commercial cleaning business plan template

Launch Your Commercial Cleaning Business: Checklist and Step-by-Step Guide

Are you ready to dive into the lucrative world of commercial cleaning products? Launching your own business can seem daunting, but with our 9-step checklist , you'll be on the path to success in no time! From identifying your target audience to sourcing eco-friendly ingredients, discover the essentials you need to make your venture thrive. Don't forget to check out this comprehensive business plan that will guide you through every step of the process.

How Do I Open A Commercial Cleaning Products Company With No Experience?

Starting a commercial cleaning products business without experience may seem daunting, but with the right approach, it can be achieved successfully. The key is to leverage resources, research, and a willingness to learn. Here are some essential steps to consider:

• Research the Market: Understanding the sustainable cleaning products market is crucial. Familiarize yourself with cleaning industry trends , consumer preferences, and competitor offerings.
• Identify Your Niche: Determine what type of cleaning products you want to offer. Focusing on eco-friendly cleaning supplies can differentiate your brand in a crowded market.
• Build a Business Plan: A comprehensive business plan for cleaning products will guide your strategy and operations. It should outline your objectives, market analysis, funding needs, and marketing strategies.
• Find Suppliers: Source suppliers for eco-friendly cleaning products and establish relationships with them. This will ensure you have quality ingredients for your products.
• Develop a Unique Selling Proposition: Clearly define what makes your products unique. This could be their eco-friendliness, effectiveness, or packaging.
• Create a Brand Identity: Invest time in how to create a brand identity that resonates with your target audience. This includes your logo, packaging, and overall marketing message.
• Utilize Online Platforms: Set up an e-commerce for cleaning products to reach a wider audience. A strong online presence is vital in today’s digital marketplace.
• Network and Seek Mentorship: Connect with industry professionals and seek mentorship. This can provide valuable insights and open doors for partnerships.
• Learn About Compliance: Familiarize yourself with compliance in cleaning products to ensure your offerings meet safety and regulatory standards.

Tips for Success

• Join online forums and communities related to the cleaning products business to gain insights and share experiences.
• Attend trade shows and workshops to network and learn from established companies.
• Utilize social media for marketing strategies for cleaning products, showcasing your brand and engaging with customers.

According to industry reports, the cleaning products market is projected to grow by 4.5% annually over the next five years. This indicates a strong demand for innovative and sustainable products. By understanding these market dynamics and following the right steps, you can successfully start a cleaning products company even without prior experience.

How Do I Start A Commercial Cleaning Products Company With No Money?

Starting a commercial cleaning products business with no money may seem daunting, but it is entirely feasible with the right approach and resourcefulness. The cleaning industry is booming, with the global market expected to reach $74 billion by 2024. This creates an excellent opportunity for aspiring entrepreneurs like you.

Here are some strategies to help you get off the ground:

• Leverage your knowledge: If you have experience in the cleaning industry, use that expertise to design your product line. Research the sustainable cleaning products market and identify unmet needs.
• Bootstrap your startup: Begin with minimal viable products (MVP). Create small batches of eco-friendly cleaning supplies using household ingredients and test them with potential customers.
• Utilize social media: Engage with your audience on platforms like Instagram or Facebook. Share tips, DIY cleaning hacks, and information about eco-friendly practices to build your brand's visibility without spending money.
• Consider crowdfunding: Platforms like Kickstarter or Indiegogo can help raise funds. Present your unique selling proposition (USP) effectively to attract backers interested in eco-friendly initiatives.
• Network: Connect with local businesses, environmental groups, and cleaning industry professionals. Collaborating with existing businesses may provide opportunities for partnerships or sponsorships.
• Focus on digital marketing: Create a simple website or blog to promote your products, using free platforms like WordPress. You can apply marketing strategies for cleaning products without a hefty budget by optimizing your content for SEO.
• Crowdsource ingredients: Form relationships with suppliers who might offer you discounts for bulk buying or even donate samples for testing.

Tips To Save Costs

• Start out selling online through e-commerce platforms to save on rental costs.
• Use free design tools like Canva to create branding materials.
• Trade services with other startups, offering to help with their cleaning needs in exchange for marketing assistance.

Before you dive into your commercial cleaning products venture, make sure to outline a solid business plan for cleaning products . This will not only guide your operations but also help you identify potential funding sources as you grow. More detailed insights can be found in this article: how to create a business plan .

With a thoughtful approach to your launch, tapping into the right resources, and understanding the compliance in cleaning products, you can successfully start a cleaning products company without financial backing. The key is creativity and determination!

Example Of Checklist For Opening A Commercial Cleaning Products Company

Starting a commercial cleaning products business requires careful planning and execution. Below is an essential checklist that will guide you through the process of launching your own cleaning products brand, like EcoClean Solutions , which focuses on eco-friendly options.

Research Sustainable Cleaning Products Market And Trends

Investigate the current trends in the sustainable cleaning products market . According to studies, the global green cleaning products market is expected to reach $11.6 billion by 2027 , growing at a CAGR of 6.5% .

Identify Target Audience And Their Needs

Define your target audience by analyzing potential customers. Surveys indicate that 70% of consumers prefer brands that prioritize sustainability.

Develop A Unique Selling Proposition For Products

Create a unique selling proposition (USP) that differentiates your brand from competitors. Highlight aspects such as eco-friendliness , effectiveness , and safety .

Source Eco-Friendly Ingredients And Suppliers

Identify suppliers that provide high-quality, eco-friendly ingredients. Establishing relationships with reputable suppliers is crucial for maintaining product standards.

Create A Brand Identity And Marketing Strategy

Develop a strong brand identity that resonates with your target audience. Incorporate your values into your marketing strategies for cleaning products , especially digital marketing and social media platforms.

Comply With Industry Regulations And Safety Standards

Ensure compliance with all industry regulations and safety standards. This not only protects your business but builds trust with customers.

Set Up An Online Presence And E-Commerce Platform

Create a user-friendly website and consider launching an online store. Statistics show that 79% of consumers prefer to shop online for convenience.

Establish Distribution Channels And Partnerships

Identify potential distribution channels, such as local retailers or online marketplaces. Building partnerships can help expand your reach significantly.

Launch Marketing Campaign To Promote Product Range

Implement a comprehensive marketing campaign prior to launch. This can include social media promotions, influencer collaborations, and attending industry expos.

• Keep abreast of cleaning industry trends to stay competitive.
• Invest in learning about compliance in cleaning products to avoid legal issues.
• Utilize analytics tools to assess e-commerce for cleaning products performance.

How Long Does It Take To Start A Commercial Cleaning Products Company?

Starting a commercial cleaning products business can vary significantly in duration based on several factors, including your experience, the complexity of your products, and the resources available. Typically, you can expect the process to take anywhere from 3 to 6 months from conception to launch.

Here’s a breakdown of the estimated timeframes for key phases:

• Market Research: 2-4 weeks – Understanding the sustainable cleaning products market and identifying trends is crucial.
• Business Plan Development: 2-3 weeks – A solid business plan for cleaning products provides clear direction and helps secure funding.
• Product Development: 4-8 weeks – Formulate your products, ensuring they comply with industry regulations and safety standards.
• Brand Creation: 3-4 weeks – Develop your brand identity, including your logo and marketing strategies, to differentiate from competitors.
• Funding Acquisition: 2-6 weeks – Finding investors for your cleaning business or exploring best funding options for cleaning products company can take time.
• Website and E-commerce Setup: 3-5 weeks – Establish an online presence where customers can learn about and purchase your products.
• Marketing Campaign Preparation: 2-4 weeks – Plan and execute an effective marketing strategy to promote your new products.

Overall, your timeline may be shortened or extended depending on your preparedness and existing resources. For example, those with prior experience in the cleaning industry trends may move more quickly through the initial phases.

Tips for Quick Start

• Utilize online resources and templates to expedite your checklist for launching a cleaning products brand .
• Network with industry experts who can provide insights on how to create a brand identity .
• Consider partnerships with established brands to leverage their distribution channels and expedite your market entry.

It’s also beneficial to keep in mind that while the initial setup may take several months, the ongoing management and growth of your cleaning products business will require continuous effort and adaptation to market changes.

How Can I Find Investors For Starting A Commercial Cleaning Products Company?

Finding the right investors for your commercial cleaning products business can be a vital step in ensuring your success. Investors can provide essential funding for cleaning products startup costs, allowing you to launch effectively while minimizing personal financial risk. Here are some strategic approaches to attract potential investors:

• Networking: Attend industry-related events, trade shows, and local business meetups to connect with potential investors. Having face-to-face conversations can help build trust and interest in your venture.
• Online Platforms: Utilize crowdfunding sites like Kickstarter or Indiegogo that cater to eco-friendly products. These platforms allow you to showcase your cleaning products business checklist and attract investors who are passionate about sustainability.
• Pitch Competitions: Participate in startup pitch competitions. Winning or even participating can provide visibility and exposure to a network of investors.
• Business Incubators: Join incubators or accelerators that focus on eco-friendly businesses. Such programs often provide initial funding, mentorship, and valuable connections.
• Angel Investors: Seek out angel investors who specialize in the sustainable cleaning products market . They not only bring funding but also industry expertise and contacts.

When approaching investors, prepare a detailed business plan for cleaning products that outlines your vision, market analysis, and financial forecasts. Highlight key statistics, such as the expected growth rate of the cleaning industry, which is projected to reach $74 billion by 2025, driven by increasing demand for eco-friendly solutions.

Tips for Attracting Investors:

• Define Your Unique Selling Proposition: Clearly articulate what sets your products apart in the cleaning products market . Investors want to know why your cleaning product brand is worth investing in.
• Showcase Your Team: Highlight the expertise of your team members, especially if they have experience in the cleaning industry trends or sustainability sector.
• Prepare Financial Projections: Provide realistic projections for revenue, expenses, and profitability. Investors appreciate transparency and realistic expectations.

Make your pitch compelling by focusing on the growing demand for eco-friendly cleaning supplies and maintaining compliance with industry regulations. Emphasizing the potential profitability and the positive environmental impact of your products can resonate well with investors. Remember, the key is to establish a solid foundation with your checklist for launching a cleaning products brand and communicate your passion for revolutionizing the commercial cleaning products industry.

How Do I Create A Successful Business Plan For A Commercial Cleaning Products Company?

Creating a successful business plan for a commercial cleaning products business is vital to your venture's success. A structured plan not only guides your business decisions but also attracts potential investors. Here are the critical components to include in your business plan:

• Executive Summary: Summarize your business idea—EcoClean Solutions—its mission, and your unique selling proposition (USP) focused on sustainable cleaning products.
• Market Analysis: Research the sustainable cleaning products market . According to industry data, the global green cleaning products market is expected to grow at a CAGR of 11.4% from $5.4 billion in 2021 to $9.5 billion by 2026 .
• Target Audience: Clearly define your target audience, which includes businesses looking to adopt eco-friendly practices. Research their needs and behaviors to tailor your products effectively.
• Marketing Strategies: Outline how you plan to market your products. Utilize both online marketing and traditional methods to increase brand awareness. Consider leveraging social media platforms and e-commerce for cleaning products .
• Funding Requirements: Specify how much funding you will need to start and operate your cleaning products company, including manufacturing, marketing, and distribution costs. Look into options such as personal savings, loans, and potential investors.
• Financial Projections: Include financial forecasts for at least the next three years. Estimate your operating costs, projected revenues, and break-even analysis. This section is crucial for convincing potential investors.
• Compliance: Address compliance with industry regulations and safety standards. This will ensure that your eco-friendly cleaning supplies meet necessary legal requirements.

Tips for Crafting a Business Plan:

• Utilize available templates to structure your plan effectively. Websites like Business Plan Templates offer resources tailored to cleaning products.
• Seek feedback from mentors or peers in the industry to refine your plan and ensure that you anticipate potential challenges.

Remember, a well-thought-out business plan can serve as your roadmap when you start a cleaning products company , making it easier to navigate the complexities of the cleaning industry trends and achieving your business goals.

Checklist For Opening A Commercial Cleaning Products Company

Starting a commercial cleaning products business can be a rewarding venture, especially with the growing demand for eco-friendly cleaning supplies . Below is a comprehensive checklist to guide you through the process of launching your own cleaning products brand .

Understanding current market trends is essential. The sustainable cleaning products market is projected to grow at a CAGR of 5.6% from 2021 to 2028. Stay informed about consumer preferences and environmental regulations that influence this sector.

Defining your target audience is critical. Focus on businesses that prioritize sustainability, such as health facilities, educational institutions, and corporate offices. Conduct surveys to gather insights on their cleaning product needs.

What sets your cleaning products business apart? Whether it's using organic ingredients or offering refillable packaging, a unique selling proposition can significantly impact your market differentiation.

Building relationships with suppliers who provide eco-friendly ingredients is integral. Ensure they comply with industry regulations and can meet your quality standards, as this will affect your brand’s reputation.

Your brand identity should resonate with your target market. A well-crafted marketing strategy, including digital marketing and social media campaigns, will help promote your cleaning products effectively.

Tip for Branding

• Conduct a competitive analysis to establish a strong brand presence.

Compliance is non-negotiable in the cleaning industry. Familiarize yourself with the regulations governing cleaning products and ensure your formulations meet safety standards to avoid legal issues.

In today's digital age, establishing an online presence is crucial. Consider creating an e-commerce platform where customers can easily purchase your products. According to statistics, over 70% of consumers prefer online shopping for convenience.

Develop distribution channels, whether it's through local retailers or online marketplaces. Forming partnerships with eco-conscious businesses can enhance your product visibility and reach.

Utilize various marketing strategies, including social media and email marketing, to create buzz around your product launch. Engaging content that highlights the benefits of your cleaning products will attract potential customers.

This checklist serves as a foundational guide for anyone looking to start a cleaning products company . For additional insights and resources, consider reviewing a detailed business plan for cleaning products .

Starting a Business Steps

Starting a business involves several critical steps that pave the way for success. Each phase requires careful planning and execution to ensure sustainability and growth, especially in a competitive industry like commercial cleaning products.

To successfully launch a cleaning product brand , it is crucial to conduct thorough research on the sustainable cleaning products market . The demand for eco-friendly cleaning supplies has seen significant growth, with a projected market increase of 11.4% CAGR from 2021 to 2028 according to market analytics. This shift is driven by consumers’ increasing awareness of health and environmental issues.

Key trends influencing the commercial cleaning products business include:

• Increased Demand for Eco-Friendly Products: Over 60% of consumers actively seek products that are biodegradable and non-toxic, highlighting a prime opportunity for new entrants.
• Regulatory Pressure: Governments around the world are imposing stricter regulations on hazardous chemicals, which means cleaning product companies must adapt.
• Digital Transformation: E-commerce sales of cleaning products surged by 27% during the pandemic, showing the importance of an online presence.

Understanding consumer preferences is another key element of market research. Surveys indicate that 75% of buyers are willing to pay more for sustainable options. Therefore, developing a unique selling proposition (USP) that emphasizes sustainability can set your products apart in a crowded marketplace.

Tips for Effective Market Research

• Utilize online surveys and focus groups to gather feedback on product ideas.
• Monitor competitors’ product offerings and their marketing strategies.
• Stay informed about industry trends through publications and research reports.

Complying with industry standards is essential, as it not only ensures safety but also builds trust with customers. Research regulations specific to the cleaning products industry, including labeling requirements and safety data sheets.

Finally, allocating resources for ongoing market research will keep your cleaning products business agile and responsive to changing trends. By staying ahead of the curve, you can effectively position your company in a competitive landscape.

For assistance in drafting a comprehensive business plan for cleaning products , which includes more insights on market research and funding options, consider visiting this link .

To successfully launch a cleaning product brand like EcoClean Solutions, identifying the target audience and understanding their needs is critical. The commercial cleaning products market is vast and includes various segments, such as offices, schools, healthcare facilities, and industrial sectors. Each segment has unique requirements and preferences when it comes to cleaning products. Conducting thorough research on these segments will help tailor your products effectively.

Key demographics to consider when defining your target audience are:

• Business Size: Small, medium, and large enterprises may have different purchasing power and preferences.
• Industry Type: Different industries have specific cleaning needs; for instance, healthcare facilities will prioritize sanitization over aesthetics.
• Environmental Consciousness: Many organizations are shifting toward sustainable practices, making eco-friendly cleaning supplies a priority.

Market analysis indicates that the global sustainable cleaning products market is projected to reach over $10 billion by 2025, with a compounded annual growth rate (CAGR) of approximately 6% . This growth reflects the increasing demand for green products, which means your target audience is likely to be more receptive to eco-friendly cleaning solutions.

Consider using the following methods to pinpoint your audience's needs:

• Conduct surveys and interviews within your target sectors to gather insights on their cleaning challenges and preferences.
• Analyze competitors' offerings to identify gaps in the market that your products can fill.
• Utilize social media analytics to understand what potential customers are discussing regarding cleaning products.

Tips for Understanding Customer Needs

• Engage with potential customers on forums and social media to gather feedback and insights.
• Offer product samples to gain firsthand reactions and preferences from businesses in your target sectors.

By focusing on your audience's needs, you can create a business plan for cleaning products that ensures product-market fit. This will also inform your overall marketing strategies for cleaning products, allowing you to promote effectively to your defined audience.

Understanding the requirements of your target audience not only facilitates product development but also enhances your marketing strategies for eco-friendly cleaning products . Remember to stay adaptable and responsive to changing market trends and customer feedback to ensure sustained growth in your commercial cleaning products business .

In the competitive landscape of the commercial cleaning products business , having a well-defined Unique Selling Proposition (USP) is essential to capture the attention of potential customers. A strong USP not only differentiates your brand but also communicates the value you bring to the market. For EcoClean Solutions, focusing on sustainability and effectiveness can be a powerful USP in enticing environmentally conscious businesses.

When crafting your USP, consider the following elements:

• Identify Pain Points: Understand the specific challenges your target audience faces. This could include the need for eco-friendly cleaning supplies that are effective and safe.
• Emphasize Sustainability: Highlight your commitment to sustainable cleaning products and innovative practices that reduce environmental impact.
• Quality and Safety: Ensure your products comply with industry regulations and safety standards, positioning them as trustworthy choices.
• Cost-Effectiveness: Showcase how your products can help businesses save money in the long run, thus making them appealing even to those operating on tight budgets.

To effectively communicate your USP, utilize various marketing strategies tailored for the cleaning products business :

• Develop a compelling brand narrative that showcases your values and mission.
• Utilize social media platforms to share testimonials and case studies highlighting the effectiveness of your products.
• Invest in targeted advertising that reaches businesses interested in cleaning industry trends and sustainable practices.

Tips for Defining Your USP

• Conduct market research to identify gaps in the sustainable cleaning products market .
• Engage with potential customers to gather feedback on what they value most in cleaning products.
• Analyze competitors to identify what sets your offerings apart from theirs.

Benchmarking can also help solidify your USP. For instance, studies show that 60% of businesses prefer suppliers who offer sustainable options, highlighting the growing demand for eco-friendly solutions. Additionally, a substantial 70% of consumers are willing to pay a premium for products that are environmentally responsible.

By focusing on these strategies and metrics, you can effectively develop a Unique Selling Proposition for launching a cleaning product brand that resonates with your audience and sets your business apart in the marketplace. For further insights, consider reviewing this business plan for cleaning products that outlines key strategies for success.

• Attend industry trade shows focused on sustainable cleaning products to meet suppliers and discover new ingredients.
• Network with other entrepreneurs in the cleaning industry to gain insights and referrals to reliable suppliers.
• Consider sourcing locally to reduce your carbon footprint and support your community.

Utilizing eco-friendly ingredients is not just about being compliant; it's about creating a unique selling proposition (USP) for your brand. By integrating sustainable practices into your commercial cleaning products business , you can effectively differentiate yourself in the marketplace and attract environmentally-conscious customers.

As you develop your sourcing strategy, keep in mind the importance of an efficient supply chain. Here are some benchmarks to consider:

By focusing on these elements as you launch your cleaning product brand , you will be well-positioned to meet the evolving needs of consumers and carve out a successful niche in the sustainable cleaning products market .

For a detailed roadmap on how to develop a comprehensive business plan for cleaning products , explore resources that provide insights into funding options and marketing strategies for eco-friendly cleaning products. A solid plan will help you streamline your efforts and maximize your chances of success.

• Conduct surveys to gather insights about potential customers’ preferences, helping you refine your brand message.
• Analyze cleaning industry trends to see what resonates in the market and align your brand identity accordingly.

In order to accurately assess the effectiveness of your brand and marketing strategy, consider implementing key performance indicators (KPIs), such as:

By effectively creating your brand identity and marketing strategy, you will set a strong foundation for your commercial cleaning products business. With thorough planning and execution, EcoClean Solutions can attract the right customers and drive sales consistently.

For a detailed approach to crafting your business plan, check out this comprehensive resource: Commercial Cleaning Products Business Plan .

Starting a commercial cleaning products business requires a firm understanding of the regulatory landscape to ensure your products are safe, effective, and compliant. Compliance with industry regulations is not just a legal obligation—it is pivotal for building a reputable brand in the sustainable cleaning products market .

In the United States, various federal and state regulations govern the production and distribution of cleaning products. Key regulations include:

• Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA): This act regulates pesticides, requiring that they be registered with the EPA before they can be marketed.
• Occupational Safety and Health Administration (OSHA): OSHA enforces regulations ensuring safe working conditions, which include proper labeling and safety data sheets for hazardous cleaning chemicals.
• Consumer Product Safety Commission (CPSC): This organization oversees the safety of consumer products, including cleaning supplies, and can issue recalls if products are deemed unsafe.

When launching your cleaning product brand , you will need to conduct rigorous testing to ensure that your products meet safety and performance standards. This may involve:

• Securing third-party lab testing for efficacy and safety.
• Conducting stability testing to determine the shelf life of your products.
• Complying with labeling requirements that inform consumers about the ingredients and usage instructions.

