customer service representative skills in resume

Customer Service Skills for a Resume [W/ Full List & Examples]

Customer service skills are vital if you want to get hired for any customer-facing position. 

That’s because customer service skills can help you resolve customer complaints, improve customer satisfaction, and even drive new sales.

Want to learn which customer service skills are a must-have on your resume in 2024? You’ve come to the right place!

In this article, we’re going to cover everything you need to know about customer service skills, including: 

• What Are Customer Service Skills
• 20 Essential Customer Service Skills For Your Resume

3 Steps to Add Customer Service Skills to Your Resume

• How to Improve Your Customer Service Skills

Let's dive in! 

What Are Customer Service Skills?

Customer service refers to the relationship between a business and its customers. The better this relationship, the more successful a business can be. 

Customer service skills are a set of soft skills that allow you to provide the best customer experience possible. They involve being able to:

• Communicate effectively
• Solve problems promptly
• Demonstrate patience
• Create genuine connections

Customer service skills are essential for any customer-facing role out there, including customer support representatives , salespeople, cashiers , and the sorts. 

But what is it, exactly, that makes customer service skills so valuable? Let us give you the data-backed answer. 

Why Are Customer Service Skills Important 

If you’re someone who’s looking for a job in customer-facing roles, you probably already know that having strong customer service skills can significantly improve your employability. 

Finding employees who can resolve customers’ complaints and make them feel heard, understood, and appreciated is of the highest importance for potential employers.  

Here are all the benefits that employees with strong customer service skills can bring to a company: 

• Improved customer experience. The better customer service you can provide, the more satisfied will your customers be. And, according to this HubSpot study, 68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences.
• Increased profits. Happy customers are more likely to spend money on a product or service. A study by Bain found that companies that excel at customer experience grow revenues 4%-8% above their market .
• Higher customer retention. According to Invesp, investing in new clients is 5 to 25 times more expensive than retaining existing ones. Considering that 80% of consumers said they’d do business with a competitor after a bad customer service experience, customer service is essential in retaining customers.
• Established brand loyalty. According to the study by Zendesk, nearly three out of five consumers report that good customer service is vital for them to feel loyalty toward a brand.
• More referrals. Your customers are bound to talk about their customer experience - especially if it’s really good or really bad. According to Esteban Kolsky, Chief Evangelist for customer experience at SAP, after a positive customer experience, 72% of customers will share their opinion of your brand with at least six people.

20 Customer Service Skills to List on Your Resume 

As we already mentioned, customer service doesn't consist of a single skill, but of a set of skills. 

As such, the customer service skills you should list on your resume greatly depend on the specifics of the position you're applying for. 

That said, there are some customer service skills that are in demand for the majority of customer-facing roles out there, such as communication and active listening.  

Here is a list of the most in-demand customer service skills for your resume in 2024: 

• Active listening
• Adaptability
• Attention to detail
• Bilingual customer support
• Building customer royalty
• Communication
• Complain resolution
• Organizational skills
• Decision making
• Interpersonal skills
• Persuasion skills
• Problem-solving skills
• Product knowledge
• Time management
• Upselling/Cross-selling
• Service-based selling
• Computer skills

Now that you know what the most important customer service skills are, it’s time to list them on your resume.

Below, we’ll teach you which resume sections are best for listing your customer service skills, as well as teach you how to do it in the most compelling way possible.

Let’s get started!

#1. Mention Your Customer Service Skills on Your Resume Summary 

The first place where you can (and should) mention your customer service skills is the resume summary . 

In a nutshell, the resume summary is a short, three or four-sentence paragraph that describes you as a candidate. Typically, it mentions: 

• Your professional title and years of experience
• Your top skills
• Your most notable achievements

Done right, the resume summary will show the hiring manager you’re a qualified candidate from the get-go and get them to go through your resume in more detail. 

As such, for roles where customer service skills are practically essential, it’s very important to higlight that you possess such skills in your resume summary.

Here’s an example of customer service skills listed in a resume summary:

• Attentative and communicative customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights include receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my problem-solving and interpersonal skills can be leveraged to achieve and maintain the highest level of customer service.

#2. List the Right Customer Service Skills 

The most obvious place to list your customer service skills is on your resume’s Skills section. 

The key here, though, is to list skills that are relevant for the role you’re applying for.

We already mentioned how different roles may require different customer service skills. A customer support agent, for example, requires comunication skills and active listening.

Whereas a sales represenative, on the other hand, requires persuasion and upselling skills.

What we’re getting at here is that you shouldn’t just randomly list all the customer services skills we covered in this article - you should pick out the ones that are most relevant for your role.

Here are our top tips on how to list the most relevant customer service skills for your position:

• Check the job description. Most jobs tell you exactly which skills they’re looking for in candidates, all you’ve got to do is check the job description. As a customer service representative, for example, it’ll typically tell you that you need active listening skills, multi-tasking skills, communication skills, knowledge of CRM systems, etc. 
• Identify the skills you possess. Single out the skills that you actually possess instead of adding every single skill mentioned in the job description. 
• Add them under Soft/Hard Skills. Add skills like time management, communication, etc., under Soft Skills and technical know-how like computer skills or product knowledge under Hard Skills. 

#3. Prove Your Customer Service Skills In Your Work Experience Section 

Last but definitely not least, you should use your work experience section to prove to the hiring manager that you possess the customer service skills you mentioned in your resume summary and under your soft skills.

After all, anyone can claim they have customer service skills. It's backing up your claims with facts that can make all the difference. 

Done right, your work experience will leave no doubt in the hiring manager’s mind that they should call you back for a job interview .

Here's exactly how you should build your work experience section so that it highlights your customer service skills: 

• Tailor your work experience to the job description. Don’t use one generic resume to apply to dozens of openings. Each position has its own specific requirements and your resume sections should be tailored to show the hiring manager that you can meet them. If you’re applying for a cashier position, for example, the hiring manager will want to know about your experience as a restaurant server, but not about the time your mowed lawns as a teenager . The first experience highlights yoru customer service skills, while the second does not.
• Focus on your achievements instead of your responsibilities. The hiring manager most knows exactly what your responsibilities were in previous jobs. What they want to know is how you made a positive impact with your achievements. As such, focus on highlighting how you made an impact on your work experience section instead of simply listing what your basic responsibilities were. 
• Make your achievements quantifiable. Speaking of achievements, supporting them with data-backed evidence is what really makes a difference. After all “helped company increase customer retention by 14% by providing customers with a personalized experience” sounds much better than “helped with customer retention.”
• Use action verbs and power words . There are hundreds of words and verbs you can use instead of “helped” or “served.” The more descriptive you are of your achievements, the more impressive you can make them sound. 

Here’s an example of a work experience section that highlights the candidate’s customer service skills perfectly: 

Customer Service Representative 

YXZ Convenience Store

03/2018 - 04/2022

• Achieved the highest up-sell rates in both 2019 (2.6%) and 2021 (3%).
• Worked at the customer information desk for 10+ hour shifts.
• Welcomed and provided personalized customer service to 1000+ customers during the store opening event.

7 Ways to Provide Excellent Customer Service 

Customer service skills don't come naturally to everyone. 

Some people are much better at making customers feel heard and appreciated, while others may struggle to form that connection that makes all the difference when it comes to providing good customer service. 

Well, if the first case applies to you, don't worry. 

Below, we cover seven ways to provide excellent customer service (that can be practiced and learned):

#1. Stay positive

Developing a positive mindset and attitude is an essential part of improving your customer service skills.

Think about your own customer experiences. You’re probably not too happy when, say, you sit at a restaurant and the server taking your order looks miserable, right? Or when you call customer support to resolve an issue and they’re less than willing to help. 

So, whether you’re communicating by phone, face-to-face, or via e-mail, try to stay as positive as possible (even in the face of difficult issues or customers).

#2. Don’t say no

Even if the answer to a customer complaint or issue is “no, it can't be done” or “no, I can’t help you with this,” you should always refrain from phrasing it this way. 

When customers hear the word “no,” they’re more likely to associate it with “this customer service worker doesn’t want to help me” rather than with “this is beyond this employee’s control.” 

So, whenever it’s possible, go out of your way to solve a customer’s issue or help them. And, if doing something to help them really is out of your control, use positive language to tell them, avoid the word “no,” and try to offer them alternative solutions/options that could satisfy them. 

That way, they’ll see that you’re trying hard, despite the fact that you might be unable to solve their problem.

#3. Practice active listening

Active listening is the process of mindfully listening to a speaker, providing feedback, and being observant of non-verbal cues to ensure effective communication. 

Considering that 40% of our daily communication consists of listening , making sure you’re listening effectively to what your customers have to say is an essential part of providing excellent customer service. 

Some ways to do that include: 

• Paying attention and not getting distracted. Try to stay away from your phone and avoid multitasking when you’re interacting with customers. 
• Asking open-ended questions. Open-ended questions require more than a simple “yes” or “no” answer. You can ask such questions to get your customers to describe their needs or problems more comprehensively. 
• Asking probing questions . Similar to open-ended questions, probing questions aim to get a 360-degree view of a topic. Not to mention, they don’t just help you understand better, but also help the speaker to think more comprehensively about what they’re saying.
• Being more attuned to the speaker’s feelings. Customers don’t appreciate feeling like they’re talking to a robot. Asking them about their day and being sympathetic towards their feelings (be they frustration, anger, or annoyance), is a great way to make them feel heard. 

#4. Know your customers

The better you know your customers, the more you can understand their needs and expectations. 

In turn, you can find more creative ways to meet said expectations and improve your customer service. 

Here are some ways you can better understand customer needs: 

• Ask yourself/the team questions such as “who are our main customers?” “what market are they from?” “how does our product/service meet their needs or expectations?” and “what could we do to further help them?”
• Step into your customers’ shoes by considering your own challenges and needs as a customer or what would make your life easier while using the company’s product or service. 
• Encourage customers to give detailed feedback.
• Analyze customer feedback by identifying trends and gaps in your service. Share any results with your team or your colleagues. 

#5. Know the product/service

The better you know the company’s product or services, the more qualitative the customer service you can provide. 

As a salesperson , for example, you’ll be able to sell a product or service better. As a customer support representative, on the other hand, you’ll be able to solve customers' problems more effectively. 

On the same note, knowing a company’s products or services can come in particularly handy when you’re interviewing for a job too. The hiring manager is bound to be impressed with your dedication and effort to learn all about the company before you’re even hired.

Some places where you can easily acquire knowledge of a company’s product or services are:

• Company’s website
• Company’s handbooks 
• Online forums 
• Customer feedback 
• Your own experience with the product 

#6. Be empathetic

We cannot stress enough how important it is to connect with your customers more than just on a professional level. 

Actually connecting with the customer on a personal level and showing real empathy for their issues can really make a world of a difference when it comes to customer experience.

In the first case, if you can’t resolve a customer complaint or help with a specific issue, the customer will be much more likely to feel disappointed with you and the company in general. 

In the second, however, they might cut you some slack and still think “well, at least they listened and genuinely tried to help.”

This can be the difference between losing customers and retaining them and it’s definitely an important part of providing amazing customer service. 

#7. Personalize your customer service

Personalizing your customer service is what can make customers feel special, and who doesn’t like to feel special, right? 

Here’s how you can provide personalized customer service that’s guaranteed to improve your customer service skills: 

• Greet your customers by name and make them feel welcome.
• Contextualize your customer service depending on the customer’s lifestyle and personality.
• Don’t get distracted by anything else when you’re interacting with a customer. Make sure that the customer feels like they’re your center of attention.
• Go out of your way to find the best possible solution/option for the customer, and make sure that the customer knows how much effort you’re putting into helping them.

3 Customer Service Representative Resume Examples 

Below, we’ll show you three examples of how you should list customer service skills for different roles. 

We hope these resumes, created with our tried-and-tested resume templates , inspire you to go after the customer-facing role of your dreams:

#1. Customer Service Representative Resume Example 

#2. Cashier Resume Example 

#3. Sales Executive Resume Example 

Key Takeaways 

And that’s a wrap. By now, you should know everything there is to know about customer service skills and how to highlight them on your resume. 

Before you start putting our tips into practice, let’s go over the main topics we covered in this article: 

• Customer service skills are a set of soft skills that allow you to provide the best customer experience possible.
• Companies are always looking for candidates with strong customer service skills because they can provide the best possible customer experience and, in turn, help them increase their profits, retain customers, improve their brand loyalty, and get more referrals. 
• Some in-demand customer service skills include active listening, interpersonal skills, communication, complaint resolution, empathy, and positivity. 
• To best highlight your customer service skills, list them in your resume summary, work experience, and skills sections. 

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• Resume and Cover Letter
• 11 Best Customer Service...

11 Best Customer Service Skills for Your Resume (With Examples)

10 min read · Updated on February 16, 2024

The right customer service skills on your resume can lead to promotions

All companies worldwide have one thing in common – they all have customers. This means all companies need to hire people with great customer service skills. 

Some roles will require you to work with internal customers. For example, if you're working in IT, you'll likely have to interact with employees to help them fix computer issues. Those employees are internal customers. Other roles will require you to work with external customers – the people who are buying goods and services from the company. 

A well-crafted resume that highlights your relevant skills for a customer service position will help your resume to beat the applicant tracking system, or ATS , which is the first step to getting your application noticed. 

When you use these 11 best customer service skills in your resume, you'll stand out from the crowd as someone who can work well with others, anticipate needs, and solve problems. 

Use these skills and examples to produce an interview-winning resume. 

11 customer service skills and proficiencies for your resume

It's important to note that there's a difference between hard skills and soft skills . Some of these 11 customer service skills that you can use on your resume fall into the hard skill category, and some of them are soft skills. 

You can tell them apart by identifying which are job-specific skills that allow you to get things done and which are more interpersonal-type skills that allow you to get along well with others. It's important to have a good balance of both skill types. 

Of course, these customer service skills will be in addition to your experience and education, but you can weave the keywords into your these sections. You should also quantify your skills whenever possible, mentioning specific instances and using concrete examples to prove you have experience with each customer service skill on your resume.

Hard skills for a customer service resume 

Since every company has customers who require assistance, modern employers are always seeking people with customer service skills. Here are the four most important hard skills hiring managers want to see on your resume:

1. Product knowledge 

You can't help customers if you know nothing about the product or service being offered by the company. It's critical that you take the time to learn about what's available and how to answer questions about the company's offerings. You may also need to troubleshoot problems with products and offer recommendations to improve the customer journey. 

Here's what that looks like on your resume:

“Increased revenue by 15% by recommending product offering add-ons.”

2. Technical proficiency 

Have you ever heard the acronym CRM? It stands for customer relationship management, and most companies use some type of CRM software to track customer interactions and follow up on leads. This is one of the many ways you can demonstrate technical proficiency in customer service skills on your resume. 

Here's an example of how to include this customer service skill on your resume:

“Used Salesforce to update and maintain a customer database of 200 leads and mapped the customer journey from initiation to close.”

3. Communication technology 

This may seem similar to the technical customer service skills for a resume above; however, it goes a step beyond simply using tools to track customer journeys. This has to do with directly interacting with customers. It could be as simple as using email and multi-line telephones, or more complex, such as using Slack to collaborate with people across the globe. 

Here's how to include communication technology customer service skills on your resume:

“Answered as many as 75 incoming client calls per day using a 6-line telephone system.”

4. Data analysis

One of the best ways to support successful customer interactions is through data analysis . You have to know what's going on in the customer's journey to be able to adequately answer their questions, determine customer trends, and improve customer satisfaction. 

Here's how to write a data analysis customer service skill bullet point on your resume:

“Analyzed and dissected data from disparate sources to identify trends and solve problems, improving customer satisfaction scores by 12%.”

Soft skills for a customer service resume 

Now that you know what hiring managers want to see insomuch as you getting the job done, let's learn what they are looking for regarding interpersonal skills. 

5. Active listening 

Are you the type of person who knows what you want to say in response to someone speaking before they ever finish a sentence? Or do you take the extra initiative to pay attention to nonverbal cues and follow up with clarifying questions to gain a genuine understanding of what someone is saying? If you fall into the latter category, then you practice active listening . That's definitely a customer service skill for your resume!

Here's how to demonstrate active listening on your resume:

“Improved customer service issue resolution time by 15% by actively listening to and paraphrasing customer concerns to get to the root of the problem.”

6. Emotional intelligence 

When you work with customers – whether they are internal or external customers – chances are you're going to come across a situation that requires you to demonstrate empathy and emotional intelligence. It's easy, after all, to let our emotions get the best of us, but being that person who can exude compassion in the most challenging situations is something most hiring managers need and want. 

Here's an example of how you can prove you have a high EQ on your resume:

“Built a reputation for de-escalating customer situations by leveraging a high EQ, resulting in a 30% reduction in calls being transferred to supervisors.”

7. Problem-solving 

You can pair problem-solving skills with data analysis skills to showcase your well-roundedness as a job seeker. It's even better if you're able to add the ability to make autonomous decisions after you solve a problem. Either way, hiring managers value people who take the initiative to fix issues rather than someone who passes problems off to others to figure out.

Here's a fantastic example of a way to show off analysis, problem-solving, and decision-making customer service skills in one bullet:

“Turned around lackluster sales by analyzing 3 months' worth of trends to identify problem areas and recommending improvements to closing processes.”

8. Communication 

This is the one that most people get wrong on their resume. It's easy to simply write that you have “good written and verbal communication skills,” but how do you prove it? You write an action-based resume bullet that shows off your ability to communicate clearly and with different types of people.

Here's what that could look like:

“Respected by leaders for being able to clearly articulate complex concepts to technical and non-technical audiences, which reduced the number of errors on orders by 30%.”

9. Collaboration 

In today's ever-shrinking world, there will likely come a time when you'll need to talk to someone in a different department, a different company, or even in a different country. If you're capable of working cross-functionally to share knowledge and achieve goals, then you can add collaboration as a customer service skill on your resume.

Here's an example of a resume bullet that shows you know how to collaborate:

“Engaged in regular team meetings to share best practices and worked in a team of 12 people to increase overall efficiency by 10%.”

10. Positivity 

One of the main ways you can make customers happy is by being optimistic, even when pressure is being applied to a situation. If you're able to create positive customer experiences, then they'll likely be more than happy to continue doing business with you and your company.

Here's an example of a positive attitude bullet you can use on your resume:

“Demonstrated a can-do attitude by taking on additional responsibilities and assisting team members during peak times to reduce customer hold times.”

11.  Flexibility 

If there's one constant in life, it's that things will change. Sometimes those changes are things you instigate yourself. Other times, change will be thrust upon you. No matter how changes come up, if you're able to remain flexible, go with the flow, and adjust to change without any major problems, you should consider adding your ability to be flexible to your resume.

“Overcame changing management regimes and adapted to new procedures by adjusting priorities in alignment with new SOPs without sacrificing service delivery to customers.”

Where to put customer service skills on your resume

Most of the customer service skill examples in this article have been related to bullet points. So, you may be assuming that the best place to highlight your customer service skills is in the Professional Experience section of your resume . In fact, you can weave customer service skills into any section of your resume. The key is to find the place where the skill makes the most sense – contextually and grammatically – and add it in. 

Profile section

The Profile part of your resume is at the very top of your resume and includes the title or headline and summary paragraph. You can obviously add the phrase “customer service” into the title or headline, but you can also insert some of the example sentences in this article into your profile paragraph. Use them as inspiration for your own sentences, too - the ones in this article are simply meant to help get your brain juices flowing. 

Skills section

While your Skills section (or Core Competencies) won't contain actual sentences, you can still put some of your customer service skills here. Instead of writing out bullets, though, you'll simply list up to 15 keywords and phrases that make you a good match for a customer service job. 

Professional experience section

Since you are likely using the reverse-chronological format for your resume, you'll want to focus your efforts on writing out the last 10-15 years of experience using action-based bullets, like the ones in the examples in this article. It's also pretty critical that you add numbers every chance you get, so that you show what type of work you've done in the past, as that will give the hiring manager a clue as to what you'll bring to the table for their customers. 

Education and credentials section

If you have little to no experience, you can inject some of your customer service skills into the education section of your resume. You'd do this by including courses you took and by talking about any major projects you may have worked on while in school that allowed you to overcome challenges or work collaboratively with others. 

Chart your path to success

Adding customer service skills to your resume truly can help you to stand out from the crowd. Almost everyone can say that they know how to handle customers, but the actual proof they can do so is often lacking in resumes. When you use these 11 best customer service skills for your resume, you'll create something that will have hiring managers and recruiters blowing up your email with interview offers. 

If you want to make sure that your customer service skills are properly coming through on your resume, let us take a look at it for you. Upload your resume for a free review , where an expert resume writer will go over it and let you know what you need to do.

Recommended reading:

How to Describe Yourself on a Resume (With Examples)

27 Great Resume Headline Examples to Stand Out

Call Center Resume Sample

Related Articles:

7 Signs Your Resume is Making You Look Old

Why a Simple Resume Layout is a Successful Resume

Software Developer Top Needed Skills

See how your resume stacks up.

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30 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 30 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

• Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

• Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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Customer Service Representative Resume Examples For 2024 (20+ Skills & Templates)

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Looking to score a job as a Customer Service Representative?

