Identify Goal
Define Problem
Define Problem
Gather Data
Define Causes
Identify Options
Clarify Problem
Generate Ideas
Evaluate Options
Generate Ideas
Choose the Best Solution
Implement Solution
Select Solution
Take Action
MacLeod offers her own problem solving procedure, which echoes the above steps:
“1. Recognize the Problem: State what you see. Sometimes the problem is covert. 2. Identify: Get the facts — What exactly happened? What is the issue? 3. and 4. Explore and Connect: Dig deeper and encourage group members to relate their similar experiences. Now you're getting more into the feelings and background [of the situation], not just the facts. 5. Possible Solutions: Consider and brainstorm ideas for resolution. 6. Implement: Choose a solution and try it out — this could be role play and/or a discussion of how the solution would be put in place. 7. Evaluate: Revisit to see if the solution was successful or not.”
Many of these problem solving techniques can be used in concert with one another, or multiple can be appropriate for any given problem. It’s less about facilitating a perfect CPS session, and more about encouraging team members to continually think outside the box and push beyond personal boundaries that inhibit their innovative thinking. So, try out several methods, find those that resonate best with your team, and continue adopting new techniques and adapting your processes along the way.
Empower your people to go above and beyond with a flexible platform designed to match the needs of your team — and adapt as those needs change.
The Smartsheet platform makes it easy to plan, capture, manage, and report on work from anywhere, helping your team be more effective and get more done. Report on key metrics and get real-time visibility into work as it happens with roll-up reports, dashboards, and automated workflows built to keep your team connected and informed.
When teams have clarity into the work getting done, there’s no telling how much more they can accomplish in the same amount of time. Try Smartsheet for free, today.
Join the 150,000+ facilitators using SessionLab.
A step-by-step guide to planning a workshop, 54 great online tools for workshops and meetings, how to create an unforgettable training session in 8 simple steps.
Effective problem solving is all about using the right process and following a plan tailored to the issue at hand. Recognizing your team or organization has an issue isn’t enough to come up with effective problem solving strategies.
To truly understand a problem and develop appropriate solutions, you will want to follow a solid process, follow the necessary problem solving steps, and bring all of your problem solving skills to the table. We’ll forst look at what problem solving strategies you can employ with your team when looking for a way to approach the process. We’ll then discuss the problem solving skills you need to be more effective at solving problems, complete with an activity from the SessionLab library you can use to develop that skill in your team.
Let’s get to it!
What skills do i need to be an effective problem solver, how can i improve my problem solving skills.
Problem solving strategies are methods of approaching and facilitating the process of problem-solving with a set of techniques , actions, and processes. Different strategies are more effective if you are trying to solve broad problems such as achieving higher growth versus more focused problems like, how do we improve our customer onboarding process?
Broadly, the problem solving steps outlined above should be included in any problem solving strategy though choosing where to focus your time and what approaches should be taken is where they begin to differ. You might find that some strategies ask for the problem identification to be done prior to the session or that everything happens in the course of a one day workshop.
The key similarity is that all good problem solving strategies are structured and designed. Four hours of open discussion is never going to be as productive as a four-hour workshop designed to lead a group through a problem solving process.
Good problem solving strategies are tailored to the team, organization and problem you will be attempting to solve. Here are some example problem solving strategies you can learn from or use to get started.
Often, the first step to solving problems or organizational challenges is bringing a group together effectively. Most teams have the tools, knowledge, and expertise necessary to solve their challenges – they just need some guidance in how to use leverage those skills and a structure and format that allows people to focus their energies.
Facilitated workshops are one of the most effective ways of solving problems of any scale. By designing and planning your workshop carefully, you can tailor the approach and scope to best fit the needs of your team and organization.
Workshops are an effective strategy for solving problems. By using tried and test facilitation techniques and methods, you can design and deliver a workshop that is perfectly suited to the unique variables of your organization. You may only have the capacity for a half-day workshop and so need a problem solving process to match.
By using our session planner tool and importing methods from our library of 700+ facilitation techniques, you can create the right problem solving workshop for your team. It might be that you want to encourage creative thinking or look at things from a new angle to unblock your groups approach to problem solving. By tailoring your workshop design to the purpose, you can help ensure great results.
One of the main benefits of a workshop is the structured approach to problem solving. Not only does this mean that the workshop itself will be successful, but many of the methods and techniques will help your team improve their working processes outside of the workshop.
We believe that workshops are one of the best tools you can use to improve the way your team works together. Start with a problem solving workshop and then see what team building, culture or design workshops can do for your organization!
Great for:
By using design thinking principles and methods, a design sprint is a great way of identifying, prioritizing and prototyping solutions to long term challenges that can help solve major organizational problems with quick action and measurable results.
Some familiarity with design thinking is useful, though not integral, and this strategy can really help a team align if there is some discussion around which problems should be approached first.
The stage-based structure of the design sprint is also very useful for teams new to design thinking. The inspiration phase, where you look to competitors that have solved your problem, and the rapid prototyping and testing phases are great for introducing new concepts that will benefit a team in all their future work.
It can be common for teams to look inward for solutions and so looking to the market for solutions you can iterate on can be very productive. Instilling an agile prototyping and testing mindset can also be great when helping teams move forwards – generating and testing solutions quickly can help save time in the long run and is also pretty exciting!
Organizational challenges and problems are often complicated and large scale in nature. Sometimes, trying to resolve such an issue in one swoop is simply unachievable or overwhelming. Try breaking down such problems into smaller issues that you can work on step by step. You may not be able to solve the problem of churning customers off the bat, but you can work with your team to identify smaller effort but high impact elements and work on those first.
This problem solving strategy can help a team generate momentum, prioritize and get some easy wins. It’s also a great strategy to employ with teams who are just beginning to learn how to approach the problem solving process. If you want some insight into a way to employ this strategy, we recommend looking at our design sprint template below!
Some problems are best solved by introducing a major shift in perspective or by using new methodologies that encourage your team to think differently.
Props and tools such as Methodkit , which uses a card-based toolkit for facilitation, or Lego Serious Play can be great ways to engage your team and find an inclusive, democratic problem solving strategy. Remember that play and creativity are great tools for achieving change and whatever the challenge, engaging your participants can be very effective where other strategies may have failed.
LEGO Serious Play is a problem solving methodology designed to get participants thinking differently by using 3D models and kinesthetic learning styles. By physically building LEGO models based on questions and exercises, participants are encouraged to think outside of the box and create their own responses.
Collaborate LEGO Serious Play exercises are also used to encourage communication and build problem solving skills in a group. By using this problem solving process, you can often help different kinds of learners and personality types contribute and unblock organizational problems with creative thinking.
Problem solving strategies like LEGO Serious Play are super effective at helping a team solve more skills-based problems such as communication between teams or a lack of creative thinking. Some problems are not suited to LEGO Serious Play and require a different problem solving strategy.
Card decks and method kids are great tools for those new to facilitation or for whom facilitation is not the primary role. Card decks such as the emotional culture deck can be used for complete workshops and in many cases, can be used right out of the box. Methodkit has a variety of kits designed for scenarios ranging from personal development through to personas and global challenges so you can find the right deck for your particular needs.
Having an easy to use framework that encourages creativity or a new approach can take some of the friction or planning difficulties out of the workshop process and energize a team in any setting. Simplicity is the key with these methods. By ensuring everyone on your team can get involved and engage with the process as quickly as possible can really contribute to the success of your problem solving strategy.
Looking to peers, experts and external facilitators can be a great way of approaching the problem solving process. Your team may not have the necessary expertise, insights of experience to tackle some issues, or you might simply benefit from a fresh perspective. Some problems may require bringing together an entire team, and coaching managers or team members individually might be the right approach. Remember that not all problems are best resolved in the same manner.
If you’re a solo entrepreneur, peer groups, coaches and mentors can also be invaluable at not only solving specific business problems, but in providing a support network for resolving future challenges. One great approach is to join a Mastermind Group and link up with like-minded individuals and all grow together. Remember that however you approach the sourcing of external advice, do so thoughtfully, respectfully and honestly. Reciprocate where you can and prepare to be surprised by just how kind and helpful your peers can be!
Problem solving in large organizations with lots of skilled team members is one thing, but how about if you work for yourself or in a very small team without the capacity to get the most from a design sprint or LEGO Serious Play session?
A mastermind group – sometimes known as a peer advisory board – is where a group of people come together to support one another in their own goals, challenges, and businesses. Each participant comes to the group with their own purpose and the other members of the group will help them create solutions, brainstorm ideas, and support one another.
Mastermind groups are very effective in creating an energized, supportive atmosphere that can deliver meaningful results. Learning from peers from outside of your organization or industry can really help unlock new ways of thinking and drive growth. Access to the experience and skills of your peers can be invaluable in helping fill the gaps in your own ability, particularly in young companies.
A mastermind group is a great solution for solo entrepreneurs, small teams, or for organizations that feel that external expertise or fresh perspectives will be beneficial for them. It is worth noting that Mastermind groups are often only as good as the participants and what they can bring to the group. Participants need to be committed, engaged and understand how to work in this context.
Receiving advice from a business coach or building a mentor/mentee relationship can be an effective way of resolving certain challenges. The one-to-one format of most coaching and mentor relationships can really help solve the challenges those individuals are having and benefit the organization as a result.
A great mentor can be invaluable when it comes to spotting potential problems before they arise and coming to understand a mentee very well has a host of other business benefits. You might run an internal mentorship program to help develop your team’s problem solving skills and strategies or as part of a large learning and development program. External coaches can also be an important part of your problem solving strategy, filling skills gaps for your management team or helping with specific business issues.
Now we’ve explored the problem solving process and the steps you will want to go through in order to have an effective session, let’s look at the skills you and your team need to be more effective problem solvers.
Problem solving skills are highly sought after, whatever industry or team you work in. Organizations are keen to employ people who are able to approach problems thoughtfully and find strong, realistic solutions. Whether you are a facilitator , a team leader or a developer, being an effective problem solver is a skill you’ll want to develop.
Problem solving skills form a whole suite of techniques and approaches that an individual uses to not only identify problems but to discuss them productively before then developing appropriate solutions.
