with the requirements of a call center role. These may include:

Tip : Even if you don’t have direct call center experience, think about situations in your past where you demonstrated these skills, such as working in a team, resolving conflicts, or providing assistance to others. Emphasize those experiences as transferable skills.

5. Volunteer or Extracurricular Activities:

Include any volunteer work or extracurricular activities that demonstrate your ability to work with others, communicate effectively, or provide customer service.

For example, if you volunteered at a local charity organization or participated in a student club, highlight the relevant experiences and skills gained.

6. Certifications or Training:

If you’ve completed any relevant certifications or training programs, such as customer service training or courses in communication skills, mention them in this section. These certifications can help validate your abilities and show your commitment to professional development.

Certifications in sample resume for call center without experience:

Customer Service Excellence Certification, ABC Institute (Date)

7. References:

State that references are available upon request. It’s not necessary to include specific names or contact information on your resume for call center without experience. Prepare a separate reference sheet with the names, titles, contact information, and professional relationships of individuals who can vouch for your skills and character.

Writing an Attention-Grabbing Objective Statement

When writing an objective statement for your sample resume for call center without experience, it’s important to showcase your enthusiasm, willingness to learn, and commitment to providing excellent customer service. Here’s a guide to help you create an attention-grabbing objective statement:

1. Start with a Strong Opening:

Begin your objective statement with a strong and engaging opening that immediately captures the reader’s attention. Use powerful words or phrases that convey your passion and motivation for working in a call center.

2. Express Enthusiasm:

Clearly express your enthusiasm for the call center position. Let the reader know that you are excited about the opportunity to work in a customer service role and are eager to contribute to the organization’s success.

3. Emphasize Willingness to Learn:

Highlight your willingness to learn and develop new skills. Mention your openness to training and your eagerness to grow professionally within the call center industry. This demonstrates your commitment to continuous improvement and adaptability.

4. Showcase Commitment to Customer Service:

Demonstrate your commitment to providing excellent customer service. Express your dedication to delivering exceptional experiences to customers and your understanding of the importance of customer satisfaction.

Resume Forrest is a resume builer that specializes in highlighting key skills and qualities for resume for call center without experience. Our team tailors resume to emphasize relevant experiences, transferable skills, and achievements, enhancing your prospects for a rewarding call center position. We provide a sample resume tailored for those without prior call center experience, demonstrating effective strategies to showcase dedication to exceptional customer service and understanding the importance of customer satisfaction

5. Tailor to the Call Center Position:

Customize your objective statement to align with the specific call center position you are applying for. Incorporate relevant keywords from the job description to show that you understand the role and its requirements.

Examples of well-crafted objective statements on a sample resume for call center without experience

Showcasing Transferable Skills and Achievements

When showcasing transferable skills in the Skills section of your call center resume without experience, it’s important to use bullet points and provide concrete examples to demonstrate your abilities. Additionally, including any relevant achievements or accomplishments can further strengthen your resume. Here’s how you can effectively showcase your transferable skills and achievements:

1. Use Bullet Points:

Use bullet points to list your transferable skills clearly and concisely. Each skill should be presented as a separate bullet point for easy readability. Start each bullet point with an action verb to make it more impactful.

2. Provide Concrete Examples:

For each transferable skill, provide concrete examples that demonstrate how you have utilized or developed that skill in a previous role or experience. These examples can come from various contexts such as volunteer work, internships, part-time jobs, or academic projects.

3. Include Relevant Achievements:

Incorporate any relevant achievements or accomplishments that highlight your abilities, particularly those related to customer service, academic performance, or extracurricular activities. This can help demonstrate your dedication, motivation, and ability to excel in a call center role.

4. Focus on Customer Service-Related Awards:

If you have received any awards or recognition for your customer service skills, be sure to include them. These accolades can showcase your ability to deliver exceptional customer experiences and may set you apart from other candidates.

Emphasizing Education and Training on a sample resume for call center without experience

When emphasizing education and training on a sample resume for call center without experience, you can still showcase the relevance of your educational qualifications and highlight coursework, projects, or assignments that demonstrate skills applicable to the call center industry. Here’s how:

1. Presenting Educational Qualifications:

List your educational qualifications in reverse chronological order, by starting with the most recent degree or diploma. Include the name of the institution, degree or diploma earned, and graduation year.

Even if your educational background is not directly related to call center work, it still demonstrates your ability to learn and acquire knowledge.

2. Highlighting Relevant Coursework, Projects, or Assignments:

Under your educational qualifications, create a subsection to highlight relevant coursework, projects, or assignments that demonstrate skills applicable to the call center industry. Focus on courses or projects that emphasize communication, problem-solving, customer service, or any other skills relevant to call center work.

3. Mentioning Customer Service or Call Center Training Programs:

If you have completed any customer service or call center training programs, include them as a separate section in your resume. These programs demonstrate your commitment to developing relevant skills and can help validate your readiness for a call center role.

4. Emphasizing Transferable Skills:

Throughout your resume, highlight transferable skills derived from your educational qualifications. For example, mention skills such as communication, problem-solving, critical thinking, teamwork, and adaptability that you have gained through coursework, projects, or group assignments. Relate these skills to their applicability in a call center environment.

Example of this in a sample resume for call center without experience:

Leveraging Volunteer or Extracurricular Activities

Including volunteer work or extracurricular activities on a sample resume for call center without experience and provide valuable evidence of relevant skills and demonstrate your commitment to personal growth and community involvement.

Here’s how to effectively describe these experiences and tie them to the call center job requirements:

1. Highlight Transferable Skills:

Identify the transferable skills gained from your volunteer work or extracurricular activities that align with the requirements of a call center job. Examples of relevant skills on a sample resume for call center without experience could include teamwork, communication, problem-solving, adaptability, leadership, or customer service.