You're going to need an awesome resume. This guide is your one-stop-shop for writing a job-winning Customer Service Representative resume using our proven strategies, skills, templates, and examples.

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service Representative role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

• What To Know About Writing A Job-Winning Customer Service Representative Resume
• The Best Skills To Include On A Customer Service Representative Resume

How To Write A Job-Winning Customer Service Representative Resume Summary

How to write offer-winning customer service representative resume bullets.

• 3 Customer Service Representative Resume Examples

The 8 Best Customer Service Representative Resume Templates

Customer service representative resume overview: what to know to write a resume that wins more job offers.

What do companies look for when they're hiring a Customer Service Representative?

Companies love candidates with strong interpersonal skills to handle customer interactions and resolve issues effectively. They also look for people with excellent communication skills to convey information clearly and empathetically.

Additionally, companies also look for candidates proficient in customer service software and tools that help with managing customer inquiries and improving customer satisfaction. Lastly, a strategic mindset and problem-solving abilities are essential for handling complex customer requests and enhancing the customer experience.

Your resume should show the company that your personality and your experience encompass all these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service Representative resume:

• Tailor your resume to the job description you are applying for: Tailor your resume for each application, aligning your skills with the specific requirements of each job description.
• Detail previous experiences: Provide detailed descriptions of your roles, emphasizing hard and soft skills related to the job description.
• Bring in your key achievements: Showcase measurable achievements in previous roles and share your best work.
• Highlight your skills: Highlight your skills in Customer Support, Conflict Resolution, CRM Software, and more.
• Make it visually appealing: Use a professional and clean layout with bullet points for easy readability. Also, ensure formatting and font consistency throughout the resume and limit it to one or two pages.
• Use keywords: Incorporate industry-specific keywords from the job description to pass through applicant tracking systems (ATS) and increase your chances of being noticed by hiring managers.
• Proofread your resume: Thoroughly proofread your resume to eliminate errors (I recommend Hemingway App and Grammarly ). Consider seeking feedback from peers or mentors to ensure clarity and effectiveness!

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Representative Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Representative Keywords

The first is to leverage our list of the best keywords and skills for a Customer Service Representative resume.

These keywords were selected from an analysis of real Customer Service Representative job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Development
• Performance
• Documentation
• Collaborative
• Work Independently
• Team Member
• Professionalism
• Problem-Solving
• Organization

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

This process lets you find the exact keywords that your resume is missing when compared to the individual role you're applying for.

Here's how it works:

• Open a copy of your updated Customer Service Representative resume
• Open a copy of your target Customer Service Representative job description
• In the widget below, paste your resume on the left, paste the job description on the right, and hit scan!

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

If you're ready to get started, use the widget below to run your first scan and get your free resume score:

Copy/paste or upload your resume here:

Click here to paste text

Upload a PDF, Word Doc, or TXT File

Paste the job post's details here:

Scan to compare and score your resume vs the job's description.

Scanning...

And if you're a visual learner, here's a video walking through the entire process so you can follow along:

Employers spend an average of six seconds reading your resume.

If you want to win more interviews and offers, you need to make that time count. That starts with hitting the reader with the exact information they're looking for right at the top of your resume.

Unfortunately, traditional resume advice like Summaries and Objectives don't accomplish that goal. If you want to win in today's market, you need a modern approach. I like to use something I call a “Highlight Reel,” here's how it works.

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high-level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

For example, if we were writing a Highlight Reel for a Customer Service Representative role, it might look like this:

The first bullet includes the candidate's years of experience in the role. The next two bullets are “Case Studies” of specific results they drove for companies they worked for. The last bullet wraps up with extracurricular information.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is that they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Representative Highlight Reel:

The content of this example showcases a candidate transitioning from a background in retail and hospitality management to a Customer Service Representative role. Their next resume bullets bring in measurable results, and the last one wraps up with a high-value extracurricular activity.

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-filled language and they only talk about the actions that they took rather than the results and outcomes those actions created.

To help solve this, our team dove into bullets from the best resumes that have come across our desk. We used that data to create a formula for a great resume bullet. Here it is:

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Customer Service Representative with over 10 years of experience.

✅ Customer Service Representative with 10+ years in customer engagement, driving a 20% increase in customer satisfaction.

The second bullet makes the candidate's value so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Customer Service Representative with over 10 years of experience.”

ResyBullet gave that a score of 35/100. Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Now, let's take a look at our second bullet, “Customer Service Representative with 10+ years in customer engagement, driving a 20% increase in customer satisfaction.”

ResyBullet gave that a 60/100. Much better! This bullet had more content focused on the experience in the Customer Service Representative role, while also highlighting measurable results:

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam-packed with eye-popping, value-driven content!

If you're ready, grab a bullet from your resume, paste it into the widget below, and hit scan to get your first resume bullet score and analysis:

Free Resume Bullet Analyzer

Learn to write crazy effective resume bullets that grab attention, illustrate value, and actually get results., copy and paste your resume bullet to begin analysis:, 3 customer service representative resume examples for 2024.

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Representative Resume Example #1: A Traditional Background

Customer Service Representative Resume Example #2: A Non-Traditional Background

For our second Customer Service Representative Resume Example, we have a candidate who has a non-traditional background. In this case, they come from a background in retail and hospitality, but leverage experiences that help them transition to a Customer Service Representative role. Here's an example of what their resume might look like:

Customer Service Representative Resume Example #3: Healthcare Sector

For our third Customer Service Representative Resume Example, we have a candidate targeting the healthcare sector. Here's an example of what their resume might look like when applying for a Customer Service Representative role:

At this point, you know all of the basics you'll need to write a Customer Service Representative resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Free Job-Winning Resume Templates, Build Yours In No Time .

Choose a resume template below to get started:.

Key Takeaways To Wrap Up Your Job-Winning Customer Service Representative Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service Representative resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
• Open your resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp or Grammarly to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more recruiter interviews and job offers.

Now that your resume is taken care of, check out my guide on how to get a job anywhere without applying online!

Paula Martins

Paula is Cultivated Culture's amazing Editor and Content Manager. Her background is in journalism and she's transitioned from roles in education, to tech, to finance, and more. She blends her journalism background with her job search experience to share advice aimed at helping people like you land jobs they love without applying online.

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Customer Service Representative Resume Examples and Templates for 2024

Customer Service Representative Resume Templates and Examples (Download in App)

Most popular customer service representative resumes.

• Call Center Customer Service Representative
• Bank Customer Service Representative
• Bilingual Customer Service Representative
• Claims Customer Service Representative
• Call Center Representative
• Customer Service Supervisor
• Retail Customer Service Representative
• Resume Text Examples

How To Write a Customer Service Representative Resume

• Entry-Level
• Senior-Level

Call Center Customer Service Representative Resume Example

Bank Customer Service Representative Resume Example

Bilingual Customer Service Representative Resume Example

Claims Customer Service Representative Resume Example

Call Center Representative Resume Example

Customer Service Supervisor Resume Example

Retail Customer Service Representative Resume Example

Customer Service Representative Text-Only Resume Templates and Examples

• Call Center Customer Service Rep
• Bank Customer Service Rep
• Bilingual Customer Service Rep
• Claims Customer Service Rep
• Retail Customer Service Rep

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn 123 Santa Maria, San Francisco, CA 12345

A customer service representative with three years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

• Call center operations
• Communication and client relations
• Customer service
• De-escalation and conflict resolution

Professional Experience

Customer Service Representative, West Light Florists, San Francisco, CA October 2021 – present

• Field in-person and telephone inquiries from more than 100 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience
• Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
• Meet or exceed customer satisfaction goals month over month

Store Associate, Kohl’s Department Store, San Francisco, CA September 2020 – October 2021

• Supported 20 to 40 customers daily, assisted in locating products, and finalized sales transactions
• Delivered support for regular and monthly inventory processes and reconciled stock levels to ensure accurate counts
• Managed customer returns and complaints with patience and understanding

Bachelor of Science (B.S.) Marketing University of San Francisco, San Francisco, CA September 2017 – May 2021

Meera Patel (123) 456-7890 [email protected] LinkedIn 123 Franklin Pike, Nashville, TN 12345

A customer service representative with six years of experience supporting sales teams and turning cancellations into satisfied customers. Recognized for exceptional communication and interpersonal skills while interfacing with diverse clientele. Proven ability to deliver high customer satisfaction ratings.

Customer Service Representative, TUV Firm, Nashville, TN August 2019 – present

• Manage and resolve over 50 escalated customer complaints per day, processing returns, exchanges, and changes to service levels
• Train new employees on CRM software to deliver high-quality customer service
• Achieve average customer service ratings of 87%, 13% higher than the company’s average

Customer Service Representative, Dolan Call Center, Nashville, TN May 2017 – August 2019

• Provided quality customer service in a high-volume call center, processing transactions, resolving issues, and assisting with service sign-ups
• Resolved an average of nearly 500 inquiries weekly while meeting all performance milestones for speed and accuracy
• Achieved a 92% to 95% customer satisfaction rating month over month
• Client relations
• Communication

Bachelor of Science (B.S.) Marketing University of Tennessee, Nashville, TN September 2013 – May 2017

Aliya Jackson (123) 456-7890 [email protected] LinkedIn 123 Bedford Avenue, New York, NY 12345

A senior customer service professional with over 10 years of experience specializing in continuous improvement, client relations, and cross-functional leadership. A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings.

Customer Service Manager, Roland Financial, New York, NY August 2017 – present

• Interface effectively with a diverse customer base, utilize de-escalation techniques, communicate with patience and understanding, and propose ideal solutions for customer issues, resulting in a 20% reduction in cancellation rates
• Identify opportunities to improve the customer experience, deliver training to new hires on service standards, and achieve customer satisfaction scores of 91% to 98%
• Serve as the escalation point for five to 10 major customer issues per week

Customer Service Representative, Alliance Insurance, New York, NY May 2013 – August 2017

• Managed inquiries, calls, and complaints from up to 50 customers per day and achieved a top 10% customer service ranking out of over 400 representatives
• Trained over 15 call center employees on conflict resolution, active listening, de-escalation, and consultative sales techniques
• Customer success
• Process improvement
• Team leadership

Bachelor of Science (B.S.) Marketing University of Syracuse, New York, NY September 2009 – May 2013

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn Miami, FL 12345

Customer service team lead with consistent success managing teams, handling escalated customer complaints, and developing staff training programs.

Customer Service Team Lead, Amazon, Miami, FL | January 2020 to present

• Manage and motivate 15 representatives to consistently meet goals and deliver high-quality service
• Created a new hire training program that expedited onboarding by 20% and increased first-call resolution rates
• Analyzed call data to pinpoint trends and improvement areas, increasing overall customer satisfaction by 15%

Senior Customer Service Representative, Walmart, Bentonville, AR | June 2018 to December 2019

• Quickly handled and resolved customer complaints, maintaining a 94% satisfaction rate
• Mentored and guided junior representatives on company policies and customer service techniques
• Co-developed a new reporting system that made call data analysis more efficient and accurate

Bachelor of Business Administration, University of Phoenix, Phoenix, AZ

Associate of Applied Science in Business Management, Houston Community College, Houston, TX

Professional Development

Certified Customer Service Professional (CCSP), International Customer Service Association (ICSA)

Certified Call Center Manager (CCCM), Management and Strategy Institute (MSI)

Certified Customer Experience Professional (CCXP), Customer Experience Professionals Association (CXPA)

Tip: Always check that your resume has strong verbs. In this example, see how Raymond starts his bullet points with “Created,” “Quickly handled,” and other verb phrases that help show him as someone actively engaged.

Amar Singh (123) 456-7890 [email protected] LinkedIn New York, NY 12345

Bank customer service representative with a strong background in finance and accounting. Skilled at solving complex service issues, training junior representatives, and developing service policies, resulting in key gains in customer satisfaction and team performance.

• Conflict resolution
• Regulatory compliance
• Risk management
• Transaction processing

Senior Customer Service Representative, Deloitte, New York, NY | June 2017 to present

• Charged with addressing and resolving complex customer service issues
• Train and mentor a team of 10 junior representatives

Highlights:

• Motivated team to raise efficiency by 30%
• Drove a 20% reduction in escalated customer complaints
• Co-developed new service policies that increased customer satisfaction by 15%

Customer Service Representative, PricewaterhouseCoopers (PwC), Berkeley, CA | June 2016 to May 2017

• Provided excellent service to bank clients, increasing customer satisfaction by 20% and retention by 10%
• Applied broad knowledge of bank products and services, growing cross-sales by 25%

Bachelor of Commerce in Banking and Insurance, University of Texas, Austin, TX

Bachelor of Science in Finance, University of California, Berkeley, CA

Certified Bank Customer Service Representative (CBCSR), American Bankers Association (ABA)

Certified Financial Services Auditor (CFSA), The Institute of Internal Auditors (IIA)

Tip: When possible, enhance your job descriptions with relevant performance data. In this resume example, see how Amar’s steady use of percentages makes a more distinctive and eye-catching experience section.

Sarah Johnson (123) 456-7890 [email protected] LinkedIn Philadelphia, PA 12345

Customer service representative with a strong retail background. Demonstrated success in providing customer support, translating and interpreting information, and demonstrating cultural sensitivity in all interactions. Certified Customer Service Professional (CCSP) with a record of resolving customer complaints, improving shopping experiences, and increasing sales. Bilingual: Fluent in English and Spanish.

Customer Service Representative, LMN Incorporated, Philadelphia, PA | June 2018 to present

• Provide high-quality support in English and Spanish to a diverse customer base, resolving issues and answering inquiries about products and services
• Translate and interpret information between English and Spanish, facilitating staff members’ communication with customers
• Maintain cultural sensitivity in all interactions, adjusting communication style to respect different social norms and customs

Retail Associate, The Home Depot, Austin, TX | January 2018 to May 2018

• Assisted customers in both English and Spanish, improving the shopping experience for a diverse customer base
• Quickly resolved customer complaints, decreasing escalated service cases by 20%
• Explained product features and benefits, helping grow department sales by 15%

Bachelor of Arts in International Business, University of California, Los Angeles, CA

Associate of Arts in Spanish, Miami Dade College, Miami, FL

Certified in Production and Inventory Management (CPIM), Association for Supply Chain Management (ASCM)

Certified Professional in Supply Management (CPSM), Institute for Supply Management (ISM)

Fluency in Spanish

Tip: Use the profile summary to position yourself for your desired career move. In this resume example, Sarah wants to work in retail again. See how she signals this in her profile by citing her retail background, which can give her an edge over candidates with no retail experience.

Selena Ramirez (123) 456-7890 [email protected] LinkedIn San Diego, CA 12345

Dedicated customer service representative with a strong background in insurance claims processing. Recognized for managing high-volume insurance claims, improving efficiency, and reducing litigation costs.

• Claims processing software
• Data entry and management
• Reporting and documentation
• Settlement negotiations
• Team collaboration

Claims Specialist, The Home Depot, San Diego, CA | January 2018 to present

• Manage a caseload of around 100 insurance claims per month
• Liaise with insurance adjusters and claimants to negotiate settlements
• Maintained a 95% resolution rate
• Established a new claims tracking system that raised efficiency by 30%
• Decreased litigation costs by 20%

Customer Service Representative, Amazon, Seattle, WA | June 2015 to December 2017

• Handled around 60 customer inquiries and complaints per day
• Provided detailed product information and order status updates
• Maintained a customer satisfaction rate of 98%
• Co-developed a new customer feedback system that improved customer satisfaction scores by 15%
• Won “Employee of the Month” award three times for high dedication and service quality

Bachelor of Insurance and Risk Management, Indiana State University, Terre Haute, IN

Bachelor of Business Administration, University of California, Berkeley, CA

Certified Insurance Service Representative (CISR), The National Alliance for Insurance Education & Research

Associate in Claims (AIC), The Institutes

Certified Professional in Insurance (CPI), Professional Insurance Agents Association

Tip: When writing bullet points on any past job, think about what you created or improved for your team. In this resume sample, notice how much more impressive Selena’s first job description is with details on the tracking system she introduced.

Cameron Malfara (123) 456-7890 [email protected] 123 Franklin Pike, Nashville, TN 12345

A Customer Service Supervisor with eight years of professional experience, specializing in customer care, operations management, and team building. A strong history of leading diverse teams to enhance operational performance and improve the customer experience.

Customer Service Supervisor, Nashville International Airport, Nashville, TN October 2017 – Present

• Oversee daily frontline operations for a major airport, manage a team of 30+ frontline staff, coordinate daily workflows and scheduling, and provide a high-quality customer experience, including identifying resolutions to escalated issues
• Provide coaching and training to team members to build a collaborative work culture centered on safety and customer service, resulting in a 93% rating on customer surveys
• Conduct operational audits and root cause investigations to ensure the safety of team members and passengers during boarding and flights

Customer Service Supervisor, Memphis International Airport, Memphis, TN May 2015– October 2017

• Led a team of 25+ frontline team members and coordinated cross-functionally with flight attendants to deliver an exceptional customer experience, which included managing daily operations in compliance with corporate policies and service standards
• Exceeded annual customer service goals by 10% YOY by optimizing workflows, improving operational performance, and adjusting resources in accordance with customer volume

Bachelor of Business Administration (B.B.A.) University of Tennessee, Knoxville, TN September 2011 – May 2015

• Customer Care
• Operations Management
• Team Building
• Process Improvement
• Quality Assurance

Cameron Malfara (123) 456-7890 [email protected] 123 Bedford Avenue, New York, NY, 12345

A Retail Customer Service Representative with four years of experience, specializing in customer support, client relations, sales management, and communication. A strong history of interfacing with a broad range of customers to identify appropriate solutions and ensure satisfaction.

Retail Customer Service Associate, BestBuy, New York, NY October 2019 – Present

• Provide support to 25-35 customers per day, educate customers on electronics, payment plans, and rewards programs, and exceed monthly sales goals by 30%-40%
• Identify solutions to customer issues, including defective products, refunds, store credit, and achieve customer satisfaction ratings of 91%-94% YOY
• Coordinate with a team of 20+ retail sales and customer service associates to reduce customer wait times, identify appropriate solutions, and enhance daily operations

Retail Customer Service Associate, Target, New York, NY June 2018 – October 2019

• Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding
• Communicated with other local stores and departments to aid customers, resulting in a 91% customer service ranking over 12 consecutive months

High School Diploma Central Park East High School, New York, NY September 2014 – June 2018

• Retail Customer Service

To craft an impactful resume for customer service representative positions, highlight the strongest accomplishments of your professional career. Hiring managers value candidates who can communicate effectively with a range of people. It’s important to feature your communication skills prominently throughout the document. Showcasing quality metrics, such as customer satisfaction scores, will differentiate you from the competition during your job search.

1. Write a dynamic profile summarizing your customer service representative qualifications

Before crafting your summary, analyze the descriptions of the jobs you’re interested in applying for. You’ll likely notice repetitive key terms and qualifications when evaluating the postings. Your first sentence should include your title, years of experience, and three to four specializations that align with the job description. This information will show hiring managers that you’re a highly qualified candidate immediately upon opening your document.

Senior-Level Profile Example

Entry-level profile example.

A customer service representative with four years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

2. Add your customer service representative experience with compelling examples

Your professional experience section should focus primarily on your career achievements rather than simply mentioning generic job responsibilities. Hiring managers want candidates with a history of contributing to their teams and organizations. As you write your bullet points, think about your positive impact on average customer satisfaction metrics. Did you make a process more efficient or help improve the performance of your team members through training? These details make all the difference in whether or not your application makes it to the next phase of the hiring process.

Example 1 - Senior-Level

Example 2 - entry-level, 3. include customer service representative-related education and certifications.

Although your hands-on customer service experience will always be the focal point of your resume, acquiring additional certifications online can help strengthen your job application. These additional credentials show hiring managers you’re committed to improving your ability to deliver outstanding customer service, which may help set you apart from other candidates during the job search.

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Help Desk Certification, HubSpot, 2018
• Customer Service Certification, Service Strategies, 2017
• [Degree Name]
• [School Name], [City, State Abbreviation] [Dates Enrolled]
• Bachelor of Science (B.S.) Marketing
• Temple University, Philadelphia, PA September 2012 – June 2016

4. List key skills and proficiencies for customer service representatives

When applying for a position, the right combination of keywords is critical for getting past any applicant tracking systems (ATS). An ATS may only highlight a resume with enough keywords and the right action verbs, so a hiring manager may never see a resume that lacks the necessary phrases.

An ATS crawls through your resume, looking for specific keywords and phrases. Your resume goes to the bottom of the pile if it doesn’t find them. If it does have a good selection of keywords, it goes right to the hiring manager for consideration. Because your resume must pass both automated systems and excite the person behind the firewall, designing a resume that naturally includes these phrases is important. The more keywords you work into your resume text, the more likely you will land an interview.

How To Pick the Best Customer Service Representative Resume Template

When selecting a resume template, prioritize organization and readability over style.

Although many modern templates may be tempting, colors and graphics can often distract hiring managers from your work experience and professional achievements. In most instances, it’s better to choose a straightforward template, as the strength of your content will always be the determining factor in whether or not you receive an interview.

Frequently Asked Questions: Customer Service Representative Resume Examples and Advice

What are common action verbs for customer service representative resumes -.