Here are some of the most important problem solving skills everyone from executives to junior staff members should learn. We’ve also included an activity or exercise from the SessionLab library that can help you and your team develop that skill.
If you’re running a workshop or training session to try and improve problem solving skills in your team, try using these methods to supercharge your process!
Active listening is one of the most important skills anyone who works with people can possess. In short, active listening is a technique used to not only better understand what is being said by an individual, but also to be more aware of the underlying message the speaker is trying to convey. When it comes to problem solving, active listening is integral for understanding the position of every participant and to clarify the challenges, ideas and solutions they bring to the table.
Some active listening skills include:
Active Listening #hyperisland #skills #active listening #remote-friendly This activity supports participants to reflect on a question and generate their own solutions using simple principles of active listening and peer coaching. It’s an excellent introduction to active listening but can also be used with groups that are already familiar with it. Participants work in groups of three and take turns being: “the subject”, the listener, and the observer.
All problem solving models require strong analytical skills, particularly during the beginning of the process and when it comes to analyzing how solutions have performed.
Analytical skills are primarily focused on performing an effective analysis by collecting, studying and parsing data related to a problem or opportunity.
It often involves spotting patterns, being able to see things from different perspectives and using observable facts and data to make suggestions or produce insight.
Analytical skills are also important at every stage of the problem solving process and by having these skills, you can ensure that any ideas or solutions you create or backed up analytically and have been sufficiently thought out.
Nine Whys #innovation #issue analysis #liberating structures With breathtaking simplicity, you can rapidly clarify for individuals and a group what is essentially important in their work. You can quickly reveal when a compelling purpose is missing in a gathering and avoid moving forward without clarity. When a group discovers an unambiguous shared purpose, more freedom and more responsibility are unleashed. You have laid the foundation for spreading and scaling innovations with fidelity.
Trying to solve problems on your own is difficult. Being able to collaborate effectively, with a free exchange of ideas, to delegate and be a productive member of a team is hugely important to all problem solving strategies.
Remember that whatever your role, collaboration is integral, and in a problem solving process, you are all working together to find the best solution for everyone.
Marshmallow challenge with debriefing #teamwork #team #leadership #collaboration In eighteen minutes, teams must build the tallest free-standing structure out of 20 sticks of spaghetti, one yard of tape, one yard of string, and one marshmallow. The marshmallow needs to be on top. The Marshmallow Challenge was developed by Tom Wujec, who has done the activity with hundreds of groups around the world. Visit the Marshmallow Challenge website for more information. This version has an extra debriefing question added with sample questions focusing on roles within the team.
Being an effective communicator means being empathetic, clear and succinct, asking the right questions, and demonstrating active listening skills throughout any discussion or meeting.
In a problem solving setting, you need to communicate well in order to progress through each stage of the process effectively. As a team leader, it may also fall to you to facilitate communication between parties who may not see eye to eye. Effective communication also means helping others to express themselves and be heard in a group.
Bus Trip #feedback #communication #appreciation #closing #thiagi #team This is one of my favourite feedback games. I use Bus Trip at the end of a training session or a meeting, and I use it all the time. The game creates a massive amount of energy with lots of smiles, laughs, and sometimes even a teardrop or two.
Creative problem solving skills can be some of the best tools in your arsenal. Thinking creatively, being able to generate lots of ideas and come up with out of the box solutions is useful at every step of the process.
The kinds of problems you will likely discuss in a problem solving workshop are often difficult to solve, and by approaching things in a fresh, creative manner, you can often create more innovative solutions.
Having practical creative skills is also a boon when it comes to problem solving. If you can help create quality design sketches and prototypes in record time, it can help bring a team to alignment more quickly or provide a base for further iteration.
The paper clip method #sharing #creativity #warm up #idea generation #brainstorming The power of brainstorming. A training for project leaders, creativity training, and to catalyse getting new solutions.
Critical thinking is one of the fundamental problem solving skills you’ll want to develop when working on developing solutions. Critical thinking is the ability to analyze, rationalize and evaluate while being aware of personal bias, outlying factors and remaining open-minded.
Defining and analyzing problems without deploying critical thinking skills can mean you and your team go down the wrong path. Developing solutions to complex issues requires critical thinking too – ensuring your team considers all possibilities and rationally evaluating them.
Agreement-Certainty Matrix #issue analysis #liberating structures #problem solving You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic . A problem is simple when it can be solved reliably with practices that are easy to duplicate. It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably. A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail. Chaotic is when the context is too turbulent to identify a path forward. A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.” The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.
Though it shares lots of space with general analytical skills, data analysis skills are something you want to cultivate in their own right in order to be an effective problem solver.
Being good at data analysis doesn’t just mean being able to find insights from data, but also selecting the appropriate data for a given issue, interpreting it effectively and knowing how to model and present that data. Depending on the problem at hand, it might also include a working knowledge of specific data analysis tools and procedures.
Having a solid grasp of data analysis techniques is useful if you’re leading a problem solving workshop but if you’re not an expert, don’t worry. Bring people into the group who has this skill set and help your team be more effective as a result.
All problems need a solution and all solutions require that someone make the decision to implement them. Without strong decision making skills, teams can become bogged down in discussion and less effective as a result.
Making decisions is a key part of the problem solving process. It’s important to remember that decision making is not restricted to the leadership team. Every staff member makes decisions every day and developing these skills ensures that your team is able to solve problems at any scale. Remember that making decisions does not mean leaping to the first solution but weighing up the options and coming to an informed, well thought out solution to any given problem that works for the whole team.
Lightning Decision Jam (LDJ) #action #decision making #problem solving #issue analysis #innovation #design #remote-friendly The problem with anything that requires creative thinking is that it’s easy to get lost—lose focus and fall into the trap of having useless, open-ended, unstructured discussions. Here’s the most effective solution I’ve found: Replace all open, unstructured discussion with a clear process. What to use this exercise for: Anything which requires a group of people to make decisions, solve problems or discuss challenges. It’s always good to frame an LDJ session with a broad topic, here are some examples: The conversion flow of our checkout Our internal design process How we organise events Keeping up with our competition Improving sales flow
Most complex organizational problems require multiple people to be involved in delivering the solution. Ensuring that the team and organization can depend on you to take the necessary actions and communicate where necessary is key to ensuring problems are solved effectively.
Being dependable also means working to deadlines and to brief. It is often a matter of creating trust in a team so that everyone can depend on one another to complete the agreed actions in the agreed time frame so that the team can move forward together. Being undependable can create problems of friction and can limit the effectiveness of your solutions so be sure to bear this in mind throughout a project.
Team Purpose & Culture #team #hyperisland #culture #remote-friendly This is an essential process designed to help teams define their purpose (why they exist) and their culture (how they work together to achieve that purpose). Defining these two things will help any team to be more focused and aligned. With support of tangible examples from other companies, the team members work as individuals and a group to codify the way they work together. The goal is a visual manifestation of both the purpose and culture that can be put up in the team’s work space.
Emotional intelligence is an important skill for any successful team member, whether communicating internally or with clients or users. In the problem solving process, emotional intelligence means being attuned to how people are feeling and thinking, communicating effectively and being self-aware of what you bring to a room.
There are often differences of opinion when working through problem solving processes, and it can be easy to let things become impassioned or combative. Developing your emotional intelligence means being empathetic to your colleagues and managing your own emotions throughout the problem and solution process. Be kind, be thoughtful and put your points across care and attention.
Being emotionally intelligent is a skill for life and by deploying it at work, you can not only work efficiently but empathetically. Check out the emotional culture workshop template for more!
As we’ve clarified in our facilitation skills post, facilitation is the art of leading people through processes towards agreed-upon objectives in a manner that encourages participation, ownership, and creativity by all those involved. While facilitation is a set of interrelated skills in itself, the broad definition of facilitation can be invaluable when it comes to problem solving. Leading a team through a problem solving process is made more effective if you improve and utilize facilitation skills – whether you’re a manager, team leader or external stakeholder.
The Six Thinking Hats #creative thinking #meeting facilitation #problem solving #issue resolution #idea generation #conflict resolution The Six Thinking Hats are used by individuals and groups to separate out conflicting styles of thinking. They enable and encourage a group of people to think constructively together in exploring and implementing change, rather than using argument to fight over who is right and who is wrong.
Being flexible is a vital skill when it comes to problem solving. This does not mean immediately bowing to pressure or changing your opinion quickly: instead, being flexible is all about seeing things from new perspectives, receiving new information and factoring it into your thought process.
Flexibility is also important when it comes to rolling out solutions. It might be that other organizational projects have greater priority or require the same resources as your chosen solution. Being flexible means understanding needs and challenges across the team and being open to shifting or arranging your own schedule as necessary. Again, this does not mean immediately making way for other projects. It’s about articulating your own needs, understanding the needs of others and being able to come to a meaningful compromise.
The Creativity Dice #creativity #problem solving #thiagi #issue analysis Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.
Working in any group can lead to unconscious elements of groupthink or situations in which you may not wish to be entirely honest. Disagreeing with the opinions of the executive team or wishing to save the feelings of a coworker can be tricky to navigate, but being honest is absolutely vital when to comes to developing effective solutions and ensuring your voice is heard.
Remember that being honest does not mean being brutally candid. You can deliver your honest feedback and opinions thoughtfully and without creating friction by using other skills such as emotional intelligence.
Explore your Values #hyperisland #skills #values #remote-friendly Your Values is an exercise for participants to explore what their most important values are. It’s done in an intuitive and rapid way to encourage participants to follow their intuitive feeling rather than over-thinking and finding the “correct” values. It is a good exercise to use to initiate reflection and dialogue around personal values.
The problem solving process is multi-faceted and requires different approaches at certain points of the process. Taking initiative to bring problems to the attention of the team, collect data or lead the solution creating process is always valuable. You might even roadtest your own small scale solutions or brainstorm before a session. Taking initiative is particularly effective if you have good deal of knowledge in that area or have ownership of a particular project and want to get things kickstarted.