It's important to note that non-compliance can lead to severe penalties, including fines, product recalls, or even bans from the market. According to a survey by the American Cleaning Institute , around 51% of consumers are more likely to purchase products that are eco-friendly and compliant with safety standards.

Tips for Ensuring Compliance

• Stay informed about changes in regulations that may impact your products.
• Engage with a regulatory consultant who specializes in the cleaning products industry.
• Incorporate rigorous quality control measures to ensure product consistency and safety.

Maintaining compliance also builds trust with your target audience, reinforcing your commitment to safety and sustainability. As you navigate the cleaning products business checklist , remember that prioritizing compliance not only aids in avoiding legal troubles but also positions your brand favorably in the eyes of consumers.

In addition to federal guidelines, you must also consider state and local regulations that could apply to your commercial cleaning products, especially if you are targeting specific regions. Understanding these regulations will be critical as you start a cleaning products company and develop effective marketing strategies for cleaning products .

Ultimately, the goal of compliance is not just to avoid penalties but to build a foundation for a sustainable and reputable business. By prioritizing safety and regulatory adherence, you position EcoClean Solutions as a trusted leader in the commercial cleaning industry.

For further insights on crafting a robust business plan that includes regulatory compliance, check out this resource: Business Plan for Commercial Cleaning Products .

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Cleaning Business Plan Template (+Free PDF Download)

Read Time 8 minutes

Author Joanne Bratton

Published March 29, 2024

Table of Contents

Executive summary: Setting the foundation

Industry analysis: understanding the market landscape, marketing plan: promoting your cleaning services, financial plan: estimating costs and projections, operations plan: running a thriving cleaning company, set up your commercial cleaning business for success.

A commercial cleaning business plan can kickstart a new endeavor or clear the way for growth for an existing enterprise.

Crafting a comprehensive commercial cleaning business plan is pivotal to starting a new venture or fostering significant growth in an existing service. A well-structured business plan becomes a cornerstone for:

Making informed decisions

Setting objectives

Navigating the competitive commercial cleaning market

A cleaning company business plan isn’t a one-and-done task. You should regularly review and revise your business plan to evolve as your company grows to reflect your current vision, market, and financial targets.

This template provides a sample to help create a business plan.

An executive summary is an overview of your entire business plan.

While the executive summary is the first section of a business plan, most business owners find it makes sense to write it last. The executive summary often is one to two pages, but you should keep it as short as possible.

Essential components of an executive summary include:

Mission statement: Defines your company's mission, vision, and core values.

Company overview: Write a company description of services, locations, and number of cleaning staff. Include a short history of how the business started, names of owners, and business growth milestones.

Market synopsis: Provide an overview of your market, mentioning your commercial cleaning business's size and competitive advantages.

Financial elements: Summarize your business financials, including sales, profits, and projections for one to two years.

Future objectives: Outline your company’s plans for growth, such as offering new services, adding verticals, or expanding your service area.

Your executive summary must be clear and concise. If you’re seeking funding for your small business, the executive summary should demonstrate your cleaning company’s value to potential investors.

An industry analysis identifies the potential market for your commercial cleaning or janitorial services. This involves defining and comprehending key elements such as:

Target customers

Competition

Cleaning industry trends 

Customer’s changing demands

Customer analysis

Commercial cleaning companies perform a customer analysis to understand and meet customer needs. This research-based process identifies your potential client base's demographics, values, and behaviors.

To perform a customer analysis:

Gather information about your target market through your existing customer data, industry research, online tools such as Google Analytics, and social media surveys.

Segment your customers based on similar demographics, traits, preferences, and pain points.

Create customer personas, or fictional profiles, of your target customers and their specific needs.

Leverage your customer analysis to inform business services, products, and prices.

Customer relationship management (CRM) software assists market analysis by providing invaluable information about your customers and their buying journeys.

→ Aspire commercial cleaning business software helps businesses connect the dots with real-time customer data, feedback, and analysis. 

CRM data empowers companies to retain existing customers and expand their customer base by cultivating strong relationships with prospects and customers through:

Efficient communication

Personalized offers

Proactive support to address potential issues before they escalate

Competitor analysis

A competitive analysis identifies the competitors in your market. It helps you understand market demand and gives your business a competitive edge.

For instance, if you plan to specialize in carpet cleaning or window cleaning, you’ll want to know if competitors offer these services and what they charge.

Steps to perform a competitor analysis include:

Identify and gather information about your competitors.

Evaluate competitors’ services, service areas, prices, promotions, reputation, sales tactics, marketing strategies, target audience, and online presence.

Analyze the strengths and weaknesses of your business.

Develop sales, marketing, and pricing strategies to gain a competitive advantage.

Once you know your customers and competitors, these assessments will help you develop effective marketing campaigns.

While a service business plan template provides a guideline for developing a marketing plan , it’s crucial to identify your company’s marketing goals and include methods to measure outcomes.

An effective marketing plan includes the following components:

Market research: Know your audience, their preferences, and their preferred online channels.

Marketing objectives: What do you want to accomplish? Increase cleaning contracts? Generate leads? The more specific your objectives, the better.

Marketing strategies: The marketing channels you use depend on your target audience. The most effective marketing campaigns use an omnichannel approach to share a consistent message online and offline.

Pricing strategy : A cleaning service pricing strategy should cover costs and include an appropriate profit margin. Your target market preferences and competitor pricing should also be factored into your pricing strategy.

Marketing budget: Determine the percentage of revenue for your marketing budget. Focus on the channels that deliver the best return on investment (ROI). You can adjust your budget depending on objectives, channels, and results.

Key performance indicators (KPIs): Measure marketing effectiveness with KPIs. These could include conversion rate, customer acquisition cost, cost per lead, customer lifetime value, and overall ROI. Track KPIs to make better marketing decisions and improve your ROI.

Review your marketing plan annually. Some businesses review their marketing strategy and budget quarterly to adjust as needed.

A solid financial plan ensures your commercial cleaning business doesn’t just stay afloat but thrives.

To get funding for business operations, you’ll need a realistic estimate of: 

Initial startup costs

Ongoing operational expenses

Financial projections 

A comprehensive, realistic financial plan shows potential partners and investors the value of your company and outlines business growth.

→ Include graphs and visuals in your financial plan to break down the numbers and easily communicate business information.

If you struggle with financial planning or creating budgets and forecasts, consider hiring a professional financial advisor.

The right business management software makes collecting accurate data in your initial months much easier to ensure your initial estimate and projections are sound. 

→ The earlier you can adjust operations and pricing to maintain profitability, the quicker you can set and achieve new goals.

The following sections provide more detail about key areas of a financial plan.

Calculating initial startup costs

Initial startup costs cover one-time expenses for a new cleaning or janitorial business.

While startup expenses vary based on several factors, the average cleaning service spends $3,500 on startup costs .

Startup costs may include:

Legal fees: If you seek the advice of legal professionals, you’ll need to budget for legal expenses.

Business licenses and permits: Check on local regulations because you may need to register in additional states if your business performs work or hires employees from another state.

Cleaning equipment: Equipment such as floor buffers, vacuums, brooms, mops, cleaning supplies , cleaning products, and other specialty equipment.

Office space and equipment: Property purchase or rental deposit for an office space and technology costs.

Company vehicles: Depending on the size of your company, you may use a fleet of branded company vehicles.

Operational software : Instead of implementing siloed solutions for different aspects of your business, look at comprehensive software capable of scaling with you as you build. 

You’ll also want to consider additional marketing and advertising dollars to spread the word about your business.

A clear understanding of operational expenses ensures you correctly price cleaning jobs and target realistic revenue goals.

Recurring expenses are costs you pay regularly to keep your business running. Ongoing expenditures include:

Employee payroll and benefits

Mortgage or rental payments

Office utilities

Business insurance

Vehicle insurance

Cleaning products and supplies

Equipment maintenance

Technology subscriptions

Some expenses may be fixed, such as the mortgage payment, while others may be variable, such as the cost of cleaning products. 

Follow a budget, use best-practice accounting procedures, and track expenses to make needed financial adjustments.

Aspire’s comprehensive business management software collects financials above the gross margin line and pushes them in a one-way data sync to your accounting platform so you have clean, accurate data to inform your business plan updates. 

Financial projections and realism

Financial projections predict business revenue over a certain period. Data-backed financial plans drive better business decisions and help you plan for the future.

A startup cleaning business uses projected financial statements to determine future revenue and expenses. Industry and market analysis data can provide a starting point. In the case of an established cleaning business, use your historical data to project a percentage of financial growth.

To create a financial projection, you’ll need the following financial statements:

Income statement: An income statement, or profit and loss statement (P&L), shows your income and expenses. Your income statement should cover one year.

Cash flow statement: This statement projects all incoming and outgoing expenses for one year. A break-even analysis shows you how much revenue you need to break even with your expenses.

Balance sheet: This document lists business assets and liabilities and shows a summary of a business at present. 

In financial projections, accuracy is key. You don’t want to inflate your numbers, fail to reach your goals, or underestimate and miss out on growth opportunities.

As your business continues to operate, it’s important to use the right software to capture accurate financial data to achieve financial objectives and increase the accuracy of future projections. 

Aspire commercial cleaning business software integrates purchasing, invoicing, accounting, and payroll for full financial visibility. Robust reporting allows you to drill into sales, financials, job costs, and KPIs.

With real-time data , you gain deeper insight into business performance and can develop more effective business growth strategies.

A business operations plan outlines how your company will deliver high-quality service and achieve operational goals.

As you create an operations plan, involve your management team for ideas and input. After all, your managers are the ones who provide on-the-job oversight and remain accountable for operational goals.

An operations plan includes these elements:

Determine operational goals: Set business and departmental  goals. For instance, you could set a goal to increase annual revenue by 20% or a sales goal of 10 new cleaning contracts monthly.

Create roles and job descriptions: Clearly define the roles and responsibilities of each position. This ensures accountability and the ability to measure performance.

Plan the how-tos: Detail business processes and workflows in every department so your team delivers consistent, efficient results. This includes investing in commercial cleaning business software to centralize data and streamline operations.

Track performance: Set KPIs to measure short-term goals and identify areas for improvement. Operational KPIs measure the performance of your operations, such as average contract amount, contract renewal conversion rate, closing percentage, and gross profit percentage by department. 

Aspire provides user-based dashboards so every role can see the KPIs relevant to their short- and long-term goals. Having accurate, real-time information fuels responsive management, building ongoing growth momentum.

Commercial cleaning business owners who optimize operations experience the greatest profitability and growth. Aspire commercial cleaning business software provides seamless workflows in every area of business, including:

Crew management

Job costing

Equipment and supply management

Streamlined processes reduce waste, increase efficiency, and improve performance in your operations.

Creating a thorough commercial cleaning business plan sets the stage for business growth. But successful results rely on how well you execute your plan.

Aspire commercial cleaning business software provides industry-specific management tools to empower business owners to take control of operations. From simplified scheduling to accepting customer credit card payments online, Aspire’s advanced features give cleaning contractors full visibility into business operations and finances.

To get your business plan off the ground, implement the right tools to improve business and boost year-over-year growth.

Ready to see what Aspire can do for you? Request a demo to see Aspire features in action.

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Free Cleaning Service Business Plan (Download PDF Sample)

Download Our Free Template to Get Started

A cleaning company business plan is a comprehensive document outlining your cleaning company’s objectives and explaining your marketing plan , cleaning services, and funding information. It serves as the blueprint for your cleaning business. 

• Savvy entrepreneurs create a business plan when starting a new business, and they continue to update it as their business grows. 
• A well-written business plan will guide you through your journey as a small business owner. It will help you make critical decisions as you work hard to reach your goals over the years.
• You’ll be able to glimpse the bigger picture and keep track of your progress when you’ve got it all written down.
• A business plan will significantly increase your company’s chances of success , setting a clear path to long-term growth and helping you plan efficient organizational processes. 

If you’re aiming to gain the trust of potential investors, a business plan is a must-have tool that will show them if your business is worth taking the risk.

We’ve created a downloadable cleaning services business plan PDF that you can easily edit to fit your needs. Get my sample template below:

Components of a Cleaning Services Business Plan 

Now that you understand the importance of a cleaning company business plan, the next step is to start creating your own. But there’s no need to worry! We’ve done much of the legwork to ease the process of creating a business plan for you. 

Our free downloadable cleaning services business plan PDF contains essential components to help you define your goals and make better business decisions. 

However, keep in mind that every business plan is unique. You can remove or add any section as you deem necessary to create the best business plan for your cleaning company. 

Include the following elements to get started in the right direction: 

1. Executive Summary 

The first part of a comprehensive business plan is an executive summary, which provides an overview of your company and summarizes your entire business plan.

Highlight what makes your cleaning business stand out from competitors in the cleaning industry. You can also describe the weaknesses and shortcomings of other cleaning firms and how your company aims to solve these problems. 

You can include the following information in your executive summary: 

• Owner’s experience
• Mission statement
• The leadership team and employees
• Financial and growth goals

2. Company Description 

• Why did you decide to start a cleaning services company?
• What particular problems are you trying to solve, and how do you intend to beat competitors in the cleaning industry?

Your company description is where you emphasize the strengths and competitive advantages of your cleaning business. 

3. Objectives

Set the best objectives that will help keep your cleaning business on the right track.

• Think about the key goals you want to achieve, whether to reach a certain amount of sales revenue or expand your operations to a broader service area.
• When you carefully define your main goals and objectives, you’ll be able to take the proper steps to get where you want to go. 

4. Market Analysis

Market analysis gives you an insight into your target market share, the needs and demands of your customers, and your competitors.

• Do some research about the cleaning company industry and what your competitors lack to know how your company can gain an edge over others.
• With proper market analysis, you can also analyze the need for funding from financial institutions and investors. 

5. Organizational Structure 

• Define the specific roles that need to be filled, such as cleaners, an office manager, and a project manager.
• You can also talk about hiring competent personnel as your company grows and outsourcing services for processes like digital marketing and accounting. 

6. Cleaning Services

An essential part of a cleaning company business plan is identifying the type of cleaning services you intend to provide: 

• Scope of Cleaning Services – Do you plan to focus on bidding on commercial janitorial jobs , residential cleaning, housekeeping, post-construction cleaning or all types?
• List of Specific Cleaning Services – Talk about your company’s services and prices, from interior home cleaning and damage restoration to industrial cleaning. 
• Benefits of Your Cleaning Services – How will your target market benefit from your company’s services? Think about the problems you’re trying to solve for your customers, like giving them a wide selection of cleaning services to reduce the need for hiring multiple contractors. 

7. Marketing and Sales 

To survive in a competitive industry, your cleaning business needs to employ tailored marketing strategies to help you stand out and beat competitors.

Outline your marketing and sales strategies to promote your cleaning services, gain leads, and ultimately boost sales. You should determine the number of clients you must win to achieve your cleaning company’s profit goals. 

The most effective marketing strategies for cleaning businesses include: 

• Online Marketing – Your objectives can include building an authoritative business cleaning service website design , using paid advertising like Facebook ads , leveraging social media, implementing email marketing, and maintaining an excellent reputation online. 
• Offline Advertising – Timeless strategies include direct mail, distributing pamphlets and flyers, connecting with the local community, and creating branded merchandise. 

8. Funding Requests 

• Add this section if you need additional funding for day-to-day functions and operational expenses.
• You can create a table outlining your cleaning company’s expenses, letting potential investors and lenders know precisely where their money will go. 

9. Financial Projections 

Your cleaning company business plan should have a realistic financial forecast based on your extensive market analysis and company goals.

• It should include well-researched financial projections for the future to demonstrate your targeted profits. 
• Try to include a cash flow estimate, capital expenditures, and approximate payrolls for the next few years.
• You can create an annual or quarterly target profit that your team can work to accomplish. 

Pro-Top : include a cash flow estimate, capital expenditures, and approximate payrolls for the next few years. You can create an annual or quarterly target profit that your team can work to accomplish. 

10. Appendix

Your business plan ends with an appendix where you add all relevant documents, definitions, legal notes, and other critical information.

• You can include resumes, certifications, bank statements, credit reports, charts, and other supporting documents. 
• Refer readers to this section anywhere in your business plan when necessary. For example: “See Appendix, page 5, for management team certifications.”

Example of a Cleaning Services Business Plan PDF

You can open or download our free cleaning business plan PDF below:

To get an editable version on Google Docs, enter your email below:

Why Does My Cleaning Company Need a Business Plan? 

You might think, “But making a business plan sounds like a lot of work! Do I really need it for my cleaning company?” The quick answer is: Yes, you definitely need that business plan!

As tedious as it sounds, preparing a strategic business plan is crucial to set yourself up for success and not get lost along the way. 

Take a look at the following key reasons why your business will benefit from a cleaning company business plan: 

Find Out If Your Cleaning Services Business Idea Is Viable

Creating a business plan will help you test if your business idea is feasible, saving you time, money, and energy. Many aspiring entrepreneurs believe they have outstanding ideas that could never fail.

However, around 20% of business startups fail during the first year due to a lack of planning, among other things. 

To survive the cleaning business startup phase, you must perform careful and methodical planning and create a well-developed business plan. It’s the key step between visualizing the concept for your cleaning company and turning your vision into a successful business. 

Increase Your Chances of Growth and Success 

The cleaning industry is enormous, and competitive residential and commercial cleaning businesses are everywhere. There’s always demand for cleaning services. Around 80% of households in the US are expected to use home cleaning services by 2024. 

Considering the competition you’ll be facing, it helps to create a business plan that will help you identify how your cleaning company will stand out. 

• Extensive planning will help you pinpoint your target market, determine your unique selling proposition, and develop a startup and operating expenses budget.
• This process will ultimately set your cleaning business up for long-term growth and success.

Secure Financing

Established financial institutions, lenders, and investors typically perform an extensive investigation before committing to an investment. With a solid business plan, you’ll be more likely to secure the funds you need to get your business up and running. 

Common Questions about Cleaning Company Business Plans

A business plan will help you determine if your cleaning business idea is viable, increase your chances of success, and secure financing.

An executive summary includes a mission statement, information about the leadership team, and financial goals.

Final Thoughts: Driving Your Cleaning Company’s Success With a Solid Business Plan 

Equipped with a well-researched business plan, you’ll have much higher chances of succeeding in the cleaning services industry. It’s also a valuable tool that can help you secure funding for your operational expenses as a cleaning startup. 

After downloading our free cleaning services business plan PDF, make sure to edit each section and include all essential information to create a comprehensive document.

Our free sample cleaning company business plan serves as an excellent starting point – a helpful template that you can personalize as necessary.

Written by Nelmie Jane Pardo

Nelmie Jane Pardo is a senior contributing writer who lends insight into digital marketing methods and business solutions. She regularly writes at BusinessHue to help business owners take their online marketing to the next level.

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Cleaning Service Business Plan [Sample Template]

By: Author Tony Martins Ajaero

Home » Business ideas » Home Improvement » Cleaning Service

Are you about starting a cleaning business ? If YES, here is a complete sample cleaning service business plan template & feasibility report you can use for FREE .

Okay, so we have considered all the requirements for starting a cleaning business. We also took it further by analyzing and drafting a sample cleaning service marketing plan template backed up by actionable guerrilla marketing ideas for cleaning businesses.

So let’s proceed to the business planning section. As the business owner of a new cleaning business, you must spend your valuable time and resources in creating a business plan that will give you a head start in the industry and put you ahead of the competition curve from the onset.

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A Sample Cleaning Service Business Plan Template

1. industry overview.

The cleaning industry is almost always moving up the ramp of growth. The expansion of the industry has been specifically rapid in the past several years and experts believe that this exponential increase in the growth is not likely to be stunted anytime soon, at least not in the near future.

As a result, now is a better time than ever for start-up cleaning companies to embark on a journey towards reaching the lands of success in the cleaning industry.

In other words, it is an opportune time for entrepreneurs to start thinking about how they can initiate a highly profitable and successful start-up cleaning company that will cater to the demands of hundreds and thousands of customers in the city and the country.

Our goal is to address the needs of the customers who are looking for top notch cleaning services at reasonable prices for their homes or their workplaces. This need of the customers will be addressed by providing them with the very best cleaning services that will be conducted by highly skilled cleaning professionals working in the united states of America in the state of Illinois.

The characteristics that will set our business apart from the rest will be the top quality of our services, the efficiency of our workers and the first class hospitality treatment that our clients can expect from our professionals every single time.

2. Executive Summary

• Current Situation

We are a start-up cleaning company that was established in the year 2011 in the state of Illinois. The principal owner of our company is Stephanie Ryder who currently serves as the President of the Executive Committee of our company.

Mrs. Ryder has brought several years of experience in the cleaning service industry into our cleaning company, and it is this experience of hers that has helped the company overcome odds during the initial stages of its operations. The key figure in our company who must be mentioned in the same breath as Mrs Ryder is her sister, Clementine Orton.

She contributes greatly to our customer service department, the bookkeeping sector as well as other areas of our business that requires the expertise and experience of someone as knowledgeable, proactive and dynamic as Ms. Orton.

At this current period of our time, the company is looking for some much needed additional equity capital that will be a perfect addition to our own equity investment. Therefore the company is now looking to sign a deal with a bank for funding our inventory and our receivables.

We have assured several clients, both corporate and residential clients, in cities across the state of Illinois, especially in the city of Chicago, to provide a host of different cleaning services in their commercial complexes and residential buildings so that they can live in a clean, safe and secure environment without the fear of having their homes and offices turned into a dirty and inhabitable environment.

Once the financial arrangements for our inventory and receivables funding are finalized by the bank, we hope to resume our cleaning services and expand our services to cities across the state where we are yet to explore and leave a mark on.