Getting stuck on what action verbs to use during the resume-building process is easy. Sometimes only certain verbs convey your professional experience accurately. Using the same words repeatedly might cause your content to appear stale or monotonous to the reader. We’ve compiled a list to aid you in differentiating your usage of action verbs throughout your bullet points:

How do you align your resume with a job description? -

Customer service positions may be more competitive over the next decade. The Bureau of Labor Statistics predicts these jobs will shrink by 4% over the next 10 years. Automation technology plays a significant role in the expected change. More companies are allowing customers to handle frequent tasks like returns or exchanges through a bot or web portal. With less need for human oversight on standard procedures, companies may be adding fewer customer service jobs.

Carefully tailor your resume to the job description to differentiate yourself from the applicant pool. In addition to including appropriate keywords, show hiring managers examples of you using these specific skill sets throughout your career. Instead of simply saying you’re familiar with de-escalation techniques, consider using an example that showed you employing this skill to retain an at-risk account. These insights will make a much more lasting impression on the reader and increase your chances of landing the interview.

What is the best customer service representative resume format? -

Use a reverse chronological format when crafting your customer service representative resume. This format will feature your most recent achievements at the top of your document. It’s best to avoid using a functional resume format in most instances, as this approach emphasizes skill sets without providing context or specific accomplishments for the hiring manager.

Craft your perfect resume in minutes

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While not every company will require a cover letter, keeping one on hand for those that do is good. The most significant benefit of submitting a cover letter is that it allows you to mention something about the company you’re applying to and why their reputation excites you for the role. Show hiring managers that you’ve researched beforehand, demonstrating that you’re genuinely interested in the position. Read our customer service and call center representative cover letter guides for more insights.

Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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Jobscan > Resume Examples > Customer Service Skills and Resume Examples You Need to See

Customer Service Skills and Resume Examples You Need to See

These skills and resume examples reflect the latest trends and best practices for getting a job in customer service, including how to optimize for applicant tracking systems (ATS).

Jobscan helps land interviews with:

Customer service is the backbone of any successful business. It shapes perceptions of the organization, drives customer satisfaction, and fosters long-term loyalty.

In an age where consumers have endless choices, the quality of customer service can set a brand apart.

Customer service is not only an important job, but it can also be a fun and rewarding one. You get to connect with all kinds of people, solve problems, and make a positive impact daily.

To pursue a career in customer service, your first step is to write a resume .

Below are ten customer service resume samples, each one followed by an explanation of why it works.

Whether you’re a seasoned pro or just starting out, these examples can help you present your customer service resume skills and experiences in the best light.

Entry-level customer service resume

An entry-level resume should highlight your potential by focusing on your transferable skills .

Transferable skills are not job-specific. They are abilities that you can use in any kind of job. For example, communication, time management, and problem-solving are skills you can transfer from one job to another.

An entry-level resume should also mention any relevant coursework, volunteer work , internships, certifications , or part-time positions.

Why this resume works:

• The career objective talks about Emily’s motivation and the specific role she is targeting. It also highlights her strong communication and problem-solving skills.
• Emily’s skills section showcases both her technical skills (like familiarity with POS systems and Microsoft Office) and soft skills (like attention to detail and conflict resolution abilities).
• The work experience section emphasizes Emily’s transferable skills. It highlights her ability to work in a fast-paced environment, manage multiple tasks, and resolve customer issues.
• The inclusion of volunteer experience is a strong point. It showcases Emily’s commitment to community service and her ability to work in customer-facing roles.
• Overall, the resume portrays Emily as a candidate with a strong foundation of skills and experience. She appears well-suited for an entry-level customer service position.

Mid-level customer service resume

A mid-level customer service representative may work in a retail store or answer calls and emails in an office. ‌They are the first point of contact between customers and the company.

The most essential skill for a customer service representative is the ability to remain professional at all times.

The resume for a mid-level customer service representative should focus more on work experience compared to an entry-level resume. It should also highlight a broader range of skills.

• The resume starts with a short summary of Anthony’s experience in customer service. This provides a snapshot of his qualifications at the beginning.
• Anthony’s work experience outlines specific achievements. It quantifies his impact wherever possible (e.g., “managed 45+ calls per day”).
• The resume highlights results and accomplishments . These include creating best-in-class service and retaining patients through effective communication.
• The resume uses industry-specific terms like “Customer Relationship Management (CRM)” and “Marketing Data Analysis.” This indicates Anthony’s familiarity with the customer service sector.
• The resume emphasizes Anthony’s excellent communication and interpersonal skills . These skills are crucial in customer service.

Senior-level customer service resume

A senior-level customer service resume should include lots of work experience. It’s important to show that you know how to lead a team and make decisions based on facts and information.

At this stage in your career, it is vital to emphasize your strategic approach to customer service management. This involves planning and organizing teams in order to help customers in the best way possible.

• The skills section covers a wide range of competencies. These include team leadership, conflict resolution, marketing data analysis, and event planning.
• The work experience section outlines specific achievements and responsibilities. It quantifies Nancy’s impact wherever possible (e.g., “Defuse 15+ escalated calls per day”).
• The resume uses industry-specific terms and acronyms (like KPI and QA). These show Nancy’s familiarity with the sector.
• The resume highlights Nancy’s experience in leading teams and hiring people.
• The resume shows Nancy’s ability to handle calls and resolve complex issues. She’s a skilled problem-solver who can work in high-pressure environments.

Customer service coordinator resume

In this role, you have a higher level of responsibility. You should highlight your experience in developing customer service strategies and leading teams.

You should also show how you’ve implemented policies that enhanced customer satisfaction. Don’t forget to mention any certifications or training that have helped you to excel in this role.

• The summary highlights James’s certification, years of expertise, and key strengths.
• The skills section showcases James’s hard skills (CRM software, data analysis) and soft skills (problem-solving, communication).
• The work experience section quantifies James’s accomplishments (e.g., “reducing the average response time by 30%”).
• The resume incorporates industry-specific terms like “CRM software,” “customer onboarding,” and “customer support ticketing system”.
• The resume shows a clear career progression, moving from one customer service coordinator role to another.

Bilingual customer service resume

A bilingual customer service resume should show your ability to help customers in more than one language.

It should focus on experiences where you used your bilingual skills to resolve issues and satisfy customers.

• The summary emphasizes Emma’s bilingual skills, her experience, and her commitment to exceptional customer service.
• The skills section highlights Emma’s technical skills (multilingual communication) and soft skills (empathy and active listening).
• The work experience section highlights Emma’s accomplishments. This includes reducing call handling time, being recognized as a top performer, and implementing feedback systems.
• The resume highlights Emma’s fluency in both English and Spanish. This emphasizes her unique value proposition in a customer service setting.
• Emma’s communication degree and her certification further bolster her qualifications for the role.

Call center customer service resume

A call center resume should focus on your ability to provide customer service over the phone. It should highlight your communication skills and your ability to quickly understand customer issues.

You should also talk about your ability to manage high volumes of calls. Try to emphasize how you keep a positive and professional demeanor even in stressful situations.

• The skills section showcases both hard skills (CRM software) and soft skills (active listening and communication).
• The work experience section highlights accomplishments. These include achieving high customer satisfaction ratings, reducing onboarding time, and collaborating with technical teams.
• The resume incorporates terms like “inbound customer calls,” “Salesforce CRM software,” and “customer satisfaction rating”. These terms underscore Pedro’s familiarity with call center operations.
• Including improv classes as a hobby showcases Pedro’s commitment to personal development. It also highlights skills that are beneficial in a call center environment, such as quick thinking and adaptability.
• Overall, the resume demonstrates Pedro’s consistent dedication to the field of customer service.

Remote customer service resume

A resume for a remote customer service job should talk about how you’ve helped customers while working from home or somewhere else.

You need to show that you are good at using online tools to communicate with customers. Also try to mention your ability to get things done without supervision.

• The summary section highlights Ahmed’s experience in handling high call volumes. It also shows he’s good at using customer service platforms.
• The skills section showcases a blend of technical and interpersonal skills.
• The work experience section emphasizes Ahmed’s achievements and responsibilities. It quantifies his impact where possible (e.g., “maintained a customer satisfaction rating of 95%+”).
• The resume talks about Ahmed’s accomplishments. These include receiving awards and contributing to increased sales through upselling opportunities.
• The resume highlights the recognition Ahmed has received. This indicates a track record of excellence and dedication to customer satisfaction.

Retail customer service resume

A retail customer service resume should demonstrate your ability to help customers in a store setting. It should show that you are good at talking with people and helping them find what they need.

Mention times when you’ve gone above and beyond to make a customer’s shopping experience better. Talk about your skills in handling money, organizing products, and keeping the store looking neat and welcoming.

• The resume begins with a concise summary that highlights John’s experience and skills in retail customer service.
• The resume emphasizes results and achievements. These include increasing customer retention and contributing to visual merchandising efforts.
• John’s volunteer experience as a hotline support volunteer showcases his compassion and ability to handle sensitive conversations.
• The resume uses industry-specific terms like “point-of-sale (POS) system,” “visual merchandising,” and “customer retention,” demonstrating John’s familiarity with the retail sector.
• The resume highlights John’s ability to engage customers effectively, improve sales conversion rates, and enhance the overall customer experience.

Customer service consultant resume

A consultant resume should highlight your expertise in advising businesses on how to provide the best service to their customers.

Talk about your ability to create plans and strategies that have helped companies improve their customer service. Mention any projects where you’ve worked with a team to make changes that led to happier customers.

• Emily’s work experience quantifies her impact where possible (e.g., “leading to a 20% reduction in customer complaints”).
• The resume accentuates Emily’s results and accomplishments. These include developing customer service training programs and leading workshops.
• The resume incorporates industry-specific terms like “CRM integration,” “customer-centric solutions,” and “cross-functional collaboration,” underscoring Emily’s familiarity with the customer service consulting sector.
• The resume highlights Emily’s experience in leading teams. It also shows her involvement in the successful launch of new product features.
• The resume highlights Emily’s ability to identify pain points and areas for improvement.

Customer service technician resume

A technician’s resume should highlight your skills in helping customers fix technical issues.

Try to mention times when you’ve successfully solved technical problems for customers. Talk about your skills in troubleshooting and your ability to work well both in a team and independently.

• Michael’s work experience outlines specific achievements. It quantifies his impact wherever possible (e.g., “ensuring a 95% issue resolution rate”).
• The resume emphasizes results and accomplishments. These include working with the product development team to achieve a 15% increase in sales revenue.
• The resume uses industry-specific terms like “network connectivity,” “hardware repair,” and “remote diagnostics.” This indicates Michael’s familiarity with the technical aspects of his role.
• The resume highlights Michael’s ability to diagnose hardware and software problems. It also shows his ability to guide customers through solutions.
• The resume shows that Michael can adapt to changing technology. He is also able to maintain up-to-date knowledge of industry trends.

6 tips for writing a professional customer service resume

Over the past twenty years, the way resumes are reviewed by employers has changed significantly. This is due to the rise of applicant tracking systems , or ATS.

ATS is computer software that streamlines the hiring process for employers. It works like this:

When you submit your resume, it goes into an ATS database. Hiring managers then search through the database for suitable job candidates by typing relevant keywords into the ATS search bar.

For example, if a hiring manager wants to find a candidate who has good conflict resolution skills, they might type “conflict resolution” into the ATS search bar.

Resumes that contain the keyword “conflict resolution” will appear before the hiring manager. Resumes without that keyword remain in the database, unseen.

Now that you have a basic understanding of how an ATS works , here are six tips for writing an ATS-friendly customer service representative resume.

Tip #1 – Tailor each resume to the job you’re applying for

Most job seekers create only one version of their resume that they send out with every job application. You’ve probably done this yourself.

This strategy is fast and easy, but it’s far less effective than tailoring each resume to the specific job you’re applying to.

The best way to tailor your resume to the job is to add the keywords , or skills, that hiring managers are most likely to look for in the ATS database.

How do you find these keywords? They’re in the job description. Just look for the skills mentioned most often in the job description and then try to add them to your resume (but only if you really do have those skills!).

In other words, use the same language on your resume that the hiring manager used in the job description.

Unfortunately, tailoring each resume takes time and effort. That’s why many job seekers have turned to online tools to help them do it faster.

One tool you can use is Jobscan’s resume scanner. It helps you tailor each resume in a fraction of the time it would take you to do it manually. And it’s more accurate as well.

The scanner works by analyzing your resume against the job description. It then produces a Match Report that tells you exactly which keywords you should add to your resume.

Here’s an example of the Match Report:

In this example, the term “required” means that adding the keywords “ms office” and “google suite” to your resume will significantly increase your chances of getting a job interview.

Using Jobscan’s resume scanner is the fastest and easiest way to create the best customer service resume. You can try it for free here .

Tip #2 – Highlight your transferable skills

A recent study shows that employers consider transferable skills to be more important than ever . Transferable skills are abilities you can use in a variety of jobs and industries.

Let’s say you have worked as an assistant, teacher, or product manager. Then you probably have strong communication and problem-solving skills.

These skills can be “transferred” to a customer service role. They are portable assets you carry from one job to another.

Transferable skills can be either hard or soft . Hard skills are specific and teachable, acquired through formal education or training. Examples include data analysis, accounting, and graphic design.

Soft skills are personal attributes that help people interact with others. Examples include communication, critical thinking , problem-solving, and time management .

Transferable skills are valuable in customer service because it’s a people business.

Tip #3 – Use numbers in your work experience section

Using numbers in your work experience section provides concrete evidence that you can do what you claim to be able to do. This is especially important in a field like customer service, where success is often measured through metrics.

Here are some examples of how to use numbers in a customer service resume:

• Assisted an average of 50 customers per day, maintaining a high level of customer satisfaction and resolving inquiries and issues promptly.
• Achieved a 95% customer satisfaction rating based on post-interaction surveys.
• Handled an average of 200 daily emails and achieved a response time of under 2 hours.
• Increased upsell revenue by 20% through effective cross-selling techniques.
• Implemented a new customer feedback system that led to a 30% decrease in customer complaints.

Tip #4 – Use action verbs in your work experience section

Research indicates that adding strong action verbs to your resume can increase your chances of getting a job interview by 140 percent.

Action verbs convey action and engagement. For instance, “Collaborated with the marketing team” or “Fostered improved community relations.”

Here are 25 common action verbs for customer service representative resumes:

• Communicated
• Collaborated
• Facilitated
• Prioritized
• Followed up
• Streamlined
• Coordinated
• Investigated

Tip #5 – Format your resume so it can be easily read by an ATS

The first thing an ATS does when it receives your application is extract and organize your information. This process is called parsing.

But formatting errors on your resume can cause incorrect parsing. Your resume might be perfect in every other way, but formatting errors might prevent it from being seen by employers.

To avoid such issues, follow these formatting recommendations:

• Use simple and easily understandable language to avoid confusing the ATS.
• Choose a widely-used font such as Times New Roman, Arial, or Helvetica to enhance readability.
• Select an appropriate font size, aiming for 11-12 pt for regular text and 14-16 pt for section titles.
• Maintain 1-inch margins on all sides of your resume to prevent overcrowding.
• Create your resume using a Word document to ensure proper formatting and easy readability for the ATS.
• Thoroughly proofread your resume for any errors before submitting it.
• Refrain from including unnecessary graphics or images that the ATS might have trouble parsing.
• Avoid using special characters or symbols that might be misinterpreted by the ATS.

Before sending out your resume, double-check its formatting. Even a single mistake can diminish your chances of securing a job interview.

You can also use Jobscan’s resume scanner to identify any formatting issues you need to address. Here’s an example of the formatting section of the Match Report:

Tip #6 – Write a cover letter

When submitting your resume, it is common to include a cover letter . This serves as a concise preview of your skills and experience.

Here’s how to write a good cover letter:

• Contact Information : Place your full name, address, and phone number in the upper left corner of your cover letter.
• Greeting : Whenever possible, address the hiring manager. If you don’t know their name, try searching through the company website or call to inquire.
• Opening : Get the hiring manager’s attention by highlighting your unique skills and capabilities.
• Body : Use this section to promote yourself. Provide examples of your measurable achievements. These concrete accomplishments serve as compelling evidence of your abilities.
• Closing : Express gratitude to the hiring manager for their time and consideration. Mention any attachments such as a website, portfolio, or work samples. Maintain a professional tone and avoid sounding overly eager or desperate.
• Use Keywords : Whenever possible, use keywords from the job description in your cover letter.

A well-crafted cover letter lets employers see beyond your resume. It offers a glimpse into your personality and how you might fit in with the company culture.

After completing your cover letter, try running it through Jobscan’s cover letter checker . This will provide you with valuable feedback and suggestions for improvement.

You can even have Jobscan write a cover letter from scratch for you with our cover letter generator . Powered by advanced GPT-4 technology, this tool instantly generates an ATS-friendly cover letter with just a single click.

The best skills and keywords for a customer service resume

As we’ve seen, hiring managers use keywords, or skills, to find resumes in the ATS database. Every customer service job is different, but there are some keywords that hiring managers consistently search for.

Below are the top keywords and skills hiring managers search for in entry-level, mid-level, and senior-level customer service positions.

Entry-level customer service resume skills and keywords:

• Communication
• Interpersonal skills
• Problem-solving
• Active listening
• Adaptability
• Time management
• Attention to detail
• Customer orientation
• Conflict resolution
• Technical proficiency
• Multitasking
• Positive attitude
• Professionalism
• Product knowledge
• Complaint handling
• Follow-up and follow-through
• Customer satisfaction enhancement
• Organization and prioritization
• Service recovery
• Problem escalation

Mid-level customer service resume skills and keywords:

• Organization skills
• Customer-focused service
• Administrative assistance
• Social media
• Computer literacy
• Account management
• Customer relationship management (CRM)
• Cash handling
• Customer satisfaction
• Technical support
• Sales management
• Administration
• Data analysis
• Teller operations
• Hotel management
• Back office operations
• Public relations
• Phone etiquette
• Supply chain management
• Public speaking
• Event planning
• Customer experience
• Project management
• Strategic planning
• Customer support
• Customer contact
• Corporate social responsibility
• Business development
• Cooperation
• Team spirit
• Business-to-business (B2B)
• Order processing
• Business strategy
• Logistics management
• Receptionist duties
• SAP products
• Contact centers
• Inventory management
• Negotiation
• Troubleshooting
• Telemarketing

Senior-level customer service resume skills and keywords:

• Merchandising
• Business planning
• Management information systems (MIS)
• Team leadership
• People management
• Team building
• SAP Products
• Business process improvement
• Change management
• Vendor management
• Operations management
• Operating systems
• Performance management
• Sales operations
• Continuous improvement
• Customer retention

How to write a customer service resume

Customer service is a job where you need to be good at dealing with people and solving problems. When you write your resume, it’s important to show that you have these skills.

Follow these six steps to create a resume that highlights your abilities and sets you apart in the competitive job market.

You can also use a customer service resume template to help create your resume. A template is a pre-designed layout. All you have to do is fill in your information.

Jobscan has a variety of free resume templates you can use. Each one is ATS-friendly and easy to read.

Step #1 – Choose a resume format

There are three basic resume formats to choose from. They are:

Chronological – This commonly-used resume format focuses on your work history. In this format, you list your work experience in reverse chronological order, from the most recent to the least recent.

Functional – If you don’t have much work experience, you might consider using the functional resume format . It focuses on your skills rather than work experience.

Hybrid – This resume format begins with a skills section followed by a reverse chronological listing of your work experience.

We recommend using the hybrid format . This is because skills are crucial when it comes to customer service. This resume format showcases your skills while also highlighting your work experience.

Step #2 – Write your contact information

This is fairly straightforward. Your contact information should appear at the top of your resume and include your:

• Phone number
• Location (City, State, Zip Code)
• Email Address
• LinkedIn profile URL

Here’s an example:

Step #2 – Write a resume headline

Your resume headline appears below your contact information. This one-liner is the first thing recruiters and hiring managers read. Your headline should explain who you are and what you bring to the table.

Here are resume headline examples for customer service:

• Customer Service Manager and Contact Center Supervisor.
• Customer Service Professional with Strong Communication Skills.
• Experienced Customer Service Representative.
• Friendly and Attentive Customer Service Specialist.

Always try to include the job title of the position you’re applying for in your headline. The job title is perhaps the most important keyword of all.

Step #3 – Write a resume summary or objective

Right beneath your headline should be your resume summary . This is a brief paragraph or a set of bullet points that summarizes your professional qualifications.

Your summary should highlight your skills, achievements, and experience. Again, to optimize your summary for the ATS, try to include keywords and skills from the job description.

Here’s a resume summary example for customer service. This could also appear as a bulleted list:

“Dedicated and results-oriented customer service professional with 5+ years of experience in providing exceptional support and assistance. Proven track record in resolving customer inquiries, addressing concerns, and ensuring high levels of satisfaction. Seeking to leverage my expertise to contribute to a customer-centric organization and drive customer satisfaction.”

If you are applying for an entry-level job or are changing careers, you could write a resume objective instead of a summary.

A resume objective is a concise statement about your career goals. Here’s an example:

“Motivated and customer-focused individual seeking an entry-level customer service position to utilize strong communication and problem-solving skills.”

Step #4 – Write your skills section

In a hybrid resume, the skills section comes right after the summary and before the work experience section. Featuring your skills up front like this allows hiring managers to quickly assess your key abilities and qualifications.

