cisco voip support engineer resume

Cisco Voice Engineer Resume Guide

Cisco Voice Engineers are responsible for the installation and maintenance of voice-over IP (VoIP) systems. They configure, install, troubleshoot and maintain Cisco VoIP products including routers, switches, call processing platforms as well as associated software applications. They also provide technical support to customers on various network related issues.

Cisco voice engineering is your specialty, and you know it. But hiring managers may not be aware of your expertise yet. To put yourself in the running for a great job opportunity, you must write an impressive resume that stands out from other applicants.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

Table of Contents

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Cisco Voice Engineer Resume Sample

Georgiana White Cisco Voice Engineer

[email protected] 041-103-6318 linkedin.com/in/georgiana-white

Professional Cisco Voice Engineer with 10+ years of experience in designing, configuring and troubleshooting Cisco Unified Communications products. Proven track record in deploying complex VoIP systems for medium-to-large enterprises across multiple industries. Skilled at providing remote technical support to customers worldwide and working collaboratively with cross-functional teams on new projects. Looking to join ABC’s team as a Senior Network Engineer for its managed voice services division.

Cisco Voice Engineer, Employer A Shreveport, Jan 2018 – Present

• Actively monitored and maintained over 500 Cisco voice networks, resulting in a 30% decrease of outages due to network issues.
• Streamlined the installation process for new telecommunication systems by programming 175+ Voice Over IP systems with customized configurations, increasing efficiency by 50%.
• Resolved complex technical problems related to PBXs & VoIP networks within 2 hours on average; reduced customer service complaints concerning slow response times by 40%.
• Programmed 300+ Cisco Unified Communications Manager platforms remotely using Python scripting language, optimizing usage and improving performance results significantly.
• Implemented advanced Call Center routing strategies that increased productivity of call agents by 25%, contributing an additional $8,000 monthly in revenue growth for the business.

Cisco Voice Engineer, Employer B Phoenix, Mar 2012 – Dec 2017

• Compiled and implemented a comprehensive communications architecture of Cisco Voice products on over 300+ client networks, resulting in an 8% decrease in operational costs.
• Developed and maintained complex VoIP systems comprising of Call Manager Express, Unified Communications Manager (CUCM), Unity Connection and other peripheral components; streamlined call routing processes by 20%.
• Utilized packet capture technologies such as Wireshark & Tcpdump to analyze traffic patterns for voice quality assurance and troubleshooting purposes; identified over 150 performance issues with the network infrastructure that were then resolved promptly.
• Efficiently deployed new CUCM clusters across multiple locations within tight deadlines while maintaining 100% uptime during cutovers; significantly reduced customer complaints related to faulty communication services by 50%.
• Optimized existing telephony configurations through regular firmware updates, configuration changes & system audits; increased end-user satisfaction levels by 45%.
• Cisco Unified Communications Manager
• VoIP Protocols
• Voice Gateways
• CUCM Administration
• Cisco Call Manager
• IP Telephony

Bachelor of Science in Computer Networking Educational Institution XYZ Nov 2011

Certifications

Cisco Certified Voice Professional (CCVP) Cisco Systems May 2017

Related Resume Examples

• Network Engineer
• Field Engineer

1. Summary / Objective

A resume summary for a Cisco Voice Engineer should highlight your expertise in designing, deploying and troubleshooting VoIP systems. You can also mention any certifications you have obtained such as CCNA or CCNP Voice, the number of successful projects you have completed, and how many years of experience you have working with Cisco voice technologies.

Below are some resume summary examples:

Driven Cisco Voice Engineer with 10+ years of experience designing, implementing, and managing voice and video networks. Experienced in the installation, configuration, troubleshooting and maintenance of Cisco Unified Communication systems. Proven ability to develop innovative solutions that reduce operational costs while improving user satisfaction. Seeking to join ABC Tech as a Senior Cisco Voice Engineer where I can use my expertise to build world-class technology infrastructures.

Skilled Cisco Voice Engineer with 10+ years of experience in designing, installing and configuring Cisco Unified Communications systems. Successful track record of providing technical support for VoIP phone systems including troubleshooting network issues, resolving performance-related problems and optimizing system configurations. Experienced in deploying IP phones to remote locations using SCCP protocol and managing multiple voice networks across various platforms.

Talented Cisco Voice Engineer with 8+ years of experience in designing, implementing and managing Cisco IP Telephony solutions. Experienced in advanced technologies such as Unified Communications Manager (CUCM), Unity Connection, UCCX/UCCE and Call Manager Express (CME). Proven track record of successful deployment projects for 70 customers across various verticals. Skilled at troubleshooting complex VoIP issues to ensure maximum uptime for customer networks.

Well-rounded Cisco Voice Engineer with 8+ years of experience in designing, installing, configuring, and troubleshooting VoIP systems. Skilled in deploying Cisco Unified Communications Manager (CUCM), Unity Connection (UCCX) and Expressway Core technologies to improve the efficiency of communication infrastructures. Seeking to join ABC Tech as a senior engineer to leverage my expertise and knowledge for their global reach.

Energetic Cisco Voice Engineer with 8+ years of experience designing, implementing, and troubleshooting Cisco VoIP networks. Experienced in developing scalable solutions for large-scale enterprise environments while consistently meeting customer requirements and expectations. Seeking to join ABC Tech as a Senior Network Administrator where I can utilize my knowledge of the latest technologies to drive business success.

Proficient Cisco Voice Engineer with 7+ years of experience in planning, designing, and implementing voice networks for small to medium-sized businesses. At XYZ Inc., managed the installation and configuration of Cisco VoIP systems across 10 locations. Maintained 99% uptime on all network services over a period of 3 years. Developed automated processes which reduced system administration time by 40%.

Passionate and experienced Cisco Voice Engineer with 10+ years of experience designing, deploying and maintaining highly-available VoIP networks. Proven track record of optimizing performance while driving key projects to successful completion on time and within budget. In previous roles, improved network reliability by 20% and implemented a new Call Manager system in half the expected time period.

Accomplished Cisco Voice Engineer with 8+ years of experience in design, implementation and support of enterprise VoIP solutions. Highly experienced in Cisco Unified Communications Manager (CUCM), IP Phones, Unity Connection and UCCX/UCCE technologies. Demonstrated success managing complex projects from conception to completion for high-profile clients like XYZ Corporation.

2. Experience / Employment

Next comes the work history section, which should be written in reverse chronological order, with your most recent job listed first.

Stick to bullet points when writing this section; doing so allows the reader to quickly digest what you have done and accomplished. When discussing what you did, provide detail and quantifiable results where possible.

For example, instead of saying “Installed Cisco VoIP systems,” you could say, “Successfully installed 15+ complex Cisco VoIP systems within a 12-month period for clients across three states.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

• Troubleshot
• Implemented
• Administered

Other general verbs you can use are:

• Coordinated
• Demonstrated
• Facilitated
• Participated
• Reorganized
• Represented
• Spearheaded
• Streamlined

Below are some example bullet points:

• Improved voice infrastructure performance by 25%, resulting in higher customer satisfaction and greater efficiency.
• Spearheaded the installation of multiple Cisco Unified Communications Manager (CUCM) systems, VoIP networks and other communication platforms across 10+ sites within 6 months; successfully implemented new Voice over IP (VoIP) security protocols to ensure business continuity.
• Reduced downtime for voice services from 2 hours per month to under 1 hour through careful monitoring and proactive maintenance of all core components including routers, switches & gateways as well as PSTN connections using debugging tools such as Wireshark & Solarwinds Orion NPM.
• Documented detailed system designs, configurations and troubleshooting procedures for future reference that enabled faster resolution times when managing incidents or requests related to Cisco voice systems; reduced incident response time by 50%.
• Reliably maintained 24/7 uptime service levels on more than 60 PBX phone lines with zero outages reported in the last quarter despite heavy traffic volumes during peak periods while continuously optimizing routing paths between call centers & customers’ endpoints worldwide.
• Reorganized and upgraded Cisco Voice infrastructure of 25+ sites, resulting in a decrease of system downtime by 20%.
• Achieved 98% customer satisfaction ratings after successfully resolving complex technical issues within the VoIP network environment.
• Effectively led team members to manage and troubleshoot voice gateways & routers for over 75 client accounts with minimal disruption to services; reduced service calls by 35%.
• Mentored junior engineers on how to program and configure various IP telephony components such as call managers, switches and handsets; improved efficiency levels by 10%.
• Supported end-users with setting up Cisco Finesse softphones, upgrading phone software versions & installation of new hardware modules; increased user productivity by 15%.
• Structured and implemented Voice over IP and VoWiFi networks for 3 major clients, reducing installation time by 25% while increasing system reliability and uptime.
• Expedited the troubleshooting process of complex network problems to ensure that service outages were kept to a minimum; reduced resolution times from 8 hours to 4 hours on average.
• Participated in design meetings with stakeholders and vendors, providing technical expertise on Cisco voice technologies such as Call Manager, Unity Connection, Unified Communications Manager (UCM) & Collaboration Endpoints (CEP).
• Accurately configured routers/switches with QoS parameters/priorities according to customer requirements using IOS commands; improved data transfer performance by 45%.
• Assessed bandwidth usage patterns in order to optimize existing equipment configurations across all sites; successfully decreased overall monthly costs by $8,000 without compromising quality of service delivery or system stability levels.
• Revised Cisco Unified Communications Manager for 200+ VoIP phones, increasing call quality and reliability by 25%.
• Administered Cisco Voice Gateways to troubleshoot voice issues, reducing downtime from 2 hours to 15 minutes on average.
• Confidently configured Avaya IP Office systems with over 50 extensions; upgraded software in order to improve scalability & user experience by 10%.
• Coordinated installation of new VoIP equipment across 4 regional sites while ensuring system compatibility and network interoperability remained intact.
• Analyzed customer feedback regarding the telephone support service offered by the company, identifying areas of improvement that resulted in a 20% increase in customer satisfaction ratings within 6 months.
• Consistently maintained 200+ Cisco IP phone systems, VoIP gateways and related hardware; reduced system downtime by 30%.
• Managed the installation of over 50 new voice networks for clients across multiple industries, including retail, manufacturing and banking sectors.
• Configured routers, switches and PBXs to implement call control protocols such as H323 & SIP; improved network scalability by 40%.
• Upgraded existing networks with advanced features like unified messaging integration & QoS routing services in accordance with client specifications; increased customer satisfaction ratings from 83% to 92%.
• Demonstrated expertise in troubleshooting complex issues involving Voice VLANs, Auto-Attendant functions & Call Manager Express platforms within specified SLAs (Service Level Agreements).
• Competently implemented and configured Cisco Voice infrastructure solutions, including UCM clusters, Unity Connection Voicemail systems, Cisco Contact Centers (UCCE/UCCX) and Call Manager Express platforms; resulting in a 30% improvement in efficiency.
• Prepared detailed network diagrams to illustrate the architecture of complex voice networks for over 200 clients across multiple regions; reducing customer on-boarding time by 40%.
• Represented the company at various industry events as an expert speaker on unified communication technologies and trends; raised brand visibility by 54%.
• Formulated comprehensive disaster recovery plans to ensure high availability of all voice services during outages or service disruptions; improved uptime from 88% to 95%.
• Developed training material for internal teams that enabled them to quickly troubleshoot common issues related to Voice infrastructure components within 2 hours instead of 4 hours previously.
• Tested and validated Cisco Unified Communications Manager (CUCM), Enterprise Voice Networks, and IP Telephony solutions for over 75 customers; successfully reduced network downtime by 25%.
• Troubleshot complex voice issues within enterprise networks to ensure effective communication between users; resolved 100+ incidents in the last quarter alone.
• Advised clients on the latest telecommunication technologies available to aid with their day-to-day operations while maintaining a high level of customer satisfaction ratings at 80%.
• Introduced cost savings measures through optimizing existing call routing structures and consolidating multiple voice gateways into one system, resulting in an annual cost reduction of $25K per client site.
• Resourcefully developed custom scripts using CLI commands for automating various tasks such as setting up voicemail boxes or adding new extensions; improved overall efficiency by 30%.
• Meticulously configured and maintained Cisco VoIP networks for 15+ customers, resulting in improved call quality with fewer dropped calls.
• Facilitated the installation of over 500 IP phones across multiple offices within a 4-month period; decreased overall costs by 25%.
• Presented innovative solutions to voice application server issues that had been plaguing customer sites for months, leading to increased productivity levels by 15%.
• Installed new routers and switches on 10 customer sites while troubleshooting existing hardware problems, reducing downtime and system errors by 30%.

Even though two organizations are hiring for the same role, the skillset they want an ideal candidate to possess could differ significantly. For instance, one may be on the lookout for an individual who is proficient in Cisco Voice over IP (VoIP) technologies, while another may be looking for someone who has experience with Avaya solutions.

Therefore, it’s important to tailor the skills section of your resume to each job you are applying for. This will help ensure that applicant tracking systems recognize the keywords and phrases they’re searching for when scanning resumes.

In addition to listing relevant skills here, don’t forget to discuss them further in other sections such as work experience or summary statement.

Below is a list of common skills & terms:

• Troubleshooting and Debugging

4. Education

Mentioning your education on your resume will depend on how far along you are in your career. If you just graduated and have no prior experience, include an education section below the resume objective. However, if you have significant work experience to showcase, it may be better not to include an education section at all.

If including an education section is necessary for this role, try to mention courses or subjects related specifically to Cisco Voice Engineering that could help demonstrate your qualifications for the job.

5. Certifications

Certifications demonstrate to potential employers that you have a certain level of expertise in the field. They also show that you are committed to professional development and keeping your knowledge up-to-date.

If there is an industry certification related to the job for which you are applying, make sure it is included on your resume. This will give hiring managers confidence that they can trust in your abilities as a qualified candidate.

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Georgiana White, this would be Georgiana-White-resume.pdf or Georgiana-White-resume.docx.

7. Cover Letter

Writing a cover letter is an important part of the job application process. It should be no more than 2 to 4 paragraphs and separate from your resume. Its purpose is to provide further detail about who you are and why you’re a great fit for the role.

Cover letters give recruiters better insight into what makes you unique as a professional, allowing them to get an idea of your personality before they even meet or speak with you. They can also make all the difference when it comes to standing out against other applicants applying for the same position.

Below is an example cover letter:

Dear Paolo,

I am writing to apply for the position of Cisco Voice Engineer at XYZ Company. With more than eight years’ experience designing, deploying, and troubleshooting Cisco VoIP systems, I am confident I will be an asset to your team.

In my current role as a Cisco Voice Engineer at ABC Corporation, I provide Tier 3 support for a nationwide VoIP deployment. I have experience with a variety of Cisco voice products, including Call Manager, Unity Connection, and Unified Communications Manager Express. In addition, I have implemented several features such as IP phone provisioning, call forwarding rules, voicemail integration with email systems, and call recording.

I am also proficient in networking technologies such as routers and switches. My analytical skills enable me to quickly identify problems and find creative solutions. In one instance, I was able to reduce network downtime by more than 50% by implementing changes to the network configuration.

I would welcome the opportunity to bring my knowledge and expertise to your organization and contribute to your success. Please find attached a copy of my resume for your review; if you have any questions or would like additional information about my qualifications please do not hesitate to contact me at [phone number] or [email address]. Thank you for your time and consideration; I look forward hearing from you soon!

Cisco Voice Engineer Resume Templates

Cisco Voice Engineer Resume Example (Free Guide)

Create an cisco voice engineer resume that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Welcome to our comprehensive guide on how to craft an effective and successful Cisco Voice Engineer resume. Here you will learn how to write a resume that is tailored to the Cisco Voice Engineer's field, what to include and how to highlight your most relevant qualifications. In addition, you will gain insight into how to format and optimize your resume for maximum impact. With the help of this guide, you will be able to create a resume that will stand out from the competition and give you a competitive edge over other applicants.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does a Cisco Voice Engineer do?

A Cisco Voice Engineer is responsible for designing, implementing, configuring, and troubleshooting VoIP systems from Cisco. They will also be responsible for installing, maintaining, and upgrading Cisco Unified Communications Manager (CUCM) and other Cisco call management systems. Additionally, Cisco Voice Engineers may also develop and maintain VoIP security policies and procedures, and monitor and maintain the performance of voice networks.

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What are some responsibilities of a Cisco Voice Engineer?

• Plan and design voice networks
• Develop, deploy and troubleshoot Cisco Unified Communications Manager (CUCM) systems
• Configure and deploy VoIP systems
• Ensure the highest quality of service (QoS) for voice applications
• Maintain and update hardware and software components
• Troubleshoot voice network issues
• Test and evaluate new technologies
• Monitor and analyze network performance
• Create and maintain user accounts and voicemail boxes
• Provide technical support and user training

Sample Cisco Voice Engineer Resume for Inspiration

Personal Details

• Name: John Doe
• Address: 123 Main Street, Anytown, USA
• Email: [email protected]
• Phone: (123) 456-7890

John Doe is a Cisco Voice Engineer with over 10 years of experience in deploying, configuring, and managing Cisco voice and unified communication solutions. He is a professional with a proven track record of successful projects and a strong technical background.

Work Experience

• Cisco Voice Engineer, Company XYZ, Anytown, USA (2015 - Present)
• Deployed and configured Cisco Voice and Unified Communication solutions for clients in the Anytown area.
• Provided technical support for clients regarding their Cisco Voice and Unified Communication systems.
• Troubleshot, repaired, and upgraded Cisco Voice and Unified Communication systems.
• Network Engineer, Company ABC, Anytown, USA (2012 - 2015)
• Designed, implemented, and maintained local and wide area networks.
• Monitored network performance and troubleshot network issues.
• Provided technical support for clients regarding their network systems.
• B.S. in Computer Science, Anytown University, Anytown, USA (2012)
• Cisco Voice and Unified Communication solutions
• Network design, implementation, and maintenance
• Troubleshooting and repair of network systems
• Technical support for networks and communications systems

Certifications

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Voice Professional (CCVP)
• English (Fluent)

Resume tips for Cisco Voice Engineer

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Cisco Voice Engineer resume tips. We collected the best tips from seasoned Cisco Voice Engineer - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your knowledge and experience with various Cisco Voice technology products, such as Cisco Unified Communications Manager, Cisco Unity Express, Cisco Routers and Switches, etc.
• Include specific examples of successful deployments and implementations you have completed.
• Demonstrate your troubleshooting capabilities in a voice network environment.
• Outline your experience with voice protocols such as SIP, H.323, and MGCP.
• Demonstrate your ability to design, implement, and maintain voice systems.

Cisco Voice Engineer Resume Summary Examples

A Cisco Voice Engineer Resume Summary or Resume Objective is an important tool for job seekers in the field of voice engineering. It allows them to showcase their knowledge and experience, as well as their enthusiasm for the job. It gives employers a concise overview of the candidate's qualifications and how they can benefit the company. Additionally, it can be used to highlight the candidate's core competencies and accomplishments, while also demonstrating their technical understanding and problem solving abilities. Ultimately, it allows the employer to quickly assess the candidate's suitability for the position. For Example:

• Highly experienced Cisco Voice Engineer with over 10 years of experience in the telecommunications industry. Skilled in engineering and maintaining voice over IP networks.
• Provided superior engineering and technical support for Cisco Voice products, including routers and switches. Proficient in troubleshooting, configuring and deploying Cisco Voice products.
• Experienced in designing and deploying Cisco VoIP networks, including IP-PBX and voice gateways. Proven track record in deploying and maintaining Voice over IP systems.
• Accomplished in configuring and testing Cisco routers and switches for Voice over IP networks. Adept at installing, configuring and troubleshooting Cisco Unified Communications Manager.
• Proficient in developing and implementing Cisco VoIP solutions, with a focus on quality assurance and customer service. Skilled in Cisco Call Manager and Call Control Platforms.

Build a Strong Experience Section for Your Cisco Voice Engineer Resume

A strong experience section on a Cisco Voice Engineer resume is important because it helps employers quickly identify your qualifications and aptitude for the position. It will show employers that you have the necessary knowledge and skills to be successful in this role. It also helps employers get a better understanding of your technical abilities and experience with Cisco voice technology. A strong experience section on a Cisco Voice Engineer resume can also demonstrate to potential employers that you have the right attitude and work ethic to handle the duties and responsibilities of this role. For Example:

• Provided technical support and assistance to customers with voice and data systems.
• Configured, installed and maintained Cisco Unified Communications Manager and Cisco Routers.
• Troubleshot and resolved complex network and system issues.
• Designed and implemented Unified Communications solutions for enterprise customers.
• Integrated voice and data systems with existing networks.
• Managed Cisco Unified Communications Manager and VoIP systems.
• Performed maintenance, upgrades, and system audits.
• Developed and implemented quality of service policies.
• Provided instruction and training on Cisco Voice products and services.
• Monitored and analyzed system performance to ensure quality of service.

Cisco Voice Engineer resume education example

A Cisco Voice Engineer must have a strong educational background in computer science, networking, and telecommunications. They should also possess a wide range of technical skills, such as CCNA Voice certification and experience in Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Express (UCCX), Cisco VoIP security, and Cisco IP Telephony. Additionally, they should have an understanding of Voice over IP (VoIP) technologies, such as Session Initiation Protocol (SIP), H.323, and Quality of Service (QoS). Cisco Voice Engineers should also have knowledge of Voice XML scripting and Voice-over-IP (VoIP) troubleshooting. Here is an example of an experience listing suitable for a Cisco Voice Engineer resume:

• B.S. in Computer Science from University of California, Los Angeles, CA, June 2018
• Cisco Certified Network Professional (CCNP) Voice Certification, June 2020
• Cisco Certified Network Associate (CCNA) Voice Certification, March 2020
• Certified in Voice over IP (VoIP), January 2020
• Advanced Voice over IP (VoIP) course, October 2019
• Foundations of Cisco Voice over IP (VoIP) course, June 2019

Cisco Voice Engineer Skills for a Resume

It is important to add skills for a Cisco Voice Engineer Resume because employers are looking for applicants who have the necessary technical proficiency to complete the job. Specific skills that are important for a Cisco Voice Engineer include knowledge of Cisco VoIP network architecture, Cisco IOS, Cisco Unified Communications Manager, Cisco Unified Contact Center Express, Cisco Unity Connection, and other Voice over IP systems. Additionally, knowledge of VoIP protocols such as SIP, H.323, and MGCP is highly desirable. Demonstrating these skills on a resume will help show employers that the applicant is qualified for the position. Soft Skills:

• Communication
• Problem-Solving
• Time Management
• Organizational
• Interpersonal
• Customer Service
• Technical Knowledge
• Adaptability
• Cisco Voice
• Quality of Service
• IP Telephony
• Call Center
• Troubleshooting
• System Administration

Common Mistakes to Avoid When Writing a Cisco Voice Engineer Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Cisco Voice Engineer resume

• Expertise in Cisco Unified Communications Manager (CUCM) implementation, configuration and maintenance
• Proficiency in Voice protocols such as SIP, H.323, SCCP
• Hands-on experience in installing, configuring, and troubleshooting Cisco IP phones
• Familiarity with Voice over IP (VoIP) technologies such as Quality of Service (QoS)
• Ability to design, implement and maintain voice networks
• Ability to diagnose and resolve complex voice problems
• Knowledge of voice security best practices
• Proficiency in troubleshooting and maintaining voice applications
• Excellent customer service and communication skills

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• Cisco Voice Engineer

5 Amazing cisco voice engineer Resume Examples (Updated 2023) + Skills & Job Descriptions

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Cisco voice engineer: resume samples & writing guide, employment history.

• Configure and maintain Cisco Unified Communications Manager, Cisco Unity, and associated applications
• Create and maintain voice system user accounts
• Provide technical support for Cisco Voice systems
• Develop and maintain test plans for Cisco Voice systems
• Research and recommend voice system improvements
• Develop and maintain voice system standards and best practices

Do you already have a resume? Use our PDF converter and edit your resume.