2. Describe the Experience:

Provide a brief description of your volunteer work or extracurricular activities, emphasizing the specific roles and responsibilities you had. Focus on tasks or projects that allowed you to develop and utilize the transferable skills you identified.

3. Demonstrate Relevance:

Connect your volunteer work or extracurricular activities to the requirements of a call center job. Highlight how the skills you gained in those experiences apply to the call center environment. Draw parallels between the responsibilities you had in your volunteer work or extracurricular activities and the tasks you would perform in a call center role.

4. Provide Concrete Examples:

Support your descriptions with concrete examples that showcase your achievements and the impact of your work. Quantify results or highlight any notable accomplishments. This helps demonstrate your effectiveness and the value you can bring to a call center position.

Example of this on a sample resume for call center without experience:

5. Use Action Verbs:

to provide a sense of impact and accomplishment, where action verbs help create a vivid and engaging description of your experiences.

6. Tailor to Call Center Job Requirements:

Review the job description of the call center position you’re applying for and identify the specific skills and qualities they are seeking. Tailor your descriptions to align with those requirements, emphasizing how your volunteer work or extracurricular activities have prepared you to excel in a call center role.

What are some common metrics or performance indicators that call center employers look for in a resume?

Some common metrics or performance indicators that call center employers look for in a resume include average handling time (AHT), customer satisfaction ratings (CSAT), first-call resolution rate (FCR), call quality scores, and adherence to schedules or quotas. If you have any experience or achievements related to these metrics, be sure to include them in your resume.

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Fresh Graduate Resume Sample Philippines 2022 – Free Templates

By   Global Strategic

April 18, 2022

Resume Writing Tips For Fresh Graduates From The Philippines

Writing a resume as a fresh graduate from the Philippines can be daunting – so we are going to provide a sample template that even those with no work experience can easily use. But before you dive into it and plug in your own details, we should first understand what exactly makes a resume stand out from the rest.

As a fresh graduate, chances are you probably have little to no professional work experience outside of your on-the-job training. So, what can you do to make your resume catch a recruiter’s eye? 

Do you go for a creative resume with vibrant colors? Do you go the minimalist route in your design? What are the skills that you should highlight? Should you add your hobbies and interests? 

Naturally, all these questions (and more) are things that we need to consider. However, there are certain guidelines that we can follow that is universally proven to be effective for resume building. 

With that said, here are important tips specifically for Filipino fresh graduates when it comes to creating their resumes:

Highlight Your Most Notable Skills

Because you have no experience, it’s better that you highlight your talents and skills. Also, you shouldn’t just highlight the same skills for each application.

Instead, you should do research on the company you’re applying for and the job description. Afterward, cater your skills to highlight the needs of the job description and the company.

For example, you’re quite good at cooking. Surely, that’s an impressive skill in itself. However, if you’re applying for a data entry job, do you think that’s relevant?

As such, you need to strategically assess what skills would be required for the job you’re applying for. So, if we’re talking about data entry, then your skills can include: “words per minute”, “excellent typing skills”, “proficient with Microsoft Office tools”, and much more.

In summary, when highlighting skills, here’s a little checklist you can go back to:

• Check the job description
• Highlight skills that cater to the job description
• Think about how you can relate your skills to the job objectives.

Include achievements related to the job position you’re applying for

Even with no experience, there’s a high chance that we’ve got some achievements when we were studying. Moreover, recall all the clubs that you’ve joined, extra-curricular activities, or volunteer work.

Once you’ve listed them down, think about how these achievements relate to the position. Don’t just put everything there in the hopes of “beefing” up your resume.

For example, if the job you’re applying for is a call center agent position, you can include achievements or awards related to communication, team building, or leadership skills.

Let’s say you’ve joined an organization in college. And, in that org, you managed to get a position as one of the officers. That already shows that you have leadership abilities and know how to work with a team.

But, what if you didn’t necessarily get any “achievements” when you were in school?

Generally, you don’t need to include academic achievements. So, what else can you put in this part of your resume?

The simple solution – Don’t include your achievements! Clearly, having achievements is a big bonus to your resume. However, you don’t need to force anything onto your resume.

With the amount of resumes recruiters need to go through on a daily basis, chances are that they’ll only take a glance. According to an article from Career. Mercury, recruiters spend an average of 7 seconds when reviewing a resume.

So, you don’t have to worry about filling up your resume with everything you can think of. Again, just highlight your strengths and cater them to the position.

Cater your resume for specific job positions/companies

As we’ve discussed earlier, it’s better to cater your resume to meet the specific requirements of a company or job position. Thus, you can’t just create one resume and send that to every company that you apply for.

There are several reasons why this is beneficial for you as an applicant.

It shows recruiters that you’ve done research on the company beforehand. Next, even if you’re applying for the same job in different companies, there will be cases where the job descriptions would be different.

More importantly, it emphasizes your employer’s needs. Recruiters want to know how a candidate will help them achieve their objectives.

Focusing on your most relevant abilities and accomplishments demonstrates to them that you are thinking about their needs, not just what the position can provide for you.

Don’t be afraid to include your hobbies/passions

Aside from your technical and soft skills, most companies would want to check if you’re a fit for the company’s work environment. Besides your work, what you do in your free time can actually give recruiters a grasp of who you really are as a person.

Oftentimes, applicants have “scripted” answers to common interview questions . However, recruiters can generally see right through this.

So, it’s better to put your hobbies and passions on your resume so you have something to talk about. It’s natural to get nervous during interviews, but, for most people, talking about their passions and hobbies comes naturally.

Review the things you put on your resume

Don’t get caught off guard if an interviewer asks questions about you based on your resume. During an interview, recruiters would scan your resume to see anything that stands out and then asks you about it.