Here’s an example of a skills section for a customer service representative:

If you can, try to include the skills that are listed in the job description. These are the skills that hiring managers are going to search the ATS for.

Step #5 – Write your work experience section

Your work experience section is the heart of your resume and where hiring managers will spend most of their time.

Each job in this section should include the following information:

• Company name and location : State the complete name of the company and where it is located (city and state).
• Job title : Be specific about your role within the company so employers understand your position clearly.
• Start and end dates : Provide the month and year for each position to ensure an accurate representation of your work timeline.
• Achievements and responsibilities : Use bullet points to list your accomplishments and duties. Try to include numbers and metrics.

Here’s an example of what a customer service resume work experience entry should look like:

Your work experience section is another great place to use keywords found in the job description.

Step #6 – Write your education section

The final step to creating your customer service resume is to add your education section . This is fairly straightforward.

Here’s what you should include for each degree you’ve earned:

• Name of school
• School location
• Year graduated

Here’s an example of an education section:

This final section is also a great place to add any certifications, volunteer experience , or any other relevant information.

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Education and certifications for customer service resumes

You don’t need to have advanced training or degrees to become a customer service representative. For most entry-level roles, you just need a high school diploma or GED.

If you want to move into a managerial role, a bachelor’s degree is more important. Many companies require their managers to have a college degree, but the specific degree is flexible.

You can also get management certifications. Common management certificates include:

• ‌Certified Manager (CM)
• ‌Certified Business Process Associate (CBPA)
• ‌Certified ScrumMaster (CSM)
• ‌Project Management Professional (PMP)

Common interview questions for customer service jobs

Here are some common questions that candidates might encounter during the interview process. Following each question is a tip on how to answer it:

Can you describe a time when you went above and beyond for a customer?

Tip: Share a specific instance where you took extra steps to satisfy a customer’s needs. Emphasize the positive outcome that resulted from your actions.

How do you handle a difficult or irate customer?

Tip: Discuss your strategy for staying calm and composed. Focus on active listening and empathetic responses to de-escalate the situation.

What strategies do you use to stay up-to-date with product or service knowledge?

Tip: Mention any training, workshops, or research methods you use to stay informed about the company’s offerings .

Can you give an example of how you have handled a high-pressure situation in a previous role?

Tip: Narrate a specific scenario where you successfully managed stress and maintained a high level of service. Highlight your problem-solving and adaptability skills.

How do you prioritize multiple tasks or requests from customers?

Tip: Explain your approach to task management. Mention tools or techniques you use to organize your work.

What do you believe are the most important qualities in a customer service representative?

Tip: Discuss essential traits such as patience, empathy, communication skills, and problem-solving. Explain how you embody these qualities in your work.

What are common action verbs for customer service representative resumes?

Common customer service action verbs include:

• Troubleshooted

How do you align your resume with a job description?

To match your resume with a job description, find the important words and skills it mentions. Then include those words and skills in your resume.

You can automate this process by using a tool like Jobscan’s resume scanner . It compares your resume with the job description and provides you with a match score. Increase your match score by following the tool’s recommendations.

What is the best customer service representative resume format?

The hybrid format is the best customer service representative resume format. This is because it combines the strengths of both the chronological and functional formats. It does this by showcasing relevant skills and experiences while providing a clear work history timeline.

More resources

Resume Examples for Any Job

60 Resume Tips to Help You Land Interviews

Resume Templates for Google Docs

How to Write a Resume for Today's Job Market

• Customer Service Representative Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Customer Service Representative Resumes:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Process orders, returns, and exchanges
• Provide product information and recommendations to customers
• Maintain accurate customer records and order information in CRM system
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate complex issues to senior customer service representatives or managers
• Participate in training and development programs to improve customer service skills
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
• Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Customer Service Representative Resume Example:

• Reduced customer complaint resolution time by 37% through developing effective customer relationship management strategies.
• Achieved significant increase in customer satisfaction through proactive customer service methods.
• Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.
• Researched and implemented operational strategies that supported KPIs and significantly improved customer experience
• Earned recognition for exemplary customer service through successfully managing product changes across organization
• Proactively identified customer needs, successfully promoting and cross selling products to support organizational requirements
• Designed and launched a customer feedback program that resulted in a 27% growth in customer loyalty;
• Integrated customer service data with customer Relationship Management software, improving work efficiency by 32%;
• Quickly addressed and solved customer inquiries, reducing response time by 45%.
• Customer Relationship Management
• Proactive Customer Service
• Quality Assurance
• KPI Management
• Data Integration
• Customer Feedback
• Cross-selling
• Problem Solving
• Time Management
• Product Knowledge
• Conflict Resolution
• Active Listening
• Documentation
• Organizational Skills
• Interpersonal Communication
• Empathy & Compassion
• Communication

Top Skills & Keywords for Customer Service Representative Resumes:

Hard skills.

• Customer Service Software (e.g. Zendesk, Freshdesk)
• Communication Skills
• Multitasking
• Sales Skills
• Technical Troubleshooting
• Typing Speed
• Knowledge of CRM Systems

Soft Skills

• Communication and Interpersonal Skills
• Active Listening and Empathy
• Problem Solving and Critical Thinking
• Time Management and Prioritization
• Adaptability and Flexibility
• Patience and Tolerance
• Conflict Resolution and Negotiation
• Customer-Centric Mindset
• Attention to Detail and Accuracy
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration
• Emotional Intelligence and Relationship Building

Resume Action Verbs for Customer Service Representatives:

• Communicated
• Collaborated
• Prioritized
• Followed up
• Facilitated
• Investigated
• Coordinated

A Better Way to Build Your Resume

Resume FAQs for Customer Service Representatives:

How long should i make my customer service representative resume, what is the best way to format a customer service representative resume, which keywords are important to highlight in a customer service representative resume, how should i write my resume if i have no experience as a customer service representative, compare your customer service representative resume to a job description:.

• Identify opportunities to further tailor your resume to the Customer Service Representative job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Customer Service Representatives:

Customer service specialist, customer service associate, customer service coordinator, customer service lead, customer service executive, customer support specialist, customer service manager, senior customer service manager.

• • Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• • Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• • Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• • Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• • Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• • Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• • Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• • Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• • Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• • Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• • Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• • Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• • Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• • Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• • Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2024

Your customer service resume must clearly highlight your interpersonal skills. Showcase your ability to effectively communicate and resolve customer issues. Demonstrate your history of maintaining customer satisfaction. Provide examples of how you've contributed to positive customer experiences.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Crafting a resume in the customer service field can be daunting when trying to highlight the variety of soft skills and problem-solving abilities you've developed. Our guide is designed to help you effectively showcase these talents through proven strategies and powerful wording that will catch an employer's attention.

• Defining the highlights of your customer service career through your resume summary, objective, and experience.
• Real-world customer service resume samples with best practices on how to stand out amongst the endless pile of candidate resumes.
• Most in-demand customer service resume skills and certifications across the industry.
• Standardizing your resume layout, while maintaining your creativity and individuality.

If the customer service resume isn't the right one for you, take a look at other related guides we have:

• Apple Retail Resume Example
• Call Center Director Resume Example
• Merchandising Manager Resume Example
• Phone Sales Resume Example
• Luxury Sales Resume Example
• Sales And Marketing Executive Resume Example
• Sales Team Leader Resume Example
• National Sales Manager Resume Example
• Visual Retail Resume Example
• Internet Sales Manager Resume Example

The ultimate formula for your customer service resume format

Our best advice on how to style your customer service resume is this - first, take the time to study the job advert requirements.

The resume format you select should ultimately help you better align how your experience matches the specific role.

There are four crucial elements you need to thus take into consideration:

• How you present your experience. If you happen to have plenty of relevant expertise, select the reverse-chronological resume format to organize your experience by dates, starting with the latest.
• Don't go over the top with writing your resume. Instead, stick with a maximum of two-page format to feature what matters most about your profile.
• Headers aren't just for "decoration". The header of your resume helps recruiters allocate your contact details, portfolio, and so much more.
• The PDF format rules. It's the most common practice to submit your customer service resume as a PDF so that your resume doesn't lose its layout. However, make sure the read the job well - in some instances, they might require a doc file.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Essential sections that should make up your customer service resume include:

• The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
• The summary (or objective) - to spotlight the peaks of your professional career, so far
• The experience section - with up to six bullets per role to detail specific outcomes
• The skills list - to provide a healthy mix between your personal and professional talents
• The education and certification - showing your most relevant degrees and certificates to the customer service role

What recruiters want to see on your resume:

• Demonstrated ability to handle customer inquiries and complaints with patience and professionalism
• Proven experience with CRM software and phone systems
• Strong communication skills including active listening and clear articulation
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• History of achieving customer satisfaction and retention goals

What to include in the experience section of your customer service resume

The resume experience section is perhaps the most important element in your application as it needs to showcase how your current profile matches the job.

While it may take some time to perfect your customer service experience section, here are five tips to keep in mind when writing yours:

• Assess the advert to make a list of key requirements and look back on how each of your past jobs answers those;
• Don't just showcase you know a particular skill, instead, you need proof in the form of tangible results (e.g. numbers, percent, etc.);
• It's perfectly fine to leave off experience items that don't bring anything extra to your skill set or application;
• Recruiters want to understand what the particular value is of working with you, so instead of solely featuring technologies, think about including at least one bullet that's focused on your soft skills;
• Take care with wording each bullet to demonstrate what you've achieved, using a particular skill, and an action verb.

The below customer service resume examples can help guide you to curate your professional experience, following industry-leading tips and advice.

• Expertly managed a team of customer service representatives handling over 15,000 calls per month with a satisfaction rate of 94%.
• Pioneered the implementation of a new CRM system that increased customer retention by 5% within the first fiscal year.
• Developed and facilitated monthly training sessions that contributed to a 30% reduction in average call resolution time.
• Orchestrated the overhaul of the complaint resolution process, reducing resolution time by an average of 2 days.
• Championed the customer feedback program, incorporating customer suggestions into service improvements.
• Exceeded annual sales targets through effective upselling techniques, adding an extra $200K in extended warranty sales.
• Managed a portfolio of high-value accounts, ensuring 98% customer satisfaction and retention over 3 years.
• Negotiated resolution on high-stakes customer issues, ultimately preserving relationships worth upwards of $1M in revenue.
• Recognized as 'Employee of the Year' for superior performance and dedication to customer service excellence.
• Implemented a proactive communication strategy that reduced incoming query volume by 15% through effective problem-solving.
• Increased customer survey participation by 25%, gaining valuable insights that informed service delivery improvements.
• Collaborated with product teams to identify and fix three major software issues, enhancing user experience.
• Spearheaded a client retention initiative that saw the recapture of 20% of lapsed accounts through strategic outreach.
• Acknowledged for designing an interactive FAQ section reducing general inquiries by 30%, allowing more focus on complex issues.
• Created comprehensive performance reports to track team KPIs, resulting in a 25% improvement in average response time.
• Collaborated with cross-functional teams to roll out a new customer service protocol that enhanced customer engagement.
• Delivered exceptional service to over 10,000 customers, achieving an individual customer satisfaction score of 97%.
• Led a project to streamline the helpdesk workflow, which cut down on response times and boosted customer satisfaction by 10%.
• Promoted to a senior role after demonstrating exceptional problem-solving abilities and mastery of customer service software tools.
• Played a key role in reducing the staff turnover rate by 20% through mentorship and implementing a rewards program.
• Contributed to a company-wide initiative that improved the Net Promoter Score (NPS) from 70 to 85.
• Redesigned the call script to improve customer satisfaction, which was later adopted company-wide.
• Streamlined the process for handling escalated calls, allowing for a 20% faster resolution time.
• Initiated a partnership program with local businesses that resulted in a 15% increase in referral sales.
• Delivered high-quality customer service consistently, with a 95% positive feedback rating over a 6-month period.
• Improved email handling efficiency by 40% through the development of new email management protocols.
• Effectively managed billing disputes, reducing chargeback rates by 5% and preserving customer trust and loyalty.
• Steered a successful loyalty program revamp, leading to a 10% increase in customer lifetime value.
• Directly supported over 5,000 customers through the transition to a new billing system, maintaining a satisfaction rate above 90%.
• Led a bilingual customer support initiative to cater to non-English speaking customers, boosting market share by 8% in targeted demographics.

Quantifying impact on your resume

• Include the number of customer interactions you handle daily to demonstrate the volume of work you can manage.
• List the percentage by which you increased customer satisfaction scores to show your ability to improve service quality.
• Mention the specific number of support tickets you resolved within targeted resolution times to highlight your efficiency.
• Describe how you contributed to reducing average customer wait times, linking it to percentages to emphasize operational improvements.
• Detail any training programs you’ve led, noting the number of participants to showcase your leadership and scalability of your efforts.
• Quantify the size of the customer base you serviced to provide context to your experience scale.
• Report on any upselling or cross-selling success with precise revenue or conversion figures to underline your sales acumen.
• State the number of team members you’ve supervised or coordinated with to convey your collaborative and management skills.

Action verbs for your customer service resume

What if my customer service experience doesn't match the requirements?

You've just graduated from college and may have no real world job experience . What should you include within your resume then?

Instead of making up information or adding irrelevant past jobs (e.g. your on-campus work during freshman year), you can:

• Shift the focus from your professional experience to your community impact with your volunteer work. This would showcase numerous soft skills you've built over time (e.g. interpersonal communication);
• Highlight the projects you've completed, as part of your coursework, or, on your own. Thus, you will align your technical background with recruiters' requirements;
• Consider spotlighting your transferrable skills. Or, what lessons and talents your current professional and personal experience has taught you and how they could benefit your potential employers;
• Even if you've had a few months of internship experience, that is relevant for the role, make sure to include this. Recruiters do care about the years of experience you happen to have, but, at the end of the day, your profile would also be assessed based on role alignment.

Recommended reads:

• How to List a Major & Minor on Your Resume (with Examples)
• Should I Put In An Incomplete Degree On A Resume?

List your educational qualifications and certifications in reverse chronological order.

Key hard skills and soft skills for your customer service resume

At the top of any recruiter customer service checklist, you'd discover a list of technical competencies, balanced with personal skills.

Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.

But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.

Both types of skills are specific and to best curate them on your resume, you'd need to:

• Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
• List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
• Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
• Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.

Take a look at some of customer service industry leaders' favorite hard skills and soft skills, as listed on their resumes.

Top skills for your customer service resume:

Customer Relationship Management (CRM)

Product Knowledge

Multitasking

Troubleshooting

Ticketing Systems

Live Chat Software

Technical Writing

Order Processing

Billing Systems

Communication

Active Listening

Problem-Solving

Adaptability

Positive Attitude

Conflict Resolution

Time Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

• Start by including your degree, followed by start and graduation dates, as well as the institution;
• You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
• If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your customer service resume:

• Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
• Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
• Customer Service Representative (CSR) Certificate - HDI
• Certified Client Service Specialist (CCSS) - The Professional Association for Customer Engagement (PACE)
• Customer Service Certification (CSC) - International Customer Service Association (ICSA)

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

• How to List Continuing Education on Your Resume
• How to Put Cum Laude on Your Resume

Best practices to your customer service resume summary or objective

To start, how do you know if you should include a resume summary or a resume objective ?

• Resume summaries are ideal for customer service professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
• On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the customer service role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).

The resume summary or resume objective could be the perfect fit for your customer service resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the customer service candidates stand out.

Resume summaries for a customer service job

• Seasoned customer service professional with over 10 years of experience, specialized in the telecommunications sector. A solid track record of elevating customer satisfaction rates by implementing strategic policies and fostering a dynamic team environment. Recognized for outstanding problem-solving skills and received the 'Customer Advocate of the Year' award twice.
• Dynamic individual with 5 years of experience in fast-paced hospitality management, seeking to leverage extensive background in customer relations and a keen eye for detail to excel in a customer service capacity. Proven ability to manage and resolve customer inquiries and complaints, leading to a 30% increase in customer retention for the previous employer.
• A passionate former healthcare administrator with 8 years of experience managing patient relations, ready to translate my compassionate communication and meticulous attention to detail into a customer service role. Expert in handling sensitive information and adept at using CRM software to enhance client relations and improve service outcomes.
• Eager to bring a strong background in retail management, encompassing 6 years of improving sales through personalized customer interactions and staff training, into the customer service industry. Accustomed to fast-paced environments and complex problem-solving, with a consistent focus on delivering exceptional client experiences.
• As a recent graduate with a degree in Communications, I am enthusiastic about beginning a career in customer service where I can apply my learned theories and enthusiasm for connecting with people. Keen to develop practical skills and contribute to a team that prioritizes customer satisfaction and professional growth.
• Looking to embark on a customer service career, bringing along unmatched energy and a dedication to learn from the ground up. With a background in volunteer work and community assistance, I am equipped with the empathy, patience, and interpersonal skills necessary to thrive in a customer-focused environment and build long-term client relationships.

Extra customer service resume sections and elements

Creating a winning customer service resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

• Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
• Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
• Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
• Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

Securing your ideal job starts with crafting a compelling customer service resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

• Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
• Emphasize experience relevant to the job, focusing on your impact on the team;
• Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
• Include technical skills in the skills section and interpersonal skills in the achievements section;
• Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Customer Service resume?

• Resume Examples

Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, the 10-step guide to writing a winning resume, perfecting your resume header so you get noticed, what should you name your cover letter file, how to answer "how do you handle stress" in a job interview, how do you respond to a resume received email, how, when, and why you can use a two-page resume.

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17 Key Customer Service Skills [List & Resume Examples]

Poor customer service is hard to forget. One mistake and you are out. Businesses understand it better than ever. As a result, skilled customer service representatives are in high demand.

It is clear that you can’t have happy customers without offering amazing support. Period.

But which customer service skills translate into great customer service experiences? Is good service more than solving a customer’s issue?

In this article:

• Customer service hard skills and soft skills
• What personality traits make a good customer support rep
• How to improve customer service skills
• How to list your service skills on a resume

If you want to learn more about delivering excellent customer service, you can also read:

• Do You Know What Customer Service Means at All?
• What is Customer Retention? 8 Best Strategies [+Apps]
• 7 Ways to Deliver Excellent Customer Service [Examples & Tips]
• Customer Success Essentials [Metrics, Stories, & More]
• Customer Support vs. Service [Definition + Software]

What are the best customer service skills and traits?

Here is our list of good customer service soft skills, hard skills, and personality traits.

Soft skills for customer service:

• Emotional intelligence
• Body language
• Clear communication
• Active listening
• Conflict resolution
• Decision making
• Problem solving
• Time management

Hard skills for customer service:

• Foreign language fluency
• Technical knowledge
• Typing speed
• Knowledge of CRM software
• Microsoft Office/Google Docs Editors
• Live chat, chatbots, and email software

Personality traits for customer service representatives:

• Determination
• Responsibility

Learn how to improve customer service and recreate in-store experiences

Let’s discuss each of these customer service core competencies in detail.

If you need general training, you may also be interested in joining a training program for agents. Here are some of our recommended courses and useful exercises: 19 Best Customer Service Training Programs & Activities

1. Emotional intelligence

Emotional intelligence (EQ) is the ability to recognize and manage emotions. This refers both to your own emotions as well as those of your customers.

High levels of emotional intelligence and empathy are critical for dealing with customers. It has become one of the main criteria for employee development. People with high emotional intelligence outperform employees with high IQ but low EQ .

Many modern organizations use EQ assessments on a regular basis. It is one of the essential customer service skills.

There is a very strong correlation between your emotional intelligence and your results as a support agent. On average, high-performing customer service representatives get better scores on emotional intelligence tests. A report by TalentSmart demonstrates that they score 17% higher than engineering and 3% higher than sales departments.

Empathy is the most important component of EQ for customer service jobs. A good agent should be able to see every problem through the customer’s eyes. Here are some useful resources that will help you develop and improve EQ—especially empathy:

• 13 Best Emotional Intelligence Activities & Exercises
• Useful Phrases That Convey Empathy to Customers

2. Positive body language

The role of body language in retail customer service is invaluable. However, it is difficult to put it into an easily definable framework. Some say that 90% of communication is body language. Others argue that 55% is nonverbal, 38% is the tone of voice, and the remaining 7% are words and their meaning as such.

It is difficult to measure the exact impact of your posture or voice. But controlling your body language is a necessary skill for a customer service agent. Unless you are using live chat or other text-based types of customer service , obviously.

Proper posture might be instinctive for you already. But the ability to communicate through body language is also something you can learn. Make sure to:

• Maintain eye contact with a customer (but do not stare at them)
• Smile and nod to acknowledge customers and what they say
• Try to use a calm, low-pitch voice that is not too dynamic
• Observe the behavior of your customers to read what’s on their minds (e.g., if they are irritated or in a hurry)

If you want to learn more about conveying the right message through your body language or read your customers’ body language like a book, check out:

• How to Read Your Customer: The Body Language of Yes and No
• 6 Tips for Increasing Customer Satisfaction Through Positive Body Language

3. Clear communication

Have you ever tried to make a written transcript of your conversation? Sometimes we may think we are communicating in a clear and effective manner. But in fact, most of our everyday conversations with friends are very chaotic and choppy. Chatting with someone is very different from explaining a complex technical issue.