• Monitor and maintain voice system performance and reliability
• Design, implement, and troubleshoot Cisco Unified Communications solutions
• Develop and maintain documentation related to Cisco Voice systems
• Install, configure, and maintain Cisco Unified Communications applications
• Design and implement voice system security measures

Professional Summary

• Provide training and support to users of Cisco Voice systems
• Develop and implement voice system backup and recovery procedures
• Participate in network capacity planning and optimization initiatives

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

cisco voice engineer Job Descriptions; Explained

If you're applying for an cisco voice engineer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

cisco voice engineer

• Troubleshooting and providing support of Cisco IPT for various        clients. 
• Moving, Adding and Deleting Extensions. 
• Configuration of user features such as speed dial, call forwarding, transfer, call park, call pickup, call forward all, Extension mobility. 
• Troubleshooting of IP Phone registration issues. 
• Configuration ofVoice Interfaces: FXS, FXO, ISDN E1/T1. 
• Attending daily status report and incident management calls. 
• Management of Voice mail users. 
• Configuring Cisco Unity and Unity Connection. 
• Configuration of SRST and call signaling protocols on Voice Gateways. 
• Configuration of CME (Call Manager Express) on Cisco routers. 
• Monitoring and troubleshooting of Voice Gateways, SRST and call signaling protocols on Voice Gateways H.323, MGCP, and SCCP. 
• Configuration of Extension mobility. 
• Class of Service using Partitions and CSS. 

cisco voice engineer Job Skills

For an cisco voice engineer position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Cisco Unified Communications
• Voice Gateways
• Call Routing
• Networking Protocols
• Quality of Service
• Voice Network Design
• Voice Troubleshooting
• Cisco Call Manager
• VoIP Security
• Network Security
• Voice Codecs
• Voice Over IP
• Voice Network Administration
• Voice Network Optimization

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
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How to Improve Your cisco voice engineer Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your cisco voice engineer Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Desingnd annd impliment voise systum securitee measurs.
• Develp and impplement voice sytem back-up and recvery procedurs.
• Mointor and maintane voice system performence and reliabilty.

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

cisco voice engineer Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an cisco voice engineer position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To the Recruitment Team at Boeing

I am a highly motivated and experienced Cisco Voice Engineer with 7 years of experience in Engineering. I am excited to apply for the Lead Cisco Voice Engineer position at Boeing, where I am confident that I can contribute to your organization's success.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Engineering, I am excited to apply my skills to this role and contribute to your organization's growth and success.

Thank you for considering my application for the Lead Cisco Voice Engineer position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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Cisco VoIP Engineer Resume

Cisco voip engineer resume example.

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• • Led a team in the architectural design of enterprise-level Cisco ACD systems, enhancing customer service quality for a client base of over 1 million.
• • Implemented VOIP solutions that reduced call drop rates by 20% and improved voice clarity, which resulted in higher customer satisfaction scores.
• • Conducted extensive network strategy development, allowing for a more resilient network infrastructure that supported a 30% increase in data traffic.
• • Managed the hands-on installation of Cisco VOIP systems across 5 office locations, involving a staff of 12 engineers and a budget exceeding $2M.
• • Achieved 99.99% network uptime through proactive monitoring and rapid incident response strategies for a leading technology firm.
• • Authored comprehensive network roadmaps aligning with industry best practices and business objectives, presenting to stakeholders and achieving buy-in.
• • Executed the migration of traditional telephony systems to VOIP for over 50 client offices, resulting in enhanced flexibility and cost savings.
• • Optimized network performance for critical applications, achieving a 25% improvement in latency and throughput.
• • Provided technical leadership and mentorship to a team of junior engineers, enhancing team productivity by 40%.
• • Managed vendor relationships and negotiated contracts that saved the company $500k annually.
• • Designed and piloted a secure network infrastructure for remote access, supporting the workforce's transition to telecommuting.
• • Provided support for a large-scale network upgrade, which improved overall efficiency by 15%.
• • Assisted in the technical implementation of Cisco ACD systems that serviced over 50k users.
• • Implemented network security protocols that decreased cybersecurity incidents by 10%.
• • Collaborated with the engineering team to streamline VOIP installations, reducing setup time by 35%.

10 Voip Network Engineer Resume Examples & Guide for 2024

Your VoIP network engineer resume must showcase your technical expertise. Highlight your experience with VoIP protocols such as SIP, RTP, and H.323. Demonstrate your problem-solving skills by detailing successful network optimizations. Ensure you also mention your familiarity with network infrastructure components like routers, switches, and firewalls.

All resume examples in this guide

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a VOIP network engineer, articulating your diverse technical expertise and experiences on a resume can be challenging, often making it difficult to stand out to employers in a competitive job market. Our guide provides you with industry-focused tips and templates, ensuring you effectively highlight your VOIP skills, projects, and achievements to catch a recruiter's eye.

• Find different voip network engineer resume examples to serve as inspiration to your professional presentation.
• How to use the summary or objective to highlight your career achievements.
• How to create the experience section to tell your story.
• Must have certificates and what to include in the education section of your resume.

If the voip network engineer resume isn't the right one for you, take a look at other related guides we have:

• Technology Manager Resume Example
• Security Director Resume Example
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• IT Service Delivery Manager Resume Example
• Python Full Stack Developer Resume Example
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• System Analyst Resume Example
• Application Engineer Resume Example
• System And Network Engineer Resume Example
• IT Infrastructure Project Manager Resume Example

Enhancing your voip network engineer resume: format and layout tips

Four popular formatting rules (and an additional tip) are here to optimize your voip network engineer resume:

• Listing experience in reverse chronological order - start with your most recent job experiences. This layout helps recruiters see your career progression and emphasizes your most relevant roles.
• Including contact details in the header - make sure your contact information is easily accessible at the top of your resume. In the header, you might also include a professional photo.
• Aligning your expertise with the job requirements - this involves adding essential sections such as experience, skills, and education that match the job you're applying for.
• Curating your expertise on a single page - if your experience spans over a decade, a two-page resume is also acceptable.

Bonus tip: Ensure your voip network engineer resume is in PDF format when submitting. This format maintains the integrity of images, icons, and layout, making your resume easier to share.

Finally, concerning your resume format and the Applicant Tracker System (ATS):

• Use simple yet modern fonts like Rubik, Lato, Montserrat, etc.
• All serif and sans-serif fonts are friendly to ATS systems. Avoid script fonts that look like handwriting, however.
• Fonts such as Ariel and Times New Roman are suitable, though commonly used.
• Both single and double-column resumes can perform well with the ATS.

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The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

Recruiters' preferred voip network engineer resume sections:

• A header with relevant contact information and headline, listing your current job title
• A resume summary or objective pinpointing what is most impressive about your expertise (that aligns with the role)
• An experience section highlighting the specifics of your responsibilities and achievements
• A skills sidebar to intertwine job advert keywords with your unique talents
• An education and certifications sections to serve as further accreditation to your professional experience

What recruiters want to see on your resume:

• Hands-on experience with VoIP protocols such as SIP, RTP, TLS, and SRTP, and understanding of network protocols like IP, TCP, UDP, and QoS strategies
• Knowledge of VoIP systems, including PBX setup, call routing, voicemail management, and session border controllers (SBCs)
• Experience with VoIP troubleshooting tools and techniques for diagnosing and resolving network and voice quality issues
• Proficiency with network equipment, such as routers, switches, and firewalls, especially in configurations pertinent to VoIP operations
• Familiarity with VoIP security practices, such as securing endpoints, encryption, and protection against DoS attacks and toll fraud

Experts' advice on writing your voip network engineer resume experience

While the excitement and motivation for writing your voip network engineer resume was present in the first hour (or so), you now find yourself staring at the blank page.

The resume experience section is the one that allows you to make a memorable impression by matching job requirement with your past jobs and accomplishments.

To help you write this resume section, here are four mistakes you need to avoid:

• Listing every job you have had so far, including the irrelevant ones. Before that, consider each of your past roles based on relevancy to the role. It may be the case that the job you had 15 years ago may have taught you invaluable skills that are appropriate for the role;
• Including irrelevant work experience items . Those are past jobs that aren't linked with the role you're applying for (or so they seem). Consider how your past jobs will serve your professional presentation: will they be filling in a gap in your work history, or just taking up space?
• Focusing on responsibilities instead of accomplishments. Your voip network engineer resume shouldn't just be telling recruiters what you did in the past - as it's most often the case that candidates have had similar responsibilities. But, rather, the experience section should showcase the success you've attained in each past role, thanks to your unique skill set;
• Consider listing just your professional experience. Any role you've had in the past - e.g. volunteering, internships, etc. - can make it into your voip network engineer resume experience section. Make sure to include it alongside numbers and results.

Two more things you need to remember about your resume experience section.

The first are keywords. Or those specific job requirements that are crucial for the role . Ensure you've integrated them across your experience section to get sorted closer to the ideal candidate profile by the Applicant Tracker System (ATS).

The second are action verbs. Each of your experience bullets should start with a strong action verb , followed by your specific skill and your on the job achievements. Follow this formula to hint to recruiters what your unique value as a professional is.

Still with us? In the next section, we will show you how industry-leading professionals have avoided the four most common mistakes, while integrating keywords and action verbs in their experience section.

• Engineered and deployed scalable VOIP solutions for over 500 users within the organization, significantly reducing communication costs.
• Led a team in upgrading the existing PBX system to a SIP-based infrastructure to improve call quality and network reliability.
• Developed custom IVR applications to streamline customer interactions, which enhanced the customer service experience and increased efficiency.
• Designed and implemented secure network solutions for VOIP systems, successfully preventing any intrusion attempts over a 3-year period.
• Provided training and mentorship to junior engineers, improving team skill set and reducing resolution time for VOIP-related issues.
• Managed and optimized VOIP network operations, achieving a 99.99% uptime for all communication services.
• Conducted detailed data analysis to track and minimize bandwidth utilization, leading to a 20% reduction in operational costs.
• Implemented a VOIP system for a new call center, enabling the support for an additional 1500 concurrent calls.
• Spearheaded the migration of traditional telephony systems to a centralized VOIP platform, reducing overhead by 30%.
• Oversee the deployment of VOIP networks across multiple international sites, ensuring consistent and reliable service according to business needs.
• Collaborate with cross-functional teams to integrate VOIP technology with business applications, increasing overall productivity by 25%.
• Developed and maintained a comprehensive disaster recovery plan for VOIP infrastructure, effectively mitigating risks associated with unexpected downtimes.
• Negotiated with service providers to secure competitive pricing, which resulted in an annual saving of $100000 for the company.
• Conducted regular security audits and vulnerability assessments on the VOIP infrastructure, fostering a secure communications environment.
• Streamlined voice traffic routing by redesigning the QoS policies, which improved call quality for remote users by 40%.
• Orchestrated the seamless transition from legacy telephony systems to a comprehensive VOIP suite for a large enterprise, involving over 10,000 endpoints.
• Authored technical documentation and best practice guides that have been adopted company-wide, enhancing the knowledge base of the entire IT department.

Quantifying impact on your resume

• Include the number of VoIP deployments you have successfully managed, demonstrating your experience and project management skills.
• List the percentage of downtime reduction achieved through your network optimizations to show your effectiveness in improving service reliability.
• Mention the total number of users supported in your VoIP network to indicate the scale of your technical support capabilities.
• Specify the amount of cost savings generated from VoIP solutions you implemented, highlighting your ability to drive efficiency and profitability.
• Quantify the number of VoIP-related troubleshooting incidents you've resolved to showcase your problem-solving skills.
• Present the size of the teams you have led or collaborated with, illustrating your leadership and teamwork skills.
• Measure the improvements in voice quality (e.g., MOS scores) you achieved through network adjustments, affirming your attention to service quality.
• Detail the number of training sessions conducted or certifications obtained, reflecting your commitment to professional development and knowledge sharing.

Action verbs for your voip network engineer resume

How to shift the focus from your voip network engineer resume experience section to your professional profile

If you're at the start of your career journey or transitioning industries, you might be concerned about the lack of professional experience while crafting your voip network engineer resume.

How can you effectively present your voip network engineer resume experience section under these circumstances?

Rather than a traditional, extensive experience section, demonstrate your expertise through:

• Emphasizing your education. Your academic background might impress recruiters, especially if it includes recent, industry-relevant knowledge;
• Creating a compelling objective statement. The first few sentences of your resume should map out your motivations and career aspirations, offering insight into your goals;
• Highlighting your transferable skills. For example, if you've honed communication skills through volunteering, illustrate on your voip network engineer resume how these can benefit a potential employer;
• Detailing your technical background in certifications and skills sections. As a recent graduate, your technological foundations might be particularly attractive to employers looking to develop these skills further.

It's important to remember that employers sometimes prefer candidates with less experience but who are a better cultural fit for their organization.

Recommended reads:

• How to List GPA on Your Resume
• How to List Continuing Education on Your Resume

Featuring your hard skills and soft skills on your voip network engineer resume

The skills section of your voip network engineer resume needs to your various capabilities that align with the job requirements. List hard skills (or technical skills) to showcase to potential employers that you're perfectly apt at dealing with technological innovations and niche software. Meanwhile, your soft skills need to detail how you'd thrive within your new, potential environment with personal skills (e.g. resilience, negotiation, organization, etc.) Your voip network engineer resume skills section needs to include both types of skills to promote how you're both technical and cultural fit. Here's how to create your bespoke voip network engineer skills section to help you stand out:

• Focus on skill requirements that are listed toward the top of the job advert.
• Include niche skills that you've worked hard to obtain.
• Select specific soft skills that match the company (or the department) culture.
• Cover some of the basic job requirements by including important skills for the voip network engineer role - ones you haven't been able to list through the rest of your resume.

Get inspired with our voip network engineer sample skill list to list some of the most prominent hard and soft skills across the field.

Top skills for your voip network engineer resume:

VoIP Technologies and Protocols (SIP, RTP, RTCP, H.323)

Network Design and Architecture

Troubleshooting and Analytical Skills

Quality of Service (QoS) Techniques

IP Networking (TCP/IP, VPN, DHCP, DNS)

Firewall and Security Best Practices

Session Border Controllers

Understanding of Unified Communications

Knowledge of PBX Systems

Experience with Network Monitoring Tools (Wireshark, SolarWinds)

Problem-Solving

Effective Communication

Attention to Detail

Team Collaboration

Time Management

Adaptability

Project Management

Customer Service Orientation

Critical Thinking

Continuous Learning

Listing your relevant degrees or certificates on your voip network engineer resume is a win-win situation. Not only does it hint at your technical capabilities in the industry, but an array of soft skills, like perseverance, adaptability, and motivation.

Discover the perfect certification and education to list on your voip network engineer resume

Value the insights your resume education section offers. It can shed light on various proficiencies and experiences tailored for the job.

• Add only college or university degrees, stating the institution and duration.
• If you're nearing the end of your degree, note your graduation date.
• Weigh the pros and cons of including unrelated degrees - it might not be your best choice with so little space on your resume.
• Talk about your educational achievements if they amplify your relevant experience.

There are so many certificates you can list on your resume .

Just which ones should make the cut?

• List your prominent higher education degree in a separate box, alongside the name of the institute you've obtained it from and your graduation dates
• Curate only relevant certificates that support your expertise, hard skills, and soft skills
• Certificates that are more niche (and rare) within the industry could be listed closer to the top. Also, this space could be dedicated to more recent certifications you've attained
• Add a description to your certificates or education, only if you deem this could further enhance your chances of showcasing your unique skill set

When listing your certificates, remember that it isn't a case of "the more, the merrier", but rather "the more applicable they are to the industry, the better".

Recruiters have hinted that these are some of the most in-demand certificates for voip network engineer roles across the industry:

The top 5 certifications for your voip network engineer resume:

• Certified Information Systems Security Professional (CISSP) — (ISC)²
• Cisco Certified Network Professional Collaboration (CCNP Collaboration) — Cisco
• Avaya Certified Solutions Architect (ACSA) — Avaya
• Microsoft Certified: Azure Solutions Architect Expert (MCASE) — Microsoft
• VMware Certified Professional – Network Virtualization (VCP-NV) — VMware
• Perfecting the Education Section on Your Resume
• How to Put Cum Laude on Your Resume

The voip network engineer resume summary or objective: integrating keywords, achievements, and more

Deciding whether to include a resume summary or an objective in your voip network engineer resume is crucial. Both serve as key introductory elements at the top of your resume, encapsulating your profile in up to five sentences and incorporating relevant keywords from the job advert.

Here are the key differences between the two:

• The resume summary focuses on aligning your achievements and experience with the job requirements. It provides recruiters with a snapshot of your expertise , helping you stand out as an ideal candidate for the role.
• The resume objective, on the other hand, centers on your career goals and aspirations , detailing how the role aligns with your career progression. It's particularly suitable for candidates with less professional experience or those new to the job market.

Below are examples demonstrating best practices in utilizing the resume summary and/or objective to make a strong first impression with your voip network engineer resume.

Resume summaries for a voip network engineer job

• Dynamic VoIP Network Engineer with over 8 years of experience optimizing real-time communication systems, spearheading the implementation of scalable VoIP solutions for a 1000+ user enterprise, and elevating system reliability by 30%. Proficient in SIP protocol, network security, and cloud PBX platforms, seeking to leverage extensive expertise to drive seamless communication experiences.
• Proven IT specialist with 6 years of network administration experience, transitioning into VoIP engineering after obtaining a Cisco Certified Network Professional (CCNP) Collaboration certification. Successfully executed a department-wide software upgrade improving system performance by 25%, possesses in-depth knowledge of network infrastructures and IP telephony, aiming to apply a robust technical foundation in a focused VoIP role.
• High-achieving Network Support Technician ready to transition to VoIP Network Engineering, holding a comprehensive understanding of wireless and wired network configurations, complemented by a recent certification in Avaya Solutions. Instrumental in reducing downtime by 20% at previous organization through proactive system monitoring and maintenance. Eager to apply transferable skills to master VoIP technologies and contribute to large-scale projects.
• Accomplished software developer making a strategic shift to VoIP Network Engineering, possessing 10 years of experience in programming cutting-edge solutions and robust client applications, including developing a patented chat application. Adept in Java, C++, and VoIP software stacks, committed to applying a multifaceted technical background to excel in designing and optimizing voice communication systems.
• Aspiring VoIP Network Engineer with a fervent interest in telecommunications and a Bachelor’s degree in Network Engineering. Though new to the field, brings a fresh perspective combined with recently-acquired certifications in Network+ and CCNA. Objective: to diligently apply theoretical knowledge and enthusiasm for digital communication technologies to contribute positively to the success of future VoIP networking projects.
• Motivated technologist eager to embark on a career as a VoIP Network Engineer, armed with a Master's degree in Information Technology and a personal drive to understand complex networking systems. With a background in computer science and hands-on experience with basic networking setups from academic projects, the objective is to channel a passion for tech and a keen learning aptitude into a dedicated VoIP networking role.

Bonus sections for your voip network engineer resume

Looking to show more personality on your voip network engineer resume? Then consider including a couple of extra sections.

They'd benefit your application by highlighting your most prominent:

• Industry recognitions ;
• Community efforts ;

Key takeaways

At the end of our guide, we'd like to remind you to:

• Invest in a simple, modern resume design that is ATS friendly and keeps your experience organized and legible;
• Avoid just listing your responsibilities in your experience section, but rather focus on quantifiable achievements;
• Always select resume sections that are relevant to the role and can answer job requirements. Sometimes your volunteering experience could bring more value than irrelevant work experience;
• Balance your technical background with your personality traits across various sections of your resume to hint at how much time employers would have to invest in training you and if your profile would be a good cultural fit to the organization;
• Include your academic background (in the form of your relevant higher education degrees and certifications) to show recruiters that you have the technical basics of the industry covered.

Looking to build your own Voip Network Engineer resume?

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Top 12 Cisco Voice Engineer Skills to Put on Your Resume

In the competitive field of network engineering, specializing as a Cisco Voice Engineer sets you apart, emphasizing the importance of showcasing a unique set of skills on your resume. Mastering these top skills not only demonstrates your expertise in voice communications and networking technologies but also positions you as a prime candidate in this specialized niche.

Cisco Voice Engineer Skills

• CUCM (Cisco Unified Communications Manager)
• CCNP Collaboration
• SIP (Session Initiation Protocol)
• QoS (Quality of Service)
• Unity Connection
• UCCX (Unified Contact Center Express)
• VoIP (Voice over Internet Protocol)
• CUBE (Cisco Unified Border Element)
• MGCP (Media Gateway Control Protocol)
• TelePresence
• Webex Teams

1. CUCM (Cisco Unified Communications Manager)

CUCM (Cisco Unified Communications Manager) is a software-based call-processing system developed by Cisco. It facilitates voice, video, and data communication within a network by managing the components of a unified communications setup. For a Cisco Voice Engineer, CUCM is central to designing, implementing, and managing the voice infrastructure, including IP telephony, call routing, voicemail integration, and session management.

Why It's Important

CUCM (Cisco Unified Communications Manager) is crucial for a Cisco Voice Engineer as it serves as the core control system for managing voice, video, messaging, and mobility services across IP networks, enabling efficient and scalable communication infrastructure management.

How to Improve CUCM (Cisco Unified Communications Manager) Skills

Improving Cisco Unified Communications Manager (CUCM) efficiency and performance involves several strategies, from upgrading and optimizing configurations to ensuring security and redundancy. Here are concise steps a Cisco Voice Engineer can take:

Upgrade to the Latest Version : Always ensure you're running the latest version of CUCM for improved features, security, and bug fixes. Cisco's Release Notes provide details on updates.

Optimize Configuration : Review and optimize dial plans, device pools, and codec configurations for efficiency. The Cisco Configuration Guide offers detailed instructions.

Implement QoS : Quality of Service (QoS) ensures voice traffic is prioritized in your network, reducing latency and packet loss. Cisco's QoS Design Guide provides best practices.

Monitor System Performance : Regularly use tools like RTMT (Real-Time Monitoring Tool) to monitor system performance and address issues proactively. Learn more about RTMT in the Monitoring Guide.

Security Enhancements : Implement or update security protocols, including encryption and authentication mechanisms, to protect against threats. The Cisco Security Guide outlines security best practices.

Ensure High Availability : Configure redundancy and failover mechanisms like SRST (Survivable Remote Site Telephony) to maintain service during outages. The SRST Configuration Guide provides setup instructions.

Training and Certifications : Stay updated with the latest Cisco training and certifications to improve skills and knowledge. Explore Cisco Learning Network for courses and certifications.

By following these strategies, a Cisco Voice Engineer can enhance the performance, reliability, and security of their CUCM deployment.

How to Display CUCM (Cisco Unified Communications Manager) Skills on Your Resume

2. CCNP Collaboration

CCNP Collaboration is a professional-level certification for network engineers focusing on Cisco collaboration solutions, covering advanced skills in designing, deploying, configuring, and troubleshooting Cisco Unified Communications applications, devices, and networks.

The CCNP Collaboration certification is important for a Cisco Voice Engineer because it validates advanced skills in designing, implementing, and troubleshooting complex collaboration solutions, ensuring the engineer is proficient in modern voice, video, and unified communications technologies essential for optimizing business communication systems.

How to Improve CCNP Collaboration Skills

To enhance your skills as a Cisco Voice Engineer aiming for the CCNP Collaboration certification, follow these concise steps:

Deep Dive into Official Cisco Learning Resources : Start with Cisco's official training courses tailored for the CCNP Collaboration certification. These courses cover core technologies and a concentration exam of your choice.

Hands-On Practice : Engage in practical exercises through Cisco's DevNet Sandbox or set up your own lab. Hands-on experience is crucial for understanding complex concepts.

Study Groups and Forums : Join communities like the Cisco Learning Network to connect with peers, share knowledge, and resolve doubts.

Practice Exams : Regularly test your knowledge with practice exams available from reputable sources. This will help identify your weak areas.

Stay Updated : Follow Cisco's official blog and Cisco Press for the latest updates, study materials, and insights from experts in the field.

Real-world Scenarios : Try to apply what you learn in real-world scenarios, either in your current job or through internships/projects. This will deepen your understanding and skill set.

By focusing on these steps, you'll be well-prepared to achieve your CCNP Collaboration certification.

How to Display CCNP Collaboration Skills on Your Resume

3. SIP (Session Initiation Protocol)

SIP (Session Initiation Protocol) is a signaling protocol used for initiating, maintaining, modifying, and terminating real-time sessions that involve video, voice, messaging, and other communications applications and services between two or more endpoints on IP networks. It is widely used in VoIP (Voice over IP) systems, including those implemented by Cisco, for managing multimedia communication sessions.