For example, if you’ve written down that you’ve had job experiences in four call centers, there’s a good chance that you’ll be asked about it.

Meanwhile, for those with no experience, interviewers would often go through your skills and achievements. So, be sure that you’ve reviewed them so that you can expound on the things you’ve written down.

Take the things that you’ve put on your resume as an opportunity to expound on key aspects of yourself. If you do, then you don’t have anything to worry about during your next interview.

Resume Samples For No Experience Fresh Grads

In the example below, we can see an easy-to-read resume. It’s minimalistic in its design and focused on its intent. At a glance, recruiters can identify which section contains the applicant’s personal info and which contains skills related to the technical aspect of the job.

Due to the lack of work experience, it’s important to highlight other aspects such as your skills, achievements, and training/seminars that you’ve attended. Additionally, you can also include the clubs and organizations you’ve joined during your academic years as well.

Keep in mind that you can easily highlight your role in an organization or club and relate it to the position you are applying for. Furthermore, it can show that you excel in soft skills or that you’re team-oriented and already know how to work with a group.

Here’s another example resume that uses an even more minimalist design.

As you can see, the resume doesn’t have anything fancy on it. It’s simply just text and some lines to separate parts of the resume. However, this is still a good example of a resume because it’s straightforward and has an easy flow.

Recruiters can easily skim through the resume as the information is already top to bottom. This is also easier for the eyes. Additionally, the resume also provides ample details regarding previous job experience.

Although the applicant could have added some soft skills there such as communication skills. Moreover, Microsoft Office applications may also be omitted since this could be considered common knowledge and a minimum requirement for most job applications.

Finally, something that you need to consider when handing out your resumes is to study everything that you’ve put on there. Because chances are the interviewers would ask you questions based on what’s on your resume.

Interviewers would probably ask basic questions such as “tell me about yourself” or “why do you want to work for this company”. Those are questions you can easily prepare for, but the bulk of the technical aspect of an interview would clearly depend on the skills you placed.

Now that you’ve got an idea of how to build a simple resume, it’s time to take the next step after graduating – applying for a job!

Apply with Global Strategic today and send us your cover letter and resume- we have a number of different career opportunities  and would love to hear from you and see which is the right one for your career journey!

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Call Center Agent resume examples & templates

Choosing the right resume format for call center agent work

Include your contact information, make use of a summary, outline your call center agent work experience , include the relevant key skills that make you a great call center agent , detail your education & relevant call center agent certifications, pick the right resume layout and design for a call center agent resume, what type of salary you can expect as a call center agent.

As a call center agent, you are the voice of your company. Whether you're the first human a customer has had contact with, or you’re dealing with a customer who has had an unsatisfactory experience, your goal is to reach a positive outcome by the end of the call.

Your call center resume is a great place to show that you know how to give people what they want. In fact, the key to your job hunt will be to create a resume that shows employers that you have what they want.

Resume guide for a call center agent resume

How do you craft your skills, employment history, and personality into a document that gets you that all-important interview? Resume.io is a great source of advice and practical tools to answer that question. Check out any of the 500+ resume examples and writing guides in our free library, as well as our resume builder .

This resume guide, along with an adaptable call center agent resume example, will cover the following:

How to write a call center agent resume

• The best resume format for a call center agent
• How to add your contact information
• Advice for using summaries
• Adding your call center agent experience
• Listing education and relevant experience
• Professional resume layout and design hints
• What the call center agent job market looks like today and what salary you can expect

Learning how to write a resume takes a certain finesse. Luckily, you’ve come to the right place. Read our complete guide and take a look at our examples now.

Before you begin writing, it’s important to know what sections make up your call center agent resume. It should contain the following elements:

• The resume header
• The resume summary (aka profile or personal statement)
• The employment history section
• The resume skills section
• The education section

To make your resume do its best work for you, focus on the following:

• Highlight your achievements , not just your job duties. Make it clear how you’ve impacted past companies and customers.
• Tailor your tone . Successful customer service as a call center agent requires just the right tone—so does your resume. In fact, the tone of your resume should echo your tone as a friendly, helpful voice on the call. Just like you adapt your communication to each customer, you should adapt your resume to each employer.
• Convey your professionalism and poise with a resume template that’s polished but not overly formal or fussy.
• Optimize your resume with the right keywords, making it obvious to the reader—whether that’s a human recruiter or an ATS algorithm —why you’re the best fit for the job.

Your goal is to show off your excellent communication skills, while explaining to your customer (in this case, your prospective employer) how you can help.

Why personalize your call center agent resume?

Every resume should be personalized. Why? The simple answer is that every job is different. Tailoring your resume is particularly important for a call center agent position, because you need to demonstrate that you understand the company’s image, products, and style to accurately represent them to a customer.

But, that’s not the only reason to tailor your resume: applicant tracking systems (ATS) are another reason for making the effort.

What is an applicant tracking system? This software is used by human resources departments to collect and manage applications. Advanced systems may use algorithms to rank resumes based on information such as keywords and phrases tagged to the job. Therefore, it’s in your best interest to get those keywords and phrases from the job listing into your resume (if appropriate, of course).

For example, a call center agent job posting may list the following requirements:

• “Call center experience”
• “5 years of experience”
• “Multi-line phone systems”

Your resume summary could read, in part, “Experienced call center agent with over 5 years of expertise managing multi-line phone systems and resolving customer challenges.”

To learn more, check out our article covering Resume ATS optimization .

The traditional format for a call center agent resume is shared with most entry-level positions (and most jobs in general)— reverse chronological . This resume format is defined by your employment history section in three aspects:

• Your employment history lists jobs from most recent to oldest.
• This section is the largest and most prominent on your resume in terms of space and amount of text.
• Each past job has a bullet point list of duties and/or achievements written out beneath it.