Cohesive communication is one of the most important items on our customer service skills list. Fortunately, you can communicate with your customers very effectively using fine-tuned canned responses . Today, there is no need to come up with original answers to every question from scratch and write new messages. You can achieve clear communication by crafting and perfecting your regular set of canned replies.

Obviously, troubleshooting unusual issues will still require your full attention. You can always reach a good communication level with customers if you follow a process. For example, you should break down your instructions into several steps. Ask for feedback after each step and rephrase the instructions that were misunderstood. This way you can clear up any issue.

Here are two interesting pieces on improving your communication skills for customer service:

• 15 Tips for Better Customer Service Communication
• 7 Rules for Effective Customer Service Communication

4. Active listening

Active listening is a technique that uses paraphrasing and reading non-verbal conversation cues. It gives you more insights about customers and allows you to follow their train of thought. Active listening is equally essential when interacting through office phone systems or live chat tools, as you have to comprehend customers’ needs and concerns quickly and accurately. By asking follow-up questions you ensure that you are on the same side.

Our recent customer experience survey shows that businesses are very bad at listening to customers . Only 17% of customers believe that online businesses listen to them. It is a little bit surprising since the problem is easy to address. You can instantly improve the quality of customer experience by using proven formulas.

Some of the most powerful phrases that you can ask to steer customer service conversations in the right direction are:

• Could you tell me a little bit more?
• It sounds like you are experiencing [X], am I correct?
• I’m sorry you have to go through that
• It would make me angry too
• Let’s make sure that I’ve got everything right

By using active listening skills you show a customer that you understand them. It allows you to make an instant connection. Active listening helps to convey that their problems are your problems too and you feel responsible for finding a solution.

Further readings to improve your customer service active listening skills:

• How to Listen to Customers Effectively
• 20 Best Practices For Live Chat Etiquette

5. Conflict resolution

In customer service, conflict resolution and de-escalation techniques are used every day. To deliver good customer service , an agent should be a good negotiator and know how to calm down a raging bull.

Being able to deal with customer complaints and angry customers can be hard at first. But you can learn some useful statements and tricks to turn those situations around:

• Stay calm and don’t argue, even if you are right
• Withhold your judgment and keep your opinions to yourself
• Use empathy, apologize to your customers, and show that you understand how they feel
• Offer a solution and describe the end result
• Provide different alternatives and empower the customer to make the ultimate decision
• Shift the focus of the conversation on achieving the outcomes described before
• Make sure that the problem has been solved
• Thank your customer for providing feedback and bringing the problem to your attention

If you want to find out more about resolving difficult situations with unhappy clients, read:

• How to Handle Customer Complaints [10+ Response Examples]
• How to Deal With Angry Customers in 5 Easy Steps [Tips & Examples]

6. Decision making

Working as a customer support agent requires thinking on your feet. You don’t have to always make the best decision. But you need to be decisive and display confidence. Customers want to be taken care of—and they won’t trust you if you don’t know what you are doing. You should, at the very least, try to make a good impression.

If you want to make a good impression and make the best decisions, keep the following things in mind:

• Focus on your goal . Think what is the ultimate reason why customers reach out to you.
• Make decisions fast . Try to develop a habit of making decisions quickly. Even if something goes wrong, it will be a valuable lesson for the future.
• When in doubt, dig deeper . If you can’t decide on the right solution, it may mean that you don’t have enough information. It’s a good idea to ask the customer for details.
• Ask for help if you need it . Consult with someone who knows more about the topic if you still can’t decide on your best option.

Be careful! Being decisive does not mean that you can make arbitrary judgments. You should make sure what kind of decisions you are allowed to make and which ones are beyond your competencies. Your future customer success manager should prepare a well-defined policy. Situations such as giving discounts or accepting returns should be spelled out. Just stick to the rules.

7. Problem solving

The primary job of a customer support agent is to solve the problems of customers. And you can’t really do that if you are not willing to experiment, analyze, and try out different approaches. Sometimes you’ll have to be very creative and think outside the box.

You can solve anything if you break down the process into smaller steps. Follow this pattern to deal with any challenge thrown your way:

• Describe the problem in your own words and make sure that you understand it
• Check if someone solved a similar problem already (and how they did it)
• Prepare a list of possible solutions and analyze their pros and cons.
• Eliminate the most difficult, expensive, or otherwise impossible and prohibitive ideas
• Determine your main course of action and a backup plan
• Put the plan into action and see if it works. Try to draw additional conclusions and go back to step 1 if it doesn’t.

The most important part of problem-solving is identifying what the problem actually is. You should always try to dig deeper and understand why a customer wants to achieve something.

For example, people keep asking how to trigger automatic messages with Tidio’s JavaScript API . But when our agents ask some follow-up questions it turns out that those users don’t need the API. They can create chatbots to reach their goals instead.

8. Time management

Multitasking is a myth. People can’t really handle many processes simultaneously. But what they can do is divide their time into smaller chunks and use it more effectively . It is another important customer service skill.

There is a very simple way to help your customers around the clock. Many businesses improve customer experience with AI chatbots. In some situations, you don’t need a customer support team at all. One bot can do the job. Find out  how to start with Tidio chatbots here .

But customer service is usually very hectic in itself, right? Do we need to organize our time and work at all? Isn’t it just about dealing with incoming calls as they pile up?

Well, things get complicated if you handle one “important” case for three hours and try to catch up by speeding up during the rest of the day.

It may be a good idea to start using time and task management techniques. For example, the Eisenhower Matrix can help you decide which tasks to prioritize.

Try to measure how long it takes to provide assistance to an average customer. Then you can determine which cases take more effort and require more time. Once you start measuring it, you can discover many patterns and insights. You’ll learn that:

• You can delegate some cases to other agents
• It’s better to take regular breaks than to do customer service marathons
• Setting benchmarks and allocating time slots improves your efficiency
• It is perfectly fine to be assertive and provide customers with resources instead of direct supervision

Time is a critical factor in customer service. You should know when to devote it to providing help and when it’s better to focus on other tasks.

Read more about time management as a tool in your customer service skillset:

• 6 Time Management Tips for Call Center Agents

9. Foreign language fluency

Customer service outsourcing is extremely popular. There are high chances that you are not a native speaker of the language that you’ll use to chat with customers. Working on your spoken language fluency is the single most important hard skill for customer service.

Interestingly, you don’t need to worry if you have a slight accent. Being able to communicate effectively is more important than perfect pronunciation. Using the right intonation and stressing critical words is something you should really pay attention to.

You shouldn’t obsess about using advanced vocabulary. Instead, try to make your language sound more natural by:

• Using filler words such as well/um/right/let’s see to make your sentences less choppy (just don’t overdo it)
• Speak out loud as you practice and record it on your mobile—listen to the recording to catch your mistakes
• Use a chatbot like Chirpy Cardinal to practice “neverending” conversations online in real-time

If you want to brush up on your English speaking skills, check out this document provided by Maryland Department of Labor:

• English for Speakers of Other Languages: Customer Service Curriculum

10. Technical knowledge

People don’t call customer service for fun. They usually need technical support. This means that you must understand the ins and outs of your product. And—let’s face it—they are more likely to need help with their malfunctioning smartphone than a non-electrical device.

Good customer service agents need to be tech-savvy. There is no way around it, especially if you want to work in a corporate environment. The majority of customer service agents have to look things up on their computers and solve technical problems.

Being able to use a computer doesn’t count as a technical skill. You shouldn’t list it on your resume because it is obvious that you should be able to use it. Focus on enumerating specific software tools and technologies instead.

Understanding how products work is an essential customer service skill for SaaS companies. For example, our customer service representatives need to have extensive knowledge on:

• Ecommerce platforms and technologies
• Chatbots and conversational interfaces
• Marketing automation and email marketing
• Integrating live chat widgets on websites

If you are looking for a customer service job, it may be a good idea to show that you are familiar with the products that the company offers. It shows that you are curious and that learning new things doesn’t scare you. Doing it before your actual product knowledge training sends a good signal.

11. Typing speed

This customer service skill is pretty straightforward. The faster you type, the faster your response time . It has a direct impact on your performance as an agent and makes your life a lot easier. This skill is also quite easy to learn and measure.

Typing speed is usually measured by multiplying your accuracy and the number of words typed per minute. For example, if my typing speed is 70 words per minute but my accuracy is 92% (words without a typo), my adjusted typing speed is 64 WPM (70 WMP x 92%).

Typing speed benchmarks:

• Slow: below 20 WPM
• Average: 20-40 WPM
• Fast: 40-60 WPM
• Professional typist: 60-90 WPM

Some companies make it a formal requirement and may assess your typing speed during an interview. For example, to work at Concentrix your typing speed should be at least 35 words per minute.

Go to this website to check your typing speed:

• Online Typing Speed Test

12. Knowledge of CRM software

Customer service representatives usually use CRM software solutions such as Zendesk or Zoho. The tools are quite similar and getting used to them is only a matter of time. Still, if you have experience with a dedicated customer service app, your chances are brighter.

Some of the best apps that companies use include:

To find out more, check out our ranking of the best customer database software .

Make sure you are not confusing CRM software with project management and team collaboration apps such as Jira, Asana, Trello, or Slack.

13. Microsoft Office/Google Docs Editors

Talking to customers makes up the majority of your work as a customer service rep. But what about the rest? Well, dealing with documents, reports, and presentations is a pretty safe bet. 

Sooner or later, you’ll be asked to prepare some kind of a spreadsheet or a dashboard with your results. Or write a detailed onboarding plan for new junior employees. Or help with presenting your company’s quarterly customer service KPIs .

The majority of businesses collect customer feedback by copy/pasting it into an Excel or Google Sheets file. Organizations tend to prefer Google Docs Editors because they make sharing documents easier.

Make sure to know how to create basic documents in:

• Google Docs (Word alternative)
• Google Sheets (Excel alternative)
• Google Slides (PowerPoint alternative)

14. Live chat, chatbots, and email software

The customer service landscape has changed drastically over the last several years. Today, a live chat customer service agent equipped with quick replies and AI chatbot assistants can do the work of 10 call center agents.

Why is live chat so effective? Think of using a sort of autopilot—controlling and adjusting the exchange of messages rather than writing them from scratch. An agent is supervising the customer service flow and intervenes only if they have to.

It is also the favorite communication channel of about 46% of customers. Tools like Tidio allow you to switch between channels and provide omnichannel service. You can start a conversation through a live chat widget, continue it by exchanging emails, and finish on Facebook messenger. And you can manage everything in one dashboard. Firing up chatbots or canned messages is a matter of two clicks.

15. Determination

Determination is the ultimate personality trait for a customer service agent. You must be able to persevere and get to the bottom of a problem even when customers call you names. And you must constantly work on your customer service skills to increase customer satisfaction levels.

You need empathy to understand customers, but it can also take its toll on your mental balance. At first, the amount of work and stress can be overwhelming.

If you are determined to go the extra mile and deliver amazing experiences to customers, it will give you more motivation. After some practice, you’ll learn to get everything under control.

You can measure if you are a determined person by taking a test designed by Angela Ducksworth. Your Grit Score will help you understand if you need to work on the strength of your character and perseverance. For example, West Point cadets usually score higher than Ivy League undergraduates.

16. Responsibility

This one may sound like a cliche. Responsibility is something that the majority of job applicants declare as their strong side. For pretty much every position imaginable.

But, in customer service, it is really crucial that you handle every case from start to finish and never leave your clients in the dark.

The common tasks and customer service requirements include:

• Managing a high volume of incoming messages (or calls)
• Building relationships with customer
• Providing accurate information and answering customer questions
• Meeting customer problem resolution quotas
• Documenting customer interactions
• Managing customer accounts
• Increasing customer retention

You wouldn’t want an irresponsible person to take care of them all, would you?

17. Patience

Customer service professionals should be patient. They must be able to use positive language even if they are dealing with a frustrated customer.

Or if they are exchanging messages with people who take their time to type their messages in.

Incidentally, you can take a peek at customers’ messages even before they send them!

You can find more about premium features offered by one of the top customer service platforms here.

How to list customer service skills on a resume

OK, we have the complete list of excellent customer service skills. But you are probably asking yourself—which skills should I put on my resume for customer service? Surely I can’t put “nice moves and good body language” right next to my Microsoft Excel proficiency!

Skills for customer service resume:

• Active listening skills
• Adaptability
• Attentiveness
• Customer orientation
• Cross-selling and up-selling techniques
• Familiarity with de-escalation strategies
• Great command of the language
• Good communication skills
• Interpersonal skills
• Positive attitude
• Proactive approach
• Problem-solving skills
• Self-control
• High sense of responsibility
• Team player

Here is an example of a resume that highlights customer service skills and qualifications:

Customer service skills resume

Check out the top customer service interview questions and answers to better prepare yourself and boost your chances of getting the job.

You can become an awesome agent even without much job experience. Typical resume skills for customer service include emotional intelligence, empathy, and clear communication. The way you approach other people is more important than working for X years at a specific company.

If you need more tips on deciding which skills you should put on your customer service resume, here is a useful guide:

• What Skills to Put on a Resume  

Building a customer support team is extremely difficult. If you meet several of the requirements mentioned in this article, you are already among the top. And you can improve the remaining customer service skills through practice.

Customer service representative skills that you should focus on:

• Voice tone/cohesive writing

If you are looking for a job in customer service, make sure to mention at least some of them on your resume.

Still, you can always enhance the effectiveness of your customer service efforts by using the right tools. Want to try an app that turns mediocre customer service skills into great customer experiences? See what happens if you have great customer service skills already.

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Kazimierz was one of the original authors of Tidio Blog. His primary objective was to deliver high-quality content that was actionable and fun to read. His interests revolved around AI technology and chatbot development.

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Resume Worded   |  Resume Skills

Skill profile, customer service representative, improve your resume's success rate by using these customer service representative skills and keywords ..

• Hard Skills and Keywords for your Customer Service Representative Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Customer Service Representative Roles
• Customer Service Representative More Resume Templates

Browse Skills from Similar Jobs

Frequently asked questions.

• 3. Effective Action Verbs for your Resume

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Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., customer service representative resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Customer Service Representative job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Customer Service
• Customer Experience
• Microsoft Access
• Sales Management
• Human Resources (HR)
•  Find out what your resume's missing
• Customer Support
• Social Media
• Customer Service Management
• Back Office Operations
• HR Consulting
• Customer Relationship Management (CRM)
• Front Office
• Corporate Social Responsibility
• SAP Products
• Project Management
• Logistics Management
• Supply Chain Management
• Data Analysis

Resume Skills: Customer Service Tools

• MS Dynamics
• HubSpot CRM
• Salesforce Service Cloud
• Microsoft Dynamics 365
• RingCentral
•  Match your resume to these skills

Resume Skills: Software

• Microsoft Office Suite
• Google Workspace
• Microsoft Teams
• Google Meet

Resume Skills: Techniques

• Conflict Resolution
• Complaint Resolution
• Up-selling/Cross-selling
• Product Knowledge
• Procedure Adherence
• Crisis Management
• Multichannel Support
• Customer Retention
• Feedback Analysis

Resume Skills: Technical

• CRM Software (Salesforce, Zendesk)
• Telecommunication Systems
• MS Office Suite
• CRM software
• Point of Sales systems

Resume Skills: Communication Tools

Resume skills: languages.

• Spanish (Fluent)
• Spanish (Professional Proficiency)

Resume Skills: CRM Tools

Resume skills: erp systems.

• Oracle ERP Cloud

Resume Skills: Customer Service

• Problem solving
• Phone Etiquette
• Client Relations
• Customer Relationship Management
• Complaint Handling
• Customer Advocacy
• Multichannel Communication
• Service Recovery

Resume Skills: Additional

• Time Management
• CRM Software
• Negotiation skills

Resume Skills: Technology

• CRM Softwares
• Google Workspace (formerly G Suite)

Resume Skills: Cash Handling

• POS System Operation
• Cash Management
• Sales Transactions
• Returns & Refunds
• Cash wrap operations
• Inventory Assistance

Resume Skills: Research

• Data Collection
• Interviewing
• Coding and Analysis
• Literature Review
• Report Writing
• Citations and References

Resume Skills: General Computing

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Information Management Systems
• Email Communication (Outlook)
• Computer Troubleshooting

Resume Skills: Other

• Adobe Acrobat Pro
• Multitasking

Resume Skills: Communication Technique

• Active Listening
• Non-verbal Communication
• Emotional Intelligence
• Persuasive Speaking

Resume Skills: Document & Data Management

• MS Office Suite (Word, Excel, PowerPoint)
• Google Drive

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Service Representative Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Service Representative Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Customer Service Representative resume?

Go through the Customer Service Representative posting you're applying to, and identify hard skills the company is looking for. For example, skills like Microsoft Access, Recruiting and Customer Experience are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Human Resources (HR), Sales Management and Sales - into your resume if they're relevant.

Incorporate skills - like Back Office Operations, Logistics Management and Customer Relationship Management (CRM) - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Communication is often an important component of the role of a Customer Service Representative, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Try to add the exact job title, Customer Service Representative, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Service Representative Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Representative job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Customer Service Representative Soft Skills

Here are common soft skills that appear on Customer Service Representative job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Upload your resume and we'll spot the issues in it before an actual customer service representative recruiter sees it. for free., customer service representative resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Customer Service Representative

An effective Description of the templates...

Download this resume template

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

Tips on why this template works

   strong action verbs and tangible results in customer support.

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Resume Example Customer Service Manager

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Resume Example Customer Service Supervisor

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Resume Example Entry Level Customer Service Representative

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Resume Example Director of Customer Service

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Resume Example Inside Sales Representative

The main role of an inside sales representative is to grow sales either remotely or within an office/business environment. They achieve this task by reaching out to clients over the phone or email. It doesn't just start and end with calling or emailing; they also need to have some skills in identifying their client's needs (not wants). And one productive way to determine their needs is by simply researching. Of course, there are other ways inside sales representatives can identify clients' needs. The most important thing is selling the product and achieving the sales target. Period! The sample resume below shows how an inside sales representative used various skills to sell products at different companies.

   State your achievements and the corresponding sales skillset

You should state how you reached a sales milestone, surpassed a KPI, or recorded an achievement. It's important to show recruiters how that happened because it proves you know your onions. Besides, you're already way ahead of other inside sales representatives who do not do that.

   Itemize relevant previous sales roles, and work experiences

If you have worked in other places, you should let your potential employers know. You can insert this information towards the tail-end of your resume (like in this sample) by stating the relevant roles you occupied and company names.

What skills should you add to a Customer Service Representative resume?

The most common skills and keywords we found on Customer Service Representative resumes and job postings were Customer Service, Sales, Customer Experience, Microsoft Access, Recruiting, Sales Management, Human Resources (HR) and Customer Support. Skills like Back Office Operations, Social Media, Logistics Management, Customer Relationship Management (CRM) and SAP Products also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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Find out what keywords recruiters search for. These keywords will help you beat resume screeners (i.e. the Applicant Tracking System).

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Customer Service Resume Examples

ATS-friendly customer service resume examples. These resumes show you how to best present your exceptional interpersonal and problem-solving skills, alongside technical customer service knowledge. Browse these sample resumes, find one that reflects your job title, use it as a reference point, and create a stellar resume for yourself.

Call Center Operations

This is where you’ll be handling large volumes of customer inquiries over the phone. 

Accounts Payable Clerk

Accounts Receivable Clerk

Client Relations

As the title suggests, this is all about maintaining and developing client relationships. The core focus is on client satisfaction and loyalty.

Bank Manager

Bank Teller

Branch Manager

Credit Analyst

Customer Service

Customer service roles typically involve assisting customers by providing information, answering questions, and resolving issues.

Chief Financial Officer (CFO)

Finance Analyst

Finance Director

Finance Manager

Use an ATS-Optimized Customer Service Resume Template 

Our customer service resume templates are designed to help you showcase your skills and experience like the pro you are. Just customize, download, and conquer your job hunt!  

Ultimate readability and well-organized layout. Highlights what matters the most. A safe pick for all jobs across all industries.

Negative space gives readers breathing room and guides their eyes to where you want them to go. Simplicity = sophistication.

A design familiar for recruiters and hiring managers. Good for corporate positions where you’ll need to paint within the lines.

Maximizes page space for dense information. Ideal for seasoned professionals with a lot to say in a limited area.

Get Started With an ATS Resume Template

No more worrying about whether the design and format of your resume meets the company’s applicant tracking system requirements. Use one of our professional ATS resume templates now to build your resume and secure your next job interview.

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Common Customer Service Job Responsibilities 

• Respond to customer inquiries and complaints via phone, email, live chat, or social media.
• Resolve customer issues promptly and efficiently in a courteous and professional manner.
• Provide accurate and helpful information about products, services, and policies.
• Process customer orders, payments, and returns.
• Research and understand company products to be able to provide technical support.
• De-escalate and resolve customer conflicts with patience and empathy.
• Upsell and cross-sell products and services to meet customer needs and company goals.
• Maintain accurate customer records and account information.
• Develop and maintain positive relationships with customers to build trust and brand loyalty.
• Identify and report customer trends and feedback to improve service and product offerings.
• Adhere to company policies and procedures for customer service interactions.
• Work collaboratively with other departments to ensure customer satisfaction.
• Contribute to a positive and supportive team environment.

Customer Service Resume Skills

Interpersonal communication, conflict resolution, and multitasking abilities are essential. These demonstrate your capability to enhance customer satisfaction and effectively manage client interactions.