SIP (Session Initiation Protocol) is crucial for a Cisco Voice Engineer because it enables the establishment, modification, and termination of real-time sessions, including voice, video, and messaging applications, across IP networks. This facilitates unified communications, interoperability, and scalability within Cisco's VoIP infrastructure, enhancing efficiency and supporting advanced features like call forwarding, conferencing, and presence information.

How to Improve SIP (Session Initiation Protocol) Skills

Improving SIP (Session Initiation Protocol) for a Cisco Voice Engineer involves enhancing reliability, security, and performance. Here are concise strategies:

Optimize Network Performance : Ensure your network infrastructure supports QoS (Quality of Service) for prioritizing SIP traffic. Cisco's QoS solutions can be found here.

Implement SIP Trunk Security : Use TLS (Transport Layer Security) for encryption and secure SIP trunks with SRTP (Secure Real-Time Transport Protocol). Cisco's guide on securing SIP trunks is available here.

Monitor and Analyze SIP Traffic : Utilize tools like Cisco Unified Real-Time Monitoring Tool (RTMT) and Cisco Unified Communications Manager CDR Analysis and Reporting (CAR) for traffic analysis and troubleshooting. More information on these tools can be found here and here, respectively.

Stay Updated : Regularly update Cisco firmware and software to mitigate vulnerabilities and improve SIP functionality. The latest updates can be found on Cisco's Software Download page here.

Implement High Availability : Design your network for high availability using redundancy, failover mechanisms, and Cisco’s Unified SRST (Survivable Remote Site Telephony) for WAN failure scenarios. Learn more about SRST here .

Leverage Cisco’s Collaboration Solutions : Utilize Cisco Unified Communications Manager (CUCM) for advanced SIP call processing features and integration capabilities. Discover more about CUCM here .

Engage with Cisco Community : For ongoing learning and troubleshooting, participate in the Cisco Community forums, where you can exchange insights with other professionals. Visit the community here .

By focusing on these areas, a Cisco Voice Engineer can significantly improve SIP protocol implementation and management within their organization.

How to Display SIP (Session Initiation Protocol) Skills on Your Resume

4. QoS (Quality of Service)

QoS (Quality of Service) is a network feature that prioritizes and manages network traffic, ensuring optimal performance for critical applications such as voice and video, crucial for maintaining clear and uninterrupted communication in Cisco voice engineering contexts.

QoS (Quality of Service) is crucial for ensuring clear, uninterrupted voice communications over a network by prioritizing voice traffic over less time-sensitive data, preventing delays, jitter, and packet loss. This is essential for maintaining the high-quality, reliable voice services expected in professional settings.

How to Improve QoS (Quality of Service) Skills

Improving QoS for a Cisco Voice Engineer involves several key steps focused on optimizing network performance for voice traffic. Here's a concise guide:

Identify Voice Traffic : Classify and mark voice packets using Differentiated Services Code Point (DSCP) values. Consider using ef (Expedited Forwarding) for voice payloads and cs3 (Class Selector 3) for signaling.

Create QoS Policies : Implement QoS policies on Cisco devices to prioritize voice traffic. Use Modular Quality of Service Command-Line Interface (MQC) to define class-maps, policy-maps, and apply them to interfaces. Cisco QoS Policy Overview

Enable Congestion Management : Implement priority queuing for voice traffic using Low Latency Queuing (LLQ). LLQ ensures voice traffic is prioritized in the queue, reducing delay and jitter. Low Latency Queuing

Configure Congestion Avoidance : Use Weighted Random Early Detection (WRED) to avoid network congestion by selectively dropping packets when the network begins to get congested, protecting voice traffic integrity. WRED

Apply Traffic Shaping and Policing : Shape outbound traffic to comply with the agreed network bandwidth and police inbound traffic to protect the network from excessive rates. Traffic Shaping and Policing

Monitor and Adjust QoS Settings : Regularly monitor network performance and adjust QoS settings as needed. Use tools like Cisco Prime Infrastructure for comprehensive network management and monitoring. Cisco Prime Infrastructure

Continuous Learning : Stay updated with the latest QoS strategies and Cisco technologies through Cisco's learning resources. Cisco Learning Network

Implementing these steps will significantly improve QoS for voice traffic in Cisco networks, ensuring high-quality voice communication.

How to Display QoS (Quality of Service) Skills on Your Resume

5. Unity Connection

Unity Connection is a robust, feature-rich voicemail and unified messaging platform developed by Cisco, designed to integrate with Cisco Unified Communications Manager (CUCM) to provide voice messaging, speech-to-text transcription, and interactive voice response (IVR) capabilities for enterprise telephony environments.

Unity Connection is crucial for a Cisco Voice Engineer as it provides a robust, scalable, and feature-rich voicemail and unified messaging platform, enhancing communication efficiency and integration within Cisco's collaboration ecosystem.

How to Improve Unity Connection Skills

Improving Unity Connection for a Cisco Voice Engineer involves optimizing system performance, ensuring reliable integration, and maintaining system security. Follow these concise steps:

Upgrade and Patch : Regularly update to the latest version and apply patches to fix known vulnerabilities and enhance features. Cisco's Software Download Page provides the necessary software.

Optimize Integration : Ensure seamless integration with Cisco Unified Communications Manager for efficient call and message handling. Refer to the Integration Guide for best practices.

Monitor System Performance : Use Real-Time Monitoring Tool (RTMT) to monitor system health and address issues promptly. RTMT Guide outlines its use.

Capacity Planning : Regularly review system usage against limits to ensure adequate resources. The Capacity Planning Guide helps in planning.

Security Hardening : Follow Cisco's security recommendations to protect against unauthorized access. The Security Guide provides detailed instructions.

Backup and Disaster Recovery : Implement a comprehensive backup strategy using the Disaster Recovery System (DRS). The DRS Guide details the process.

User Training : Provide training for end-users and administrators to ensure they are leveraging Unity Connection features effectively. Cisco's Training and Certification page offers resources.

Community Engagement : Participate in forums and discussions, such as the Cisco Community , to stay updated on best practices and troubleshooting tips.

By following these steps and leveraging Cisco's extensive documentation and community resources, you can enhance the performance, reliability, and security of Unity Connection in your organization.

How to Display Unity Connection Skills on Your Resume

6. UCCX (Unified Contact Center Express)

UCCX (Unified Contact Center Express) is a customer interaction management solution by Cisco, designed for mid-sized businesses or departments within large enterprises. It provides integrated, automated call routing, management, interactive voice response (IVR), and computer telephony integration (CTI) capabilities, enabling efficient handling of customer inquiries across multiple channels.

UCCX (Unified Contact Center Express) is crucial for a Cisco Voice Engineer because it provides a scalable, feature-rich solution for managing customer interactions efficiently, integrating seamlessly with Cisco's Unified Communications infrastructure to enhance customer support, automate workflows, and improve overall call center productivity.

How to Improve UCCX (Unified Contact Center Express) Skills

Improving UCCX involves optimizing various components for enhanced performance, better customer experience, and efficient agent handling. For a Cisco Voice Engineer, here are concise strategies:

Optimize Scripts : Ensure scripts are efficiently designed for quick response and low system load. Cisco Scripting Guide

Regularly Update and Patch : Keep UCCX and associated applications up to date to ensure stability and access to new features. Cisco Software Download

Monitor System Performance : Utilize tools like RTMT (Real-Time Monitoring Tool) to monitor system health and address issues proactively. Cisco RTMT Guide

Enhance Agent Training : Provide comprehensive training and resources to agents for better use of UCCX features. Cisco Training and Certifications

Optimize Call Routing : Implement skills-based routing to ensure calls are directed to the most appropriate agents. Skills-Based Routing Guide

Leverage Reporting and Analytics : Utilize UCCX reporting and third-party analytics tools to gain insights and improve operations. UCCX Reporting Guide

Implement High Availability : Ensure system resilience and minimize downtime by setting up High Availability (HA). UCCX High Availability Guide

Security Best Practices : Follow Cisco’s security guidelines to protect your UCCX environment from vulnerabilities. Cisco Security Best Practices

By focusing on these areas, a Cisco Voice Engineer can significantly improve the performance and reliability of a UCCX deployment.

How to Display UCCX (Unified Contact Center Express) Skills on Your Resume

7. VoIP (Voice over Internet Protocol)

VoIP (Voice over Internet Protocol) is a technology that allows voice communications and multimedia sessions to be transmitted over Internet Protocol (IP) networks, such as the internet, instead of traditional public switched telephone networks (PSTNs). For a Cisco Voice Engineer, it involves configuring, maintaining, and troubleshooting Cisco network devices to enable efficient and high-quality IP-based voice communications.

VoIP is crucial for a Cisco Voice Engineer as it enables efficient, cost-effective, and scalable voice communications over the internet, integrating seamlessly with Cisco's network infrastructure to support advanced features, enhance collaboration, and ensure high-quality service delivery.

How to Improve VoIP (Voice over Internet Protocol) Skills

Improving VoIP quality for a Cisco Voice Engineer involves several key strategies:

Quality of Service (QoS) : Implement QoS on your network to prioritize VoIP traffic over less time-sensitive types. Cisco provides guidelines on how to configure QoS for voice data, ensuring clear and uninterrupted calls.

Bandwidth Management : Ensure your network has sufficient bandwidth for VoIP communications. Use Cisco's bandwidth calculation tools to accurately assess and allocate the necessary bandwidth.

Network Assessment and Monitoring : Regularly assess network performance and monitor for jitter, latency, and packet loss using Cisco's network monitoring tools. Addressing these issues promptly can significantly improve VoIP quality.

VoIP Security : Secure your VoIP infrastructure against attacks and eavesdropping. Cisco's VoIP security solutions provide robust protection mechanisms.

Codec Selection : Choose the right codec for your VoIP system. Different codecs offer a balance between bandwidth usage and audio quality. Cisco discusses codec options and configurations in their codec selection guide .

By following these strategies and leveraging Cisco's comprehensive resources, you can significantly improve VoIP performance and reliability in your network.

How to Display VoIP (Voice over Internet Protocol) Skills on Your Resume

8. CUBE (Cisco Unified Border Element)

CUBE (Cisco Unified Border Element) is a Cisco IOS/IOS XE software feature that provides voice and video connectivity between IP networks, enabling functions such as SIP trunking, voice and video transcoding, and security for VoIP networks. It serves as a session border controller (SBC) within Cisco's Unified Communications architecture.

CUBE is crucial for a Cisco Voice Engineer because it serves as a highly flexible Session Border Controller (SBC), enabling secure and interoperable IP-based voice and video connectivity between different VoIP networks while also providing essential services such as protocol interworking, transcoding, and call admission control, crucial for maintaining the quality and security of VoIP communications within and across enterprise boundaries.

How to Improve CUBE (Cisco Unified Border Element) Skills

To improve Cisco Unified Border Element (CUBE) performance and configuration, a Cisco Voice Engineer can follow these concise steps:

Update Firmware : Ensure CUBE is running the latest firmware for enhanced features and security. Cisco Software Download

Optimize Configuration : Use Cisco's best practice guidelines to optimize CUBE configuration. This includes SIP profiles, dial peers, and codec preferences. Cisco CUBE Configuration Guide

Enable Quality of Service (QoS) : Implement QoS to prioritize voice traffic and ensure call quality. QoS Basics

Monitor and Troubleshoot : Regularly monitor CUBE performance and troubleshoot using tools such as RTMT (Real-Time Monitoring Tool) and CLI commands. Troubleshooting CUBE

Security Enhancements : Apply security best practices, including SIP TLS, SRTP, and firewall rules to protect against threats. CUBE Security Guide

Engage with Cisco Community : Join discussions, ask questions, and share experiences with other Cisco professionals for insights and tips. Cisco Community

By following these steps and utilizing the provided resources, you can effectively improve your CUBE configuration and performance.

How to Display CUBE (Cisco Unified Border Element) Skills on Your Resume

Jabber is a unified communications application developed by Cisco, providing voice, video, messaging, and conferencing capabilities for collaboration across devices and platforms.

Jabber is important for a Cisco Voice Engineer because it integrates voice, video, messaging, and conferencing technologies into a single platform, facilitating seamless communication and collaboration across an organization.

How to Improve Jabber Skills

To improve Jabber as a Cisco Voice Engineer, focus on the following concise steps:

Network Optimization: Ensure your network is optimized for VoIP. Implement Quality of Service (QoS) to prioritize Jabber traffic. Cisco QoS Guidelines.

Regular Updates: Keep Jabber and related infrastructure (e.g., Cisco Unified Communications Manager) up to date. Check for updates on Cisco's Software Download Page.

Configuration Review: Review and optimize Jabber configuration settings, including codec preferences and bandwidth settings, as per Cisco Jabber Configuration Guides.

Monitoring Tools: Utilize monitoring tools like Cisco Unified Real-Time Monitoring Tool (RTMT) and third-party solutions for proactive issue resolution. More on RTMT here.

Security Enhancements: Implement security best practices, including encryption and VPN usage for remote connections. Explore Cisco Security Advisories.

User Training: Provide end-user training to ensure they are leveraging Jabber features efficiently. Cisco offers training resources here .

Feedback Loop: Establish a feedback loop with users to identify pain points and areas for improvement.

By focusing on these steps and leveraging the provided resources, you can significantly improve the performance and user satisfaction of Jabber in your organization.

How to Display Jabber Skills on Your Resume

10. MGCP (Media Gateway Control Protocol)

MGCP (Media Gateway Control Protocol) is a signaling and control protocol used in voice over IP (VoIP) networks. It enables centralized call control by allowing external call control devices, known as call agents or media gateway controllers, to manage media gateways that handle voice, fax, and multimedia streams. In a Cisco environment, MGCP simplifies the integration and management of voice traffic across IP networks by providing a standardized method for communication between gateways and Cisco Unified Communications Manager.

MGCP (Media Gateway Control Protocol) is crucial for a Cisco Voice Engineer because it provides standardized control for managing the signaling and session management needed to facilitate VoIP calls. This ensures seamless integration of voice services over IP networks, enabling efficient use of resources and interoperability between different network components and systems.

How to Improve MGCP (Media Gateway Control Protocol) Skills

Improving MGCP (Media Gateway Control Protocol) performance in a Cisco environment involves optimizing configuration, ensuring network stability, and updating system firmware. Here are concise steps for a Cisco Voice Engineer:

Firmware Updates : Regularly update the firmware of your Cisco devices to ensure compatibility and performance enhancements. Cisco Software Download

Network Assessment : Conduct thorough network assessments to identify and resolve any latency, jitter, or packet loss issues that could impact MGCP performance. Cisco Network Assessment Tools

Configuration Optimization : Optimize MGCP configurations by adjusting timers, controlling jitter buffer settings, and ensuring proper endpoint registration and failover mechanisms. Refer to Cisco MGCP Configuration Guide

QoS Implementation : Implement Quality of Service (QoS) policies to prioritize MGCP and VoIP traffic on the network, reducing delays and improving call quality. Cisco QoS Basics

Security Measures : Strengthen security to protect against MGCP spoofing and DOS attacks, which can degrade system performance. Cisco Voice Security Best Practices

Regular Monitoring and Testing : Use Cisco monitoring tools to regularly check the health and performance of MGCP gateways and endpoints, addressing issues proactively. Cisco Prime Collaboration

Training and Knowledge : Stay updated with the latest Cisco training and certification courses to leverage advanced features and best practices in MGCP deployments. Cisco Learning Network

By following these steps, a Cisco Voice Engineer can significantly improve the performance and reliability of MGCP in their network infrastructure.

How to Display MGCP (Media Gateway Control Protocol) Skills on Your Resume

11. TelePresence

TelePresence, in the context of Cisco, is a suite of high-definition video conferencing products and software that allows participants in different locations to interact as if they were in the same room, offering immersive communication experiences for businesses and organizations.

TelePresence is important for a Cisco Voice Engineer because it facilitates high-definition, lifelike video conferencing, enhancing collaboration, reducing travel costs, and improving decision-making processes across dispersed teams and locations.

How to Improve TelePresence Skills

Improving TelePresence, especially from the perspective of a Cisco Voice Engineer, involves focusing on network performance, system configuration, and user experience optimization. Here are concise steps to enhance TelePresence:

Network Assessment and Optimization : Ensure the network is configured for Quality of Service (QoS) to prioritize TelePresence traffic. Cisco's QoS guidelines can help (Cisco QoS Guide).

Update and Maintain Equipment : Regularly update TelePresence systems and associated network equipment firmware/software. Check for updates at Cisco Software Central.

Monitor and Manage Bandwidth : Use tools like Cisco Prime Collaboration for real-time monitoring and management of network resources ( Cisco Prime Collaboration ).

Enhance Security : Implement strong security practices, including secure (encrypted) communication channels, to protect TelePresence sessions. Review Cisco TelePresence Security for guidelines.

User Training and Support : Provide comprehensive training and readily available support for users to ensure they can use TelePresence features effectively.

Regular Testing and Feedback : Conduct regular testing of the TelePresence systems and solicit feedback from users to identify areas for improvement.

Optimize Room and Acoustic Settings : Follow Cisco's recommendations for room setup to enhance the audio and visual experience (Room Recommendations).

By focusing on these areas, a Cisco Voice Engineer can significantly improve the effectiveness and quality of TelePresence experiences.

How to Display TelePresence Skills on Your Resume

12. Webex Teams

Webex Teams is a collaboration application developed by Cisco that integrates messaging, video meetings, file sharing, and whiteboarding functionality, designed to streamline team communication and collaboration for businesses and organizations.

Webex Teams is important for a Cisco Voice Engineer as it provides a unified collaboration platform integrating voice, video, messaging, and file sharing, enabling seamless and efficient communication solutions within and across organizations.

How to Improve Webex Teams Skills

Improving Webex Teams, especially from a Cisco Voice Engineer perspective, involves enhancing audio quality, integration capabilities, and user experience. Here are concise strategies:

Enhance Audio Quality : Implement advanced audio codecs like Opus , which adapt to network conditions. Ensure your network supports Quality of Service (QoS) for voice traffic prioritization.

Improve Integration : Leverage the Webex for Developers platform to create custom integrations and bots that enhance functionality, like automating routine tasks or integrating with your existing VoIP infrastructure.

Optimize Network Performance : Use tools like Cisco DNA Center for network management and monitoring, ensuring optimal performance for Webex Teams traffic.

Enhance Security : Implement Cisco's security best practices for Webex Teams, including end-to-end encryption and regular vulnerability assessments.

User Experience Improvements : Collect user feedback regularly and use it to refine the UI/UX. Stay updated with Webex Teams Release Notes for new features and improvements that could benefit your organization.

By focusing on these areas, a Cisco Voice Engineer can significantly improve the functionality and user satisfaction with Webex Teams.

How to Display Webex Teams Skills on Your Resume

Related Career Skills

• Voice Engineer
• Cisco Network Engineer
• Cisco Engineer
• Engineering Project Manager
• Engineering Program Manager
• Engineering Teacher

We provide IT Staff Augmentation Services!

Cisco voip engineer resume.

• Detail oriented individual with very good knowledge of VoIP and Data technology. Fast learner and very easy to work with. 7+ years of Cisco Voice experience and 7+ years of customer service experience.
• Proficient in Cisco Video, VoIP and network equipment. Extensive knowledge of Cisco Call manager, Cisco Unity Connection, Unified IM and Presence Server, Cisco Jabber, Cisco Video Communication Server, Cisco TMS, Cisco CUIC and Cisco Meeting Server 1000. Enjoy troubleshooting and love challenging problems.
• Self - motivated, dedicated, excellent project management, flexible approach towards problem solving and support, able to pick up very quickly.

TECHNICAL SKILLS

Networking / VoIP: DHCP, DNS, TCP/IP, IPX, VPN, IPSec, Firewalls, Cisco Routing and Switching, Cisco Unified Communication Manager, Cisco Unity Connection, Cisco IM& Presence, Cisco Jabber for Windows and Mobile, Cisco Unified Contact Center Express, CME, SRST, RTMT, UCCX Text Editor, Sublime Text, VMware ESXi 5.5, 6.0, 6.5. DSP/PVDM 2, 3, 4. MTP/Trusted Relay Points/Audio and Video conferencing, Annunciator and Announcements, Music on Hold, Media Resources Groups and Lists, SCCP/SIP and H323 Signaling. Device mobility/Unified mobility and EMCC.

Hardware: Cisco Switches 3700/3560/3550/2900/1900 , Cisco Routers 4400/3900/2900/2800/2600 , Cisco PSTN Voice Gateways, Cisco Wireless LAN Controller 2600/4400, Cisco Aironet 1130AG, Cisco WAP2000 wireless access points, File Servers, Microsoft Exchange Server, Crossover Cables, HP printers, Lanier Printers, Palm Pilot, Black Berry, Watch Guard Firewall, Sonicwall, Cisco ASA 5505, 5510, Edgewater Marc 4500 series, 3CX phone management console.

PROFESSIONAL EXPERIENCE

Confidential, Minnesota

Cisco VoIP Engineer

Responsibilities:

• Primary responsibility to design and administer multi cluster CUCM 8.6, 10.5, 11.0, 11.5 Unity 8.6, 10.5, 11.0, 11.5 UCCE scripting and routing, Cisco Supervisor/Agent Re-Skilling tool, UCCE Desktop application for agents, CUIC for reporting, CER for E911, CME for remote offices, ELM and CPLM for Licensing and support platform for more than 30 sites in North America including international sites in Chennai,Hyderabad India and Mexico.
• Also responsible for Cisco Prime Collaboration deployment for Migration, upgrade, Installation of new VMs and Backup for all UC and Cisco Voice related platform.
• Highest escalation for clients in troubleshooting voice related outages on different sites and getting Wireshark packet captures and running traces/CDR/RTMT/DNA/splunk reports to fix issues for them.
• Partner up and work with 3rd party team and ISP vendors such as Verizon and AT&T to setup SIP Trunking and PRI cutover and testing the T1s.
• Design and implement Cisco Voice Gateways/CUBE/Route/switches for new multi cluster sites with all the correct resources from scratch.
• Setting up new VMs from ESXI 5.5 and 6.0, Gateway/CUBE hardware setup to rack and stack. Globalized and traditional Dial plan, Dial-Peers, CSS/Partitions/Media Resources/Device Pools/SRST/High availability/Load balancing inbound and outbound gateways for new sites.
• Multi sites deployment for Cisco ASA 5510s with AnyConnect support and troubleshoot for VPN/Work from home user support.
• Setting up SNMP and TACACs on all voice infrastructure including Cisco Router/Gateway/Catalyst Switches for monitoring and troubleshooting purposes.
• Handle DID block range from vendors to provision for all sites within NYL.
• Assist in Call recording using Verint.
• More than 20,000 plus End User Company with complete LDAP integration.
• Intensely work with Architect/Project engineers to build new sites including pre-sales/implementation and post-sale meetings, Decommission old ones.
• Help and supervise new telecom Engineer team in training UC platform and bring them up to speed.
• Configure and troubleshoot Gateways/Routers and switches for all NYL devices remotely.
• Part of big voice Infrastructure team and participate in on-call rotation.
• Support and participate in Disaster Recovery exercise yearly for multiple sites.
• Document all technical or non-technical and maintain EVOs (Engineering Work Orders) for support and update for every sites.
• Magento, Connectwise, Remedy and Service Now ticketing system experience.