However, if you are just starting out on the job market (for example, as a recent graduate) or making a career pivot, you might want to opt for the functional or hybrid (combination) resume format. The functional format puts the focus on your skills over your specific work history. 

Take a look at the numerous resume templates in our resume builder and select the format that best suits your situation. You can review plenty of versions of each format available as resume examples .

When it comes to design, a call center agent resume should use a streamlined, simple, and straightforward layout, like a simple or modern one. 

There are 3 common resume formats: chronological, functional, and a combination. Here's how to choose the right one for you.

In the same way that your voice is meant to give callers an initial positive impression when you answer, the purpose of an eye-pleasing header is to introduce yourself on the page in a visually engaging manner. This is where the reader’s eyes will be drawn first and it also makes everything else look inviting to read. 

The most important part of your header is your contact information. The prominence of your name, email, and phone number also makes it easy for recruiters to get in touch with you to arrange an interview. Be sure to include the following:

• Your full name & title . List your first and last name and the title of the role you are targeting.
• A professional email address . Use a clean format like [email protected] . Avoid anything unprofessional, silly, or quirky.
• Your phone number . List a number where you can be easily reached, with a professional voicemail greeting, and a voicemail that’s able to take in new messages.
• Your general location . List only your city and state , not your full street address or zip code (sharing too much information is both outdated and unsafe). If you’re willing to move for work, you can note 'Willing to Relocate' here.
• A link to LinkedIn . If your LinkedIn profile is active, relevant, and shows your network, include it here.

Don’t include:

• Your date of birth : This isn’t relevant to your ability to do the job, so it’s not necessary— and including it runs the risk of age discrimination .
• Other personal details : Leave off details about your marital status, social security number, passport number , etc.

Rita Martin

Inbound Customer Service Agent

Los Angeles, CA

(213) 227-2188

[email protected]

Customer Service 

2300 Burton Road, Los Angeles, CA 90026

Your call center agent summary, sometimes called the profile or personal statement, is your chance to illustrate your helpful nature and communication skills. You won’t get a chance to write as freely in the more strictly formatted sections of your resume, so take advantage of these 2-4 sentences.

After you get the job, you’ll probably frequently ask “How can I help you today?” Now is the time to answer that question for your future boss. Use your summary to show off your biggest customer service success and choose a few strong action verbs to describe your personality and skills.

Don’t just reiterate your resume. Instead, present the overarching narrative of your career and how your unique talents and traits have led to your success. Demonstrate your unique value proposition . For instance, you might include something like, “Consistently achieved the department’s highest customer satisfaction scores while handling the highest volume of calls.” 

Data and details go a long way toward making your case. If you can point to how many satisfactory customer interactions you had per day, week or month, use that! Or, tell the story of one particularly difficult case you resolved.

Need inspiration for your summary? Check out our related resumes:

• Production assistant
• Call Center agent 
• Office Administrator 
• Customer Service Representative
• Personal Assistant 
• Office Assistant 
• Receptionist
• Office Clerk
• Office Manager
• Office Secretary

You can find adaptable call center agent resume example summaries below:

Friendly and driven Inbound Customer Service Agent with 1+ years of in-person customer service experience and extensive volunteer phone banking experience. Leverages a solution-focused mindset to address customers' needs with confidence and professionalism. 

Friendly and proficient Inbound Customer Service Agent with 6+ years of exceptional customer service experience. Proven track record as an effective liaison between companies and their clients, with a solution-focused mindset in addressing the needs of callers in a confident, poised, and professional manner. Consistently outperform quotas, maintaining a +90% or higher customer satisfaction rate and acing new product knowledge with 100% accuracy.

Seasoned and personable Inbound Customer Service Agent with 12+ years of exceptional customer service experience. Proven track record as an effective liaison between companies and their clients, with a solution-focused mindset in addressing the needs of callers in a confident, poised, and professional manner. Consistently outperform the team average by maintaining a 90% or higher customer satisfaction rate and acing new product knowledge with 100% accuracy. Adept at training and mentoring new team members to help them succeed.

Whether you’ve had one previous job or many, you’ve honed your customer service skills along the way. Your employment history section should be a record of that growth. Use concise bullet points under each dated employer heading to give hiring managers an idea of what you will bring to the job based on your past work experience.

If you’re using the reverse chronological format, list your current or most recent job first and work your way back. Only go back the past 10-15 years, as anything older is likely to be less relevant. Keep the experience on your resume as related to call center work as possible. 

Don’t simply list job duties and responsibilities; anyone can look at a call center agent job description and understand the general day-to-day work. For example, consider these statements:

• "Solved customer problems.”
• "Entered customer information into the database.”
• "Received high customer satisfaction scores.”

While these are standard parts of a call center agent position, there is nothing in them that shows off your ability to make an impact. Instead, think about specific details to incorporate into results-based statements : the number of customers you served, the specific customer satisfaction score, or how much data you entered.

Watch how that can transform your resume bullets:

• "Leveraged proactive, problem-solving mindset to determine the needs of 80 customers on average per shift, effectively responding by researching, locating, and relaying information.”
• "Maintained the call center database by collecting and recording information for all 14 customer service agents assigned to the shift.”
• "Received monthly customer satisfaction ratings averaging 90% to 96%.”

Take a look at the call center agent employment history resume sample below:

Customer Service Agent at EMS Call Center, Los Angeles  September 2015 - Present 

• Adopt a proactive, problem-solving mindset to determine the needs of 80 customers on average per shift and effectively respond by researching, locating, and relaying the correct information.
• Maintain the call center database by collecting and recording information for all 14 customer service agents assigned to the same shift.
• Collaborate with manufacturers and vendors to provide answers to customer questions, with monthly customer service satisfaction ratings averaging 90% to 96%.
• Named agent of the month 12 times since being hired.