Hard skills

• CRM software (e.g., Salesforce, Zendesk)
• Customer service technology (e.g., ticketing systems, live chat platforms)
• Microsoft Office suite
• Order processing systems
• Payment processing systems
• Point-of-sale systems (POS)
• Scripting and call center technology
• Social media
• Technical troubleshooting 

Soft skills

• Active Listening
• Adaptability
• Communication (written & verbal)
• Conflict resolution
• Critical thinking
• Negotiation
• Problem-solving

Examples of Customer Service Resume Achievements

• Improving customer satisfaction: quantify the increase in customer satisfaction that you were responsible for. 
• Reducing churn: highlight a decrease in customer turnover. 
• Resolving complex customer issues: describe a challenging customer situation that you handled effectively. 
• Exceeding sales targets: share how much you surpassed sales targets and how you did it. 
• Improving first-call resolution rate: showcase how you addressed customer inquiries the first time they contacted you.
• Decreasing customer wait times: mention how you streamlined customer service processes to reduce the wait time. 
• Receiving positive reviews: bring up instances where you received specific praise from customers. 
• Identifying customer trends: share how your observations of customer interactions and behaviors led to business development.
• Successfully onboarding new customers: write about how you make the onboarding process for customers seamless. 

Best Action Verbs for Customer Service Resumes

• De-escalated
• Facilitated
• Proactively Resolved
• Prioritized 
• Reconciled 
• Streamlined

Build an ATS-Compatible Customer Service Resume Today

Highlight your expertise and dedication to customer satisfaction. Use our AI resume builder to create a tailored resume that aligns with your dream company in minutes.

Frequently Asked Questions

Everything you need to know about using Rezi's Templates and Resume Builder.

Showcase achievements that prove you excelled at helping clients and meeting or exceeding expectations. Highlight skills that demonstrate you can build rapport, adapt to different environments, solve problems effectively, and de-escalate heated moments. Quantify your impact whenever possible, and use the clear action verbs when describing a responsibility or achievement. For example, “Reduced customer churn by 15% in 6 months by implementing a new customer satisfaction survey and follow-up protocol.”

Describe customer service experience by emphasizing the results of the tasks you carried out. These should directly relate to the job description of the company you’re applying to. For instance, if the job description stresses on the importance of conflict resolution skills, then prioritize professional achievements that are related to this, such as, “De-escalated frustrated customers in a calm and professional manner, resulting in a 20% reduction in customer complaints lodged in a year.”

You prove your skills by describing accomplishments. Focus on the positive outcomes of your contributions. Use action verbs to start your sentence and describe a responsibility. Then, use quantifiable data to highlight the results. For example, "Increased customer satisfaction ratings by 15% in one year by implementing a new customer feedback program and resolving issues promptly."

Build a Customer Service Resume Today

Step confidently towards your next job opportunity! Create a resume that showcases your professional skills and achievements with clarity. 

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Resume Examples

August 19, 2024

15 Customer Service Resume Examples

Getting a new gig in customer service doesn't have to be hard. Just take a quick look at these customer service resume examples for inspiration.

Resume Examples and Guide For

Customer Service

Recent Graduate Customer Service Resume

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• What's the Best Education for a Customer Service Resume?

What Are the Best Hard Skills to Add to a Customer Service Resume?

What are the best soft skills to add to a customer service resume, what are the best certifications for a customer service resume, tips for an effective customer service resume, how long should i make my customer service resume, what should the focus of a customer service resume be.

A well-crafted resume can be your ticket to landing that dream job . Whether you're just starting out or looking to advance your career, this comprehensive guide offers a variety of customer service resume examples tailored to different experience levels and industries. We'll also provide expert guidance on crafting each section of your resume to showcase your unique skills and experiences. Let's dive in and explore how you can create a standout customer service resume that will catch the eye of hiring managers.

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Entry-Level Customer Service Resume Examples

This recent graduate customer service resume example is perfect for recent graduates looking to break into the customer service field. It highlights relevant coursework, internships, and part-time jobs that demonstrate customer service skills.

Mason Walker

[email protected] - (555) 123-4567 - New York, NY

Enthusiastic recent graduate seeking an entry-level customer service position to apply strong communication skills and passion for helping others.

Customer Service Intern

06/2022 - 08/2022

New York, NY

• Assisted customers with product inquiries and purchase decisions
• Resolved customer complaints and escalated complex issues to management
• Maintained organized and clean store environment

Campus Bookstore Assistant

New York University

09/2021 - 05/2023

• Provided excellent customer service to students and faculty members
• Processed transactions and managed inventory
• Assisted with textbook rentals and returns

Bachelor of Arts - Communication

University of Anytown

09/2019 - 05/2023

Anytown, USA

• Relevant Coursework: Interpersonal Communication, Business Writing, Public Speaking, Consumer Behavior

Strong verbal and written communication • Active listening • Problem-solving • Basic CRM software knowledge • Proficient in Microsoft Office Suite • Spanish (Conversational)

Why this resume is great

This resume stands out because it effectively showcases relevant skills and experiences for an entry-level customer service position. The objective statement clearly communicates the candidate's goals, while the education section highlights relevant coursework. The internship and part-time work experiences demonstrate practical customer service skills, and the additional sections like languages and volunteer work add depth to the candidate's profile.

This retail to customer service transition resume example is designed for individuals transitioning from retail to a dedicated customer service role. It emphasizes transferable skills and relevant experiences from retail that apply to customer service.

[email protected] - (555) 987-6543 - Austin, TX

Dedicated retail professional with 3 years of experience in customer-facing roles, seeking to transition into a full-time customer service position. Proven track record of resolving customer issues, maintaining high customer satisfaction ratings, and consistently meeting sales targets.

Sales Associate

Fashion Forward

08/2020 - Present

• Provide exceptional customer service to 50+ customers daily, maintaining a 95% customer satisfaction rate
• Resolve customer complaints and process returns/exchanges efficiently
• Assist customers with product selection, resulting in a 15% increase in average transaction value
• Collaborate with team members to maintain store organization and visual merchandising standards

QuickMart Grocery

06/2019 - 07/2020

• Processed an average of 100 transactions per shift with 99% accuracy
• Addressed customer inquiries regarding product availability, pricing, and store policies
• Managed cash drawer and reconciled daily transactions
• Assisted with inventory management and restocking shelves

Associate's Degree - Business Administration

Cityville Community College

09/2017 - 05/2019

Cityville, USA

Certifications

Customer Service Fundamentals

Retail Sales Professional

Customer needs assessment • Conflict resolution • Point of Sale (POS) systems • Inventory management • Team collaboration • Upselling and cross-selling • Cash handling • Product knowledge

This resume effectively highlights the candidate's transferable skills from retail to customer service. The professional summary clearly states the career transition goal, while the work experience section emphasizes customer service achievements and metrics. The skills section showcases relevant abilities for both retail and customer service roles, and the addition of certifications demonstrates a commitment to professional development in customer service.

This call center representative resume example is tailored for individuals with no prior call center experience but who possess relevant skills and qualities for a customer service role in a call center environment.

William Smith

[email protected] - (555) 246-8135 - Chicago, IL

Motivated and articulate individual seeking an entry-level Call Center Representative position to utilize strong communication skills and passion for customer satisfaction in a fast-paced environment.

Student Helpline Operator

Metropolis Youth Center

09/2022 - Present

Chicago, IL

• Answer incoming calls from students seeking information or support
• Provide empathetic listening and refer callers to appropriate resources
• Maintain confidentiality and accurate call logs

High School Diploma

Metropolis High School

06/2023 - 06/2023

Excellent verbal and written communication • Active listening and empathy • Basic computer proficiency (typing speed: 60 WPM) • Problem-solving and decision-making • Time management and multitasking • Stress management and emotional intelligence • Quick learner with adaptability to new technologies

This resume effectively showcases the candidate's potential for a call center role despite lacking direct experience. The objective statement clearly communicates the applicant's career goals and relevant qualities. The skills section highlights essential abilities for call center work, while the volunteer experience demonstrates practical communication and problem-solving skills. The inclusion of extracurricular activities and additional information further emphasizes the candidate's suitability for the role.

Mid-Level Customer Service Resume Examples

This customer service team lead resume example is designed for customer service professionals looking to move into a team lead role. It emphasizes leadership skills, performance metrics, and experience in guiding and motivating team members.

Ibrahim Mansour

[email protected] - (555) 369-2580 - Phoenix, AZ

Dedicated customer service professional with 5+ years of experience, including 2 years in a senior representative role. Seeking a Customer Service Team Lead position to leverage strong leadership skills, proven track record of improving team performance, and expertise in conflict resolution. Committed to fostering a positive team environment while maintaining high customer satisfaction rates.

Senior Customer Service Representative

TechSupport Inc.

03/2021 - Present

Phoenix, AZ

• Mentor and train new hires, reducing onboarding time by 25%
• Lead daily team huddles to discuss performance metrics and share best practices
• Resolve escalated customer issues with a 98% satisfaction rate
• Implement process improvements that increased team productivity by 15%

Customer Service Representative

QuickHelp Solutions

06/2018 - 02/2021

• Consistently exceeded monthly targets for customer satisfaction and call resolution
• Recognized as "Employee of the Month" three times for outstanding performance
• Collaborated with cross-functional teams to improve product knowledge and service quality

Bachelor of Science in Business Administration

University of Phoenix

09/2014 - 05/2018

Progressville, USA

Customer Service Team Lead Certification

Advanced Conflict Resolution

Team leadership and motivation • Performance management • Conflict resolution • Process improvement • Customer needs assessment • CRM software expertise (Salesforce, Zendesk) • Quality assurance and monitoring • Training and development

This resume effectively positions the candidate for a Team Lead role by highlighting leadership experience and concrete achievements. The professional summary clearly states the career goal and key qualifications. The work experience section emphasizes leadership responsibilities and quantifiable improvements in team performance. The skills section balances customer service expertise with essential leadership abilities. The inclusion of relevant certifications and specific achievements further strengthens the candidate's suitability for a team lead position.

This technical support specialist resume example is tailored for customer service professionals specializing in technical support. It highlights technical knowledge, problem-solving skills, and the ability to communicate complex information clearly to customers.

Mustafa Bitar

[email protected] - (555) 135-7902 - Jacksonville, FL

Detail-oriented Technical Support Specialist with 4+ years of experience in providing top-tier customer service for complex software and hardware issues. Adept at translating technical jargon into user-friendly explanations and consistently maintaining high customer satisfaction ratings. Seeking to leverage strong troubleshooting skills and technical knowledge in a challenging technical support role.

Technical Support Specialist II

InnoTech Solutions

09/2020 - Present

Jacksonville, FL

• Resolve 50+ daily inquiries related to company's SaaS products, maintaining a 96% first-call resolution rate
• Collaborate with development team to identify and document software bugs, contributing to a 30% reduction in recurring issues
• Create and maintain technical documentation and knowledge base articles, improving team efficiency by 25%
• Mentor junior support specialists, focusing on advanced troubleshooting techniques and customer communication skills

IT Helpdesk Technician

GlobalCorp Industries

07/2019 - 08/2020

• Provided first-level support for 500+ employees, resolving hardware, software, and network issues
• Implemented a ticket prioritization system that reduced average response time by 40%
• Assisted in the company-wide rollout of new productivity software, creating user guides and conducting training sessions

Associate's Degree - Information Technology

Jacksonville Community College

CompTIA A+ Certification

ITIL Foundation Certificate in IT Service Management

• Google IT Support Professional Certificate

Windows • macOS • Linux • TCP/IP • DNS • DHCP • Microsoft Office Suite • Google Workspace • Salesforce • Zendesk • HTML • CSS • JavaScript • TeamViewer • LogMeIn • VMware • VirtualBox • Clear communication of technical concepts • Active listening and problem-solving • Patience and empathy in high-stress situations • Time management and prioritization • Continuous learning and adaptability

This resume effectively showcases the candidate's technical expertise alongside strong customer service skills. The professional summary clearly outlines the applicant's experience and key strengths. The work experience section highlights specific technical support achievements and metrics. The detailed technical skills section demonstrates a broad range of relevant abilities, while the soft skills section emphasizes important customer service qualities. The inclusion of relevant certifications further reinforces the candidate's qualifications for a technical support specialist role.

This customer success manager resume example is designed for experienced customer service professionals transitioning into a Customer Success Manager role. It emphasizes strategic thinking, relationship building, and the ability to drive customer retention and growth.

[email protected] - (555) 246-1357 - San Diego, CA

Results-driven Customer Success Manager with 6+ years of experience in customer service and account management. Proven track record of building strong client relationships, driving product adoption, and increasing customer retention rates. Seeking to leverage strategic thinking and data-driven approach to maximize customer lifetime value in a dynamic SaaS environment.

Senior Account Manager

CloudTech Solutions

04/2020 - Present

San Diego, CA

• Manage a portfolio of 50+ enterprise clients with a total annual recurring revenue of $5M
• Increased customer retention rate from 85% to 93% through proactive engagement and tailored success plans
• Implemented quarterly business reviews, resulting in a 25% increase in upsells and cross-sells
• Collaborated with product team to gather customer feedback, influencing product roadmap and feature prioritization

Customer Service Team Lead

QuickServe Inc.

06/2017 - 03/2020

• Led a team of 10 customer service representatives, achieving 98% customer satisfaction score
• Developed and implemented customer onboarding program, reducing time-to-value by 30%
• Created and delivered training modules on product features and customer communication best practices

Bachelor of Business Administration - Major in Marketing

San Diego University

09/2013 - 05/2017

Certified Customer Success Manager (CCSM)

Salesforce Certified Administrator

Strategic account planning • Customer lifecycle management • Upselling and cross-selling • Churn prevention strategies • Data analysis and reporting • Project management • CRM software (Salesforce, Gainsight) • Presentation and public speaking

This resume excels in positioning the candidate for a Customer Success Manager role by highlighting strategic thinking and measurable achievements. The professional summary effectively communicates the applicant's experience and key strengths relevant to customer success. The work experience section showcases progression from customer service to account management, emphasizing skills crucial for customer success such as retention improvement and upselling. The key skills section balances technical abilities with essential soft skills for the role. The inclusion of relevant certifications and notable achievements further reinforces the candidate's qualifications for a customer success position.

This bilingual customer service resume example is tailored for customer service professionals who are fluent in multiple languages, highlighting their ability to serve a diverse customer base and bridge cultural gaps.

Sofia Ramirez

[email protected] - (555) 789-0123 - Columbus, OH

Dedicated bilingual Customer Service Representative with 3+ years of experience providing exceptional support in English and Spanish. Skilled in navigating cultural nuances and resolving complex customer issues across diverse demographics. Seeking to leverage language skills and cultural competence to enhance customer satisfaction in a global company.

Bilingual Customer Service Representative

GlobalConnect Services

Columbus, OH

• Handle 60+ daily customer inquiries in both English and Spanish, maintaining a 97% satisfaction rate
• Assist with translation and localization of customer support materials, improving accessibility for Spanish-speaking customers
• Serve as a cultural liaison between the company and Hispanic market, contributing to a 20% increase in customer retention within this demographic
• Mentor new hires on best practices for cross-cultural communication

Customer Service Associate

LocalMart Retail

• Provided in-store customer support in English and Spanish, resolving product inquiries and processing returns
• Assisted in launching a Spanish-language customer feedback program, increasing survey participation by 35%

Bachelor of Arts - Communications, Minor in Spanish

Columbus University

09/2015 - 05/2019

Diversitytown, USA

Certified Bilingual Customer Service Professional

Cultural Competence in Customer Service

Fluent in English and Spanish (written and verbal) • Cross-cultural communication • Conflict resolution • Active listening • Empathy and patience • Time management • CRM software proficiency (Zendesk, Salesforce) • Basic understanding of Portuguese

This resume effectively showcases the candidate's bilingual skills and cultural competence, making it ideal for a diverse customer service environment. The professional summary clearly communicates the applicant's language abilities and relevant experience. The work experience section highlights specific achievements related to bilingual customer service, including metrics and cultural initiatives. The skills section balances language proficiency with essential customer service abilities. The inclusion of relevant certifications, volunteer experience, and awards further emphasizes the candidate's commitment to cross-cultural communication and customer service excellence.

Senior-Level Customer Service Resume Examples

This customer service manager resume example is crafted for experienced customer service professionals aiming for a management position. It emphasizes leadership skills, strategic thinking , and a track record of improving customer service operations.

Valentina Kovačević

[email protected] - (555) 024-6810 - Charlotte, NC

Dynamic Customer Service Manager with 8+ years of progressive experience in leading high-performing teams and optimizing service operations. Proven track record of implementing innovative strategies to enhance customer satisfaction, reduce churn, and drive revenue growth. Seeking to leverage extensive industry knowledge and leadership skills to elevate customer service standards in a forward-thinking organization.

Customer Service Manager

TechInnovate Solutions

06/2018 - Present

Charlotte, NC

• Lead a team of 25 customer service representatives, consistently achieving 95%+ customer satisfaction scores
• Developed and implemented a comprehensive training program, reducing new hire ramp-up time by 30%
• Spearheaded the adoption of AI-powered chatbots, resulting in a 40% reduction in simple inquiry resolution time
• Collaborate with cross-functional teams to align customer service strategies with overall business objectives
• Analyze customer feedback and service metrics to identify trends and implement process improvements

Senior Customer Service Team Lead

QuickResponse Inc.

03/2015 - 05/2018

• Managed a team of 12 representatives, consistently exceeding KPI targets
• Implemented a peer mentoring program that improved team performance by 25%
• Assisted in the selection and implementation of a new CRM system, increasing efficiency by 20%

Master of Business Administration (MBA) - Focus in Customer Experience Management

Managementville University

12/2017 - 12/2017

Managementville State College

05/2013 - 05/2013

Certified Customer Experience Professional (CCXP)

Six Sigma Green Belt

Team leadership and development • Strategic planning and execution • Performance management • Customer experience optimization • Process improvement • Conflict resolution • Data analysis and reporting • Budget management

This resume effectively positions the candidate for a Customer Service Manager role by showcasing a strong blend of leadership experience and strategic thinking. The professional summary concisely communicates the applicant's extensive experience and key strengths. The work experience section highlights specific management achievements, including team leadership, process improvements, and technology implementations. The core competencies section balances strategic abilities with essential customer service management skills. The inclusion of relevant certifications, professional achievements, and affiliations further reinforces the candidate's qualifications and industry engagement, making this resume stand out for senior management positions in customer service.

This customer experience director resume example is designed for senior customer service professionals aspiring to a director-level position. It emphasizes strategic vision, cross-functional leadership, and the ability to drive organization-wide customer experience initiatives.

Diego Ramirez

[email protected] - (555) 357-9135 - Denver, CO

Visionary Customer Experience Director with 12+ years of expertise in transforming customer service operations and driving organization-wide CX strategies. Proven track record of implementing innovative solutions that significantly enhance customer satisfaction, loyalty, and business growth. Seeking to leverage extensive leadership experience and strategic acumen to elevate the customer experience in a forward-thinking enterprise.

Senior Director of Customer Experience

InnovateNow Corporation

09/2017 - Present

• Oversee a team of 100+ customer experience professionals across multiple departments
• Spearheaded the development and implementation of a company-wide CX strategy, resulting in a 30% increase in Net Promoter Score (NPS) over three years
• Led the digital transformation of customer service channels, increasing online resolution rates by 45% and reducing operational costs by 25%
• Collaborate with C-suite executives to align CX initiatives with overall business objectives and secure buy-in for major investments
• Implemented a Voice of Customer (VoC) program that has directly influenced product development and service improvements

Customer Service and Support Manager

TechPro Solutions

06/2013 - 08/2017

• Managed a team of 50 customer service representatives and technical support specialists
• Redesigned the customer onboarding process, reducing time-to-value by 40% and increasing early-stage retention by 25%
• Implemented a customer feedback loop that led to the development of three new product features

Master of Business Administration (MBA) - Specialization in Customer Experience Management

Denver Business School

09/2014 - 05/2016

Bachelor of Science in Business Administration - Minor in Psychology

Colorado State University

09/2005 - 06/2009

Lean Six Sigma Black Belt

Customer Experience Strategy Development • Cross-functional Team Leadership • Change Management • Customer Journey Mapping • Data-driven Decision Making • Stakeholder Management • Innovation and Digital Transformation • Customer Insights and Analytics

This resume excellently positions the candidate for a Customer Experience Director role by showcasing a comprehensive blend of strategic vision, leadership experience, and tangible achievements. The executive summary effectively communicates the applicant's extensive experience and key strengths in driving CX initiatives. The professional experience section highlights specific director-level achievements, including cross-functional leadership, digital transformation, and measurable improvements in customer satisfaction metrics. The strategic leadership skills section demonstrates a broad range of high-level competencies crucial for a director position. The inclusion of relevant certifications, key achievements, and industry engagement through board memberships and speaking engagements further reinforces the candidate's qualifications as a thought leader in the customer experience field.

This head of customer operations resume example is tailored for senior customer service professionals aiming for a top-level operations role. It emphasizes strategic operational leadership, large-scale team management, and the ability to drive efficiency and excellence across customer-facing functions.