• Key Success Factors

When talking about the key success factors, it all comes down to the vision and the goals of our principal owner Stephanie Ryder. It is her energy, exuberance and efficacy to take a start-up company from the realms of oblivion to the echelons of the cleaning service industry that we count on most as the key success factor of our company.

In addition to that, we believe that we have an impressive social network that will allow the business to smoothly float from one client to the other without having redundant periods of unemployment between contracts.

Since the cleaning business is based heavily on service, our priority is to hire the best cleaning staff members available around the country, and therefore our recruitment managers have been well equipped to select the crème of the crop when it comes to assembling a team of money making staff.

We refuse to provide cleaning services that are incomplete and those that fail to meet the expectations of our endeared clients.

This will allow us to give the very best service and cleaning product selection to various clients across the state without being distracted by the very different product and service demands of general market outlets in the cleaning industry. All of this and more will allow your business to draw success towards itself and compete with the very best in the industry for bragging rights and dominant market positions.

• Financial Situation/Needs

A total sum of $300,000 is the minimum that we require to effectively initiate our business and open our doors to our valued clients that who are waiting to subscribe to our top notch services.

The majority portions of the funds we receive will be used to finance and streamline the business operations until we start generating sufficient amounts of revenue and making enough profit to finance our own operations and expand these operations beyond our expectations.

Till then, we must be reliant on external finances whether it be in the form of the funds that we received from the bank or the funds that have been granted to us by the principal owner Stephanie Ryder, the immediate members of the family, her relative, friends, co-workers and previous employers and business partners.

According to our estimations, within the next 2 years (give or take 3 months) the company will have enough clients and will be carrying out the required number of deals to generate healthy revenue and become profitable. Our calculations and research work also tells us that within 4 years of breaking even, the investors in our business will be able to retrieve the entirety of their funds and will be able to cash out with ease.

The founding partners of our company will have the option of purchasing the investment stake or substituting the replacement stake with extra bank funding after the completion of the first 4 years of full-fledged operations provided that the company breaks even and earns considerable profit.

3. Our Mission and Vision Statement

The vision of our company is rather quite simple. We hope to become the first name in the shopping list of homes and offices when they are looking for cleaning services that can lend them a helping hand in creating a beautiful living or working environment.

We will reward our clients for making us their first choice by providing them with cleaning services that are equal, if not better, than the best cleaning service available to them, and one that is certainly most affordable if the client decides to sign a long term contract with us. We do not want to simply become a provider of cleaning services or a supplier of cleaning products.

Rather, we want to be known as a team of cleaning experts who the entire state can rely on to keep their homes and offices sparkling clean and refreshed.

We want to help build a state where people no longer have to compromise with their living and working conditions courtesy of our cleaning services. A cleaner and greener world is certainly our primary objective for starting this start-up business.

• Securing verbal commitments from our first batch of commercial clients who are willing to sign a 6 months contract is complete.
• Securing verbal commitments from the batch of commercial clients who are interested to subscribe to our services for a trial period of 1 month is complete.
• Securing verbal commitments from the first batch of commercial clients who are willing to sign up for our services for a shortened term of 3 months is currently underway.
• A warehouse lease for 6 months has been signed.
• First written orders from suppliers for the next 6 months have been received.
• Purchase of vehicles necessary to transport cleaning products and equipments is currently underway.
• Full catalogue of services and products (used for conducting services) has been completed and revised.
• Presentation to potential investors who are looking to add their money in the investment pool is currently underway.
• Presentation to banks who will be interested to finance our operations and inventory is currently underway.
• Employee recruitment for 3 different cleaning teams is now complete.
• Employee training for 3 different cleaning teams is currently underway under the supervision of professional mentors and experts hired temporarily.
• Securing the insurance for the entire cleaning business is now complete.
• Devising the employee policy is currently underway and is being conducted by Stephanie Ryder and Clementine Orton.

4. SWOT Analysis

• Opportunities in the Cleaning Industry

The room for success in the cleaning industry is quite vast. As the number of commercial buildings and residential homes increase, the demand for cleaning services is likely to enhance along with it.

Furthermore, the healthcare industry and organizations in charge of advocating eco-friendly business practices makes it quite a necessity for businesses around the country to improve sanitation and hygiene standards in their workplaces which compels them to seek the services of cleaning companies.

Therefore, this market offers us terrific growth potential, which we are planning to capitalize on with all our expertise and ambition.

This market may not be the largest in the country, but it is certainly one where a newcomer like us will receive abundant opportunities to register progress in leaps and bounds as long as we have the correct business philosophy and are implementing the right business strategies.

• Threats and Risks

As a small cleaning firm that will be taking baby steps towards growth and development for at least the foreseeable future; we do not anticipate any major reactions from our future competitors upon the entry of our business in the industry.

We are expecting that our introduction into the industry will remain a low profile one and is likely to go unnoticed by some of the more major corporations which rule the cleaning service industry. We also do not think that some of the lesser known cleaning service companies that have been in the industry far longer than us will be have any distinct reactions to the initiation of our business.

However, in the case that they formulate plans to drive us further away from competition, we have come up with contingency plans of our own that will help us survive the threat of expulsion from the industry and assist us to overcome the risks that are associated with engaging in fierce competition with the experienced business owners of established commercial sector cleaning companies.

Competitive Strategies

• Key Competitive Capabilities

Most of the start-up cleaning companies have their sights set on the residential sector, mainly because of their lack of confidence and belief to compete with the major players in the commercial sector. This will not be the case with our company.

We will become one of the very few start-up companies in the state of Illinois which will focus all of its finances, resources and marketing strategies in climbing up the ladder in the cleaning industry and rapidly acquiring larger portions of the market share.

We will not have to compete with a big number of start-ups in the commercial sector, therefore our progress or advancement into the big leagues of the industry will not be hindered by too many competitive obstacles or hurdles in the way.

Our major advantage however lies in the incredible amount of expertise and experience that our principal owner Stephanie Ryder will be bringing into the equation.

As an entrepreneur who has had her fair share of successes and failures in the last decade, Stephanie will have a clear understand of the strategies and tactics that are required to get us across the finishing line ahead of others and avoid major disasters that our competitors may push us into.

The fact that we will be assembling a cleaning team of experienced professionals blended enthusiastic and energetic college students will allow us to achieve a working dynamic that will push our efficiency higher than that of other companies.

Basically, our company will form a cleaning staff that will strive to outwork and outsmart employees of other cleaning companies.

In an industry which is heavily reliant on service, the key is to employ workers who are willing to put in the best performance within the shortest period of time available. Our extensive and rigorous training programs will allow our workers to develop themselves, sharpen their skills at all times and stay updated with the latest developments in the world of cleaning products and equipment.

Our training facility for the workers will turn out to be a game changer and a breeding ground for the best workers in the cleaning industry in the country.

• Key Competitive Weakness

Our key competitive weaknesses stem from our lack of experience being a start-up company. We may have the best cleaning staff in the country assembled, but that will not allow us to strike deals with numerous clients at the same time.

Therefore, our availability is something that may compromise our revenue and income generation. We have a limited number of workers who will not be overworked severely according to the company policy.

Therefore, it will not be possible for us to bring in a massive number of clients every month. We hope to tackle this problem by finding ways to maximize our income and profit generation. That will allow us to employee more workers, even individual contractors with a part time schedule, and we can plan on increasing our portfolio of monthly or annual clients.

Since our current business plan ( which is based on the current financing and funding that is available to us ) only allows us to operate within the boundaries of the state of Illinois, our company will have limited reach unlike the other major corporations in the industry which are willing to provide their services all across the country.

Therefore, we will be missing out on a major chunk of the industry market which is outside the state of Illinois and that will result in a series of missed opportunities that could quite possibly hurt our finances considerably in the long run.

If we are to compete with the major names in the industry, we must generate enough income to expand our business beyond the borders of Illinois and give clients around the country an opportunity to be impressed by our top notch services.

5. MARKET ANALYSIS

• The Overall Market

Before you proceed, it is important to note that this is just an extract of our in-depth marketing plan. Here is the full sample cleaning business marketing plan template.

The overall size of the cleaning industry according to most estimates is somewhere around $750 million in the United States of America.

The state of Illinois is a major location in the industry mainly because of the highly industrialized and commercialized city of Chicago where cleaning services have become a necessity in nearly every neighbourhood that is flocked with commercial complexes and residential buildings.

The analysis of the cleaning industry be easily divided into two categories due to the distinct nature of the two kinds of services that cleaning companies in this industry concentrate on. The first is the commercial cleaning service and the second is the residential cleaning service.

The market analysis for both of them must be done separately because the nature and intensity of the demand in both of them are highly different.

Commercial clients usually demands cleaning companies that can provide them with state of the art janitorial services and garbage removal and disposal services. Residential clients on the other hand look for cleaning companies that can provide comparatively less heavy duty services such as carpet cleaning, upholstery, 6 hour maid services, vacuuming etc.

Changes in the Cleaning Industry Marketplace

During the time of the depression, the office rent rates went up and that comprised the ability of several corporations and large businesses to afford cleaning services. Since the depression faded way into oblivion, the office rent rates have somewhat become flatter and companies and corporations have regained the need and ability to subscribe to cleaning services.

With that being said, certain cities in the state of Illinois are experiencing a rise in rent of residential spaces. If the rates continue to rise in a similar fashion, then cleaning companies who cater to residential clients will be forced to make their prices more competitive and increase the efficiency of their projects.

This may sound like an intimidating scenario for most start-up cleaning businesses, but our company sees this as an opportunity to adapt, evolve and let the market changes mould our path to success.

One of the major changes that led to a boom in the cleaning industry in the recent years is the development and increased authority of the healthcare industry. Residing and working in unclean and filthy places posed several health hazards to residents and workers around the country.

This forces the home owners and corporate heads to resort to cleaning services, since their personal cleaning professionals unable to meet the standards that were set by the esteemed organizations in the healthcare industry.

As a result, cleaning companies were suddenly exposed to far more contracts than before, and most of the clients preferred to have long term arrangements with the cleaning companies instead of having a one off affair with the cleaning services.

One lesser known factor that influenced the growth of the cleaning industry is the ever increasing demand for aestheticism and visual appeal in homes and offices around the United States of America. People want their homes and offices to look good from both the inside and the outside. As a result, they cannot afford to have dirt and filth lying around in their office or residential space.

This prompted them to seek the professional help of cleaning services. Cleaning companies around the company are making sure that homes and offices retain and maintain the visual appeal with which they were built so that they do not become labelled outdated or unsuitable for future tenants.

Market Segments in the Cleaning Industry

Most cleaning companies do not provide an all encompassing service. The cleaning service itself can be divided into various segments, and the demand for these segmented services in the commercial or residential market is quite different from one another.

Some of the most common segmented services include janitorial services, maid services, window cleaning services, carpet cleaning services, dry cleaning, vacuuming, furniture polishing, washroom cleaning, waste removal and disposal etc.

We understand the diversity in the demand for these services across various platforms. For example, it would be erroneous for us to assume that the market demand for window cleaning in commercial complexes is the same as the market demand for window cleaning in residential homes in the suburbs of Illinois.

6. Our Target Market

One of the more impressive aspects of the cleaning industry is the endless possibilities it provides when it comes to the target market and customers.

Sure, each cleaning company that establishes itself in the cleaning industry has its own niche and therefore its own target market and clients. However, for a start-up company like ours, we had the luxury of choosing from a wide selection of target customers.

In the commercial sector, businesses ranging from small companies to large corporations are all in need of cleaning services of one kind or the other. Schools, colleges, libraries and other variants of educational institutions too require the assistance of cleaning companies to provide a cleaner, safer and health hazard free studying environment for the bright minds of tomorrow.

In the residential sector, there are those living modern day busy urban lives who hardly have time to make their bed and keep their shoes aligned. For them, maid services are perfect to restore some order in their homes and their lives. Then again, there are clients within the residential sector who are looking to provide their newborn children with a cleaner and safer abode.

This is when they call upon the cleaning service companies to help make their homes a better place for their children to live in. As far as our operations are concerned, we are looking to cater to the commercial clients simply because we believe that the post depression era in the United States will turn these clients into profitable prospects and accounts for us.

Since we are equipped with the right size of cleaning staff and the appropriate cleaning equipments, we believe that we can cover massive office spaces as long as the clients appoint us a reasonable deadline. Window cleaning services, janitorial services and waste removal services in collaboration with the city authorities will be the major concentration areas of our business going forward.

With that being said, we will be keeping a watchful eye on the residential sector and always be open to the idea of expanding our business if lucrative opportunities present themselves.

• Customer Buying Decisions

Whether or not a client will express their interest to subscribe to a cleaning service company will depend on two things. The first is the expertise and experience of the cleaning service company which is known to people in the neighbourhood, city or the state.

Secondly, the effectiveness and the efficacy of the marketing and advertising strategies that are created by the cleaning company. There can also be a third factor in the mix, and that is the company’s ability to impress their clients during trial periods of service, if there are any on offer.

Our company, being a start-up cleaning business, will lack the experience and renown that is required to draw in new clients.

However, what we lack in experience, we will make up with the high quality of services during the trial cleaning sessions that we will offer to our clients and also through the dynamism and strong appeal of our outbound and inbound marketing campaigns. We hope to build a brand that can consistently influence the buying decision of the customers in the industry.

7. SALES AND MARKETING STRATEGY

• Marketing Strategy

Socialization will be at the centre of our marketing strategy. We believe that in order for our business to thrive, we must reach out to people and give them genuine reasons to subscribe to our services. Our brand of marketing will be an aggressive and effervescent one, where we will strive to convert every potential prospect into a client within a period of 30 days.

This is the reason why we will be channelling our resources towards inbound marketing, as it allows us to connect with potential clientele and stay in touch with them at all times.

Not only will be having our own website, blog and newsletter programs, but we will also be taking our business to the social media platform, where the goal would be to change people’s general perception towards cleaning service businesses and keep them informed about the advantages and benefits of hiring a cleaning service company, using both a direct and indirect (more subtle) approach.

Advertising Strategy

Our advertising strategy will be no less exuberant than our marketing strategy. We believe that it is all about forming a brand and enticing people to associate themselves with the brand in ways that appeal to them the most. Unlike other cleaning companies, we do not simply want to sell services that people can make use of. Instead, our goal is to sell experiences that people can thoroughly enjoy.

For example, our janitorial service advertisements will be specifically addressing the needs of those business owners who want to provide a wonderful working environment for their employees and thus curb down the number of complaints about their company’s working conditions.

• Sales Tactics

Once a client shows interest in our cleaning service, our sales team will be implementing a number of different tactics to retain the interest of the client and make sure that a contractual agreement is reached.

In order to do this, we will be offering our first time customers with various unknown complimentary services and discounts that will turn out to be a surprise package for them and will thus intensify their desire to contractually obligate us to clean their offices. The idea is to make the clients feel that they are getting more than what they are paying for.

Our approach to generating publicity for our business will be divided into three steps. The first step is to convince trade magazine to publish a feature on our start-up company and the potential of our services to change offices across the neighbourhood.

The second step is to send our representatives to the local radio stations to promote our business and educate listeners on what we have in store for them. The third and final step is to partner up with manufacturers of cleaning products and provide discounts on our services to people who purchase their cleaning products.

• Sample Business Plans

Commercial Cleaning Business Plan

Not all firms can afford to keep in-house cleaning personnel, so this business is necessary. Commercial cleaning fill in the gaps of the employees that are needed to keep a firm clean. Thus, this business is profitable.

Are you looking to start writing a business plan for your commercial cleaning? Creating a business plan is essential to starting, growing, and securing funding for your business. We have prepared a commercial cleaning business plan template for you to help in start writing yours.

Free Business Plan Template

Download our free commercial cleaning business plan template now and pave the way to success. Let’s turn your vision into an actionable strategy!

• Fill in the blanks – Outline
• Financial Tables

How to Write a Commercial Cleaning Business Plan?

Writing a commercial cleaning business plan is a crucial step toward the success of your business. Here are the key steps to consider when writing a business plan:

1. Executive Summary

An executive summary is the first section of the business plan intended to provide an overview of the whole business plan. Generally, it is written after the entire business plan is ready. Here are some components to add to your summary:

• Start with a brief introduction: Start your executive summary by introducing your idea behind starting a commercial cleaning services business and explaining what it does. Give a brief overview of the idea of how your services will be different.
• Market opportunity: Describe the target market in brief, and explain the demographics, geographic location, and psychographic attributes of your customer. Explain how your business meets its needs. Clearly describe the market that your business will serve.
• Mention your services: Briefly mention the cleaning services that the company offers. It could include any special cleaning services the company provides, as well as office cleaning, floor cleaning, lavatory cleaning, and window cleaning.
• Management team: Name all the key members of your management team with their duties, responsibilities, and qualifications
• Financial highlights: Provide a summary of your financial projections for the company’s initial years of operation. Include any capital or investment requirements, startup costs, projected revenues, and profits.
• Call to action: After giving a brief about your business plan, end your summary with a call to action, for example; inviting potential investors or readers to the next meeting if they are interested in your business.

Ensure you keep your executive summary concise and clear, use simple language, and avoid jargon.

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2. Business Overview

Depending on what details of your business are important, you’ll need different elements in your business overview. Still, there are some foundational elements like business name, legal structure, location, history, and mission statement that every business overview should include:

• The name of the commercial cleaning services and the concept behind it like; commercial green cleaning, carpet cleaning, glass cleaning, industrial cleaning services, etc.
• Company structure of your commercial cleaning business whether it is a sole proprietorship, LLC, partnership firm, or others.
• Location of your commercial cleaning and the reason why you selected that place.
• Ownership: Describe the owners of your commercial cleaning business and mention their roles in running it. Whose shares in the corporation are they, and how each owner helps in the business?
• Mission statement: Add a mission statement that sums up the objectives and core principles of your commercial cleaning business. This statement needs to be memorable, clear, and brief.
• Business history: If this is an established business, Include an outline of the commercial cleaning business’s history and how it came to be in its current position. If you can, add some personality and intriguing details, especially if you got any achievements or recognitions till now for your incredible services.
• Future goals: It’s crucial to convey your aspirations and your vision. Include the vision of where you see your business in the near future and if you have any plans of opening a new franchise of your business in the same city in the future.

This section should provide an in-depth understanding of your commercial cleaning business. Also, the business overview section should be engaging and precise.

3. Market Analysis

Market analysis provides a clear understanding of the market in which your commercial cleaning business will run along with the target market, competitors, and growth opportunities. Your market analysis should contain the following essential components:

• Target market: Identify your target market and define your ideal customer. Know more about your customers and which services they prefer: carpet cleaning, windows, and glasses cleaning, full firm cleaning, etc.
• Market size and growth potential: Provide an overview of the commercial cleaning industry. It will include market size, trends, growth potential, and regulatory considerations. Highlight the competitive edge and how your business is different from the rest.
• Competitive analysis: Identify and analyze all other commercial cleaning businesses in the local market, including direct and indirect competitors. Conduct a SWOT analysis and evaluate their strengths and weaknesses, and explain how your business can offer qualitative services.
• Market trends: Analyze current and emerging trends in your industry, such as changes in technology or customer preference as in sanitation after COVID-19. Explain how your business will cope with all the trends.
• Regulatory environment: Describe any regulations or licensing requirements that affect the janitorial services, such as safety codes or licenses, etc.

Some additional tips for writing the market analysis section of your business plan:

• Use a variety of sources to gather data, including industry reports, market research studies, and surveys.
• Be specific and provide detailed information wherever possible.
• Include charts and graphs to help illustrate your key points.
• Keep your target audience in mind while writing the business plan.

4. Products And Services

The product and services section of a janitorial services business plan should describe the specific services and products that will be offered to customers. To write this section should include the following:

List the services:

• Briefly describe the precise cleaning services supplied by your commercial cleaning company, such as floor cleaning, washroom cleaning, and window cleaning. Emphasize any specialty cleaning services that the company provides, such as COVID-19 disinfection or green cleaning.
• Describe each service: For each service, provide a detailed description of what it entails, the time required, and the qualifications of the professionals who will provide the service. It may include the particular duties carried out, the tools used, and the cleaning agents employed.

Ensure customer satisfaction:

Explain any guarantees or warranties that the company provides to assure client satisfaction, such as a promise to refund any money paid or to make good on any cleaning service flaws.

Overall, a business plan’s product and services section should be detailed, informative, and customer-focused. By providing a clear and compelling description of your offerings, you can help potential investors and readers understand the value of your business.

5. Sales And Marketing Strategies

Writing the sales and marketing strategies section means a list of strategies you will use to attract and retain your clients. Here are some key elements to include in your sales & marketing plan:

• Develop your unique selling proposition (USP): Clearly define your commercial cleaning business’s unique selling proposition, such as your services, quality control, specialized services, competitive pricing, and experienced staff.
• Determine your pricing strategy: Develop a pricing strategy that is competitive and affordable, yet profitable. Consider offering promotions, discounts, or packages for your janitorial services to attract new customers.
• Marketing strategies: Develop a marketing strategy that includes a mix of online and offline marketing tactics. Consider social media, email marketing, content marketing, brochures, print marketing, and events.
• Sales strategies: Mention your sales strategy as in – partnering with other businesses and establishing referral programs that can help you generate more business. Consider offering incentives for referrals or special discounts for partnerships.
• Customer retention: Describe how your commercial cleaning business will retain customers and build loyalty, such as through loyalty programs, personalized service, or through various packages.

Overall, the sales and marketing strategies section of your business plan should outline your plans to attract and retain customers and generate revenue. Be specific, realistic, and data-driven in your approach, and be prepared to adjust your strategies based on feedback and results.