Customer Service Agent at Xylo Corporation, Santa Barbara  October 2013 - September 2015 

• Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers.
• Achieved a customer satisfaction rating of 97% within 8 months of employment.
• Named “Outstanding Customer Service Agent” award five times.

Front Desk Associate at Hilton, Arizona  August 2011 - October 2013 

• Managed a group of four associates, helping promote the Hilton brand by providing outstanding customer service.

How to write a call center agent resume with no experience

If you are entering the job market for the first time or making a career change into call center agent work, congratulations! It may seem daunting to land that first job with no direct experience on your resume , but if you showcase the right education, training, and transferable skills , you’ll do great.

List any volunteer work , casual jobs, or positions of responsibility at school or in clubs and organizations . Call center jobs require communication skills, problem solving abilities, fluency with software and phone systems, and a passion for customer service. You might have gained these skills in restaurant work or retail . 

If you have relevant education, like a degree in communications, marketing, or business, make sure it’s prominently featured on your resume. 

How can I assist you today?

Call center agents need a cache of polite phrases to use with customers. Here are some recommended phrases you should add to your work repertoire: 

• That’s a great question! Let me find out for you.
• I understand how frustrating (upsetting, worrying, etc.) that is!
• Can you give me a few more details?
• Thanks for your patience.
• I completely understand why you’re making that request.

The skills section on your resume is designed to give a highlight of your abilities so that busy recruiters can scan to see if you have what they’re looking for. As a call center agent, you need many more skills beyond just a friendly phone voice or the ability to listen. 

A secondary reason your skills section carries weight is that it tells hiring managers what attributes you believe are important to highlight.

Both hard and soft skills are important for call center agents. Hard skills are those that are measurable and demonstrable, like fluency manning a multi-line phone system or experience with specific database software. On the other hand, soft skills like customer service, issue resolution, and the ability to communicate with difficult customers are also of utmost importance. 

Resume.io’s resume builder includes several skills to choose from, but you can also write in your own skills. 

Here’s what the skills box looks like in our call center agent resume template. 

• Excellent Communication Skills
• Fast Typing Skills
• Resourceful

While this section is important, it’s not the only place your skills should appear. In fact, they should be sprinkled throughout your resume, especially in the experience and summary sections. Display your skills by adding context and results, making it clear how you used the skill and the impact it had. 

For example, you might choose to highlight your:

• Customer service skills by quantifying customer volume or sharing your high customer satisfaction scores
• Attention to detail and accuracy by describing the number of records you entered and maintained, or listing the types of software you used to track customer data
• Communication skills by noting how you contributed to departmental increases in customer satisfaction scores or how you transformed unhappy customers into loyal ones

Scan the job listing to confirm what is important to your potential employer and make sure you list all your matching skills.

Your education section should list the educational credentials you’ve achieved. For call center jobs, this section is fairly straightforward. Much of your call center agent training will come on the job, as each company has its own system for handling customers. You will also need to learn about the products and services offered. Therefore, call center jobs don’t typically require any higher education. A high school diploma or equivalent will get your career off the ground. 

But don’t stop there. If you do have education above high school, be sure to add it. With a bachelor’s degree or above , there's no need to include high school at all. 

And don’t forget about other important knowledge you’ve gained. For example,

• Training and certifications . Courses, webinars, or workshops that have enhanced your call center skills.
• Professional development . Memberships in groups like NACSMA: Call Center Contact Center Membership Association or NCSA, the National Customer Service Association .

B.S. in Communications, Arizona State University, Tempe  August 2008 - May 2012

High School Diploma, Tempe High School, Tempe  September 2004 - May 2008

Just as you are a representative of the company for which you work, your call center resume is a representation of your professional self. What impression do you want to make? Clean, neat, organized, detail-oriented? Yes! 

The best way to make this impression is to use a call center agent resume template that is simple, avoiding graphics, pictures, or multiple colors . Be sure to leave a good balance of text and white space so your resume doesn’t appear either too cramped or too empty. Using clear section headings helps organize your resume and make it clear what the reader should pay attention to next.

Try one of our expert-approved resume templates to take the guesswork out of formatting.

Call center agent text-only resume example

Friendly and proficient Inbound Customer Service Agent with 12+ years of exceptional customer service experience. Proven track record as an effective liaison between companies and their clients, with a solution-focused mindset in addressing the needs of callers in a confident, poised and professional manner. Consistently outperform the EMS team average by maintaining a +90% or higher customer satisfaction rate and acing new product knowledge with 100% accuracy.

Employment history

Call center agent job market and outlook

Unfortunately, the demand for customer service representatives is expected to drop by 5% between now and 2032. This is largely due to the advent of various technologies, including automation, mobile apps, and other tools that allow customer self-service. 

• About 373,400 openings for call center agent representatives are projected each year over the next decade.
• The largest employers hiring customer service representatives are retail (18%), insurance carriers (11%), and business support (10%).
• On the lower end are wholesale trade and professional, scientific, and technical services, both at 6%.

Even without any higher education, a call center agent can earn a salary higher than the minimum wage. According to the U.S. Bureau of Labor Statistics (BLS), the median pay for customer service reps (there is no subcategory for call center agents) is $36,680 per year (or $19.08 per hour for those earning an hourly wage). 

Key takeaways for building a call center agent resume

Call center agents are a key part of the team and the voice of the company, so they must adjust their tone and style to project the right image. Your friendly nature and excellent communication skills will help you craft a winning resume. Personalize your call center agent resume to show you understand the company’s image and are ready to help tackle whatever challenge comes your way. 

Use our online resume builder with your choice of resume template as a way to make your life easier and the job application process faster!