That said, be sure to remember to honor the process and work in service of the team. If you are asked to own one part of the problem solving process and you don’t complete that task because your initiative leads you to work on something else, that’s not an effective method of solving business challenges.
15% Solutions #action #liberating structures #remote-friendly You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference. 15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change. With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.
A particularly useful problem solving skill for product owners or managers is the ability to remain impartial throughout much of the process. In practice, this means treating all points of view and ideas brought forward in a meeting equally and ensuring that your own areas of interest or ownership are not favored over others.
There may be a stage in the process where a decision maker has to weigh the cost and ROI of possible solutions against the company roadmap though even then, ensuring that the decision made is based on merit and not personal opinion.
Empathy map #frame insights #create #design #issue analysis An empathy map is a tool to help a design team to empathize with the people they are designing for. You can make an empathy map for a group of people or for a persona. To be used after doing personas when more insights are needed.
Being a good leader means getting a team aligned, energized and focused around a common goal. In the problem solving process, strong leadership helps ensure that the process is efficient, that any conflicts are resolved and that a team is managed in the direction of success.
It’s common for managers or executives to assume this role in a problem solving workshop, though it’s important that the leader maintains impartiality and does not bulldoze the group in a particular direction. Remember that good leadership means working in service of the purpose and team and ensuring the workshop is a safe space for employees of any level to contribute. Take a look at our leadership games and activities post for more exercises and methods to help improve leadership in your organization.
Leadership Pizza #leadership #team #remote-friendly This leadership development activity offers a self-assessment framework for people to first identify what skills, attributes and attitudes they find important for effective leadership, and then assess their own development and initiate goal setting.
In the context of problem solving, mediation is important in keeping a team engaged, happy and free of conflict. When leading or facilitating a problem solving workshop, you are likely to run into differences of opinion. Depending on the nature of the problem, certain issues may be brought up that are emotive in nature.
Being an effective mediator means helping those people on either side of such a divide are heard, listen to one another and encouraged to find common ground and a resolution. Mediating skills are useful for leaders and managers in many situations and the problem solving process is no different.
Conflict Responses #hyperisland #team #issue resolution A workshop for a team to reflect on past conflicts, and use them to generate guidelines for effective conflict handling. The workshop uses the Thomas-Killman model of conflict responses to frame a reflective discussion. Use it to open up a discussion around conflict with a team.
Solving organizational problems is much more effective when following a process or problem solving model. Planning skills are vital in order to structure, deliver and follow-through on a problem solving workshop and ensure your solutions are intelligently deployed.
Planning skills include the ability to organize tasks and a team, plan and design the process and take into account any potential challenges. Taking the time to plan carefully can save time and frustration later in the process and is valuable for ensuring a team is positioned for success.
3 Action Steps #hyperisland #action #remote-friendly This is a small-scale strategic planning session that helps groups and individuals to take action toward a desired change. It is often used at the end of a workshop or programme. The group discusses and agrees on a vision, then creates some action steps that will lead them towards that vision. The scope of the challenge is also defined, through discussion of the helpful and harmful factors influencing the group.
As organisations grow, the scale and variation of problems they face multiplies. Your team or is likely to face numerous challenges in different areas and so having the skills to analyze and prioritize becomes very important, particularly for those in leadership roles.
A thorough problem solving process is likely to deliver multiple solutions and you may have several different problems you wish to solve simultaneously. Prioritization is the ability to measure the importance, value, and effectiveness of those possible solutions and choose which to enact and in what order. The process of prioritization is integral in ensuring the biggest challenges are addressed with the most impactful solutions.
Impact and Effort Matrix #gamestorming #decision making #action #remote-friendly In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.
Some problem solving skills are utilized in a workshop or ideation phases, while others come in useful when it comes to decision making. Overseeing an entire problem solving process and ensuring its success requires strong project management skills.
While project management incorporates many of the other skills listed here, it is important to note the distinction of considering all of the factors of a project and managing them successfully. Being able to negotiate with stakeholders, manage tasks, time and people, consider costs and ROI, and tie everything together is massively helpful when going through the problem solving process.
Working out meaningful solutions to organizational challenges is only one part of the process. Thoughtfully documenting and keeping records of each problem solving step for future consultation is important in ensuring efficiency and meaningful change.
For example, some problems may be lower priority than others but can be revisited in the future. If the team has ideated on solutions and found some are not up to the task, record those so you can rule them out and avoiding repeating work. Keeping records of the process also helps you improve and refine your problem solving model next time around!
Personal Kanban #gamestorming #action #agile #project planning Personal Kanban is a tool for organizing your work to be more efficient and productive. It is based on agile methods and principles.
Conducting research to support both the identification of problems and the development of appropriate solutions is important for an effective process. Knowing where to go to collect research, how to conduct research efficiently, and identifying pieces of research are relevant are all things a good researcher can do well.
In larger groups, not everyone has to demonstrate this ability in order for a problem solving workshop to be effective. That said, having people with research skills involved in the process, particularly if they have existing area knowledge, can help ensure the solutions that are developed with data that supports their intention. Remember that being able to deliver the results of research efficiently and in a way the team can easily understand is also important. The best data in the world is only as effective as how it is delivered and interpreted.
Customer experience map #ideation #concepts #research #design #issue analysis #remote-friendly Customer experience mapping is a method of documenting and visualizing the experience a customer has as they use the product or service. It also maps out their responses to their experiences. To be used when there is a solution (even in a conceptual stage) that can be analyzed.
Managing risk is an often overlooked part of the problem solving process. Solutions are often developed with the intention of reducing exposure to risk or solving issues that create risk but sometimes, great solutions are more experimental in nature and as such, deploying them needs to be carefully considered.
Managing risk means acknowledging that there may be risks associated with more out of the box solutions or trying new things, but that this must be measured against the possible benefits and other organizational factors.
Be informed, get the right data and stakeholders in the room and you can appropriately factor risk into your decision making process.
Decisions, Decisions… #communication #decision making #thiagi #action #issue analysis When it comes to decision-making, why are some of us more prone to take risks while others are risk-averse? One explanation might be the way the decision and options were presented. This exercise, based on Kahneman and Tversky’s classic study , illustrates how the framing effect influences our judgement and our ability to make decisions . The participants are divided into two groups. Both groups are presented with the same problem and two alternative programs for solving them. The two programs both have the same consequences but are presented differently. The debriefing discussion examines how the framing of the program impacted the participant’s decision.
No single person is as good at problem solving as a team. Building an effective team and helping them come together around a common purpose is one of the most important problem solving skills, doubly so for leaders. By bringing a team together and helping them work efficiently, you pave the way for team ownership of a problem and the development of effective solutions.
In a problem solving workshop, it can be tempting to jump right into the deep end, though taking the time to break the ice, energize the team and align them with a game or exercise will pay off over the course of the day.
Remember that you will likely go through the problem solving process multiple times over an organization’s lifespan and building a strong team culture will make future problem solving more effective. It’s also great to work with people you know, trust and have fun with. Working on team building in and out of the problem solving process is a hallmark of successful teams that can work together to solve business problems.
9 Dimensions Team Building Activity #ice breaker #teambuilding #team #remote-friendly 9 Dimensions is a powerful activity designed to build relationships and trust among team members. There are 2 variations of this icebreaker. The first version is for teams who want to get to know each other better. The second version is for teams who want to explore how they are working together as a team.
The problem solving process is designed to lead a team from identifying a problem through to delivering a solution and evaluating its effectiveness. Without effective time management skills or timeboxing of tasks, it can be easy for a team to get bogged down or be inefficient.
By using a problem solving model and carefully designing your workshop, you can allocate time efficiently and trust that the process will deliver the results you need in a good timeframe.
Time management also comes into play when it comes to rolling out solutions, particularly those that are experimental in nature. Having a clear timeframe for implementing and evaluating solutions is vital for ensuring their success and being able to pivot if necessary.
Improving your skills at problem solving is often a career-long pursuit though there are methods you can use to make the learning process more efficient and to supercharge your problem solving skillset.
Remember that the skills you need to be a great problem solver have a large overlap with those skills you need to be effective in any role. Investing time and effort to develop your active listening or critical thinking skills is valuable in any context. Here are 7 ways to improve your problem solving skills.
Remember that your team is an excellent source of skills, wisdom, and techniques and that you should all take advantage of one another where possible. Best practices that one team has for solving problems, conducting research or making decisions should be shared across the organization. If you have in-house staff that have done active listening training or are data analysis pros, have them lead a training session.
Your team is one of your best resources. Create space and internal processes for the sharing of skills so that you can all grow together.
Once you’ve figured out you have a skills gap, the next step is to take action to fill that skills gap. That might be by asking your superior for training or coaching, or liaising with team members with that skill set. You might even attend specialized training for certain skills – active listening or critical thinking, for example, are business-critical skills that are regularly offered as part of a training scheme.
Whatever method you choose, remember that taking action of some description is necessary for growth. Whether that means practicing, getting help, attending training or doing some background reading, taking active steps to improve your skills is the way to go.
Problem solving can be complicated, particularly when attempting to solve large problems for the first time. Using a problem solving process helps give structure to your problem solving efforts and focus on creating outcomes, rather than worrying about the format.
Tools such as the seven-step problem solving process above are effective because not only do they feature steps that will help a team solve problems, they also develop skills along the way. Each step asks for people to engage with the process using different skills and in doing so, helps the team learn and grow together. Group processes of varying complexity and purpose can also be found in the SessionLab library of facilitation techniques . Using a tried and tested process and really help ease the learning curve for both those leading such a process, as well as those undergoing the purpose.
Effective teams make decisions about where they should and shouldn’t expend additional effort. By using a problem solving process, you can focus on the things that matter, rather than stumbling towards a solution haphazardly.
Some skills gaps are more obvious than others. It’s possible that your perception of your active listening skills differs from those of your colleagues.
It’s valuable to create a system where team members can provide feedback in an ordered and friendly manner so they can all learn from one another. Only by identifying areas of improvement can you then work to improve them.
Remember that feedback systems require oversight and consideration so that they don’t turn into a place to complain about colleagues. Design the system intelligently so that you encourage the creation of learning opportunities, rather than encouraging people to list their pet peeves.