Confidential, Buffalo, NY

Unified Communication Engineer

• Experience with Cisco Communication manager v11.0, Cisco Unity Connection v11.0, Cisco TelePresence Server, VCS, TMS, Conductor, and Expressway deployment with High Video End points like MX800, MX700, MX300 G2, MX200 G2, DX80, 70 and DX650s.
• Deploying Cisco Meeting Server 1000 in a production environment.
• Experience with LifeSize Video Conferencing system on premises and Cloud based Video conferencing solution with Crestron.
• Experience with Cisco Prime collaboration for bulk imports and provisioning the endpoints.
• Experience with setting up Cisco Collaboration meeting rooms (CMR) and Webex meetings.
• Experience with Cisco Jabber for windows/Apple/Android configuration.
• Documentation and setting up Engineering work orders for implementation.
• Provide support for POC requests and high end escalation point for Cisco video infrastructure.
• Can provide training to Desktop support and System Engineers to handle Level 1 Cisco video related issues.
• Provide level 1 support for NICE call recording tool for call center and Avaya Phone system.
• Work with Cisco on many different Feature request for our company including Cisco Proximity for wireless presentation.
• Administered Cisco VOIP and Networking solutions using Cisco Unified Communication Manager, Cisco Unity Connection, Cisco IM and Presence Server, UCCX.
• Detailed Knowledge and Experience with MGCP, H323, SIP, VOIP, Dial peers and POTs, Digit Manipulation, Voice Translation Rules.
• Hands on technical skills and experience with Voice, Routing and Switching, DSP, aim modules.
• Installed and troubleshot Cisco Call Manager 7.0, 8.6, 9.1 and Unity 7.0, 8.6, 9.1 including System Call Handlers. Also installed and integrated Cisco Unified Presence Server, Cisco Jabber and IM server with CUCM. Installing and troubleshooting with UCCX including custom scripting, Experience with Unified Mobility, Device Mobility, Extension Mobility Cross Cluster, Unity Express, CME and SRST configurations.
• Configured and installed VOIP devices and IP Phones such as 7940, 7942, 7945, 7960, 7961, 7965, 7971, 7975 and video phones 9951 and 9971, IP Communicators
• Provided technical support and customer training to users on the Voice and networking.
• Strong understanding of Cisco Unified Communication Dial Plans, Calling Search Spaces, Partitions, Regions, Locations, Enterprise License Manager, Media Resources such as MRGLs, MRGs, MoH, Annunciators and Announcements, MTP, Audio and Video XCoders, TransRating, TransSizing, Audio Conferencing and Video Conferencing and QoS (LAN and WAN)\
• Cisco WLAN Controller 2000, 2500,4400, 5500, 7500, 8500 series with may Cisco Aironet LAP and AP series setup.
• Hands on experience in Windows Server Operating System.
• A proven ability to develop strong working relationships with client.

Confidential, Amherst, NY

Support Engineer

• Timely, accurate and positive response and resolution to customer’s VoIP technical support needs
• Completely and accurately assisting with VoIP configured services such as Hosted SIP trunks and Hosted PBXs for customers and document them for future support.
• Properly test and troubleshoot VoIP related hardware such as IP Phones, Gateways, UC and PBX prior to defective returns.
• Oversight and assistance with provisioning of phones and configuring IP PBXs such as Cisco UC540, UC560 and UC580, 3CX Windows Management Console, Elastix NLX4000, NLX025, MiniUCS, MicroUCS, Switchvox, Tribox, FreePBX, PBX in a Flash, Rochbox and Cisco ATA SPA112, 122.
• Provide pre-sales and tier 1 and 2 VoIP technical support when requested.
• Test New/Beta products in a lab environment to determine new markets for growth.
• Create and conduct technical trainings for internal staff, including new VoIP products and technology refreshers.

Helpdesk Analyst

• Provide technical support for all Network, PC, and VoIP related issues.
• Troubleshot basic issues with 7942 and 7962 Cisco IP Phones.
• Detailed oriented and organized due to training received with helpdesk ticketing system.
• Provide thorough documenting resolution that will help and provided support to other associates.
• Responsible for administrating accounts in Active Directory and Microsoft Exchange.
• Also providing technical support to iPhone, Blackberry, and Android phone users.
• Promoted to go out and provided onsite support with various clients.
• Responsible for setting up Thin Client on servers.
• Experience with providing Level 1 tech support to SAP Clients.
• Strong ability to identify, redirect problems and escalate urgent situations to appropriate teams.

Lab Assistant

• Prepare the Cisco CCNA lab for the upcoming CCNA classes.
• Testing all aspect of the Cisco Lab from prepping the TFTP server and making sure it can communicate with the destination Cisco router or Cisco switch.
• Evaluate proper IOS versions on all equipment and making sure that it can handle the various lab topics such as VTP, Spanning-Tree, EIGRP, and OSPF.
• Responsible for troubleshooting on the spot CCNA lab problems that students or instructors run into.

Technical Support

• Provide helpdesk support for all accountant users in a Windows 2000/XP environment using the Help Desk Ticketing System.
• Resolve network connectivity issues related to TCP/IP, DHCP, DNS and login issues.
• Took a lead role in resolving any problems with defective HP laptops and HP desktops
• Able to successfully assist users while working in a fast pace and demanding environment.
• Educated users on various software and hardware; ex: Microsoft Office, VPN, Citrix and Blackberry.
• Provided Telecom and mobile support.
• Troubleshoot VoIP phones by rebooting and/or factory resetting phones.

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Voice Engineer Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the voice engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Assist with compiling financial reports, showing budget that is spent, and what funds remain
• Major: Computer Science, Electrical Engineering, Engineering Management or a related field
• Performance assessment
• Authorized to work in the United States of America
• Development plans
• Intern end-of-assignment group project assignment and review
• Oversee ticketing system for gear deployments
• Assist with process development for service improvement initiatives for client connectivity Solution Support & Client Deployment team
• Understands the basic networking standards and best practices and applies it in the network
• Provide VoIP and network incident and problem management
• Designs, configures, maintains and manages network security features for local and wide area networks
• Implements improvements to existing network architectures, and network
• Work in team team-oriented, collaborative environment settings as well as work independently with minimal supervision
• Working with Telecom providers and 3rd party hardware/software maintenance vendors
• Execute performance and statistical monitoring and develop procedures and best practices to improve overall environment
• Manages the configuration, deployment, and administration of voice and Networking systems including routers, switches, Call Manager, Unity, and Contact Center
• Provides management, administration and support of Cisco Call Manager, Unity and Contact Center, Cisco routers, Cisco switches
• Provide timely project status updates to customers, project managers, and management
• Creates and maintains detailed project plans, scopes of work, diagrams, and other technical documentation of the enterprise voice network
• Conducts/develops proactive maintenance designed to ensure optimal performance of the network
• Assist in planning for the future strategy of networks and telecom
• Strong SIP Protocol Experience - Candidate should be able to read and debug raw SIP messages, can describe the different types of SIP messages and identify problems in a conversation
• Maintaining highly available voice network environment by identifying gaps, researching solutions and bugs, installing upgrades, ensuring best practice compliance, Health Monitoring and Network optimizations
• Attention to detail and an ability to produce and maintain complex network schematics and generate professional documentation such as design briefs, process documents and audit reports
• An understanding of working across multiple regions within a global organisation and the challenges of working with various time zones, language and cultural differences
• Good knowledge of Cisco Video infrastructure and QoS
• Strong analytical and organizational skills, with passionate attention to detail
• Effectively maintain Contact Center and CUCMs Clusters and its member nodes of CUCMs, Unity, Prime Collaboration and CVP/UCCX/UCCE, and other unified messaging applications integration, solutions and services
• Experience in supporting Messaging & Collaboration Tools.o Voice Service technologies; Voice gateways, PBX, VMX, Call Center-IVR, Wireless o SIP circuit experience o Session Border Controller o Network routing and switching
• Expert understanding of the following Cisco Unified Communication Products: Call Manager (up to and including 10.5), Unity Connection, WebEx T29 or higher, Jabber 9 or higher, CCA, Prime, Cisco Emergency Responder
• In-depth technical knowledge & demonstrated expertise in the major functions and features of software and hardware infrastructure for LYNC Enterprise Voice (EV) System

15 Voice Engineer resume templates

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• Experience in Avaya CM and Cisco CUCM administration and operational supports
• Administration and support of Avaya CMS and its related adjuncts
• Microsoft skill set and proficient in administration NICE 8.9 and NICE NP3 loggers
• Proven Avaya administrator skillset required
• Good interpersonal skill and ability to work with people of all level
• Technical skill set in voice and network communication with proficiency in Cisco CUCM preferred
• Window and UNIX platform/ Cisco ICM, Avaya CMS, Avaya AVR, IPC Alliance and it interconnectivity
• Must be able to perform multi task in fast pact environments
• Responsible and is customer centric
• Able to deliver results within expected date line

Voice Engineer Resume Examples & Samples

• High level knowledge and experience with Call Manager 8.6 or higher, expert level proficiency in utilizing Bulk Administration Templates and Tools
• VMWare vSphere Experience preferred
• Experience with configuring and troubleshooting Cisco VoIP systems, software, and hardware including Call Manager, Unity and IPCC (Express), etc�
• Hands-on experience in Call control, IP routing, VOIP deployments and SIP Trunking are necessary
• Experience with IPC turrets, Speaker bus, Nice Voice Recorders is a plus
• Strong Cisco routing and switching/data/voice networking skills including H323/SIP/ MGCP/MTP, etc�
• Minimum of 3-5 years hands-on experience with Cisco Call Manager/Unified Communications Manager and Cisco Unity
• Current Cisco Voice certifications i.e. CCVP strongly preferred
• Trader Voice IPC and SpeakerBus experience is desired including turrets and bridges
• Ability to analyze and design voice systems to achieve efficient and secure operation
• Experience working in large enterprise voice networks is desired. The ability to work under pressure and interface with senior management will be key to this role
• Experience with NICE/Cybertech Voice Recording systems is preferred
• Proficient in routing protocols: TCP/IP, MPLS, BGP, EIGRP, OSPF, HSRP/GLBP, Multicast, IP CEF preferred
• Extensive knowledge of private Wire signaling types (E&M, ARD, MRD, PLAR), including T1/E1 signaling idle and seize bit patterns/conditioning
• BT Legacy TDM R16/17 Turret systems amd BT current/next gen R18 IP Turret systems
• ITP Line Networking
• Speakerbus legacy TDM Intercom solutions
• Speakerbus current/nextgen IP Intercom solutions
• Cisco IP TDM/IP Voice Gateways (Private Wire Networking)
• Analog Bridging technology (HJA and Telaid) ? 2-wire to 4-wire circuit conversion, 3-way circuit configuration
• Analog/Digital Channelbank technology (Adtran, Newbridge)
• The successful candidate will be expected to possess the complete set of network engineering personality skills including
• SIP, MPLS, ACME SBC, IP networking, Avaya Call manager/Session Manager, soft phones, dial plans
• Research, plan, recommend and develop global telephony solutions for all areas of RBC that are designed to Change the Bank. Solutions are to be evolutionary/revolutionary
• Ensure technical solutions meet the needs of our business in a cost efficient manner that align with industry best practices, and in accordance with RBC security policies
• Assist with the development of global telephony architectures and plan the direction of these platforms towards a 3 to 5 year technology horizon
• Manage multiple telephony technology initiatives to support our business unit needs
• Prioritize work activities with guidance from Director Network Engineering and Manager of Voice Engineering to ensure prompt delivery of telephony solutions to our business units
• Liaise with all global partners, internal and external to ensure proper communication, collaboration, and stakeholder involvement
• Provide 3rd level support to Operations staff during implementation and support phases of telephony technology deployment
• Assist in creation of annual project portfolios and associated fiscal plans
• Continually identify, review, and recommend potential opportunities for enterprise cost-savings, service quality improvement, and operational efficiency
• Assist with the development of operational strategies such as End of Life (EOL), applicable hardware/software product roadmaps, and vulnerability management processes
• Ability to design telephony solutions
• Ability to generate and effectively present ideas to management
• Ability to translate technical ideas and concepts into general principles
• Ability to successfully manage a number of concurrent projects
• Ability to produce management approved documents such as PARs and PMF artefacts
• Possess excellent written and verbal communication skills
• Advanced problem-solving and analytical skills
• Telephony platforms including Cisco CallManager, Unity Connection Voice Messaging, SIP Core, Unified Communications & Collaboration Telephony, Video and Contact Centre UCCX telephony
• Telephony interfaces, standards and protocols including H323, SIP and JTAPI
• Networking solutions and technologies offered by service providers
• Network technology industry trends for similarly sized enterprises
• Project Management principles
• Knowledge of Service Level Agreements and general contract review/negotiation process
• Basic financial acumen

Lync Unified Voice Engineer Resume Examples & Samples

• Minimum 5 years’ experience working in large financial services IT environments
• Minimum 5 years’ experience working with PBX environments in large IT environments
• Minimum 3 years’ experience working with OCS, Lync full voice and video integration
• Knowledge of enterprise WAN concepts, load balancing and hardware components
• Minimum 3 years’ experience working in highly regulated environments
• Strong experience with Avaya Session manager, Avaya IP telephony and Avaya contact center
• Strong experience with Session border controllers
• Certification a plus: MCSE, MCTIP, Lync voice certified
• PowerShell and scripting experience
• Strong experience in SIP, SIP trunk integration, gateways and H.323
• Strong experience with Voice MPLS networks
• Candidate will need to be extremely detailed oriented, with excellent prioritization skills. This candidate will need to have prior experience with large scale design and deployment
• Strong background in networking protocols (SIP, TCP, DNS, Nimbus, Proxies)
• Experience with Open source PBX solutions
• Experience with Exchange UM integration or prior Avaya voicemail integration
• Experience with turrets, Nice recording, private lines
• Actiance Vantage experience a plus

Lead Voice Engineer Resume Examples & Samples

• Ensures that system improvements are successfully implemented and monitored to increase efficiency
• Establishes and communicates common goals and direction for network engineering team
• Supports, troubleshoots, documents and project manages customer network connections. Diagnoses and corrects problems in existing systems
• Acts as a resource for direction, training and guidance for less experienced networking and/or other staff
• Monitors project schedules and costs
• Recommends modifications to configurations that will reduce costs and/or improve service
• Meets with prospective customers to determine network configuration for new sales
• Purchases equipment under existing agreements
• Participates in long-term network design discussions. Assesses emerging network technologies
• Associate or Bachelor degree
• 6 or more years of relevant work experience
• Knowledge of Excel, Visio, CCNA or CCDA, CCNP (if possible), Ciscoworks, Opsware and F5

Contact Center Voice Engineer Resume Examples & Samples

• This position reports to Global Telecom engineering organization within HP-IT. Organization provides engineering for the Contact Centers and Voice Systems Network towers. This organization is accountable for providing innovative, cost-effective and highly reliable network designs, standards and services globally for HP
• Candidate will work closely with technical project teams as well as internal HP business customers to design and implement complex call center solutions
• Will work closely with internal HP business groups, external vendors, and external customers
• Hands on experience on Avaya VoIP, Aura enterprise call center platforms
• Extensive PBX / ACD experience needed including knowledge of IVR, call flows, vectors, adjunct routing, system architecture, design principles and capacity planning
• Working Knowledge of ISDN,H.323, H248, MGCP, SIP, RTP/RTCP, codecs G.729, G.711 usage and deployment
• Experience with CTI systems including Avaya AES TSAPI, Avaya DMCC/CMAPI
• Experience Avaya Interaction Center (AIC)
• UNIX/Linux administration and shell scripting
• 3+ years development experience in C++, Java, or similar languages
• In-depth knowledge of Cisco IP Telephony architecture and components including Publisher, Subscribers, latest IP endpoints and Cisco Unity Connections,
• Good knowledge of Cisco Video architecture including bridging, external access and latest endpoints
• Good knowledge of Cisco Jabber clients for mobile and desktop
• In-depth knowledge of SBCs (session border controllers), preferred Acme Packet
• In-depth knowledge of VoIP standards (SIP – SIPINFO, RFC2833, etc. and H.323 – Q.931, H.245, etc.)
• Knowledge of Cisco routers, switches, QoS, ACLs a plus
• Experience of having responsibility for delivering complex IPT solutions integrated to voice recording solutions
• Practical experience of solution deployments involving Cisco IP Telephony and Cisco Video
• Expert for voice & multimedia platforms regionally and globally
• Analyze business requests and provide solutions to meet their requirements
• Maintains architectural roadmaps for key technologies and recommend strategies to deliver maximum functionality for optimal cost
• Provide accurate, clear, concise documentation and assistance to Voice Support, Service Operations and Desktop Support teams throughout all phases of projects
• Lead/Participate in multi-discipline design teams when necessary
• Provide 3rd level escalation support and collaborate with vendors and other teams to resolve high priority issues as needed

Gnoc Voice Engineer Resume Examples & Samples

• Five or more years experience in AVAYA Definity Platform, telecommunications technology, systems and applications
• Three or more years experience with AVAYA Intuity Audix Voicemail systems and AVAYA CMS
• Knowledge of Definity G3, Intuity Audix Voice Mail, Octel voice mail systems, Avaya Call Management System (CMS), Avaya Key Phone Systems
• Ability to work as a team member with peers and customers in order to achieve successful results
• Has good general knowledge with some detailed knowledge of products/functions outside of day to day area supported
• Can generally engage with senior heads of relevant business area
• Can debate where appropriate to senior and heads of business
• Demonstrates a good end to end understanding of the systems processing for the business area & relationships
• Ability to present detailed technical information in an easily understandable format
• Can readily propose functional design at an architecture level to business issues
• Creates detailed design, technical requirements and service specifications in the areas of Voice products. Presents architecture, design, and technical choices to internal audiences
• Builds relationships with product, business, marketing and sales teams to determine requirements for the success of the team
• Demonstrates technical expertise in the application of new technologies and system development methodologies

Senior Voice Engineer Resume Examples & Samples

• Design, implement and support network / telephony infrastructure in Asia/Pacific
• Ensure and enhance Asia Pacific Network and Telecom services are in line with business requirement in terms of stability, resilience and performance
• Build, design and implement Cisco CUCM, Verint logging / recording solution
• Manage product lifecycles for voice platforms
• Ensure global standard and best practices are implemented in all network infrastructure
• Ensure technical documentation are properly maintained
• Provide escalation support and advance troubleshooting of critical issues on voice platforms
• Manage regional network project implementation
• Engineering and streamline operation workflow processes
• Provide consultations and operational support to business and IT units
• Support Experience within a large corporate environment, ideally in a remote environment
• Experience in supporting Voice infrastructure with focus on the Cisco Unified Communication Products portfolio – CUCM, CUC, IM&P, UCCX
• Very good understanding of H323 and SIP protocols
• General telecommunication knowledge and good understanding of LAN / WAN / QOS technology
• Outstanding problem solving/trouble skills
• Ability to work in flexible hours

Sustained Voice Engineer Intern Resume Examples & Samples

• On-boarding event
• Facilitate communication across teams to drive the equipment designs for sites
• Compile and analyze data to support recommendations for strategic market designs
• Currently pursuing a Bachelor's or Master's degree from a United States-based college or university
• Well versed in Word, Excel, Visio, Outlook and PowerPoint
• Desire to enter the Media / Technology / Advertising industry upon graduation and passionate about innovation
• Responsible for the complete VoIP environment
• Providing 3rd level support for planning, implementing and operating
• Acting as a point of contact for Service Managers in technical topics
• Has strong troubleshooting and documentation skills
• Unify HiPath 4000 V4, 5.x and higher
• Unify HiPath 8000 V7 and higher
• Xpressions V6 and higher
• CTI ComAssistant V2.0 and open scape UC
• Open scape contact center V 8.x and higher
• Experience with Cisco Voice solutions
• CCNA (or equivalent knowledge)
• 3-5 years relevant VoIP 3rd level experience
• Fluency in Hungarian
• Associates Degree in Computer Science or equivalent work experience
• Extensive working experience on VOIP application and SIP, (AS)-SIP, SSL, RADIUS, SNMP, DHCP, HTTP in an enterprise environment
• Extensive experience in Microsoft Skype for Business, good experience with Cisco Unified Communications
• Experience with SONUS SBC’s preferred
• Strong skills in performing Functional Testing, Regression Testing, Load Testing and Performance monitoring
• Experience with a broad range of SIP monitoring and testing tools preferred
• Good technical knowledge of network hardware, protocols, and standards
• Microsoft or other certification related to the supporting technologies is preferred
• The VoIP & SIP engineer must have excellent communication, and co-operation skills, together with the ability and attitude to interface with other members of the team

Contact Center & Voice Engineer Resume Examples & Samples

• Define, architect, and build ground-breaking voice call center services to support our ever expanding needs in the voice and contact center environment
• Own all systems currently in place for voice and contact center services and build tools to help management, monitor and control these systems
• Partner alongside the best engineers in the industry to management and grow voice infrastructure, click to call, click to chat, and call back services for our contact centers
• Define our future business needs to ensure we are always anticipating business needs before they become a reality
• Provide data driven dashboards and handle incidence response for maintaining the highest level of quality for the business
• 5+ years experience with voice or contact center technologies such as IPT, Avaya, etc
• 4+ years experience with global contact centers greater than 1,000 agents
• 4+ years experience in the engineering, programming and operations of voice/contact networks for a global, multi site corporation
• Report to the Network Services Manager as a Voice Subject Matter Expert (SME)
• Lead both simple to complex projects start to finish with proper documentation as required (SOW’s & As build Visio diagrams)
• Evaluate, design, consult, and maintain technical and complex aspects of the existing and proposed voice telecommunication systems that will reside in the cloud
• Designs, oversee implementation, direct contractors, provided status reports, and maintain highly advanced Voice strategies to meet a broad spectrum of business needs
• Provides support to the Sysco Enterprise for voice based services including Cloud based solutions
• Partner and work with 3rd party teams and vendors
• Support the user community (via Remedy tickets), and provide recommendations
• Manage the designs and implementation of voice based solutions or modifications for the Sysco Enterprise
• Operate as a Level 2-3 Voice Engineer
• Assist and Lead efforts with Call Center Technology
• Oversee the operation aspects of Voice based systems with vendors and managed service providers
• Manages relationships between telecommunications carriers, vendors, managed services, and users
• Act as team lead, perform configuration as required, or project manager on projects
• Establish an communicate objectives and direction for projects
• Manage project schedules, BOMs, costs, and configurations
• Conduct user training as required
• Oversee the efforts of contract staff or managed services
• Manage and support Call Center solutions
• Vendor based number management for 1800’s and DID/DOD (Example AT&T’s Route-IT)
• Place orders with Vendors, prepare Changes controls, Purchase Request, Produce BOM, order circuits, and MAC for Voice services
• Design, implement, maintain, recommend, and support local and remote portions of the Sysco enterprise Voice Solutions
• Understanding of LAN, WAN, QOS, Security, and DataCenter related operations and configurations
• Participate in the ongoing support and maintenance of existing voice infrastructure
• Work in an enterprise IT environment with specific tasks related to Voice. Conduct regular compliance assessments of the enterprise voice environment
• Participate in design and strategy meetings for assigned IT projects for the enterprise voice network
• Work with various IT and business based groups as a subject matter expert (SME)
• Perform complex problem isolation within the voice infrastructure and Voice services
• Provide continuous research, assessment, recommendations, and implementation of new technologies as needed by the Sysco organization
• Expected to be available 24X7X365 as required to maintain the enterprise infrastructure
• Participate in an enterprise infrastructure On-call rotation
• Participate in an advisory role with other IT and Business based groups as it relates to Voice
• Lead implementation efforts across the enterprise and insure that projects are executed according to design, within project timeframes, and budget
• Develops and recommends strategies for growth, direction, and other enhancements by maximizing functionality of voice infrastructure
• Conduct, research, and recommend solutions as it relates to capacity planning for the enterprise voice network
• Support the campus environments as required and locations nationwide
• Develop operational knowledge of voice-based tools that support the enterprise voice network environments worldwide
• Working knowledge of Voice Tools to support Voice Environment
• Additional duties as assigned by the Network Services Leadership Team
• Bachelor's Degree, or equivalent experience, with eight or more year’s previous Networking experience required and five years in management
• Certifications of Cisco products, and/or other voice related products
• Understanding and full support capabilities of complex aspects of Contact Center communications technologies as well as data and voice telecommunication systems associated with Call Centers
• Proven leadership skills both project and technical based
• Cisco Unified Communication Solutions – Call Manager (Stand alone and cluster based)
• Cisco Session Border Controllers (Cube)
• Cisco Gateways (Routers/VG)
• Cisco Enterprise VOIP implementations
• Cisco Video Conferencing
• Call path and routing
• Solution monitoring
• Nice Voice Recording
• Evaluate CDR logs and produce reports
• Program IVR / ACD / CTI / Call Routing / Call Vectors / Dial Plan / etc
• Voice Solutions and there interoperability with other applications or soltuions (Overhead Paging)
• Voice Tools
• Circuit ordering / RFC / 1800 Management / DID/DOD, etc
• Maintain Documentation & Flow Process
• SIP Trunk routing & manipulations
• SIP Trunking technologies from Telecommunication providers
• Complete understanding of QOS and is tagging parameters
• Good understanding of the LAN and WAN operations in an enterprise environment
• Experience in a large enterprise environments (> 10000 voice handsets)
• 24x7x365 on-call rotation based on the number of people on our team
• Possess a high degree of professionalism, customer service, and dependable
• Ability to apply a comprehensive and in-depth knowledge of technical concepts, practices and procedures
• Solid written and verbal communication
• Must present exceptional leadership, problem solving, decision making, and time management skills
• Ability to work in a remote capacity
• Cisco Gateways
• Media gateways
• 3rd Party operations (Lync, Parlance, ELoyalty, etc.)
• Session Broader controllers
• SIP Trunking with Provides and other SIP based solutions
• Call recording (Nice)
• CDR Solutions
• Monitoring (Fluke, Solarwinds, etc.)
• The physical demands include the installion of Network devices that will be mounted in communication based racks, and/or cabinets. Requires operation of a drill driver, and/or screw driver
• The physical demands incude installing patch cords, cross connects from patch pannels, or demarcation points to Network devices. Installing a patch cord and phone handsets at a desk location
• May require being on a lift or ladder for short intervals
• While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds
• Position may require travel to remote locations. Estimated travel 10%