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• Entry-Level
• Senior-Level

You’d think that  crafting resumes  and writing cover letters would get easier as you progress through your career. Unfortunately, that’s not the case. Entry-level and experienced call center representatives alike struggle with  resume making . 

Expanding on limited experience or condensing decades of work to fit one page is not an easy task, so that’s where we come in. 

We’ve taken the time to analyze hundreds of resumes from call center representatives  and used analytic tools to determine what does (and what doesn’t) land applicants interviews in 2024. 

We’ve  generated seven call center representative resume samples to help you land your next call center job using this analysis . 

Call Center Resume

or download as PDF

Why this resume works

• Utilizing numbers strategically on your call center resume will allow you to convey more information in a smaller amount of space instead of describing your experience with words alone.
• Avoid filler words and use numbers as often as possible.
• When do you need a resume summary? They’re helpful in setting you apart from the competition if you boast 10+ years of expertise in your field and have specializations you can showcase.

Call Center Representative Resume

• To avoid instant elimination from the sea of applicants, ensure that your call center representative resume includes relevant skills. Check the job description, look for key skills and talents, and have them on your resume. 
• Resumes are frequently processed by applicant tracking systems (ATS) before they reach hiring managers. Call center resumes at this stage with skills that are not specifically pre-selected by hiring teams will never be seen by people. Instead, they’re automatically rejected. 
• When an employer reads your resume, they should instantly know that you’re extraordinary. Present yourself as confident, capable, and goal-oriented by demonstrating your value and that you understand the job responsibilities. 
• What makes recruiters want to interview you? The numbers!
• Pretend for a moment that you’re an employer charged with bringing on an exceptional new team member. Review your current resume and see what you think.

Entry-Level Call Center Representative Resume

• When you’re looking to make your first break into a career, it can feel impossible to craft a compelling entry-level call center resume. How do you demonstrate your job capabilities when you have limited prior experience, irrelevant experience, or no job experience? 
• The most important thing you can do is demonstrate the key skills and responsibilities highlighted in the job description. 
• If you have some relevant prior experience, make sure it features prominently in your work experience sections and quantify your work in each role. 
• If you have irrelevant job experience, you can still highlight relevant skills and responsibilities. For example, if you’re looking for a job as a call center representative, you can highlight soft skills like “friendly” or “empathetic.” 
• If you do not have any work experience, remember that you can detail school projects (perhaps ones that required great communication or leadership), volunteer experience, or extracurricular activities that required relevant expertise. 
• When do you need a resume objective? They’re more important if you’re looking for a career change. They’re also helpful if you’re a little light on experience and need to fill up space.

Call Center Agent Resume

• Also, remember to weave in your software skills such as Salesforce to give your call center agent resume an edge and put you ahead of the rest.

Call Center Customer Service Representative Resume

• You can borrow a leaf here by composing your piece to highlight big achievements and matching them with realistic numbers.

Call Center Manager Resume

• Increased work responsibilities demonstrate growth and personal development, showing potential employers that you will continue to become more valuable to the company over time and increasing the chances of being contacted for an interview. 
• Though you may value an internship you completed 15 years ago, it’s no longer relevant to your resume. Only include the most recent (and related) jobs you’ve held, and save an anecdotal tidbit about your internship for the interview. 
• When you have years of experience, your managerial resume may become denser. Ensure that hiring managers read the most important expertise on your resume by listing it in reverse-chronological order. When your most recent work experience is listed at the top, we’ve found that employers are twice as likely to request an interview. 

Outbound Call Center Resume

• At a minimum, you should demonstrate your capacity to handle high call volumes, ensure customer satisfaction, and achieve or exceed sales targets. You’ll make yourself an even more compelling job candidate if you highlight how you boosted efficiency for yourself and your co-workers.
• Mentioning command over popular customer service software tells employers that you’ll require less job training and may be able to train other staff members on new software programs. 
• Your resume won’t look the same for every application.
• Try reorganizing, quantifying, and using an active voice throughout your resume. Then check your resume to make sure you get interviews using our  resume checker .

Related resume guides

• Sales associate
• Customer service
• Sales Representative

Call Center Resume & Guide

When you are on the hunt for a new Call Center Representative position, it is essential to check out clear and professional example resumes first.

With hundreds of other Call Center Representatives looking for a new job every day, you want to make sure your resume stands out by being both informative and intriguing. Have a look at our 2020 Call Center Resume & sample guide.

What you can read in this article

Call Center Resume Examples

Or download these resume examples in PDF at the bottom of this page for free

The Call Center Resume Writing Guide

What to highlight.

No matter how long you have been working as a Call Center Representative, there are some key things that every employer wants to see on your resume.

Since a Call Center Representative’s job is very metrics-driven, potential employers want to know what your average call times are, how many calls you took per day, and what your first call resolution rates were. They also want to know what level of the call center you are comfortable working on, for example, if you were the first person a customer would talk to (L1) or if you received escalated or complex calls (L2 / L3).

Next, an employer wants to see what type of environment you were in, including the number of people in the call center and the industry. There is a big difference between working alongside five coworkers versus working alongside 500 other representatives.

Lastly, an employer wants to know what kind of issues you were dealing with on your calls. Did customers call you to discuss billing issues? Or did they call to inquire about new products or services? Be as concise as you can and explain all of the types of calls you are familiar with fielding.

Resume Sections

1. Contact Information : Name, Address, Email, Phone Number, Nationality

2. Profile : 1 – 3 sentences giving a broad overview of your profession, years of experience in the industry, and specific areas of specialty (ex. Billing, Products & Services, Technical Troubleshooting)

3. Employment History : Showcase your employment history and include a list of your daily responsibilities. If you are new to being a Call Center Representative, you can add other employment (ex. Server, Sales, etc.) to show you have work experience. If you have been in the industry for a while, only include your Call Center Representative experience.