6. Operations Plan

When writing the operations plan section, it’s important to consider the various aspects of your business processes and procedures involved in operating a business. Here are the components to include in an operations plan:

• Hiring plan: Tell the staffing requirements of your commercial cleaning business, including the number of employees needed, their experience, and the duties they will perform. Also mention the perks you will provide to your employees.
• Operational process: Outline the processes and procedures that you will use to run your commercial cleaning business. It includes the scheduling of appointments, the check-in and check-out process, etc.
• Equipment and supplies: Create a strategy for managing cleaning supplies and equipment to guarantee that all cleaning personnel has the resources and tools needed to provide high-quality cleaning services. It could involve techniques for managing inventory, replenishing supplies, and maintaining equipment.

By including these key elements in your operations plan section, you can create a comprehensive plan that outlines how you will run your commercial cleaning business.

7. Management Team

The management team section provides an overview of the individuals responsible for running the commercial cleaning business. This section should provide a detailed description of the experience and qualifications of each manager, as well as their responsibilities and roles.

• Key managers: Describe the key members of your management team, their roles, and their responsibilities. It should include the owners, senior management, and any other cleaning staff who will be involved in the operation of the commercial cleaning business, including their education, professional background, and any relevant experience in the industry.
• Organizational structure: Describe the organizational structure of the management team, including reporting lines and how decisions will be made.
• Compensation plan: Describe your compensation plan for the management team and staff, including salaries, bonuses, and other benefits.
• Board of advisors: If you have a board of advisors for your business, mention them along with their roles and experience.

Describe the key personnel of your company and highlight why your business has the fittest team.

8. Financial Plan

When writing the financial plan section of a business plan, it’s important to provide a comprehensive overview of your financial projections for the first few years of your business.

• Profit & loss statement: Create a projected profit & loss statement that describes the expected revenue, cost of products sold, and operational costs. Your business’s anticipated net profit or loss should be computed and included.
• Cash flow statement: Estimate your cash inflows and outflows for the first few years of operation. It should include cash receipts from clients, payments to vendors, loan payments, and any other cash inflows and outflows.
• Balance sheet: Prepare a projected balance sheet, which shows the assets, liabilities, and equity.
• Break-even point: Determine the point at which your commercial cleaning business will break even, or generate enough revenue to cover its operating costs. This will help you understand how much revenue you need to generate to make a profit.
• Financing needs: Estimate how much financing you need to start and operate your commercial cleaning business. It should include both short-term and long-term financing needs, such as loans or investment capital.

Remember to be realistic with your financial projections, and to provide supporting evidence for all of your estimates.

9. Appendix

When writing the appendix section, you should include any additional information that supports the main content of your plan. This may include financial statements, market research data, legal documents, and other relevant information.

• Include a table of contents for the appendix section to make it easy for readers to find specific information.
• Include financial statements such as income statements, balance sheets, and cash flow statements. These should be up-to-date and show your financial projections for at least the first three years of your business.
• Provide market research data, such as statistics on the size of the cleaning industry, consumer demographics, and trends in the industry.
• Include any legal documents such as permits, licenses, and contracts.
• Provide any additional documentation related to your business plans, such as marketing materials, product brochures, and operational procedures.
• Use clear headings and labels for each section of the appendix so that readers can easily find the information they need.

Remember, the appendix section of your commercial cleaning business should only include relevant and important information that supports the main content of your plan.

The Quickest Way to turn a Business Idea into a Business Plan

Fill-in-the-blanks and automatic financials make it easy.

This commercial cleaning business plan sample will provide an idea for writing a successful commercial cleaning business plan, including all the essential components of your business.

After this, if you are still confused about how to write an investment-ready business plan to impress your audience, then download our commercial cleaning business plan pdf .

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Frequently asked questions, why do you need a commercial cleaning business plan.

A business plan is an essential tool for anyone looking to start or run a successful commercial cleaning business. It helps to get clarity in your business, secures funding, and identifies potential challenges while starting and growing your business.

Overall, a well-written plan can help you make informed decisions, which can contribute to the long-term success of your business.

How to get funding for your commercial cleaning business?

There are several ways to get funding for your business, but one of the most efficient and speedy funding options is self-funding. Other options for funding are:

Small Business Administration (SBA) loan

Crowdfunding, angel investors.

Apart from all these options, there are small business grants available, check for the same in your location and you can apply for it.

Where to find business plan writers for your commercial cleaning business?

There are many business plan writers available, but no one knows your business and idea better than you, so we recommend you write your commercial cleaning services business plan and outline your vision as you have in your mind.

What is the easiest way to write your commercial cleaning business plan?

A lot of research is necessary for writing a business plan, but you can write your plan most efficiently with the help of any commercial cleaning business plan example and edit it as per your need. You can also quickly finish your plan in just a few hours or less with the help of our business plan software.

About the Author

Upmetrics Team

Upmetrics is the #1 business planning software that helps entrepreneurs and business owners create investment-ready business plans using AI. We regularly share business planning insights on our blog. Check out the Upmetrics blog for such interesting reads. Read more

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Commercial Cleaning Business Plan Template

Written by Dave Lavinsky

Commercial Cleaning Business Plan

You’ve come to the right place to create your Commercial Cleaning business plan.

We have helped over 1,000 entrepreneurs and business owners create business plans and many have used them to start or grow their Commercial Cleaning businesses.

Below is a template to help you create each section of your Commercial Cleaning business plan.

Executive Summary

Business overview.

Denver Corporate Cleaning is a new commercial cleaning service that serves the Denver, Colorado area. We offer the best quality services in the industry and can work with any type of business that needs our services. We offer several cleaning services including office cleaning, emergency cleanings, sanitization, and carpet cleaning. With our stellar work ethic, high-quality cleaning services, and client focused service, we plan to be the #1 commercial cleaning company in the Denver area in the next five years.

Denver Corporate Cleaning is founded by Pedro Hernandez. Pedro has worked in several cleaning companies over the past twenty years, but was disappointed in the lack of good customer service that these companies provided. For years, Pedro has been planning his own business that will provide client focused service as well as a longer list of cleaning services than the competition. After years of planning, he is now ready to launch his business.

Product Offering

Denver Corporate Cleaning offers a full suite of commercial cleaning services for businesses located in Denver, Colorado. These services include office cleaning, breakroom cleaning, window cleaning, emergency cleaning, and sanitizing. Clients can order a one-time cleaning service or regular services that occur monthly, weekly, or daily. Long-term clients will be charged monthly for their plans.

Customer Focus

Denver Corporate Cleaning will provide cleaning services to businesses located in Denver, Colorado. We expect most of our clientele will be corporate offices, but we will also work with churches, gyms, restaurants, schools, and other establishments.

Management Team

Denver Corporate Cleaning is founded by Pedro Hernandez. Pedro has worked in several cleaning companies over the past twenty years, but was disappointed in the lack of client-oriented service that these companies provided. For years, Pedro has been planning his own business that will emphasize client focused service and provide a longer list of cleaning services than the competition. After years of planning, he is now ready to launch his business.

Success Factors

Denver Corporate Cleaning is primed for success by offering the following competitive advantages:

• Professional cleaning services for an affordable price.
• Client-focused service where the owner will keep in touch with clients on a monthly basis.
• A referral program where clients can earn a free cleaning for every business they recruit.
• A focus on maintaining long-lasting relationships with our clients.

Financial Highlights

Denver Corporate Cleaning is seeking $225,000 in debt financing to launch. The funding will be dedicated to the office build out, purchase of initial supplies, working capital, marketing costs, and startup overhead expenses. The breakout of the funding is below:

• Office location design/build: $50,000
• Initial supplies and equipment: $50,000
• Three months of overhead expenses (payroll, rent, utilities): $50,000
• Working capital: $25,000
• Marketing: $50,000

The following graph below outlines the pro forma financial projections for Denver Corporate Cleaning.

Company Overview

Who is denver corporate cleaning.

Denver Corporate Cleaning is a new commercial cleaning service that serves the Denver, Colorado area. We offer several cleaning services to the businesses located in the area including office cleaning, emergency cleanings, sanitization, and carpet cleaning. We are open to working with any business (including churches, gyms, and restaurants) but we expect much of our clientele will be corporate offices.

  Denver Corporate Cleaning is founded by Pedro Hernandez. Pedro has worked in several cleaning companies over the past twenty years, but wasn’t satisfied with the level of service these companies offered their clientele. Pedro has been planning his business for years and is now ready to launch.

He recently conducted a market analysis and consumer survey to see if the business would be in high demand. The results from these were very positive, with many consumers saying that they would be interested in hiring the company’s services as soon as the business launches.

Denver Corporate Cleaning’s History

After spending several years in the cleaning industry, Pedro Hernandez gained the knowledge, skills, and expertise to start his own commercial cleaning business. In April 2023, he quit his job at his employer and incorporated Denver Corporate Cleaning as an S Corporation.

Since incorporation, Pedro has achieved the following milestones for Denver Corporate Cleaning:

• Developed the company’s name, logo and website
• Finished the list of services the company will provide
• Determined equipment and inventory requirements
• Found a potential office location

Denver Corporate Cleaning’s Services

Denver Corporate Cleaning will provide the following services to our clientele:

• Office cleaning
• Breakroom/kitchen cleaning
• Emergency cleaning
• Sanitization
• Window cleaning
• Carpet cleaning
• Weekend services

Industry Analysis

Revenue for the commercial cleaning industry is expected to grow over the next five years. This growth is due partially by the increase in demand from businesses across all sectors. Businesses are expected to continue outsourcing cleaning activities to janitorial and cleaning service specialists. In particular, education, healthcare and medical-related industries, which outsource the majority of their cleaning requirements, will likely provide sustained demand for industry services. Most businesses save money by outsourcing cleaning services, so this will be a major factor in the industry’s growth.

According to Grand View Research, the contract cleaning services industry was valued at $343.34 billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 6.3% from now until 2030. This shows that commercial cleaning services are still in great demand and will continue to be. Therefore, this is a great time to start a commercial cleaning business.

Customer Analysis

Demographic profile of target market.

Denver Corporate Cleaning will serve the businesses located in the Denver area. Most of our clientele will include corporate offices, but we will also serve churches, gyms, restaurants, schools, and other establishments.

Customer Segmentation

Denver Corporate Cleaning will primarily target the following customer profiles:

• Corporate offices
• Restaurants

Competitive Analysis

Direct and indirect competitors.

Denver Corporate Cleaning will face competition from other companies with similar business profiles. A description of each competitor company is below.

Denver Cleaning Solutions

Denver Cleaning Solutions is a local cleaning business that primarily services office buildings in downtown Denver. The company has a team of over 40 cleaners who provide a long list of services to their clients. These services include cubicle cleaning, office cleaning, breakroom cleaning, and sanitization. Unfortunately Denver Cleaning solutions suffers from high turnover which results in low quality services. Therefore, the company is seen as a low-end budget quality option and will not be a major competitor for clients who want higher quality services.

Smith Premium Family Cleaning Services

Smith Premium Family Cleaning Services is a family-owned company that has operated since 1990. They have a small, yet highly trained cleaning staff that cleans residential homes and commercial spaces located around the Denver area. As the name suggests, they offer premium services that have given them a great reputation, but also allow them to charge premium prices. Though Smith Premium Family Cleaning Services will continue to succeed, the company is small enough that we don’t expect them to be a major competitor.

Denver Maids

Denver Maids is a popular cleaning service that serves the Denver area. They clean both residential and commercial locations and offer a wide suite of services and contract options. They have more than 100 cleaners on staff and are fully equipped to manage hundreds of contracts throughout the year. Though most of Denver Maid’s contracts are for residential cleaning services, they also service many businesses, making them a strong competitor in the market.

Competitive Advantage

Denver Corporate Cleaning will be able to offer the following advantages over their competition:

• Client-focused service : Customer service is our #1 priority. Our entire mission is to provide high-quality client focused service that focuses on maintaining long-term relationships with our clients.
• Management : Pedro has significant experience in the industry and knows what it takes to offer the best cleaning services and keep clients happy. Pedro will interact with each client on a weekly or monthly basis to ensure they are completely satisfied with their cleaning service. He will ask for any constructive criticism in order to implement strategies beneficial to client retention and referrals.
• Referral Program : We will offer a referral program where clients can earn a free cleaning for every business and/or household they recruit.

Marketing Plan

Brand & value proposition.

Denver Corporate Cleaning will offer the unique value proposition to its clientele:

• Affordable and quality cleaning services
• Highly trained staff
• Wide variety of commercial cleaning services
• Ability to work with any commercial business in the area

Promotions Strategy

The promotions strategy for Denver Corporate Cleaning is as follows:

Referral Program

Denver Corporate Cleaning will implement a referral program that will reward an existing client with a free cleaning service if they recruit a fellow business to our services.

Social Media Marketing

The company will have several social media accounts and invest in ads on all social media platforms. These accounts will showcase pictures of our cleaning crew as well as a list of the services we provide. The company will use targeted marketing to appeal to our target demographics.

SEO Website Marketing

Denver Corporate Cleaning will invest funds into maintaining a strong SEO presence on search engines like Google and Bing. When a person types in “local commercial cleaning services” or “Denver cleaning services”, Denver Corporate Cleaning will appear in the top three choices.

Advertisement

Advertisements in print publications like newspapers, magazines, etc., are an excellent way for businesses to connect with their audience. Denver Corporate Cleaning will advertise its services in popular magazines and news dailies. Obtaining relevant placements in industry magazines and journals will also help in increasing brand visibility.

The pricing of Denver Corporate Cleaning will be moderate and on par with competitors so customers feel they receive value when hiring our cleaning services.

Operations Plan

Denver Corporate Cleaning will utilize the following operations plan. Operation Functions:

• Pedro Hernandez will be the Owner of Denver Corporate Cleaning. He will oversee the general operations and keep in touch with all clients to ensure they are satisfied with the company’s services. To efficiently run the business, Pedro will hire the following:
• An Accountant who will manage all client invoicing, billing, and payables.
• A Human Resources Manager who will oversee all employee hiring, onboarding, payroll, retention, and benefits programs.
• A Training Manager who will develop and implement a strict cleaning protocol program that every employee will have to pass.
• 20 hourly cleaning professionals to provide cleaning services to our clients.

Milestones:

Denver Corporate Cleaning will have the following milestones complete in the next six months:

• 5/1/202X – Finalize lease agreement for office space
• 6/1/202X – Office build out
• 7/1/202X – Hire and train essential staff
• 8/1/202X – Begin marketing campaign
• 9/1/202X – Launch Denver Corporate Cleaning
• 10/1/202X – Reach break even

Denver Corporate Cleaning is founded by Pedro Hernandez. Pedro has worked in several cleaning companies over the past twenty years, but was disappointed in the lack of client-oriented service that these companies provided. For years, Pedro has been planning his own business that will emphasize client focused service. We will also provide a longer list of cleaning services than the competition. After years of planning, he is now ready to launch his business.

Since he has worked in the industry for decades, Pedro has in-depth knowledge of what it takes to provide premium cleaning services. Though he has never run a business, he will hire several staff members who will help him run the operations, marketing, management, and accounting aspects of the company.

Financial Plan

Key revenue & costs.

The revenue drivers for Denver Corporate Cleaning will come charging our clients for our professional cleaning services. We expect most of our clients will stick with us long term, so we will charge them monthly for our services. Businesses that need a one-time cleaning will be charged the day of the cleaning.

The cost drivers for Denver Corporate Cleaning will include the overhead costs, salaries, cost of supplies, and marketing expenses.

Funding Requirements and Use of Funds

Key assumptions.

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and pay off the startup business loan.

• Number Of Clients:
• Average Client Contract Per Month: $500
• Annual Lease: $25,000

Financial Projections

Income statement.

Balance Sheet

Cash Flow Statement

Commercial Cleaning Business Plan FAQs

What is a commercial cleaning business plan.

A commercial cleaning business plan is a plan to start and/or grow your commercial cleaning business. Among other things, it outlines your business concept, identifies your target customers, presents your marketing plan and details your financial projections.

You can easily complete your Commercial Cleaning business plan using our Commercial Cleaning Business Plan Template here .

What are the Main Types of Commercial Cleaning Businesses? 

There are a number of different kinds of commercial cleaning businesses , some examples include: General Commercial Cleaning, Healthcare and Lab Cleaning, and Damage Restoration.

How Do You Get Funding for Your Commercial Cleaning Business Plan?

Commercial Cleaning businesses are often funded through small business loans. Personal savings, credit card financing and angel investors are also popular forms of funding.

What are the Steps To Start a Commercial Cleaning Business?

Starting a commercial cleaning business can be an exciting endeavor. Having a clear roadmap of the steps to start a business will help you stay focused on your goals and get started faster.

1. Develop A Commercial Cleaning Business Plan - The first step in starting a business is to create a detailed commercial cleaning business plan that outlines all aspects of the venture. This should include potential market size and target customers, the services or products you will offer, pricing strategies and a detailed financial forecast.

2. Choose Your Legal Structure - It's important to select an appropriate legal entity for your commercial cleaning business. This could be a limited liability company (LLC), corporation, partnership, or sole proprietorship. Each type has its own benefits and drawbacks so it’s important to do research and choose wisely so that your commercial cleaning business is in compliance with local laws.

3. Register Your Commercial Cleaning Business - Once you have chosen a legal structure, the next step is to register your commercial cleaning business with the government or state where you’re operating from. This includes obtaining licenses and permits as required by federal, state, and local laws.

4. Identify Financing Options - It’s likely that you’ll need some capital to start your commercial cleaning business, so take some time to identify what financing options are available such as bank loans, investor funding, grants, or crowdfunding platforms.

5. Choose a Location - Whether you plan on operating out of a physical location or not, you should always have an idea of where you’ll be based should it become necessary in the future as well as what kind of space would be suitable for your operations.

6. Hire Employees - There are several ways to find qualified employees including job boards like LinkedIn or Indeed as well as hiring agencies if needed – depending on what type of employees you need it might also be more effective to reach out directly through networking events.

7. Acquire Necessary Commercial Cleaning Equipment & Supplies - In order to start your commercial cleaning business, you'll need to purchase all of the necessary equipment and supplies to run a successful operation.

8. Market & Promote Your Business - Once you have all the necessary pieces in place, it’s time to start promoting and marketing your commercial cleaning business. This includes creating a website, utilizing social media platforms like Facebook or Twitter, and having an effective Search Engine Optimization (SEO) strategy. You should also consider traditional marketing techniques such as radio or print advertising. 

Learn more about how to start a successful commercial cleaning business:

• How to Start a Commercial Cleaning Business

How To Write a Commercial Cleaning Business Plan + Template

Creating a business plan is essential for any business, but it can be especially helpful for commercial cleaning businesses that want to improve their strategy and/or raise funding.

A well-crafted business plan not only outlines the vision for your company, but also documents a step-by-step roadmap of how you are going to accomplish it. In order to create an effective business plan, you must first understand the components that are essential to its success.

This article provides an overview of the key elements that every commercial cleaning business owner should include in their business plan.

Download the Ultimate Cleaning Business Plan Template

What is a Commercial Cleaning Business Plan?

A commercial cleaning business plan is a formal written document that describes your company’s business strategy and its feasibility. It documents the reasons you will be successful, your areas of competitive advantage, and it includes information about your team members. Your business plan is a key document that will convince investors and lenders (if needed) that you are positioned to become a successful venture.

Why Write a Commercial Cleaning Business Plan?

A commercial cleaning business plan is required for banks and investors. The document is a clear and concise guide of your business idea and the steps you will take to make it profitable.

Entrepreneurs can also use this as a roadmap when starting their new company or venture, especially if they are inexperienced in starting a business.

Writing an Effective Commercial Cleaning Business Plan

The following are the key components of a successful commercial cleaning business plan:

Executive Summary

The executive summary of a commercial cleaning business plan is a one to two page overview of your entire business plan. It should summarize the main points, which will be presented in full in the rest of your business plan.

• Start with a one-line description of your commercial cleaning company
• Provide a short summary of the key points in each section of your business plan, which includes information about your company’s management team, industry analysis, competitive analysis, and financial forecast among others.

Company Description

This section should include a brief history of your company. Include a short description of how your company started, and provide a timeline of milestones your company has achieved.

If you are just starting your commercial cleaning business, you may not have a long company history. Instead, you can include information about your professional experience in this industry and how and why you conceived your new venture. If you have worked for a similar company before or have been involved in an entrepreneurial venture before starting your commercial cleaning company, mention this.

Industry Analysis

The industry or market analysis is an important component of a commercial cleaning business plan. Conduct thorough market research to determine industry trends and document the size of your market. 

Questions to answer include:

• What part of the commercial cleaning industry are you targeting?
• How big is the market?
• What trends are happening in the industry right now (and if applicable, how do these trends support the success of your company)?

You should also include sources for the information you provide, such as published research reports and expert opinions.

Customer Analysis

This section should include a list of your target audience(s) with demographic and psychographic profiles (e.g., age, gender, income level, profession, job titles, interests). You will need to provide a profile of each customer segment separately, including their needs and wants.

For example, the customers of a commercial cleaning business may include owners or managers of office buildings, schools, restaurants, retail stores, and hospitals.

You can include information about how your customers make the decision to buy from you, as well as what keeps them buying from you.

Develop a strategy for targeting those customers who are most likely to buy from you, as well as those that might be influenced to buy your products or commercial cleaning services with the right marketing.

Competitive Analysis

The competitive analysis helps you determine how your product or service will be different from competitors, and what your unique selling proposition (USP) might be that will set you apart in this industry.

For each competitor, list their strengths and weaknesses. Next, determine your areas of competitive differentiation and/or advantage; that is, in what ways are you different from and ideally better than your competitors.

Marketing Plan

This part of the business plan is where you determine and document your marketing plan. . Your plan should be clearly laid out, including the following 4 Ps.