While practice might not make perfect, it does make the problem solving process easier. If you are having trouble with critical thinking, don’t shy away from doing it. Get involved where you can and stretch those muscles as regularly as possible.
Problem solving skills come more naturally to some than to others and that’s okay. Take opportunities to get involved and see where you can practice your skills in situations outside of a workshop context. Try collaborating in other circumstances at work or conduct data analysis on your own projects. You can often develop those skills you need for problem solving simply by doing them. Get involved!
Learn from the best. Our library of 700+ facilitation techniques is full of activities and methods that help develop the skills you need to be an effective problem solver. Check out our templates to see how to approach problem solving and other organizational challenges in a structured and intelligent manner.
There is no single approach to improving problem solving skills, but by using the techniques employed by others you can learn from their example and develop processes that have seen proven results.
Using tried and tested exercises that you know well can help deliver results, but you do run the risk of missing out on the learning opportunities offered by new approaches. As with the problem solving process, changing your mindset can remove blockages and be used to develop your problem solving skills.
Most teams have members with mixed skill sets and specialties. Mix people from different teams and share skills and different points of view. Teach your customer support team how to use design thinking methods or help your developers with conflict resolution techniques. Try switching perspectives with facilitation techniques like Flip It! or by using new problem solving methodologies or models. Give design thinking, liberating structures or lego serious play a try if you want to try a new approach. You will find that framing problems in new ways and using existing skills in new contexts can be hugely useful for personal development and improving your skillset. It’s also a lot of fun to try new things. Give it a go!
Encountering business challenges and needing to find appropriate solutions is not unique to your organization. Lots of very smart people have developed methods, theories and approaches to help develop problem solving skills and create effective solutions. Learn from them!
Books like The Art of Thinking Clearly , Think Smarter, or Thinking Fast, Thinking Slow are great places to start, though it’s also worth looking at blogs related to organizations facing similar problems to yours, or browsing for success stories. Seeing how Dropbox massively increased growth and working backward can help you see the skills or approach you might be lacking to solve that same problem. Learning from others by reading their stories or approaches can be time-consuming but ultimately rewarding.
A tired, distracted mind is not in the best position to learn new skills. It can be tempted to burn the candle at both ends and develop problem solving skills outside of work. Absolutely use your time effectively and take opportunities for self-improvement, though remember that rest is hugely important and that without letting your brain rest, you cannot be at your most effective.
Creating distance between yourself and the problem you might be facing can also be useful. By letting an idea sit, you can find that a better one presents itself or you can develop it further. Take regular breaks when working and create a space for downtime. Remember that working smarter is preferable to working harder and that self-care is important for any effective learning or improvement process.
Now we’ve explored some of the key problem solving skills and the problem solving steps necessary for an effective process, you’re ready to begin developing more effective solutions and leading problem solving workshops.
Need more inspiration? Check out our post on problem solving activities you can use when guiding a group towards a great solution in your next workshop or meeting. Have questions? Did you have a great problem solving technique you use with your team? Get in touch in the comments below. We’d love to chat!
James Smart is Head of Content at SessionLab. He’s also a creative facilitator who has run workshops and designed courses for establishments like the National Centre for Writing, UK. He especially enjoys working with young people and empowering others in their creative practice.
Your email address will not be published. Required fields are marked *
Going from a mere idea to a workshop that delivers results for your clients can feel like a daunting task. In this piece, we will shine a light on all the work behind the scenes and help you learn how to plan a workshop from start to finish. On a good day, facilitation can feel like effortless magic, but that is mostly the result of backstage work, foresight, and a lot of careful planning. Read on to learn a step-by-step approach to breaking the process of planning a workshop into small, manageable chunks. The flow starts with the first meeting with a client to define the purposes of a workshop.…
Effective online tools are a necessity for smooth and engaging virtual workshops and meetings. But how do you choose the right ones? Do you sometimes feel that the good old pen and paper or MS Office toolkit and email leaves you struggling to stay on top of managing and delivering your workshop? Fortunately, there are plenty of great workshop tools to make your life easier when you need to facilitate a meeting and lead workshops. In this post, we’ll share our favorite online tools you can use to make your life easier and run better workshops and meetings. In fact, there are plenty of free online workshop tools and meeting…
How does learning work? A clever 9-year-old once told me: “I know I am learning something new when I am surprised.” The science of adult learning tells us that, in order to learn new skills (which, unsurprisingly, is harder for adults to do than kids) grown-ups need to first get into a specific headspace. In a business, this approach is often employed in a training session where employees learn new skills or work on professional development. But how do you ensure your training is effective? In this guide, we'll explore how to create an effective training session plan and run engaging training sessions. As team leader, project manager, or consultant,…
Join the 150,000 facilitators using SessionLab
Sign up for free
Solve complex problems with an innovative structure & refined simplicity that yields speed to resolution .
Sleepless nights and stressed out days don’t have to be your normal. You need a different approach.
Most companies live with unsolved problems. Are you tired of hearing “it can’t be solved” or “that’s just how it works”? Are you fed up with having a growing list of problems and a shrinking list of solutions?
There is another way. You can change it.
years of problem-solving experience
crisis problems resolved over the past decade
problem solvers developed and certified in the past 10 years
Problem solving services to fit your application, industry, and team.
Solve complex technical problems fast by converging on the hidden cause
Expose & address high risk issues before your product launches.
Discover the source of business process failures without all the finger pointing
Maximize problem solving ROI by building competency and culture
Maximize problem solving ROI by building a competency and culture
Reduce and eliminate quality & process problems with an expert partner to guide you in solving the “unsolveable” problems.
Each business is different & our recommendations for yours will be customized down to the last detail. As a global problem solving resource, we have problem solvers that understand and speak your language.
We’ll solidify our partnership with a custom proposal and an agreement. Our partners often don’t want their business in the public eye. Our agreement encompasses both privacy and IP.
Our experts guide your team to actual results. From programs geared toward root cause training to urgent problem solving needs, our strategy yields rapid resolution for your toughest issues.
When you can solve tough problems consistently, everyone wants you on their team. You can breathe easy knowing that your team is equipped to handle anything.
Problem Solved.
Results Delivered.
Executive vp - problem solving.
John Abrahamian is a highly respected problem solver as well as an expert in the field of Lean manufacturing, with a career spanning over three decades. Throughout his career, John has become renowned for his innovative approach to problem-solving and his unwavering dedication to customer satisfaction. After receiving his BS in Mechanical Engineering from the University of Connecticut in 1985, John began his career as a design and development engineer at Pratt & Whitney. It was during this time that his interest in problem-solving first emerged. By 1994, John had become a Continuous Improvement Manager at the company. During his tenure, John led Pratt & Whitney’s efforts in Lean manufacturing and Value Engineering. In 1990, John began pursuing his MBA in Operations Management, where he was first introduced to the concept of Lean manufacturing, and this influenced the direction of his career. In 1996, he was encouraged by his Pratt & Whitney team to take Shainin Red X training, building on his Lean manufacturing efforts. This training proved to be a turning point in John’s career, igniting his passion for problem-solving and setting him on a path to becoming one of the industry’s most respected experts. In 1998, John joined Shainin, where he has spent the last 25 years pursuing his passion for problem-solving. During his time here, John has developed innovative approaches to problem-solving, having received a US Patent for a problem-solving method. He also integrated function analysis into Shainin methods, seeding what would ultimately become Resilient Engineering. Despite his busy schedule, John still finds time to pursue his hobbies, which include golfing, stand-up paddleboarding, and skeet shooting. He especially enjoys traveling with his wife and spending time with family, including his three grandsons. Having the opportunity to work in a wide variety of industries, experiencing different cultures and meeting new and interesting people gives John the kind of job satisfaction that makes him grateful to be in this field of work. He truly enjoys creating meaningful relationships with his customers and inspiring ordinary engineers to become extraordinary problem solvers.
by Dr Valeria Lo Iacono | Last updated Aug 28, 2024
These Problem-Solving training course materials are for you to provide training and for teaching sessions on how to solve fairly complex problems as workplace training. Suitable to train leaders, managers, and employees (and also students as needed) at any level.
Page Contents
With this Course, Instantly Download
✔ 55 PowerPoint slide deck (includes tutor notes on each slide)
✔ 89-page Trainers workbook
✔ Course documents (including sign-in sheet, course evaluation sheet, course outline, suggested reading list document)
✔ Participants’ workbook, which includes a list of further readings.
✔ Five activities handouts, which include scenarios and templates for class activities.
✔ Course certificate (printable to hand to participants)
✔ A PDF guide with suggestions on how to adapt the activities for teaching the course online, if you ever need to.
Documents are delivered using MS Word, PDF (in case you do not have MS Word), and PowerPoint.
This training package is:
The materials guide the participants through a seven-step problem-solving process and introduce them to some useful techniques (some creative and some more analytical) they can apply to help them find solutions to their problems.
Click on the slides below to magnify
British GBP £119 (approx. USD$149)
Teaching problem solving.
Print Version
Expert vs. novice problem solvers, communicate.
Experts (teachers) in a particular field are often so fluent in solving problems from that field that they can find it difficult to articulate the problem solving principles and strategies they use to novices (students) in their field because these principles and strategies are second nature to the expert. To teach students problem solving skills, a teacher should be aware of principles and strategies of good problem solving in his or her discipline .
The mathematician George Polya captured the problem solving principles and strategies he used in his discipline in the book How to Solve It: A New Aspect of Mathematical Method (Princeton University Press, 1957). The book includes a summary of Polya’s problem solving heuristic as well as advice on the teaching of problem solving.
Many instructors design opportunities for students to solve “problems”. But are their students solving true problems or merely participating in practice exercises? The former stresses critical thinking and decision making skills whereas the latter requires only the application of previously learned procedures.
Problem solving is often broadly defined as "the ability to understand the environment, identify complex problems, review related information to develop, evaluate strategies and implement solutions to build the desired outcome" (Fissore, C. et al, 2021). True problem solving is the process of applying a method – not known in advance – to a problem that is subject to a specific set of conditions and that the problem solver has not seen before, in order to obtain a satisfactory solution.