4. Education/ Certifications/ Coursework/ Training : It is not necessary to have more than a high school diploma to be a Call Center Representative. If you have a degree, list it here. You can also add any special training or certifications that you have received.

5. Key Skills : List of key skills that you possess. These should reflect the key skills that are listed as required in the job postings you are applying for.

6. Languages : This is very important for Call Center Representatives. List all languages you can speak, including your level of proficiency.

Call Center Representative Job Description & Responsibilities

No matter how long you have been a Call Center Representative, try incorporating these responsibilities under your employment history:

• Answering inbound calls in a friendly and courteous manner
• Using the appropriate dialing systems to make outbound customer/ client calls
• Discussing billing or technical issues with a customer, researching the issues, and providing the appropriate solutions
• Informing customers about additional products and services
• Following the conversational script
• Escalating customer calls to supervisors when needed
• Improving customer retention through specialized programs and services
• Utilizing proprietary software systems to complete service orders and requests
• Answering customer questions regarding services, products, billing, claims, and equipment

Quantifying Your Resume

Employers love numbers because it makes your experience feel more tangible. When writing your resume, if you can answer the questions, “ How much ?” or “ How many ?”, you should include that number. For instance:

• How many calls did you field per shift?
• What was your average call time?
• What was your first call resolution rate ?

The Importance of Soft Skills

When it comes to Customer Service Representatives, soft skills are of the utmost importance. You are, in essence, the face and voice of a company, so employers want to know that you will give their customers a professional and pleasant experience. To show employers that you have the soft skills they are looking for, try to incorporate these into your profile, key skills, and cover letter sections:

• Written & Verbal Communication
• Professional
• Approachable
• Process-Oriented

Keywords for your Resume

Never make your employment history sound like a massive list of tasks. Instead, help potential employers envision you performing the job by using these Call Center Representative-specific action verbs:

Related Cover Letters

We picked for you a wonderful Locksmith Cover letter to use or to get inspired!

Call Center Resume Downloads in PDF

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Resume Examples Call Center Resume

Call Center Resume Examples & Writing Guide

Whether you're a seasoned call center professional or just starting your career, our examples and expert writing guide will help you write a resume that communicates your value to hiring managers.

Want more template options? Check out our full selection of free resume templates .

Call Center Resume Template (Text Format)

Job-specific call center resume examples, call center resume examples by experience level, how to write a call center resume, copy-paste call center resume template.

FIRST AND LAST NAME

Email: [email protected]

Phone: (123) 456-7891

Address: City, State

LinkedIn: linkedin.com/in/your-profile

Dedicated call center professional with [number] years of experience. Seeking to leverage my experience in [relevant abilities] to fill the Call Center Agent position. Hold a [degree/diploma/certification] in [Degree/Diploma/Certification Title]. Skilled at [2–3 relevant skills]. A [adjective #1] and [adjective #2] worker aiming to contribute to the success of [Company Name].

PROFESSIONAL EXPERIENCE

• Include a bulleted list of your achievements as a call center professional
• Start each bullet point with an action verb (like “develop” or “manage”) to grab attention
• Use the present tense for your current call center role, unless describing a completed project or initiative
• Use hard numbers when possible to quantify your accomplishments as a call center professional
• Mention how you’ve used some of the customer service skills listed in your skills section to demonstrate your mastery of these abilities
• List relevant accomplishments from your previous role as a call center professional
• Assuming you’re no longer working in this call center role, use past tense verbs to describe your work
• Include 3–6 bullet points for each call center role, both your current one and previous ones
• Skip the pronoun “I” and begin directly with a verb
• Although you’ll usually list work experience, feel free to include any volunteer work and extracurricular activities if you lack formal work experience

SKILLS & CERTIFICATIONS

• List skills and certifications relevant to the call center job you’re applying for
• Look at the job description for ideas of the skills the employer wants and that are common in call center jobs
• Emphasize specific hard skills and technical skills that are beneficial for call center work in this section
• Be as specific as possible by including names of tools, equipment, and software you’ve mastered that are used in call center roles

It’s important to tailor your resume to the job you’re applying for. Here are job-specific call center resume examples to help you understand how to customize your resume based on the position you’re targeting.

Call center representative resume

Check out our call center representative resume example and use it as a reference when you write your own:

Why this is a good example of a call center representative resume

• Education listed but kept brief: The candidate’s degree is noted to establish credibility but more real estate is devoted to work experience, which is more relevant and important to call center employers.
• Quantified achievements: The candidate quantifies achievements on their resume, making it more impactful by including specific metrics, percentages, and numbers wherever possible. This demonstrates the scope of their successes.

Call center customer service resume

Our call center customer service resume example demonstrates how to effectively showcase your ability to handle customer inquiries, resolve issues, and maintain a professional demeanor.

Why this is a good example of a customer service call center resume

• Strong introduction: The resume summary concisely highlights key strengths, experience, and skills relevant to a call center role, such as conflict resolution, problem-solving, CRM software proficiency, and experience handling high call volumes.
• Relevant skills: Specific examples of relevant skills are given, like resolving complex customer inquiries, identifying pain points, and mentoring new hires.

Call center agent resume

Use this example as a guide to create a resume that sets you apart from other candidates and emphasizes your value as a skilled call center agent.

Why this is a good example of a call center agent resume

• Strong action verbs: The candidate uses action verbs like “surpass,” “maintain,” and “collaborate” to describe their job responsibilities. This makes the resume more engaging and attention-grabbing.
• Includes awards: The candidate was recognized as “Employee of the Month” three times, which highlights their exceptional performance in previous roles.

Our call center resume examples for different experience levels will help show you how to showcase your key skills and qualifications whether you’re just starting out or are moving into more senior leadership roles.