• Product/Service : Detail your product/service offerings here. Document their features and benefits.
• Price : Document your pricing strategy here. In addition to stating the prices for your products/services, mention how your pricing compares to your competition.
• Place : Where will your customers find you? What channels of distribution (e.g., partnerships) will you use to reach them if applicable?
• Promotion : How will you reach your target customers? For example, you may use social media, write blog posts, create an email marketing campaign, use pay-per-click advertising, launch a direct mail campaign. Or, you may promote your commercial cleaning business via word-of-mouth marketing or referrals from satisfied customers.

Operations Plan

This part of your commercial cleaning business plan should include the following information:

• How will you deliver your services to customers? For example, will you do it in person? 
• What infrastructure, commercial cleaning equipment , and resources are needed to operate successfully? How can you meet those requirements within budget constraints?

The operations plan is where you also need to include your company’s business policies. You will want to establish policies related to everything from customer service to pricing, to the overall brand image you are trying to present.

Finally, and most importantly, in your Operations Plan, you will lay out the milestones your company hopes to achieve within the next five years. Create a chart that shows the key milestone(s) you hope to achieve each quarter for the next four quarters, and then each year for the following four years. Examples of milestones for a commercial cleaning business include reaching $X in sales. Other examples include adding new customers, expanding to new markets, and launching new services.

Management Team

List your team members here including their names and titles, as well as their expertise and experience relevant to your specific commercial cleaning industry. Include brief biography sketches for each team member.

Particularly, if you are seeking funding, the goal of this section is to convince investors and lenders that your team has the expertise and experience to execute on your plan. If you are missing key team members, document the roles and responsibilities you plan to hire for in the future.

Financial Plan

Here you will include a summary of your complete and detailed financial plan (your full financial projections go in the Appendix). 

This includes the following three financial statements:

Income Statement

Your income statement should include:

• Revenue : how much revenue you generate.
• Cost of Goods Sold : These are your direct costs associated with generating revenue. This includes labor costs, as well as the cost of any equipment and supplies used to deliver the product/service offering.
• Net Income (or loss) : Once expenses and revenue are totaled and deducted from each other, this is the net income or loss

Sample Income Statement for a Startup Commercial Cleaning Business

Balance Sheet

Include a balance sheet that shows your assets, liabilities, and equity. Your balance sheet should include:

• Assets : All of the things you own (including cash).
• Liabilities : This is what you owe against your company’s assets, such as accounts payable or loans.
• Equity : The worth of your business after all liabilities and assets are totaled and deducted from each other.

Sample Balance Sheet for a Startup Commercial Cleaning Business

Cash Flow Statement

Include a cash flow statement showing how much cash comes in, how much cash goes out and a net cash flow for each year. The cash flow statement should include:

• Cash Flow From Operations
• Cash Flow From Investments
• Cash Flow From Financing

Below is a sample of a projected cash flow statement for a startup commercial cleaning business.

Sample Cash Flow Statement for a Startup Commercial Cleaning Business

You will also want to include an appendix section which will include:

• Your complete financial projections
• A complete list of your company’s business policies and procedures related to the rest of the business plan (marketing, operations, etc.)
• Any other documentation which supports what you included in the body of your business plan.

Writing a good business plan gives you the advantage of being fully prepared to launch and/or grow your commercial cleaning company. It not only outlines your business vision but also provides a step-by-step process of how you are going to accomplish it.

A well-written business plan is an essential tool for any commercial cleaning business. If you put in the time to write a comprehensive and well-thought-out business plan, you will be setting your company up for success.  

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Commercial Cleaning Business Plan Template [Updated 2024]

Commercial Cleaning Business Plan Template

If you want to start a Commercial Cleaning business or expand your current Commercial Cleaning business, you need a business plan.

The following Commercial Cleaning business plan template gives you the key elements to include in a winning Commercial Cleaning business plan.

You can download our Business Plan Template (including a full, customizable financial model) to your computer here.

Below are links to each of the key sections of your Commercial Cleaning business plan: Commercial Cleaning Business Plan Home I. Executive Summary II. Company Overview III. Industry Analysis IV. Customer Analysis V. Competitive Analysis VI. Marketing Plan VII. Operations Plan VIII. Management Team IX. Financial Plan

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Commercial Cleaning Business Plan Home I. Executive Summary II. Company Overview III. Industry Analysis IV. Customer Analysis V. Competitive Analysis VI. Marketing Plan VII. Operations Plan VIII. Management Team IX. Financial Plan

Business Plan for a Cleaning Business: Complete Guide

• January 30, 2023

👇 Check all our resources on cleaning businesses 👇

Whether you’re looking to raise funding from private investors or to get a loan from a bank (like a SBA loan) for your cleaning business, you will need to prepare a solid business plan.

In this article we go through, step-by-step, all the different sections you need in the business plan of your cleaning business. Use this template to create a complete, clear and solid business plan that get you funded.

1. Executive Summary

The executive summary of a business plan gives a sneak peek of the information about your business plan to lenders and/or investors.

If the information you provide here is not concise, informative, and scannable, potential lenders and investors may lose interest.

Why do you need a business plan for a cleaning business?

The purpose of a business plan is to secure funding through one of the following channels:

• Obtain bank financing or secure a loan from other lenders (such as a SBA loan )
• Obtain private investments from investment funds, angel investors, etc.
• Obtain a public or private grant

How to write an executive summary for a cleaning business?

Provide a precise and high-level summary of every section that you have included in the business plan for your cleaning business. The information and the data you include in this segment should grab the attention of potential investors and lenders immediately. Ensure that the executive summary doesn’t exceed 2 pages in total.

The executive summary usually consists of the five major sub-sections that include:

• Business overview : introduce what services your cleaning business offers (commercial vs. residential cleaning), what type of customers you focus on (individuals, businesses, factories, etc.), any specific cleaning service you focus on (e.g. carpet cleaning), your company structure and, more importantly, how and why you want to start such a business today
• Market overview : the market overview section will contain an overview of the expected market size and growth of the cleaning industry in your area as well as your target customers. Another important part of any market overview is a clear and thorough analysis of your competitors
• People : introduce your company’s management and employee structure. Provide a brief (no more than a couple of sentences each) of the experience of the team. Also, speak about your hiring plans: who will you hire and who will report to whom?
• Financial plan : how much profit and revenue do you expect in the next 5 years? When will you reach break-even point and start making profits? Include here your key financials such as revenue, gross profits, and net profit
• Funding ask : what loan/investment/grant are you seeking? How much do you need? How long will this last?

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Cleaning Financial Model

Download an expert-built 5-year Excel financial model for your business plan

2. Business Overview

The business overview section is sometimes called the company description and is one of the most important parts of the cleaning business plan.

Here, you will want to provide crucial information about your cleaning business, including your services, pricing structure , customers, and company structure.

a) History of the Project

This is a brief description of your business, outlining its origin and your reasons for venturing into this field. As one would put it, it answers a major question about business; why a cleaning company? 

When starting a cleaning business, you want to use all your best tools to show the lenders and investors that your passion is deeply built around the need to fill an existing market gap. For example, you would argue that many customers in your area need eco-friendly cleaning, tile and grout cleaning, or commercial kitchen cleaning services.

b) Business Model

You should be clear if you are opening an independent cleaning company or partnering. Also, make it clear if you are buying an existing franchise.

Franchising has an added advantage of simplicity, given an already established market base. However, every model has its risks and benefits. So, choose what’s best for your target market and long-term goals. 

c) Services

Don’t get it twisted. Cleaning companies offer a range of services to their consumers depending on the business location and demand. So, an important aspect of laying a solid foundation is to explain to your customers what they should expect from your business. In other words, what type of cleaning services do you intend to offer? 

The 2 main categories of cleaning services are: residential and commercial cleaning.

Residential cleaning targets private residences and homes. If you choose this option, you can specialize in home maintenance, move-in and move-out cleaning, deep cleaning, green cleaning, and residential event cleanups. 

On the other hand, commercial cleaning suits businesses and requires significant manpower, more space, and sophisticated equipment. You can’t run this business in some regions without enough vehicles to transport your equipment. 

If you plan to specialize in commercial cleaning, you can focus on general office cleaning tasks, large-scale specialized cleaning, construction cleanups, commercial kitchen cleaning, and hazardous waste cleaning.

d) Pricing Strategy

Another important part of the business overview section is your pricing structure. It should be as clear as possible because investors will rely on it when assessing your financial need.

Most cleaning companies in the US set their rates per square foot, per room, per hour, or as a flat fee. And the standard national hourly cost of house cleaning services in the US ranges from $50 to $90 per hour per cleaner.  

e) Target Customers

Who is your ideal customer? And which cleaning services do they need? You might have already identified your target market if you can answer these questions correctly. 

For instance, if private residences and apartments dominate the region, many individuals will probably need residential cleaning services. Make sure you offer that.

Similarly, a busy city center with many offices and commercial properties will probably benefit from commercial cleaning services as mentioned above. Identifying your target market is one of the fastest ways to increase revenue potential after assessing the competition. 

f) Legal Structure

Finally, your business overview section should specify what type of business structure you want. Is this a corporation or a partnership (LLC)? Who are the investors? How much equity percentage do they own? Is there a Board of Directors? If so, whom? Do they have experience in the industry?

3. Market Overview

To run a successful business, you need all the facts that back your decision to start a cleaning company in the region at that time. Market analysis will help you identify the level of competition in the region and whether the investment is worth it. 

For example, offering commercial cleaning services in a residential setup would make little sense. Similarly, overpricing your services when the dominant population is low to middle-income earners won’t fast-track business growth. 

a) Cleaning Business Industry Status Quo

This section should answer two obvious questions about your cleaning business;

• What is the market size of the cleaning industry in your area? 
• How fast is the cleaning industry growing? 

Both questions will help you set realistic expectations when getting into this field, having analyzed the market trends and size. 

How big is the cleaning industry in the US?

It’s always good to start any market overview by assessing the market size at a national level.

Of course, the figures may not represent the actual status of the cleaning business in your region, but they offer a solid foundation for building a thriving business. According to the latest statistics, the cleaning service industry in the US had a value of $97.6 billion in 2022 . 

The staggering need for cleaning services means that the commercial cleaning sector will likely grow at a steady rate of 5.4% up to 2025 . Although this may be a good sign for setting up your cleaning business, you should also assess market growth in your area (see below).

How big is the cleaning industry in your area?

Getting the market data at the city level gives you a clearer picture of what to expect from the market. It may complicated, but you only need the total number of cleaning companies in your region and their services to assess your area’s market size.

For example, let’s assume you want to get into the carpet cleaning business. With close to 32,000 carpet cleaning businesses in the US, and a total market value of $4 billion (carpet cleaning US market), we can safely assume each carpet cleaning business generates $125,000 in sales per year on average.

Now, assuming there are 25 competitors in your area, the estimated market size of the carpet cleaning industry in your area is $3.1 million.

How fast is the cleaning industry growing in your area?

You may need to analyze multiple factors to determine the growth rate of the cleaning industry in your region. Sometimes, this involves a few calculations to get an actual figure when drawing your conclusion. 

For example, if the region had 120 cleaning companies in 2020, which increased to 150 in 2022, you can assume that the industry is growing at a steady rate of 12% per year. 

Pay attention to all factors that may directly impact the growth rate, including a population influx, increased demand, and increased income potential. 

However, don’t be shocked if you notice a successive drop in the demand for cleaning services in the region. This is possible even when the national statistics show otherwise. Its part and parcel of the business and could indicate that this isn’t the right time to launch a cleaning company. 

b) Cleaning Business Competitor Analysis

Another crucial step in the business plan of your cleaning company is to assess the existing competition. There are a couple of questions to guide you here, including;

• How many cleaning companies are there in your region?
• What services do they offer (residential, commercial cleaning, or both)?
• What’s the average price of hiring a cleaning company in the region?
• What’s the total number of individuals employed by a typical cleaning company in the region? 
• How many customers do they serve per week/month? 

Why do you need a competitive analysis in the business plan of your cleaning business?

Assessing the competition in the area where you plan to start your cleaning business will allow to better understand whether there is sufficient demand, and whether you are well positioned to take market share from competitors.

For example, starting a new business would make perfect sense under the following circumstances;

• There’s a clear market gap that you can fill in the region (For example, offering a service that other companies might have missed, like eco-friendly/green cleaning) 
• There are no or inadequate cleaning companies in the region. This would present the perfect opportunity to tap into the market potential and grow a thriving business. 

c) Cleaning Business Customer Analysis

The customer analysis section is almost similar to your target audience . However, this is your chance to prove to the lenders that your target market is real and available. You can use the following questions to analyze your client base; 

• Which individuals need cleaning services in the region? 
• What’s the average income of the individuals in the region? (This is also important when determining your pricing structure)
• Which cleaning services are they interested in?
• How often do they need cleaning services? (daily, weekly, monthly)
• Are they more likely to benefit from commercial or residential cleaning services?

Usually, the level of competition in the region also influences your customer analysis. So, that should be clear to help you determine the market demand or predict the success of your cleaning business.

4. Sales & Marketing

The sales and marketing strategy sums up your plans for acquiring new clients. Here are a few helpful questions to guide you:

• Which marketing channels are best suited to your business (online vs. offline marketing)?
• Do you have a unique selling point? If so, what is it?
• What is your marketing budget for the first months / year?
• How can you track the success of your marketing strategy?
• Do you plan to offer any promotions to attract new customers? 

Cleaning Business Marketing Channels

You can use the following channels for marketing your cleaning business locally;

• Pay-per-click campaigns (e.g. Google ads)
• Email, SMS marketing
• Social media content & ads 
• Word-of-mouth advertising
• TV and radio advertisement

What are your Unique Selling Points (USPs)?

A unique selling point is what puts you ahead of the rest. It’s no secret that you will face stiff competition from established cleaning companies in the field. So, how you set yourself apart matters. Some factors to consider include;

• Price : Cheaper services than your competitors
• Location : Your proximity to the target market gives you a slight edge over the rest
• Quality : Stellar cleaning services with modern equipment will attract more clients

5. Management & People

You must address 2 things here:

• The management team and their experience/track record
• The organizational structure: different team members and who reports to whom?

a) Management

Small businesses often fail because of managerial weaknesses . Thus, having a strong management team is vital. Highlight the experience and education of senior managers that you intend to hire to oversee your commercial cleaning business.

Describe their duties, responsibilities, and roles. Also, highlight their previous experience and explain how they succeeded in their previous roles.

It is also important that you explain how their experiences and qualifications help you in offering the services you are proposing. If they have specialized training and education (such as carpet cleaning, industrial cleaning, etc.), add that information too.

b) Organizational Structure

Even if you haven’t already hired a senior manager and any other relevant staff members, you must provide a flowchart of the organizational structure defining the hierarchy of reporting as shown below.

6. Financial Plan

The financial plan is perhaps, with the executive summary, the most important section of any business plan for a cleaning company.

Indeed, a solid financial plan tells lenders that your business is viable and can repay the loan you need from them. If you’re looking to raise equity from private investors, a solid financial plan will prove them your cleaning business is an attractive investment.

There should be 3 sections to your financial plan section:

• Your historical financials (only if you already operate the business and have financial accounts to show)
• The startup costs of your project (if you plan to start a new cleaning business, purchase new equipment, etc.)
• The 5-year financial projections

a) Historical Financials (if any)

In the scenario where you already have some historical financials (a few quarters or a few years), include them. A summary of your financial statements in the form of charts e.g. revenue, gross profit and net profit is enough, save the rest for the appendix.

If you don’t have any, don’t worry, most new businesses don’t have any historical financials and that’s ok. If so, jump to Startup Costs instead.

b) Startup Costs

Before we expand on 5-year financial projections in the following section, it’s always best practice to start with listing the startup costs of your project.

For a cleaning business, startup costs are all the expenses you incur before you start making sales. Luckily, these expenses are rather low for cleaning companies and mostly include the cost to purchase equipment and the vehicle you will use to transport them.

As an example, it costs on average $73,500 – $167,500 to start a small commercial cleaning business with 2 vans and 4 employees. We have laid out below estimates for the key startup costs you can expect for a cleaning business.

Note that these costs are for illustrative purposes and may not be fully relevant for your business. For more information on how much it costs to start and run a cleaning business, read our article here .

c) Financial Projections

In addition to startup costs, you will now need to build a solid 5-year financial model for your cleaning business.

Your financial projections should be built using a spreadsheet (e.g. Excel or Google Sheets) and presented in the form of tables and charts in the business plan of your cleaning business.

As usual, keep it concise here and save details (for example detailed financial statements, financial metrics, key assumptions used for the projections) for the appendix instead.

Your financial projections should answer at least the following questions:

• How much revenue do you expect to generate over the next 5 years?
• When do you expect to break even?
• How much cash will you burn until you get there?
• What’s the impact of a change in pricing (say 20%) on your margins?
• What is your average customer acquisition cost?

You should include here your 3 financial statements (income statement, balance sheet and cash flow statement). This means you must forecast:

• The number of customers over time ;
• Your expected revenue ;
• Operating costs to run the business ;
• Any other cash flow items (e.g. capex, debt repayment, etc.).

When projecting your revenue, make sure to sensitize pricing and the number of customers as a small change in these assumptions will have a big impact on your revenues.

7. Funding Ask

This is the last section of the business plan of your cleaning business. Now that we have explained what your company is about, the services you offer and to whom, what’s your strategy, where you go and how you get there, this section must answer the following questions:

• How much funding do you need?
• What financial instrument(s) do you need: is this equity or debt, or even a free-money public grant?
• How long will this funding last?
• Where else does the money come from? If you apply for a SBA loan for example, where does the other part of the investment come from (your own capital, private investors?)

If you raise debt:

• What percentage of the total funding the loan represents?
• What is the corresponding Debt Service Coverage Ratio ?

If you raise equity

• What percentage ownership are you selling as part of this funding round?
• What is the corresponding valuation of your business?

Use of Funds

Any business plan should include a clear use of funds section. This is where you explain how the money will be spent.

Will you spend most of the loan / investment in paying your employees’ salaries? Or will it cover mostly the cost for the lease deposit and the renovation?

Those are very important questions you should be able to answer in the blink of an eye. Don’t worry, this should come straight from your financial projections. If you’ve built solid projections like in our Cleaning financial model template , you won’t have any issues answering these questions.

For the use of funds, we also recommend using a pie chart like the one we have in our financial model template where we outline the main expenses categories as shown below.

Related Posts

How to Build a Financial Model for a Cleaning Business

Starting a Cleaning Business Costs $73,500 – $167,500

• May 8, 2023

Privacy Overview

How to Write a Cleaning Service Business Plan + Free Sample Plan PDF

Elon Glucklich

7 min. read

Updated February 17, 2024

Free Download: Cleaning Service Business Plan Template

With busy schedules and job demands, not everyone has time to clean up after themselves. 

That’s why nearly 10 percent of Americans hired residential cleaning services as of 2020, and the demand for cleaners is rising. And despite a resistance to return to the office, commercial cleaning remains a $100 billion industry . Building owners still need pristine spaces if a lease or sale opportunity arises.

If you’re getting into the cleaning industry, or trying to grow your existing business, you’ll need to do some upfront work. That’s where a business plan comes in. This article will help you ensure that you’re meeting the right market opportunity, and that your business brings in enough revenue to be profitable long-term. If you need a bank loan or investment , a business plan will be crucial.

Are you looking for a free, downloadable cleaning service sample business plan PDF to help start your own business plan, Bplans has you covered.

• What should you include in a cleaning service business plan?

Keep your plan concise, and focus only on the most important sections for your business. Your plan will likely include some or all of these sections:

• Executive summary
• Market analysis
• Products and services
• Marketing and sales strategy
• Company overview
• Financial plan

It’s especially important for a cleaning service business plan to consider the wide range of services and related products you may offer. Your business might provide specialized cleaning services, or sell eco-friendly cleaning products along with cleaning homes or office spaces.

You’ll need to detail your strategies for promoting each of these products and services to maximize the revenue you generate from each client.

Here’s an example of a cleaning service business plan outline.

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• The 8 elements of an effective cleaning service business plan

1. Executive summary

The executive summary is a broad overview of your plan. Without going over one to two pages, outline all of the components of your cleaning service business. 

Include a mission statement in your executive summary. This simple, action-oriented statement explains your company’s purpose. Maybe your goal is to grow into your area’s leading residential cleaning service. Or to expand the market for eco-friendly cleaning solutions. It summarizes what your company does for customers, employees, and owners. It also helps someone reading your business understand in greater detail what sets your business apart from competitors, and how it will be profitable.

If you’re writing your plan for a bank or investor, they will start with the executive summary. So it’s where you’ll want to make a good first impression. Try to draw them in right away by showing you have a clear value proposition.

2. Market analysis

The market analysis section is where you make the case that your business can generate enough demand to be successful. To do that, you’ll need to thoroughly assess your market, identifying key trends in the region’s home or commercial real estate sectors that might indicate a need for your services.

Evaluate the size of your potential market , including residential and commercial segments. You should also analyze the competition . Start by identifying the number of existing providers and their service offerings, and highlight any gaps you observe in the market that your business can fill.

3. Cleaning services and products

This section should detail the cleaning services and products you offer. These may include various residential and commercial cleaning services, like standard cleaning, deep cleaning, specialized disinfection services, or eco-friendly cleaning options.

If you plan to use specific cleaning products or specialized equipment, also detail these. Emphasize any services or products that set your business apart from the competition, like allergen-free cleaning services for homes or exclusively green cleaning products.

4 . Marketing and sales strategy

Your marketing and sales strategy is how you put your market research into action to attract and retain customers for your cleaning service.

Start by identifying the most effective marketing channels for reaching your target market, such as online advertising, social media , local flyers, or partnerships with real estate agencies.

To reach the broadest customer base possible, outline your digital and traditional marketing strategies. Discuss the importance of a strong online presence, including a user-friendly website and active social media profiles to build brand awareness and credibility. 

You should also provide information about your pricing strategy , and whether you’ll offer special promotions or loyalty programs to encourage repeat business and referrals.