Below you will find some basic principles for teaching problem solving and one model to implement in your classroom teaching.
Define the problem.
Encourage students to reflect. Once a solution has been reached, students should ask themselves the following questions:
If you would like support applying these tips to your own teaching, CTE staff members are here to help. View the CTE Support page to find the most relevant staff member to contact.
Teaching tip categories.
JGI / Jamie Grill / Getty Images
From deciding what to eat for dinner to considering whether it's the right time to buy a house, problem-solving is a large part of our daily lives. Learn some of the problem-solving strategies that exist and how to use them in real life, along with ways to overcome obstacles that are making it harder to resolve the issues you face.
In cognitive psychology , the term 'problem-solving' refers to the mental process that people go through to discover, analyze, and solve problems.
A problem exists when there is a goal that we want to achieve but the process by which we will achieve it is not obvious to us. Put another way, there is something that we want to occur in our life, yet we are not immediately certain how to make it happen.
Maybe you want a better relationship with your spouse or another family member but you're not sure how to improve it. Or you want to start a business but are unsure what steps to take. Problem-solving helps you figure out how to achieve these desires.
The problem-solving process involves:
Before problem-solving can occur, it is important to first understand the exact nature of the problem itself. If your understanding of the issue is faulty, your attempts to resolve it will also be incorrect or flawed.
Several mental processes are at work during problem-solving. Among them are:
There are many ways to go about solving a problem. Some of these strategies might be used on their own, or you may decide to employ multiple approaches when working to figure out and fix a problem.
An algorithm is a step-by-step procedure that, by following certain "rules" produces a solution. Algorithms are commonly used in mathematics to solve division or multiplication problems. But they can be used in other fields as well.
In psychology, algorithms can be used to help identify individuals with a greater risk of mental health issues. For instance, research suggests that certain algorithms might help us recognize children with an elevated risk of suicide or self-harm.
One benefit of algorithms is that they guarantee an accurate answer. However, they aren't always the best approach to problem-solving, in part because detecting patterns can be incredibly time-consuming.
There are also concerns when machine learning is involved—also known as artificial intelligence (AI)—such as whether they can accurately predict human behaviors.
Heuristics are shortcut strategies that people can use to solve a problem at hand. These "rule of thumb" approaches allow you to simplify complex problems, reducing the total number of possible solutions to a more manageable set.
If you find yourself sitting in a traffic jam, for example, you may quickly consider other routes, taking one to get moving once again. When shopping for a new car, you might think back to a prior experience when negotiating got you a lower price, then employ the same tactics.
While heuristics may be helpful when facing smaller issues, major decisions shouldn't necessarily be made using a shortcut approach. Heuristics also don't guarantee an effective solution, such as when trying to drive around a traffic jam only to find yourself on an equally crowded route.
A trial-and-error approach to problem-solving involves trying a number of potential solutions to a particular issue, then ruling out those that do not work. If you're not sure whether to buy a shirt in blue or green, for instance, you may try on each before deciding which one to purchase.
This can be a good strategy to use if you have a limited number of solutions available. But if there are many different choices available, narrowing down the possible options using another problem-solving technique can be helpful before attempting trial and error.
In some cases, the solution to a problem can appear as a sudden insight. You are facing an issue in a relationship or your career when, out of nowhere, the solution appears in your mind and you know exactly what to do.
Insight can occur when the problem in front of you is similar to an issue that you've dealt with in the past. Although, you may not recognize what is occurring since the underlying mental processes that lead to insight often happen outside of conscious awareness .
Research indicates that insight is most likely to occur during times when you are alone—such as when going on a walk by yourself, when you're in the shower, or when lying in bed after waking up.
If you're facing a problem, you can implement one or more of these strategies to find a potential solution. Here's how to use them in real life:
Problem-solving is not a flawless process as there are a number of obstacles that can interfere with our ability to solve a problem quickly and efficiently. These obstacles include:
In the end, if your goal is to become a better problem-solver, it's helpful to remember that this is a process. Thus, if you want to improve your problem-solving skills, following these steps can help lead you to your solution:
You can find a way to solve your problems as long as you keep working toward this goal—even if the best solution is simply to let go because no other good solution exists.
Sarathy V. Real world problem-solving . Front Hum Neurosci . 2018;12:261. doi:10.3389/fnhum.2018.00261
Dunbar K. Problem solving . A Companion to Cognitive Science . 2017. doi:10.1002/9781405164535.ch20
Stewart SL, Celebre A, Hirdes JP, Poss JW. Risk of suicide and self-harm in kids: The development of an algorithm to identify high-risk individuals within the children's mental health system . Child Psychiat Human Develop . 2020;51:913-924. doi:10.1007/s10578-020-00968-9
Rosenbusch H, Soldner F, Evans AM, Zeelenberg M. Supervised machine learning methods in psychology: A practical introduction with annotated R code . Soc Personal Psychol Compass . 2021;15(2):e12579. doi:10.1111/spc3.12579
Mishra S. Decision-making under risk: Integrating perspectives from biology, economics, and psychology . Personal Soc Psychol Rev . 2014;18(3):280-307. doi:10.1177/1088868314530517
Csikszentmihalyi M, Sawyer K. Creative insight: The social dimension of a solitary moment . In: The Systems Model of Creativity . 2015:73-98. doi:10.1007/978-94-017-9085-7_7
Chrysikou EG, Motyka K, Nigro C, Yang SI, Thompson-Schill SL. Functional fixedness in creative thinking tasks depends on stimulus modality . Psychol Aesthet Creat Arts . 2016;10(4):425‐435. doi:10.1037/aca0000050
Huang F, Tang S, Hu Z. Unconditional perseveration of the short-term mental set in chunk decomposition . Front Psychol . 2018;9:2568. doi:10.3389/fpsyg.2018.02568
National Alliance on Mental Illness. Warning signs and symptoms .
Mayer RE. Thinking, problem solving, cognition, 2nd ed .
Schooler JW, Ohlsson S, Brooks K. Thoughts beyond words: When language overshadows insight. J Experiment Psychol: General . 1993;122:166-183. doi:10.1037/0096-3445.2.166
By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."
Provided By: Management and Strategy Institute
Session 1: understanding the basics - introduction to problem-solving methodologies.
Welcome to the Management and Strategy Institute 5W2H Problem-Solving Method Training! In this session, we will embark on a journey to explore the fundamental concepts of problem-solving and structured methodologies’ role in effectively addressing challenges.
Problem-solving is an integral part of our daily lives, both personally and professionally. Whether it’s resolving conflicts, improving processes, or making critical decisions, we encounter problems regularly.
These problems come in all shapes and sizes, from simple puzzles to complex organizational issues.
Understanding how to approach and solve these problems is essential for personal growth and career development. Effective problem-solving can increase productivity, improved decision-making, better relationships, and innovative solutions to long-standing challenges.
Before delving into structured methodologies, it’s crucial to recognize the common challenges we face when trying to solve problems:
Structured problem-solving methodologies provide a systematic approach to addressing challenges. They offer a clear framework, step-by-step guidance, and tools to ensure that problems are thoroughly analyzed and solutions are based on evidence and data.
Examples of well-known structured methodologies include the Plan-Do-Check-Act (PDCA) cycle, the Define – Measure – Analyze – Improve – Control (DMAIC) framework, and the Eight Disciplines (8D) problem-solving process.
Structured approaches help break down complex problems into manageable steps and foster team collaboration, communication, and accountability.
In this training program, we will focus on the 5W2H problem-solving method. But what exactly is 5W2H?
The 5W2H method helps us dissect problems effectively and ensures we leave no stone unturned when identifying root causes and developing solutions.
Before we conclude this section, let’s recap the key takeaways:
For those who want to take their learning a step further, we invite you to think of a real problem you’ve encountered recently and consider how the 5W2H method might be applied.
Thank you for joining us for this introductory session. We look forward to exploring the 5W2H method and its practical applications in the sections ahead. Get ready to enhance your problem-solving skills and make more informed decisions!
The 5W2H method is a systematic and structured approach to problem-solving and decision-making. This technique provides a clear framework for analyzing issues, identifying root causes, and developing actionable solutions.
The name “5W2H” stands for seven critical questions: What, Who, Where, When, Why, How, and How Much. By asking and answering these questions, individuals and teams can comprehensively understand a problem or situation and make informed decisions.
The 5W2H method can be applied in a wide range of settings, including:
In summary, the 5W2H method is valuable for problem-solving and decision-making. By systematically addressing the seven critical questions, individuals and teams can gain a comprehensive understanding of problems, identify root causes, and develop effective solutions. This method promotes clarity, collaboration, and continuous improvement, making it an essential skill for individuals in various personal and professional roles.
The benefits and advantages of the 5W2H method are far-reaching, providing individuals and organizations with a powerful tool for addressing challenges of all sizes and complexities. From fostering clarity and communication to facilitating informed decision-making and problem prioritization, the 5W2H method is a versatile and indispensable asset in the problem-solving toolkit.
In this exploration of the benefits and advantages of the 5W2H method, we will delve into why this structured approach has gained widespread acclaim. We will uncover how it promotes comprehensive understanding, enhances accountability, and drives continuous improvement.
Whether you’re a professional seeking to improve your decision-making skills or an organization striving for efficiency and effectiveness, understanding the merits of the 5W2H method is the first step towards harnessing its full potential. Join us as we unlock the power of structured problem-solving and discover how 5W2H can become your ally in tackling challenges head-on.
The 5W2H method offers numerous benefits and advantages for individuals and organizations seeking to improve their problem-solving and decision-making processes. Its structured approach, comprehensive analysis, and versatility make it a valuable tool for tackling a wide range of challenges effectively and efficiently.
The 5W2H method is a systematic approach to problem-solving and decision-making that revolves around seven critical questions: What, Who, Where, When, Why, How, and How Much. In this section, we will take a comprehensive look at each ” W ” question and explore their significance in the problem-solving process.
The first “W” stands for “What.” This question seeks to define the problem or issue at hand. What is happening, or what is the nature of the challenge? This is the starting point for any problem-solving endeavor, as it sets the stage for understanding the scope of the problem. By clearly defining the “What,” individuals and teams can avoid confusion and ensure everyone is on the same page.