Ava Gonzalez

[email protected] - (555) 468-2468 - Los Angeles, CA

Accomplished Head of Customer Operations with 15+ years of experience in optimizing large-scale customer service operations and driving operational excellence. Proven track record of leading multi-site teams, implementing cutting-edge technologies, and aligning customer operations with overall business strategies. Seeking to leverage extensive operational expertise to transform customer service delivery in a global organization.

Vice President of Global Customer Operations

MegaTech Enterprises

03/2016 - Present

Los Angeles, CA

• Oversee customer operations for a Fortune 500 company, managing a global team of 500+ across 5 countries
• Spearheaded a company-wide operational transformation, resulting in a 35% improvement in customer satisfaction and a 20% reduction in operational costs
• Implemented an omnichannel customer service strategy, increasing first contact resolution by 40% and reducing average handling time by 25%
• Led the integration of AI and machine learning technologies into customer operations, automating 30% of routine inquiries and improving response times by 50%
• Developed and executed a comprehensive workforce management strategy, improving employee engagement scores by 45% and reducing turnover by 30%

Director of Customer Service Operations

InnoServe Solutions

07/2011 - 02/2016

• Managed customer service operations for a rapidly growing tech company, scaling the team from 50 to 200 representatives
• Redesigned the quality assurance program, leading to a 30% improvement in service consistency and a 25% increase in customer retention
• Implemented a robust knowledge management system, reducing training time for new hires by 40% and improving first-call resolution rates by 35%

Master of Science - Operations Management

12/2010 - 12/2010

Excellenceville, USA

Bachelor of Business Administration - Customer Relationship Management

05/2005 - 05/2005

Certified Customer Operations Professional (CCOP)

ITIL Master Certification

Strategic Operational Leadership • Global Team Management • Process Optimization and Automation • Customer Experience Strategy • Operational Metrics and Analytics • Workforce Planning and Development • Vendor Management • Budget Optimization • Change Management • Crisis Management and Business Continuity

This resume effectively positions the candidate for a Head of Customer Operations role by showcasing a powerful combination of strategic vision, operational expertise, and proven leadership in large-scale customer service environments. The executive profile succinctly communicates the applicant's extensive experience and key strengths in optimizing customer operations. The professional experience section highlights specific high-level achievements, including global team management, operational transformations, and technology integrations that have significantly improved customer satisfaction and operational efficiency. The core competencies section demonstrates a comprehensive range of skills crucial for a top-level operations role. The inclusion of relevant certifications, notable achievements, and industry involvement further reinforces the candidate's qualifications as a thought leader and innovator in customer operations.

Industry-Specific Customer Service Resume Examples

This e-commerce customer service resume example is tailored for customer service professionals specializing in the e-commerce sector. It highlights skills and experiences relevant to online retail, including order management, returns processing, and digital communication channels.

Charlotte Scott

[email protected] - (555) 579-1357 - Houston, TX

Dedicated E-commerce Customer Service Specialist with 5+ years of experience in high-volume online retail environments. Skilled in managing complex customer inquiries, resolving order issues, and providing exceptional support across multiple digital channels. Seeking to leverage deep understanding of e-commerce processes and customer needs to enhance the online shopping experience for agrowing e-commerce brand.

Senior E-commerce Customer Service Representative

MegaMart Online

06/2019 - Present

Houston, TX

• Handle 80+ daily customer inquiries via chat, email, and phone, maintaining a 98% satisfaction rate
• Specialize in resolving complex order issues, including multi-channel orders and international shipping complications
• Collaborate with logistics team to expedite time-sensitive orders, improving on-time delivery rates by 15%
• Contribute to the development of FAQs and self-service resources, reducing repeat inquiries by 30%
• Mentor new team members on e-commerce platform functionalities and best practices for online customer support

E-commerce Customer Support Associate

BoutiqueBuy.com

03/2017 - 05/2019

• Managed customer inquiries across various stages of the online shopping journey, from product selection to post-purchase support
• Processed returns and exchanges efficiently, maintaining a 24-hour turnaround time for refund approvals
• Assisted in the implementation of a new order management system, reducing processing errors by 25%

Bachelor of Science - Business Administration, Concentration in E-commerce

Houston State University

Houston, USA

Certified E-commerce Specialist

Shopify Certified Expert

E-commerce platforms (Shopify, Magento, WooCommerce) • Order management systems • Live chat support • Email management • Social media customer service • Product catalog navigation • Payment gateway troubleshooting • Cross-selling and upselling techniques • Returns and refund processing

This resume effectively showcases the candidate's expertise in e-commerce customer service. The professional summary clearly communicates the applicant's experience and relevance to online retail environments. The work experience section highlights specific achievements related to e-commerce customer service, including metrics on customer satisfaction and process improvements. The key skills section demonstrates a comprehensive understanding of e-commerce tools and processes. The inclusion of relevant certifications, achievements, and volunteer experience further reinforces the candidate's commitment to e-commerce and customer service excellence.

This healthcare customer service resume example is designed for customer service professionals working in the healthcare sector. It emphasizes skills such as medical terminology knowledge, patient confidentiality, and empathy in dealing with sensitive health-related inquiries.

Amelia Chen

[email protected] - (555) 680-2468 - Dallas, TX

Compassionate Healthcare Customer Service Representative with 6+ years of experience in patient support and healthcare administration. Proficient in navigating complex health insurance inquiries, scheduling medical appointments, and providing empathetic support to patients and their families. Seeking to utilize extensive healthcare knowledge and customer service skills to enhance patient experience in a leading healthcare organization.

Patient Services Coordinator

Greenfield Medical Center

08/2018 - Present

• Manage a high volume of patient inquiries (100+ daily) via phone, email, and in-person, maintaining a 97% patient satisfaction rate
• Coordinate complex appointment scheduling for multiple departments, reducing wait times by 20%
• Assist patients with insurance verification and billing inquiries, resolving 95% of issues without escalation
• Implement a new patient feedback system, contributing to a 15% improvement in overall patient experience scores
• Train new hires on HIPAA compliance and best practices for sensitive patient communication

Healthcare Customer Service Representative

HealthFirst Insurance

05/2016 - 07/2018

• Addressed member inquiries regarding benefits, claims, and provider networks
• Educated members on preventive care benefits, contributing to a 10% increase in wellness visit scheduling
• Collaborated with claims department to expedite urgent cases, improving resolution time by 30%

Bachelor of Science - Health Services Administration

Dallas University

09/2012 - 05/2016

Certified Healthcare Customer Service Professional (CHCSP)

HIPAA Compliance Certification

Medical terminology • HIPAA compliance • Electronic Health Records (EHR) systems • Insurance verification • Appointment scheduling • Empathetic communication • Crisis management • Patient education • Bilingual customer service (English/Mandarin)

This resume effectively highlights the candidate's expertise in healthcare customer service. The professional summary clearly communicates the applicant's experience and key strengths relevant to patient support and healthcare administration. The work experience section showcases specific achievements in improving patient satisfaction, streamlining processes, and resolving complex healthcare inquiries. The key skills section demonstrates a comprehensive understanding of healthcare-specific competencies, including medical terminology and HIPAA compliance. The inclusion of relevant certifications, professional development, and volunteer experience further reinforces the candidate's commitment to healthcare and patient-centered service. The language skills add value, especially in diverse healthcare settings.

This financial services resume example is tailored for customer service professionals in the financial services sector. It emphasizes skills such as financial product knowledge, regulatory compliance, and the ability to explain complex financial concepts to customers.

Liam O'Connor

[email protected] - (555) 791-3579 - Fort Worth, TX

Detail-oriented Financial Services Customer Service Representative with 7+ years of experience in banking and investment support. Adept at explaining complex financial products, resolving account discrepancies, and ensuring regulatory compliance. Seeking to leverage in-depth financial knowledge and superior customer service skills to enhance client satisfaction and loyalty in a reputable financial institution.

Senior Financial Services Representative

GlobalBank Financial Group

09/2018 - Present

Fort Worth, TX

• Handle 60+ daily client inquiries regarding various financial products, including checking/savings accounts, loans, and investment options
• Achieve 125% of quarterly sales targets for new account openings and cross-selling of financial products
• Conduct needs assessments to recommend appropriate financial solutions, resulting in a 30% increase in customer portfolio values
• Resolve complex account issues and disputes, maintaining a 98% first-contact resolution rate
• Mentor junior team members on regulatory compliance and best practices in financial customer service

Customer Service Specialist

InvestRight Securities

06/2015 - 08/2018

• Assisted clients with account management, trade execution, and investment product inquiries
• Educated clients on online and mobile banking features, increasing digital adoption rates by 40%
• Collaborated with compliance team to ensure all customer interactions adhered to FINRA regulations

Bachelor of Science - Finance

Texas State University

09/2011 - 05/2015

Series 6 and Series 63 Licenses

Certified Financial Services Representative (CFSR)

Anti-Money Laundering (AML) Certification

Financial product knowledge (banking, investments, loans) • Regulatory compliance (FINRA, SEC, AML, KYC) • Risk assessment and management • Financial needs analysis • Fraud detection and prevention • Client relationship management • Problem-solving and conflict resolution • Sales and cross-selling techniques • Confidentiality and data protection

This resume effectively showcases the candidate's expertise in financial services customer support. The professional summary clearly communicates the applicant's experience and key strengths relevant to the financial sector. The work experience section highlights specific achievements in customer service, sales, and regulatory compliance within financial institutions. The key competencies section demonstrates a comprehensive understanding of financial products, regulations, and customer service skills specific to the industry. The inclusion of relevant certifications, professional development, and volunteer experience further reinforces the candidate's commitment to financial services and customer education. The achievement section provides concrete examples of the candidate's success in improving customer satisfaction and operational efficiency.

This hospitality customer service resume example is crafted for customer service professionals in the hospitality industry. It highlights skills such as guest relations, reservation management, and the ability to create memorable experiences for diverse clientele.

Isabella Rossi

[email protected] - (555) 802-4680 - Seattle, WA

Charismatic Hospitality Customer Service Professional with 8+ years of experience in luxury hotels and resorts. Skilled in providing exceptional guest experiences, managing complex reservations, and resolving guest concerns with finesse. Multilingual with a passion for cultural sensitivity and creating memorable stays for international travelers. Seeking to bring a blend of warm hospitality and efficient service to a world-class hotel brand.

Guest Relations Manager

Grand Luxe Resort & Spa

07/2018 - Present

Seattle, WA

• Oversee a team of 15 front desk and concierge staff, ensuring seamless check-in/out processes and personalized guest services
• Implement a guest preference program, resulting in a 25% increase in repeat bookings and a 30% boost in positive reviews
• Manage VIP guest experiences, including coordinating special requests and arranging bespoke activities
• Resolve complex guest issues, maintaining a 99% guest satisfaction rate and a 40% decrease in formal complaints
• Collaborate with various departments to enhance overall guest experience, from room service to spa treatments

Front Desk Supervisor

Cityscape Boutique Hotel

03/2015 - 06/2018

• Managed daily front desk operations, including reservations, check-ins, and guest inquiries
• Trained new staff on hotel policies, reservation systems, and customer service best practices
• Implemented an upselling strategy for room upgrades and amenities, increasing revenue by 15%

Bachelor of Science - Hospitality Management

Seattle International University

Certified Hospitality Supervisor (CHS)

Luxury Hospitality Management Certification

Guest relations and hospitality • Reservation management systems (Opera PMS, SABRE) • Conflict resolution and problem-solving • Upselling and cross-selling techniques • Cultural sensitivity and etiquette • Event planning and coordination • Revenue management principles • Health and safety protocols • Multilingual customer service (English, Italian, Spanish)

This resume effectively highlights the candidate's expertise in hospitality customer service. The professional summary clearly communicates the applicant's experience in luxury hospitality settings and emphasizes key strengths such as cultural sensitivity and creating memorable guest experiences. The work experience section showcases specific achievements in improving guest satisfaction, managing teams, and implementing successful programs that boost revenue and repeat bookings. The key skills section demonstrates a comprehensive understanding of hospitality-specific competencies, including reservation systems and revenue management principles. The inclusion of relevant certifications, professional development, and language skills further reinforces the candidate's commitment to excellence in hospitality. The achievement section provides concrete examples of recognition and impactful initiatives, while the volunteer experience shows ongoing dedication to the industry.

This Software as a Service (SaaS) customer service resume example is designed for customer service professionals specializing in the SaaS industry. It emphasizes technical knowledge, ability to guide users through software features, and skills in managing customer success and retention.

[email protected] - (555) 913-5791 - San Francisco, CA

Results-driven SaaS Customer Service Specialist with 6+ years of experience supporting enterprise-level software solutions. Adept at guiding clients through complex software implementations, troubleshooting technical issues, and driving product adoption. Committed to maximizing customer success and retention through proactive support and strategic account management. Seeking to leverage deep SaaS expertise and customer success skills in a dynamic tech company.

Senior Customer Success Manager

CloudSoft Solutions

05/2019 - Present

San Francisco, CA

• Manage a portfolio of 50+ enterprise clients with a total ARR of $5M, achieving a 95% retention rate
• Lead product onboarding and training sessions, resulting in a 40% increase in feature adoption rates
• Develop and implement customer success strategies, contributing to a 25% growth in upsells and cross-sells
• Collaborate with product team to translate customer feedback into feature enhancements, influencing product roadmap
• Mentor junior team members on SaaS best practices and advanced troubleshooting techniques

Technical Support Specialist

InnoTech SaaS

06/2016 - 04/2019

• Resolved 50+ daily technical inquiries via phone, email, and chat, maintaining a 98% customer satisfaction score
• Created and maintained knowledge base articles, reducing repeat queries by 30%
• Assisted in beta testing new features, providing critical feedback to development team

Bachelor of Science - Information Technology

San Francisco Institute of Technology

SaaS platform expertise • Customer onboarding and training • Technical troubleshooting • API integration support • User adoption strategies • Account management and retention • Product feedback collection and analysis • Upselling and cross-selling techniques • CRM software proficiency (Salesforce, Gainsight) • SQL • JavaScript • API documentation and integration • Data analysis tools (Tableau, Power BI)

This resume effectively showcases the candidate's expertise in SaaS customer service and success. The professional summary clearly communicates the applicant's experience with enterprise-level software solutions and emphasizes key strengths in customer retention and product adoption. The work experience section highlights specific achievements in managing high-value accounts, improving feature adoption rates, and contributing to upsells and cross-sells. The key competencies section demonstrates a comprehensive understanding of SaaS-specific skills, including technical troubleshooting and user adoption strategies. The inclusion of relevant certifications, professional development, and technical skills further reinforces the candidate's commitment to staying current in the fast-paced SaaS industry. The achievement section provides concrete examples of the candidate's impact on customer success metrics, while the volunteer experience shows ongoing dedication to the tech community.

Guidance for Writing a Customer Service Resume

A well-structured customer service resume should typically include the following sections:

• Contact Information
• Professional Summary or Objective
• Work Experience
• Certifications (if applicable)
• Achievements or Awards
• Additional Sections (e.g., Languages, Volunteer Experience)

This structure allows you to present your qualifications clearly and concisely, making it easy for hiring managers to assess your suitability for the role.

For customer service professionals, a chronological or hybrid resume layout is often most effective:

• Chronological: Best for those with a steady career progression in customer service. It highlights your work history and career growth.
• Hybrid: Ideal if you want to emphasize both your skills and work experience. It allows you to showcase your customer service abilities prominently while still detailing your work history.

Choose the layout that best presents your strengths and aligns with the specific customer service role you're applying for.

Your resume header should be clear and professional, including:

• Full Name (in a larger font)
• Professional Title (e.g., "Customer Service Representative" or "Customer Success Manager")
• Phone Number
• Email Address
• Location (City and State/Country)
• LinkedIn Profile URL (optional but recommended)

Ensure all information is current and that your email address is professional.

Sarah Johnson Customer Service Team Lead (555) 123-4567 | [email protected] Chicago, IL | linkedin.com/in/sarahjohnson

Why it works

The good example provides clear, professional information that allows the hiring manager to easily contact the candidate. It includes a professional title that immediately conveys the candidate's level of experience.

Your resume summary should be a concise overview of your customer service experience, skills, and what you can bring to the role. It should:

• Highlight your years of experience in customer service
• Mention 1-2 key skills relevant to the job
• Include a notable achievement or qualification
• Align with the specific customer service role you're applying for

Tailor your summary to each job application , focusing on the qualities and experiences most relevant to that particular position.

Dedicated Customer Service Representative with 5+ years of experience in high-volume call centers. Skilled in conflict resolution and maintaining a 98% customer satisfaction rate. Fluent in English and Spanish, with a track record of reducing call handling times by 20% through efficient problem-solving techniques.

This summary effectively highlights the candidate's experience, key skills, and specific achievements. It provides quantifiable results and mentions language skills, which can be valuable in customer service roles.

Common customer service responsibilities include:

• Responding to customer inquiries via phone, email, chat, or in person
• Resolving customer complaints and issues
• Processing orders, refunds, and exchanges
• Providing product or service information
• Maintaining customer records and documenting interactions
• Escalating complex issues to appropriate departments
• Identifying and assessing customers' needs to achieve satisfaction
• Following up with customers to ensure issue resolution
• Adhering to company policies and procedures
• Maintaining knowledge of products, services, and company updates

When describing your responsibilities on your resume, focus on those most relevant to the job you're applying for and try to quantify your achievements where possible.

Your work experience section should showcase your customer service roles, highlighting your accomplishments and the value you brought to previous employers. For each position, include:

• Company name
• Dates of employment
• 3-5 bullet points describing your key responsibilities and achievements

Focus on quantifiable achievements and specific examples of how you improved customer satisfaction, increased efficiency, or contributed to the company's goals.

• Manage 50+ customer interactions daily via phone and email, maintaining a 97% satisfaction rate
• Implemented a new ticketing system that reduced response times by 30%
• Recognized as "Employee of the Month" 3 times for exceptional customer problem-solving
• Train and mentor new hires on company policies and customer service best practices
• Collaborate with product team to provide customer feedback, contributing to 5 product improvements

This example provides specific details about the candidate's responsibilities and achievements. It quantifies results, mentions recognition received, and shows how the candidate contributed to the company beyond basic duties.

If you're new to customer service, focus on transferable skills and relevant experiences:

• Highlight any customer-facing experiences from other jobs, internships, or volunteer work
• Emphasize soft skills crucial for customer service, such as communication, problem-solving, and patience
• Include relevant coursework, projects, or certifications related to customer service
• Showcase any experience working in team environments or handling conflict resolution
• Mention proficiency in tools commonly used in customer service (e.g., CRM software, Microsoft Office)

Remember to tailor your resume to the specific customer service role you're applying for, emphasizing the skills and experiences most relevant to that position.

What's the Best Education for a Customer Service Resume?

While specific educational requirements can vary depending on the role and company, generally for customer service positions:

• A high school diploma or equivalent is often the minimum requirement
• Associate's or Bachelor's degrees in fields like Business, Communications, or Psychology can be beneficial
• Specialized courses in Customer Service, Conflict Resolution, or Sales can add value

When listing your education, include:

• Degree or diploma earned
• Institution name
• Graduation date (or expected graduation date)
• Relevant coursework or academic achievements (if applicable)

If you have extensive work experience, you can place the education section after your work history. For recent graduates or those with limited experience, consider placing education near the top of your resume.

Hard skills are specific, teachable abilities that are easy to quantify. For customer service roles, consider including:

• Proficiency in CRM software (e.g., Salesforce, Zendesk)
• Typing speed (if relevant to the role)
• Language skills (especially for roles serving diverse customer bases)
• Data entry and database management
• Knowledge of specific industry software or tools
• Familiarity with help desk ticketing systems
• Experience with remote support tools
• Proficiency in Microsoft Office Suite or Google Workspace
• Basic troubleshooting skills (particularly for technical support roles)
• Social media management (for roles involving social media customer service)

Remember to tailor these skills to the specific job requirements mentioned in the posting.

Soft skills are personal attributes that enable someone to interact effectively with others. For customer service roles, essential soft skills include:

• Communication (both verbal and written)
• Active listening
• Problem-solving
• Conflict resolution
• Adaptability
• Time management
• Attention to detail
• Stress management
• Positive attitude

When listing soft skills, it's important to demonstrate these qualities through your work experiences rather than simply listing them. Use specific examples of how you've applied these skills in previous roles.

Certifications can demonstrate your commitment to professional development and enhance your credibility. Some valuable certifications for customer service professionals include:

• Customer Service Certification (CSS) from the Customer Service Institute of America
• Certified Customer Service Professional (CCSP) from the National Customer Service Association
• ITIL Foundation Certification for IT service management
• HDI Customer Service Representative Certification
• Salesforce Certified Service Cloud Consultant
• HubSpot Customer Service Certification
• LinkedIn Learning Customer Service Certificates

When listing certifications, include the full name of the certification, the issuing organization, and the date earned or expiration date if applicable.

To create a standout customer service resume:

• Tailor your resume to the specific job description, highlighting relevant skills and experiences
• Use action verbs to describe your accomplishments (e.g., "resolved," "implemented," "improved")
• Quantify your achievements with specific numbers and percentages where possible
• Showcase your problem-solving abilities with concrete examples
• Highlight any experience with relevant software or tools
• Include any awards or recognition you've received for customer service excellence
• Proofread carefully to ensure there are no spelling or grammatical errors
• Keep the design clean and professional, using a legible font and consistent formatting

Remember, your resume is often the first impression you make on a potential employer, so make it count!