Call center resume (no experience)

Breaking into call center work without prior experience can be challenging, but our no experience call center resume example will show you how to craft a compelling resume that emphasizes your transferable skills and potential.

Why this is a good call center resume example for candidates with no experience

• Transferable skills: The candidate’s work experience mentions customer service, sales, cash handling, and teamwork. Demonstrating these transferable skills helps compensate for their lack of direct call center experience.
• Leadership experience: Training new servers is a leadership accomplishment that demonstrates the candidate has the potential to mentor and train others, which is valuable in a call center environment.

Call center manager (supervisor) resume

As a call center manager or supervisor, your resume should showcase your leadership skills, ability to manage teams, and drive performance improvements. For example:

Why this is a good example of a call center manager resume

• Specific initiatives: Specific initiatives that the candidate spearheaded are mentioned. For example, implementing a training program, executing a workforce management strategy, and spearheading a quality assurance initiative. This demonstrates the candidate’s range of skills.
• Improved outcomes: The candidate mentions the outcomes of previous initiatives, such as the training program they implemented resulting in reduced call handling time and increased first call resolution.

To help you write your resume, here are four tips on how to make yours stand out from the competition.

1. Start with a strong resume objective

Your resume objective is the first thing a hiring manager will read, so it’s crucial to make a strong impression right from the start. A well-written objective should mention your key skills and how you hope to contribute to your next role.

Here are some examples:

Experienced call center professional resume

Enthusiastic and empathetic Call Center Representative with 5+ years of experience in handling inbound calls and resolving customer inquiries. Skilled in active listening, problem-solving, and maintaining a positive attitude under pressure. Consistently achieved a 92% customer satisfaction rating and exceeded monthly targets. Seeking to bring my strong communication skills and customer focus to provide exceptional support in my next role.

Technical support call center resume

Highly skilled Technical Support Specialist with 4+ years of experience troubleshooting software and hardware issues for customers. Proficient in explaining complex technical concepts to non-technical users and providing step-by-step guidance. Achieved a 90% first-call resolution rate and reduced average handle time by 15%. Eager to apply my technical expertise and problem-solving abilities to drive customer success in my next position.

Call center supervisor resume

Experienced Call Center Team Leader with 6+ years of experience managing and motivating teams of up to 20 agents. Skilled in coaching, providing feedback, and fostering a positive team culture. Implemented new training programs that reduced average handle time by 10% and increased customer satisfaction scores by 15%. Strong leadership and communication skills with a focus on continuous improvement. Seeking to apply my leadership abilities and passion for employee development to drive team success in my next management role.

2. Emphasize your hard and soft skills

Successful call center employees need to have a range of hard and soft skills. Hard skills are the technical abilities and knowledge required to perform your job duties, while soft skills are the personal attributes and interpersonal abilities that enable you to work effectively with others.

To highlight your hard skills, create a dedicated “Skills” section on your resume. Here, you can list your proficiency in relevant skills, such as:

• Call center software (e.g., Zendesk, Salesforce, Genesys)
• Customer Relationship Management (CRM) systems
• Helpdesk and ticketing systems
• Knowledge of specific products or services
• Typing speed and accuracy
• Language proficiency (if applicable)

While your hard skills demonstrate your technical qualifications, your soft skills are equally important in a call center role. Soft skills such as communication, active listening, empathy, problem-solving, and time management are essential for providing excellent customer service and working collaboratively with your team.

You shouldn’t list your soft skills in your skills section. Instead, weave them into your work experience bullet points. For example:

Demonstrated active listening and empathy to understand customer needs and provide tailored solutions, resulting in a 95% customer satisfaction rating

3. Back up your work experience with hard data

When describing your work experience, you should provide concrete examples of your accomplishments and back them up with hard numbers wherever possible.

Quantifying achievements on your resume helps hiring managers better understand the impact you’ve made in your previous roles and demonstrates your ability to drive results.

Here are some examples of how you can quantify your work experience as a call center employee:

Handled an average of 80+ inbound customer calls per day , consistently meeting or exceeding the department’s targets for call volume and resolution time. Achieved a 95% customer satisfaction rating based on post-call surveys Resolved 87% of customer inquiries on the first call , reducing the need for escalations and callbacks and improving overall customer satisfaction

Here are some other quantifiable metrics you can use on your call center resume:

• Number of calls handled per day, week, or month
• Average handle time
• First call resolution rate
• Customer satisfaction ratings
• Percentage of calls meeting or exceeding quality assurance standards
• Number of successful upsells or cross-sells
• Revenue generated through sales or upgrades
• Percentage of quota attainment for sales or revenue targets
• Number of customer issues or tickets resolved
• Average time to resolve customer issues
• Percentage of calls answered within a specific time frame (e.g., 30 seconds)
• Number of customer complaints resolved or escalated
• Number of new accounts or customers acquired
• Number of team members trained or mentored
• Participation in special projects or initiatives and their quantifiable results (e.g., reduced call volume by X% through proactive outreach campaign)

4. Fill in your education section

While many call center positions may not require formal education beyond a high school diploma or GED, it’s still important to include your educational background on your resume. Listing your education shows hiring managers that you have a foundation of knowledge and skills that can be applied to your role in the call center.

If you have completed any college coursework, earned a degree, or obtained a professional certification, be sure to include this information in the education section of your resume. Here’s an example of how you might format this section:

EDUCATION Bachelor of Arts in Communication Northwestern College, North Haven, CT May 20XX

If you haven’t completed any college, you can list your high school education, like this:

EDUCATION High School Diploma Greenville Regional High School Greenville, NC

Resume examples for different industries

Not sure what your resume should look like? The best way to learn is by taking inspiration from resume examples written by other candidates in your industry.

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