The second “W” is “Who.” Understanding the individuals, teams, or stakeholders involved is essential. Who is affected by the problem, and who plays a role in its resolution? Identifying key players helps allocate responsibility and resources effectively. It also facilitates communication and collaboration among team members, as everyone knows their part in the solution.
The third “W” represents “Where.” This question examines the location or context of the problem. Where does the issue occur, and are specific geographic or environmental factors contributing to it? Understanding the spatial and situational aspects of the problem can reveal crucial insights, particularly in cases where location plays a significant role.
Timing is crucial in problem-solving, and that’s where the fourth “W,” “When,” comes into play. When did the problem first arise, and how has it evolved? Understanding the timeline helps prioritize actions and responses. It also enables individuals and organizations to assess whether the issue is an isolated incident or a recurring problem.
The fifth “W,” “Why,” is perhaps the most critical. This question delves into the root causes of the problem. Why is the issue occurring, and what factors or events have led to its existence? Identifying the underlying causes is central to finding effective solutions. It shifts the focus from treating symptoms to addressing the fundamental issues that give rise to the problem.
“How” is the sixth “W” in the 5W2H method. This question delves into understanding the processes, actions, or mechanisms contributing to the problem. How does the issue manifest, and how do various elements interact to create it? Analyzing the “How” provides insights into the mechanics of the problem, helping individuals and teams pinpoint areas for intervention.
The final “W,” “How Much,” focuses on quantitative aspects. How much of the problem exists, or to what extent does it impact different aspects of the organization or situation? Quantifying the issue aids in prioritizing efforts and measuring improvements. It provides a basis for setting goals and benchmarks for the solution.
Each ” W ” question in the 5W2H method plays a crucial role in the problem-solving process. Together, they form a comprehensive framework for understanding and dissecting challenges effectively. By asking and answering these questions, individuals and teams gain a holistic perspective, from defining the problem’s scope to uncovering its root causes, all while fostering clear communication and informed decision-making.
Whether you’re troubleshooting a technical issue, optimizing a business process, or addressing a complex organizational challenge, the 5W2H method equips you with the tools to approach problems confidently and precisely.
Formulating relevant questions is a fundamental skill in problem-solving and decision-making. In the context of the 5W2H method (What, Who, Where, When, Why, How, How Much), crafting well-thought-out questions is essential for gaining a deeper understanding of issues and ultimately arriving at effective solutions. In this section, we’ll explore some guidelines and strategies for formulating relevant questions for your problem-solving endeavors.
Begin by considering the basic “W” questions:
Relevance often hinges on specificity. Avoid vague or ambiguous questions. Instead, aim for precision. Instead of asking, “Who is responsible for this issue?” ask, “Which department or individual owns the process related to this problem?”
Take into account different viewpoints and angles when formulating questions. Consider the perspectives of various stakeholders, as they may offer unique insights. For instance, when addressing a customer service issue, ask questions from the perspectives of both customers and customer service representatives.
Don’t limit your questions to preconceived notions. Maintain an open mind and allow the questions to guide your exploration. Sometimes, unexpected questions can lead to breakthroughs in problem-solving.
Recognize that not all questions are equally important. Prioritize your questions based on their relevance and potential impact to the problem. Identify the “must-answer” questions that will provide the most critical insights.
Before fully committing to a set of questions, test them with colleagues or team members. Get feedback on whether the questions adequately address the problem and if they are clear and understandable.
Problem-solving is often an iterative process . As you gather information and insights, be prepared to adapt and refine your questions. New information may lead to the formulation of additional questions or the modification of existing ones.
Effective problem-solving begins with asking the right questions. By following these guidelines and strategies for formulating relevant questions, you can embark on a structured and insightful journey toward understanding complex issues, uncovering root causes, and ultimately arriving at well-informed and impactful solutions. Remember that the art of asking relevant questions is a skill that improves with practice and experience, so don’t hesitate to apply it in your personal and professional problem-solving endeavors.
While the first five “Ws” help define the problem, its context, and its root causes, the last two “Hs” – How and How Much – are instrumental in diving deeper into the mechanics and quantifiable aspects of the problem. In this section, we’ll explore the significance of “How” and “How Much” and how they contribute to a comprehensive problem-solving process.
The sixth “W,” “How,” delves into the processes, mechanisms, actions, and interactions that contribute to the problem. This question seeks to uncover how the problem manifests and operates. By understanding the “How,” individuals and teams gain insights into the dynamics at play and can pinpoint specific areas where interventions may be necessary.
Consider the following examples:
Asking “How” can be a powerful tool for problem-solving, as it encourages a detailed and systematic examination of the problem’s inner workings. It provides a foundation for designing targeted solutions and process improvements.
The seventh “W,” “How Much,” focuses on quantifiable aspects of the problem. This question seeks to determine the extent and impact of the issue in terms of numbers, quantities, or measurements. Quantification is essential for prioritizing actions and resources, setting benchmarks, and measuring the effectiveness of solutions.
Examples of “How Much” questions include:
Quantification through “How Much” questions provides a basis for decision-making. It helps individuals and organizations allocate resources effectively, set realistic goals, and evaluate the progress and impact of implemented solutions.
“How” and “How Much” questions work in tandem to provide a holistic view of a problem. While “How” uncovers the processes and mechanisms, “How Much” quantifies the problem’s scope and impact. Together, they offer a complete understanding, from the internal dynamics to the external consequences of the issue.
In conclusion, the 2Hs – How and How Much – in the 5W2H method are integral components of effective problem-solving. They allow individuals and teams to delve deep into the mechanics of a problem and quantify its significance. By asking these questions, you can gain a more nuanced understanding of the challenges you face and develop targeted and measurable solutions.
Whether you’re troubleshooting technical issues, optimizing processes, or making data-driven decisions, the 2Hs enhance your problem-solving toolkit and empower you to tackle complex issues precisely.
In the 5W2H problem-solving method, the final two “H” questions, “How” and “How Much,” play a pivotal role in gaining deeper insights and quantifying various aspects of a problem. Crafting meaningful “H” questions is an essential skill that enhances your problem-solving capabilities and helps you identify the mechanics and quantifiable elements of the issue. In this section, we’ll explore how to formulate effective “How” and “How Much” questions that drive your problem-solving process forward.
Be Specific: When crafting “How” questions, precision is key. Aim for specific, actionable inquiries that delve into the processes, actions, or mechanisms underlying the problem. For example:
Consider Sequencing: “How” questions can often be sequenced to dig deeper into a problem’s layers. Use the “5 Whys” technique, repeatedly asking “How” to explore causation and uncover root causes. For instance:
Involve Stakeholders: Include input from relevant stakeholders when formulating “How” questions. Different perspectives can shed light on various aspects of a problem and ensure a more comprehensive analysis.
Define the Metrics: For “How Much” questions, defining the metrics or units of measurement is crucial. This ensures clarity and consistency in quantifying the problem. For instance:
Establish Baselines: Before asking “How Much” questions, establish baselines or benchmarks against which you can measure the impact of the problem and the effectiveness of solutions. This enables data-driven decision-making and progress tracking.
Consider Relative Measures: Sometimes, “How Much” questions benefit from relative measures. Compare current figures to historical data, industry standards, or competitors to assess the issue’s significance. For example:
Seek Expertise: If you are unsure about the appropriate metrics or units for quantifying the problem, consult with subject matter experts or data analysts who can provide valuable insights.
To comprehensively understand a problem, consider combining “How” and “How Much” questions. For example:
Crafting meaningful “H” questions – “How” and “How Much” – is an art that requires precision, consideration of metrics, and collaboration with stakeholders. These questions are invaluable tools for dissecting complex issues, uncovering root causes, and quantifying the scope and impact of problems. By incorporating well-crafted “H” questions into your problem-solving process, you can enhance your ability to make data-driven decisions and develop targeted solutions that address the core issues effectively.
Click image to download .pdf informational flyer
Effective problem-solving and decision-making often hinge on a thorough understanding of the problem.
In complex scenarios, gathering all the necessary information systematically can be challenging.
This is where the 5W2H method (What, Who, Where, When, Why, How, How Much) comes into play.
This case study will explore how the 5W2H method can be applied to analyze use cases, helping businesses and individuals make informed decisions and optimize their processes.
Background:
A multinational e-commerce company has been experiencing a rise in customer complaints related to the customer support services provided. Customer satisfaction scores have dipped, and the company is keen on identifying the underlying issues and optimizing its customer support operations.
What is the problem? The problem is a decrease in customer satisfaction scores and an increase in customer complaints regarding customer support services.
Who are the stakeholders? The stakeholders include the customer support team, customers, management, and the technical team responsible for the support tools.
Where is the issue occurring? The problem primarily happens within the customer support department, but its effects are felt across the organization.
When did the problem first arise? The problem started becoming noticeable three months ago and has been steadily worsening.
Why is customer satisfaction declining? There could be several root causes, including long response times, inadequate training of support agents, technical issues with support tools, and inconsistent customer communication.
How are support requests handled? The current process involves customers submitting support tickets assigned to support agents. The agents then respond to the tickets, and a back-and-forth communication occurs until the issue is resolved.
How much has customer satisfaction declined, and how many complaints have been received? Customer satisfaction scores have dropped by 15%, and complaints have doubled over the past three months.
This case study demonstrates how the 5W2H method can be effectively applied to analyze complex use cases. By systematically addressing the seven key questions, businesses and individuals can gain a comprehensive understanding of the problem, identify root causes, and develop targeted solutions. Whether you’re optimizing customer support services, streamlining processes, or making data-driven decisions, the 5W2H method equips you with the tools to approach challenges with precision and achieve meaningful improvements.
Effective problem-solving requires going beyond surface-level analysis and uncovering the underlying causes and contributing factors that give rise to issues. Identifying root causes and contributing factors is crucial in addressing problems at their source, preventing recurrences, and implementing lasting solutions. This section will explore a systematic approach to uncovering these critical elements in problem-solving.