5. Milestones

The milestones section is where you outline the key objectives for your business and timelines for achieving them. This section can be short, with individual milestones listed as bullet points.

Milestones could include securing initial funding, acquiring necessary licenses, launching your marketing campaign, reaching a certain number of clients, or hitting revenue targets. Be sure to list when you expect to achieve each milestone, and which members of your team will be responsible for reaching them.

6. Company overview

The company summary gives a brief overview of your cleaning business. Include the legal structure , target service area, and history of your business if it already exists.

If you’re writing your plan because you’re seeking funding for your business from a bank, clearly state how much you’ll need, how you plan to use it, and how it will benefit the business. Funding uses could include purchasing new equipment to expand your services, or hiring additional staff to widen your service area.

You can also include a brief management team section covering your key employees, their roles, responsibilities, qualifications, and experience. 

If you plan to contract with cleaning crews instead of hiring employees, describe how this arrangement will work and why you think it will benefit your business.

7. Financial plan and forecasts

Your financial plan should present detailed financial projections, including revenue , costs , and profitability .

If you’re a new business, list your startup costs , including initial equipment, supplies, licensing, and marketing investments. Also, outline your funding sources, such as loans, investments, or personal savings going into the business.

Include a cash flow statement , income statement , and balance sheet . The financial statements and projections should demonstrate your cleaning service’s potential to generate sustainable profits over the long term.

8. Appendix

The appendix is an optional section for you to add supporting information or documents that don’t fit within the plan. This could include market research data, lease agreements, employee contracts, or licensing and permit documents.

• Writing an effective cleaning service business plan: Key considerations

When writing your cleaning service business plan, focus on these areas to increase your likelihood of success.

1. Offer diverse service offerings

The cleaning industry caters to a wide array of customer needs, from residential homes with regular upkeep, to commercial spaces that need specialized sanitation. Offering services to the broadest customer base you can manage will help you expand your share of the market .

2. Pricing strategy  

Your pricing strategy is vital to balance attracting and retaining customers to ensure your business remains profitable. 

Extensive market research into competitors should help you understand what represents a competitive pricing structure in your target area. Offering flexible pricing models, like flat rates for certain services or discounts for recurring appointments, can also appeal to a broader customer base. Just make sure your forecasts show that you’ll generate more revenue from repeat business through any discounts you decide to offer.

3. Protect your reputation

Trust and reputation are crucial in the cleaning service industry, where small mistakes can cost you customers. Consider in your marketing plan whether your branding and customer feedback policies emphasize your commitment to quality work and reliable service. And make sure to check how your business is being reviewed online.

4. Professional training and standards

To achieve a reputation as a high-quality cleaning service, your standards as a business owner need to trickle down to your employees. The operations section of your plan should include training your workers on the latest cleaning techniques, customer service best practices, and safety protocols to ensure your team meets those high standards you’ve set.

5. Online marketing and presence

We touched on this in the marketing and sales strategy section, but strong online and social media presences are fairly low-cost tactics for reaching new customers. Consider how much a professionally designed website that’s search engine optimized, active social media engagement, and strategic online advertising might increase your visibility.

• Download your cleaning service sample business plan PDF

Download this cleaning service sample business plan PDF for free right now, or visit Bplans’ gallery of more than 550 sample business plans if you want more options.

Don’t get hung up on finding a sample business plan that exactly matches your cleaning service. Whether you’re setting up a boutique eco-friendly cleaning service or a broad-scale commercial cleaning operation, the core elements of your business plan will largely be consistent.

There are plenty of reasons cleaning service business owners can benefit from writing a business plan — you’ll need one if you’re seeking a loan or investment.

Even if you’re not seeking funding, thinking through every aspect of your business will help you ensure you’re not overlooking anything critical as you grow.

Elon is a marketing specialist at Palo Alto Software, working with consultants, accountants, business instructors and others who use LivePlan at scale. He has a bachelor's degree in journalism and an MBA from the University of Oregon.

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A successful cleaning business is based on a solid business plan. To help you out, we've designed a business plan template PDF specifically for cleaning business owners. Get your copy today!

How can a cleaning business plan help you?

A solid business plan acts as your strategy guide for building a successful cleaning business.

Whether you're an existing cleaning business or just starting out, a business plan helps you get organised.

Use a business plan to help secure funding for your cleaning business.

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Cleaning Company Business Plan Sample

This business plan sample will provide insight on how to establish a cleaning company in today’s digital reality.   If coordinated properly you can hire cleaning contractors to compete for work, and make a profit without ever leaving your office!  Read this business plan example carefully, and ask yourself how YOU can create a cleaning company that thrives in this space.

Are you wondering how to create a cleaning company? Starting a cleaning business can be a lucrative and rewarding venture, but it requires careful planning and a well-written business plan. In this blog post, we’ll cover everything you need to know about creating a successful business plan for your cleaning company or service.

Let’s start with the basics. A business plan is a written document that outlines the goals, strategies, and financial projections for your business. It’s an essential tool for securing funding, attracting investors, and guiding your business’s growth and development.

When writing your cleaning business plan, there are several key components you should include:

Executive Summary: This provides an overview of your business and should include a brief description of your cleaning services, target market, and financial goals.

Company Description: In this section, you’ll provide a detailed description of your cleaning business, including your cleaning company mission statement, legal structure, and ownership information. When crafting your cleaning business mission statement, be sure to focus on your core values and the unique aspects of your cleaning services. Your mission statement should convey your commitment to providing high-quality cleaning services to your customers while also highlighting your company’s overall goals and objectives.

Market Analysis: This includes information about your target market, competition, and industry trends.

Service or Product Line: Here, you’ll describe the cleaning services you offer, including pricing, packages, and any add-ons or specialized services.

Marketing and Sales: This section outlines your marketing and sales strategies, including advertising, promotions, and customer retention plans.

Financial Projections: This includes financial projections, such as revenue and expense forecasts, cash flow statements, and break-even analysis.

Remember to review and revise your cleaning business plan regularly to reflect any changes in the market or your business. Your plan should be a living document that guides your business decisions and helps you stay on track toward achieving your goals.

In addition to writing a strong business plan, there are several other steps you can take to ensure the success of your cleaning business:

Define your niche: Consider specializing in a particular type of cleaning service, such as commercial, residential, or window cleaning. This can help you stand out from your competition and attract more clients.

Determine your pricing: Research your competition and set your prices competitively. Consider offering discounts or promotions to attract new clients.

Invest in quality equipment and supplies: High-quality equipment and cleaning supplies can help you provide better service and increase client satisfaction.

Develop a strong online presence: Create a website for your small business cleaning service and social media accounts to promote your business and the type of cleaning services available, and connect with potential clients.

Hire the right staff: Hire reliable, trustworthy employees and invest in their training and development to ensure the quality of your cleaning services.

There are many successful cleaning businesses, from small residential cleaning companies to large commercial cleaning services. Each successful cleaning business has a unique business plan tailored to their services and target market.

One example of a successful cleaning business is My Clean Company. This company provides commercial and residential cleaning services, including carpet cleaning, window cleaning, and janitorial services. My Clean Company’s business plan includes a detailed analysis of their target market, a breakdown of their services and pricing, marketing strategies, and financial projections.

Another example of a successful cleaning business is Major Cleaning Services. This company specializes in commercial cleaning, including office cleaning, medical facility cleaning, and industrial cleaning. Major Cleaning Services’ business plan includes an analysis of their target market, a list of their services and pricing, marketing strategies, and financial projections.

Starting a cleaning business, whether it’s a housekeeping business, home cleaning, commercial cleaning, or janitorial service business, can be challenging. However, creating a well-crafted business plan can help increase your chances of success. A cleaning business plan will help you identify your target audience, services, pricing strategies, marketing strategies, and financial projections. By developing a comprehensive business plan, you can launch and grow a successful cleaning business that provides valuable services to your customers.

1.0 Executive Summary

“Baseline Cleaning Inc.” operating as “Baseline Cleaning” (the company) was incorporated in the Province of Nova Scotia on January 10, 2020 by Mike Walton.  The company provides both residential and commercial cleaning services for customers in the Halifax metropolitan region. The business will be based on an online cleaning business model developed by “Cleanco Training Company” This model allows for easy and quick business scaling while building the business remotely with the help of virtual assistants and subcontracted cleaners, rather than part- or full-time staff.

A unique factor of this business model is that there will be no employees. All cleaners will be hired as subcontractors, and any admin/sales work will be done by the owner Mr. Mike Walton. As the business grows and systems and automation are established, the owner plans to minimize his day-to-day responsibilities in the business.

Using Cleanco Training Company’s online cleaning business model, they plan to launch within a 28-day window and be profitable after 1-2 months. By their sixth month of business, projections indicate that the company will earn at least $10,000 in revenue each month. They’ll build on the business model with their own online marketing initiatives through paid Google ads and maintain an active social media presence.

Now is the ideal time to start a business in this industry. The cleaning industry took a significant loss in 2020 due to the pandemic. In 2021 we’re starting to see residents’ disposable income increase, as is their budget for professional cleaning for their homes. As businesses begin to recover from pandemic-related losses, their budgets for outsourced cleaning services will be restored, opening a vast potential market for Baseline Cleaning   to tap into.

The company is seeking a $40,000 bank loan from SBA through their Startup Program to cover the costs of launching this business.

2.0 Business Overview

Baseline Cleaning provides residential and commercial cleaning services for customers in the Halifax area and will be structured based on the proven online cleaning business model developed by Cleanco Training Company. Establishing Baseline Cleaning business on this model will enable faster growth and profit potential.

Baseline Cleaning will be an online business with no brick-and-mortar locations. All work will be done by the owner Mr. Mike Walton, contracted virtual assistants, and subcontracted cleaning staff.

All subcontracted cleaners will have to meet strict requirements and supply their own equipment and eco-friendly cleaning products. Baseline Cleaning will keep a portion of the profits from every cleaning job. At launch, bookings and admin will be handled by Mr. Walton, but as the business grows, the Company will implement systems and automation so he can minimize his day-to-day responsibilities in the business.

At launch, the business will operate six days a week from 8:00 am to 8:00 pm. As demand increases, the company expects to be running 24/7 cleaning availability within the first year.

2.1 Industry Overview

Since the beginning of the COVID-19 pandemic, cleaning and sanitization have been top of mind for many families and businesses. Even after the pandemic is declared over, the need for professional cleaning of residences and businesses will continue to be a greatly in-demand service across Canada and in the Halifax area.

In Canada, the janitorial services industry is a $5.6 billion industry with over 30,000 cleaning businesses today. Even with the decline in 2020 revenues, due to the pandemic, the sector is poised for five years of rapid growth.

These new businesses will benefit from low barriers to entry ─ the capital investment to start a cleaning business is much lower than in other industries as you only need basic cleaning supplies to get started at a small scale.

2.2 Mission & Vision Statement

Mission: We believe all people deserve to live in healthy homes and workplaces, so we are on a mission to bring eco-friendly cleaning services into their homes, offices, and commercial spaces. No one should ever worry about the cleanliness of their homes or workplaces.

Vision: We will be the premier 24-7 professional cleaning business of choice in the Halifax Metropolitan Region, providing high-quality cleaning services for homes and businesses in every community we serve. Our clients can go about their day while our team of trained professionals ensures their homes and workplaces are immaculate.

2.3 Goals and Objectives

Baseline Cleaning has the following goals and objectives:

• To earn at least $10,000 of revenue by month six of operation
• See 20-40% annual growth between years one and two
• See 10-40% annual growth between years two and three
• To consistently earn 10-30% EBITDA in the business

The company’s five-year goals include:

• Legal Structure: The company is an incorporated business to reduce personal liability of Founder and President, Mike Walton (100 shares)
• Successful implementation of business operations automation wherever possible
• Over 50 loyal cleaners hired as subcontractors
• Over $50,000 monthly gross revenue

2.4 Key Success Factors

Baseline Cleaning is building its business through the coaching and support from Cleanco Training Company and their proven Online Cleaning Business Opportunity program. This program provides entrepreneurs with a 28-day program to launch their online cleaning business, including business research, branding, development, and training/support.

In addition, success of the business will be supported by:

• Raising $40,000 in start-up capital: This capital is required to purchase the business start-up coaching package from Cleanco Training Company and will be used towards business set-up, marketing, logo, website development, and other necessary start-up expenses.
• Hiring professional, trustworthy cleaning staff: Subcontractors will be acting on behalf of Outlier Clean. Their professionalism, knowledge, and skills as cleaners will reflect on the business’s reputation in the market.
• A high volume/low margin strategy : Since much of the competition is price-based, the company needs high customer volumes to accrue more profit while remaining competitive.
• Accessing niche markets : If niche markets emerge, the company can offer specialized services to these markets to increase profits while minimizing competition.

2.5 Staffing

All Baseline Cleaning staff will be subcontractors. During the first year of operations, the Company plans to hire 20 cleaning subcontractors working an average of 25 hours per week each. As demand increases, the company will add additional cleaners. In year two, Baseline Cleaning plans to subcontract up to 50 cleaners, and in year three, the company will work with 75-100 cleaning subcontractors.

All subcontractors will receive basic training from the Company. In addition, they are required to:

• have previous cleaning experiences (business or corporate cleaning preferred)
• have access to a reliable vehicle for transportation to and from customer locations
• be available at least 25 hours a week
• have the capital to invest in their own cleaning supplies and equipment if necessary (can be negotiated).

In the future, virtual assistants, marketing, and sales team members may be added to the company. This will be dependent on customer demand and what business operations can be automated.

2.6 Management Team   

At this time, the company will only have one management team member.

Mike Walton

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3.0 Products & Services

Baseline Cleaning will provide cleaning services for private residences and businesses in the Nova Scotia area. The company will offer three primary cleaning services:

Service #1: One-time Cleaning

This service is for clients who just need a one-time or short-term cleaning service. This service will be popular with realtors, for move-in/move-out cleans, and anyone who needs a small cleaning job completed. $120 + GST

Services #2: Special Cleaning

The company will offer special cleaning packages and services for those with unique or specific cleaning needs. These services may include disinfecting after COVID-19 exposures, special event cleans, or any deep cleaning needs customers may have. $200 + GST

Service #3: Recurring Cleaning

The company will be promoting regular, recurring cleaning services for consistent predictable and cash flow. Based on the customer’s needs, routine cleaning services can be booked weekly, bi-weekly, or monthly. This service will be offered at a slightly lower hourly rate than a one-time clean. $150 + GST

Cleaning Pricing Packages

Depending on the cleaning service ordered, cleaning packages will range from $75-100 per hour. Discounts will be given for repeat customers and recurring bookings.

The Sales Process

Customers can book one-time, special, and recurring cleaning services via phone, email, or the company website. Once the customer places a booking, they will receive an email notification informing them of our time of arrival. They will leave their home from the time that the cleaning starts until our time of completion.  Once the clean has been completed they will receive a notification. A subcontracted cleaner will be assigned to the job based on their areas of expertise and location. Once finished, customers will receive a call or email that will ask for their review and a link to book another cleaning job.

4.0 Operations

The company will have no fixed, brick-and-mortar location and will be run as an online business. At inception, the company will be managed by Mr. Walton from his home-based office at:

250 Talon Dr, Halifax, Nova Scotia, Z2L 5P2

4.1 Equipment

The company will not maintain any equipment or supplies. Each subcontractor will be required to provide their own cleaning supplies and equipment.

4.2 Inventory

The company will not keep an inventory of products or cleaning equipment. Baseline Cleaning will have a list of preferred products for subcontractors to reference. When requested, the company can purchase recommended supplies on behalf of a subcontractor. The company will not store any products/equipment on-site, and the subcontractor will reimburse the company for any such purchases.

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5.0 market analysis.

Janitorial services in Canada is a nearly $6 billion industry with over 30,000 businesses in Canada that employ over 125,000 staff. Companies in janitorial services serve four main types of clients:

• Commercial Cleaning (71.4%)
• Residential Cleaning (8.4%)
• Damage restoration and cleaning (4.6%)
• Other bundles commercial services (15.6%)

Growth in this industry is linked to several key trends :

• The competition between “green cleaning” operators
• The expected increase of new entrants into this market in the next five years
• The ageing Canadian population will increase the need for residential cleaning services
• General Canadian business growth to increase floor space available for cleaning

After a year of uncertainty in the professional cleaning industry, the sector is finally starting to seek an uptick in business.

A large percentage of Baseline Cleaning customers will be corporations and businesses. As these businesses recover from COVID-19 restrictions, they’ll have more budget to outsource cleaning services. Consumers will also be expecting businesses to maintain clean health and safety protocols going forward, so companies will need to invest budget into cleaning and sanitization.

The cleaning industry is also closely tied to the success of several vertical markets :

• As the construction industry continues to boom, the potential client base for cleaning companies will grow with it.
• The increased need for healthcare services in the future will require special cleaning services to support them.
• As customers return to public transit and transportation again, they will demand stricter cleaning protocols.
• As manufacturers and retail businesses emerge, so too will their need for cleaning services.

Market Drivers

The industry depends on the success and growth of other businesses and the available disposable income of families. In Canada, there are four main market drivers of the janitorial services industry:

• Number of Businesses : There are currently over 1.3 million businesses in Canada (with an annualized growth rate of +0.2%, 2016-21). As the number of companies grows, the need for cleaning and janitorial services will increase.
• Value of nonresidential construction : As the country rebounds after the pandemic, the value of nonresidential construction is expected to grow 4.49% between 2021 and 2026 to $186.07 billion. This growth means more buildings that require professional cleaning and janitorial services in the near future.
• Corporate Profit : IBISWorld predicts overall corporate profits in Canada to rebound following the sharp economic declines from 2020. In 2021 it’s expected to grow 15.8% to surpass pre-pandemic highs. More profitable businesses mean more budget can be allocated to outsourced cleaning services for offices, commercial spaces, and businesses.
• Households earning $100K+ : While the number of Canadian households earning over $100K dropped 6.4% in 2020, the future is predicted to grow at a faster rate. In 2020, there were over 4.23 million households over this earning threshold. That number is expected to rise to 4.32 and 4.51 million in 2021 and 2022, respectively. By 2027 the number of households earning over $100K is expected to be 5.54 million. As household income increases, people are more likely to hire domestic help in their homes.

Janitorial services in Canada is classified as a mature industry:

“Mature industries have an array of characteristics, one of which is complete market acceptance of industry services. Furthermore, industry operators are increasingly bundling cleaning services. This practice is expected to continue over the coming years, as large operators are expected to continue expanding into Canada. However, while the bundling of services is expected to change the structure of the industry over the 10 years to 2025, it is unlikely to dramatically increase revenue, as downstream markets may replace their current janitorial service providers with an industry operator that offers additional services.”

CANADA INDUSTRY (NAICS) REPORT 56172CA

5.1 Competition

Good Lookin Cleaning Services

CS Housekeeping

Highrise Service Group

5.2 competitive advantage.

In a highly fragmented industry like professional cleaning and janitorial services, the industry is highly competitive. This means that consumers often compare based on price as the dividing factor. For cleaning businesses to succeed, they need competitive pricing and to provide some form of added value to the end customer.

To stand out in this market, Baseline Cleaning  has several primary advantages over their competitors:

Same-Day cleans available

While most cleaning services will be scheduled days or weeks in advance, Baseline Cleaning will open a select number of same-day appointments for quick cleans. Instead of customers waiting 2-3 hours or more for cleaners from other companies to arrive on-site, Baseline Cleaning   will ensure service within 1-2 hours for these same-day bookings.

Cleaning Hours

After the first year of business, Baseline Cleaning plans to promote 24/7 availability for cleaning services. As the company establishes its presence and customer loyalty, it will maintain 6-days a week availability, Monday through Saturday, from 8:00 am to 8:00 pm.

Subcontractor App

Subcontracted cleaning staff will have exclusive use of a Baseline Cleaning mobile app to view job information and accept jobs.

Quality Control

To maintain a high quality of service, all subcontractors will be required to take before and after photos to ensure top-level services. Such images may be used as case studies or on social media as before/after collages.

Loyalty Discounts

To thank and encourage loyalty in customers, long-term and regular customers will be given discounts and special offers.

5.3 Risk Analysis

Risk: The COVID-19 Pandemic

The COVID-19 pandemic presents both a risk and an opportunity. Even with the economy and the course of the virus seemingly headed in a more positive direction worldwide, some are still wary of bringing in “strangers” into their homes. To mitigate this, all subcontractors are required to actively follow all public health guidance, including wearing masks while in homes as required by public health. Think Clean’s pandemic health and safety protocols will be shared with our customers so they can feel safe.

Risk: Not enough business

Without a loyal customer base, Baseline Cleaning will struggle to be profitable. To mitigate this, the business will remain agile to follow trends in the market to offer new cleaning services and technology, expand service areas, or specialize as needed to optimize profits and recurring revenue. This may include taking on more corporate clients if the demand is there.

6.0 Marketing Plan

Baseline Cleaning has two main customers profiles:

Primary Customer: Residential

Condo-dwellers will be our target client. They are often between the ages of 30-65 with healthy disposable income. They are hiring a cleaning company because they have other things they’d rather be doing with their time. They now have the budget to afford a cleaning service for their home. They are willing to pay for the convenience of coming home to a clean house at the end of the day.

Another group of residential clients includes older, retired individuals who, due to sickness, injury, or disability, cannot maintain their homes themselves. Often an adult, child or younger friend or relative would be booking their cleaning services for them.

Secondary Customer: Commercial and Businesses

The company will also offer cleaning services for commercial or business clients. These are businesses that need regular cleaning of their offices, storefronts, or commercial spaces. These clients often want cleaning services in the evening or on weekends when customers and staff are not on-site. The Company’s ideal commercial client is a business that is on the recovery after a rough year dealing with the pandemic. They are profitable again and understand the value that a clean workplace or storefront has to their business and are ready to outsource their janitorial and cleaning needs.