The best resume length for a customer service resume depends on your experience level:

• Entry-level or early career (0-3 years of experience): Aim for a one-page resume
• Mid-level (3-10 years of experience): One to two pages is appropriate
• Senior-level or management (10+ years of experience): Two pages are acceptable, focusing on the most recent and relevant experiences

Regardless of length, ensure that every piece of information on your resume is relevant and adds value to your application. Quality is more important than quantity – it's better to have a concise, well-crafted single page than two pages filled with irrelevant information.

The focus of a customer service resume should be on demonstrating your ability to provide excellent service and solve customer problems effectively. Key areas to emphasize include:

• Customer interaction skills: Highlight your ability to communicate clearly, listen actively, and empathize with customers.
• Problem-solving abilities: Showcase instances where you've resolved complex customer issues or improved service processes.
• Achievements and metrics: Include quantifiable results, such as customer satisfaction scores, resolution rates, or sales figures.
• Relevant technical skills: Mention proficiency in CRM software, ticketing systems, or other tools specific to the role.
• Adaptability: Emphasize your ability to handle various customer personalities and adapt to changing situations.
• Industry knowledge: If applying for a specialized customer service role, highlight your understanding of the industry and its unique challenges.

Remember to tailor your resume to the specific job description, focusing on the skills and experiences most relevant to the position you're applying for.

Crafting an effective customer service resume is a crucial step in landing your ideal position in this dynamic field. By following the guidelines and examples provided in this comprehensive guide, you can write a resume that showcases your unique skills, experiences, and achievements in customer service. To build your resume, sign up for Huntr today .

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Top 12 Customer Service Representative Skills to Put on Your Resume

In today's customer-centric market, the role of a customer service representative is more critical than ever, demanding a unique blend of soft and technical skills. A standout resume for this position showcases a well-rounded skill set that highlights the applicant's ability to engage effectively with customers, solve problems efficiently, and contribute to the overall customer experience.

Customer Service Representative Skills

• Microsoft Dynamics
• Oracle Service Cloud

Zendesk is a customer service platform designed to help businesses manage customer support requests and interactions through various channels such as email, chat, and social media in an integrated and efficient manner.

Why It's Important

Zendesk is important for a Customer Service Representative because it provides an integrated platform for managing customer interactions across multiple channels (email, chat, social media), streamlining support tasks, and enhancing customer satisfaction through efficient and personalized service.

How to Improve Zendesk Skills

Improving Zendesk for a Customer Service Representative involves enhancing efficiency, personalizing customer interactions, and leveraging automation and integrations. Here are concise ways to achieve this:

Customize Views : Tailor your Zendesk views to prioritize tickets based on urgency, ensuring quicker responses to critical issues. Zendesk Views .

Use Macros : Create and utilize macros for common responses to save time. Zendesk Macros .

Leverage Knowledge Base : Integrate and promote the use of your knowledge base to help customers find answers quickly and reduce ticket volume. Zendesk Guide .

Automate Workflows : Set up triggers and automations to streamline ticket routing and responses. Zendesk Automations and Triggers .

Analyze Reports : Use Zendesk’s reporting tools to analyze performance and identify areas for improvement. Zendesk Reporting and Analytics .

Integrate Apps : Utilize the Zendesk Marketplace to find apps and integrations that can enhance your workflow. Zendesk Marketplace .

Personalize Customer Interaction : Use customer information and history to personalize your interactions, making customers feel valued. Zendesk Customer Context.

By focusing on these areas, a Customer Service Representative can significantly improve their efficiency and effectiveness in using Zendesk, leading to improved customer satisfaction and productivity.

How to Display Zendesk Skills on Your Resume

2. Salesforce

Salesforce is a cloud-based customer relationship management (CRM) platform that enables customer service representatives to manage customer interactions, track customer information, and resolve issues efficiently, all in one place.

Salesforce is important for a Customer Service Representative because it centralizes customer information, streamlines service processes, and enables personalized, efficient support, enhancing customer satisfaction and loyalty.

How to Improve Salesforce Skills

To improve Salesforce for a Customer Service Representative, consider the following short and concise strategies:

Customize and Utilize the Service Console: Optimize the Service Console for efficiency by customizing it to include all necessary customer information and tools in one place.

Automate Repetitive Tasks with Workflow Rules: Use Workflow Rules to automate tasks such as email notifications and task assignments, reducing manual work.

Implement Knowledge Base: Leverage Salesforce Knowledge to create a centralized knowledge base that helps representatives quickly find answers to common customer questions.

Enhance Communication with Omni-Channel: Integrate Omni-Channel to efficiently manage and route customer cases from various channels directly to the most appropriate representative.

Leverage Analytics for Insights: Use Einstein Analytics to analyze customer service metrics and gain insights into performance and customer satisfaction, enabling data-driven decision-making.

Train and Upskill Regularly: Encourage regular participation in Trailhead , Salesforce's free online learning platform, to ensure representatives are up-to-date with the latest features and best practices.

Implementing these strategies can significantly enhance the efficiency and effectiveness of customer service operations within Salesforce.

How to Display Salesforce Skills on Your Resume

3. LiveChat

LiveChat is a real-time messaging application designed to facilitate instant online support and communication between customer service representatives and customers through a website interface.

LiveChat is crucial for a Customer Service Representative as it enables real-time, personalized customer support, enhancing satisfaction and resolving issues promptly.

How to Improve LiveChat Skills

Improving LiveChat for a Customer Service Representative involves enhancing response quality, speed, and overall customer satisfaction. Here are concise strategies:

Use Canned Responses Wisely : Prepare and use pre-written responses for common questions to improve response time. Chatbot's guide on canned responses.

Understand Customer History : Quickly review past interactions to provide personalized support. Zendesk's customer history insights.

Continuous Training : Regularly update knowledge on products/services and customer service best practices. Customer Service Training.

Implement Chatbots for Basic Inquiries : Use chatbots to handle straightforward questions, freeing up human agents for more complex issues. Benefits of chatbots in customer service .

Encourage Feedback : Post-chat surveys can identify areas of improvement. Creating effective customer surveys.

Monitor and Analyze Chat Metrics : Regularly review metrics like response time and customer satisfaction scores to identify improvement areas. LiveChat's guide on chat analytics.

Leverage Multimedia : Use images, GIFs, and videos when appropriate to provide clearer explanations. Using visuals in customer support.

Implementing these strategies effectively can significantly enhance the LiveChat experience for both customer service representatives and customers.

How to Display LiveChat Skills on Your Resume

4. Intercom

Intercom is a customer communication platform that enables customer service representatives to engage, support, and connect with customers through personalized, messenger-based experiences.

Intercom is crucial for a Customer Service Representative because it enables efficient, real-time communication with customers, allowing for prompt resolution of inquiries and issues, enhancing customer satisfaction and loyalty.

How to Improve Intercom Skills

To improve your use of Intercom as a Customer Service Representative, focus on these key strategies:

Customize Chatbots for Efficiency : Utilize Intercom's chatbots to handle routine inquiries, allowing you to focus on more complex customer issues. Customize chatbots to reflect common questions and your company's tone. Learn more about Intercom chatbots .

Utilize Saved Replies : Increase response speed by creating saved replies for frequently asked questions. This not only improves efficiency but also ensures consistency in your responses. Explore how to create saved replies .

Segment Your Customers : Use Intercom's segmentation features to categorize customers based on their behavior, preferences, or past interactions. This allows for more personalized and effective communication. Read about segmentation on Intercom .

Monitor Performance Analytics : Regularly review your performance analytics within Intercom to identify areas of improvement in your response times and customer satisfaction. Use this data to refine your approach. Dive into analytics with Intercom .

Attend Intercom Workshops and Webinars : Continuously improve your skills by participating in Intercom's educational programs. These sessions can provide you with new strategies and insights into platform features. Check out Intercom's learning resources .

By implementing these strategies, you can enhance your efficiency and effectiveness as a Customer Service Representative using Intercom.

How to Display Intercom Skills on Your Resume

5. Freshdesk

Freshdesk is a cloud-based customer service software that enables customer service representatives to manage support tickets, communicate with customers through multiple channels, and automate repetitive tasks to enhance customer support efficiency.

Freshdesk is important for a Customer Service Representative because it streamlines customer support processes, enabling efficient ticketing, communication, and issue resolution, thereby improving customer satisfaction and productivity.

How to Improve Freshdesk Skills

To enhance Freshdesk for Customer Service Representatives, consider the following strategies:

Automate Repetitive Tasks : Utilize Freshdesk's automation features to handle repetitive inquiries and actions, enabling representatives to focus on more complex issues.

Leverage AI and Bots : Integrate Freddy AI for ticket sorting, prioritization, and even initial responses to common questions, improving response times and efficiency.

Knowledge Base Utilization : Develop and maintain a comprehensive, easily navigable knowledge base that customers and representatives can use to quickly find solutions, reducing ticket volume.

Feedback and Training : Regularly collect feedback from representatives on the Freshdesk interface and workflow. Use this feedback for targeted training sessions and improvements.

Customize the Workspace : Tailor the Freshdesk workspace to fit the needs of your team, including custom ticket views, shortcuts, and widgets that streamline their workflow.

By focusing on these areas, you can significantly improve the efficiency and satisfaction of Customer Service Representatives working with Freshdesk.

How to Display Freshdesk Skills on Your Resume

6. Microsoft Dynamics

Microsoft Dynamics is a suite of enterprise resource planning (ERP) and customer relationship management (CRM) software applications designed to help businesses manage their operations, improve customer interactions, and streamline service delivery processes. For a Customer Service Representative, it provides tools to manage customer information, track service requests, and deliver efficient support.

Microsoft Dynamics is crucial for a Customer Service Representative because it provides a comprehensive platform for managing customer information, interactions, and service requests, enabling personalized and efficient support.

How to Improve Microsoft Dynamics Skills

Improving Microsoft Dynamics for a Customer Service Representative involves enhancing efficiency, personalization, and access to information. Here’s a concise guide:

Leverage AI for Automation : Utilize AI-driven insights and automation within Dynamics to speed up case resolution and provide personalized customer interactions. Microsoft Dynamics 365 AI can help in predicting customer needs and automating routine inquiries.

Integrate Omnichannel Support : Implement Dynamics 365 Omnichannel for Customer Service to offer seamless service across various channels (email, chat, phone, social media), ensuring a consistent customer experience.

Utilize Unified Interface : Use the Dynamics 365 Unified Interface to streamline workflows and improve navigation. This ensures that customer service representatives have quick access to necessary information. Unified Interface documentation provides guidelines on customization for better usability.

Enhance Knowledge Management : Implement Dynamics 365 Customer Service Insights to analyze customer service trends and identify common issues. This helps in creating a comprehensive knowledge base for faster resolution of customer queries.

Customize and Automate Workflows : Tailor Dynamics 365 to fit your specific business processes by customizing and automating workflows. This reduces manual tasks and improves efficiency. The Power Automate integration can streamline processes across various applications.

Invest in Training : Continuously train customer service representatives on Dynamics 365 features and updates. Microsoft Learn offers specific training for Dynamics 365 that can enhance their skills and productivity.

By focusing on these areas, you can significantly enhance the efficiency and effectiveness of customer service representatives using Microsoft Dynamics.

How to Display Microsoft Dynamics Skills on Your Resume

JIRA is a project management and issue tracking software designed to help teams plan, track, and manage tasks and customer support requests efficiently.

JIRA is important for a Customer Service Representative because it enables efficient tracking and management of customer issues and requests, ensuring timely resolutions and enhancing customer satisfaction.

How to Improve JIRA Skills

Improving JIRA for a Customer Service Representative involves enhancing efficiency, organization, and communication. Here are concise strategies:

Customize Dashboards : Tailor your JIRA dashboard to display relevant customer service metrics and issues. Dashboard customization guide.

Use Filters and Subscriptions : Create filters for quickly accessing issues relevant to customer service and subscribe to these filters for regular updates. Filter subscription instructions .

Implement Automation : Automate repetitive tasks such as ticket assignments and status updates to save time. JIRA automation guide .

Leverage Service Level Agreements (SLAs) : Configure SLAs to ensure timely responses and resolutions for customer issues. SLA configuration steps.

Integrate with Customer Communication Platforms : Use apps or integrations to connect JIRA with email, chat, or social media platforms for streamlined customer communication. Marketplace for integrations .

Optimize Issue Types, Fields, and Workflows : Customize these elements to align with customer service processes, making issue tracking and management more efficient. Customizing JIRA workflows .

Educate and Train : Ensure all customer service representatives are well-trained on using JIRA effectively. Atlassian University .

By focusing on these areas, you can significantly improve the usability and effectiveness of JIRA for customer service representatives, enhancing both team productivity and customer satisfaction.

How to Display JIRA Skills on Your Resume

Slack is a digital communication platform that enables teams to collaborate and communicate through channels, direct messages, and file sharing, streamlining the workflow and customer support processes.

Slack is crucial for a Customer Service Representative as it facilitates instant communication, enables quick problem-solving with team collaboration, and ensures efficient handling of customer inquiries and issues.

How to Improve Slack Skills

To enhance Slack for Customer Service Representatives:

Integrate CRM Tools : Connect your Customer Relationship Management (CRM) system to Slack using Slack integrations for real-time customer data access.

Use Bots for Automation : Implement bots like Chatlio or HubSpot to automate responses and ticket creation.

Customize Notifications : Set up custom notifications to prioritize messages from clients or team updates.

Create Dedicated Channels : Organize channels for different clients or support topics for easier management and quicker response times.

Implement Slack Huddles : Use Slack Huddles for quick, informal voice conversations to resolve complex issues faster.

Leverage Slack Shortcuts : Use shortcuts to streamline repetitive tasks and improve response efficiency.

Continuous Training : Regularly update and train on the latest Slack features and integrations to ensure optimal use and customer service delivery.

By focusing on these areas, Customer Service Representatives can significantly improve their efficiency and effectiveness in Slack.

How to Display Slack Skills on Your Resume

HubSpot is a cloud-based customer relationship management (CRM) platform that offers tools to help customer service representatives manage interactions, track customer inquiries, and provide efficient support through various channels, enhancing customer experience and satisfaction.

HubSpot is important for a Customer Service Representative because it centralizes customer interactions, providing tools for efficient communication, issue resolution, and tracking customer satisfaction, ultimately enhancing the customer service experience.

How to Improve HubSpot Skills

Improving your HubSpot experience as a Customer Service Representative involves leveraging its full suite of tools and integrations to enhance customer interactions and streamline your workflow. Here are concise steps:

Utilize HubSpot Academy : Enhance your skills by completing relevant courses and certifications in customer service and CRM software management.

Customize Your Dashboard : Tailor your HubSpot dashboard to display key customer service metrics for quick access. Learn how to customize your dashboard.

Automate Routine Tasks : Use HubSpot's Workflows to automate repetitive tasks like email follow-ups, task assignments, and ticket status updates.

Integrate with Other Tools : Connect HubSpot with other tools you use for customer service. Explore HubSpot's App Marketplace for integrations like Slack, Zendesk, and more.

Leverage the Knowledge Base : Create and manage a knowledge base to help customers find answers quickly and reduce the volume of incoming queries.

Monitor Customer Feedback : Utilize Customer Feedback Tools to gather and act on customer satisfaction scores and feedback to continually improve your service.

Personalize Customer Interactions : Make use of HubSpot's Personalization Tokens in your emails and messages to enhance customer experience.

Constantly Analyze and Optimize : Regularly review your performance through HubSpot's analytics and Reporting tools to identify areas for improvement.

By focusing on these areas, you can significantly enhance your efficiency and effectiveness as a Customer Service Representative using HubSpot.

How to Display HubSpot Skills on Your Resume

SAP is a software system designed for enterprise resource planning (ERP) that helps businesses manage and integrate their core processes, including customer service, sales, finance, and supply chain management. For a Customer Service Representative, SAP can be used to access customer information, process orders, monitor service issues, and provide customer support and analytics.

SAP is important for a Customer Service Representative because it integrates customer data and processes, enabling efficient handling of customer inquiries, orders, and issues, thus improving service quality and customer satisfaction.

How to Improve SAP Skills

Improving SAP for a Customer Service Representative involves optimizing system performance, enhancing user interface, and streamlining processes. Here’s a concise guide:

Customize User Interface : Tailor the SAP Fiori user interface to meet specific needs of customer service tasks for efficiency. Learn more about customizing Fiori .

Use SAP Business Workflow : Automate routine tasks to save time and reduce errors. This improves response times for customer inquiries. Explore SAP Business Workflow .

Leverage SAP Knowledge Management : Improve access to information and resources to resolve customer issues faster. Dive into SAP Knowledge Management .

Integrate SAP CRM : Ensure seamless integration with SAP Customer Relationship Management for a 360-degree view of customer interactions. Understand SAP CRM integration .

Optimize Performance : Use SAP Solution Manager to monitor and optimize system performance, ensuring smooth operation of customer service functions. Check SAP Solution Manager capabilities .

Train and Support Staff : Continuously train customer service representatives on SAP updates and provide quick access to support resources. Explore SAP Training and Certification .

Implement SAP Service Cloud : Upgrade customer service experience with SAP Service Cloud, offering omnichannel customer engagement. Learn about SAP Service Cloud.

By focusing on these areas, Customer Service Representatives can enhance their efficiency and effectiveness in handling customer inquiries and issues through SAP.

How to Display SAP Skills on Your Resume

11. Oracle Service Cloud

Oracle Service Cloud is an integrated suite of cloud-based customer service and support solutions, enabling Customer Service Representatives to manage customer interactions, inquiries, and service requests across multiple channels, efficiently and effectively.

Oracle Service Cloud is important for a Customer Service Representative because it provides a comprehensive suite of tools to manage customer interactions across multiple channels efficiently, ensuring a personalized and seamless customer experience.

How to Improve Oracle Service Cloud Skills

Improving Oracle Service Cloud for a Customer Service Representative involves enhancing efficiency, knowledge access, and customer interaction. Here are concise strategies:

Leverage Knowledge Base : Use and continuously update the knowledge base for faster resolution of customer queries. Oracle's guide on knowledge management can be invaluable.

Utilize Automation and AI : Implement automation for repetitive tasks and AI for customer interaction and support ticket categorization. Oracle AI Solutions can provide insights.

Training and Development : Regularly train representatives on the Oracle Service Cloud features and updates. Oracle's Learning Subscription offers comprehensive training resources.

Customize the Interface : Personalize the workspace to suit the needs of the representatives for quicker access to frequently used tools. Oracle provides customization options for this purpose.

Feedback Mechanism : Implement a feedback system for customers to rate their service experience. Use this data to improve. Oracle Service Cloud's feedback management can facilitate this.

Integration with Other Systems : Ensure Oracle Service Cloud is integrated with CRM, ERP, and other systems for a unified view of the customer. Check Oracle Cloud Marketplace for integration options.

Regular Review and Optimization : Conduct regular performance reviews and utilize Oracle Service Cloud's analytics to optimize operations. The Analytics and Reporting feature is designed for this.

By focusing on these areas, Customer Service Representatives can significantly improve their efficiency and effectiveness when using Oracle Service Cloud.

How to Display Oracle Service Cloud Skills on Your Resume

12. Zoho Desk

Zoho Desk is a cloud-based customer service software designed to help customer service representatives manage and resolve customer inquiries, support tickets, and interactions efficiently from a unified platform.

Zoho Desk is important for a Customer Service Representative because it streamlines customer service operations, centralizing ticket management, automating workflows, and providing tools for quicker response and resolution, ultimately enhancing customer satisfaction.

How to Improve Zoho Desk Skills

Improving Zoho Desk for a Customer Service Representative involves focusing on efficiency, automation, and personalization. Here are concise strategies with external links for detailed guidance:

Automate Repetitive Tasks : Use Zoho Desk's Workflow Automation to automate routine tasks like ticket assignment, alerts, and responses to common queries.

Customize Ticket Views : Organize and prioritize tickets by customizing views. This Zoho Desk guide helps set up views based on criteria like urgency, type, or customer.

Utilize Knowledge Base : Improve response times by utilizing and contributing to the Zoho Desk Knowledge Base. This ensures customers and representatives quickly find solutions to common problems.

Leverage Zoho Desk’s AI : Use ZIA, Zoho’s AI, for suggestions on responses, ticket categorization, and sentiment analysis. Learn more about ZIA here .

Enhance Skills with Training : Regularly update skills through Zoho Desk's training resources. Access various courses and certifications here.

Feedback and Continuous Improvement : Encourage and analyze customer feedback through Zoho Desk to continuously improve service quality. Implement changes based on feedback analysis .

Integrate with Other Apps : Use Zoho Desk’s integrations with other Zoho apps and third-party tools for a seamless workflow. Explore integration options here .

By focusing on these strategies, a Customer Service Representative can significantly improve their efficiency and effectiveness in using Zoho Desk.

How to Display Zoho Desk Skills on Your Resume

Related Career Skills

• Insurance Customer Service Representative
• Customer Service Administrator
• Customer Service Advisor
• Customer Service Agent
• Customer Service Analyst
• Customer Service Assistant