Begin with the Problem:
Start by clearly defining the problem or issue you wish to address. Understand its symptoms, manifestations, and any immediate causes that may be apparent. This is the foundation for your investigation into root causes and contributing factors.
Ask the “Why” Question:
The “Why” question is a powerful tool for delving deeper into the problem. Ask “Why did this problem occur?” repeatedly to peel back the layers of causation. As discussed, this approach encourages you to dig beyond surface explanations and uncover root causes.
Use Fishbone Diagrams (Ishikawa Diagrams):
A Fishbone diagram, also known as an Ishikawa diagram , is a visual tool that helps identify potential root causes and contributing factors. Start with the problem statement as the “fish’s head” and draw “bones” representing categories of factors that could lead to the problem. Then, brainstorm specific factors within each category.
Categories often include People, Processes, Equipment, Materials, Environment, and Management. Analyzing each category systematically can reveal hidden causes.
Conduct Root Cause Analysis (RCA):
Root Cause Analysis is a structured method for identifying the root causes of a problem. Techniques like the “5 Whys,” Fault Tree Analysis, and Failure Mode and Effects Analysis (FMEA) can help you pinpoint the underlying issues. RCA involves collecting data, analyzing trends, and considering the historical context of the problem.
Utilize Data and Metrics:
Data-driven analysis is essential in identifying root causes and contributing factors. Collect and analyze relevant data and metrics related to the problem. This data can highlight patterns, anomalies, and correlations that may lead to root causes.
Consider Contributing Factors:
While root causes are the primary culprits behind a problem, contributing factors are conditions or elements that facilitate the occurrence of the problem or exacerbate its effects. Identify these factors, as addressing them can prevent the problem’s recurrence.
Collaborate and Seek Diverse Perspectives:
Involve cross-functional teams and individuals with diverse expertise in your analysis. Different perspectives can uncover nuances and insights that a single perspective might miss.
Document Your Findings:
Keep thorough investigation records, including the identified root causes and contributing factors. Clear documentation aids in communication and serves as a reference for implementing solutions.
Prioritize and Implement Solutions:
Once you’ve identified the root causes and contributing factors, prioritize them based on their impact and feasibility of addressing them. Develop and implement targeted solutions to mitigate or eliminate these elements.
Monitor and Evaluate:
Continuously monitor the effectiveness of your solutions and evaluate whether they have successfully addressed the root causes and contributing factors. Adjust your strategies if necessary.
Identifying root causes and contributing factors is a vital aspect of effective problem-solving. It requires a systematic and thorough approach, combining techniques like the “5 Whys,” Fishbone diagrams, Root Cause Analysis, data analysis, and collaboration. By uncovering the underlying issues and addressing them comprehensively, you can resolve immediate problems, prevent their recurrence, and improve overall processes and outcomes.
Problem-solving doesn’t end with the identification of issues or the analysis of root causes. It reaches its pinnacle when actionable solutions are crafted, implemented, and proven effective. In this section, we’ll explore the crucial phase of generating actionable solutions based on thorough analysis, ensuring that insights are translated into tangible results.
Understanding the Problem:
Before generating solutions, a deep understanding of the problem is essential. This involves knowing its symptoms and root causes and grasping its broader context and impact. Consider all aspects, from the who, what, when, where, why, and how, as well as the extent of the issue (how much). Clarity at this stage sets the foundation for effective solutions.
Brainstorming and Ideation:
Once the problem is well-defined, engage in a brainstorming and ideation process. Encourage diverse perspectives, creativity, and out-of-the-box thinking. Generate a wide range of potential solutions without prematurely dismissing any ideas. Quantity often precedes quality in this stage.
Prioritization and Selection:
Not all solutions are created equal. Prioritize potential solutions based on their feasibility, potential impact, and alignment with your goals and resources. Consider short-term and long-term solutions and the anticipated costs and benefits associated with each option.
Root Cause Addressing:
Effective solutions address root causes rather than merely treating symptoms. Ensure your chosen solutions target the core issues identified during the analysis phase. This strategic focus leads to sustainable results.
Data-Driven Decision-Making:
Leverage data and metrics to inform your decision-making process. Quantify the problem and its impact, and use data to set benchmarks for success. Data-driven decisions are more likely to produce measurable results.
Pilot and Testing:
Before fully implementing a solution organization-wide, consider piloting it on a smaller scale. Testing allows you to identify potential issues, gather feedback, and make necessary adjustments. Pilots provide a valuable opportunity to refine your solution. Apply design thinking principles to ideate, prototype, and test potential solutions while keeping the end-user’s needs and experiences at the forefront. This combination allows for a holistic problem-solving approach that addresses the core issues and fosters creativity, empathy, and collaboration, leading to more effective and impactful outcomes.
Collaboration and Cross-Functional Teams:
Engage cross-functional teams and collaborate with relevant stakeholders. Different perspectives can contribute valuable insights and uncover potential pitfalls that might be overlooked in isolation.
Accountability and Ownership:
Assign clear ownership for each solution. Define responsibilities and timelines for implementation and establish mechanisms for tracking progress and accountability. Ownership ensures that actions are taken and results are achieved.
Communication and Change Management:
Effective solutions often require changes in processes, behaviors, or systems. Communicate the changes clearly and transparently to all stakeholders. Implement change management strategies to facilitate a smooth transition and minimize resistance.
Continuous Improvement and Iteration:
The journey doesn’t end with solution implementation. Continuously monitor the outcomes, gather feedback, and evaluate the effectiveness of your solutions. Be prepared to iterate and adjust your approach based on new insights and changing circumstances.
In Six Sigma projects, the 5W2H methodology serves as a fundamental tool for problem-solving and process improvement. As highly trained experts in the Six Sigma methodology , Six Sigma Black Belts utilize the 5W2H approach to thoroughly analyze and understand the various dimensions of a problem or process.
Certified Black Belts systematically dissect the problem, identify root causes, and develop targeted solutions. They define project goals and objectives (What), assign responsibilities to team members (Who), consider the context and location of the problem (Where), establish timelines and milestones (When), uncover the underlying causes of the issue (Why), outline the execution steps (How), and quantify the scope and impact of the problem (How Much).
Celebrate Success and Learn from Failures:
Acknowledge and celebrate successes along the way to motivate teams and reinforce positive behaviors. Don’t shy away from acknowledging failures either; they offer valuable lessons for future problem-solving endeavors.
Generating actionable solutions based on thorough analysis is the essence of effective problem-solving. It requires a structured approach, creative thinking, data-driven decision-making, collaboration, and a commitment to continuous improvement. By following these steps and embracing a results-oriented mindset, you can turn insights into actions, drive positive change, and achieve meaningful results in your personal and professional endeavors.
With 5W2H, it’s not just about generating solutions; it’s about choosing the right ones to implement. Prioritizing solutions is a critical step that involves evaluating options, assessing their potential impact, and making informed decisions. In this section, we’ll delve into the importance of prioritization and explore effective strategies for making choices that lead to successful outcomes.
Prioritizing solutions is essential for several reasons:
Now, let’s explore some effective strategies for prioritizing solutions:
Impact vs. Feasibility:
One common approach is to assess solutions based on their potential impact and feasibility. High-impact solutions that are also feasible to implement should be given top priority. Consider the resources, time, and effort required for each solution and weigh them against the expected outcomes.
Urgency vs. Importance:
Another strategy involves distinguishing between urgent and important solutions. Urgent solutions address immediate problems but may not necessarily have a significant long-term impact. Important solutions, on the other hand, have a lasting effect and contribute to overall objectives. Striking the right balance between these categories is crucial.
Cost-Benefit Analysis:
Conduct a cost-benefit analysis for each solution. Estimate the costs associated with implementation and compare them to the expected benefits. Prioritize solutions that offer a favorable cost-benefit ratio, ensuring that resources are used efficiently.
Stakeholder Input:
Engage stakeholders and gather their input on solution prioritization. Different perspectives can provide valuable insights and help identify solutions that align with the organization’s goals and values.
Leverage data and metrics to inform your prioritization process. Quantify the impact of solutions and use data to set benchmarks for success. Data-driven decisions are more likely to produce measurable results.
Pilot projects can be a valuable tool in the prioritization process. Consider implementing selected solutions on a smaller scale before rolling them out organization-wide. Pilots allow you to test the feasibility and effectiveness of solutions, identify potential issues, and make adjustments as needed.
Transparent communication is essential when prioritizing solutions. Ensure that all stakeholders are aware of the prioritization criteria and the reasons behind the choices made. Transparency builds trust and fosters alignment.
Prioritization is not a one-time task; it’s an ongoing process. Continuously evaluate the progress of implemented solutions, gather feedback, and be prepared to adapt your priorities based on new insights and changing circumstances.
Prioritizing solutions is a crucial step in effective problem-solving. It requires a systematic approach, critical thinking, data analysis, and stakeholder collaboration. By following these strategies and maintaining a results-oriented mindset, you can ensure that your efforts are focused on the most impactful and feasible solutions, leading to successful outcomes in your personal and professional endeavors.
The 5W2H method is a powerful tool that provides valuable insights and a structured framework for decision-making. In this section, we’ll explore how to harness the insights gained from applying the 5W2H method to make well-informed and effective decisions.
Let’s explore how to use the insights gained from the 5W2H analysis to make informed decisions:
Clarity and Problem Definition (What):
The “What” question helps you define the problem accurately. Decision-making begins with a well-defined problem statement. Once you’ve clarified the problem, you can set clear goals and objectives for your decision-making process.
Stakeholder Consideration (Who):
Identifying the key stakeholders involved or affected by the problem is crucial. Consider their perspectives, interests, and concerns. Decision-makers should consider the potential impacts on these stakeholders when evaluating options.
Contextual Awareness (Where and When):
Understanding the context in which the problem occurs (Where) and the timeline (When) is essential. This information provides context for decision-making. It helps you assess whether certain decisions are time-sensitive or location-specific and whether external factors might influence your choices.
Root Cause Analysis (Why):
The “Why” question uncovers the root causes of the problem. When making decisions, addressing these root causes rather than just treating symptoms leads to more effective and sustainable solutions. Decisions should target the underlying issues to prevent recurrence.