Senior Avaya Voice Engineer Resume Examples & Samples

• To ensure maximum possible service availability and performance
• To provision customer network services on core equipment
• To provide support services for Engineering and other technical teams
• 5 plus years of related experience; technology certification preferred (i.e. Windows 2xxx, Citrix, Storage, Hardware, ITIL, etc.)
• Excellent verbal and written communication, interpersonal and customer service skills
• Self-starter, able to work independently and as part of a team in a fast paced environment
• Expert knowledge of network switching and routing
• Knowledge of VoIP (H.323 and SIP) and TDM (ISDN and RBS)
• Knowledge of Avaya Gateways, Communication Managers, Session Managers, CMS, Aura Messaging platform, Avaya POD, and CTI applications
• Knowledge of VXML-based IVR Systems
• Knowledge of ITIL best practices
• ServiceNow Ticketing
• Identification, diagnosis and resolution of VoIP system issues
• Configuration, deployment, maintenance of VoIP system components and software
• Configuration, deployment and management of VoIP system monitoring
• Performance Analysis and capacity planning for VoIP system expansion and upgrade
• Ensure VoIP devices are configured and maintained in accordance with appropriate standards, best practices, and regulatory compliance requirements. Utilize and follow the change management process for network changes
• Hardware installation and maintenance of network devices, including lifting up to 50lbs to heights of up to 6ft
• Coordinate configuration of firewalls and other network security infrastructure for VoIP deployment
• Review VoIP project related requirements and provide recommendations for consideration and work collaboratively with Manager Unified Communication & Director of Engineering
• Participate, review and recommend VoIP infrastructure related tasks to ensure data security configuration and management. Effectively communicate both technical details and summarized impact analysis to Management
• Keep abreast of new technologies and recommend adoption as appropriate. Identify areas for automation or other process improvement
• Provide documentation, train and mentor junior team members
• Develop and implement strategies for a highly redundant and available network for day to day operations and appropriate disaster recovery procedures to support business continuity
• Performs other duties & responsibilities as required or assigned by supervisor
• Expert knowledge of Cisco VoIP networking equipment and software - Cisco CCNP or equivalent - with a minimum 7 years’ experience administering enterprise VoIP networks in mission-critical, 7x24 production environments
• Experience supporting IP-based voice and video systems, including QoS on both LAN and WAN infrastructure
• Experience deploying and managing SNMP-based network monitoring tools
• Experience with Syntellect ACD system and Cisco Telepresence on Tandberg hardware
• Familiarity with Security appliances and devices/services such as IDP, Websense proxy, nCircle, WAF etc
• Demonstrates excellent verbal and written communications skills
• Perform other duties & responsibilities as required or assigned by supervisor
• Experience supporting IP-based voice recording system with expert knowledge of Verint call recording system in a Cisco UCM environment
• Experience with Cisco Telepresence on Tandberg hardware
• Oversee the daily VOICE execution and maintain an expert view of the current VOICE’s state operations
• Interface with Modernization branch to ensure future VOICE enhancements or changes continue to provide quality service to the USSOCOM IT customers and do not impact in a negative way the USSOCOM J63’s ability to provision and support VOICE services
• Oversee the vulnerability and remediation process associated with the VOICE service
• CCNP – Collaboration
• Provides continuous evaluation of the company's telephony infrastructure and initiate expansion or remediation projects to support growth and mitigate risks
• Collaborates with IT partners to administer and support infrastructure environments and define the overall support process
• Manage, LAN/WAN and Data Center Nexus Infrastructure and operations
• Performs hands-on support of production voice; own voice documentation initiatives
• Performs daily monitoring of the voice infrastructure, and report on voice and system capacity utilization and drives initiatives to improve the voice delivery
• 5 to 10 years of Voice, LAN/WAN experience, design and troubleshooting in a fast pace production environment
• VOIP, Cisco Call Manager, Unity and Contact Center, IM and Presence, CER, Cisco Enterprise License Manager, Voice Gateways, RightFax, Avotus, architecture, troubleshooting and administration
• Advanced expertise in Cisco Unified Communications Manager (CUCM), Voice gateways (MGCP/H323/SIP) besides voice-related systems, applications
• Switching principles and protocols including, VLAN, STP, VTP, ISL, 802.1Q, Etherchannel
• Wireless technologies and protocols (802.11a, b, g and n)
• Network events monitoring and log management tools; SolarWinds Orion and Wireshark
• Strong project management and organizational skills necessary to coordinate across diverse IT and business groups to deliver projects on time and within budget
• Ability to provide on call support for critical production issues and serve as member of escalation team (requires ability to be reached during emergencies and critical outages/issues)
• Some international travel may be required, candidates with valid Passport preferred
• Implements and maintains switches, routers, gateways, security firewalls, and VoIP telephony infrastructure. Designs, configures, monitors and optimizes local and wide area networks for optimal performance, maximum availability, minimal maintenance, and reasonable costs
• Performs preventative and fault isolation maintenance on the local and wide area networks
• Adds and deletes users as required on network devices
• Works with outside telecommunications engineers to integrate voice, data and video applications on the local and wide area networks
• Performs basic telephone maintenance as required
• Analyzes, recommends, and evaluates new hardware, software, and communications products for network compatibility and applicability
• Develops, maintains, and updates a library of technical documentation
• Performs advanced diagnostics and maintenance on network devices when additional expertise is required
• Assumes contractual management responsibilities, assists in requests for proposals, vendor selection, and contract monitoring
• Work with cross-functional teams in the design and implementation of information technology including documentation and enforces licensing policies
• Provide telephone infrastructure support
• Learn and demonstrate networking standards and best practices. Increase skillset by self-study and/or online training; complete at least one development training class per year
• Work closely with other network and systems administrators to identify and reduce skill set deficiencies
• Report status and problems to appropriate IT management and/or Project Management
• Must have at least one year of experience working with premium Cisco products and at least one year of experience working with Cisco VoIP products including UCCX, UCCM and Cisco Unity
• Able to communicate both orally and in writing
• Able to work with a diverse population
• Knowledge of various necessary software and hardware programs
• Able to manage multiple tasks or projects
• Cisco certifications in Collaboration and Unified Communications
• Knowledge of alternative unified communication providers
• Expertise in Cisco/Juniper routing and switching technologies
• Deep expertise in voice and video protocols, standards and solutions
• 5+ years of experience of design, implementation, maintenance, and troubleshooting of large, complex IP-based networks
• 5+ years of hands on experience with VOIP systems design, implementations, support, monitoring, and security. At least 2 years of experience in supporting Avaya Voice Systems
• Advanced technical knowledge of VoIP/IP telephony systems, software, and hardware. Strong hands-on knowledge of the configuration and optimization of VoIP equipment
• Must have a detailed understanding of industry standard VOIP technologies including SIP, H.323, G.711, G.729, TCP/IP, DHCP, SNMP, TFTP, IEEE 802.3 family, QoS, and CoS
• Proven knowledge and practical application of voice network security, vulnerability management, security monitoring and detection of in appropriate voice network usage
• Avaya ACS, ACIS (preferred)
• Deep understanding of IVR, queuing, and call routing strategies preferred
• Working knowledge of Verint’s Call Center suite of products including Work Force Management, Call and Screen Recording, and Quality Monitoring
• Providing solution selection (for example contributing technical expertise within an RFP)
• Performing high level and low level design
• Performing lab testing and documentation of test plan/results
• Providing escalation support where required
• Working with vendors and maintaining knowledge of industry trends
• Performs timely engineering reviews and planning of maintenance and upgrades for existing IP telephony infrastructure (hardware and software)
• Assesses performance of installed technologies, analyzes data, identifying any unusual findings and escalates as appropriate
• Knowledge of Cisco Switches: Layer 2 & 3 Switching, 802.1q Trunking, Channeling, HSRP
• Advanced analytical and problem solving abilities
• Must be results-oriented and customer-focused
• Self-starter with ability to work on their own with ability to provide leadership and guidance when needed
• Advanced administration, configuration, implementation, and maintenance of Voice, Messaging, and Call Center platforms
• Unify/Siemens HiPath 4000 PBX
• Unify Xpressions Voicemail
• Unify OpenScape Contact Center
• OSCC Agent Desktop
• InterVoice IVR
• Verint Ultra Call Recording
• OpenScape Personal Edition VoIP Soft Client
• Interalia XMU, IProMOH and MMU
• Tier 3 troubleshooting, including voice quality and network QoS
• Working with remote clients on PC related issue tied to problems Soft Client
• Design, implementation and operation of new call center voice platforms including VoIP
• Support of 24x7 business critical platforms and accounts
• Subject Matter Expert for other team members
• Advanced ability to implement, configure, and administer Unify Voice, call center and messaging platforms
• Advanced ability to implement, configure, and administer Unify based Call Center platforms and applications
• 10+ years experience providing Voice Operations support in a mid to large size organization supporting a variety of vendor platforms
• Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks)
• Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLAN
• Ability to prioritize and achieve results while working on several simultaneous tasks and projects
• Strong written and verbal communication, listening, and presentation skills
• Ability to mentor team peers and raise the overall level of technical competency in the group
• Provides support to the Stewart Enterprise for voice based services including cloud based services
• Support the user community (via Service NOW tickets), and provide recommendations
• Manage the designs and implementation of voice based solutions or modifications for the Stewart Enterprise
• Operate as a Level 3 Voice Engineer
• Place orders with Vendors, prepare Changes controls, Purchase Request, Produce BOM, order circuits, and MACD for Voice services
• Design, implement, maintain, recommend, and support local and remote portions of the Stewart enterprise Voice Solutions

UC Voice Engineer Resume Examples & Samples

• ) VoIP- maintenance and support
• ) CUCM (Cisco Unified Communications Manager)- phone support and provisioning
• ) Cisco Route/Switch- troubleshooting and configuration -1-3 years
• This position will serve on our Telecommunications team within the Information and Technology Services Technology Product Line
• Experience or academic training in one or more of the following is preferred: Cisco IP Communications Infrastructure, Cisco Unified Communications Manager, and/or Cisco Unity Connection. (UCCE, Cisco Communications Manager, Contact Center, Unity) "The UC Stack"
• Basic understanding of Cisco routing and switching and a willingness and ability to learn advanced routing configurations for SIP and other VoIP deployments preferred
• Basic understanding of telecommunications technologies preferred
• Candidates will be assigned an appropriate level at the time of offer. Levels are assigned based on a candidate's level of education and relevant experience and taking into consideration internal equity
• If interested please contact Justin Allen

Hosted Voice Engineer Resume Examples & Samples

• Analyze TCP/IP, SIP, UDP and SS7 protocols utilizing available packet capture tools
• SIP Messaging, SIP debugging
• HPBX Features
• Hosted Voice Experience
• Begins to plan research, evaluate, and recommend new Voice/ Telecom/ UC /SIP equipment, Design, solution and technologies
• Utilizes monitoring, performance analysis, software and hardware equipment to troubleshoot and isolate problems, gauge network performance, and trace VOIP activity
• Devises solutions to moderately critical operational problems within the capacity and operational limitations of installed equipment
• Monitors, analyzes, troubleshoots and/or evaluates hardware, software, and other Voice related problems
• Works in integration of a total network including the planning, installation, maintenance, management, and coordination of the corporate network. Performs general Voice/UC/ Telecom administration tasks as required
• Conducts research and evaluation of products in support of network needs
• Coordinates with all responsible users and sites
• Maintains current technological developments and applications
• Helps evaluate vendor products to make recommendations for purchase
• Participates in providing network design solutions for existing organizational/client needs
• Provide input to Design & Build functions of Telephony Environment
• Develops documentation to support current and to test planned equipment configurations
• Provides on-the-job training to user or other technical personnel
• Ongoing daily support of voice/data activities
• As required by changing business needs, complete additional responsibilities as assigned
• Deploy, support and maintain current status of voice technologies throughout the organization
• Provide voice services globally
• Provide day-to-day operations support
• Major and minor alarm review and response
• Knowledge sharing, documentation, peer training, and communications
• Provide On-Call rotation
• 4+ Years of Avaya experience
• Avaya Applications: Communication Manager 6.3, Session/System Manager 6.3
• Vendor Relationship management experience
• Knowledge of external telecom subject: PRI, POTs, DID, SIP
• United States Citizenship
• Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86
• 5-7 years of experience of design, implementation, maintenance, and troubleshooting of large, complex IP-based networks
• 5 – 7 years of hands on experience with VOIP systems design, implementations, support, monitoring, and security. Experience in Avaya Voice Systems preferred
• Must have a detailed understanding of voice transmission mechanisms including TCP/IP, Sonet, DS-3, ISDN and T1
• Demonstrated ability to perform complex problem isolation with Telecommunications Infrastructure such as PRI/T1’s, SIP trunks, etc
• Demonstrated ability to perform complex problem isolation with LAN/WAN environments
• CCNA or CCNP
• Avaya ACS, ACIS(preferred)
• Excellent written and verbal communications skills; able to communicate effectively with associates at all levels
• Ability to manage concurrent projects to plan
• Acting as lead engineer for all networking, telecom, and contact center solutions. Handling vendor evaluations, testing, pilots, implementation into production, as well as all user training and configuration
• Works alongside the IT Systems Administrators during new hardware/software implementations handling all tasks related to network configuration
• Strong communication (written / verbal) and collaborations skills, desire to share knowledge and train a great team, ability to keep everyone focused on the same goals
• Organized: fastidious, detail oriented, and committed to the highest work standards
• Call Manager
• Some level of scripting for phone queues
• Responsible for testing and analysis of all network elements in the VoIP Network
• Optimise Network infrastructure and network security functions providing reliable support to business systems and processes
• Deliver reliable data and Voice Network implementations, upgrades and repairs; primarily focusing on L2 and L3 support, with emphasis on supporting the IP Voice service and products
• Maintain the hardware in the data centre, (Cisco) WAN routers & LAN switches and ACME/Oracle SBC’s
• Responsible and accountable for VoIP Network Availability, Reliability, Security policy and Monitoring
• Conduct Performance monitoring through various applications and systems
• Responsible for the setup and maintenance of Network Management systems in the VoIP space
• Building relationships internally and externally, negotiating and delivering process improvements to meet strategic goals and objectives in the most efficient manner adhering to budgets, schedules and resources
• Provide Tier3 support and high level fault resolution to the Business and Client Services and determine the root cause and risk elements of failures while considering alternative courses of action
• Understand the interrelationships of Voice, Network, Systems, Security policy and Core Networking protocols to provide guidance for integration at an organizational architecting level
• Convert the long term technology roadmap into specific project plans, business cases, budgets and project plans for implementation in the network
• Provide input to the operational implementation plan to ensure that capacity requirements can be proactively identified, managed and reported on as part of the operational functioning of the product
• Update Voice Risk register and work towards reducing risk (and limiting fraud) on various elements in network
• Work with existing vendors and service providers (and investigate new ones) in ensuring that the network keeps up to the demands of innovation and capacity requirements
• Implement specific tactics for operational excellence, in terms of systems, processes, best practice, etc
• Work closely with the other Business Units to ensure synergy and co-operation in areas which are relevant to the Voice network
• Contribute to Product development and complex technical design of new products/ enhancements
• Ensure seamless integration of new infrastructure projects from a project management perspective as well as provide technical leadership and guidance on such projects
• Provide technical guidance and input to client RFP’s and other Business documentation
• Responsible and accountable for the delivery, implementation and support of the of overall VoIP Network
• Driving project delivery and ultimately owning projects from inception to completion
• Analyse emerging technologies and make recommendations for adaptation, investigate new product ideas and guide Product Development in technical productisation
• Implement a process-based approach to meeting Communication organisational goals
• Assist in defining the VoIP/ Communication roadmaps for future proofing and market relevance
• Implement VoIP solutions as strategic tools to enable IS to compete in the local and global Cloud arena
• Provide a high degree of team leadership through complex projects
• Responsible for providing necessary information to the Business and other business units to be able to effectively support the VoIP Network, including but not limited to training, best practices, and BAU documentation
• Ensuring that all activities performed are in compliance with Policies and Procedures
• Help analyse business requirements and translate them into technical deliverables
• Ensure the VoIP Network meet architectural guidelines & standards, and follow best practices
• Ensure adequate handover of products and services to the Client Services team
• Up-skill team members so they fully understand the architecture and how it is tied together, what the dependencies, interdependencies, and interoperability’s are
• Development, testing, and release planning of custom additions and features to the VoIP platform
• Training and instruction on the use and consumption of services on the platform
• Brainstorming and incubating new ideas with other team members
• Delivery, implementation and support of the VoIP Network and services
• Providing necessary information to the business and other teams to be able to effectively support the VOIP Product offering after successful implementations, including but not limited to training, best practices, and BAU documentation
• Ensuring delivery / implementation / modifications are completed as per the design and architectures provided
• VoIP Protocol, TCP/IP, Routing, Switching, Session Border Controllers, Gateways & Softswitch experience (essential)
• Demonstrable knowledge and significant working experience in VoIP environments (required)
• Demonstrable knowledge and significant working experience of networking & TCP/IP (required)
• Significant experience in designing, implementing, and supporting VoIP environments (essential)
• Deployment automation and configuration management (e.g. Puppet) (desired)
• Proficiency in one development language, preferably Perl, PHP, Ruby, (desired)
• Experience in disaster planning / recovery and execution (essential)
• Project management and Product Development skills( Desired)
• Network Management systems and Integration skills (Desired)
• Server and blade technologies (desired)
• Desire to help people exploit leading-edge technology in a fast paced environment (essential)
• Degree, Diploma or relevant (ICT) Experience
• Appropriate Industry Certifications, including
• VoIP Protocols
• CCNA (desirable)
• Broadsoft Certifications/ experience
• ACME SBC Certifications or Experience
• Puppet or associated automation technology education (desirable)
• Basic programming knowledge (desirable)

Infrastructure Voice Engineer Resume Examples & Samples

• Implements, maintains, tunes, and supports network voice infrastructure technologies, including Cisco CUCM, CME, Contact Center, Unity, and Cisco SBC’s. Support for the Sytel Predictive dialing platform is also part of the role. Cisco desktop phones, softphones, as well as support for video conferencing is required. Performs platform monitoring & management services such as, HP NNM, LogicMonitor, and other platform management tools
• Education: Bachelor's degree or equivalent work experience of 3-5 years. Industry Certification or equivalent knowledge on Cisco Systems (as noted above)
• Proficient knowledge of voice system administration and deployment concepts
• Experience in production support processes and problem resolution according to service-level agreements
• Knowledge of infrastructure capacity planning and infrastructure on-going support
• Advanced administration, configuration, implementation, operation and maintenance of Cisco Call Manager release 9 or higher, Cisco UCCX Call Center 10 or higher & Cisco Unity 9 or higher. Nortel PBX TDM and VoIP platforms are a plus
• Candidate with prior transformation experience from Nortel TDM to Cisco Call Manager is a plus
• Advanced Cisco administration, configuration, implementation, and maintenance of additional VoIP infrastructure hardware such as Voice Gateways, SRST Routers and SBCs
• Tier 1 troubleshooting skills, including voice quality, Cisco applications, network QoS, Telecom Circuits
• Resolving complex incidents and problems
• Subject Matter Expert for Cisco Call Manager, Call Center & Unity environment and Nortel TDM and VoIP platforms
• Advanced ability to implement, configure, and administer Cisco Call Manager, Call Center & Unity environment and Nortel TDM and VoIP platforms
• 10+ years experience providing Voice Operations implementation and support in a mid to large size organization supporting a variety of vendor platforms and technologies
• Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks, SIP Trunks)
• 4+ years experience designing and/or supporting QoS, MPLS, VLANs, Multicast solutions
• Ability to prioritize and achieve results while working on several simultaneous tasks and high profile projects
• Strong problem solving skills--ability to assess a problem and quickly determine an effective course of action
• Ability to mentor team peers and raise the overall level of technical competency in the organization
• Ability to communicate clearly with peers as well as management
• Migration experience from TDM to VoIP platforms
• Integration experience in a hybrid TDM and VoIP environment
• At least two years experience with large telephony networks
• In lieu of degree, consideration will be given to an equivalent combination of related education and required work experience
• Experience with basic networking
• Knowledge of Cisco Unified Call Manager, Video, TELEPRESENCE, routing, and switching
• Knowledge of NORTEL CS2100, Genband Q10 Session Border Controller
• Ability to deploy ACD, ISDN, and circuits for emergency services
• Ability to analyze voice network ‎events and recommend appropriate course of action
• Ability to work with a wide variety of people and problems in ‎a constructive manner
• Ability to lift and carry 10-25 pounds frequently and 40 pounds occasionally