6.1 Key Channels

The main marketing tool for Baseline Cleaning will be their website. The website will share more detailed information about services, demonstrate knowledge of the industry, and be used as the primary way for customers to book cleaning services.

The website will be created in consultation with the Cleanco Training Company business coaching program. It will include booking forms with pricing parameters, a mobile app, online payment processing, and a customer login portal.

In addition, a marketing funnel will be created to lead prospective customers through the buying cycle to becoming paid customers. This includes the set-up of email automations.

Social media and paid ads will be the primary channels used by Baseline Cleaning to build their reputation in the community and to attract new loyal customers:

• TikTok: to post before and after pictures from cleans to show the transformations
• Facebook Ads: to promote brand awareness and promotions
• Google Ads: to build brand awareness and do hyperlocal marketing
• Other social media channels will be built up to share valuable customer content, share promotions and events, and build brand awareness for the company.

Google Ads will initially be set up by Bsbcon, a consulting business in Vancouver, BC.  The business is a specialist in this space with over 20+ Years of experience.  Set up costs will be $1,000

On a monthly basis our Google Ads expenditures will cover the cost of the ads and management fees.  For example, in month 1 our spend is $550, where Bsbcon will waive the management fee.  At the end of Year 1, we see a monthly spend of $1,200 where $950 is dedicated to Google Ads and $250 for management fees.

A major part of Bsbcon’s Google Ads management services is 24/7 assistance.  If the company encounters any challenges with their ads (extremely slow, something unusual) we can contact Bsbcon to have them review it and provide a report.  After the first 3 months there will be KPIs developed.  These will be built on the data collected in conversions, pages of interest, and submission forms completed.

6.2 SWOT Analysis  

7.0 Financial Projections

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Sample Janitorial and Commercial Cleaning Business Plan

Example commercial cleaning & janitorial service business plan.

This is a comprehensive tutorial on putting together a sample janitorial & commercial cleaning service business plan. This template can be used by cleaning services, janitorial service, commercial cleaning specialty and carpet cleaning businesses.

The goal was to write out a custom business plan using practical information and cover the main topics.

Some of the topics were too big and we had to use an introduction and then provide a link to the full resource. Every section has a link to view details of specific sections.

The plan divided into 6 sections:

• Business Description

Table of Contents

Commercial Cleaning- Janitorial, Carpet Cleaning, VCT, Tile, Office Cleaning

In the executive summary we list all the main sections and then give a brief description of the topic.

• Business Description – Next Door commercial cleaning service located in Toledo Ohio and was incorporated as an S Corp July 2020. We are currently in the start up stage with August 1st 2020 as our first day of business. We currently have 3 employees, one marketing person and 2 cleaning technicians. ND currently leases 5 000 sqr feet of office and warehouse space out of Toledo. Our current target market is employers with 50- 100 plus employees, primarily professional offices with cleanable office space of 10,000 sqr feet minimum.
• Services – Next Door will provide daily cleaning services to local businesses including an emphasis on specialty cleaning services such as : Carpet cleaning, hard tile cleaning, VCT waxing, furniture and general disinfecting. Most businesses don’t have the time to recruit, hire and especially training cleaning staff. It can take 3-6 months to train a good cleaner, this is time, money most businesses would rather devote to their specialty and their clients and not on maintaining a clean building.
• Marketing – The company is going to use Account Based Marketing, what this means is weighting our budget to best payoffs. The strategy is to shift our resources to the biggest payoff and not market to every business equally. Some businesses will spend $1200 year, while others might spend $50k. We want our marketing plan to reflect that . This can really hit home – if we apply 80% of our effort to just 20% of our leads (our Key Accounts) we will receive 80% of the  rewards.
• Management – As we grow especially in commercial services where its common for businesses to have 10, 20 and even hundreds of employees. We want to avoid this first slide of every employee, every customer, invoice, equipment question coming to you directly. This is guaranteed to fail eventually and create lots of stress in the process.
• Operations – Commercial cleaning employee manual or handbook, this can be used for janitorial, carpet cleaning and commercial cleaning services. The purpose of this sample is to share some topics and general information to include in an employee manual.
• Financial – The financial part is the final part of the business plan and here we will use charts, graphs and spreadsheets mainly to map out a long term successful future.

1.Business Plan- Summary

Next Door commercial cleaning service located in Toledo Ohio and was incorporated as an S Corp July 2020. We are currently in the start up stage with August 1 st 2020 as our first day of business. We currently have 3 employees, one marketing person and 2 cleaning technicians. ND currently leases 5 000 sqr feet of office and warehouse space out of Toledo.

Our current target market is employers with 50- 100 plus employees, primarily professional offices with cleanable office space of 10,000 sqr feet minimum.

Client sustainability is going to be the main variable to consider when deciding which business to market to. We want to be thinking of industries that will be in business for the next 20 years.

Medical, clinics, doctor, technology, professional services like architect, law, financial. We see these as basic services that will survive the ups and downs of the macro economy. The main threat long term is the use of remote workers but we feel this is still a long ways out in large numbers.

Next Door plans to be diverse offering daily building cleaning services and also high margin specialty services. We believe this mix will balance our revenue/profits out over long term macro changes.

1.1 Industry Overview

Currently the retail sector of the industry is a mess and very difficult to make work. As more people continue to buy online retail stores continue to close stores and significantly cut back on cleaning budgets.

Right this second hospitality is also in shambles with pandemic and government ordered shutdowns or limitations on capacity. This includes restaurants, hotels, leisure, etc. We believe there will be permanent damage to this sector and will stay away for the first couple years. Even when they do get back on their feet they will be keeping budgets tight.

Industrial businesses are hit and miss, really depends on the specific product they make. This will be a sector ND will keep in the marketing mix

Medical, including hospitals clinics and doctor services are always needed and with an aging population only will be needed more. The only risk long term is more doctors using online tools to speak with patients but they will always need to see patients face to face somewhat.

Professional services including technology, lawyers, engineers, management, etc is one of the safest in our opinion long term. These are services that can’t be replaced easily by future robots. These services require thinking and not just repeating tasks. The risk is remote staffing but we feel in large numbers there will always be enough office space needed.

Commercial Property Management is currently experiencing a lot of financial problems with 20-30% of tenants not paying leases. We will be avoiding this sector over the short term.

1.2 Company Description

Next Door is an S Corporation formed in the state of Georgia with 2 shareholders Jason & Lisa Jones. The state or city does not require any special permits or licenses. The company will provide building cleaning services to other businesses.

The office/shop is located in between 2 main thruways giving access to all areas throughout the metro area within 30 minutes. This was a major reason for choosing this location, it is centrally located. Also with commercial cleaning businesses we needed warehouse space to hold various equipment and store misc cleaning products.

 Office is currently leased for 5 years.

Most cleaning staff will report directly to the buildings they service and not come to the office often. The office will be staffed with marketing, management and human resources. Supervisors will share workspace in the office but mainly work in the field at client buildings.

Because of this we only needed 3000 sqr feet of office space and 2000 sqr ft of warehouse.

Mission Statement Our goal is to provide a clean and healthy environment for our customers through state of the art cleaning technology and a commitment to customer service Method Clean Biz

Safety is a priority for our customers and employees, while in your facility we follow a detailed health & safety program, This insures quality service, happy employees and competitive prices.

One of the things Next Door wants to be about is safety, this is as a value proposition for marketing but also be aggressive in training, supervising employees through monthly safety meetings. We feel this is a topic that will be important in the forseeable future.

Also the large employers we target are generally the ones that care about safety. Under 50 employees you will start to see the topic be less and less important.

1.3 History and Current Status

The company is a start a up and we don’t have any history to share. Jason and partner Lisa Jones started the company August 1 st 2020. Jason has worked in the commercial cleaning industry for 20 years as a former franchise owner, operations manager and salesperson for 2 different businesses in the industry.

Lisa is a former office manager and salesperson for a landscaping service for 7 years with an MBA from Georgia University.

Jason feels after 20 years in the industry with practical real life experience in various management roles that the industry is changing and one variable is to focus more on high margin project work to combine with lower margin cleaning contracts.

Lisa has an MBA and can add the business structure needed to grow and sustain long term growth.

Both have experience in sales specifically in the service industry and know how to market, sell contracts.

1.4 Goals and Objectives

The goal is to build the business to about $1.5 million in sales with an owner benefit of about 20% which equals about $300k in benefits, wages and profit for the shareholders. The timeline is 5 years with a slower rate in the first 2 years while they are building the core infrastructure and then dramatically scale that up in years 3-5 after the core is solid.

One of the experiences Jason has had is small businesses growing too fast too early and then crashing because they don’t have enough management in place. Often owners try to do everything themselves and burn out.

1.5 Critical Success Factors

The key to success in the cleaning industry is human resources, people. Recruiting, hiring, training and supervising staff and also developing management, supervision talent in house. We feel the best way to grow and sustain it long term is by developing our cleaners into supervisors.

Each lead person is creating the next lead person. Trying to hire supervisor’s from other cleaning businesses comes with a lot of challenges, some have bad habits to begin with that are difficult to change. Also run the risk they quit after a short time and have information about the internal workings of the business and client lists, training material etc.

Training and supervision will be key success factors. The challenge In the cleaning business is employees are working at the customers location, mainly unsupervised on an hour by hour basis. This is why hiring the right people in the first place is so critical and then getting them in a routine through training.

We will create a culture of everyone sticking together and supporting each other. With 90% of the workforce working remotely it becomes important we communicate with each other on a regular basis and trust each other.

There will be a big emphasis on communicating nightly through email, text, phone so employees are tuned in.

1.6 Company Ownership and Exit

The company has 2 shareholders with Lisa owning 40% of the shares and Jason 60%. Each has the option to buy the other out at an agreed upon price after 5 years. Shares cannot be sold to a third party unless agreed to by both.

Jason will hold the title of CEO and have direct authority over Operations dept. Lisa will have the title of President with administrative and Sales/Marketing directly reporting to her.

The long term plan is operate the business for approximately 15 years and sell to the general public splitting the sale price 60/40.

2. Services

Next Door will provide daily cleaning services to local businesses including an emphasis on specialty cleaning services such as : Carpet cleaning, hard tile cleaning, VCT waxing, furniture and general disinfecting.

Most businesses don’t have the time to recruit, hire and especially training cleaning staff. It can take 3-6 months to train a good cleaner, this is time, money most businesses would rather devote to their specialty and their clients and not on maintaining a clean building.

The 2 nd part is specialty work. Most businesses do not want to invest $10ks of dollars of capital into cleaning equipment that is used 1x month or maybe even only a couple times a year. Also the training of employees required, again for a task that might only need to be done a couple times a year.

Businesses would rather spend that capital on areas where there is a much bigger payoff.

2.1 Service Description

• Daily janitorial and office cleaning
• Carpet steam cleaning truckmount
• Carpet cleaning low moisture
• Hard surface steam cleaning including ceramic, porcelain and quarry tile
• VCT floor waxing, polishing
• Office furniture steam cleaning
• Disinfecting services

Daily Janitorial and office cleaning

The company feels the key to success in daily cleaning is one initial training and two communication. Often cleaning businesses are small and lack management talent, understaffed and overall desperate for bodies on any given day.

We feel the competitive advantage is in training cleaners not only the technical skills but also the importance of service skills. Often clients will like a cleaner and think they are the greatest in the world even if their technical skills are average.

NEXT DOOR wants to make this a key part of training cleaning staff. Some of the training elements will be uniform, appearance, communication with the client, body language, how to address complaints, safety equipment like wet floor signs, tone to use when speaking with clients, etc.

Training will take approximately 3-6 months with technical training only taking 30% of the time. The company feels not only will we have happier clients but cut down on employee turnover by reducing the stress. We feel by training employee’s customer service skills they will also feel like we care about them and want to see them succeed in life in general.

More than anything clients want to know you care and we want to focus on training staff to be proactive in relaying that message. Most clients understand people are human and will make technical mistakes. BUT it is unacceptable to not care about a client building or the staff that works in that building when they are paying you.

2 nd Key element is communication. Most cleaning employees work remotely and does not interact with management on a daily basis. This more than anything can lead to cleaners feeling like nobody is watching and worse nobody cares.

The company is going to be very aggressive in creating a communication system so we interact with every cleaner, every day in some way. Either by a supervisor stopping by, calling, texting or maybe even email in some situations. Our thinking currently is daily text alerts mixed with phone calls.

Carpet Steam Cleaning- Truckmount

The company will invest almost $40k in a van based carpet cleaning system. This system will allow us to steam clean carpets at a very high level of quality and production. With advanced systems we can have a 10 on quality and a 10 in production. This system can also clean up to 300 feet away from the van, targeting large employers we will need to work at great distances on a regular basis.

Carpet Cleaning- Low Moisture

An emerging and often overlooked service is using low moisture technology to clean carpets. With this service the company can sell high margin services at an affordable price. Often in larger buildings access can be a problem or they need the area turned over quickly, low moisture provides a quick 30 minute dry time.

Hard Tile Steam Cleaning

Using the van based carpet cleaning system we can quickly change tools and offer steam cleaning of various tools. This is another high margin service to offer and it makes the daily office cleaning a lot easier and quicker.

Often these areas are the toughest areas to clean: restrooms, lobbies, cafeterias and also the areas that receive the most complaints.

The long term goal is create a route just cleaning hard tile surfaces, the benefit is it’s a high margin service and also can help get our foot in the door to sell big monthly cleaning contracts.

VCT Floor waxing, Polishing

VCT flooring is usually located in high traffic areas like hallways, cafeterias and restrooms. We have found the overall appearance of a building can be greatly impacted by having shiny, clean looking floors. This can be accomplished by stripping old finish off and applying new or high speed polishing.

How clients “feel” about a cleaning service overall can come from how well a cafeteria floor looks. This is medium profit margin service in most cases because how labor intensive it can be. But can help greatly in the overall satisfaction of clients.

Office Furniture Cleaning

Office furniture is another high margin but niche service. The company will use the van based truckmount system in most cases to keep production high. This can include partitions, chairs and small sofas

2.2 Competitive Advantage

In section 2.1 we covered what we believe our competitive advantage is for janitorial and daily office cleaning.

Specialty cleaning services: carpet cleaning, upholstery, office furniture, VCT, hard surface cleaning has some of the same focus but there are two key points to make.

Two things we have found true with specialty services is most janitorial businesses are not very good at them. The main reasons are lack of training in staff and equipment. We believe in buying the highest production equipment available and spending considerable resources in training of technicians.

These two variables can give NEXT DOOR a significant advantage over competitors and get our foot in the door for janitorial services at client buildings of competitors.

#1 Using van based truckmounted system and also current low moisture carpet cleaning systems.

#2 Using dedicated technicians that have been through specialized training at certified organizations like the IICRC.

Often janitorial services will send general cleaners out to complete these tasks with limited training and modest equipment.

3. Marketing Plan

Marketing is a huge subject in itself, we already have a large section with a specific marketing plan. In this section we will give a brief overview and then the link to the full marketing plan.

3.1 Marketing Research

Toldeo Ohio metro area is the designated service area. Toledo has a total of 18,000 businesses but we need to narrow that number down to a manageable number.

Key Accounts – businesses with 100+ employees = 328

Businesses with 50 + = 659

Key Account total = 987 businesses

These represent where we will dedicate 75% of our budget and resources

Growth Accounts- businesses with 10 -50 employees = 4300

These are growing businesses that we will dedicate roughly 15% of our budget too. Remember some of them will grow to 50 employees over the long term.

Advertising – misc. advertsing will receive the smallest piece of the pie of 10%. This will include google, adwords, social media etc. The reason is we can’t control always who calls from a big advertising campaign, some will be big and most small but its still an opportunity for PR/Marketing and fill in gaps. 

3.2 Competitors- High Barriers To Entry

Part of our marketing strategy is coming up with areas that are difficult for our competitors to easily repeat. If there is one thing we know about human behavior its if something is easy everyone will do it. So we want to look for tactics that are very difficult for our competitors to do.

Difficult to do: targeting businesses with 50 plus employees is a key part of this strategy. Most commercial cleaning services will find it very hard to do consistently over long periods of time. One of the biggest reasons is patience, larger jobs take a lot more patience and lets face it most cleaners are not very patient and our current society is built for on demand.

EASY To Do:

• Lead generation service
• Google search adwords
• Facebook marketing

HARD To Do:

• Telemarketing
• Door to Door sales
• Highly Targeted Google display ads
• Direct Mail

3.3 Sales Plan

6 Simple Steps To Creating a Commercial Cleaning Sales Plan

How to create a commercial cleaning sales plan, this can apply to commercial cleaning, carpet cleaning and janitorial services. We are going to cover 6 steps to creating a dedicated sales plan we can follow every day, month and year. A sales plan is meant to be a living document that as we learn will be updated and improved over time.

Step 1 What is our objective or financial goal?

Step 2 What Resources are available, what is your commitment level?

Step 3 Targeting, who are the types of businesses you will focus on?

Step 4 Services, what services will you focus on?

Step 5 Activity Log- What physical actions will you take on a daily/weekly/monthly rotation

Step 6 Training- What Training do you need to accomplish your goals?

3.4 Pricing Strategy

Pricing Strategy- After deciding on a goal we then can create a pricing strategy.

Cost Plus – we figure our costs for a job and then add our gross margin. Our gross margin goals will be as follows

• Specialty cleaning  jobs including carpet, tile, furniture and VCT- gross profit- 70%
• Small cleaning jobs less than $10k per year- 60% profit
• Medium jobs- $10k – $30k per year – 50% profit
• Large Jobs- $30k plus- 40% profit

The reason is smaller jobs require much more office support in fill in staff, supervision, training, supplies, etc.

Larger jobs are self contained with a team leader working on site at a client building to provide all those tasks.Supervisor will inspect 1x week.

Square foot – sqr ft or unit pricing is best when you have experience with a specific service and type of client. Sqr ft pricing will be used using the above gross profit goals.

Time and Materials – or another way to use this is hours X hourly rate. This is often used when you are unfamiliar with a service or type of client building. This strategy will be used when we are unfamiliar with a job, misc tasks, obscure requests and 1x jobs.

3.5 Sales Strategy

Strategy section: objective is increase cashflow, measure by percentage increase, goal is 30%. How do I increase our cash flow? How does this change our sales strategy?

 In commercial cleaning, carpet cleaning or janitorial cashflow is extremely important, maybe the most important challenge we face. What happens whenever taking on a new project is we have costs of labor, chemicals, equipment, gas but might not see a payment for 30, 60 or even 90 days. First is the data or analytical part, we currently are at 22% and in previous months hovered around 24% but now need to greatly increase that.

How to: look at the current client list, is there a pattern with accounts that fall below our goals? Reduce invoice terms, is there a pattern of industries, sizes or areas that are paying in terms greater than 30 days net? Change our terms to 15 days net for all one time jobs, these are usually specialty cleaning services carpet cleaning, windows, small construction projects.

Over time I think most of us find certain industries have industry logic built in that it is commonplace to pay in certain invoice cycles. This is fine but something we have to think about as we grow.

For example you are currently cleaning a lot of property managers and they are all paying 60 days plus, that might be a situation where its time to stop marketing to that group and find a new target

3.6 Sales Forecasting

This is a quick video on using forecasting to determine when it is time to hire a new technician. Often us contractors wait until the last minute to hire new staff and that usually doesnt work out too well. Regardless if hiring a part, full time or casual employee its always best to plant the seed and start the process months before we actually need someone.

The easiest way is to create a table in word or spreadsheet in excel or just take a piece of paper and a pencil. This is an example of a sales forecasting table separate by 3 columns. Customer, estimate amount and probability or forecast.

In the first column list name of the customer or bid, examples medical building, restaurant and property management account. Second column list the gross amount of the bid, in this example we put $1000 dollars for medical, $12000 restaurant and $3000 for property management company. The total comes to $16,000.

To forecast list low,medium and high of 25 percent%, 50 percent % and 75 percent %. Now this is subjective, sometimes we win low % bids and lose bids we think we have nailed down, it happens.

At this point its time to start placing ads, time to collect and read resumes, interview the best applicants. You want to have all this pre-planned and set up 2 weeks, 2months and 4 months in advanced so when the work does come in you have a list of contacts to put in place.

4. Management

4.1 company organization.

As we grow especially in commercial services where its common for businesses to have 10, 20 and even hundreds of employees. We want to avoid this first slide of every employee, every customer, invoice, equipment question coming to you directly. This is guaranteed to fail eventually and create lots of stress in the process.

This second example is more of a traditional organizational chart for a commercial cleaning service, janitorial service. In this slide we show 3 departments: operations, sales and administration. You can see a big difference right away in this structure, instead of every employee reporting directly to you, now they report to the managers and the manager’s report to you.

The Operations Manager will have all the supervisors, team leaders, technicians, specialty cleaners and cleaning staff reporting directly to them.

Sales Person might have 1-2 assistants working for them setting appointments, sending out direct mail, emails etc. Often these can be part-time staff that either work inside sales setting appointments over the phone or outside sales/networker going door to door and attending events.

Office Manager or Administration might have the bookkeeper and 1-2 office assistants helping with employee interviews, HR, fact checking resumes etc. Note, some owners prefer to have the bookkeeper/financial staff next to them and report directly to owner and not under admin.

4.2 Professional Support

The company needs to make a list of various vendors, suppliers and professional services. Below is a starting list of vendors will need to hire.

• Accountant/ Tax
• Financial advisor
• Equipment supplier
• Day to day cleaning solutions supplier Main
• Back up supplier
• Payroll service
• Credit card
• Credit card processing
• Website hosting
• Digital marketing
• Design marketing
• CRM provider
• Technical consultants – IICRC or ISSA
• Business specialty consultants
• Phone service
• Van mechanic- tires, inspection, etc.