Process and Mechanism Understanding (How):
The “How” question explores the processes, actions, and mechanisms contributing to the problem. Consider how changes in these processes or mechanisms might lead to desired outcomes when making decisions. Decision-makers should be well-informed about the intricacies of the problem’s operation.
Data-Driven Decisions (How Much):
Quantifying the scope and impact of the problem (How Much) provides a basis for data-driven decisions. When choosing among solutions, prioritize those supported by data and evidence. Metrics and measurements can guide decision-makers toward options with a higher likelihood of success.
Collaborative Decision-Making:
Incorporate cross-functional teams and stakeholders in the decision-making process. Diverse perspectives enrich the decision-making discussions and contribute to a well-rounded evaluation of options.
Continuous Evaluation and Adaptation:
Decision-making doesn’t end with the implementation of a solution. Continuously monitor the outcomes of your decisions, gather feedback, and be prepared to adapt your approach based on new insights and changing circumstances.
The 5W2H method is a valuable tool for comprehensively understanding complex problems. By leveraging the insights obtained through this method, decision-makers can make informed choices rooted in a thorough analysis of the problem’s dimensions and intricacies. Whether you’re addressing organizational challenges, personal dilemmas, or strategic decisions, the 5W2H insights provide a structured foundation for making decisions that lead to positive outcomes.
Copyright © 2022 MSI. All Rights Reserved.
8d training (onsite).
– Training at Your Facility –
⇓ 8D Training Course Details
⇓ 8D Training Course Description
⇓ 8D Training Course Objectives
⇓ 8D Training Course Outline
⇓ Learn More About 8D Training
When you choose onsite Eight Disciplines of Problem Solving (8D) Training, Quality-One brings the knowledge to you, resulting in immediate benefits for your team. The convenience of Onsite Technical Training has made it a popular option for many of our clients who require five or more participants to be trained. Expenses are minimal compared to having the whole team travel.
The Quality-One 8D problem solving training course follows the steps of 8D in a dynamic, instructor-led environment. The course describes to participants the methodologies that have proven to be best practices for effective 8D development. Each participant will be able to interact with all of the elements of the 8D process, including the use of tools such as: Ishikawa/ Fishbone, Affinity Diagrams, Is / Is Not, Process Flow and Comparative Analysis. All activities will include industry-specific examples and terminology.
Participants will learn how to follow the 8D process steps while working in a Cross Functional Team (CFT). They will also practice problem solving tools to support a root cause and eliminate it through permanent corrective action. Participants can expect team activities and relevant exercises in a workshop format. The Quality-One 8D training materials and examples also provide an invaluable resource for review time after time.
Participants can expect to learn and develop skills to confidently:
Section 1 – 8D Overview
Section 2 – Review of Analytical Tools in 8D
Section 3 – 8D Process Step by Step
– Training at Our Facility –
8D Training in a Quality-One Technical Training Center provides participants with a learning environment that is free from interruption from daily activities. This type of course is recommended for individuals or organizations with less than 5 people who require training. Our offsite Eight Disciplines of Problem Solving (8D) Training activities are developed around principles that all participants can relate to. Offsite training also allows participants from different backgrounds and industries to share their viewpoints and experiences. This discussion often helps participants from one industry take advantage of best practices that are used in another.
This engaging, instructor-led 8D problem solving training course takes participants through each step of the 8D problem solving process. The course offers each participant the knowledge of methodologies which have proven to be the best practices for 8D development. Each participant will be able to interact with all of the elements of the 8D process, including the use of tools such as: Ishikawa / Fishbone, Affinity Diagrams, Is / Is Not, Process Flow and Comparative Analysis.
Participants will learn how to follow the 8D process steps while working in a Cross Functional Team (CFT). They will also practice problem solving tools to support a root cause and eliminate it through permanent corrective action. Participants can expect team activities and relevant exercises in a workshop format. The Quality-One reference materials and examples also provide an invaluable resource for review time after time.
8d course outline (offsite).
– Technical Training Overview –
The Quality-One Online Eight Disciplines of Problem Solving (8D) Training Overview is an excellent introduction to the 8D methodology. The course is completely interactive, featuring audio, video, animation and downloadable reference materials. Online training gives you immediate access to 8D process content and is available 24 hours a day.
Quality-One Online 8D Training Overview introduces participants to the basic principles of 8D, including each step required in the 8D format. Participants will also be able to understand the sequence of the 8D process and receive guidance on what tools are involved with each step. This course follows a structured approach for defining problems and identifying root causes. The participant will have 30 days to complete this course and can access it at any time.
Upon completion of this overview, the participant will acquire the knowledge to:
Quality-One offers Quality and Reliability Support for Product and Process Development through Consulting, Training and Project Support. Quality-One provides Knowledge, Guidance and Direction in Quality and Reliability activities, tailored to your unique wants, needs and desires. Let us help you Discover the Value of 8D Consulting , 8D Training or 8D Project Support .
Contact Us | Discover the Value!
(248) 280-4800 | [email protected]
Remember Me
IMAGES
VIDEO
COMMENTS
This problem-solving method focuses on identifying strengths, weaknesses, opportunities, and threats is a tried and tested method for both individuals and teams. ... You might develop a training program, run a problem-solving workshop or simply ask your team to practice using the techniques below.
Key Principles of A3 Problem Solving. The following are the key principles of A3 Problem Solving: Define the problem clearly and concisely. Gather and analyze data to gain a deep understanding of the problem. Identify the root causes of the problem. Develop and implement effective solutions.
Step 1 - Define the Problem. The definition of the problem is the first step in effective problem solving. This may appear to be a simple task, but it is actually quite difficult. This is because problems are frequently complex and multi-layered, making it easy to confuse symptoms with the underlying cause.
The Beginner Problem Solving Training helps anyone to get started with systematic problem solving. Within a few days, you will learn the basic methods and tools, and apply them to solve a difficult situation in five steps: (1) Describe Gap, (2) Analyze Issues, (3) Identify Causes, (4) Address Causes, (5) Evaluate Results.
1. Define the problem. Diagnose the situation so that your focus is on the problem, not just its symptoms. Helpful problem-solving techniques include using flowcharts to identify the expected steps of a process and cause-and-effect diagrams to define and analyze root causes.. The sections below help explain key problem-solving steps.
Looked at this way, it's no surprise that McKinsey takes problem solving very seriously, testing for it during the recruiting process and then honing it, in McKinsey consultants, through immersion in a structured seven-step method. To discuss the art of problem solving, I sat down in California with McKinsey senior partner Hugo Sarrazin and ...
Creative problem solving (CPS) is a method of problem solving in which you approach a problem or challenge in an imaginative, innovative way. The goal of CPS is to come up with innovative solutions, make a decision, and take action quickly. Sidney Parnes and Alex Osborn are credited with developing the creative problem solving process in the 1950s.
Problem solving strategies. Problem solving strategies are methods of approaching and facilitating the process of problem-solving with a set of techniques, actions, and processes.Different strategies are more effective if you are trying to solve broad problems such as achieving higher growth versus more focused problems like, how do we improve our customer onboarding process?
90 minutes of self-paced eLearning. High-level, rapid overview of various well-known problem-solving methods and tools, including KT Problem Analysis. An infographic on the problem solving ecosystem and a document containing the pros and cons of each method and tool. A discount for a future KT training workshop. Certificate of completion.
TRIZ, however, is a problem-solving philosophy based on logic, data and research, rather than on intuition. It draws on the past knowledge and ingenuity of thousands of engineers to speed up creative problem solving for project teams. Its approach brings repeatability, predictability and reliability to the problem-solving process and delivers a ...
From programs geared toward root cause training to urgent problem solving needs, our strategy yields rapid resolution for your toughest issues. 04 | Happy stakeholders ... John has developed innovative approaches to problem-solving, having received a US Patent for a problem-solving method. He also integrated function analysis into Shainin ...
Practical Problem Solving is both a process and a skill that you develop over time to solve problems quickly and achieve goals. This process provides teams with a framework for solving problems, allowing them to quickly define, diagnose, and resolve issues. Additionally, because this process involves root cause analysis, follow-up, and ...
Develop a structured approach to problem-solving and use problem-solving techniques. Reflect on their future approach to problem-solving after this session. Delivery Method. The problem-solving training course materials are designed for a trainer to deliver the course in a classroom setting (either in person or virtually).
Make students articulate their problem solving process. In a one-on-one tutoring session, ask the student to work his/her problem out loud. This slows down the thinking process, making it more accurate and allowing you to access understanding. When working with larger groups you can ask students to provide a written "two-column solution.".
By attending Problem Solving & Decision Making training and adopting KT processes, organizations have realized immediate, and long-term, return on investment. These include: A computer chip manufacturer solved a long-standing defect, saving $2.8 million annually; A vinyl manufacturer increased annualized production with a significant rise in ...
Problem-solving enables us to identify and exploit opportunities in the environment and exert (some level of) control over the future. Problem solving skills and the problem-solving process are a critical part of daily life both as individuals and organizations. Developing and refining these skills through training, practice and learning can ...
Some common problem-solving strategies are: compute; simplify; use an equation; make a model, diagram, table, or chart; or work backwards. Choose the best strategy. Help students to choose the best strategy by reminding them again what they are required to find or calculate. Be patient.
Problem-solving involves taking certain steps and using psychological strategies. Learn problem-solving techniques and how to overcome obstacles to solving problems. ... Zeelenberg M. Supervised machine learning methods in psychology: A practical introduction with annotated R code. Soc Personal Psychol Compass. 2021;15(2):e12579. doi:10.1111 ...
The 5W2H method is a systematic and structured approach to problem-solving and decision-making. This technique provides a clear framework for analyzing issues, identifying root causes, and developing actionable solutions. The name "5W2H" stands for seven critical questions: What, Who, Where, When, Why, How, and How Much.
The Quality-One 8D problem solving training course follows the steps of 8D in a dynamic, instructor-led environment. The course describes to participants the methodologies that have proven to be best practices for effective 8D development. Each participant will be able to interact with all of the elements of the 8D process, including the use of ...