Senior Prof Voice Engineer Resume Examples & Samples

• Analyzes voice/data network needs and assists in complex architectural designs, integration and installations to ensure effective customer network architectures
• Evaluates, tests and documents current network technology baselines for both hardware and software to determine networking needs. Assists in developing technology to be deployed internally for various networks
• Develops technical standards and interface applications. Evaluates new products and provides network problem resolutions to create and maintain optimal network solutions
• Serves as a technical resource across functional teams to ensure consistent knowledge of network architectures
• Prepares requirements, evaluates products and selects local and wide-area networks for large sized projects. Serves as a senior technical resource to assist clients in determining future voice/data network needs
• Reports and monitors system utilization and associated costs to guide moderately complex short and long term information technology investment decisions as related to voice/data network solutions
• Bachelor's degree in computer science, engineering or mathematics
• Four or more years of experience in voice or data networks
• Experience working with network systems and networking principles, data or voice
• Experience working with networking software and hardware
• Experience working with proprietary software and hardware
• Interpersonal skills to interact with customers and team members
• Knowledge in the following areas required: Avaya - VoIP Vendor, Avaya WFO
• Knowledge in the follow areas desired: Network Engineering, Desktop Support, and Telecommunications Security
• Architect, deploy and maintain Sonus Session Border Controllers
• Maintain current SIP Proxies
• Identify, troubleshoot, and resolve VoIP performance problems
• Work with carriers to track down and resolve carrier related issues
• Interoperability testing for new carriers or customers
• Work with Senior Engineers on new projects or features
• Troubleshoot any reported voice issues on voice backbone
• Help organize and maintain internal systems to track issues and resolutions
• Experience with SIP and RTP (3+ years)
• Experience with voice troubleshooting (3+ years)
• Ability to create voice related Network Diagrams / Ladder Diagrams
• Candidates are expected to exhibit good judgment in all cases
• Ability to work independently and manage workload with minimal supervision
• Ability to work extra hours if needed
• Ability to pass background check
• Education: Associate’s Degree or equivalent experience
• Analyze, design, test, document, implement and support of regional converged voice and video technologies
• Voice and video capacity planning, performance tuning, troubleshooting, and service improvement
• Research and recommend contemporary and emerging technologies for deployment across the enterprise in support of voice and video collaboration
• Recommend future voice and video service models (on-prem, off-prem, mixed, managed, etc.) and build business case of recommended changes
• Build and Implement PMI schedule for newly installed Video Bridge based on OEM specifications
• Develop and document high-level and low-level engineering designs, develop implementation plans, and long term strategic objectives for the voice/video domain
• Leads and contributes to technology planning efforts, including partnering with other stakeholders to define requirements and target state capabilities which balance cost, complexity and risk
• Translates complex business requirements into UC technology solutions and works across technical disciplines ensuring solutions are cross-functional and optimized
• Determine voice and video strategic goals, milestones, as well as tactical work streams, required skill sets and technical roadblocks
• Demonstrate sound judgment in proactively identify potential problems, recommend proposed solutions for remediation and elicit buy-in for proposed solutions
• Prepare and maintain up to date design, standards, documentation for internal and external customers detailing configuration of deployed solutions
• Identify tasks, required skills, estimated time, priority, dependencies to implement solutions
• Provide Tier 3 support for the voice and video services. Collaborate with vendors to resolve issues and adjust on-going projects to avoid issue recurrence
• Drive the continual evolution and support of the disaster recovery plan for consistency between DR sites
• 5+ years of hands on network experience with an emphasis on Voice, Video, or Wireless technologies
• Bachelor's degree, or equivalent in IT with a certification, preferably CCNP
• Interest in exploring new technologies, vendors, service models is required
• Ideal candidate should have at least Five years experience in installing, configuring, designing, operating, tuning, and documenting H.323, H.264, SIP, VoIP, QoS and WebRTC in an enterprise environment
• Experience with mass rollout of voice and video endpoints is preferred
• Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, Digit manipulation, Dial Plan design, and WebRTC technologies
• Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service
• Working knowledge of ITIL best practices preferred
• Ability to prioritize multiple objectives and initiatives
• Must have Cisco experience with voice or video technologies from Cisco
• The ability to partner cross-functionally to identify and recommend network optimization to meet business needs, and influence both technical and non-technical leadership
• The ability to lead, coach and mentor engineers across Network Engineering and Network Operations
• Excellent communication and conflict resolution skills
• Professional and business focused attitude
• Steadfast customer service oriented with an eager desire to interact with clients, staff, and management teams

Uc-voice Engineer Resume Examples & Samples

• Drives Enterprise voice, video and real-time collaboration design projects and initiatives
• Makes directional recommendation, taking into account multiple factors, including risks, alignment with current and future UC performance specifications and cost/benefit analysis
• Designs and creates new infrastructure components and integrations which demonstrate environment and operational simplicity
• Contributes to overall UC standards, engineering specifications and configurations for enterprise communication and collaboration
• Creates documentation and procedures necessary to provision and manage performance and capacity. Defines operational parameters and events for ops leads
• Proactively researches and identifies new UC technologies that will affect business policies, procedures and practices and recommends appropriate changes and areas of future enhancement
• Engages peers in technical dialog considering new ideas and applicability to CG environment
• Responds to complex UC incident escalations as necessary; performing advanced analysis and troubleshooting; determines root cause to facilitate resolution in conjunction with administration and operational staff
• Understands architectural concepts and can create design artifacts (detailed diagrams and documentation) for engineering and operational peers
• 4+ years expertise with the following Cisco Unified Communication Products: Call Manager (up to and including 10.x), Unity Connection, WebEx, Jabber, CCA, Prime, Cisco Emergency Responder,
• Experience with market trading technology: trading turrets, supporting infrastructure (IP, TDM switches and connectivity)
• Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design
• Good knowledge of QoS
• Develop technical procedures (equipment configuration) for testing and implementation of design changes
• Create technical documentation and diagrams using Microsoft Visio, Excel, Word and PowerPoint
• Experience in Contact Center technologies (Genesys and Audio Codes phones) a plus
• Experience with SBC technologies including Sonus and Cisco CUBE
• Single Sign-on integration with Cisco UC toolset
• Excellent presentation/verbal communication skills
• Experience integrating call routing plans with PBX systems
• Voice Technology Experience
• Experience in the technical management of suppliers/vendors
• Development experience in network communication systems
• Experience with server and system administration
• CCNA (Voice) or CCVP

Voice Engineer Principal Resume Examples & Samples

• Communicate Voice network status and provide quality documentation
• Establish/maintain a project schedule in coordination with the client and management
• Support Disaster Recovery testing and enforce required standards and procedures
• Day to day Engineering and Support of Avaya IP Phone System including ESS/LSP, ACD and Communication Manager
• Day to day Management and Support of the Video Conference Systems, Polycom Real Connect and Cisco Telepresence
• Day to day Engineering and Support of Avaya Aura Application (Voice Mail)
• Support Company IP Phone Moves and Changes
• Knowledge of Skype for Business
• SIP Trunking with Oracle SBC
• Capacity Planning and Performance Metrics
• Liaise with External Service Providers and Contractors
• Good Customer Service approach, able to deal with end user issues
• Any other Reasonable Duties
• Building new services based on identified requirements
• Further develop and extend current platform and service offerings
• Establish hardware standards and base site configurations
• Research new solutions and new technologies and recommendations for future expansion
• Develop redundancy in all aspects of new and existing systems/technologies
• Develop contingencies for software, hardware and security related failures and problems
• Research, configure and test new hardware platforms as appropriate to business needs
• Automate and/or facilitate user provisioning of systems and features
• Work with and mentor System Engineers and System Administrators
• Analyze performance and capacity requirements for Telephony platforms and sub systems
• Create documentation related to new build-outs, changes to the existing infrastructure, and moving services/equipment around to better facilitate optimal server performance
• Provide tier 4 support for Systems Administration staff
• Work on various projects as required
• Solid Systems Administration or engineering experience
• Advanced Knowledge of Avaya communications products and peripherals
• Advanced Knowledge of Contact Center Design and Intelligent Call Routing
• Advanced knowledge of MPLS, SIP and H323 technologies
• Working knowledge of Internet Protocols
• Advanced knowledge of LAN environments
• Advanced knowledge of systems hardware
• Working knowledge of Microsoft Windows
• Advanced knowledge of WAN environments
• Strong interpersonal skills for effective interaction with clients and third parties
• Ability to participate in meetings, conduct and lead discussions
• Ability to participate in vendor related discussions
• Excellent oral communication skills with the ability to respond to multiple demands simultaneously
• Excellent written communication skills with the ability to document new service offerings or solutions
• Excellent presentation skills with ability to present to management
• Must possess good problem solving and decision making skills
• Certifications in Avaya strongly desired
• Must be able to work as part of a team

IT Voice Engineer Resume Examples & Samples

• The candidate will also be required to provide mentoring, training, and support to other Voice Engineers and operations team as needed
• Work with Telco’s to implement new voice services whether SIP or PSTN
• Knowledge of Global Change Management Processes
• Ensuring compliance with data security policies and procedures
• Install and test IPT products and operating systems upgrades
• Knowledge of tools such as RTMT, Sciencelogic, NetBrain, Securelogix, Unified FX
• Cisco Unified Call Manager Clusters (version 9.x or later versions a plus) and Cisco Unity Connection Voice Mail for at least 7 + years
• SIP, H323 and MGCP voice signaling protocol configuration experience is a must
• Experience of migrating from TDM to SIP trunking desirable
• Experience of Centralized Enterprise Dial Plan Design – Dialing Habits \ Class Of Service \ Partitioning \ On-Net & Off-Net
• Experience of Cisco CUCM CDR including Command Line Interface and SQL Queries
• Hands-On multisite contact center systems integration experience with ACD and IVR with Cisco UCCE preferred and familiarity of ICM scripting in a CVP/UCCE environment
• Knowledge of Cisco Collaboration Services - Video Conferencing solutions Pervasive and Immersive, Cisco Telepresence, Jabber, CUPS & WebEx. CCA and SaaS Model solutions including HCS Desirable
• Good working knowledge in supporting WAN (MPLS/VRF), Routing Protocols BGP, EIGRP, Wi-Fi, DHCP/DNS
• Strong and proven record in configuring QoS on both WAN and LAN to ensure quality voice
• Self-Starter with demonstrated experience of delivering large scale large budget network projects
• Experience in developing standards and process in transitioning engineering projects to Network Operations
• Experience: 7+ yrs
• Education Level: Bachelor's Degree or equivalent job experience
• Field Of Study: Engineering, Telecommunications, or other relative technological field
• Attention to detail with good organizational capabilities
• Excellent communication in English and ability to present and interface with Symantec Business units
• Ability to prioritize with good time management skills

Lync / Skype for Business Voice Engineer Resume Examples & Samples

• Minimum 2+ years administering with Windows Server-based environments, Active Directory
• Minimum 1+ year administering Lync server or OCS, would have done Lync server deployment before including AD prep
• Minimum 2+ year with voice gateways and PSTN connectivity
• Engineers and optimizes Contact Center Enterprise routing environment, including call ICM, CUSP, and CVP
• Implements and maintains LAN/WAN communications and connectivity
• Performs administration of Cisco core routers, switches, phones, and Unified Communications Manager
• Monitors the performance of systems and demonstrates expertise in a variety of the field's concepts, practices, and procedures
• Designs call flow and IVR scripts
• Deploys, supports and troubleshoots network infrastructure and solutions (Route /Switch) specifically with Cisco
• Experience in a large enterprise contact center environment
• Experience creating, documentation, diagrams, and other forms of network/voice documentation
• Bachelor's degree in Computer Science, MIS or equivalent
• 5+ years experience with voice systems including Cisco VoIP and legacy PBX
• Working knowledge of Cisco Call Manager, Video Endpoints, IP Communicator, Unity Connection Voice Mail, Media Sense, Cisco Unified Contact Center Express, Cisco Emergency Responder, Akkadian Labs Console, Singlewire InformaCast, NICE-Perform, Voice Circuit and System Inventory, and SRST Management
• Must have an aptitude to learn new applications
• Analytical, problem solving, excellent verbal and written communication skills
• Strong work ethic - willing to take on unique challenges and work through to completion
• Interpersonal skills and willingness to share information and knowledge
• Must possess a driver license and be able to drive to other Oxy locations when required
• Must be able to work in confined spaces as needed
• A basic background in Oil and Gas operations is an added plus
• Familiarity with change management, audit and internal control compliance is desired
• Cisco Unified Call Manager: Call routing, geo redundancy, toll avoidance, Single number reach
• Cisco Voice gateways, SRST,
• Cisco Analog gateways
• Former lead role in building Cisco Unified Communication projects, Acme Paket and Dialogic Voice gateway experience
• Work as subject matter expert for client and client teams concerning options for connectivity based on the projects requirements
• Architect connectivity options and provide associated costs to client’s/client teams
• Attend meetings to present options and costing scenarios as needed
• Obtain initial signoff on design and costing from the project team
• Ensure smooth transitions to delivery team by providing updated requirement, design, cost, and other applicable documents
• RFP Response
• Serve as an initial point of contact for client teams requiring technology response information around GDN centers
• Assist with process development for service improvement initiatives for client connectivity Solution Support & Client Deployment team
• As required work with local GDN teams to support projects
• Assist in the development of cost models and data tracking for the team
• Produce weekly status report for the projects being supported
• Produce weekly time report of hours charged on various projects
• Minimum of 3 years of experience working with data & voice network connectivity solutions
• Minimum of 2 years of experience with CISCO UCCE, Avaya, NICE, Verint
• Minimum of 2 years of experience with Voicemail, CTI, CRM, WFM & IVR Integration
• Minimum of 2 years of experience in the following
• Ability to work independently with little or no daily supervision

Enterprise Voice Engineer Resume Examples & Samples

• Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required
• Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support
• Intermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio
• Configures, tests, deploys, and maintains/upgrades unified communications/telephony systems
• Performs adds / moves / changes and performs preventative maintenance on telephony systems
• Proactively monitors and resolves potential service interruptions
• Create SOP’s and Knowledge Base Articles for supported systems
• Create and maintain end-user training materials and documentation
• Design and implementation of telephony systems and changes throughout the organization
• Project Manages and owns the success or failure of the implementation of telephony systems
• Maintains telephone records and procedures and is the responsible owner for such information/documentation
• Plans for and designs systems for future growth
• Strong troubleshooting experience is a must
• Conduct implementations, conversions, and upgrades in a manner consistent with Standard Operating Procedures within company maintenance windows; including change management procedures
• Performs after-hours Voice infrastructure installation, and maintenance as required
• Regular and consistent onsite attendance
• 7+ years’ experience in the Voice Communications field
• Strong understanding of Cisco Unified Communications, including Call Manger, Unity Connection, Unified Presence, Emergency Responder, Jabber, WebEx, InformaCast paging, and Telepresence systems and endpoints
• Ability to configure, maintain and support all Unified Communications components including troubleshooting, optimization and design of a multi-cluster environment
• Solid data networking skills such as routing and switching with an emphasis on important voice concepts such as SIP Trunks, PSTIN, PRI, H.323, MGCP, VG350, and QOS
• Familiarity with high-availability design (failover systems and data replication)
• Experience with Cisco RTMT and Solar Winds monitoring
• Experience with installing and upgrading Cisco voice gateways
• Configure, maintain and support: UCCX Scripts
• CCNP Voice- Cisco Certified Network Professional Voice (CCIE Voice Preferred)
• CCNP Network experience
• Experience with VCS Expressway & VCS Xtrans and Dial Rules
• Experience with MX800, SX20, SX80 endpoints
• Experience with LAN & WAN design, implementation, and management best practices
• Hands on experience with Cisco Routers and Switches
• Technical knowledge of network & PC operating systems, including Windows 7, VMWare ESX Server, MS Server
• Cisco Firewall experience
• VMware knowledge
• Experience in supporting Avaya Telephony Systems (Communication manager, AES, CMS, IVR)
• Experience in supporting Computer Telephony Integration (AIC, Genesys, Cisco ICM)
• Experience in supporting Cisco Telephony Systems (Cisco CUCM, UCCX)
• Experience in supporting Session Border Controller preferred ACME Packet, Oracle, Covergence
• Good understanding of VOIP protocols including SIP and H323
• Good understanding of SIP trunking
• Good understanding of traffic erlang calculation
• Good understanding of IP network (Switching and Routing)
• Knowledge/experience of the following are a plus
• Windows Server, Linux (RHEL) and Solaris OS systems
• LAN/WAN technology
• Nice/Verint/Cybertech Voice Recording Solutions with Trading and Contact Centre deployments
• Contact center solutions including IVR, Aspect Dialers
• Knowledge of IP addressing and Access Control Lists
• Fluent level of English speaker
• College/university degree preferred
• Voice certifications / qualifications
• Experience in supporting Genesys Telephony Systems
• Support and implement complex multi-vendor environments
• Regular after-hour maintenances and on-call responsibilities
• Carry themselves well with clients
• Experience in higher level application task management
• 3+ years experience that includes deploying and troubleshooting IP-Telephony solutions
• 2+ years of Broadsoft Broadworks experience
• Understanding of QOS methodologies
• 3-5+ years experience that includes deploying and troubleshooting IP-Telephony solutions
• Expert level understanding of voice platforms and protocols such as ACME SBCs, BroadSoft Broadworks, PRI, Voice & Video Codecs,
• Expert level SIP - Someone who is able to read and debug raw SIP messages, can describe in detail the different type of SIP messages and understands how to manipulate SIP headers when interconnecting with a SIP device which does not behave as expected. Must understand the actual protocol messaging
• Create High-Level Designs and Low-Level Designs for areas of expertise
• Coach and mentor other engineers on best practices
• Cisco Call Manager
• Support and maintain the Cisco Phone system Infrastructure at all 25 Monarch offices
• Expand the phone system to other remotely connected offices of Monarch
• Implement a new Cisco Video conferencing solution for few conference rooms at HQ
• Migrate the phone system to a SIP solution
• Migrate the phone system from one Active Directory Domain to another
• Performs adds/moves/changes and performs preventative maintenance on telephony systems
• UCCX/UCCX Scripting
• Serve as the primary point of contact for the Cisco CUCM initiative, and other voice issues that arise
• Serve as the assigned engineer on deployment achieving all project deliverables and timelines
• Act as an expert in voice routing and traffic flows and different platforms of Cisco voice infrastructure required
• Troubleshooting and hands-on for routing & switching desired
• Monitor and analyze system performance
• Work independently or as a team member to plan, develop, implement, and support voice systems
• Ensure connectivity of all PRI circuits, POTS lines, and SIP trunks
• Implement and maintain servers, gateways, PSTN circuits, and analog telecommunications circuits
• Mentor and provide guidance to team members
• Stay abreast of technological developments and changes in the field of information technology in a rapidly changing environment
• Technical expertise in one or more Unified Communications technologies including telephony, and video and deployment and support experience
• Large-scale project experience across multiple Unified Communications technologies (telephony, video, mobility, etc.)
• Three or more years of Cisco Voice Administration, including video and gateway technology
• Experience with H.323 or SIP based telephony and video endpoints
• Expert in Voice routing and traffic flows and different platforms of Cisco voice infrastructure required
• Experience with troubleshooting and hands-on for routing & switching required
• Assist other team members with advanced technical issues, procedural questions or other engineering related questions as they arise
• Experience with Shoretel

Regional IT CE / Voice Engineer Resume Examples & Samples

• Setup and installation of Linux Server
• Troubleshoot hardware and peripheral problems
• Understand technical issues and develop procedures and checklists for future references
• Troubleshoot networking issues which affect voice quality
• Liaise with internal teams for a better resolution of problems and reducing knowledge gaps
• Involve in new and existing projects
• Excellent oral and written communications in English
• Good technical aptitude including excellent troubleshooting skills
• Willing to learn new technologies and systems quickly, and adapt to a very fast paced, fast-changing environment

Microsoft Voice Engineer Resume Examples & Samples

• Bachelor's degree (Work experience may be considered in lieu of degree)
• 8 plus years of telecommunications experience
• Experience managing smaller projects
• Prefer advanced expertise in complex enterprise application of telephony protocols/methodology including

Avaya Voice Engineer Resume Examples & Samples

• 5+ years experience with AVAYA Red/ Blue, Site Manager, Voicemail
• 5+ years experience with AVAYA Elite, AACC
• 5+ years experience with Avaya WFM and WFO
• 5+ years experience with Avaya Communications Manager (Certification preferred)
• 3+ years' experience supporting enterprise WAN environments with MPLS-based carrier-provided services
• At least five (5) years’ experience supporting and implementing technology environments
• Familiarity with diagnostic and administrative tools
• Good communication (oral and written) and interpersonal skills
• Able to solve a range of problems in stressful situations
• Able to analyze possible solutions and assess each using standard procedures
• Able to effectively explain information and influence others in straightforward situations
• Able to make appropriate decisions within guidelines and policies
• Able to effectively prioritize own work to meet changing deadlines
• Provide after-hours and weekend on-call support for service-related issues
• Responsible for designing, deploying, installing and configuring complex Cisco IPT solutions
• This includes application design efforts within UCCE to support an Enterprise Contact Center environment
• The candidate may also be tasked with network support as it relates to the Cisco VOIP environment and isolate and resolve complex problems utilizing appropriate diagnostic tools
• The candidate will also be required to provide mentoring, training, and support to other Voice Engineers as needed
• Perform application design updates across all components of the system
• Work and Collaborate with Project Teams including Outsourced engineers, contract resources and 3rd Party Vendors
• Provide consistent and frequent project status updates
• Global Change Management Processes
• Ensures compliance with data security policies and procedures
• Installs and tests product and operating systems upgrades
• Supporting tools used to support the Veritas voice environment
• Cisco Unified Call Manager Clusters (version 9.x, 10.x later versions a plus) and Cisco Unity Connection Voice Mail
• Strong experience configuring and troubleshooting Voice Service Gateways (ISR Routers, VG224, CUBE, CUSP, VXML, Cisco SRST)
• Experience of Cisco CUCM CDR including CLI SQL Queries
• Cisco IPT integration experience with Microsoft Active Directory in an Enterprise environment
• Knowledge of Cisco Collaboration Services - Video Conferencing Solutions Pervasive and Immersive, Cisco Telepresence, Jabber & WebEx. CCA and SaaS Model solutions including HCS Desirable
• Knowledge of WAN (MPLS/VRF), Routing Protocols BGP, EIGRP, Wi-Fi, DHCP/DNS
• Strong skills in developing and writing architectural and equipment standards
• Excellent communication in English and ability to present and interface with Veritas Business units at Executive level
• Responsible for providing technical support for customer's Global voice network environment including but not limited to network incident identification, documentation, escalation and resolution
• Provide voice advanced technical support and direction to lower level technicians in a Network Operation environment
• Responsible for troubleshooting and configuring Cisco IPT (IP Telephony) solutions involving Call Managers, Unity, Unity Connection, Emergency Responder, Gateways H323, SIP, and routers and switches (LAN/WAN/Wireless environment)
• 24 x 5 support with on-call rotation during the weekends
• Execute Voice change requests submitted by the Customer
• Management, monitoring and support of Cisco UC solutions
• The successful candidate will have primary responsibility for ensuring overall client support satisfaction and managing client expectations
• As a seasoned expert, you will accept issues that are escalated to them from various entry points
• A can-do, upbeat attitude is required, with the willingness to go the extra mile to ensure client satisfaction
• Must have at least 5 years of experience administering, engineering, and debugging Cisco Voice solutions
• Must have experience with current Cisco routing and switching technologies
• Candidates must possess strong skills and experience across a range (not necessarily all) of the following skills that include Unity, Unity Connection, UCCE, UCCX, Telepresence, Cisco Routing and Switching
• CCIE Voice or equivalent skills desired
• CCDP equivalent skills desired CCNP equivalent skills desired
• Should be familiar with PCI compliance
• Cisco UCS knowledge a plus
• ITIL knowledge a plus
• Preference for candidates with experience with Cisco UCS technologies.Additional experience with Cisco routing and switching, wireless, Cisco ASA firewalls a plus
• Enterprise Architecture methodologies are a plus
• Excellent communication, architecture and troubleshooting skills required

Senior Voice Engineer Central Region Resume Examples & Samples

• Follow WWT and Customer standards for design documentation
• Provide technical leadership to survey, deployment, and support engineering teams
• Participate as part of the project leadership team
• Hand off design to implementation engineers or implementation team
• Cisco Unified Communications Manager Express
• Cisco Unity Express
• Cisco WebEx
• Cisco TelePresence Content Server
• Cisco Digital Media Systems components (Digital Media Manager, Show and Share, MXE 3500, and WebEx Social
• Assistance with the design, development and maintenance of Cisco Call Studio, Customer Voice Portal, and Intelligent Contact Management applications and scripts
• Assistance with the design, configuration, and management of Cisco voice systems to include UCCE, VXML Server, Call Manager, Unity Connections, Cisco Emergency Responder and others
• Assistance with the design and installation of Cisco network equipment in support of enterprise-level VoIP architectures, including Cisco Unified Border Element, Peripheral and VXML Gateways, etc
• Work on problems of diverse scope where analysis requires evaluation of identifiable factors affecting call routing and queues
• Creation and maintenance of network documentation, network assessments and reporting results
• 2+ years working with Contact Centers administering Cisco UCCE technology
• 1+ year(s) of Cisco Call Studio, Customer Voice Portal, and Intelligent Contact Management experience, versions 10.x and above
• Cisco UC and UCCE high availability environments
• Cisco Unified Border Element (CUBE), SIP Proxy, VXML server services and functionality
• SIP Trunking
• IP Telephony systems administration, configuration, and implementation