4.3 Management Structure

In this section we will show some examples of organizational charts to structure a commercial cleaning, janitorial or commercial carpet cleaning service.

5. Operations

5.1 employee handbook.

Commercial cleaning employee manual or handbook, this can be used for janitorial, carpet cleaning and commercial cleaning services. The purpose of this sample is to share some topics and general information to include in an employee manual.

** Note this is not a legal document and any employee manual should be customized and verified with a local consultant or lawyer based on your specific state laws.

Welcome to Commercial Cleaning Service!

On behalf of our big family of fellow associates, owner, vendors, customers and management we want to welcome you to our team.

At Commercial Cleaning Service, we believe that every associate contributes to our growth and are also rewarded equally. We want every team member to take pride in driving our van, wearing our uniform and serving our customers to the best of your ability.

This employee handbook is a simple way to describe the expectations of our team members and outline the policy and procedures we follow to provide the absolute best service experience possible.

All associates are expected to become familiar with the contents of this handbook in the first 30 days of employment and share all questions they may have with management.

Topics to be covered:

• Timekeeping
• Direct deposit
• Termination
• Phone usage
• Equipment usage

5.2 Recruiting, Hiring and Interview Process

How to hire employees for your commercial cleaning service. The goal is to create a flow chart to map out the hiring process, I find it very helpful to be able to see processes and map out the different steps involved. I feel it helps a lot in understanding and the actual follow through.

The 10 Essential Steps To Hiring Amazing Employees For Your Commercial Cleaning Service

• Job opening

Job Description

• Create Database

Find Recruits

Phone Interview

Onsite Interview

The first step is determining we have a job opening or several job openings and writing a job description. A job description has the basic tasks involved, hours/days, full time or part time, any certification or education requirements.

Identify the type of person we would like to hire. Some positions require a detail minded person while others need a lot of physical labor. It is our job to find good matches of the recruits with the position.

Before running ads we want to create a database to hold all of this information and make it easily searchable in the future. Often we will have several qualified candidates but only one opening currently and want to find the other candidates later on.

Run Advertisements

Decide where we will run advertisements on, for how long and what is our total budget. The best place to start is referrals of course by sharing on social media and through email blasts of our current database and reaching out to former candidates. Some options for advertising are indeed, monster, local newspaper.

Go over the resumes and score the best qualified candidates for contact.

I personally like the phone interview first to reach out and get a feel for the candidate, ask a couple basic questions and make sure they understand the job description.

This will depend on the position of course, next an onsite face to face interview. Also can meet in a coffee shop, some people prefer a relaxed setting so candidates are more comfortable.

Go over all the information and make a final decision.

This is where we have the new employee fill out required paperwork, insurance, sign off on employee manual’s and layout the next steps.

5.3 Safety Meetings

The goal of this template is to create a 12 step safety manual with meetings on a monthly basis covering different topics. Cleaning businesses encounter several situations at clients building’s, company shop, office and driving to commercial carpet & tile cleaning jobs.

12 Month Health & Safety

Month 1 Introduction

The purpose of this health and safety program is to establish company standards for working in client buildings, driving in company vehicles and working in company office/shop.

The company has identified 12 key topics to be covered in monthly safety meetings that all employees must attend. It is intended that this manual is a “living” document to be upgraded and added to with input from employees, owners and managers.

• Introduction
• PPE- personal protective wear
• Electrical Cords
• Work area signs, tape
• Vans/Equipment maintenance
• SDS Sheets, Chemical storage, mixing

5.4 Employee Compensation

Often, we try to reward employee behavior through bonus programs and focus on one specific performance at a time, for example an attendance bonus.

In this example instead, we are going to create a Balanced Scorecard using a point system. The difference is we will have 5 different performances instead of focusing on only one.

The points vary from poor to satisfactory to excellent and at the end of the review we will add the points up give a financial bonus based on the number of points.

The five variables we will be using in this bonus evaluation are

• Inspections
• Customer Survey or Review

The Top 5 Performance Evaluations

Attendance- Attendance will depend on if the employee is full time or part time. I think we definitely have to weight this somehow. We could deduct a point for every day missed but honestly anymore than 1 is too many and even 1 is not good.

On Time- I understand some cleaning jobs when they clock in doesn’t matter a lot but for project work like carpet cleaning, floor work, etc. often clients are waiting for us, so it is critical.

Inspections- This can be a weekly or monthly inspection you would normally have. To make this easier I would just use a 5 point system or grades A,B, C,D,F and then transfer that to the scorecard.

Equipment- will depend on the type of service, for office cleaners we will be mainly looking at floor machines and maintaining vacuums.

For project work though like carpet cleaning, tile cleaning the equipment is critical and cost upwards of $50k plus. In that case I would weight it much higher than an office cleaning position.

Customer Survey or Review- This will break down between residential and commercial cleaning services. With residential nowadays reviews have become very important in digital advertising.

5.5 Inventory

The company will use an inventory control system made with excel spreadsheets managed by the operations manager. Inventory will be made on a 30 day cycle and 14 day cycle when cashflow is tighter in the first 2 years.

• On site inventory will be delivered and maintained by the building supervisor on a weekly basis. Cleaners and team leaders are to submit to supervisor supply needs and supervisor hands in worksheet to operations manager.
• Specialty Cleaners working out of shop will complete an inventory checklist daily and hand in to operations manager.

5.6 Credit Policy and Cashflow

The company will extend terms to clients following the sales strategy explained above.

Standard 30 days net

Exceptions 60 day net

60 day plus only authorized by CEO

Specialty cleaning jobs recurring 15-30 day net

1x Specialty jobs due on receipt to 7 day net maximum.

The company will follow this policy regarding tracking accounts receivable and payable

Complete an aging receivable at least monthly to track how much of your money is tied up in credit given to customers, and to alert you to slow payment problems.

Also tracking accounts payable using the same format.

Current- 30 day- 60 Day- 60 day + – Charge offs

6. Financials

The financial part is the final part of the business plan and here we will use charts, graphs and spreadsheets mainly to map out a long term successful future.

The main topics we will cover are:

• Start up funds and 1 st year
• Income statement
• Break even point
• Balance Sheet

6.1 Start up and 1st Year

In this section we think about all the money we will need to start up including 1x cost and monthly cost.

GENERAL/ADMIN                           

BANKING FEES  $200.00                $15.00

CONSULT FEES   $500.00                $95.00

OFFICE SUPPLIES              $200.00                $60.00

LICENSE FEES      $150.00                $15.00

BUSINESS INSURANCE   $500.00                $380.00

TOTAL GENERAL/ADMIN              $1,550.00            $565.00

SUBSCRIPTIONS                $237.00

TOTAL OPERATIONS       $-            $237.00

MARKETING/PROMO                    

ADVERTISING    $1,500.00            $1,800.00

PROMO $300.00                $50.00

TOTAL MARKETING/PROMO       $1,800.00            $1,850.00

WEBSITE/MOBILE APP                  

DOMAIN              $1,000.00            $30.00

HOSTING             $-            $30.00

TOTAL WEBSITE/MOBILE APP     $1,000.00            $60.00

RENT/LEASE       $-            $750.00

PHONE $-            $137.00

ELECTRIC              $-            $237.00

GAS       $-            $150.00

WATER/SEWAGE              $-            $50.00

WASTE REMOVAL            $-            $40.00

REPAIR/MAINTENANCE $-            $200.00

SECURITY             $-            $25.00

Then Estimate what the first year will look like.

TOTAL START-UP COSTS $4,850.00

TOTAL RECURRING MONTHLY COSTS               (1 YR = 12 MO)        $87,612.00

TOTAL BUSINESS EXPENSES         $92,462.00

ESTIMATED FIRST-YEAR BUSINESS INCOME          $112,000.00

BUSINESS FIRST-YEAR PROFIT/LOSS         $19,538.00

AVAILABLE CASH/ SAVINGS/OTHER          $30,000.00

BUSINESS BALANCE        $49,538.00

6.2 Break Even Point

In this section we look at how much revenue we need to generate to break even every month. This can be tricky sometimes for beginners, we want to calculate using a fixed monthly cost like rent and also a percentage of cogs or cost of service.

Fixed Cost            $4,300

Cost of goods sold            $3,000

Number of Jobs 1

Average Job Price             $9,300

6.3 Income Statement

Our income statement is a profit and loss statement, looking at net income and then minus taxes to see net, net.

6.4 Cashflow

Cashflow statement is one of the most important financial metrics to follow for a commercial cleaning business. Just because we have invoiced a client doesn’t mean we physically have the money in the bank.

Often what can happen is cleaning services fall behind and then have to start borrowing large sums of money to stay alive each month.

6.5 Balance Sheet

Lastly is the balance sheet what do we own and what do we owe. Including intangible assets like intellectual property which is difficult to judge so be very conservative.

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MoSCoW Prioritization

What is moscow prioritization.

MoSCoW prioritization, also known as the MoSCoW method or MoSCoW analysis, is a popular prioritization technique for managing requirements. 

  The acronym MoSCoW represents four categories of initiatives: must-have, should-have, could-have, and won’t-have, or will not have right now. Some companies also use the “W” in MoSCoW to mean “wish.”

What is the History of the MoSCoW Method?

Software development expert Dai Clegg created the MoSCoW method while working at Oracle. He designed the framework to help his team prioritize tasks during development work on product releases.

You can find a detailed account of using MoSCoW prioritization in the Dynamic System Development Method (DSDM) handbook . But because MoSCoW can prioritize tasks within any time-boxed project, teams have adapted the method for a broad range of uses.

How Does MoSCoW Prioritization Work?

Before running a MoSCoW analysis, a few things need to happen. First, key stakeholders and the product team need to get aligned on objectives and prioritization factors. Then, all participants must agree on which initiatives to prioritize.

At this point, your team should also discuss how they will settle any disagreements in prioritization. If you can establish how to resolve disputes before they come up, you can help prevent those disagreements from holding up progress.

Finally, you’ll also want to reach a consensus on what percentage of resources you’d like to allocate to each category.

With the groundwork complete, you may begin determining which category is most appropriate for each initiative. But, first, let’s further break down each category in the MoSCoW method.

Start prioritizing your roadmap

Moscow prioritization categories.

1. Must-have initiatives

As the name suggests, this category consists of initiatives that are “musts” for your team. They represent non-negotiable needs for the project, product, or release in question. For example, if you’re releasing a healthcare application, a must-have initiative may be security functionalities that help maintain compliance.

The “must-have” category requires the team to complete a mandatory task. If you’re unsure about whether something belongs in this category, ask yourself the following.

If the product won’t work without an initiative, or the release becomes useless without it, the initiative is most likely a “must-have.”

2. Should-have initiatives

Should-have initiatives are just a step below must-haves. They are essential to the product, project, or release, but they are not vital. If left out, the product or project still functions. However, the initiatives may add significant value.

“Should-have” initiatives are different from “must-have” initiatives in that they can get scheduled for a future release without impacting the current one. For example, performance improvements, minor bug fixes, or new functionality may be “should-have” initiatives. Without them, the product still works.

3. Could-have initiatives

Another way of describing “could-have” initiatives is nice-to-haves. “Could-have” initiatives are not necessary to the core function of the product. However, compared with “should-have” initiatives, they have a much smaller impact on the outcome if left out.

So, initiatives placed in the “could-have” category are often the first to be deprioritized if a project in the “should-have” or “must-have” category ends up larger than expected.

4. Will not have (this time)

One benefit of the MoSCoW method is that it places several initiatives in the “will-not-have” category. The category can manage expectations about what the team will not include in a specific release (or another timeframe you’re prioritizing).

Placing initiatives in the “will-not-have” category is one way to help prevent scope creep . If initiatives are in this category, the team knows they are not a priority for this specific time frame. 

Some initiatives in the “will-not-have” group will be prioritized in the future, while others are not likely to happen. Some teams decide to differentiate between those by creating a subcategory within this group.

How Can Development Teams Use MoSCoW?

  Although Dai Clegg developed the approach to help prioritize tasks around his team’s limited time, the MoSCoW method also works when a development team faces limitations other than time. For example: 

Prioritize based on budgetary constraints.

What if a development team’s limiting factor is not a deadline but a tight budget imposed by the company? Working with the product managers, the team can use MoSCoW first to decide on the initiatives that represent must-haves and the should-haves. Then, using the development department’s budget as the guide, the team can figure out which items they can complete. 

Prioritize based on the team’s skillsets.

A cross-functional product team might also find itself constrained by the experience and expertise of its developers. If the product roadmap calls for functionality the team does not have the skills to build, this limiting factor will play into scoring those items in their MoSCoW analysis.

Prioritize based on competing needs at the company.

Cross-functional teams can also find themselves constrained by other company priorities. The team wants to make progress on a new product release, but the executive staff has created tight deadlines for further releases in the same timeframe. In this case, the team can use MoSCoW to determine which aspects of their desired release represent must-haves and temporarily backlog everything else.

What Are the Drawbacks of MoSCoW Prioritization?

  Although many product and development teams have prioritized MoSCoW, the approach has potential pitfalls. Here are a few examples.

1. An inconsistent scoring process can lead to tasks placed in the wrong categories.

  One common criticism against MoSCoW is that it does not include an objective methodology for ranking initiatives against each other. Your team will need to bring this methodology to your analysis. The MoSCoW approach works only to ensure that your team applies a consistent scoring system for all initiatives.

Pro tip: One proven method is weighted scoring, where your team measures each initiative on your backlog against a standard set of cost and benefit criteria. You can use the weighted scoring approach in ProductPlan’s roadmap app .

2. Not including all relevant stakeholders can lead to items placed in the wrong categories.

To know which of your team’s initiatives represent must-haves for your product and which are merely should-haves, you will need as much context as possible.

For example, you might need someone from your sales team to let you know how important (or unimportant) prospective buyers view a proposed new feature.

One pitfall of the MoSCoW method is that you could make poor decisions about where to slot each initiative unless your team receives input from all relevant stakeholders. 

3. Team bias for (or against) initiatives can undermine MoSCoW’s effectiveness.

Because MoSCoW does not include an objective scoring method, your team members can fall victim to their own opinions about certain initiatives. 

One risk of using MoSCoW prioritization is that a team can mistakenly think MoSCoW itself represents an objective way of measuring the items on their list. They discuss an initiative, agree that it is a “should have,” and move on to the next.

But your team will also need an objective and consistent framework for ranking all initiatives. That is the only way to minimize your team’s biases in favor of items or against them.

When Do You Use the MoSCoW Method for Prioritization?

MoSCoW prioritization is effective for teams that want to include representatives from the whole organization in their process. You can capture a broader perspective by involving participants from various functional departments.

Another reason you may want to use MoSCoW prioritization is it allows your team to determine how much effort goes into each category. Therefore, you can ensure you’re delivering a good variety of initiatives in each release.

What Are Best Practices for Using MoSCoW Prioritization?

If you’re considering giving MoSCoW prioritization a try, here are a few steps to keep in mind. Incorporating these into your process will help your team gain more value from the MoSCoW method.

1. Choose an objective ranking or scoring system.

Remember, MoSCoW helps your team group items into the appropriate buckets—from must-have items down to your longer-term wish list. But MoSCoW itself doesn’t help you determine which item belongs in which category.

You will need a separate ranking methodology. You can choose from many, such as:

• Weighted scoring
• Value vs. complexity
• Buy-a-feature
• Opportunity scoring

For help finding the best scoring methodology for your team, check out ProductPlan’s article: 7 strategies to choose the best features for your product .

2. Seek input from all key stakeholders.

To make sure you’re placing each initiative into the right bucket—must-have, should-have, could-have, or won’t-have—your team needs context. 

At the beginning of your MoSCoW method, your team should consider which stakeholders can provide valuable context and insights. Sales? Customer success? The executive staff? Product managers in another area of your business? Include them in your initiative scoring process if you think they can help you see opportunities or threats your team might miss. 

3. Share your MoSCoW process across your organization.

MoSCoW gives your team a tangible way to show your organization prioritizing initiatives for your products or projects. 

The method can help you build company-wide consensus for your work, or at least help you show stakeholders why you made the decisions you did.

Communicating your team’s prioritization strategy also helps you set expectations across the business. When they see your methodology for choosing one initiative over another, stakeholders in other departments will understand that your team has thought through and weighed all decisions you’ve made. 

If any stakeholders have an issue with one of your decisions, they will understand that they can’t simply complain—they’ll need to present you with evidence to alter your course of action.  

Related Terms

2×2 prioritization matrix / Eisenhower matrix / DACI decision-making framework / ICE scoring model / RICE scoring model

Prioritizing your roadmap using our guide

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MoSCoW Matrix Template

Use the MoSCow Method to efficiently place deliverables in a matrix to understand their importance to your team’s projects.

About the MoSCoW Matrix Template

When you’re working on a project with a lot of deliverables, it can be difficult to track priorities. And as deadlines approach, sometimes priorities can shift, further complicating your workflow. How can you keep track of evolving priorities and still focus on a complex project? 

What is the MoSCoW method?

The MoSCoW method is a powerful technique for tracking priorities, which are categorized and placed in a matrix model. Project managers, product developers, and business analysts use the matrix to align their teams when working through a set of project deliverables. Teams collaborate with stakeholders to analyze and rank the importance of deliverables with MoSCoW, making it easier to stay on track. 

MoSCoW is an acronym for Must Have, Should Have, Could Have, and Won’t Have. These four priority categories make up the four segments in the matrix. “Must Have” items are necessary for delivery; “Should Have” items are important but not necessary; “Could Have” items are nice to have (they are not priorities, but your team can work on them if time and resources permit); and “Won’t Have” items do not fit into the scope of the current project. To use MoSCoW, you create four category segments showing your current priorities and their status (Complete, In Progress, or Not Yet Started). 

When to use the MoSCoW method

The MoSCoW method is useful whenever you need to present business needs to an audience, assess priorities, and collaborate on impending deliverables with a group of stakeholders. By drawing and updating the matrix, you can get a snapshot of your priorities and their impact at each stage of a project. MoSCoW allows everyone on your team to easily grasp upcoming tasks and their impact on your timeline.

Create your own MoSCoW matrix

Making your own MoSCoW matrix is easy. Miro comes with the perfect canvas to create and share it. Get started by selecting the MoSCoW matrix template, then take the following steps to make one of your own.

Fill in your must-haves.  The MoSCoW matrix is divided into four categories. The first is Must Haves, the items that are necessary for completion of your project. If you’re unsure whether a task is a Must-have, ask yourself the following questions: If you do not complete this task, will your product or service work as intended? Can you still deliver the product without this item? Does this task allow you to fulfill all legal requirements for your project? Will your product or service be safe without it? Will your customer suffer consequences if you fail to complete this task?

Fill in your should-haves.  Next, move on to the items that are not necessary to complete your project but are still important for success. Remember, the items in this category are not  vital , but you should try and incorporate them into your timeline anyway. If you’re unsure, ask yourself: Although it might be painful not to complete this task, could you still ship the product without it? Can you use a workaround to avoid this task?

Fill in your could-haves.  Many teams colloquially refer to these items as “nice-to-haves.” While they might make the service run more smoothly or make your product look better, these tasks are not important. If you have the time or resources to complete them at the end, then you can do so. If not, you can plan to do them later. To fill out this part of the matrix, ask yourself the following questions: What are the benefits of these tasks? Do they outweigh the costs? How will these tasks impact our timeline? Can we still complete the project on time and within budget if we include these tasks?

Fill out your won’t-haves.  These items are outside the scope of your current project. Maybe you don’t have the budget to complete them, or maybe they don’t fit into your timeline. If you’re not quite sure whether something is a Won’t Have, ask yourself: How does this item impact our budget? Does our team have the bandwidth to complete this task? Will this item have a tangible impact on our customers? No one likes to admit that they can’t complete something, but don’t think of Won’t Haves as failures; they’re projects for another day.

How do you use the MoSCow template?

The MoSCoW acronym (excluding the o's) is carved with the first letters of the priority categories it works with. These are Must-haves, Should-haves, Could-haves and Won't-haves. And that's how you can define which task falls into which category.

What are the benefits of using the MoSCow method?

The key benefits of the MoSCoW technique are that it's quick and easy to use. The technique is good for highlighting the priorities of projects that are in progress and for organizing efficient time management.

Get started with this template right now.

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Product details

At its core, the MoSCoW method is simply a prioritization framework that can be applied to any kind of situation or project, but it works best when a large number of tasks need to be ruthlessly whittled down into a prioritized and achievable to-do list. The core aim of the process is to classify tasks into four buckets; Must, Should, Could and Won’t. As you can probably fathom, Must is the highest priority bucket, and Won’t is the lowest. You can also presumably now see where the funny capitalization in the term ‘MoSCoW’ derives from. One of the primary benefits of a MoSCoW exercise is that it forces hard decisions to be made regarding which direction a digital product project will take. Indeed, the process is usually the first time a client has been asked to really weigh up which functions are absolutely fundamental to the product (Must), which are merely important (Should) and which are just nice-to-haves (Could). This can make the MoSCoW method challenging, but also incredibly rewarding. It’s not uncommon for there to be hundreds of user stories at this stage of a project, as they cover every aspect of what a user or admin will want to do with the digital product. With so many stories to keep track of it helps to group them into sets. For example, you may want to group all the stories surrounding checkout, or onboarding into one group. When we run a MoSCoW process, we use the following definitions. Must – These stories are vital to the function of the digital product. If any of these stories were removed or not completed, the product would not function. Should – These stories make the product better in important ways, but are not vital to the function of the product. We would like to add these stories to the MVP build, but we’ll only start working on them once all the Must stories are complete. Could – These stories would be nice to have, but do not add lots of extra value for users. These stories are often related to styling or ‘finessing’ a product. Won’t – These stories or functions won’t be considered at this stage as they are either out of scope or do not add value.

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