Junior Voice Engineer Resume Examples & Samples

• Analyze user requirements, perform cost analysis, and identify designs/approaches to ensure the customer’s needs are met
• Submit voice network connectivity specifications and offer recommendations
• Attend daily/weekly meetings and interact regularly with management, customers and incumbents to constantly improve Voice Engineering services
• Senior technical expert with experience influencing technical decisions and leading team members. Experience selecting and architecting Enterprise Voice solutions in line with Line of Business requirements
• Demonstrate extensive technical experience working with large VoIP network using Cisco Voice solutions
• Extensive knowledge of call routing over various IP protocols
• SIP and Traditional ISDN/PRI Trunking
• Detailed knowledge of VOIP system and endpoint configuration
• Plan, design, implement, and support complex multi-vendor environments
• Develop and maintain detailed implementation and training documentation
• Design, deploy, and audit voice security implementations using industry best practices
• Create and maintain detailed deployment documentation
• Background in voice telephony
• Able to portray knowledge and make presentations to clients
• 8+ years experience that includes deploying and troubleshooting IP-Telephony solutions
• Expert level understanding on voice platforms and protocols such as Oracle ACME & Sansay SBCs, Voice & Video Codecs
• Certifications ACP-N, BCPA, CCVP, CCVP/DP a plus
• BroadSoft BroadWorks management experience a plus
• Architect, Design and Optimize Cisco Unified Communications products including Unified Communications Manager, Unity, Call Center and Contact Center Express for 40,000 endpoints Nationwide
• Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions Install and configure voice gateways as part of the IP telephony system
• Install and Configure Flexpod Virtual Hosting environments for Unified Communications Infrastructure
• Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
• Configuring and troubleshooting Voice Gateways/Gatekeepers
• Key player in the design and implementation of full-life cycle Cisco Unified Communications project
• Perform analysis and diagnosis of complex voice and data network issues
• Provide technology leadership to other members of voice team
• Hands on experience with installing and troubleshooting Cisco Unified Communications, Unity and IPCC/UCCX
• Hands on experience with creating and maintaining IPCC/UCCX scripts
• Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs
• CCVP, CCDP certification desired
• CCIE certification preferred
• Self-motivated and desire to succeed
• Curious and excited by new ideas
• Energized by a fast-paced environment
• Able to understand and translate business needs into leading-edge technology
• Comfortable working as part of a connected team, but self-motivated
• Community-focused, dependable and committed
• Exceptionally detail-oriented

TOC Voice Engineer Resume Examples & Samples

• Provide professional technical support for all Voice issues received
• Provide updates to the customer as needed to meet performance objectives
• Perform technical and management escalation in line with the company policy
• Ensure cases are allocated to the most appropriate next level/organization as part of the case flow process
• Liaise with other relevant departments, e.g. other GCSC’s, Field Operations, PTT, Vendors etc. as appropriate
• Document all troubleshooting and case management actions via the electronic case management system
• Mitel Communication Director / MiVB
• Mitel Border Gateway/SRC
• Mitel MiCC Contact Centre (including Ignite/Multimedia MiCC)
• Mitel MiCollab/MAS/AWv/Nupoint/UCA
• An understanding of VMware and HyperV and deploying Mitel vApps in virtualised environments
• SIP / Wireshark troubleshooting skills
• Supports level 3 incident and problem tickets within the HE defined Service Level Agreements (SLA’s)
• Supports Change and Release requests within the HE defined Service Level Agreements (SLA’s)
• Actively Participates with system upgrades
• Actively Participates with system installations
• Actively Participates with System designs
• Actively Participates with customer requests, projects in the Intake process and active projects
• Identifies, documents and engineers solutions for improvement on processes and technologies
• Remains current on new products, services, protocols, and standards for applicable technologies
• Participates in on-call rotation and non-business hour work efforts as needed
• Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
• Actively participates in creating and implementing improvements
• Performs other responsibilities as needed/assigned
• Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
• Critical Thinking: Gathers and integrates critical information, recognizing and addressing underlying assumptions of others, to arrive at effective solutions; breaks down problems into simple tasks or activities; analyzes relationships among several parts of a situation
• Interpersonal Savvy: relates well to all kinds of people, builds rapport easily, builds constructive and effective relationships, uses diplomacy and tact, can defuse even a high-tension situation comfortably
• Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything
• Team/Relationship Management: Partners with teams effectively to maximize performance, utilizing communication skills, facilitation skills, and knowledge of team dynamics and adapting to change
• Time and project management: uses his/her time efficiently, accurately scopes out length and difficulty of tasks and projects, breaks down work into processes, develops schedules and tasks, anticipates and adjusts for problems
• Experience: Minimum 3 years
• Knowledge/Skills: Must have working technical knowledge of voice platforms such as: technical knowledge of PBX, voice mail, interactive voice services, call management systems, contact center, call routing and telecommunications accounting systems
• Strong hands-on knowledge of the configuration and optimization of telecommunications equipment, video teleconferencing equipment, and voice/data equipment
• Advanced working technical knowledge of current telecommunications practices, protocols, and principles in enterprise and contact center environments
• Advanced knowledge of the following telecom PBX/voice practices and concepts: full product life cycle, technical standards and deliverables, telecom system installations, trunks and stations, telephone switches including Avaya, Mitel, IVR,CTI, VRU hardware and software, PBX/voice hardware and software, ACD software, network and related protocols (e.g., TCP/IP, SIP)
• Advanced knowledge of cabling and wiring systems, design, and installation of networks, switching systems, SIP signaling, SBC’s (Session Border Controllers), and copper or fiber optic cabling
• Strong understanding of the organization’s strategic initiatives and vision
• Ability to conduct research into telecommunications issues and products
• Requires excellent verbal and written communication skills. Must have the ability to provide the explanation of technology for end-users, nontechnical managers, directors and above
• Preferred Knowledge of: Service Now, ITSM and PMO practices, Microsoft Office Suite, Visio, Project
• Bachelors Degree preferred
• Bachelor's degree and/or 10+ years experience with hands on experience with Enterprise Voice/PBX/VoIP/Telco and/or Network Engineering
• Ability to work under minimal direction as well as in a team environment
• Ability to provide training, document all project and processes, provide transition documentation to support staff
• Ability to multi-task, work and collaborate with other groups and vendors
• Ability to handle multiple projects ranging from small to large scale
• Basic understanding of Project Management Principals
• Evaluates, designs, documents, installs, implements, tests, and performs problem isolation and resolution, and monitors, tunes, set standards and maintains a range of network components and systems
• Performs these functions across some, but not all, physical media, Operating Systems, File Systems, protocol stacks and network components
• Provides client consulting and training on the design and use of the voice network systems and architectures
• Plans, researches, evaluates and recommends new voice network equipment and related technologies
• Uses monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems, gauge performance and activity
• Devises solutions to operational problems within the capacity and operational limitations of installed equipment
• May develop and execute contingency plans for voice related hardware/network failures including isolated and major outages
• Provides internal consulting, technical guidance, information and support to application developers, computer operations, workstation support, management, and departmental clients
• 10 years Voice/IT network engineering support experience (Tier II, Tier III, network infrastructure implementation and maintenance) Expert experience in one or more of the following: Avaya Voice, Cisco Nexus, Cisco Catalyst routing and switching
• Experience supporting the government customers in secure environments, familiarity of NIPRNET and SIPRNET operating standards and applicable guidelines
• Expert Knowledge of cabling standards, fiber optic and copper cable termination
• Department of State experience on voice and data systems/networks
• Certifications: Avaya Voice/CMS/Voicemail systems, Network +, Cisco CCNA, Cisco CCNP or equivalent
• Familiarity with DoS environment (Voice and Data networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs)

Tier Voice Engineer Resume Examples & Samples

• Hands on experience with Cisco/Avaya Voice technologies with 3+ years of related experience in IT industry
• Proficient with technologies such as Cisco Communications Manager, Cisco Bulk Administration, Multi Services, Gateways, Cisco Unity Connection, Jabber, Cisco Presence, SME, Virtualization etc
• IP Telephony protocols like SIP, H323, MGCP, RTP, RTCP, VXML, Avaya Session Manager, Avaya Aura, H248 Gateways, CMS, Call Routing and different Codecs
• Familiarity with Oracle applications
• Working knowledge on Monitoring Tools such as RTMT, Prognosis, Clarus, etc
• Solid Communication Skills (Written/Verbal/Presentation). Solid team player
• Able to work rotating shifts for 24/7 coverage
• Flexibility in working hours as some migrations will require weekend and after hours’ work
• Ability to grasp complex design concepts quickly and be able to provide the right solutions to the clients
• Ability to troubleshoot implementation problems during migrations
• Operational disciplines with regards to systems management, change management, etc.)
• Candidates should complete ownership of the incident with regards to the engagement with client and stakeholders
• Basic to intermediate knowledge on ITIL processes

SBC / SIP Voice Engineer Resume Examples & Samples

• Design, implement and coordinate changes in call routing over and between SIP, the IP Telephony systems and Skype for Business
• Design and coordinate LAN/WAN configuration, sizing and troubleshooting audio quality/performance
• Installation engineering and support
• Drives the appropriate analytics, documentation, and project planning as well as roadmaps for new and enhanced SIP & SBC services aligned to the expressed or identified business needs of EY internal clients
• Supports Global Infrastructure Services Global Operations in maintaining the appropriate execution of all defect correction, release management activities and other related changes aligned to operational readiness and consistency in services. Works across IT and the vendor on required technical changes and to agree appropriate infrastructure services to support the current and next generation of all Audio Codes SBC’s
• Microsoft Lync/S4B knowledge an advantage
• Extensive knowledge of fixed line telecommunication systems
• Strong SIP protocol experience
• Maintains solid interpersonal skills to engage with others in the Firm, in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills
• Projects well-defined consultative skill to conduct effective questioning, hone in on key issues and information to formulate ideas and materials as well as present those ideas clearly and concisely to all levels of the organization including senior and/or executive management
• Manifests a strong analytical and problem solving ability to escalate and negotiate complex and conflicting change issues, handle multiple and shifting priorities across a broad spectrum of operating environments and drive solutions that are both financially sound and operationally feasible
• Maintains strong project management skills as well as various aspects of technology infrastructure design and implementation, to deliver projects on time and within scope and budget
• Maintains appropriate knowledge of services and products of external vendor and suppliers and manages their activities in project deliverables
• Design, configuration and advanced troubleshooting for Audio Codes SBC and ESBC and their global management infrastructure
• Design, configuration and advanced troubleshooting for SIP trunks
• Support the Operations team to maintain a stable service and meet the OLAs
• Supports L4 incidents, problems with SBC and SIP services and support vendor escalations
• Work with Telecom Service Providers globally to consolidate PSTN technology and migrate to SIP
• Supports management in the End of Service Life (EOSL) activities in accordance with deliverable dates for next generation services and best practices in the industry on aging of services
• The role is an individual contributor and reports into SBC/SIP lead in Collaboration Service. As a result of specific projects under management, the role would be expected to influence and manage peers, vendors, suppliers and others in creating and executing the design plans
• Degree in related technology field (Computer, Engineering, Science) or comparable job experiences
• Minimum 8 years of experience in an Operations or Product Management role
• Strong background in IP Protocols
• Proven SBC and ESBC Experience, AudioCodes experience is a pro
• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Global Voice Engineer Resume Examples & Samples

• Lead the design and implementation of Cisco Unified Communications products
• Install all new hardware, systems, and software for Telecommunications
• Supports voice and network infrastructure (includes but not limited to: CUCM, CER, and UCCX)
• Perform software upgrades on existing Cisco voice deployments
• Provide user training for Cisco Voice deployments when needed
• Prepare documentation including Network Designs, Network Assessments, IPT Questionnaires, Implementation Plans, and Post Implementation Documentation
• Remote support of on-site engineers and end users during installation
• Liaising with project management team, vendors, and service desk engineers on a regular basis
• Engineer, configure, and deploy the company’s voice and video communications
• A minimum of a Bachelor’s Degree in Computer Science or related field with 7+ years of experience
• Must have a level of proficiency with Internet, Email & Microsoft
• Skype for business
• Cisco Network Experience
• CCNP or CCNA
• Tier3 engineer for all Skype for Business audio/video issues
• Maintains Skype for Business reporting and monitoring tools
• Communicates with business customers and other stakeholders during outages
• Utilize skills to test new audio/video functionality and document results
• Create deliverables for Tier1/2 support teams
• Ability to analyze SIP traces to determine root cause on voice/video issues
• Collaborate/Partner with other teams including business customers, unified communications, networking and program management
• Maintain technical skills and expertise through continuing education and training
• Assist in knowledge transfers to Tier2 contract resources
• Minimum 5 Years’ Experience in Telecommunications support
• Minimum 5 years professional experience designing and developing enterprise telecommunications architectures such as Skype for Business
• Has experience mentoring other members of technical staff
• Has experience working with Tier 4 (vendor) production support
• Has experience with SIP log capture and analysis
• Bachelor’s degree required or equivalent combination of education and experience
• 2-4 years of relevant experience in IT Operations
• Candidate should have strength and proficiency in the following areas
• Knowledge of Ethernet network topologies both LAN and WAN
• Knowledge of basic telephony principals and VOIP protocols
• Knowledge of Cisco audio/video conferencing equipment
• Experience with network security, QoS implementation and troubleshooting
• Teamwork (Intermediate)
• Decision Making (Intermediate)
• Flexibility (Intermediate)
• Planning & Organisation (Basic)
• Relationship Management (Intermediate)
• Problem Resolution (Intermediate)
• Communication (Intermediate)
• Innovation & Initiative (Intermediate)
• Compliance & Control (Basic)
• Achieving Quality Results (Basic)
• A willingness to work on-call, weekends and travel to branch offices within EMEA
• Cisco Unified Communications Manager
• Redbox Voice Recording
• Cisco IOS and SIP/H.323/MGCP endpoints
• Cisco certification (minimum current CCNP Voice/Collaboration)
• Relevant university or equivalent college degree relevant to the industry and job function
• Current passport with no restrictions for travel throughout EMEA
• Must cover the production coverage hours of 7am to 6pm on a shift pattern with colleagues to ensure services are maintained with no downtime. Out of hours support on an on-call basis will also be required
• Experience in managing and maintaining high availability Cisco Voice systems
• Financial sector or equivalent experience in large global professional services organisations
• Experience in Service Management with specific focus on change, incident and capacity management
• Voice, video and collaboration architecture and design
• Experience in working on large scale projects and working with project teams providing technical guidance in planning phases and hands-on implementation
• Advanced Cisco Unified Communications Manager and associated Cisco products
• Advanced CUCM Dial Plan
• Voice signalling protocols: SIP, SCCP, MGCP, H.323
• Voice Recording systems (NICE, Witness, Redbox)
• Trader environments including private wires
• Quality of Service (CBWFQ, PQ, Hierarchical QoS)
• Voice Network Management and Authentication
• Perform proactive platform systems management
• Resolve operational issues
• Ongoing upgrade and maintenance of associated platforms
• Perform root-cause analysis and solve problems
• Design and implement solution to meet service and business requirements
• Work with product vendors to troubleshoot issues
• Provide first-class system support from initial contact to closure
• Execute maintenance and disaster recovery tests on a scheduled basis or as required

Related Job Titles

7 Production Support Engineer Resume Examples for 2024

For those aiming to secure a role in production support, this article offers strong resume examples and expert advice. Learn how to detail your technical skills, highlight key achievements, and structure your resume strategically. This guide will help you present your experience clearly to catch a recruiter's eye.

• 31 Aug 2024 - 5 new sections, including 'Order your education section', added
• 31 Aug 2024 - 5 new resume templates, including Aspiring Production Support Engineer, added
• 29 Aug 2024 - Article published

  Next update scheduled for 08 Sep 2024

Here's what we see in the best resumes for production support engineers.

Show Metrics That Prove Impact : Include data such as reduced downtime by 20% , cut costs by 15% , resolved 95% of issues , and increased system efficiency by 30% to show your worth.

Include Relevant Skills From JD : Include skills on your resume that you have and are mentioned on the job description. Some popular ones are SQL , Linux , performance monitoring , incident management , troubleshooting . But don't include all, choose the ones you have and are mentioned in the JD.

Highlight Your Technical Adaptability : Show how you adapt to new systems. Use phrases like transitioned to new or integrated with APIs .

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widget 2: red / but not serious Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

helpful blue / but not serious Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include.

Production Support Engineer Resume Sample

Find out how good your resume is.

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Get feedback on your resume

Want to know how your production support engineer resume measures up? Our resume scoring tool gives you instant feedback on your resume's strengths and areas for improvement. It evaluates key criteria that recruiters in the tech industry look for, helping you understand how well your resume aligns with industry standards.

Upload your resume now for an unbiased assessment. You'll receive a clear score and practical tips to enhance your resume's impact, increasing your chances of landing interviews for production support roles.

Order your education section

Include your education section at the top of your resume if you are an entry-level applicant or if you have recently completed relevant education like a masters or bootcamp. This helps employers understand your qualifications quickly.

However, if you have significant work experience, place your education section after your professional experience. This ensures your skills and job experience get the first look from hiring managers reviewing your resume.

Mention specific support tasks

Detail your experience with specific support tasks like troubleshooting, incident management, and performance monitoring. Use concrete examples to show your ability to handle different scenarios.

Include any experience related to shift work, as many production support roles require flexibility. This shows employers you understand and are prepared for the job’s demands.

Junior Production Support Engineer Resume Sample

Ideal resume length.

For a production support engineer, focus on keeping your resume to one page if you have less than 10 years of experience. This is enough to show your skills without overwhelming the reader. If you have more experience, especially in different roles or projects, using two pages is acceptable. Show what you can do clearly and quickly.

In both cases, start with your most relevant and recent experience. Select achievements that are specific to engineering support in production environments. This can include examples of troubleshooting, efficiency improvements, or uptime maintenance you contributed to. Make sure the most impactful information is on the first page. Good space use is key, so balance between text and white space for easy reading.

Senior Production Support Engineer Resume Sample

Highlight technical skills.

As a production support engineer, your technical skills are critical. Make sure to list specific software, tools, and technologies you are proficient in, such as SQL, Linux, or monitoring tools.

Include any certifications relevant to this field, like ITIL, that show you have specialized knowledge. This helps you stand out from candidates in other industries.

Production Support Engineer (Database Specialization) Resume Sample

Aspiring production support engineer resume sample.

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•   Senior Network Engineer Resume Examples

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Voice Network Engineer Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Provide advice of selection and purchase of IT equipment
• Maintain maximum availability of the voice platform
• Obtaining quotes for supply of goods and services from suppliers
• Monitoring the progress of third-party maintenance contract suppliers
• Ensuring that support calls are logged and handled effectively and efficiently
• Responsible for disaster recovery, closing security loopholes and access levels
• Engage and interact with additional support teams (network, server, facilities)
• Strong experience in IP Telephony
• VDN and Vectoring
• Knowledge of Avaya CMS Supervisor Reporting Software
• Knowledge of voice circuit (PSTN, PRI, SIP trunks, etc.)
• Working knowledge of NECTAR tool
• Interactive Northwest Inc. IVR
• Interactive Northwest Inc. Call back
• Microsoft Unified Messaging
• Working internally with voice design architects (TDA’s)
• Maintain incident ticket SLA’s within the terminal ticketing system
• Develops monitoring solutions to alert teams on issues and ensure we maximize uptime
• Support a corporate voice infrastructure using all of the following Cisco technologies: Call Manager, Unity, Voice Gateway, LAN routing & switching, wireless, and QoS
• Configuration, rollout, tuning and monitoring of the worldwide Cisco-based voice/video systems, codec options, media formats, protocols, network impact, overall architectural understating
• General Knowledge of VPN Tunnels
• General Knowledge of WAN/LAN
• General Knowledge of VLAN and Wireless Protocols

Professional Skills

• Proven project management skills and budgeting experience
• Excellent client management/resolution, problem solving, debugging/troubleshooting skills are required
• Work in fast pace working environment with strong analytic and problem solving skills
• Time Management, multitasking and prior project management skills essential
• Strong diagnostic and network troubleshooting skills
• Strong command of leadership and customer service skills essential
• Strong MS Visio and MS Word skills for network documentation

How to write Voice Network Engineer Resume

Voice Network Engineer role is responsible for documentation, telecommunications, training, integration, security, wireless, architecture, telephony, reporting, design. To write great resume for voice network engineer job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Voice Network Engineer Resume

The section contact information is important in your voice network engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Voice Network Engineer Resume

The section work experience is an essential part of your voice network engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous voice network engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular voice network engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Voice Network Engineer resume experience can include:

• Excellent documentation & diagrammatic skills
• Excellent interpersonal communication, written, verbal and presentation skills
• Demonstrated experience working with blended teams, including staff and contractors, both in-house and off-shore
• Leadership Skills required to embrace new initiatives and objectives and steer them from negotiation through to completion and deployment, including
• Effectively mentor technical staff
• Outstanding hardware troubleshooting experience

Education on a Voice Network Engineer Resume

Make sure to make education a priority on your voice network engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your voice network engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Voice Network Engineer Resume

When listing skills on your voice network engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical voice network engineer skills:

• Work in fast pace working environment with strong analytical and problem solving skills
• The ability to work globally, building strong relationships and to manage stakeholders effectively
• Demonstrated design and implementation experience in CISCO Unity Voice Messaging, AVAYA
• Strong technical background in a CISCO networking environment with relevant qualifications or proven track record
• Advance skills and ability to work independently to analyze and resolve issues pertaining to enterprise wide UCDH systems, applications and hardware
• Prior experience with Shoretel

List of Typical Experience For a Voice Network Engineer Resume

Experience for senior voice network engineer resume.

• Strong oral and written communications skills are also needed
• Experience with Mobile Remote Access for Jabber and IP phones. Strong understanding of both Cisco VCS-C and VCS-E
• Experience administering, engineering and supporting an IP/PBX platform
• Experience configuring and troubleshooting Cisco Border Elements and integrating them with carrier SIP trunks
• Experience implementing and maintaining call recording software
• Experience working under rigid security compliance requirements. HIPAA, NIST, NERC, Government, healthcare, PHI, PPI, network security and auditing, etc
• Expert experience in one or more of the following: Unclassified Voice Systems, Secure Voice Systems to include red switch, TDM Switching, Voice Over IP (VOIP)

Experience For Pseg LI Assoc Voice Network Engineer Resume

• A strong working knowledge of Cisco UCM is desirable but not essential
• Cisco Contact Center Express experience
• 5 (five) + or more years equivalent work experience
• Experience developing financial and resource plans and work assignments including related budgetary forecasting, reviews and management
• Experience in administration and support call center solutions within large, highly complex organizations
• SIP/VoIP Telephony design and operational experience
• Strong sense of ownership, bias for action, customer obsession, and earn trust

Experience For Voice / Network Engineer Resume

• Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER, etc
• Operational experience in a 24/7 production environment
• Experience with telecom systems and protocols (SIP, RTP, PSTN)
• Network experience
• Experience with Unimax
• Solid foundation in IP network communications protocols
• Proficiency with troubleshooting voice infrastructure including MPLS and DMVPN WAN
• Progressive understanding of performance and monitoring

Experience For Voice, Network Engineer Resume

• Develops and performs capacity and resource planning to optimize and expand existing network systems
• Provides advance level programming and technical support for implementation of Cisco voice hardware, applications and Software
• Work collaboratively with vendors, clients, carriers and technical staff on network implementation, optimization and ongoing management
• Provide resolution of complex systems, security, and network problems utilizing expertise in field concepts, practices and procedures
• Cisco Call Manager (current and past versions including 9.X. 10.X)
• The position requires the following credentials and licenses
• Troubleshoot complex voice and data network issues, including QoS configurations for converged technologies
• Conceptual understanding of other IT disciplines (e.g., applications, systems, storage, service management, business continuity)

Experience For Level Voice Network Engineer Resume

• Cisco ASA and FirePower configuration for VoIP including VoIP bypass or trust
• Investigate and respond to alarms raised by monitoring tools on systems
• Robust understanding of dial plans, device pools, media resources
• Un outil de ticketing
• Models and provides solutions targeted to meet existing, enhanced, and new service network platform solutions for business and infrastructure services
• Provides senior technical leadership, representing network organization in cross-functional/project teams

Experience For Collaboration Voice Network Engineer Resume

• Monitor, support, test, and evaluate network systems including LAN/WAN, Internet, Intranet, and data communication systems
• Critical and Fast: This is a strategic new business for AWS, and we are moving fast, really fast
• Advanced working knowledge of current technologies in storage/server/network/mobility/VOIP/Riverbed areas
• General Knowledge of Firewall operation
• Carrier liaison to resolve issues with voice over DSL, Dedicated Internet, frame relay, MPLS, and PTPP media network links

Experience For Core Voice Network Engineer Resume

• Technical support consisting in technical troubleshooting and incident solving for enterprise communication systems and solutions, for customers all over the world
• Participates in different projects with the purpose of optimization of existing customer solutions, designing new customer solution and taking part in the solution roll out
• At least one current network industry certification, preferably Cisco’s CCNA, Foundry’s BCNE, Juniper’s JNCIE
• Analysis, design, specification, and installation of Cisco VoIP systems and applications
• Implements solutions for Voice Messaging applications such as Cisco Unity Voice Mail, Cisco UCCX Automated Call Distribution system and Cisco Auto Attendant scripts to support organizational and departmental projects
• Coordinates with customers and others to minimize any operational impact during Cisco VoIP implementation
• Additionally, responsible for completing daily adds, moves and changes for complex communications and network system

Experience For Senior Voice Network Engineer / Architect Resume

• Trouble shoots complex issues in network systems software and distribution and access electronics for medium and large network installations
• Coordinates with multiple vendors, Network Services, and others as needed for the implementation of Cisco VoIP technologies and applications
• Handles daily maintenance tasks, customer repairs and warm transfer support for Technical Operations Center (TOC) as needed
• Serves as point of contact for any third-level escalations from the IT Operations Center or desktop technicians
• Configures and troubleshoots systems that support telecommunications network services
• Assists with the implementation and maintenance of hardware and applications (Cisco Unity Voice Mail, UCCX/ PCCE Automated Call Distribution, Call Manager, IP Celerate, Cisco Emergency Responder, NEC Public Branch Exchange (PBX)), features and functions for a large enterprise network

Experience For Voice Network Engineer Resume

• Maintains the efficiency of a complex network applications and technology's such as Cisco Call Manager (CUCM), Cisco Voice Mail (Unity), Cisco Automated Call Distribution (UCCX), Cisco Automated Call Distribution (PCCE), Cisco Auto Attendants, Cisco Video and NEC Private Branch Exchange (PBX) telephone system
• Provided solutions to customers for network and voice solutions -VOIP
• Consult customer to decided what their technical needs are (network and Cisco VOIP)
• Utilize both traditional and creative methods to engineer enterprise data, voice, and video networks
• Understand customers needs show them new technologies that would benefit their business
• Support network systems and recommend resources required to maintain and/or expand service levels
• Perform intermediate/advanced level network support tasks and implementation of new infrastructure related systems
• Resolve problems reported by end users for voice communications, local and wide area networks, personal computers and networking equipment (switches, routers, etc.)
• Create and maintain documentation of the network infrastructure, servers and applications
• Establish and maintain contact with vendors for infrastructure maintenance, support and problem resolution
• Provide on-site and on-call 24x7 support as needed in Lincolnshire, IL HQ and nearby offices
• VoIP QoS on MPLS, DMVPN and Firewalls
• Lead technical direction discussion(s) and planning within team and outside team. Represent technical areas on project teams. Perceived and demonstrated Subject Matter Expert for specific areas/technologies. Provides upgrade recommendations and supporting rationale

List of Typical Skills For a Voice Network Engineer Resume

Skills for senior voice network engineer resume.

• Exemplary organizational and communication skills, and be able to manage a number of projects at one time
• Strong experience with Cisco IM&P and Cisco Expressway
• Working knowledge and experience of Avaya session manager, Communication manager and IP phones required
• Strong understanding of routing/switching technologies, IP addressing/subnetting, firewall/firewall rules, and network traffic analysis/troubleshooting
• Solid understanding of internetworking industry trends (Security, Routing, Switching, SAN, & Application Networking)
• In-depth experience designing, implementing, and troubleshooting voice technologies
• Experience or Knowledge installing, maintaining, and configuring network, infrastructure and applications specific to Cisco, AT&T, and Avaya
• Li]Experience working with telecom carriers turning up and troubleshooting IP and or TDM circuits
• Strong technical background on routing and switching technologies in a CISCO networking environment

Skills For Pseg LI Assoc Voice Network Engineer Resume

• Experience installing and maintaining an enterprise size VoIP technology architecture and design, including
• Experience with administering, configuring, deploying hardware such as session border controllers, TDM/IP gateways, Softswitches and/or IP PBXs
• Experience with firewalls, VPNs, network operating systems, load balancing and/or DNS/DHCP
• Li]Solid understanding of the Linux Operating System
• Experience in implementing and troubleshooting large Session Initiation Protocol (SIP) networks
• Knowledge and experience using network protocol analyzer and SIP tracing tools
• Experience in a technical capacity supporting a network or infrastructure or application configuration
• Work with changing work priorities and deadlines

Skills For Voice / Network Engineer Resume

• Experience managing vendor teams and multiple projects in a fast-paced environment
• Demonstrated history of delivering results
• Excellent TCP/IP networking fundamentals
• Experience supporting large heterogeneous network infrastructure
• 2) Experience working with Cisco IM&P and Expressway
• 3) Experience working on core Cisco Network technologies (routers, switches, firewalls, etc)

Skills For Voice, Network Engineer Resume

• A strong working knowledge of Cisco UCM is desirable
• Experience on call recording integration
• Experience with troubleshooting SIP call flows on a Cisco and SIP transport infrastructure
• Strong knowledge of wireless and VPN networking technology
• Advanced working experience with large enterprise professional communications and network systems
• Hands-on experience with Cisco Call Manager and Unity – CUCM 8.6+, Cisco Emergency Responder, Cisco voice router and SRST call routing
• Experience with integrating multiple separate voice systems due to mergers

Skills For Level Voice Network Engineer Resume

• Experience migrating between carriers and to a SIP platform
• Experience with voice reporting platforms
• Experience phasing out legacy technologies
• Experience with call recording platforms
• Hands on experience with Cisco Call Manager (versions 11.5 or later) installation, design, configuration, administration and troubleshooting
• Experience in performing multiple processes/projects simultaneously in a fast-paced environment
• Certifications in Voice technologies and Cisco CCVP, CCIP-Voice certification are strongly
• Active CCIE (Voice) certifications or equivalent experience required

Skills For Collaboration Voice Network Engineer Resume

• Change Management experience, including assessment, impact, scheduling and controls
• Strong background in designing and implementing multi-site voice platforms
• Experience with other vendors such as Sonus, Genband Session Borders
• Expert Experience with Call Center technologies and solutions, specifically Cisco's UCCE and Interactive Intelligence (ININ)
• CCNA or 15 years’ experience

Skills For Core Voice Network Engineer Resume

• Microsoft Skype for Business (formally Lync) experience an advantage
• Heavy VOIP support experience
• Related work experience
• Expert experience with Oracle Session Border Controller
• Expert experience with Oracle Enterprise Communications Broker
• Experience with Avaya Session Manager
• Experience with Avaya System Manager

Skills For Senior Voice Network Engineer / Architect Resume

• Demonstrates technical curiosity and an obsessive need to understand the root cause of an issue
• Experience in information Technology/ Information System roles
• Experience in the configuration and support of QoS and VPN components are desired
• Experience on the Cisco ICM system to include knowledge on the components, configurations and system applications
• Upport and integration experience with session border controllers and session management systems

Skills For Voice Network Engineer Resume

• Experience with system installations and configurations on the Cisco Call Manager Voice system
• Plan proactively and respond reactively to deliver against current priorities
• Strong knowledge of TCP/IP, LAN/WAN, client-server applications in an enterprise environment
• Strong technical knowledge on Citrix ADC, Riverbed WAN Optimization
• Experience with VoIP Technologies such as H.323, SIP, MGCP gateway configuration
• CUCM, UCCX, SIP, LAN, WAN, and Wireless network experience in Cisco environment
• Experience with 1000+ user phone systems spread across 10+ offices
• Experience with multiple SBC platforms
• Working-level business and systems knowledge in a global logistics organization; involved with Enterprise level needs and vision
• Working knowledge of architecture and design methodologies for large-scale networks
• Working technical acquaintance of current network hardware, protocols, and Internet standards
• Identify and evaluate new technology for updating equipment, adding capabilities and enhancing existing systems
• Provide cross-training and mentoring across Tier 2/3 engineering team
• Capable of providing Tier 3 support and Engineering to Cisco’s UCCX, Cisco Unified Communications Manager, VCS, SBC’s, etc
• Knowledge of Call Center supporting applications such as ticketing system, workforce management and knowledge management highly desirable

List of Typical Responsibilities For a Voice Network Engineer Resume

Responsibilities for senior voice network engineer resume.

• Contribute to the development of DR/BCP related materials. Participate in DR/BCP related tests and events. Participate in audit and related regulatory compliance analysis and remediation efforts. Provide off-hours production and, at times, development system support. Execute recovery and BCP requirements resulting from DR/BCP declarations
• Adequate project, documentation and organizational skills, and ability to manage time and complex tasks
• Experience administering, engineering and supporting Cisco voice gateways
• Cisco CCX, Unity and Call Manager experience required
• Experience in a network infrastructure environment required
• Strong team player. Capable of working together with team-members to come up with solutions to meet complex design challenges or random network issues
• Skill with testing tools and procedures for voice and data circuits

Responsibilities For Pseg LI Assoc Voice Network Engineer Resume

• Strong working knowledge of the SIP protocol
• Strong working knowledge of the H323 protocol suite
• Strong working knowledge of the TCP/IP protocol suite
• Experience with Cisco Unity Connection and Office 365 integration
• Provides client consulting and training on the design and use of the network systems and architectures
• Identify and close any gaps in the existing documentation of the infrastructure

Responsibilities For Voice / Network Engineer Resume

• Installation, monitoring, maintenance, support, and optimization of all network and security hardware and software, and associated communications links
• Development of system appropriate documentation
• Develop and generate conceptual, logical, and physical network architectures, resulting documents and drawings, testing analyses, test plans, and risk assessments to ensure sound architecture meeting clearly stated requirements
• Provide feedback and recommendations regarding service delivery improvements
• Available as needed for escalation of support incidents and available for after-hours on-call support

Responsibilities For Voice, Network Engineer Resume

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community and ability to communicate technical information to non-technical personnel
• Full project lifecycle efforts (Planning, Preparation, Design, Implementation, Operation and Optimization.)
• Provide engineering support of a VoIP network infrastructure and UC services to include TDM and IP-based trunking, voice routing design and configuration and unified messaging
• Management of various aspects of Sponsor's enterprise voice, and/or data communications networks through all system life-cycles phases, including planning, designing, evaluating, selecting, implementation and future migrations
• Research and evaluating new/emerging technologies (hardware and software) and making recommendations to the engineering team regarding the integration of these technologies into the existing architecture
• Supporting the engineering team and the program's leadership by managing the technical aspects of projects from inception to completion including technical assessments, design, planning, integration, testing, and implementation
• Assisting engineering team with creating detailed architecture designs for next generation voice technologies and creating engineering guidelines for enhancements based on current production deployments
• Routing/switching : Demonstrated strong knowledge of routing with technologies such as, BGP, MPLS, VPN, Spanning Tree, Fabric path ,VPC, and Multicast
• Experience with various monitoring tools and understanding of the technologies underpinning them

Responsibilities For Level Voice Network Engineer Resume

• Firewall: Demonstrated knowledge of configuring firewalls from various vendors
• General understanding of scripting, through the use of various languages to enable automation and application tie in
• Creation and maintenance of technical documentation (network designs, SOPs, User Guides, etc.) to support current operation procedures and processes
• Serve as an escalated Tier 3 resource for trouble tickets and work orders for network services and voice network infrastructure devices
• Familiarity with session border controllers
• Experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323

Responsibilities For Collaboration Voice Network Engineer Resume

• Experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, Cisco Call Manager, Tandberg Management Server/Content Server, Conductor
• Cisco Unity/Unity Connections Version (9.X and 10.X)
• Cisco Call Manager Express/Unity Express is required
• Other assigned work as and when required to support operations and projects
• At least one current network industry certification, preferably Cisco’s CCNA, Foundry’s BCNE, Juniper’s JNCIE, Avaya AIPS
• Capable of installing, configuring, troubleshooting Avaya Aura Communication Manager and related hardware such as G450’s, G430’s, Utility servers, and Message Application Server
• Intermediate or Advanced English Level
• Expert knowledge of Call Center technologies and solutions, specifically Cisco's UCCE and Interactive Intelligence (ININ) environments
• Expert Knowledge of IP telephony technologies from Cisco

Responsibilities For Core Voice Network Engineer Resume

• Knowledge in IVR, self-service or speech recognition systems
• Light travel to remote field sites (US, UK & Canada), on-call responsibilities and quarterly maintenance weekend work
• Strong understanding of telephony dial plan design, implementation, and call control/routing protocols such as H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS
• Experience with the following: Cisco Unified Communications VoIP telephone system which includes Call Manager, Unity Connection, Presence, Emergency Responder, Exchange, MS Lync, Jabber, Telepresence, Contact Center Express, CRS servers, TMS, VCS, SRST, ATA and third party hardware and software integrations
• Strong knowledge and experience in designing, deploying, and troubleshooting Digital/Analog voice gateways, media resources such as conferencing, transcoding, MTP, and MoH, and voice endpoints such as IP phones, and CIPC (softphones)
• Experience designing, configuration and implementing Call Manager on bare metal, Windows and VMWare
• Zoom International call recording software

Responsibilities For Senior Voice Network Engineer / Architect Resume

• Configure and maintain SRST, voice QoS, Voice Routing Protocols and Voice Gateways
• Good knowledge and experience working with global and local telco carrier service providers. Experience dealing with remote/field site outages, testing, troubleshooting and coordination of service restoration with remote-hands and or 3rd party resources
• Experience working for financial institutions and with standards and regulations that affect financial institutions including FFIEC and PCI
• Robust, hands-on technical knowledge operating systems, including, Win10, Win2008, 2012, and 2016 Server
• Articulates the business value and bearing of advanced technical and non-technical information and understands when to intensify issues

Responsibilities For Voice Network Engineer Resume

• Management of personnel supporting large government customers
• Strong understand of Cisco Finesse call centers as well as the associated reporting tools. This includes creating custom UCCX scripts and Finesse dashboards, as well as the CUIC reporting tool
• Hands-on Administration experience of LAN, WAN, VoIP and routing technologies such as OSPF, BGP, MPLS, VPN (GRE & L2L), QoS, HSRP, GLBP and IP-SLA. In-depth understanding and experience dealing with a variety of Cisco hardware and IOS (12 & 15) is highly desired
• Equivalent work experience
• Fortinet NSE Fortigate Administration Experience and Fortigate Certifications are ideal
• Certifications wanted are CCNP or CCNP-Security and CCNA or CCNA-Security, MCP and MCSE, CISSP, SANS GIAC
• Proven experience and success with LAN, WAN, WLAN, MPLS, design, implementation, and support. Proven experience with network capacity planning, network security principles, and general network management best practices
• Experience in an enterprise environment is required
• Robust understanding of communications protocols such as H323 / SIP/ QoS / QSIG / G.711 / G.729, SRST, CUBE private line services from T1 to DS3 and SIP is required
• Wireshark knowledge and skills are essential
• Innovative understanding of business technology drivers and their impact on architecture design
• Configure base CUCM components, such as device pools, Call Manager groups, and other communal elements. Build dial plans including route patterns, route lists etc
• Experience in configuring, supporting and fault diagnosis of Avaya Session managers, Cisco SME, Oracle Session Border Controllers with software versions 6.x and 7.x is essential
• Experience with deploying carrier SIP solutions from carriers, such as VzB
• Any exposure to Cisco CUCM, SME & IP telephony systems would be beneficial
• Provide Tier 3 support to operational teams

Related to Voice Network Engineer Resume Samples

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Multiprotocol Label Switching Configuration Guide, Cisco IOS XE 17.15.x (Catalyst 9400 Switches)

Bias-free language.

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

• Configuring Multiprotocol Label Switching (MPLS)
• Configuring MPLS Layer 3 VPN
• Configuring eBGP and iBGP Multipath
• Configuring EIGRP MPLS VPN PE-CE
• Configuring Ethernet-over-MPLS (EoMPLS)
• Configuring IPv6 Provider Edge over MPLS (6PE)
• Configuring IPv6 VPN Provider Edge over MPLS (6VPE)
• Configuring MPLS VPN InterAS Options
• Configuring MPLS over GRE
• Configuring MPLS Layer 2 VPN over GRE
• Configuring MPLS Layer 3 VPN over GRE
• Configuring MPLS QoS
• Configuring MPLS Static Labels
• Configuring MPLS Traffic Engineering and Enhancements
• Configuring Any Transport over MPLS: Tunnel Selection
• Configuring MPLS Traffic Engineering—Bundled Interface Support
• Configuring MPLS Traffic Engineering Forwarding Adjacency

Configuring MPLS Traffic Engineering (TE)—IP Explicit Address Exclusion

• Configuring MPLS Traffic Engineering—LSP Attributes
• Configuring MPLS Traffic Engineering—Configurable Path Calculation Metric for Tunnels
• Configuring MPLS Traffic Engineering—RSVP Graceful Restart
• Configuring MPLS Traffic Engineering—Verbatim Path Support
• Configuring Virtual Private LAN Service (VPLS) and VPLS BGP-Based Autodiscovery
• Configuring Hierarchical VPLS with MPLS Access
• Configuring VPLS: Routed Pseudowire IRB for IPv4 Unicast
• Configuring VPLS: Routed Pseudowire IRB for IPv6 Unicast
• Configuring MPLS VPN Route Target Rewrite
• Configuring MPLS VPN-Inter-AS-IPv4 BGP Label Distribution
• Configuring Seamless MPLS
• Troubleshooting Multiprotocol Label Switching

Chapter: Configuring MPLS Traffic Engineering (TE)—IP Explicit Address Exclusion

Prerequisites for mpls traffic engineering (te)—ip explicit address exclusion, restrictions for mpls traffic engineering (te)--ip explicit address exclusion, mpls traffic engineering, cisco express forwarding, configuring ip explicit address exclusion, configuring an mpls traffic engineering tunnel, example: configuring ip explicit address exclusion, example: configuring an mpls traffic engineering tunnel, additional references, feature history for mpls traffic engineering (te)ip—explicit address exclusion.

Your network must support the following Cisco IOS features in order to support IP explicit address exclusion:

IP Cisco Express Forwarding

Intermediate System-to-Intermediate System (IS-IS) or Open Shortest Path First (OSPF)

MPLS TE will accept an IP explicit path comprised of either all excluded addresses configured by the exclude-address command or all included addresses configured by the next-address command. It will not accept a combination of both.

Information About MPLS Traffic Engineering (TE)—IP Explicit Address Exclusion

The MPLS Traffic Engineering (TE)—IP Explicit Address Exclusion feature provides a means to exclude a link or node from the path for a Multiprotocol Label Switching (MPLS) TE label switched path (LSP).

The feature is enabled through the ip explicit-path command that allows you to create an IP explicit path and enter a configuration submode for specifying the path. The feature adds to the submode commands the exclude-address command for specifying addresses to exclude from the path.

If the excluded address for an MPLS TE LSP identifies a flooded link, the constraint-based shortest path first (CSPF) routing algorithm does not consider that link when computing paths for the LSP. If the excluded address specifies a flooded MPLS TE router ID, the CSPF routing algorithm does not allow paths for the LSP to traverse the node identified by the device ID.

MPLS is an Internet Engineering Task Force (IETF)-specified framework that provides for the efficient designation, routing, forwarding, and switching of traffic flows through the network.

Traffic engineering (TE) is the process of adjusting bandwidth allocations to ensure that enough is left for high-priority traffic.

In MPLS TE, the upstream device creates a network tunnel for a particular traffic stream, then fixes the bandwidth available for that tunnel.

Cisco Express Forwarding is an advanced, Layer 3 switching technology inside a device. It defines the fastest method by which a Cisco device forwards packets from ingress to egress interfaces. The ip cef command enables Cisco Express Forwarding globally, and the ip route-cache cef command enables Cisco Express Forwarding on an interface.

How to Configure MPLS Traffic Engineering (TE)—IP Explicit Address Exclusion

The following section provides information about the various configuration steps for MPLS Traffic Engineering (TE)—IP Explicit Address Exclusion.

	Command or Action	Purpose
	enable
	configure terminal
	interface tunnel
	ip unnumbered loopback0
	tunnel destination
	tunnel mode mpls traffic-eng
	tunnel mpls traffic-eng bandwidth
	tunnel mpls traffic-eng path-option {dynamic | explicit {name | ID }} [ ]	keyword (not the dynamic keyword) and specify an IP explicit path. Step 9 Exits from interface configuration mode. Step 10 Exits to privileged EXEC mode. Step 11 show mpls traffic eng tunnels Shows information about tunnels, including the current tunnel path when a tunnel is operational. By viewing the command output, you can determine the path that was used to build a tunnel. If you entered the exclude-address command, the specified link or node should not be listed. Configuration Examples for MPLS Traffic Engineering (TE)—IP Explicit Address Exclusion The following section provides configuration examples for MPLS Traffic Engineering (TE)—IP Explicit Address Exclusion. The following example shows how to configure an MPLS TE tunnel with two path options: a preferred explicit path with an excluded address and a backup dynamic path. Configure the IP explicit path named OmitR12, which excludes the router with router ID 10.12.12.12: To verify the configuration of the explicit path, use the show ip explicit-path command. The following example configures Tunnel11 with its two options, where the preferred path option is the IP explicit path OmitR2: . The following sections provide references related to the MPLS Traffic Engineering (TE) – IP Explicit Address Exclusion feature. Related Documents Related Topic Document Title Cisco IOS commands MPLS commands MPLS configuration information Standard Title No new or modified standards are supported by this feature. Support for existing standards has not been modified by this feature. -- MIB MIBs Link No new or modified MIBs are supported by this feature, and support for existing MIBs has not been modified by this feature. To locate and download MIBs for selected platforms, Cisco IOS software releases, and feature sets, use Cisco MIB Locator found at the following URL: RFC Title No new or modified RFCs are supported by this feature, and support for existing RFCs has not been modified by this feature. -- Technical Assistance Description Link The Cisco Support website provides extensive online resources, including documentation and tools for troubleshooting and resolving technical issues with Cisco products and technologies. To receive security and technical information about your products, you can subscribe to various services, such as the Product Alert Tool (accessed from Field Notices), the Cisco Technical Services Newsletter, and Really Simple Syndication (RSS) Feeds. Access to most tools on the Cisco Support website requires a Cisco.com user ID and password. This table provides release and related information for the features explained in this module. These features are available in all the releases subsequent to the one they were introduced in, unless noted otherwise. Release Feature Feature Information Cisco IOS XE Bengaluru 17.6.1 MPLS Traffic Engineering (TE)—IP Explicit Address Exclusion The MPLS Traffic Engineering (TE)—IP Explicit Address Exclusion feature provides a means to exclude a link or node from the path for Multiprotocol Label Switching (MPLS) TE label switched path (LSP). Cisco IOS XE Cupertino 17.7.1 MPLS Traffic Engineering (TE)—IP Explicit Address Exclusion This feature was implemented on supervisor modules C9400X-SUP-2 and C9400X-SUP-2XL, which were introduced in this release. Use the Cisco Feature Navigator to find information about platform and software image support. To access Cisco Feature Navigator, go to https://cfnng.cisco.com/ Was this Document Helpful? Contact Cisco (Requires a Cisco Service Contract ) 448 COMMENTS Cisco Voip Engineer Resume Sample Find and customize career-winning Cisco Voip Engineer resume samples and accelerate your job search. All cisco voip engineer resume samples have been written by expert recruiters. Cisco Voip Infrastructure Support Engineer Resume Sample CISCO- VOIP /Infrastructure Support Engineer, 05/2010 - Current. Mhc Equity Lifestyle Properties - Cape May, NJ. Documented hardware and software installation procedures. Conducted site surveys to determine infrastructure and equipment needs and capacities. Planned, installed and maintained voice systems and performed repair on malfunctioning ... Cisco Voip Engineer Resume Samples Cisco Voip Engineer Resume Samples and examples of curated bullet points for your resume to help you get an interview. 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